Public Administration Commons^™

Human Resources Representation Models And Municipal Employee Outcomes: A Quantitative Study Of Small Pennsylvania Municipalities, John W. Crouser

West Chester University Graduate Theses, Dissertations, and Final Projects

Small municipalities operate in resource-constrained environments that shape how human resource management (HRM) is organized and experienced. This study examines whether HR representation models (in-house, delegated, outsourced, and hybrid) differ in association with employee job satisfaction and manager-reported turnover trends (RQ1), and whether delegating HR responsibilities to non-HR managers is associated with outcomes differently than other models (RQ2). Grounded in Strategic Human Capital Management, the Resource-Based View, and contingency theory, the study assesses whether HR information system (HRIS) capability is associated with turnover trends or employee satisfaction (RQ3) and whether Strategic Human Capital Management (SHCM) alignment is associated with manager-reported …

The Evolution Of Ethical Conviction, Tracy Henry

West Chester University Graduate Theses, Dissertations, and Final Projects

There is a steady decline in public opinion polling when it comes to the public’s perspective of public officials. In 2023, the combined unfavourability rating of Congress was at 72%.  There are ongoing unfavorable ratings, by issue, for the judiciary, and by individual for the executive. The researcher went in search of the reasons behind the declining opinions. Semi-structured interviews were conducted to identify those reasons and to answer the research question: To what extent do the ethical philosophies of consequentialism, deontology, and virtue inform the perceptions of the American public when they scrutinize the decision-making and conduct of public …

Adaptive Leadership In Hbcus: Navigating Hybrid Work Dynamics In A Post-Pandemic Era, Brittney A. Brooks

West Chester University Doctoral Projects

Leaders of Historically Black Colleges and Universities (HBCU) institutions influence retention rates of HBCU employees. An organization's culture determines the behavior of its employees. When assumptions regarding organizational structure were made, communication about the company's expectations was often ignored, leading to employees becoming accustomed to the culture and resistant to change. This mindset hindered HBCU growth and the willingness to address the urgency for policy revisions. As institutions continue to transition post-COVID, adjusting human resource policies at HBCUs to cater to the individual needs of these employees is needed to maintain retention.

This exploratory mixed-methods research study investigated leadership in …

The Role Of Mentoring In Combating Racism And Sexism In Higher Education As A Blueprint For Other Historical Institutions In The United States, Michelle R. Gherardi

West Chester University Doctoral Projects

Racism and sexism create a bottleneck to advancement for women in higher education.

This qualitative study and dissertation investigate the role of mentoring in combating racism and sexism in higher education in the United States as a blueprint for other historical institutions. Twenty-six women of color in four categories (presidents/provosts/chancellors, deans of law and medical schools, vice presidents of diversity, equity, and inclusion/student affairs, and graduate students) of higher education were interviewed to explore their experiences with racism, sexism, and mentor relationships. Findings demonstrate all but one participant (96%) disclosed racial victimization in higher education, all participants (100%) disclosed sexist …

What Relationship Does Social Media Have To Political Participation And Voting Behavior In Adults Aged 18-25 In The State Of Kansas?, Nicholas E. Ladish

West Chester University Doctoral Projects

During the past two decades, the rise of social media has a significantly impacted the lives many individuals in the United States. This is particularly true of young adults between the ages of 18-25 years old. The rapid growth of various social media platforms has given rise to the sharing and exchange of information and ideas in a way that has not previously existed.

This qualitative research study used survey questionnaires, as well as semi-structured interviews to explore both the positive and negative impact, as well as the role of social media when it comes to influencing political affiliation, behavior, …

Understanding The Challenges And Satisfaction Among The Medical Professional Preceptors, Cornelia Ko

West Chester University Doctoral Projects

This study evaluates the Penn Medicine Family Medicine Clerkship program through a mixed-methods approach, exploring the challenges and factors influencing the satisfaction of medical professional preceptors when precepting students. A quantitative survey with 54 preceptor participants reveals the top challenges preceptors face: workload, conflicts with patient care, and limited clinical space. Despite this, there is strong support for the program, with 89% of preceptors enjoying the role and 85% expressing willingness to continue to precept for the next three years. Finally, data analysis shows no statistical correlation between preceptor motivation with gender, ethnicity, age group, years of serving, or total …

Infant Health Equity In Oklahoma: A Mixed-Methods Exploration Of Personal, Organizational, Environmental, And Policy Factors Contributing To Black Infant Mortality, Ayesha M. Lampkins

West Chester University Doctoral Projects

Black women experience higher rates of adverse birth outcomes, including infant mortality. There is a gap in the literature on multilevel strategies to achieve infant health equity and engage Black women. This study is unique in that no others have looked at the views of Oklahoma Black women to inform and address infant health equity strategies and utilize these views to provide context to existing infant mortality data. The study research questions are: 1) What views on infant health equity and infant mortality are held by Black women in Oklahoma? 2) What differences exist between Black and White mothers in …

Developing A Collaborative Governance Framework For Hazard Mitigation Project Management: A Grounded Theory Approach Using Social Network Analysis, Kara R. Buckmaster

West Chester University Doctoral Projects

As time passes and risk increases, the need for effective hazard mitigation is becoming more critical for communities to build resilience against future disasters. This study utilized a grounded theory approach to identify the actors involved in a network for hazard mitigation project development and implementation at the local level, what challenges these networks face, and what factors help them succeed. Local hazard mitigation program managers across the United States were invited to participate in semi-structured interviews to share their experiences. Qualitative analysis of participant responses and social network analysis were conducted to build visual models of the local networks …

Failure To Launch: A Dissection Of Biking In Dallas, Brandon S. Austin

West Chester University Doctoral Projects

Dallas, Texas, has attempted to implement bicycle infrastructure for 50 years. Unfortunately, the measures have been rejected by the populace. This resulted in Dallas being ranked the worst city to bike in the United States three times in the last 17 years. This dissertation aims to understand why. Specifically, reviewing the factors that prevent residents from biking and what infrastructural changes would entice them to bike more. To achieve this, a 27-question online survey was created. This survey included both open-ended and closed-ended questions. The results aligned with much of the existing literature. The people of Dallas feel biking is …

Black Single Men Facing Repeated Eviction Threats And Housing Instability In East New York, Brooklyn: Is There A Significant Correlation Between Repeated Eviction Threats, Housing Instability, And Black Single Men?, Gregory Colimon

West Chester University Doctoral Projects

An eviction threat phenomenon is currently unfolding in East New York, located in Brooklyn, NY, and is drawing attention to specific individuals who have been marginalized and overlooked within society: Black single men aged between 24 and 55. This particular demographic group is currently facing significant challenges associated with repeated eviction threats, and housing instability within East New York, which is renowned for being one of the regions with high population density and urbanization. While eviction is commonly understood as a consequence of the failure of tenants to meet their financial obligations or fulfill their responsibilities, this simplistic understanding overlooks …

Mentoring In Support Of The Professional Development And Advancement Of Women As Executives In The Public Sector: An Interpretive Phenomenological Analysis, Holly M. Cirko

West Chester University Graduate Theses, Dissertations, and Final Projects

This study examined the lived experiences of women in municipal management to understand how mentoring influences their career development, leadership pathways, and perceptions of gendered dynamics in the workplace. Using an interpretative phenomenological analysis (IPA) approach, the research examined how participants made meaning of mentoring relationships, the support they received, and the organizational factors that influenced their access to developmental opportunities. Semi-structured interviews were conducted with women serving in executive roles across local government. Several major themes emerged: (1) mentoring as a critical resource for navigating gendered workplace challenges, (2) the role of informal and organic relationships in fostering confidence …

The Impact Of Age-Friendly Policy On New York State: How Executive Order-190 And Executive Order-23 Shape Community Development For All Ages, Trista Bercarich

West Chester University Graduate Theses, Dissertations, and Final Projects

The demographic shift toward an aging population has created an urgent need for policies that promote inclusive, livable communities for all ages. This quantitative study examined New York State’s implementation of Age-Friendly policy through Executive Order 190 (2018) and Executive Order 23 (2022), which collectively advance the integration of health, accessibility and community participation across state and local systems. Guided by environmental gerontology and psychology, aging in place and successful aging frameworks, this research utilized an adapted version of the AARP Livable Communities Survey to assess residents’ perceptions of livability with the eight AARP domains. The cross-sectional online survey (n …

Gods Guns: Why Firearms And Firearm Culture Remain Sacred To Rural Americans, Thomas Westrick

West Chester University Graduate Theses, Dissertations, and Final Projects

With ample evidence demonstrating a link between low levels of gun regulation and high levels of firearm fatalities, it seems intuitive that Americans would want to increase the level of firearm regulation to bring down the level of violence. However, the target population, white males living in rural areas of the State of Indiana and practicing the Christian Evangelical Protestant tradition, display high levels of resistance to new firearm regulation. This study sought to explore that resistance through the lens of the rural gun culture with an interpretivist qualitative design using reflexive thematic analysis to answer the research question: How …

Sunset Provisions In The Local Tax Code: Perspectives Of City Leaders In Arkansas Cities Of The First Class, Sara R. Deuster

West Chester University Graduate Theses, Dissertations, and Final Projects

Unlike their federal and state counterparts, local governments do not have someone to pass the buck to when it comes to carrying out public programs and have a limited means to generate their own source revenue to sustain non-enterprise government services. Taxation is the primary means local governments rely on to generate such revenue. With the responsibility to provide services, maintain infrastructure, and accommodate growth, municipalities must capitalize on the taxing authority allowed by their respective state. The purpose of this study was to seek understanding on how city leaders in Arkansas cities of the first class view the use …

Community Integration Experiences Of Formerly Homeless Persons With Serious Mental Illness (Smi) Housed In Washington Dc Using The Housing First Model, Gwendolyn Harter

West Chester University Doctoral Projects

Two interventions which have been successful in housing and maintaining housing for individuals who have serious mental illness and are classified as chronically homeless are the Housing First Model and community integration. Currently existing models of community integration were created using dated information and definitions, created from a medical model and not a social framework. Therefore, this dissertation used a phenomenological approach to define community and whether, by that definition, the participants feel integrated into the community. This included the interviewees’ experiences with Pathways to Housing DC and transitioning from homeless to housings and the Housing First Model.

Outcomes from …

Identifying Youth Appeals In Alcohol Alternative Social Media Content Through Framing, Melina Oneal

West Chester University Master’s Theses

Proposed regulations for alcohol advertising prevent beverage companies from targeting people under the legal drinking age. However, similar regulations for alcohol alternative beverages are less explored, which could allow alcohol alternative products to create awareness for alcoholic beverages among youth. Alcohol alternatives beverages, including no-alcohol and low-alcohol products, are increasing in popularity and can function as compliments to alcoholic products to decrease the total alcohol volume consumed or as substitutes for alcoholic products. Framing theory can be operationalized through the Content Appealing to Youth Index, an index of content elements found in research literature to be appealing to youth, to …

Diagnosing Market Inefficiency: The Impact Of Consolidation In The Private Health Insurance Market On Healthcare Costs In The United States, Zachary Ising

West Chester University Doctoral Projects

This study presents a critical analysis of the relationship between the market concentration of private health insurance companies and per capita healthcare costs in the United States. It explores the hypothesis that consolidation within the private health insurance sector, driven by frequent mergers and acquisitions, contributes to a dysfunctional healthcare system characterized by high consumer costs. The study investigates the degree of market concentration in the health insurance sector from 2017 to 2020, focusing on healthcare costs per capita as the dependent variable, and employing independent variables such as market data of health insurers, the Herfindahl-Hirschman Index (HHI), and the …

Community Cultural Wealth And Its Impact On Pandemic Relief Funding For Small Businesses, Brett Smith

West Chester University Doctoral Projects

This dissertation investigates the impact of social, navigational, familial, aspirational, and resistant capital on the ability of small business owners in Pennsylvania to access relief funding during the COVID-19 pandemic, primarily the period from March 2020 to December 2020. Utilizing Dr. Tara Yosso’s Community Cultural Wealth framework, the study explores systemic barriers within relief initiatives and how they affect marginalized communities.

To meet business owners where they were, and to utilize technologies born as a result of the pandemic, this study utilized Asynchronous Video Interviews (AVI) and online surveys, to capture the lived experiences of these small business owners. Not …

A Little Bird Told Me: The Lived Experiences Of Officers Who Participated In Deep Undercover Programs, Oakley Fungaroli

West Chester University Doctoral Projects

This study used interpretative phenomenological analysis to gather and analyze semi-structured interviews of seven participants who took part in deep undercover programs between the 1970s and 1990s. In the early 1980s, under pressure from civil rights advocates, law enforcement implemented policies restricting the use of undercover police officers in non-violent intelligence investigations. The new guidelines resulted in robust selection and training requirements for deep undercover assignments which became focused on those who advocated criminal acts in furtherance of social or political objectives. The lived experiences revealed that while intelligence guidelines intended to protect civil rights applied to all personnel, training …

Community Resurrection: Qualitative Research Exploring Methods In Revitalizing Historic Districts Without Gentrification, Gayle Yvonne Green

West Chester University Graduate Theses, Dissertations, and Final Projects

This qualitative study examines redevelopment and historic preservation in the Lincoln Street Historic District of Gary, Indiana. Established in 1906 by the United States Steel Corporation, Gary grew as a major industrial center before experiencing decades of disinvestment, abandonment, and renewed interest from commercial investors. Despite the district’s architectural and cultural significance, its historic structures and surrounding neighborhoods continue to face deterioration and redevelopment pressures.

Using a case study approach, this research explores the perspectives of seven residents and two business owners with longstanding ties to the district. Through interviews, participants identified resources needed to revitalize blighted and abandoned properties, …

Navigators As A Means Of Overcoming Administrative Burdens: A Quantitative Study Of State-Administered Federal Assistance Programs, Jonathan Sternesky

West Chester University Doctoral Projects

Administrative burdens are the psychological, compliance, and learning costs experienced by individuals interacting with public entities that may shape and reshape their relationship to citizenship and/or access to benefits and rights. It has long been hypothesized that third-party entities, designated as navigators, could be leveraged to mitigate the impact of administrative burden costs on citizens. For effective delivery of service, easing administrative burden costs in application processes may increase applicant likelihood of successfully navigating the bureaucratic process towards a desired end.

This research used data from recently implemented assistance programs in two separate state-level jurisdictions to conduct logistical regression analyses …

Using Input From Administrative Staff To Make Cost-Effective Decisions For Telecommuting, Technology, And Productivity During The Covid-19 Era, Chika Egemba

West Chester University Doctoral Projects

The purpose of this research was to examine if collaborative technologies enhance productivity in the face of remote work during the COVID-19 era using the diffusion of innovation framework. Dothan Housing is a Moving to Work (MTW) Expansion Agency under the Landlord Incentive Cohort #3. This means the agency was granted certain flexibility to pursue innovation. This research study used a post-positivist philosophy and a quantitative research design to investigate the thoughts, opinions, and feelings of Dothan Housing administrative staff about their experience with telecommuting during the COVID-19 pandemic. The participants were selected from among Dothan Housing staff who were …

Is Nuisance Abatement "Broken Windows" Policing? Searching For Code Enforcement's Impact On Crime, Shane Diller

West Chester University Doctoral Projects

This study examines possible correlations between city code enforcement strategies and crime rates. Specifically, it asks: Is the work performed daily by city code enforcement departments, a Broken Windows Theory policing strategy?

To understand these possible connections, this study selected 30 medium-sized California cities, identified common elements of their code enforcement operations believed to be representative of how robust or active their programs were. Data was collected using both open-source, internet-based documents (such as budget documents and strategic plans) and from a survey sent directly to code enforcement staff. The survey consisted of 7 questions about code enforcement operations from …

Succession And Workforce Planning In Small To Mid-Size Academic Libraries In The United States, Kaci Resau

West Chester University Doctoral Projects

This study sought to explore the use of succession and workforce planning in small to mid-size academic libraries in the United States. Utilizing Paula Singer’s 2010 definition of succession planning, sixty-three library leaders from across the United States shared their knowledge and expertise in one-tone interviews on the library’s efforts to create “continuity in key positions, develop intellectual and knowledge capital for the future, and encourage individual advancement.” The study uses the traditional model of public administration, new public management, and new public service to explain the findings. The participants’ perception of succession planning was positive. Though not all participants …

Unbounding Rationality: Observing And Mitigating K-12 Public Education Administrators’ Cognitive Bias, Julie K. Mesaros

West Chester University Doctoral Projects

Humans tend to simplify complex decisions by employing cognitive bias(es). Cognitively biased decision-making by public administrators can be adversely consequential for public organizations, public employees, and the public interest. Given the historical scope of experimental research on cognitive bias in the social and physical sciences, public administration scholars should continue to advance such research across various public sectors. This dissertation study responded to the long-ago call of Herbert Simon for empirical research situated in specific public or political contexts. This qual-QUAN mixed-method study had two main aims: (1) explore decisions that K-12 public education administrators make in personnel management and …

Evaluating Assertiveness, Support, And Gameplay Patterns By California Rural County Departments In Acquiring Budgetary Resources, Janet Dutcher

West Chester University Doctoral Projects

Local and state laws require municipal budgeting before elected officials in a public setting. But preceding this, many decisions unfold privately, where department heads and executives compete over proposals to legislators about who gets what of scarce resources. This dissertation explores this private aspect of public budgeting, hypothesizing that greater assertiveness receives deeper cuts but more significant budget growth. In contrast, proposal support minimizes budget cuts because legislators adopt what executives recommend. This dissertation demonstrates that county budgeting in California rural counties shows the same dynamics as previous federal and state budgeting studies. Those dynamics include using non-technical gameplay strategies …

Quality Check: How Good Is Your Emergency Management Program?, Kesley Richardson

West Chester University Doctoral Projects

As the evolution of Emergency Management continues, and the integration of public administration combines more of the shared services model to protect our communities and populations from disasters, we must first assess ourselves. Emergency Management agencies must do more than build capabilities but do so strategically with evidence-based practices and incorporate innovative structural adaptations such as models, strategies, skills, information, assessment, leadership approaches, and more into everyday operation and strategic planning. In coordination with the only Emergency Management accreditation program on the planet, a standardized quantitative assessment will increase a comprehensive understanding of capabilities while strategically supporting programmatic objectives.

This …

Term Limits: An Argument For The Senate, Deanna Ferry

West Chester University Doctoral Projects

In this research study an argument is made to impose term limits on Senators serving in the United States Congress. It looks to explore historical data to prove effectiveness of self-imposed limits, real time data of sitting Senators to offer a modern perspective, and examples from other imposed term limits for sitting elected officials to demonstrate their benefit to constituents. The data utilized in this study is applied through organizational theory and quantified based on results and responses from both primary and secondary sources. Historical sources are applied as well through the literature review focusing on three primary themes emerging …

Descriptive Analysis Of Open Government Practices Of Four Mid-Sized Cities In New York State, Brian Bray

West Chester University Doctoral Projects

The conceptualization and implementation of open government practices have evolved over the years, encompassing numerous actions that increase transparency, participation, and collaboration. While states mandate some open government practices for municipal governments, they also often implement optional forms independently. This paper examines how four mid-sized cities implement two such optional forms: government boards and open government data.

This study was conducted in three stages. In the first stage, the author used the Democracy Cube framework, a theoretical model developed by Fung (2006), that categorizes various approaches to public participation in government decision-making along three dimensions. This model served as the …

Centering Consumer Dignity Within Volunteer Operations, Meghan Loftus

West Chester University Doctoral Projects

Volunteerism has become so commonplace in the United States that it is often considered the third sector of our economy. To maximize output and stretch every dollar, many nonprofit agencies rely on volunteers to assist with the provision of their direct services. This unfettered access to their service population, without the same trainings and safeguards as implemented with paid staff, potentially create the opportunity for these volunteers to violate the dignity of the nonprofit consumer, either intentionally or unintentionally. The purpose of this study is to explore this phenomenon and determine if it is in fact a shared experience. Through …