Library and Information Science Commons^™

Saying What We Will Do, And Doing What We Say: Implementing A Customer Service Plan, Susan Wehmeyer, Dorothy Auchter, Arnold Hirshon

University Libraries' Staff Publications

The corporate literature on customer service has much to offer academic libraries. A customer service plan can improve customer relations, improve internal operations, and empower the front line staff to meet customer needs. This article explores the practical aspects of the development of a service pledge at the Wright State University Libraries.

The Compass Rose Vol. X, No. 1 & 2, University Of Texas At Arlington Library Special Collections & Archives

The Compass Rose

The purpose of The Compass Rose is to raise awareness of Special Collections' resources and to foster the use of these resources. The newsletter also reports significant new programs, initiatives, and acquisitions of Special Collections. The issues included here are scans of print newsletters from the 1990s and 2000s. Current issues and posts of The Compass Rose can now be accessed on the UTA Libraries Compass Rose Blog.

The Social Work Docuverse, Roger A. Lohmann

Faculty & Staff Scholarship

The impact of electronic technology on social work has not been fundamental or transformative in any way comparable to the impact upon a variety of other professions and disciplines. A major potential impact of electronic systems for communications-based knowledge systems like social work lies in the area of textual processing systems which are only beginning to come to the fore. This article concentrates on one such set of technology -- hypermedia -- which already makes possible the construction and delivery of a social work docuverse which contains an electronic knowledge base of the field. Actual realization of such a web …

Unclassified, Andrews University

Unclassified

James White Library Newsletter

• RE-DESIGNING THE HEART
• STUDENT DESIGN PROJECT
• MEDIA ARCHIVES RECEIVED
• LIBRARY FACULTY ACTIVITIES

Ms 065 Guide To Herman Wigodsky, Md Papers (1949-1988), Herman Wigodsky (1915-2005)

Manuscript Finding Aids

The Herman Wigodsky, MD papers contains Chernobyl Report and photocopied correspondence. The collection consists of one box equaling 1 cubic foot. Dr. Wigodsky's largest donation to the archive was the Chernobyl Report given in November 1986. He also donated a photocopy of a letter from Manfred Leiser of the International Atomic Energy Commission. See more at MS 065.

News And Views Of The South Carolina Library Association V.17 N.3 05/1996

South Carolina Libraries

News and Views of the South Carolina Library Association v.17 n.3 05/1996

Library Organizational Charts

Library Organizational Charts (1995-2018)

No abstract provided.

Grand Valley Forum, Volume 020, Number 38, April 29, 1996, Grand Valley State University

1995-1996, Volume 20

Grand Valley Forum is Grand Valley State's faculty and staff newsletter, published from 1976 to the present.

Introduction Of Clifton R. Wharton, Jr., Delivered At Commencement On April 27, 1996, Arend D. Lubbers

Presidential Speeches

Introduction of Clifton R. Wharton, Jr., delivered at Commencement on April 27, 1996 by Arend D. Lubbers, who served as President of Grand Valley from 1969-2001.

The Anchor, Volume 109.24: April 24, 1996, Hope College

The Anchor: 1996

The Anchor began in 1887 and was first issued weekly in 1914. Covering national and campus news alike, Hope College’s student-run newspaper has grown over the years to encompass over two-dozen editors, reporters, and staff. For much of The Anchor's history, the latest issue was distributed across campus each Wednesday throughout the academic school year (with few exceptions). In recent years The Anchor moved to monthly print issues and a more frequently updated website. The Anchor is now published in print twice per academic semester. Occasionally, the volume and/or issue numbering is irregular.

Grand Valley Forum, Volume 020, Number 37, April 22, 1996, Grand Valley State University

1995-1996, Volume 20

Grand Valley Forum is Grand Valley State's faculty and staff newsletter, published from 1976 to the present.

Note To Richard Boaz Regarding The Seaall Annual Meeting, April 18, 1996, Jim Heller

Correspondence

A note from Jim Heller to Richard Boaz discussing various matters of business related to the SEAALL Annual Meeting.

Lanthorn, Vol. 30, No. 30, April 18, 1996, Grand Valley State University

Volume 30, June 29, 1995 - May 30, 1996

Lanthorn is Grand Valley State's student newspaper, published from 1968 to the present.

The Anchor, Volume 109.23: April 17, 1996, Hope College

The Anchor: 1996

The Anchor began in 1887 and was first issued weekly in 1914. Covering national and campus news alike, Hope College’s student-run newspaper has grown over the years to encompass over two-dozen editors, reporters, and staff. For much of The Anchor's history, the latest issue was distributed across campus each Wednesday throughout the academic school year (with few exceptions). In recent years The Anchor moved to monthly print issues and a more frequently updated website. The Anchor is now published in print twice per academic semester. Occasionally, the volume and/or issue numbering is irregular.

Grand Valley Forum, Volume 020, Number 36, April 15, 1996, Grand Valley State University

1995-1996, Volume 20

Grand Valley Forum is Grand Valley State's faculty and staff newsletter, published from 1976 to the present.

Task Force On Bibliographic Access And Control, Order And Materials Processing. Final Report., William T. O'Malley

Technical Services Reports and Statistics

The Task Force reviewed the specific areas of OCLC usage and costs; the full integration of systems into the HELIN/III environment; the question of duplication of effort and the advisability of centralizing technical services routines and responsibilities; the possibilities for streamlining processes between acquisitions and cataloging, and among technical services and the branches and Goverment Publications Office; the possibilities of expanding our efforts within the area of outsourcing; and, the priorities which should guide us as we develop programs to improve and expand the HELIN bibliographic database and provided specific recommendations.

Lanthorn, Vol. 30, No. 29, April 11, 1996, Grand Valley State University

Volume 30, June 29, 1995 - May 30, 1996

Lanthorn is Grand Valley State's student newspaper, published from 1968 to the present.

The Anchor, Volume 109.22: April 10, 1996, Hope College

The Anchor: 1996

The Anchor began in 1887 and was first issued weekly in 1914. Covering national and campus news alike, Hope College’s student-run newspaper has grown over the years to encompass over two-dozen editors, reporters, and staff. For much of The Anchor's history, the latest issue was distributed across campus each Wednesday throughout the academic school year (with few exceptions). In recent years The Anchor moved to monthly print issues and a more frequently updated website. The Anchor is now published in print twice per academic semester. Occasionally, the volume and/or issue numbering is irregular.

Grand Valley Forum, Volume 020, Number 35, April 8, 1996, Grand Valley State University

1995-1996, Volume 20

Grand Valley Forum is Grand Valley State's faculty and staff newsletter, published from 1976 to the present.

Lanthorn, Vol. 30, No. 28, April 4, 1996, Grand Valley State University

Volume 30, June 29, 1995 - May 30, 1996

Lanthorn is Grand Valley State's student newspaper, published from 1968 to the present.

The Anchor, Volume 109.21: April 3, 1996, Hope College

The Anchor: 1996

The Anchor began in 1887 and was first issued weekly in 1914. Covering national and campus news alike, Hope College’s student-run newspaper has grown over the years to encompass over two-dozen editors, reporters, and staff. For much of The Anchor's history, the latest issue was distributed across campus each Wednesday throughout the academic school year (with few exceptions). In recent years The Anchor moved to monthly print issues and a more frequently updated website. The Anchor is now published in print twice per academic semester. Occasionally, the volume and/or issue numbering is irregular.

Nota Bene; Volume X, Number Ii, Yale University Library

Nota Bene

Nota Bene is published during the academic year to acquaint the Yale community and others with the resources of the Yale Library.

Special Libraries, Spring 1996, Special Libraries Association

Special Libraries, 1996

Volume 87, Issue 2

Spring 1996: A New Year, Dacus Library

The Deans Corner

No abstract provided.

Saving The Book, Beatrice Beech

Gatherings: Friends of the University Libraries Newsletter

No abstract provided.

Gatherings No. 12 Spring 1996, Friends Of The University Libraries

Gatherings: Friends of the University Libraries Newsletter

Complete issue of Gatherings no. 12. Edited by Laurel Grotzinger.

University Library Friends: Making A Difference, Bettina Meyer

Gatherings: Friends of the University Libraries Newsletter

No abstract provided.

Hsu Library Newsletter, 1995-1996 Volume 2, Humboldt State University Library

Library Publications

• New Online Sources
• Computer Student Assistants in the Library
• Electronic Course Reserves System Under Development
• Library Book Sale
• Media Services Update
• New Manager for Media Services
• Public Services Task Force
• Endangered Steelhead and Salmon Research Materials

West Virginia Libraries 1996 Vol.49 No.2, Karen Goff, Marjorie Price

West Virginia Libraries Newsletter

No abstract provided.

Directions - Spring 1996, Mervyn H. Sterne Library

Directions (Sterne Library, 1985-2015)

No abstract provided.