Organization Development Commons^™

Toxin Handling In Human Resources (Hr) And Its Impact On Burnout, Cecilia J. Lee

Theses and Dissertations

These are challenging times for HR professionals. The world of work has experienced unprecedented levels of change since the pandemic. Now on the horizon is the transformative influence of generative AI on the future of work and HR sits at the center of these changes in organizations. Business executives need healthy and productive HR professionals to effectively support organizations in the future. Unfortunately, recent industry studies paint a sobering picture of waning well-being and high levels of burnout in HR. Burnout is characterized by exhaustion, cynicism, and inefficacy, experienced by individuals and caused by systemic organizational imbalances. This study was …

Voluntary Employee Turnover And The Engagement Perception Of Responsibility, Troy Duerr

Theses and Dissertations

This research project investigates voluntary employee turnover and perceptions of engagement responsibility within organizations. In the aftermath of the COVID-19 pandemic, the US workforce experienced significant pressures. Through qualitative research with semi-structured interviews of 15 professionals, key themes influencing engagement and disengagement were identified. These themes include leadership, recognition, role autonomy, team collaboration, unmet career promises, and poor communication. Participants represented various industries, from Fortune 10 companies to family-owned businesses, and held roles from individual contributors to divisional leaders. This research offers both theoretical advancements and practical solutions, emphasizing the necessity of shared responsibility between employees and organizations in managing …

Organization Change Processes In U.S. Protestant Churches: A Comparative Case Study Analysis, Leslie Mulder

Theses and Dissertations

This study explores organization change processes in three U.S. Protestant churches through a comparative case study analysis, emphasizing the role of Religious Institutional Entrepreneurs (RIEs). The research identifies key factors and conditions contributing to change, focusing on how shifts in collective narratives, generative metaphors, and strategic conversations are associated with transformation. External shocks, strategic partnerships, and adaptive leadership emerged as crucial elements in fostering change. Challenges such as emotional impacts of conflict, structural alignment and urgency-based decisions were also noted. The study highlights the balance between innovation and tradition, the importance of inclusive and reflective community engagement, and the optimization …

Designing And Evaluating A Framework For Assessing And Addressing Identity Threat And Integration As Part Of A Merger And Acquisition, Melanie Figler

Theses and Dissertations

Mergers and acquisitions (M&As) offer both advantages and challenges to firms that pursue this growth strategy. Although various frameworks and approaches have been designed to reduce the risks of these transactions, high failure rates continue to plague M&A events. This study investigated a lesser-examined but powerful factor in change outcomes: organization identity. This study examined the effects of M&As on organization identity and identified practices for assessing and addressing identity threat and integration as part of an M&A. The research design was a single case study, with 11 employees ranging from individual contributors to executives being recruited from an organization …

Decision Satisfaction In Corporate Settings, Alison Keppler

Theses and Dissertations

While seemingly important, decision satisfaction has remained an understudied aspect of decision making. Defined as how satisfied an individual feels with a decision at the time it is made, separate from any feeling toward the chosen option or ultimate outcome, decision satisfaction has not been explored in the business context. Developing an understanding of what may lead to decision satisfaction is important as it has the potential to impact employee work experience as well as the outcomes of the decisions themselves. To explore this concept, this study conducted 10 interviews with senior employees in corporate environments. They discussed their preferred …

Understanding Startup Dynamics: A Qualitative Exploration Of Founder Leadership Impact On Organizational Culture, Nikita Mathur

Theses and Dissertations

The business landscape presents challenges and opportunities for startups, influenced by the leadership of their founders. This study investigated how a founder’s leadership qualities, values, and vision influence the organizational culture. This study explores the dynamic interplay between leadership behaviors and cultural outcomes, offering new insights into the organization development process within startup contexts. The analysis that transformative leadership qualities, such as empowerment, transparent communication, and strategic decision-making, along with a clear and compelling vision, are essential for fostering a culture that supports innovation and adaptability. This thesis contributes to the broader field of organization development by bridging theoretical frameworks …

Exploratory Study Of Leading U.S. Companies’ Post-Covid 19 Manager Engagement Practices, Christina Watt

Theses and Dissertations

Managers are crucial to employee satisfaction, serving as the bridge between leadership and staff, balancing expectations from both sides. Although managers are important for employee engagement, recent research highlights a significant issue in organizations regarding the low engagement levels of managers themselves. The purpose of this study was to examine the practices leading companies are using to engage managers and support their performance post-COVID-19. Informants from six Fortune 100 and three Fortune 500 companies were recruited using purposive sampling and interviewed for this study. The participant was required to have worked regularly on their company’s enterprise-wide manager engagement programs within …

Navigating Embodied Self-Awareness States To Produce Work-Enhancing Adaptive Stress Responses, Kristina Banfield

Theses and Dissertations

Work-related stress is increasingly problematic for middle managers and executives, leading to escalating problems of burnout, turnover, diminished performance, and compromised well-being. However, given the same stressor, differential outcomes are observable across individuals, ranging from paralysis to agitation, and even enhanced performance. Individuals’ responses to stress are strongly influenced by their mental models, physiology, and nervous systems—all of which can be deliberately modulated to promote more adaptive stress responses. The purpose of this study was to examine managers’ experiences of their modulated self-awareness states to optimize their stress response for work performance. A purposive sample of 10 senior managers and …

An Examination Of The Facilitators And Barriers For Implementing Environmental Sustainability Plans Into Corporate Strategy, Nathan Maton

Theses and Dissertations

This study examined how organizations integrate environmental sustainability and corporate strategy, describing that intersection as strategic sustainability. The goal of the study was to use qualitative interviews of public American corporations to understand the facilitators and barriers to strategic sustainability. The study identified three facilitators (i.e., emerging regulations, customer demand, and leadership) and two barriers (i.e., data quality and education). These results suggest corporations leverage upcoming regulations, leaders who advocate for sustainability, and customer demand to embed sustainability while improving their education and data quality. Additionally, the research suggests more quantitative research and validation of the results.

Understanding How The Organizational Systems That Select, Promote, And Retain First-Time, Managers Can Be Improved For The Growing Millennial Supervisory Population, Stephanie Castillo

Theses and Dissertations

The success rate for first-time managers is staggeringly low (approximately 40%) during their first 24 months in the role. While various journals and studies have addressed this topic, few have addressed it with a focus on millennial, first-time managers. Given that many millennials are stepping into the role of front-line supervisor, understanding their experience is an important step in understanding how organizational systems can be improved to increase new managers’ success rates. Therefore, the purpose of this study is to understand how to improve the organizational systems that select, promote, and retain first-time managers for the growing millennial supervisory population. …

Vamc Supervisors’ Perceptions Of Servant Leadership’S Role In Retention, Laticia Swartout

Theses and Dissertations

Servant Leadership is a phenomenon that has existed for centuries and continues to make waves today. While entities using this leadership style are generally non-profits, the United States government has chosen to use it in some of its federal agencies. More specifically, the U.S. Department of Veterans Affairs enlists Servant Leadership to achieve its organizational goals, like retaining employees. The purpose of this study was to understand the perceptions of the role Servant Leadership plays in assisting supervisors in retaining employees. The research question was: How do supervisors perceive Servant Leadership’s role in retention at the Greater Los Angeles Veterans …

Certified Impact: Organization Design For Zero Waste Certification And Its Impact On Organizational Identity, Sumner Byrne

Theses and Dissertations

This phenomenological study examined how organizations, primarily in the manufacturing and distribution industries, approached the change process to achieve a third-party verified zero waste certification. It investigated how the change process impacted employees’ sense of organizational identity, and what challenges they faced in pursuing certification. Sixteen participants from seven recently certified organizations agreed to be interviewed about their experience. Challenges stemmed most consistently from fiscal misalignment with leadership’s priorities, capacity struggles, and employee disconnection to the certification’s purpose. Participants reported that the most impactful organizational change strategies included clear, positive messaging, investment in employee empowerment and leadership, and consistency throughout …

The Relationship Between Competency Development And Intent To Stay At The Middle Management Level, Miriam Hawk Chambers

Theses and Dissertations

Millions of individuals within Corporate America work in roles designated within the middle management category (Zippia, 2023). The complexity of this type of role is that these individuals are tasked with carrying and implementing change, expected to fluidly switch between high and low power styles depending on who they are engaging with, and are often stuck between stakeholders with conflicting expectations (Anicich & Hirsh, 2017a). Because of the financial, cultural, and productivity costs of losing middle managers, it is important to better understand what, if any, relationship competency development has in increasing intent to stay amongst middle managers.

Findings of …

Psychological Safety Within An Agricultural Hand Labor Harvest Crew And Its Relationship To Productivity, Thomas Draper

Theses and Dissertations

Does psychological safety exist in Hispanic agricultural hand labor harvest crews? The purpose of the study was to ascertain the existence of the four stages of psychological safety in three agricultural hand labor harvest crews in California and to determine if those crews exhibiting the highest mean of psychological safety are the most productive in terms of pounds per person per hour packed. A protocol consisting of 17 statements was verbally administered in Spanish to the participating crews harvesting the same crop and working for the same Farm Labor Contractor. Analysis utilizing a 5-point Likert scale determined which crew exhibited …

Exploring Cultural Boundary Spanning Functions That Bridge Across National And Cultural Boundaries In Mncs, Tamara Downs

Theses and Dissertations

In multinational corporations (MNCs), cross-cultural interactions and collaboration are unavoidable. Cultural boundary spanning (CBS) is a behavior that has been shown to reduce conflict and ensure project success. It is a behavior that bridges internal and external organizational boundaries. This study examined if and how CBS functions (behaviors) change across national and cultural boundaries in MNCs. These boundaries were characterized by four demographic groups of people found within MNCs: (a) parent country nationals, (b) host country nationals, (c) third country nationals, and (d) parent country national expats. The findings of this research suggest that any of these demographic groups can …

The Trickle-Out Effect Of Prioritizing Well-Being, Kelsey M. Stout

Theses and Dissertations

This research builds upon previous studies of the effects of inequity theory on well-being at work. The purpose of this study was to understand the intersection of equity theory and well-being for US employees in modern corporate organizations. Specifically, the study aims to answer the research question-When one employee prioritizes their well-being, how does it affect their work teammates’ well-being? Twenty full-time corporate employees from various companies and industries each participated in a survey and an interview. Overall, this research found that prioritizing well-being at work generally positively impacts those around them. However, it has a negative impact when the …

Trends And Challenges In Developing Emerging Leaders For Ambiguous Working Environments: A Qualitative Research Study, Alanna Brahms

Theses and Dissertations

This qualitative research study examined trends and challenges faced by leadership development practitioners in developing emerging leaders for ambiguous working environments, particularly considering the impact of the COVID-19 pandemic. Twenty-five participants were interviewed using 16 questions related to competencies, changes in the leadership landscape, and best practices and challenges in developing emerging leaders for present-day working environments. The study found that leaders in hybrid and ambiguous working environments face increased demands, necessitating flexibility, and agility. The results emphasized the importance of a growth mindset and a desire to lead as foundational traits for emerging leaders. Strong communication and interpersonal skills …

Evaluating The Prevalence And Dimensions Of Poetry Interventions To Enable Change And Transformation In Organizations, Elizabeth Kathleen Mcgraw

Theses and Dissertations

Today, organizations and their employees operate in times of increased complexity, ambiguity, and constant change. Traditional methods for enabling change and transformation are no longer sufficient to generate alignment and shared understanding to create adaptive ways of working. Organizations must identify new tools when engaged in change and transformation. Poetry, a time-honored practice, is an unconventional choice for organizational interventions. Still, it may be a solution for organizations seeking to unstick, reframe, and pivot quickly toward a new and shared reality. This study evaluated the practice and dimensions of poetry interventions used by change practitioners when enabling change and transformation …

The Intersection Of Ethnic-Racial Identities And The Development Of Leadership Identity For Asian American Women Leaders And The Impact On Their Success, Nann Chan Chan Aye

Theses and Dissertations

This study explored the intersectionality of ethnic-racial identity and leadership identity in Asian American Women Leaders (AAWLs) in the United States and its potential impact on leadership success. Findings reveal that community, inclusivity, and growth are the elements that intersect the three pillars: ethnic-racial identity, leadership identity, and organizational climate/environment for AAWLs to embrace the ownership of collective leadership identity. AAWLs strongly desire to foster positive organizational cultures that value service, collaboration, trust, autonomy, diversity, and growth. Another prominent finding is the enthusiasm of AAWLs to share and pass down learnings and experiences through open dialogues and mentorship to fellow …

Recovery At Work: Seeking Relief From Toxic Workplace Behavior Through The Adult Children Of Alcoholics And Dysfunctional Families Model, Matthew D. Devandry

Theses and Dissertations

The present study investigated whether the Adult Children of Alcoholics and Dysfunctional Families (ACA) 12-step recovery model might be relevant to reducing toxic workplace behavior. Seventeen participants in the ACA program were interviewed to answer what changes in work-life are experienced by those who have worked in the ACA program and what components of ACA do practitioners believe have been most influential in their work-life changes? Interviewees reported experiencing positive results in their work lives, categorized by internal, philosophical changes, changes in behavior regarding interpersonal issues, changes in behavior regarding issues of self, and changes in overall outcome. These findings …

Strategies To Influence Meaning Creation To Address Resistance In A Change Initiative, Rebecca L. Escobar

Theses and Dissertations

Organizational change has been a constant and essential aspect of human societies for centuries, driving innovation and adaptability. However, despite the abundance of models and content on managing change, organizations still struggle to implement and sustain effective transformations. This research aims to address this challenge by exploring strategies to create meaning and address resistance during transformational change. The research will employ a qualitative approach, conducting 15 interviews to capture participants' experiences and strategies in influencing meaning creation during change initiatives. The data collected will be transcribed, coded, categorized, and analyzed for themes, allowing for a comprehensive understanding of the strategies …

Exploring The Intersection Of Self-Talk And Decision-Making, Chris M. Lewis

Theses and Dissertations

This qualitative study explored the intersection of self-talk and decision-making. Leaders in today’s world face increasing volume and complexity of decisions. Using a phenomenological approach to understanding the experiences of people managers in the United States, this research conducted interviews to understand the role self-talk plays in a people manager’s decision-making processes and to what extent self-talk influences people managers to avoid making a decision. Findings suggest that self-talk is a foundational component of decision-making. A manager’s awareness of how to best leverage and manage self-talk may increase an organization’s capacity for strong decision-making.

A Qualitative Analysis Of Beliefs Related To Gender Equality In The Church Of Christ, Timothy J. Priestley

Theses and Dissertations

In recent years, American Christian churches, including the Church of Christ, have grappled with the role of women in their congregations. As women have gained legal rights, expanded social roles, and access to leadership, certain churches, including the Church of Christ, have lagged in adapting to these changes. This study aims to understand the organizational change process within these churches, exploring why belief systems can be slow to change and how some congregations have successfully transitioned from a complementarian to an egalitarian stance related to women's leadership roles. The research employs a contextual lens, considering how human psychology influences beliefs …

Workplace Gender Gap: Generational Differences In The Narrative Of Women In The Banking Industry, Carly S. Riehle

Theses and Dissertations

This qualitative study gathered stories from four generations of women in banking to observe how the gender gap has changed over time through their personal experiences and to determine if there is a new story that can be told about the closing of the gender gap for at least one industry. The study included 36 women from 15 different banks across most regions in the United States. The 60-minute interviews covered 20 questions. Participant answers were coded and analyzed, yielding several themes. The study found that all four generations of women in banking agree there have been substantial improvements to …

Shifting Institutional Paradigms To Ignite Organizational Equity Amongst African American Professionals, Michael Fountain

Theses and Dissertations

African Americans can become discontented with their jobs and even consider resigning due to workplace anxiety. This quantitative study among African American business professionals in the U.S. highlighted the critical factors that foster positive working environments and organizational equity for African American professionals. The researcher focused on increasing an organization's effectiveness through managing diversity, allowing employees to feel inclusivity, and being part of a team. As a result, there will be happier, satisfied, and committed workers, thereby increasing the level of knowledge in the workforce while reducing expenses. This study analyzed conflict management, cultural diversity, marginalized employee emotions, teamwork, and …

Exploring The Potential Connections And Distinctions Between The Ceeing Model And Current Approaches To Diversity Training, Desirae Mahs

Theses and Dissertations

Despite the widespread use of diversity training, research suggests that diversity training does not change biased behaviors. This paper explores the application of the CEEing model, which provides a novel perspective on the challenge of valuing diverse perspectives. The CEEing model, which stands for Coherent, Effortless Experiences, sheds light on the neurological processes that govern our perception and how we make sense of reality. Furthermore, it puts forth a point of view on the fundamental causes behind our innate struggle to truly value and embrace diverse perspectives. The study gathers data from leaders specializing in D&I to investigate the potential …

What Are The Conditions Of Diversity, Equity, And Inclusion In Organizations, Given The Recent Social Climate?, Angela Dixon Williams

Theses and Dissertations

Following George Floyd’s death in 2020, grassroots activism and protest reminiscent of the historic 1960s Civil Rights movement spread across the United States and abroad. Unlike the movement of the 1960s, the government did not respond with laws and oversight agencies to hold organizations accountable for change. Instead, corporate leaders voiced resounding commitments of financial pledges. Many organizations rapidly hired experts specializing in Diversity Equity and Inclusion (DEI) to address activist demands. Inspired by the 2020 social movement, this study aimed to explore the contemporary landscape of DEI through the lens of leaders in the field. The study applied a …

Autonomy And Coordination: A Field Study, Jessica Kaufman

Theses and Dissertations

With an emerging remote and dispersed workforce that is consequently more autonomous, OD professionals will need to understand how autonomy relates to coordination to help organizations adapt and be effective. The purpose of this study was to understand the relationship between team member autonomy and inter-team coordination in organizations. The manager-team participants in this study spanned eleven industries, including 22 teams from 15 companies. The researcher took a mixed-method approach using interviews and surveys to assess autonomy and coordination. The research resulted in five variables: three variables measured coordination and two variables measured autonomy. Autonomy and coordination were significantly and …

Did The Psychological Implications Of Covid-19 Influence Employees To Say, “I Quit”, Lori Fay

Theses and Dissertations

This qualitative study explored the forces that influenced employees to quit and how the employee-manager relationship mitigated this. The research centered on employees employed in the retail industry throughout the year 2020. This study aimed to investigate what factors motivated employees to remain committed to their organizations amidst the psychological impacts of COVID-19. The findings of this study suggest that the COVID-19 pandemic has had a significant impact on the mental well-being of individuals, as evidenced by their experiences of anxiety, depression, and emotional fatigue. Understanding the impact of COVID-19 on employee turnover and the influence of the employee-manager relationship …

Overcoming The Space Between Us: A Multi-Disciplinary Approach To Bridge Building, Kate Hanisian

Theses and Dissertations

Facilitators in organization and community contexts (and other practitioners whose job it is to move groups of people forward together) are faced with the undercurrent of human conflict every day in meetings and gatherings around the world; often with limited access to an overarching tool to help prevent and manage conflict in most settings. The purpose of this paper was to uncover patterns in bridge building practices so that anyone who finds themselves in the role of facilitating conversations between people who are very different or do not like each other might lean into a set of practices that can …