Organization Development Commons^™

9th Gsep Research Symposium - 2025

GSEP Research Symposium

The Ninth Annual GSEP Research Symposium, themed "Building Bridges to Elevate Humanity: Innovations and Insights in Education and Psychology", was hosted by the Pepperdine University Graduate School of Education and Psychology (GSEP) on June 19–20, 2025, at the historic Château d’Hauteville in Switzerland and virtually via Zoom.

This hybrid symposium convened a vibrant global community of students, alumni, faculty, and scholars to share research that addresses real-world challenges, advances scholarly inquiry, and builds pathways for inclusive collaboration and leadership. Spanning a wide array of topics—from artificial intelligence and mental health to trauma-informed practices, educational equity, social justice, and cross-cultural leadership—the …

Does Ai Help Or Harm? Why And How Ai Use Influences Workplace Outcomes And Employee Well-Being, Haille Trimboli, Reka Lassu

Education Division Scholarship

Although the recent surge in excitement surrounding artificial intelligence (AI) might suggest it is a new development, AI has been applied in organizations for over forty years (Fanti et al., 2022; Markelius et al., 2024). Indeed, the term "artificial intelligence" itself emerged in the 1950s during a research project at Dartmouth College, where it was used to describe "machines able to simulate human intelligence" (Haenlein & Kaplan, 2019, p. 3). Most recently, in 2022, the landscape of AI use for laypeople greatly changed when OpenAI introduced ChatGPT, a generative AI tool, to the public; ChatGPT is an advanced AI language …

Navigating The Academic Terrain: Examining The Challenges And Success Factors Of Student Veterans In Higher Education Institutions, Katherine Reyes, Corey Idleburg

Education Division Scholarship

This study investigates the academic experiences of student veterans, addressing specific challenges they face in higher education. Using Schlossberg’s adult transition theory, it explores the effects of invisible barriers, enrollment trends, and institutional factors on veteran student success, leveraging the VA’s GI Bill Comparison tool to examine public versus private school support. Findings underscore the need for targeted resources, faculty training, and institutional awareness to foster a supportive and inclusive environment that enhances veteran students' academic success and sense of belonging.

Redefining Success: Insights From Lebanese Women Leaders In Higher Education, Lina H. Safa

Education Division Scholarship

This presentation explores how Lebanese women leaders in higher education define and measure success, emphasizing their innovative approaches and transformative impact. By examining personal narratives through a phenomenological lens, the study reveals how these leaders navigate cultural challenges, offering insights into leadership dynamics in a patriarchal society and contributing to global discussions on gender equity and academic leadership.

When Purpose Isn’T Enough: Adapting For-Profit Retention Practices To Support Early-Career Professionals In Youth- Serving Nonprofits, Brittany Erway Soto

Theses and Dissertations

This comparative qualitative study explored how nonprofit and for-profit organizations approach the retention and development of early-career professionals aged 18 to 25. Drawing on Jay Galbraith’s (1995) STAR model of organizational design—encompassing strategy, structure, process, people, and rewards—the study investigated what practices are currently in place and which strategies nonprofits might adopt from for-profit organizations to improve employee engagement and retention. Data were collected through 10 semi-structured interviews with senior leaders from five large, youth-serving nonprofit organizations and five for-profit companies with strong employee retention reputations. The findings revealed six core differences between sectors, with for-profit organizations demonstrating more consistent …

Practitioner Perspectives On Barriers And Opportunities Shaping Contemporary Dei, Carlen Arima

Theses and Dissertations

This study examined the lived experiences of diversity, equity, and inclusion (DEI) practitioners to understand the barriers and opportunities shaping their work in the current landscape. The study identified conditions for success, including two organizational conditions (authentic leadership commitment and strategic business alignment), three practitioner-driven strategies (human resource operations and systemic integration, use of data and metrics, and adaptive framing to increase adoption), and three persistent barriers (leadership support without operational follow-through, funding and time constraints, and structural marginalization of DEI). A central finding revealed that leadership commitment was both the most cited enabler of success and, when lacking operational …

Emergent Leadership: A Study Of Ethiopian And Eritrean Diaspora Leaders, Bethel Zelalem

Theses and Dissertations

This study explores the lived experiences of young Ethiopian and Eritrean diaspora leaders in the United States who have been recognized by others as embodying emergent leadership. The research was inspired by the firsthand observations of a gap in leadership representation and recognition among first- and second-generation East African diaspora young adults, particularly those navigating bicultural identities and intergenerational tension. Guided by Borderland Theory (Anzaldúa, 1987) and Emergent Leadership Theory (Bormann, 1972; Mumford et al., 2002), the study explored how young adult Ethiopian and Eritrean diaspora members in the United States, nominated as embodying emergent leadership by their communities, experience …

Organizational Culture Formation In Early-Stage, Mission-Driven Ventures, Janezee Bond

Theses and Dissertations

This research seeks to understand how organization culture is formed in early-stage nonprofit, mission-driven, and purpose driven organizations. Growth stage was determined by looking at Flamholtz and Randl’s “Growing Pains” stages of organizational growth and Cameron & Quinn’s Organizational Culture Assessment Instrument (OCAI) was utilized to identify the current organizational culture type. The research focused on the insights and experiences of founders of early-stage companies (defined as having been founded in the past 15 years). The research revealed that founders are integral in culture creation through their roles and especially through role modeling in the early stages. Additionally, one significant …

Employee Perception Of Manager Listening Behaviors And The Impacts On The Supervisor-Subordinate Relationship, Esther Song

Theses and Dissertations

Strong communications skills are one of the most coveted capabilities in the workplace today. Within two-way communication, listening is often overlooked as a critical skill. While there have been many theories and skill-based training around listening, it is difficult to find a consistent, global definition to listening. This lack of definition makes is challenging to assess what “good” listening skill entails. Moreover, this lack of definition creates a gap in understanding effective measures for listening in the workplace, particularly in assessing the supervisor/subordinate relationship. This study focused on understanding listening in the workplace. In particular, this study looked at employee …

What Makes Work Meaningful? A Mixed-Methods Study Exploring The Relationship Between Meaningfulness And Engagement Among Young Higher Education Professionals, Melody S. Murakami

Theses and Dissertations

This mixed-methods study explored how young professionals in higher education experienced meaningful work and the relationship between meaningfulness and work engagement. Using the Job Characteristics Model (JCM), the study examined how skill variety, task identity, and task significance contributed to experienced meaningfulness and engagement. Thirteen full-time employees (ages 25-35) at U.S. four-year higher education institutions completed a survey and participated in semi-structured interviews. Quantitative findings revealed a strong correlation between overall meaningfulness and engagement. Qualitative data affirmed the findings and the JCM, while also surfacing deeper insights on the different ways the job characteristics and individual factors were perceived and …

Millennial Leadership Practices: How Are They Choosing To Lead Using The Lens Of Their Managerial Style, Claudia Helen Hesky Archibald

Theses and Dissertations

Despite millennials comprising over one-third of the current workforce, empirical research regarding their leadership practices remains limited. This study aimed to address this gap by investigating: (1) the preferred leadership practices of millennial leaders, and (2) whether millennial characteristics indicate a preference for specific leadership styles. Data were collected from 48 millennial leaders in the United States through online surveys, supplemented by 16 virtual interviews. The analysis revealed that millennial leadership practices, consistent with servant leadership principles, emphasized empowerment and delegation, relationship and community building, and trust cultivation.

Effective Onboarding For C-Suites, Ming Hwee Low

Theses and Dissertations

This qualitative research explored what constituted effective onboarding for C-suite leaders, particularly CEOs and their direct reports, to support their rapid integration and effectiveness within organizations. Drawing on semi-structured interviews with 10 C-suite leaders across multiple sectors, the study aimed to contribute to the fields of organizational development and leadership development by identifying key onboarding practices that facilitate a new leader’s success. The research employed a grounded theory approach, coding and analyzing quotes from participants to derive central themes. Findings indicated that effective onboarding at the C-suite level extended beyond the initial weeks of orientation. Participants emphasized the need for …

The Inner Emotional Landscape Of Nascent Od Entrepreneurs: A Qualitative Study Of Women Founders, Jordan Alexandra Davies

Theses and Dissertations

This study explored the inner emotional landscape of nascent female entrepreneurs in the field of Organization Development (OD), illuminating the paradoxes they encounter as they build values-based businesses in a field that socializes deep personal alignment. Through semi-structured interviews with 10 founders of boutique OD firms, the research surfaced tensions between authenticity and performance, empowerment and dependency, coherence, and emotional dissonance. The findings suggest that becoming an OD entrepreneur involves working through paradox, not erasing it. In doing so, the study contributes to a more nuanced understanding of emotional labor, legitimacy, and the quiet cost of performing congruence in a …

Identifying The Best Practices Of Wilderness-Immersion Programs To Support Veterans’ Transition From The Military To College, Catkin Kilcher Burton

Theses and Dissertations

This study identified best practices for designing and implementing wilderness-immersion programs to support student veterans transitioning from military service to college. It used a sequential explanatory mixed-methods design. Phase 1 of the study involved a Delphi approach wherein an expert panel of program facilitators, university staff, mental health providers, and student veterans rated and refined an initial set of best practices drawn from literature. Veterans Affairs directors provided feedback in a focus group format to refine the framework. This study contributes practical, evidence-based guidelines to enhance the academic, social, and emotional success of student veterans through wilderness-immersion interventions. Findings from …

Impacts Of Artificial Intelligence On The Human Workforce, Dwayne A. Henry

Theses and Dissertations

This qualitative study explored how artificial intelligence (AI) implementation was experienced by employees across organizations with varying levels of AI maturity. Drawing from semi-structured interviews with fifteen professionals across twelve organizations, including technology firms, government agencies, and healthcare providers, the research examined perceptions of AI's impact on daily work, role evolution, organizational culture, and employee learning. Thematic analysis revealed seven major themes: trust and transparency in AI, productivity and job security, training and learning support, organizational culture, customer-centric use of AI, ethical and environmental concerns, and evolving roles. While participants recognized AI’s potential to enhance efficiency and innovation, they also …

Ai For The Common Good: Exploring Global Nonprofit Framing Of Artificial Intelligence, Kathleen Teresa Scott

Theses and Dissertations

As artificial intelligence (AI) reshapes nearly every sector, global nonprofits face a distinct challenge: embracing innovation without compromising their core missions. This study investigated how three leading nonprofit organizations--the National Red Cross and Red Crescent Societies, the Brookings Institution, and the Center for Creative Leadership--publicly framed their AI implementation approaches between 2018 and 2025. These organizations span the fields of humanitarian aid, policy research, and leadership development, offering a cross-sector perspective on how mission-driven institutions navigate technological transformation.Using a mixed-methods document analysis, this research examined both internal implementation narratives and outward-facing thought leadership. Findings revealed that while all three organizations …

How Does Organization Growth Affect The Organization’S Culture, Megan Howe

Theses and Dissertations

The purpose of this study was to understand how organization growth affects the organization’s culture. Culture was generally defined as the behavioral norms and ways of working at an organization. Following interviews with 28 people in an organization that had been growing and was expecting to grow further, the results of the study suggested that organization growth did not have a noticeable impact on culture. Instead, the data suggest that the longer a person is a part of a culture, the more opportunity there is to see evolution or how things like growth, the passing of time, generational differences, and …

Self-Compassion And Leadership Effectiveness At Work, Janette Muñoz

Theses and Dissertations

Leaders are currently facing unprecedented times in the workforce, with rapid technological advancements, complexity with geopolitical implications and economic fluctuations, and employee disengagement. Through these changes, leaders are expected to make business decisions, guide their teams, and deliver business results. To navigate these complexities, the role of business leaders is evolving, making self-compassion and associated practices potentially important for leaders. Complexity and the speed of change may lead to an increase in challenges and mistakes experienced at work, actual or perceived, which may lead to decreased internal capacity, higher stress and potentially burnout. This study explores the relationship between self-compassion …

An Exploration Of Compassion Fatigue In Organization Development Practitioners, Ciara Henschke

Theses and Dissertations

Compassion fatigue is well-documented in helping professions but remains underexplored in the field of organization development (OD). This qualitative study examines the contributing factors, manifestations, and mitigation strategies of compassion fatigue among OD practitioners. Findings from interviews with experienced practitioners reveal that leadership dysfunction, large-scale change, role-based emotional labor, and personal vulnerability contribute to fatigue. Manifestations span emotional, cognitive, physical, and relational domains, sometimes spilling into practitioners’ personal lives and diminishing professional effectiveness. Common coping strategies include physical regulation, boundary-setting, peer support, and reframing — similar to those in other helping fields, yet uniquely adapted in the absence of formal …

Rewriting The Climb: How Black Women Leaders Illuminate The Gaps In Organizational Advancement Efforts, Leslie Williams

Theses and Dissertations

As another generation of Black women enter the workforce (Gen Z being the most recent as of this writing), organizations face a critical opportunity to reimagine how they identify, develop, and elevate leadership talent. Despite decades of progress in gender equality, Black women remain significantly underrepresented in senior leadership roles. While organizational programs, such as mentorship, sponsorship, and leadership development initiatives have aimed to close this gap, their effectiveness in advancing Black women remains inconsistent and under examined. This qualitative study examines to what extent organization programs and initiatives address or fail to address the unique barriers faced by Black …

Cultivating Ethical Leadership In Middle Management: A Qualitative Study Of Formative Experience And Organizational Support, Cha Vang

Theses and Dissertations

Why is ethical leadership foundational for middle managers, especially in complex organizational settings? This study investigates the foundational factors that shape how ethical leadership emerges among middle managers. Through a qualitative phenomenological approach, cross-sector interviews revealed that ethical leadership is not defined by position but is shaped by identity, relational support, and experiential growth. Middle managers act as ethical interpreters, translating organizational values into action where ambiguity and pressure are highest. It is imperative that middle-management leadership cultivation is grounded in identity awareness, relational accountability, and intentional development, minimizing dysfunction and strengthening ethical resilience in complex organizational systems.

Mentorship: The Impact On Defining Identity For Women Veterans After The Military, Brenda V. Lemas

Theses and Dissertations

The purpose of this study was to explore the potential impact that mentorship can have on women veterans to achieve success and define their identity after the military. This study examined women's veteran stories: self-identity, personal narrative, challenges, personal and professional development, physical challenges, sources of motivation, and purpose by addressing their needs as they transition into the civilian sector. Interviews were conducted with a diverse group of 15 women veterans to gather data. This group of women veterans were in different life stages during their transition from the military. The interviews were transcribed and analyzed for further investigation and …

The Impact Of Decision-Making Autonomy, Sense Of Shared Identity, And Communications Strategy On Resource Retention Post-Merger And Acquisition, Randeep Rajwant Kaur

Theses and Dissertations

This thesis investigates the impact of decision-making autonomy, a sense of shared identity, and communication strategy on resource retention following mergers and acquisitions. Grounded in organizational development literature, the study examines employee experiences during post-integration periods. Using a qualitative methodology, ten semi-structured interviews were conducted with employees who remained with their organizations for at least twelve months following a merger or acquisition. The research utilizes thematic analysis to explore how autonomy constraints, leadership engagement, transparent communication, and cultural alignment influence retention decisions. The participant sample spans diverse industries such as software, healthcare, financial services, and others, with roles ranging from …

Group Flow Perceptions And Dynamics As Compared To Taxonomy And Integrative Group Flow Theory, Karen E. Wirick

Theses and Dissertations

This qualitative study investigated group flow through a team-building exercise with 18 professionals, examining participants’ and an observer’s perceptions of flow in social contexts. Analysis of interviews and observer notes identified eight themes: Sensory Network of Shared Experience, Adaptive Group Identity and Performance, Goal-Skill-Motivation Alignment, Essential Social Dynamics, Calm Intensity, Synchrony and Engagement Patterns, Spontaneous Collective Celebration, and Observer Integration. These themes revealed that flow in groups manifests as dynamic forces in constant motion. When compared to an emergent Taxonomy and the Integrative Group Flow Theory (IGFT), findings aligned more closely with IGFT's conceptualization of flow as a holistic balancing …

Gsep Research Symposium Proceedings - 2024

GSEP Research Symposium

The 8th Annual GSEP Research Symposium, was themed "Dismantling Barriers between Research and Practice: Shining a Light on Global Interdisciplinary Solutions," took place on July 18-19, 2024, at the picturesque Château d'Hauteville in Saint-Légier-La Chiésaz, Switzerland.

The annual symposium is hosted by the Pepperdine University Graduate School of Education and Psychology (GSEP). The symposium served as a dynamic platform for students, faculty, alums, and staff to come together and explore innovative ideas across multiple disciplines. Featuring 69 selected presentations under five distinct tracks, the proceedings showcase groundbreaking research, foster meaningful discussions, and promote professional development.

The symposium aimed to bridge …

Too Much Of A Good Thing? Exploring Affective Commitment’S Negative Impact, Cecil W. Johnson Iii

The Scholarship Without Borders Journal

Strategies to increase organizational commitment in employees to increase retention, productivity and performance are common approaches used by leaders facilitated by human resource departments. In the past two years, there has been a surge of resignations by employees re-evaluating their relationship with employers. The employee exits have focused employers on increasing employee commitment to their organization by deploying human resource management (HRM) strategies. Organizations must reflect on the negative impact high commitment can have on employees and the companies in which they work.

This paper is an exploration of the negative impact of affective organizational commitment on employees and employers. …

Organizational Challenges: The Impact Of Role Clarity On Burnout In A Technology Division, Jessica Arriaza

The Scholarship Without Borders Journal

Organizations grapple with significant challenges such as burnout, turnover, and low job satisfaction. Studies indicate that emotional exhaustion, influenced by job demands and available resources, significantly impacts job performance positively or negatively. This quantitative study uses secondary data from the Work, Family, and Health Study to investigate the relationship between role clarity and burnout within Tomo, the technology division of a Fortune 500 company in the United States. The findings reveal a significant inverse correlation between role clarity and burnout, with participants reporting "Never" experiencing burnout more likely to have well-defined roles. Supported by chi-square and linear regression analyses, these …

Women Police Chiefs: A Self-Perception Of Women Officers In Law Enforcement, Tianshi Hao, Jesse Llamas, Kayleigh Axtell, Anshu Lal, Michael Llamas, Mira Fadel, Amor Roma

Education Division Scholarship

A large body of literature substantiates women’s difficulties integrating into all levels of law enforcement. To understand the experiences of women police officers in the force, and to understand how law enforcement leaders view the role of women in leadership positions, this study focused on the perception of six women police officers–specifically, women police chiefs towards women who already assumed leadership positions, overcame challenges entering law enforcement and advancing into leadership positions, and collected their input on organizational decisions, policy, and recruitment of women officers. This study employs a qualitative phenomenological methodology and interviews six women police chiefs in depth. …

From Command Posts To Corporations: Applying United States Marine Corps Leadership Development To Corporate Organization Development, Paul D. Gowin

Theses and Dissertations

This research investigates the applicability of the United States Marine Corps (USMC) leadership development (LD) to corporate organizational development (OD). Despite significant investment in LD, many corporate programs do not meet expectations, highlighting the need for effective models. The USMC LD approach, emphasizing personal and subordinate leadership skills development, mission accomplishment, and team welfare, presents a unique model for exploration. This study examines the integration of USMC leadership components-traits, principles, and core values-into corporate leadership roles and evaluates the perception of USMC veterans on their applicability in corporate settings. The research employs a mixed-methods approach, combining quantitative surveys of 125 …

How Does Participation In A Work Request Redesign Impact Individual-Level Outcomes In Interpersonal Skills, Problem-Solving Skills, Team Commitment, Learning And Quality Of Work-Life?, Henry Mason Hughes Iv

Theses and Dissertations

This research examines the emotional impact of individual team members who will revise a process of online requests for assistance between teams in an international high-tech organization. A survey of the team members upgrading the process will assess the impact of the revision on team members’ learning, problem-solving, team commitment, interpersonal skills, and quality of work life to assess satisfaction toward improved work morale.