Industrial and Organizational Psychology Commons^™

Evaluation Of A Computer Simulation To Assess Subject Preference For Different Types Of Incentive Pay: Part Two, Stephen Mark Sundby

Dissertations

This study further investigated the use of a computer simulation to assess subject preference for different types of pay systems. Subjects were eight undergraduates recruited from psychology classes at Western Michigan University. The dependent variable was the subjects’ choice of pay system, either simulated hourly pay or base pay plus incentive. Simulated work performance was determined by the computer with 0.50 probability of low or high performance. For Experiment 1, the independent variable was the maximum amount of simulated pay that subjects could earn under each pay type. For Experiments 2 and 3, the independent variable was the percentage of …

Effective Supervision In Community-Based Services For The Developmentally Disabled, Laura L. Methot

Masters Theses

This study investigated the effects of a supervisor training program on the subsequent use of objective measures and contingent consequences by a manager when monitoring and evaluating the performance of supervisors, and by supervisors when monitoring and evaluating the performance of direct care staff in a human service agency. Data also were collected to examine whether changes in supervisor performance produced changes in the direct care staff's use of contingent consequences for client performance and changes in client behaviors. One manager, 4 supervisors, 7 staff and 16 clients from an employment training center and a group home participated in the …

Correlates Of Job Satisfaction Among Private Sector Employees In Saudi Arabia, Abdullah Al-Helelah

Masters Theses

The primary objectives of the present study were to explore the level of job satisfaction and commitment among private sector employees in Saudi Arabia, and to examine the relationship between job satisfaction and employees' commitment.

Seven alternative hypotheses were tested against seven null hypotheses. Chi-square (x^2) was the test statistic for all seven hypotheses. The critical value of chi-square was determined by the degrees of freedom (df) and an alpha level of.05. Three hypotheses were confirmed that related job satisfaction to employees' commitment, satisfaction with length of working hours, and satisfaction with opportunities for interaction with co-workers on the job. …

Effects Of Checklists And Feedback On Interviewer Documentation Errors, Ann Lynn Linklater

Masters Theses

A multiple baseline design was used to compare the effectiveness of checklists and feedback to improve marketing research telephone interview documentation. Three measures based on the combined errors of four interviewers were obtained: (1) errors per completed interview, (2) errors per interview with errors, and (3) most frequently occurring error in each of three error groups. The effects of three additional factors believed to affect interviewer performance were also investigated: (1) marketing research project, (2) complexity of the interview, and (3) lead worker responsible for editing completed interviews.

Only slight, mostly positive changes were visually evident across the dependent measures. …

The Effect Of Public Posting And Supervisor Recognition On Treatment Team Performance In A Mental Health Institution, Susan Mencarelli

Masters Theses

This study compared the effects of public posting and supervisor recognition on the performance of professional staff in a mental health institution. Eleven indicators of successful performance in the writing of patient treatment plans were established after an analysis of existing standards. Seven treatment teams comprised the subjects of the study and included psychiatrists, psychologists, social workers, nurses, activity therapists, and residential care aides. Group performance data were used. The measurement and scoring systems which were developed proved to be highly reliable.

Neither form of performance feedback resulted in consistent improvement in performance on any of the eleven indicators. This …

The Effects Of Public-Posted Feedback On The Use Of A Photocopy Machine By Faculty In An Academic Department, Shijing Hu

Masters Theses

This study assessed the effects of a public-posting intervention on photocopy machine use by faculty members in an academic department. Public posting included posting of a chart that displayed number of copies made each week by individual faculty members along with the average cumulative rate of copying for previous weeks for each person. The intervention was applied in an A-B-A reversal design where data were collected prior to the intervention under usual conditions (A), during public posting (B), and after the public posting intervention was removed and usual conditions were restored (A). The results indicated that: (1) number of copies …

The Differential Effects Of Performance Monitoring And Performance Contingent Consequences In A Laboratory Setting, Julie A. Glasser

Masters Theses

A simulated work task, consisting of paper and pencil quality control inspection, was used to examine the effects of performance monitoring and performance-contingent feedback on the quality and quantity of work produced. Six subjects were exposed to two treatment conditions. During monitoring only, a supervisor checked performance by asking subjects about their progress. During performance-contingent feedback, a supervisor informed subjects of the number of correct inspections completed on a sample page and summarized the quality of their work in a brief statement. Performance was measured in terms of error detection accuracy (errors missed and false error detections) and rate of …

A Survey Of Computer Use In Occupational Therapy Fieldwork Sites, Martha E. Parks

Masters Theses

Eighty-three Western Michigan University occupational therapy fieldwork sites were surveyed to determine: (a) extent of computer use, (b) diagnostic categories with which computers are used, (c) extent of computer knowledge of registered occupational therapists (OTRs), and (d) adequacy of computer knowledge of fieldwork students. Forty-seven (56.6%) of the 83 surveys were returned. OTRs at 36 (76.6%) of the 47 sites currently use computers. Word processing is the most common way in which these OTRs use computers. The most common clinical use of computers is perceptual/motor assessment and treatment, while the most common research use of computers is for report writing. …

Job Aids, Feedback, And The Teaching Of Verbal-Reasoning, Angela Williams Campbell

Dissertations

The purpose of this study was twofold: (1) to test the effects of a job aid and feedback on learning to solve directional verbal-reasoning problems, and (2) to examine whether students’ skills transferred to similar problems following the removal of both the job aid and feedback. Some previous researchers who studied problem solving utilized the think-aloud technique and used solutions generated by expert problem solvers. The think-aloud technique, although perhaps a good one, is not practical in the classroom. In the main study, a job aid was incorporated within the problem so students would be able to use guidance toward …

A Comparison Of The Effects Of Two Individual Monetary Incentive Systems On Work Productivity: Piece-Work Pay Versus Base Pay Plus Incentives, Kirk L. Gillette

Masters Theses

This study compared the effectiveness of a piece-rate pay system in which 100% of the subject's pay was incentive-based with a base pay plus incentive system in which approximately 30% of the subject's pay was incentive-based. Two experiments were conducted. In each experiment, six subjects were exposed to both pay systems using a within-subject reversal design. Subjects participated in 6 to 9 three-hour sessions (Experiment 1) or 9 to 14 four-hour sessions (Experiment 2). Simulated bank checks with differing cash values were presented on a computer screen, and subjects entered the cash values using the computer keyboard. The dependent variable …

Organizational Development Through The Implementation Of Strategic Plans, Susan M. Eickhoff

Dissertations

Organizations today need effective and efficient total organizational change strategies in order to ensure both short- and long-term organizational health. As a result of an organization being a multi-dimensional entity, the ingredients for its change strategy must necessarily be representative of all its dimensions such as business management, information system, behavior analysis, behavioral systems analysis, total quality management and statistical process control techniques. Those ingredients of a comprehensive change strategy exist but have not been put together into a totally integrated package so far. In the present study, a fully-integrated organizational change strategy was systematically employed with the goal of …

The Effects Of Daily And Weekly Supervisor Feedback On The Performance Of University Clerical Staff, Christopher Benjamin Turla

Masters Theses

This study evaluated the effectiveness of a feedback system developed to increase the productivity and job satisfaction of clerical staff in a university unit that admitted and audited students. Weekly and daily feedback were compared. Employees self-recorded the quantity and type of tasks completed throughout the study. In feedback condition 1, the supervisor delivered feedback once a week to two employees and everyday to three employees. In feedback condition 2, feedback frequencies were switched such that employees who first received weekly feedback received daily feedback, and employees who first received daily feedback received weekly feedback. Job satisfaction was measured before …

The Effects Of Goal Setting And Supervisory Feedback On Staff Performance In A Human Service Setting, Michael D. Mack

Masters Theses

Goal setting and supervisory feedback were examined to determine their relative effects on the performance of direct care staff. The performance of five staff from a day treatment program for developmentally disabled adults was measured. The specific performance measure of interest was staff implementation rates of daily training programs with clients. The results demonstrated that adding performance feedback to goal setting had minimal impact on staff performance. Yet, goal setting alone as an initial technique was effective in improving the performance of staff. Unfortunately, the long-term effects of goal setting alone may be less desirable than these initial data indicate. …

The Effects Of Immediate Versus Delayed Feedback On Error Detection Accuracy In A Quality Control Simulation, Matthew A. Mason

Masters Theses

A computer simulation was developed to examine the effects of immediate versus delayed visual feedback on the accuracy of identifying specified aberrations in sample stimuli. In a self-paced computer tutorial, subjects learned to identify particular aberrations in a schematic diagram of a hard disk drive. During experimental sessions, subjects were exposed to a series of 200 samples presented four at a time sequentially on a computer screen, and were required to indicate with a computer mouse whether or not each sample drive contained an aberration. Accuracy of error detection was assessed under four experimental conditions: (1) self-paced, immediate feedback; (2) …

The Effects Of Quality Contingent Extrinsic Rewards On Intrinsic Motivation, Kimberly Ann Filler O'Connor

Masters Theses

Although many studies have shown that performance-contingent rewards increase performance quantity, few have examined whether quality contingent rewards increase quality. One objective of the present study was to determine whether quality contingent rewards would improve quality.

A second, independent objective was to determine whether extrinsic quality contingent rewards would decrease a person's intrinsic interest in and quality performance of a task following termination of those rewards. To date, no other studies have examined the effects of quality contingent rewards on intrinsic interest and quality performance.

The results indicated that quality performance-contingent rewards do improve quality. Quality contingent rewards increased quality …

The Effects Of A Performance-Based Lottery System On Accident Reduction In The Kalamazoo Office Of The United States Postal Service, Dale F. Polley

Masters Theses

The effects of a performance-based lottery system on the accident rates of mail carriers were examined. Two hundred and eight mail carriers in five United States Postal Service facilities participated. The experimental design consisted of a multiple-baseline with reversal. In addition, the accident rates for the intervention period were compared to the accident rates for the same period of time during the preceding two years.

A Safety Bingo game served as the lottery system. If an accident did not occur in a work unit during the day, a bingo number was drawn. The bingo game continued until either a bingo …

Improving The Performance Of Corporate Instructional Designers, Karolyn A. Smalley

Masters Theses

The purpose of this study was to determine to what extent the job aid developed by Brethower (1968) controlled instructional designers’ behavior so that they effectively and efficiently produced performance-based learning programs. This study consisted of developing and testing two iterations of the Analysis-Design Instructional Guide (job aid). Instructional designers who used either version of the job aid were able to meet a higher percentage of general criteria for performance-based learning programs than designers who did not. In addition, they took less time to develop programs than industry norms suggest. Even though the behavior of the designers was not completely …

The Effects Of Public Posting On Job Performance With And Without Supervisory Participation, Jan Marie Miller

Masters Theses

The intervention was tested using a sequential presentation of conditions to assess the performance of clerical employees in a university admissions office. Ten workers received feedback on completion of mailroom tasks on a daily basis. Tasks included time of mail delivery and accuracy and quantity of responses to information requests. For mail delivery, two intervention elements were applied. First, group performance data were posted publicly. Second, verbal feedback from a supervisor was added to public posting. Improvement in time of mail delivery was observed when public posting was implemented; however, no reliable improvements were observed when supervisor feedback was added. …

How Work Experience Affects Personnel Selection, Donna T. Klein

Masters Theses

The literature concerning how work experience affects personnel selection for recent college graduates is reviewed and found to be unimpressive. This present study was designed to analyze employers' perceptions of work experience when considering recent college graduates for employment. A survey consisting of three resumes was reviewed by 56 small businesses (employing 100 or fewer people). The three resumes differed with respect to one of the part-time jobs: an internship, work related to field of study, or non-related work experience. The results showed that an internship was consistently rated better at the 0.05 level over related/nonintern and non-related work experiences. …

Effects Of Performance Feedback And Goal Setting On The Productivity And Satisfaction Of Clerical Workers, Leslie Ann Wilk

Dissertations

The objective of the present study was to evaluate the effectiveness of a Performance Management (PM) intervention designed to improve the productivity and job satisfaction of clerical employees in a university admissions department. During the first phase of the intervention, supervisors applied a PM program which included an individualized daily goal setting and verbal feedback program. During phase two, graphic display of individual performance levels was added to the goals and verbal feedback program. Productivity was measured via daily self reports of tasks completed. Job satisfaction was assessed by taking measures prior to and following the intervention using the Work …

The Effects Of Performance Feedback On The Implementation Of A Statistically-Based Quality Control Program, Gordon O. Henry

Masters Theses

Although various types of performance feedback have been shown to be effective in maintaining work-related behaviors in numerous settings, most of these behaviors have consisted of fairly simple tasks. More specifically, it has not been conclusively shown that such feedback procedures can be used to maintain the worker behaviors required in the implementation o f a statistically-based quality control program. The present study attempted to show that such complex behaviors could be maintained using effective feedback procedures.

The results showed that the subjects (machine operators) performed at a high level in completing required tasks associated with a statistically-based quality control …

Impact Of Group Process Techniques On Group Cohesiveness, Jeri Lee Meola

Masters Theses

Thirty-three students at Western Michigan University, Kalamazoo participated in the study and were divided into seven groups. The results of the Gross Cohesiveness Scale (Gross, 1957) showed two of the seven groups scored within the accepted range of cohesiveness. No significant differences in cohesiveness were found between the groups. Data were also collected on a 3 Factor Cohesiveness Questionnaire. The factors of compatibility and leadership related to group cohesiveness for groups exposed to group process techniques, but no factors related to group cohesiveness for groups who were not exposed to group process techniques. It is suggested that component analysis research …

The Psychological Typologies And Learning Styles Of Security Managers In A Large Industrial Organization, Michael John Witkowski

Dissertations

The purpose of this study was to examine the psychological typologies and learning styles of a population of security managers. The Myers-Briggs Type Indicator (MBTI) and the Learning Style Inventory 1985 (LSI 1985) were used with a population of 125 security managers. The return rate was 73% (N = 91).

Four research questions were investigated concerning: (a) psychological types of the population of security managers as measured by the MBTI, (b) the learning styles of the population as reported on the LSI 1985 and MBTI, (c) how the security management population compared with related occupations (e.g., police managers) after MBTI …

Compliance With Universal Precautions By Health Care Workers In A Rural Community Emergency Room, Jane E. Devries

Masters Theses

Performance feedback has been used in various organizations to correct problems in the areas of safety, customer service, absenteeism, and tardiness. The present research examined the effects of performance feedback to increase compliance with universal precautions in an emergency room department. Four subjects (Registered Nurses) were observed for glove wearing in any of six different situations common to the emergency room. These included cleaning instruments, cleaning a laceration, giving an injection, phlebotomy, inserting an intravenous catheter, and obtaining and/or transporting specimens other than blood. A multiple baseline experimental design was employed in this study. Results indicated that performance feedback increased …

Choice In The Classroom: Human Impulsivity And Self-Control, John W. Esch

Dissertations

Eight high school students' choice behavior was studied in an applied educational setting. Students were divided into two groups based on choice patterns for immediate grade points and academic on-task performance. Students were classified as dependent-impulsive when they chose immediate points and their on-task performance was good. Students were classified as avoidance-impulsive when they chose delayed points (avoidance) and their on-task performance was poor. Dependent-impulsive choice patterns were considered maladaptive because constant information on good performance promotes dependence on support from others. Avoidance-impulsive choice patterns were considered maladaptive because they allowed students to avoid immediate aversive information on performance that …

The Effectiveness Of Feedback Procedures On Machine Set-Up Time In A Manufacturing Setting, Connie J. Wittkopp

Dissertations

The purpose of the present study was to evaluate the effectiveness of a treatment package designed to improve and maintain set-up time in the extrusion department of a rubber manufacturing company. Subjects were exposed to various behavioral techniques including training and a feedback system in the form of both written and verbal supervisory comments with an emphasis placed on improving performance through use of videotaping. An attempt was made to maintain treatment gains by teaching supervisors how to give information concerning set-up performance to their employees. Results indicate that average weekly set-up times for each machine were significantly below baseline …

An Investigation Of The Effects Of An Applied Behavior Management Program On Selected Measures Of Worker Performance In A Financial Institution, Daniel A. Schroeder

Masters Theses

Twenty CRT operators from an operations department at a financial institution were used to evaluate whether a behavior management program utilizing feedback and incentives would improve their work performance on real job tasks. In accordance with predictions, results revealed that the group performed significantly better (p<.05) under the behavior management program than they did during a baseline period. Behavior management was significantly effective for most, but not all, work areas. The program also produced some unexpected, but positive, side-effects.

Analysis Of The Effects Of Goal And Feedback Specificity On Subsequent Task Performance, Gregory Mark Van Dahm

Masters Theses

The effects of goal and feedback specifically on subsequent task performance were examined to text the hypothesis that specific goals and feedback facilitate performance to a greater degree than general goals and feedback (Ilgen, Fisher, & Taylor, 1979). Ten subjects, in each of the four conditions, were assigned one of two levels of goal specificity and feedback specificity and were then required to perform a simple assembly and sorting task utilizing multiple size and color fasteners. No significance was discovered between correctly assembled and sorted products of the four groups although there was a general trend in the hypothesized direction. …

Detection Of Deception In The Laboratory As A Function Of Motivation And Set Size, Daniel Mark Tuckett

Masters Theses

The purpose of this study was to determine the validity of the polygraph in a controlled laboratory setting. The Guilty Knowledge Test (GKT) was the procedure employed in conjunction with the galvanic skin subjects over the two trial each. Overall the polygrapher was correct 44 times, out of 80 trials. This number of detections exceeded chance (p<.001) levels. The manipulation of subject motivation with a monetary reward increased detection rates significantly (p<.05) in comparison to those offered money. With each subject being tested over two trials, there appears to be a habituation effect as indicated by a decrease in detection from trial one to trial two. The relationship fell slightly short of significance at the (p< .05) level. In general the level of the subject motivation may play a major role in the detection of subjects who attempt deceit.

Increasing Key “Sales Related” Behaviors Through The Use Of A Self-Monitoring Checklist, Susan M. O'Brien

Masters Theses

The present study investigated the effects of self-monitoring alone to increase targeted key sales related behaviors with an outside sales representative. The data collected over a five-month period of time revealed a temporary increase in the overall percent of targeted behaviors performed on each sales call when self-monitoring was implemented. Performance dropped to baseline levels near the end of the first treatment phase prior to the reversal phase. The data were inconsistent across behaviors as to whether implementing self-monitoring caused them to change in the desired direction or not. Additional measures which were not directly influenced by the self-monitoring technique …