Industrial and Organizational Psychology Commons^™

Organizational Change Process Milwaukee - Key Findings, Quality Improvement Center For Workforce Development

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Background

The QIC-WD team engaged with the Department of Milwaukee Child Protective Services (DMCPS) in 2017 to conduct a thorough needs assessment to understand the root causes underlying a high turnover rate among Initial Assessment Specialists. In 2016, the overall turnover rate, including both external turnover and internal movement, was just under 49%, with a little over 11% due to internal movement and 37% due external turnover. The Organizational Social Context (OSC) baseline survey showed that there were several aspects of both culture and climate that were in need of improvement, including: 1) a hierarchical decision-making structure, 2) high …

Onboarding Program Eastern Band Of Cherokee Indians - Key Findings, Quality Improvement Center For Workforce Development

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Background

The QIC-WD worked with the Eastern Band of Cherokee Indians (EBCI) Family Safety Program (FSP) to address workforce challenges. FSP is a relatively new agency, established in 2015, and when they began working with the QIC-WD in 2017, FSP employed approximately 20 social workers, who provided direct service to children and families. Persistent vacancies were of greater concern than turnover. The QIC-WD partnered with FSP to conduct a needs assessment and identify areas of need that could be addressed through a workforce intervention. Three areas of need were identified as offering the strongest opportunities for intervention through the QIC-WD …

Fake It Till You Make It: Emotional Labor, Burnout And The Mediating Role Of Perceived Organizational Support Among School Teachers In Coastal Karnataka, Oishika Sarkar Ms., Reshma N.S., Bs Mahesh

Manipal Journal of Nursing and Health Sciences

Burnout, which occurs as a prolonged response to chronic interpersonal pressures on the job, is becoming more common in human service professions such as teaching. All of these human service jobs have one thing in common: continuous interpersonal contact. This direct contact with people leads to the performance of emotional labour, which is defined as the regulation of feelings in the workplace in order to conform to organizational regulations, which contributes to employee burnout. Perceived Organizational Support, according to Job Demands and Resources Theory, can be a protective factor for employees by acting as a job resource that buffers the …

Am I Committed Or Conflicted? Examining Implications Of Self-Concept Structure For Self-Regulation, Well-Being, And Performance, Nicholas Aaron Moon

Theses and Dissertations

Although research on self-concept is extensive, few studies have examined the relationship between specific aspects of self-concept structure (e.g., self-concept clarity) and self-regulation constructs (e.g., goal commitment). In addition, research has linked aspects of self-concept structure with well-being outcomes, but less is known about the mechanisms involved in these relationships. This research addresses these two issues by examining self-concept structure (self-concept clarity and self-concept differentiation) as antecedents of key self-regulatory mechanisms (goal commitment and goal conflict) and how these linkages may help explain connections between self-concept structure and well-being and performance. More specifically, two studies examined these relationships, with Study …

The Influence Of Benevolent Sexism In Teams: A Team Composition And Attribute Alignment Approach, Catherine Warren

Theses and Dissertations

Researchers have long struggled with harnessing the benefits accompanying diversity, such as increased knowledge sharing and the diverse expertise of individuals. One barrier that hinders taking advantage of such diversity is discrimination, such as sexism. Indeed, evidence has indicated that subtle sexism, compared to overt sexism, has a similar magnitude in impacting workplace outcomes. Additionally, teams are ubiquitous in organizations with the increase in complex taskwork, requiring a set of individuals to collaborate and produce outcomes greater than each individual effort. Accordingly, teamwork requires close, interdependent relationships for optimal performance. The purpose of this study was to assess a prevalent …

Do Women See Leadership As Risky? The Potential Role Of Stereotypes And The Perception Of Risk In Claiming A Leader Identity, Julia Macgregor-Peralta

Theses and Dissertations

The purpose of this research was to determine if women perceive leadership as riskier than men do, and whether that could be holding women back. Specifically, this study investigated the influence of gender and leadership views on the development of leader identity and the role that perception of risk of leadership plays. Role Congruity Theory of Leadership, Lack of Fit, and Adaptive Leadership Theory were used as theoretical frameworks in this cross-sectional study using 2022 archival data. Participants were undergraduate and graduate students from five different universities in the United States. Leader role alignment (LRA), which is the congruence between …

Employee Engagement Is The Key: Its Mediating Role Between Person–Environment Fit And Organizational Commitment Among Filipino Employees, Ma. Criselda T. Pacquing

Makara Human Behavior Studies in Asia

Employee engagement has been a popular topic in human resources management and development for several years now. However, the majority of the information on this construct came from the perspective of other cultures, and scientific research-based literature conducted on the engaging behavior of Filipinos, most notably on the antecedents and consequences, is limited. Thus, this study aimed to examine P–E fit and organizational commitment as an antecedent and the consequence of employee engagement, respectively. Similarly, the mediating function of employee engagement on the association of P–E fit with organizational commitment was explored. A total of 1252 employees from different Filipino-owned …

Work-Life Balance Is Imperative For How We Spend Our Time At Work And With Family, Terreca M. Defehr, Jillene Seiver

2023 Symposium

Work-life balance is imperative to how we spend our time at work and with family, and it appears to matter whether we have a job or career, which of our roles we value most, and our degree of responsibility for our children.

Fanning The Embers Of Discrimination At Work: Does Reward Structure Fuel Incivility?, Sam Allen

University Honors Theses

In recent years, there has been an uptick in public awareness of systemic and structural inequities within the workplace. Organizational reward structures (i.e., performance-based and seniority-based) act as incentives for employees' contributions toward organizational goals, but could also motivate employees' drive for gaining or maintaining social status by undermining other employees, particularly targeting people with minority status. The proposed research will study the relationship between reward structures and the perpetration of incivility by accounting for perpetrators' social dominance orientation (SDO), their motivations to protect the status quo (MPSQ), and the presence of minority race targets. We draw from SDO, status …

Spotlight On Innovative Recruitment Strategies: Northwest Ohio Fellowship Program, Quality Improvement Center For Workforce Development (Qic-Wd)

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Ohio is a county-administered children services (formerly known as child welfare) system. Like many other states, Ohio is experiencing a shortage of child protective services (CPS) workers. County leaders report that this is due to high rates of turnover compounded by rising wages and competition from outside employers. Traditional recruitment techniques and programs, including traditional partnerships with universities with social work programs, are not adequate to meet the current level of need for new children services workers. Although social work majors come to children service agencies with a training set that allows faster onboarding, social work majors make up less …

Home-Office During Covid-19 Pandemic In Brazil: Perceived Influences On Performance And Competency Management, Yuri Enes, Mariana Borges Nunes Vieira, Francisco Antonio Coelho Junior Dr., Delciene Pereira, Érica Rodrigues Zanon

The Qualitative Report

There has never been so much flexibility and organizational capacity to adjust to the effects of the COVID-19 pandemic on work. This article examines beliefs and perceptions related to new arrangements imposed by compulsory telework on skills and performance management practices, as well as identifying related advantages and disadvantages associated. This paper draws on 17 in-depth interviews using the collaborative interactive action research method. The authors study how leaders acted in multiple ways, aiming to reduce the negative effects on workers and work design and provide greater balance of actions. The perspective of multiple levels of action was adopted, considering …

Latinas In Leadership Positions In The United States: Theories, Characteristics, And Recommendations, Fernanda Ibanez

College of Science and Health Theses and Dissertations

In the United States, Latinas are one of the fastest growing populations in the workforce today. Despite increased presence in the labor market, it has not resulted in significant increases in the representation of Latinas in top and middle level leadership positions. This thesis details the current state of Latinas as leaders, as well as the theoretical background pertaining to leadership styles and challenges that Latinas face. Finally, the thesis aims to serve as a resource for Latinas currently occupying a leadership role, or looking to occupy one in the future, by offering recommendations of characteristics and behaviors that relate …

The Psychometric Evaluation Of Decent Work In India, Jadvir K. Gill

Industrial-Organizational Psychology Dissertations

Work has a high impact on an individual’s well-being, health, and the lives of their loved ones who depend on them (Ford et al., 2013). The Decent Work Scale, constructed by Duffy et. al. (2017), measures what it means to have access to decent work (safe conditions, time for leisure and rest, support for family and social values, adequate compensation, and access to adequate health care) in the United States. However, a gap in the social sciences is the lack of external validity. Psychological research has mainly focused its attention on western, educated, industrialized, rich, and democratic nations and then …

Quiet Quitting: Navigating An Old Phenomenon In The New Normal, Eilish Keane

College of Science and Health Theses and Dissertations

Quiet quitting is a recently popularized trend that has taken the workplace by storm following the onset of the COVID-19 pandemic. The term is not clear or easily defined, described by some as an anti-work philosophy and by others as healthy boundary setting. This review explores the evidence that quiet quitting is occurring, similar concepts from the I-O literature that appear highly similar to quiet quitting (i.e., disengagement, work-life balance), how Job Demands-Resources Theory may apply, the potential role of the psychological contract, how the pandemic uniquely contributed to the trend, recommendations for addressing or preventing quiet quitting in the …

Cognitive, Ideological, And Goal-Pursuit Barriers To Ethical Decision Making, Jeffrey J. Bailey

Mountain Plains Journal of Business and Technology

This paper brings together diverse research findings to suggest that there are several cognitive, ideological, and goal-pursuit barriers that often get in the way of ethical decision-making. The barriers lead managers to give little or no conscious attention to the ethical implications of their actions. The barriers that I categorize and describe are overconfidence, cognitively “filling-in” of missing information, social norm beliefs, ethical fixed mindsets, metaphors in-use, fairness and justice ideology, behavioral scripts, goal-fever (teleopathy), and goal framing. I describe the processes and mechanisms that underlie these barriers to increase awareness of them so that the willing manager may be …

The Impact Of Leadership Turnover On Child Welfare Workforce Initiatives, Courtney Harrison, Megan Paul

QIC-Takes

Turnover among public child welfare leaders is prevalent. Across the eight QIC-WD intervention sites, leadership turnover was one of the most common implementation challenges observed by the QIC-WD team. Leadership changes can disrupt the implementation of a workforce initiative by shifting agency-level priorities, the organizational climate, or key staff.

Child welfare leaders may be appointed or hired in many different ways in different jurisdictions. In some states, the Governor appoints a cabinet-level child welfare director who oversees a stand-alone agency. This means that child welfare leadership changes follow the political election cycle with new governors appointing new agency leaders every …

Leader Apology In The Employee-Organization Relationship: The Roles Of Subordinate Power Distance Belief And Leader Competence, Xingyu Wang, Xueqi Wen, Zihan Liu, Yuzhuo Jiang, Mingyun Huai

Research Collection Lee Kong Chian School Of Business

According to the organizational support theory, leaders’ words and deeds are not only the products of their own will but also a reflection of organizations’ standpoints. We thus focus on leader apology in the case of organizational transgressions and predict that leaders’ apologetic acts are likely to influence employees’ organizationoriented attitudes and behaviors. Specifically, leader apology is hypothesized to positively influence employees’ perception of organizational support, which in turn, is positively associated with employees’ helping and risk taking behavior. Furthermore, drawing upon the organizational support theory that delineates the discretion and value perceived in the employee-organization relationship, we further propose …

Automatic Scoring Of Speeded Interpersonal Assessment Center Exercises Via Machine Learning: Initial Psychometric Evidence And Practical Guidelines, Louis Hickman, Christoph N. Herde, Filip Lievens, Louis Tay

Research Collection Lee Kong Chian School Of Business

Assessment center (AC) exercises such as role-plays have established themselves as valuable approaches for obtaining insights into interpersonal behavior, but they are often considered the “Rolls Royce” of personnel assessment due to their high costs. The observation and rating process comprises a substantial part of these costs. In an exploratory case study, we capitalize on recent advances in natural language processing (NLP) by developing NLP-based machine learning (ML) models to investigate the possibility of automatically scoring AC exercises. First, we compared the convergent-related validity and contamination with word count of ML scores based on models that used different NLP methods …

Multiple, Speeded Assessments: Initial Evidence On Subgroup Differences And Applicant Perceptions, Filip Lievens, Jan Corstjens, Christoph N. Herde

Research Collection Lee Kong Chian School Of Business

Recently, shorter assessments have emerged as potential alternatives for more resourceful traditional selection approaches. Multiple, speeded assessments (MSAs) represent such an alternative. In MSAs, candidates participate in a large number of short (a maximum of 5 min), behavioral simulations in which they face a variety of job situations. Initial psychometric evidence on the validity of MSAs is promising. Yet, validity represents only one piece of evidence. It is not known whether MSAs disadvantage specific subgroups, which may inhibit diversity. There is also no information on candidates' experience of going through an MSA, which is pivotal for the attractiveness of the …

The Impact Of Political Affiliation On Performance Judgements, Kajal Patel

Dissertations, Theses, and Capstone Projects

The ability to keep politics out of daily organizational life has been severely eroded. With the increasing polarization in American politics and ubiquitous use of social media to express political positions, negative attributions are being made of individuals holding different political positions. Due to its pervasive nature, it is important to understand how politics impacts organizationally relevant decisions that supervisors and others make as a routine part of their jobs. This study examined the influence of similarity and dissimilarity in political affiliation between a rater and ratee on performance judgments. To examine the relationship between political affiliation similarity and performance …

Ethical Leadership And Employee Unethical Behavior: A Dual-Processing Model, Chenjing Gan, Chi-Ying Cheng, Yandong Chai, Linbo Yang

Research Collection School of Social Sciences

Purpose – This study seeks to apply a dual-processing model to understand how ethical leadership prohibits employee unethical behavior through both employee deontic justice and distributive justice. Design/methodology/approach – A survey research was conducted with 62 supervisors and 244 subordinates of 17 firms collected at 2 time points separated by approximately 3 weeks in People’s Republic of China. Findings – A multilevel modeling analysis was used to test the dual-processing model. The results showed that both employee deontic justice (moral intuition process) and distributive justice (deliberate reasoning process) significantly mediate the negative relationship between ethical leadership and employee unethical behavior. …

When Feeling Like A Fake Take A Toll On Your Work: Examining The Moderating Effect Of Task Characteristics On The Relationship Between Impostorism And The Use Of Dysfunctional Work Strategies, Alexandra Tumminia

Dissertations, Theses, and Capstone Projects

Impostor phenomenon refers to an experience of hidden feelings of intellectual fraudulence held in achievement domains. While research on the subject is limited, impostors are reasoned to use dysfunctional performance strategies marked by overworking and withdrawing (Clance & Imes, 1988). In the present studies, the relationship between impostorism and the use of overworking strategies (i.e., overpreparation, unnecessary rework) and withdrawing strategies (i.e., procrastination, self-handicapping) were explored among a sample of college students with work experience. These studies were designed to test whether task characteristics including autonomy (Study 1; N = 128) and the anticipation of feedback (Study 2; N = …

The Politics Of Expertise And The Articulation Of Authority In Democracy: Cognitive Style And Intelligibility In The Education Of Problem-Solving And Professional Decision-Making In The Domain Of Law, Michael W. Raphael

Dissertations, Theses, and Capstone Projects

Computational complexity refers to the representational aspect of problem-solving. This representational aspect is commonly understood to describe the regularities that organize the definition of the problem-situation, the qualities that designate its difficulty, either in terms of the process of arriving at a definition of the problem or in the process of arriving at a solution. It is for this reason, that it is commonly said that “representational design precedes computational efficacy.” The point of this maxim is to serve as a reminder that an efficient use of resources begins with the design of near decomposability, the specification of the properties …

The Standards Will Never Be Enough: A Racial Justice Extension, Mya Poe, Maria Elena Oliveri, Norbert Elliot

Buros Center: Professional Staff Publications

Since 1952, the Standards for Educational and Psychological Testing has provided criteria for developing and evaluating educational and psychological tests and testing practice. Yet, we argue that the foundations, operations, and applications in the Standards are no longer sufficient to meet the current U.S. testing demands for fairness for all test takers. We propose racial justice extensions as principled ways to extend the Standards, through intentional actions focused on race and targeted at educational policies, processes, and outcomes in specific settings. To inform these extensions, we focus on four social-justice concepts: intersectionality derived from Black Feminist Theory; responsibility derived …

Criminological Evaluation Of The Impact Of Pathological Ludomania To Gambling Among Nigerian Youths, George Nzeadi Duru Mr., Larry Okechukwu Awo Mr.

International Conference on Gambling & Risk Taking

ABSTRACT

The study was designed to evaluate the effects of pathological ludomania to gambling on Nigerian youth. The study looked at how get-rich-quick mentality, access to gaming, and poverty can lead to gambling ludomania in young people. The Social Learning and Differential Association Theories were debated and chosen as the theoretical framework for the study. A questionnaire created to represent the study's research topics was utilized to collect the study's data. A structured questionnaire was sent to two hundred (200) respondents, who were chosen using a multi-stage sampling procedure. The data were analyzed using simple percentage, descriptive, and chi-square statistical …

The Relationship Between Corporate Social Responsibility And Organizational Citizenship Behaviors During The Covid-19 Pandemic, E. Paisley Shultz

Student Theses and Dissertations

COVID-19 has brought dramatic changes to how organizations operate and employees behave, prompting both parties to engage in additional efforts and cope with these stark adjustments. Organizations, for example, might engage in more COVID-specific corporate social responsibility (CSR), while employees might engage in more COVID-related organizational citizenship behaviors (OCBs). However, it is unclear whether and how employees’ COVID-related OCBs can be triggered by their organizations’ COVID-specific CSR. Building on existing research on the relationship between CSR and OCBs, this study examined the effects of internal and external COVID-specific CSR on employees’ COVID-related OCBs toward their coworkers (OCB-Is) and organizations (OCB-Os). …

Using Drama Therapy To Foster Peer Support Among Nurse Leaders, Chyela Rowe

Expressive Therapies Dissertations

This study explored the use of drama therapy to support the social-emotional experiences of nurse leaders at a mid-sized regional hospital system in the Southeastern United States. Nurse leaders have experienced profound changes to their work environments in recent years and burnout has been at an all-time high among healthcare workers globally. Organizational supports for nurses and nurse leaders are both inadequate to meet the needs and under-resourced. The research questions explored 1) whether the drama therapy peer support initiative improved outcomes and 2) whether there was a significant relationship between measures, and 3) what nurse leaders described as facilitators …

Measuring Diversity, Equity, And Inclusion, Quality Improvement Center For Workforce Development

Workforce Analytics Resources

What is Diversity?

Diversity refers to the degree of differences in the composition of the workforce in terms of such constructs as race, ethnicity, gender, gender identity and expression, sexual orientation, religion, disability, age, national origin, language, or other social identities. Though there are certainly other types of employee differences worth assessing (e.g., acquired diversity characteristics, such as education, skills, personality, preferences, attitudes), the focus here is on inherent social identities, especially those that are related to differences in representation, power, and privilege. Note that diversity is a characteristic of a group, not an individual.

How is Diversity Measured?

To …

Identifying Critical Psychological Characteristics Related To Successful Performance As A Contact Tracer: A Job Analysis, Dev K. Dalal, Jason Randall, Gabrielle C. Danna, Josh Ash

Personnel Assessment and Decisions

The COVID-19 pandemic highlighted the need for a massive workforce of contact tracers to help end the global pandemic. Rapidly accelerating the recruitment, selection, and training of contact tracers proved to be difficult, though, due in part to the lack of a valid, structured, and systematic approach to hiring and training contact tracers. This demonstration presents the results of the first steps in developing a systematic selection and training program: a combined (worker- and task-oriented) job analysis of the contact tracer job. Using archival records and structured interviews with 15 subject matter experts, we identified 25 unique characteristics related to …

"That Is An Interesting Question!" Oddball Interview Questions And Organizational Personality Perceptions, Don C. Zhang, John-Luke Mccord

Personnel Assessment and Decisions

Oddball interview questions have gained both popular and academic traction in recent years. Regardless of the intentions behind these questions, job seekers will form judgments about the employer based on its selection tactics. This paper examined the effect of oddball interview questions on organizational personality perceptions and subsequent attraction to the organization. In a time-lagged online experiment, we found organizations that asked oddball interview questions (vs. traditional interview questions) were perceived as more innovative and stylistic, which had a positive indirect effect on organizational attraction. Despite the positive effect of oddball interview questions on these organizational personality perceptions, oddball interview …