Social Media Commons^™

Customer Relations Twitter @Indonesiagaruda Of Garuda Indonesia Airlines In The Social Customer Era, Ira Purwitasari, Engkus Kuswarno, Uud Wahyudin, Ninis Agustini Damayani

Library Philosophy and Practice (e-journal)

The purpose of this research is to be able to analyze in depth the airlines of. Garuda Indonesia and its public customers in establishing good relations by utilizing social media Twitter. In the current era of digital communication where the use of social media is community-based media, companies inevitably have to deal with social customers. Customer relations is a process of building long-term relationships with customers to maintain satisfaction and to keep them coming back. The research method used is descriptive qualitative. Data collection in this study consist of primary and secondary data. Primary data were carried out through in-depth …

Digital Addiction: A Conceptual Overview, Amarjit Kumar Singh, Pawan Kumar Singh

Library Philosophy and Practice (e-journal)

Abstract

Digital addiction referred to an impulse control disorder that involves the obsessive use of digital devices, digital technologies, and digital platforms, i.e. internet, video game, online platforms, mobile devices, digital gadgets, and social network platform. It is an emerging domain of Cyberpsychology (Singh, Amarjit Kumar and Pawan Kumar Singh; 2019), which explore a problematic usage of digital media, device, and platforms by being obsessive and excessive. This article analyses, reviewed the current research, and established a conceptual overview on the digital addiction. The research literature on digital addiction has proliferated. However, we tried to categories the digital addiction, according …

Reading Mediations: Modeling Online Critical Literacy Strategies, Lisa Hirschfield

Open Educational Resources

Reading Mediations is an interactive, web-based guide for teaching and learning critical online reading skills. Best used with high school or college students, it includes a selection of critical reading tools and verification resources, guided readings, and structured learning activities. It also presents opportunities for independent exploration and critique of the online news and information ecosystem, with live content provided through Twitter and several news websites.

The guiding principle of Reading Mediations is that the epidemic of misinformation, propaganda, and poor journalism online cannot be eradicated by fact-checking tools alone. It must begin with us, the readers. Learning first about …

Cyberbullying And Teenage Mental Health, Emma Renfro, Melony Shemberger

Posters-at-the-Capitol

Abstract Cyberbullying is something that is becoming prevalent in today’s digital society. It is something that impacts more than one age group, but the primary age group seems to be aged 13-18. As a society, it is recognized that cyberbullying happens. However, how often does one stop to think deeper? In this research, I will approach cyberbullying from a mental health standpoint. I will demonstrate things such as why certain demographics are more susceptible to the impact of cyberbullying, what mental illnesses are caused by cyberbullying, and present statistics that, hopefully, motivate people to begin to combat this issue. Over …

The Alternative Voice: A Content Analysis Of Twitter News Accounts In Kuwait, Yousef Aldaihani

Dissertations

In response to the Agenda Setting scholars’ calls to locate innovative methods to gauge public salience in the evolving communication environment, this study used retweets, likes, and replies to measure public salience on two types of Kuwaiti Twitter news accounts: traditional newspapers accounts, and alternative news accounts. It also aimed to examine the potential effect of media salience constructs: attention, prominence, and valence on public perceived salience. The study was conducted on a 2203 systematically selected tweets from six news accounts. Results revealed that the agenda of the two types were positively significantly correlated. Social issues and politics were the …

#Bolivia: Trascendiendo Las Fronteras De La Participación Social Y Política A Través De Los Hashtags, Azella Markgraf

Independent Study Project (ISP) Collection

En los últimos años, el uso masivo de los medios de comunicación a través del internet ha cambiado irrevocablemente las formas de socialización y participación pública de la humanidad. Con la existencia de las redes sociales como Facebook y Twitter, los discursos políticos que hace unas décadas hubieran sido restringido por las fronteras materiales ahora se extienden a nivel mundial. Siguiendo la elección nacional de Bolivia el 20 de octubre de 2019, el hashtag #Bolivia se viralizó mientras personas de todas partes del mundo iban discutiendo lo que pasaba en el país. En el presente estudio, observo y analizo el …

Government Responses To Disinformation On Social Media Platforms: Argentina, Australia, Canada, China, Denmark, Egypt, European Union, France, Germany, India, Israel, Mexico, Russian Federation, Sweden, United Arab Emirates, United Kingdom, Ruth Levush

Copyright, Fair Use, Scholarly Communication, etc.

Comparative Summary by Ruth Levush, Senior Foreign Law Specialist, Law Library of Congress, Global Legal Research Directorate

Concerns regarding the impact of viral dissemination of disinformation on democratic systems of government, on political discourse, on public trust in state institutions, and on social harmony have been expressed by many around the world. These concerns are shared by countries with advanced economies as well as those with emerging and developing economies.

The term “disinformation” as used in this report refers to “false information deliberately and often covertly spread . . . in order to influence public opinion or obscure the truth.” …

Recent Trends, Current Research In Cyberpsychology: A Literature Review, Amarjit Kumar Singh, Pawan Kumar Singh

Library Philosophy and Practice (e-journal)

Cyberpsychology refers to the study of the mind and behavior in the context of interactions with technology. It is an emerging branch, which has focused on the psychological aspects connected to the increasing presence and usages of technology in modern lives. This paper traces recent advancement and trends of Cyberpsychology is an emerging domain of knowledge and goes on the give a literature review of the same. An analysis of the recent research and literature covering 300 most relevant research papers from the period of 2012 to 15, August 2019 was conducted to determine and shape the research pattern based …

Effects Of Social Media On Self-Image Of Emerging Adults, Floyd M. Curry Jr.

Psychology Summer Fellows

This project extends previous research on social media and self-image and focuses on the developmental phase of emerging adulthood. We measured individuals’ reports of feeling of being in the emerging adult developmental period, their self-concept clarity and ethnic identity, and their use of social media for self-presentation and comparison with others. An online questionnaire was administered to participants who were in the age group of emerging adulthood (18-25 years). Results indicate that those who were in strong agreement that this was a time of experimentation and that this was a time of feeling “in-between” had greater clarity about their self-concept; …

The Influence Of Self-Generated And Third-Party Claims Online: Perceived Self-Interest As An Explanatory Mechanism, David C. Deandrea, Megan A. Vendemia

Communication Faculty Articles and Research

Over the past two decades, communication technology scholars have examined how viewers evaluate the authenticity of information online, with particular attention given to how self versus third-party claims differ in their degree of influence. We examine how self-interest perceptions serve an important explanatory function in the logic of warranting theory and help account for how people evaluate content online. Our results document how the source and valence of a message can interact to affect perceptions of source self-interest, which, in turn, affect perceptions of source trustworthiness, message accuracy, and, ultimately, evaluations of an online target. The findings establish boundary conditions …

Intelligent Software Tools For Recruiting, Swatee B. Kulkarni, Xiangdong Che

Journal of International Technology and Information Management

In this paper, we outline how recruiting and talent acquisition gained importance within HRM field, then give a brief introduction to the newest tools used by the professionals for recruiting and lastly, describe the Artificial Intelligence-based tools that have started playing an increasingly important role. We also provide further research suggestions for using artificial intelligence-based tools to make recruiting more efficient and cost-effective.

Table Of Contents Jitim Vol 28 Issue 2, 2019

Journal of International Technology and Information Management

Table of Contents JITIM 2, 2019

A Longitudinal Analysis Of The Impact Of The Indicators In The Networked Readiness Index (Nri), Satya Pratipatti, Ahmed Gomaa

Journal of International Technology and Information Management

World Economic Forum publishes the Networked Readiness Index (NRI) annually, to reflect the Information and Communication Technology (ICT) status of different countries. The NRI is developed by aggregating 53 indicators. The study identifies the most critical indicators to focus on, to improve the NRI status of countries at different stages of economic development. It uses data from 117 countries and analyzes the changes in the indicators along with their impacts between the years 2012 and 2016. The study explores the differences between countries by grouping them into four groups based on their NRI status. The analysis identifies six indicators with …

Can Cooler Heads Prevail? New Media Technology And Affective Polarization, Brian Kendall Watson

LSU Doctoral Dissertations

Are new media technologies stirring up negative partisan feelings in the American public? Can researchers find ways of using new media tools to reduce affective polarization? Relying on a series of experiments featuring online newsfeeds and social media discussions, this dissertation seeks to answer these questions by testing the influence of partisan news and political discussions in realistic Internet environments. Two custom news “portals” (2016, 2018) expose participants to actual partisan news content. Two Facebook discussion experiments (2017, 2019) randomly assign participants to start real political discussions on their personal social media accounts, using discussion-initiation strategies designed to reduce partisan …

#Whyididntreport: Using Social Media Analysis To Inform Issues With Sexual Assault Reporting, Jordyn Warren

LSU Master's Theses

The #MeToo movement allowed victims of sexual assault to go public with their stories. When Dr. Christine Blasey Ford came forward with allegations against Supreme Court nominee Brett Kavanaugh in September of 2018, she was scrutinized by President Trump for not reporting the incident to authorities “when it happened nearly 30 years ago.” Promptly, #WhyIDidntReport came to fruition on Twitter, uncovering the shame victims feel and the complexities behind why so many individuals didn’t and still don’t report their assaults. Victim-service agencies “provide victims with support and services to facilitate their physical and emotional recovery, offer protection from future victimizations, …

”Cyberworld” As A Theme For A University-Wide First-Year Common Course, Kristen Przyborski, Frank Breitinger, Lauren Beck, Ronald S. Harichandran

Engineering and Applied Science Education Faculty Publications

Nowadays we all live in a cyber world and use the internet for emailing, banking, streaming video, shopping, reading news, or other activities. Given all the time people spend online, it is important that all students (regardless of their major) learn some basics about living in a cyber world, e.g., strategies for online safety, impact of artificial intelligence, digital forensics or ancestry.com. To facilitate students from many majors to learn about important issues related to the internet, eight faculty from a variety of disciplines at the University of New Haven integrated the theme of Cyber World into our team-taught, first-year …

From Urban To Agriculture, Jacqueline V. Aenlle

Agricultural Education: Graduate Internship Reports

"From Urban to Agriculture" is a website utilizing a blog and podcast to connect with consumers and share reliable information about agriculture. In addition to covering specific topics such as organic production, dairy animal welfare, and honey production, this forum also address cross disciplinary topics such as media literacy and critical thinking. The website not only appeals to everyday consumers, it also provides resources for educators seeking to integrate a lesson on agricultural advocacy into their curriculum. The following report details the creation process for this website, development of blog content, acquisition of podcast materials, and future plans for the …

Investigating Consumer Satisfaction Towards Mobile Marketing, Dr Surabhi Singh

Journal of International Technology and Information Management

The extensive applications of mobile phones are visible in global companies for the marketing of their products. The popularity of mobile marketing is increasing considerably. This paper has provided insights into the perspectives of consumer attitude towards mobile marketing in India. The companies will develop an understanding of how mobile marketing influence consumer attitudes. The scale of measurement used for Attitudes was Likert scale and explained the consumer's behavior towards mobile marketing. The factors identified through the study will provide insights into Consumer buying behavior via mobile platforms. The analytical tool SPSS has been used for analysis by using methods …

The Effect Of Social Media Platforms On Perceptions Of Flirtatiousness And Discomfort, Brynn Alyssa Motal

Communication Studies

This study examines recipients’ perceptions of an acquaintance’s message when sent through various social media platforms to identify the effect it has on the perception of discomfort and flirtatiousness. A posttest-only experimental design was utilized in which participants viewed hypothetical messages over varying platforms for each of the three conditions (Facebook, Snapchat, Instagram). After viewing one of the manipulated messages, participants (N = 71) completed measures to assess their perceptions related to perceived flirtatiousness and discomfort. Primary results indicate that there was no variation between perceptions of flirtatiousness between the three platforms. However, Facebook provided the most discomfort for recipients, …

Exploring Student Motivations In Using A Newly Developed Study Abroad Application, Danica L. Schutt

Communication Studies

This study examined student motivations to use a newly developed application for their study abroad needs. Though prior research suggests that identifying with certain perceived groups increases their sense of belonging, critics also recognize that every unique individual has his/her own set of specific needs to be satisfied regardless of social membership. A survey style interview was conducted in which twelve Cal Poly students answered open-ended questions surrounding application use and travel needs. The interview assessed their opinions on perceived membership as a Cal Poly student, their motivations to utilize travel applications, and their ideas on what features make travel …

The Affective Politics Of Twitter, Johnathan C. Flowers

Computer Ethics - Philosophical Enquiry (CEPE) Proceedings

Given the increasing encroachment of Twitter into offline experience, it has become necessary to look beyond the formation of identity in online spaces to the ways in which identities surface through the formation of affective communities organized through the use of technocultural assemblages, or the platforms, algorithms, and digital networks through which affect circulates in an online space. This essay focuses on the microblogging website Twitter as one such technocultural assemblage whose hashtag functionality allows for the circulation of affect among bodies which “surface” within the affective communities organized on Twitter through their alignment with and orientation by hashtags which …

What To Do When Privacy Is Gone, James Brusseau

Computer Ethics - Philosophical Enquiry (CEPE) Proceedings

Today’s ethics of privacy is largely dedicated to defending personal information from big data technologies. This essay goes in the other direction. It considers the struggle to be lost, and explores two strategies for living after privacy is gone. First, total exposure embraces privacy’s decline, and then contributes to the process with transparency. All personal information is shared without reservation. The resulting ethics is explored through a big data version of Robert Nozick’s Experience Machine thought experiment. Second, transient existence responds to privacy’s loss by ceaselessly generating new personal identities, which translates into constantly producing temporarily unviolated private information. The …

Difference Between Algorithmic Processing And The Process Of Lifeworld (Lebenswelt), Domenico Schneider

Computer Ethics - Philosophical Enquiry (CEPE) Proceedings

The following article compares the temporality of the life-world with the digital processing. The temporality of the life-world is determined to be stretched and spontaneous. The temporality of the digital is given by discrete step-by-step points of time. Most ethical issues can be traced back to a mismatch of these two ways of processing. This creates a foundation for the ethics of the digital processing. Methodologically, phenomenological considerations are merged with media-philosophical considerations in the article.

A Ulysses Pact With Artificial Systems. How To Deliberately Change The Objective Spirit With Cultured Ai, Bruno Gransche

Computer Ethics - Philosophical Enquiry (CEPE) Proceedings

The article introduces a concept of cultured technology, i.e. intelligent systems capable of interacting with humans and showing (or simulating) manners, of following customs and of socio-sensitive considerations. Such technologies might, when deployed on a large scale, influence and change the realm of human customs, traditions, standards of acceptable behavior, etc. This realm is known as the "objective spirit" (Hegel), which usually is thought of as being historically changing but not subject to deliberate human design. The article investigates the question of whether the purposeful design of interactive technologies (as cultured technologies) could enable us to shape modes of …

A Study Of Factors Affecting The Credibility Of Sponsored Posts Created By Instagram Influencers, Nakyung Lee

Student Theses and Dissertations

This study examined how source expertise, objective information about product ingredients and benefits, review length, and the use of promotional language influence the perceived credibility of a sponsored review post for skincare products. This study carried out 4 in-depth interviews and online survey to 106 millennials living in the U.S. Results indicated that subjective comments about a reviewer’s personal experiences had a higher level of perceived credibility of a review post than objective information about product ingredients and benefits. With regard to source expertise, a sponsored review post written by an influencer with higher expertise was perceived as more reliable …

What Predicts Social Casino Game Playing? Interrelations Of Social Casino Gaming, Gambling, And Demographic Factors, Jani Kinnunen, Joe Macey

International Conference on Gambling & Risk Taking

Social casino games (SCG), for example those played on Facebook and on mobile devices, are one of the most profitable genres of free-to-play games. They are also an example of a convergence trend, where the line between gambling and digital gaming is blurring. Digital games integrate gambling elements, such as loot boxes, while new forms of digital, online and hybrid gambling games use similar immersive elements as those which are employed in video games.

The Finnish Player Barometer 2018, a nationally representative dataset (n = 946), included questions about digital gaming, gambling and SCG. It reveals that 5.9% of Finns …

The Right To Human Intervention: Law, Ethics And Artificial Intelligence, Maria Kanellopoulou - Botti, Fereniki Panagopoulou, Maria Nikita, Anastasia Michailaki

Computer Ethics - Philosophical Enquiry (CEPE) Proceedings

The paper analyses the new right of human intervention in use of information technology, automatization processes and advanced algorithms in individual decision-making activities. Art. 22 of the new General Data Protection Regulation (GDPR) provides that the data subject has the right not to be subject to a fully automated decision on matters of legal importance to her interests, hence the data subject has a right to human intervention in this kind of decisions.

2019 Technical Report: A Review Of Age Verification Mechanism For 10 Social Media Apps, Paola Zippo, Liliana Pasquale

Reports

This technical report analyzes the 10 most used apps among children aged 8-12: Snapchat, Instagram, Tiktok, Viber, Skype, Facebook, HouseParty, Discord, Messenger, WhatsApp. For each application we assess whether the terms of use specify a minimum age that is compliant with the GDPR and whether the specified age is the same across all EU countries. We also verify whether each app provides mechanisms to verify the age of the user and how easy is to circumvent the verification mechanisms. The remainder of this report discusses the results of our study providing evidence to support the answers provided for each question.

When Humanity Meets Technology: Contemplating Neil Postman's Critique Of Advertising, Yingwen Wang

Electronic Theses and Dissertations

This project aims to contemplate Postman’s critique of advertising and offer insights to understand Integrated Marketing Communication (IMC) in today’s mediated environment. As an essential component of IMC, the history of advertising demonstrates and documents that the medium of communication has an extensive influence on IMC practices. The concern about how communication media affect human perception, understanding, and behavior, resides within the central claim of the study of media ecology. Thus, this project investigates IMC through the lens of Postman’s media ecology perspectives, and argues that Postman’s prescient ideas provide both hope and constructive insights. Moreover, Postman’s thermostatic perspective, rooted …

Tone-Based Incivility And Content-Based Incivility: A Framework To Examine Online Uncivil Discourse, Sreerupa Sanyal

Electronic Theses & Dissertations

This research study is an attempt to distinguish between two types of incivility; tone-based incivility and content-based incivility. Building upon and extending on the theoretical framework proposed by Muddiman (Muddiman, 2017) on political incivility, this paper is an attempt to construct a two-dimensional framework within which online incivility could be analyzed. 624 comments were quantitatively analyzed from two news stories on the page of the New York Times on Facebook. The study established that tone based uncivil comments and content based uncivil comments could be a two-dimensional framework, within which to examine extant online discourse. It also found that despite …