Cataloging and Metadata Commons^™

Assessment Strategies For Technical Services (Presentation), Rebecca L. Mugridge, Nancy M. Poehlmann

University Libraries Faculty Scholarship

This presentation describes a number of qualitative assessment practices that can help technical services managers assess their effectiveness. Strategies include process improvement initiatives, customer service surveys, focus groups, benchmarking, and more.

Ready Or Not? : An Assessment Of Shelf-Ready Materials Management Practices In Us Academic Libraries, Natalia Tomlin, Irina Kandarasheva

Post Library Faculty Publications

This paper analyzes results of a survey on shelf-ready materials management and cataloging practices in US academic libraries with various collection sizes. The survey respondents consisted of managers and librarians in technical services operations. Survey questions addressed topics such as the volume of shelf-ready materials, perspectives on shelf-ready expansion, the effect of local cataloging practices on shelf-ready services, the amount of cataloging and processing errors, and quality control. The majority of participants were from small- and medium-size academic libraries, and print materials were the prevalent format for shelf-ready treatment. Two main reasons for shelf-ready implementation across libraries of all sizes …

Doing Things Differently In The Cloud: Streamlining Library Workflows To Maximize Efficiency, Vanessa A. Garofalo

Conference Proceedings

Libraries share many common challenges including ever more complex collections, systems, and workflows, as well as increased user demand. To help manage these challenges, today’s cloud-based library management services are offering workflows that save library staff time and discovery solutions that meet users’ needs. Libraries using these services are seeing drastic reductions in the time it takes to perform routine tasks because of the integration between libraries, applications, partners, and data.

As a result of doing things differently, libraries save staff time and money while streamlining workflows and improving efficiency. In short, cloud-based library management services like OCLC’s WorldShare Management …

Technical Services And Library Systems Customer Service Assessment, Rebecca L. Mugridge, Nancy M. Poehlmann, Kate Latal, Wendy L. West, Michael J. Sweeney

University Libraries Faculty Scholarship

This survey instrument was developed to gauge internal customer satisfaction with the services offered by the University at Albany Libraries Technical Services and Library Systems Division.

Assessment In Practice (Presentation), Rebecca L. Mugridge

University Libraries Faculty Scholarship

This presentation provides some strategies that cataloging managers can use to evaluate and assess the services they offer.

Technical Services Assessment: Help For Navigating The Wilderness, Leslie Engelson

Faculty & Staff Research and Creative Activity

New programs are essential for ensuring that colleges and universities remain viable and growing institutions. New information resources are necessary for new programs, but the impact of these new programs on the technical services department in the library is often forgotten. This article attempts to quantify that impact on the technical services department at a small liberal arts university.

And They Were There: Reports Of Meetings — 30th Annual Charleston Conference. Creating A Mega Technical Services Department From Smaller Departments, Andrée Rathemacher

Technical Services Faculty Publications

Brief summary of a session at the 30th Annual Charleston Conference, held in Charleston, S.C. in November 2010.

Incorporating Text Encoding Initiative Projects In Technical Services, Richard Wisneski

Michael Schwartz Library Publications

Presentation on workflows and best practices in performing text encoding work in an academic library technical services department

Serials Solutions User Group: Integrating Serials Solutions Products Into E-Resource Work Flow, Andrée Rathemacher, Tracey Thompson

Technical Services Faculty Presentations

Abstract from a User Group Meeting held at the North American Serials Interest Group (NASIG) 2009 Annual Conference, Riding the Rapids Through a Mountain of Change. The meeting took place in Asheville, North Carolina on June 7, 2009.

"Discuss how your library uses products such as 360 Core, 360 Resource Manager, and 360 Counter to manage and provide end-user access to e-resources. Share how your library has integrated these products into your work flow, including what level of staff in what areas of the library work with the products. For those who use the 360 Counter product to gather …