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Full-Text Articles in Social Work

Msw Portfolio, Jennifer Lynn Barnhill Aug 2025

Msw Portfolio, Jennifer Lynn Barnhill

Graduate Student Portfolios, Professional Papers, and Capstone Projects

The Master of Social Work (MSW) Portfolio is a sample of the essays, presentations, projects, and experiences completed as part of my online MSW curriculum at the University of Montana (UM) School of Social Work (SSW) from 2022-2025. Throughout this narrative, I’ll describe the skills, values, theories, and frameworks I’ve learned during my three years working toward my master's degree in social work. Each of the appendices will demonstrate an understanding of the nine Council on Social Work Education, or CSWE, competencies (Texas College, n.d.) that all social workers are expected to meet, along with a tenth competency added by …


Evidence-Based Child Welfare Screening And Assessment Practices, Kristin V. Richards, Melissa A. Moyer Aug 2025

Evidence-Based Child Welfare Screening And Assessment Practices, Kristin V. Richards, Melissa A. Moyer

Journal of Social Work in the Global Community

This action research project examined the screening and assessment behaviors of child welfare workers in the southwestern region of the United States. With the use of a focus group, the study addressed whether social workers’ knowledge of evidence-based practice influenced their implementation of evidence-based practice in child welfare screening and assessment, and whether the agency environment affects evidence-based practice implementation and use. The family systems theory was used to evaluate child welfare practitioner work and systems theory was used to evaluate the child welfare system in the region of the study. Social workers’ knowledge of evidence-based practices and the impact …


Social Justice & Advocacy In Human Services, Cailyn F. Green, Bernadet Dejonge, Nikki Golden, Kim Brayton, Carrie Steinman, Shannon Raybold Jul 2025

Social Justice & Advocacy In Human Services, Cailyn F. Green, Bernadet Dejonge, Nikki Golden, Kim Brayton, Carrie Steinman, Shannon Raybold

Milne Open Textbooks

Read this book online at: https://milnepublishing.geneseo.edu/social-justice-in-human-services/

Social Justice & Advocacy in Human Services delves into the complex realm of social justice, offering a deep dive into historical roots and theories to practical applications in the field. This text covers fundamental concepts, including power, privilege, and oppression, and explores critical issues like racism, gender, sexuality, poverty, religion, and disability in the context of the United States. The last section of the book hones in on the field of human services, discussing power, privilege, and bias in this context, and lastly exploring equitable distribution, human rights, and the systems and entry points …


Building Supportive Third Places: The Use Of Arts-Based Programming In Family Resource Centers To Promote Resilience And Prevent Maltreatment, E. Susana Mariscal, Bryan Victor Jul 2025

Building Supportive Third Places: The Use Of Arts-Based Programming In Family Resource Centers To Promote Resilience And Prevent Maltreatment, E. Susana Mariscal, Bryan Victor

Social Work Faculty Publications

Family Resource Centers (FRCs) have the potential to function as welcoming "third places"-similar to public libraries-that effectively support families while avoiding the stigma often associated with formal interventions. This article explores how arts-based programming can be integrated into FRCs to strengthen family protective factors and healing through non-clinical approaches. We provide an illustrative case example, detailing how federally-funded FRCs in Indiana offered a manualized sequence of A Window Between Worlds (AWBW), a 10-week trauma-informed nonclinical arts program. Facilitated by trained community members, AWBW emphasized safety, peer connection, and creative expression. Our evaluation showed significant reduction in trauma symptoms among caregivers …


Engage & Empower: Foundations Of Social Work Practice, Elhanan Marvit Jul 2025

Engage & Empower: Foundations Of Social Work Practice, Elhanan Marvit

Open Touro Created

2025

Engage & Empower: Foundations of Social Work Practice is an open educational resource for social work students in “foundations of social work practice” courses. It begins by explaining Open Educational Resources and their benefits. Students then explore social work fundamentals, including the diverse roles of social workers.

With this foundation, students engage with the NASW Code of Ethics’ key terms, and principles. This ethical grounding prepares them for the “growth work” needed to develop cultural competence and cross-cultural awareness. They then learn to apply various Generalist Practice skills across different-sized systems to empower client populations.

Next, the book explores …


Cultivating Resilience In The Anthropocene: Evaluating A Gssw Ecological Justice Curriculum, Windy Selig Jun 2025

Cultivating Resilience In The Anthropocene: Evaluating A Gssw Ecological Justice Curriculum, Windy Selig

Electronic Theses and Dissertations

This Dissertation in Practice evaluated the University of Denver’s Graduate School of Social Work (GSSW) Ecological Justice Pathway to examine how resilience is conceptualized and cultivated within the curriculum. Grounded in a constructivist paradigm and guided by an ecological justice framework, this evaluation explored the pedagogical and curricular strategies designed to prepare social work students for the emotional, ethical, and professional demands of practicing in the Anthropocene—a time marked by ecological degradation, climate crisis, and compounding social inequities.

Through qualitative methods, including faculty interviews and curriculum document analysis, the evaluation identified both explicit and implicit components that foster student resilience. …


A Participatory Approach To Case Management: Co-Creation Of Effective Anti-Trafficking Programming Based On The Self-Identified Strengths, Needs, And Priorities Of Survivors, Angela Robinson Phd, Kelsey Morgan Phd Jun 2025

A Participatory Approach To Case Management: Co-Creation Of Effective Anti-Trafficking Programming Based On The Self-Identified Strengths, Needs, And Priorities Of Survivors, Angela Robinson Phd, Kelsey Morgan Phd

SMU Human Trafficking Data Conference

Some estimates claim the existence of 50 million victims of human trafficking and the U.S. Department of State suggests that less than 1% of survivors received services to prevent further exploitation. This presentation shares processes for co-creating knowledge with case management tools that empower survivors while gathering data to improve their care, assist service providers in effectively targeting supportive services, and strengthen anti-trafficking initiatives. Findings will be shared from Freedom Lifemap, a self-assessment used by human trafficking survivors to identity their own strengths, needs, and priorities to prevent the risk of re-exploitation and attain lasting freedom. Global patterns in data …


Childhood Housing Conditions As A Social Determinant Of Health In College Students, Kelsey E. O'Neill May 2025

Childhood Housing Conditions As A Social Determinant Of Health In College Students, Kelsey E. O'Neill

School of Social Work Undergraduate Honors Theses

This study investigates the relationship between childhood housing and current physical and behavioral health in Northwest Arkansas college students. Non-medical factors often determine a person’s health. Social determinants of health, as defined by the World Health Organization, are the conditions in which people are “...born, grow, work, live, and age...”, and they include wider systems such as economic and social policies, social norms, and political structures (World, 2023). A key social determinant of health is housing.

The average age of an undergraduate student at the University of Arkansas during the 2020-2021 school year was twenty-one (Gunderman, 2021). This is a …


Exploring 2slgbtqia+ Parenting In Northwest Arkansas, Bailey Mason May 2025

Exploring 2slgbtqia+ Parenting In Northwest Arkansas, Bailey Mason

Graduate Theses and Dissertations

Since the U.S. Census Bureau first published data on “same-sex” households in 2011, research has repeatedly indicated the majority of 2SLGBTQIA+ parents (here on referred to as “queer parents”) reside outside of major cities in heavily populated regions of the country. However, due to widespread metronormative narratives about the queer experience, the experiences of queer parents in less-populated regions are rarely studied. This qualitative study explores the lived experiences of queer parents in Northwest Arkansas, a region of the politically and religiously conservative Southern U.S. with areas both urban and rural. Applying grounded theory and drawing from queer theory to …


Redefining Children’S Experience In Social Services Offices, Julia K. Bryant May 2025

Redefining Children’S Experience In Social Services Offices, Julia K. Bryant

Human Development and Family Sciences Undergraduate Honors Theses

The effects of childhood trauma are far-reaching and diverse, influencing physical, emotional, and mental health across a child’s entire lifetime. Research indicates that children who experience adverse childhood experiences (ACEs) such as abuse or neglect are at an increased risk for various consequences and that the environments they encounter post-trauma play a significant role in shaping their experiences. Social services offices, where many traumatized children are taken for interviews or assessments after being removed from their homes, can often become places of additional distress. This project seeks to address this issue by proposing redesigns for social services offices to create …


Poverty In Ethnic Minority Children: Social Workers/Social Work Students’ Perceptions Of Effective Interventions, Danielle Nicole Davis May 2025

Poverty In Ethnic Minority Children: Social Workers/Social Work Students’ Perceptions Of Effective Interventions, Danielle Nicole Davis

Electronic Theses, Projects, and Dissertations

Racial and ethnic minorities experience poverty at rates significantly higher than the rest of the United States population, especially when considering children. This disparity leads to decreased positive outcomes for children growing up in impoverished ethnic minority households. By examining the interventions utilized to address childhood poverty and how social workers and social work students create targeted interventions for this population, the current study provides insight into effective methods for addressing childhood poverty in ethnic minority populations. The current research expands on information gathered regarding effective interventions for minority children in poverty. This is an exploratory study that used a …


Practices And Policies Within The Child Welfare System To Reduce The Risk Of Child Sexual Exploitation, Areli Vega, Guadalupe Ibañez De Molleti May 2025

Practices And Policies Within The Child Welfare System To Reduce The Risk Of Child Sexual Exploitation, Areli Vega, Guadalupe Ibañez De Molleti

Electronic Theses, Projects, and Dissertations

This research project examined current child welfare system policies and practices that may be indirectly contributing to the risk of commercial sexual exploitation of children. This qualitative study gathered data using interviews of past and current child welfare case workers who have experience with CSEC cases. Key findings highlighted several themes within the participants’ answers, and using this data we propose feasible recommendations, such as increased CSEC training for case workers, provide proactive education, and strengthening existing collaborations.


Addressing Transphobia In The Twenty-First Century: A Survey Of Teachers' Awareness And Receptiveness In California, Melissa Rachel Pflug May 2025

Addressing Transphobia In The Twenty-First Century: A Survey Of Teachers' Awareness And Receptiveness In California, Melissa Rachel Pflug

Electronic Theses, Projects, and Dissertations

Transphobia is a form of discrimination against transgender, non-binary, two-spirit, genderqueer, and intersex individuals based on their gender identity. Transphobia and transphobic rhetoric result in higher rates of bullying and mental health challenges for transgender students. A significant obstacle presented in the education system for transgender students is the lack of education on interventions against transphobic bullying. This study assessed the awareness and receptiveness of K -12 teachers in California regarding the use of school-based interventions against transphobia. Using a purposive sampling method, this cross-sectional study surveyed K -12 teachers across California to determine their awareness and receptiveness levels regarding …


The Multigenerational Impact Of Mass Incarceration On Families In Southern California, Adelle G. Phillips May 2025

The Multigenerational Impact Of Mass Incarceration On Families In Southern California, Adelle G. Phillips

Electronic Theses, Projects, and Dissertations

Mass incarceration has been a serious social issue in the United States, affecting directly and indirectly millions of individuals and families, particularly those with minority backgrounds. The generational impact of this social issue is significant. This study aimed to explore the perspectives of individuals on the multigenerational impact of mass incarceration on their families. Using convenience and snowball sampling techniques, this mixed-methods study surveyed residents of Southern California who have been affected by incarceration, either personally or through a family member (n = 63). Descriptive statistics demonstrate that the vast majority of the participants (92.1%) reported a moderate to very …


First-Generation Latinas In Higher Education Raises Problems In Mental Health, Amairani Velez-Ramos May 2025

First-Generation Latinas In Higher Education Raises Problems In Mental Health, Amairani Velez-Ramos

Electronic Theses, Projects, and Dissertations

First-Generation Latina Students (FGLS) pursuing higher education in social work experience more anxiety and stress. This qualitative research study explored the components that contributed to FGLS anxiety and stress. One-on-one interviews were conducted with twelve First-Generation Latina Students pursuing a graduate degree in social work. The two theories that helped better understand the mental health factors that FGLS encountered were the bioecological systems theory and narrative theory. The bioecological systems theory was applied to explore participants’ different ecological systems. The narrative theory was utilized as a framework for participants to share their first-hand experiences in a graduate program. The information …


Challenges To And Receptiveness Of Service Providers Efforts When Working With Undocumented Migrants, Jesse Flores May 2025

Challenges To And Receptiveness Of Service Providers Efforts When Working With Undocumented Migrants, Jesse Flores

Electronic Theses, Projects, and Dissertations

This exploratory study will obtain knowledge on how receptive Undocumented Latinx Migrants (ULMs) are to the advocacy efforts of Service Providers (SPs). Additionally, challenges and barriers that SPs encounter that prevent them from delivering quality and effective services and resources to ULMs will be explored. The last theme to be explored is the degree of knowledge of resources, that SPs possess, that can empower the ULM community. The data obtained from SPs will make the audience aware of the challenges, ethical and legal dilemmas that they face when advocating for this population.

This qualitative research design/methods will consist of 3 …


A Systematic Review Of Effective School-Based Interventions Against Bullying In The United States, Jessica Lopez Lopez May 2025

A Systematic Review Of Effective School-Based Interventions Against Bullying In The United States, Jessica Lopez Lopez

Electronic Theses, Projects, and Dissertations

Bullying remains a persistent issue within the United States (U.S.) educational system, affecting–among other things–students’ well-being, academic performance, and mental health. This mixed-methods systematic review was purported to address gaps in previous literature by identifying effective school-based interventions against bullying implemented between 2017 and 2024 in the U.S. Using a purposive sampling method, this review screened three electronic databases: APA PsycNET, ERIC, and JSTOR to garner relevant studies. The Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines were employed to ensure rigorous selection and analysis of relevant articles. There were four studies in this systematic review (n=4). The …


Coping Experiences Of Low-Income Individuals With A History Of Opioid Use In Santa Cruz County: A Qualitative Study, Nikki Himelright May 2025

Coping Experiences Of Low-Income Individuals With A History Of Opioid Use In Santa Cruz County: A Qualitative Study, Nikki Himelright

Electronic Theses, Projects, and Dissertations

The opioid epidemic has increased exponentially in severity across the United States in the last decade. This research project was conducted to understand the needs of a vulnerable population (opioid users) at the local level. The research sought to answer the following question: How do low-income individuals in Santa Cruz County cope with opioid use? The purpose is to identify the most common coping strategies used by this population, so that social workers and others in helping professions in Santa Cruz County will have a fuller picture of what this vulnerable demographic is facing. The data for this research was …


Burnout Among Mental Health Professionals In Northern California: A Mixed-Methods Study, Sade Butler May 2025

Burnout Among Mental Health Professionals In Northern California: A Mixed-Methods Study, Sade Butler

Electronic Theses, Projects, and Dissertations

Burnout, characterized by prolonged emotional, physical, and mental exhaustion, is a widespread issue affecting millions of professionals in the United States and globally. Previous research has not adequately addressed the phenomenon of burnout, particularly in California. This study took a mixed-methods approach to determine the scope of, contributing factors to, and coping strategies for burnout among mental health professionals in Northern California. A sample of 93 mental health professionals completed a survey that contained both closed-ended and open-ended questions on burnout. Descriptive statistics indicated that 89.2% of participants experienced a moderate to severe level of burnout at work. Meanwhile, thematic …


Medical Social Workers’ Self-Efficacy And Perceptions Of Interdisciplinary Collaboration Managing Patients With Chronic Pain And Opioid Use Disorder, Alexis Ware Apr 2025

Medical Social Workers’ Self-Efficacy And Perceptions Of Interdisciplinary Collaboration Managing Patients With Chronic Pain And Opioid Use Disorder, Alexis Ware

Walden Dissertations and Doctoral Studies

Social work is a complex field, with the roles and responsibilities of social workers often unclear. This ambiguity can lead to low self-efficacy and hinder effective collaboration with other disciplines, which can negatively impact patient care. The purpose of this quantitative study is to explore the relationship between the occupational self-efficacy of medical social workers, level of experience and social workers’ perceptions of interdisciplinary collaboration when managing patients with co-occurring chronic pain and opioid use disorder. The theoretical framework that guided this study is Bandura’s self-efficacy theory. The conceptual framework for this research is Bronstein’s model of interdisciplinary collaboration. The …


Voices Of Uab Social Workers: Key Findings From The 2024 Needs Assessment, Lana Turner Msw Student, Laurel Hitchcock Phd, Mph, Licsw-S, Pip, Uab Social Work Partnership Apr 2025

Voices Of Uab Social Workers: Key Findings From The 2024 Needs Assessment, Lana Turner Msw Student, Laurel Hitchcock Phd, Mph, Licsw-S, Pip, Uab Social Work Partnership

College of Arts & Sciences Professional Work

The UAB Social Work Partnership (SWP), in collaboration with Dr. Donny Gerke and MSW students Kafui Sakyi-Addo, Eryka Slaughter, Matthew Miller, and Shalini Chatterji, conducted a needs assessment survey in October 2024 to better understand the challenges and priorities of social workers within UAB. The assessment addressed salary equity, continuing education (CEU) needs, networking opportunities, and internship supervision support. This report summarizes the key findings from the 106 survey responses from UAB social workers, offering insights that can inform policy development, professional support strategies, and organizational improvements within the UAB social work community. The survey, conducted via Qualtrics, was disseminated …


Managing The Cost Of Services For People With Disabilities: International Approach. Part Ii: Ohio, United States, Dana Pugh, Jaroslaw Richard Romaniuk Mar 2025

Managing The Cost Of Services For People With Disabilities: International Approach. Part Ii: Ohio, United States, Dana Pugh, Jaroslaw Richard Romaniuk

Faculty Scholarship

Introduction: Four years of managing a housing network for people with disabilities prompted a rethinking of the financial management of the services offered. Clients with different needs require diverse professional staff for their home care. Emergency situations require that professionals offering assistance maintain the highest level of education possible. Financial resources often limit the quality of care for people with disabilities. Method: This paper is based on a literature search and on professional experience (Dana Pugh) in the management of a housing program for people with disabilities in Cleveland, Ohio (USA). Findings: In Poland, people with disabilities usually live with …


Evaluation Of A Global Capacity Development Project To Educate, Empower And Advance Sustainable Food Production, Felicia J. Tuggle, Olubusola W. Afolayan Msw, Mollie Smith M.Aq., David J. Cline Phd, Onesimus Kiadii Bs Feb 2025

Evaluation Of A Global Capacity Development Project To Educate, Empower And Advance Sustainable Food Production, Felicia J. Tuggle, Olubusola W. Afolayan Msw, Mollie Smith M.Aq., David J. Cline Phd, Onesimus Kiadii Bs

Journal of Social Work in the Global Community

This article presents evaluation findings from the Integrated Aquaculture for Food Production, Education, Empowerment, and Development (iFEED) project, a global capacity development project designed to educate, empower, and advance sustainable food production in Monrovia, Liberia. To develop K–12 teachers’ capacity to integrate STEM education into math and science curriculum for the purpose of preparing a future aquaculture workforce in Liberia, the iFEED project provided educational materials, teacher training, and technical support to 25 teachers in the greater Monrovia Consolidated School District (MCSS). Evaluation findings indicate positive outcomes in increasing instructional capabilities among participating math and science teachers and accelerating action …


Salary Equity In Social Work: An Annotated Bibliography, Uab Social Work Partnership, Lana Turner, Laurel Hitchcock Jan 2025

Salary Equity In Social Work: An Annotated Bibliography, Uab Social Work Partnership, Lana Turner, Laurel Hitchcock

College of Arts & Sciences Professional Work

This annotated bibliography, developed by the UAB Social Work Partnership, compiles key research and advocacy materials addressing salary equity in the social work profession. The collection examines wage disparities by gender, race, and professional setting; explores how compensation influences job satisfaction, retention, and workforce stability; and identifies data sources that shape national workforce policy. Included studies analyze pay gaps across clinical, academic, and nonprofit contexts, while highlighting ethical and human rights implications of persistent inequities. National datasets from the Bureau of Labor Statistics, the Association of Social Work Boards, and the National Association of Social Workers provide essential context for …


Out Of Institutions, Into Society: A Qualitative Interpretive Meta-Synthesis Exploring The Shared Experiences Of Veterans And Formerly Incarcerated Persons Reintegrating Into Civilian Life, Hannah C. Pederson Jan 2025

Out Of Institutions, Into Society: A Qualitative Interpretive Meta-Synthesis Exploring The Shared Experiences Of Veterans And Formerly Incarcerated Persons Reintegrating Into Civilian Life, Hannah C. Pederson

Social Work Theses - Archive

The reintegration experiences of veterans and formerly incarcerated persons (FIPs) share significant parallels, yet there is a notable lack of literature exploring these similarities. This study employs qualitative interpretive meta-synthesis (QIMS) methodology, a cross-study qualitative analysis approach developed specifically for the social work field, to identify commonalities in the reintegration narratives of U.S. veterans transitioning from military service and FIPs returning to civilian life post-incarceration. The author conducted a QIMS on ten studies published between 2006 and 2024 (N=172). The QIMS yielded seven overarching themes: supports, mental health and wellness, institutional residue, culture shock, socioeconomic hardships (“it’s hard out here”), …


Podcasting As An Innovative Pedagogical Tool In Social Work Education, Mim Fox, Jonathan B. Singer Jan 2025

Podcasting As An Innovative Pedagogical Tool In Social Work Education, Mim Fox, Jonathan B. Singer

Social Work: School of Social Work Faculty Publications and Other Works

Podcasting as a means of educational delivery has been slowly increasing since the introduction of podcasting to the consciousness of the general public in 2004. In parallel, social work education has experienced a global increase in online and remote delivery. Social workers globally have embraced social work content podcasts as a means of providing, and supplementing, their traditional pedagogy. In this article, the authors, both international podcasting social work academics, present an innovative framework for podcasting pedagogy and discuss co-production of podcasts as a form of teaching and learning co-design that is grounded in social work approaches to knowledge creation, …


The Invisible Struggle: Unveiling The Realities Of Living With Ehlers-Danlos Syndrome, Maura A. Stewart Jan 2025

The Invisible Struggle: Unveiling The Realities Of Living With Ehlers-Danlos Syndrome, Maura A. Stewart

Social Work Theses - Archive

Ehlers-Danlos Syndrome (EDS) is a group of rare connective tissue disorders that impact multiple systems of the body and are frequently misunderstood or misdiagnosed. This thesis explores the lived experiences of adults with EDS, focusing on the physical, emotional, and systemic challenges they face in daily life and healthcare. Using a mixed-methods survey, data were collected from 83 participants across the United States and beyond. The results revealed common themes of delayed diagnosis, medical dismissal, mental health struggles, and lack of access to knowledgeable providers. While chronic pain and fatigue were the most frequently reported symptoms, participants also described emotional …


Social Workers Addressing The Needs Of Visually Impaired Residents Of Nursing Homes And Assisted Living Facilities, Jessica S. Lampert Jan 2025

Social Workers Addressing The Needs Of Visually Impaired Residents Of Nursing Homes And Assisted Living Facilities, Jessica S. Lampert

Social Work Theses - Archive

Objective: This qualitative study investigates social workers’ perception of their preparedness and confidence in their ability to address the needs of the population of visually impaired residents of nursing home and assisted living facilities. Methods: Semi-structured interviews were conducted with seven participants with experience in long term care, to explore how social workers viewed their work with visual impaired residents. Data were analyzed using the RaDaR method. Results: The following themes emerged from the data analysis: Challenges for Residents and Staff, the Importance of Experience, and Resources. Discussion: Participants indicated that they were currently confident in serving their …


Managing The Cost Of Services For People With Disabilities: An International Approach. Part I: Poland, Dana Pugh, Jaroslaw Richard Romaniuk Dec 2024

Managing The Cost Of Services For People With Disabilities: An International Approach. Part I: Poland, Dana Pugh, Jaroslaw Richard Romaniuk

Faculty Scholarship

Introduction: The cost of care for people with disabilities is rising, whereas all forms of support for them are decreasing. Countries and communities develop different ways to serve the disabled. We examined the comprehensive state of care from the perspective of cost management of services for individuals with disabilities in Poland. Method: This paper is based on a review of relevant international literature, with a special focus on the situation in Poland. A keyword search was completed in both Polish- and English-language databases. Results: In Poland, people with disabilities usually live with their families, and specialized services are offered outside …


Re-Imagining Technical Communication Concepts Through A Social Work Lens: A Case Study And Content Analysis Of The Department Of Aging And Rehabilitative Services, Jonas Kee Dec 2024

Re-Imagining Technical Communication Concepts Through A Social Work Lens: A Case Study And Content Analysis Of The Department Of Aging And Rehabilitative Services, Jonas Kee

Masters Theses, 2020-current

This thesis highlights how traditional technical communication concepts such as social justice rhetoric, disability studies, and user experience (UX) are re-imagined through the lens of Department of Aging and Rehabilitation Services (DARS) professionals. In this thesis, I present information gathered from a content analysis focused on four documents used within the DARS office, a survey, and interviews administered to DARS Vocational Rehabilitation (VR) counselors. This thesis analyzes the documents, survey, and interview questions through the experiences of DARS professionals, clients, and external stakeholders. This thesis concludes with business and pedagogical implications regarding the field of UX and how to effectively …