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Building Resilience For Stronger Communities, Barbara Gainey Jan 2020

Building Resilience For Stronger Communities, Barbara Gainey

International Crisis and Risk Communication Conference

Much of the early research in crisis management and crisis communication centered on the core competencies of crisis response: why do we need to plan for crises; what are the stages of effective crisis planning; what theoretical perspectives are helpful to scholars and practitioners; and what are the steps of an up-to-date crisis plan. Delineation of these core competencies goes on. Among these competencies, the crisis stage meriting the least attention arguably is post-crisis, the critical days and weeks immediately following the formal resolution of the crisis. Research attention has often focused on recovery and learning, positioning the organization for …


Constituting Safety In Hunter’S Education: An Analysis Of Safety Messages In Texas Hunter’S Training Discourse, R. Tyler Spradley Jan 2020

Constituting Safety In Hunter’S Education: An Analysis Of Safety Messages In Texas Hunter’S Training Discourse, R. Tyler Spradley

International Crisis and Risk Communication Conference

Risk communication includes safety messages to reduce the likelihood of hazard and increase the likelihood of reliability. Hunter’s education in the state of Texas uses safety messages to reduce fatal or injurious incidents and to promote a positive image of hunting as a safe, leisure sport. Analysis of Texas’ hunters education training materials and messages related to safety reveals that safety messages construct an image of hunters as practicing safety first, conservationists, ethical, law abiding, and other-oriented. Given Texas safety record, much is to be learned about safety messaging that adopts a positive or ideal image that the trainee identifies.


The Role Of Organizational Culture For Creating Understanding And Trust Through Internal Crisis Communication, Albena Björck, Petra Barthelmess Jan 2020

The Role Of Organizational Culture For Creating Understanding And Trust Through Internal Crisis Communication, Albena Björck, Petra Barthelmess

International Crisis and Risk Communication Conference

Understanding and trust are major goals of the internal communication in general. In a crisis situation with its inherent uncertainty and lack of time their importance is elevated to a new level. The crisis communication theory lacks a cultural contextualization and a long-standing tradition for including the influence of organizational culture. The purpose of this study is to enhance the understanding of corporate culture as a key factor for internal crisis communication and its effectiveness. It investigates how the visible and less visible levels of culture manifest themselves in the internal crisis communication practice and identifies organizational culture patterns that …


2020 Icrcc Proceedings Table Of Contents, Conference Organizers Jan 2020

2020 Icrcc Proceedings Table Of Contents, Conference Organizers

International Crisis and Risk Communication Conference

These proceedings are a representative sample of the presentations given by professional practitioners and academic scholars at the 2020 International Crisis and Risk Communication Conference (ICRCC) held March 9-11, 2020. The ICRCC is an annual event that takes place the second week in March in beautiful sunny Orlando, Florida. The conference hosts are faculty and staff from the Nicholson School of Communication and Media. The goal of the ICRCC is to bring together prominent professional practitioners and academic scholars that work directly with crisis and risk communication on a daily basis. We define crisis and risk broadly to include, for …


Using The Idea Model To Analyze Messages Used In Hepatitis B Vaccination In Uganda, Ann Mugunga, Angella Napakol Jan 2020

Using The Idea Model To Analyze Messages Used In Hepatitis B Vaccination In Uganda, Ann Mugunga, Angella Napakol

International Crisis and Risk Communication Conference

This research analyzed the messages that both the Government of Uganda and the National organization of persons living with Hepatitis B use to communicate to at-risk populations in order to enable them take up the vaccination against Hepatitis B. Content analysis was carried out on two electronic fliers circulated from the ministry of health’s program in charge of Hepatitis control and treatment, and one hard copy flier from the National organization of persons living with Hepatitis B. The study assessed how the publications made use of the IDEA concepts of internalization, distribution, explanation and action in getting the audience to …


Turning Mismanaged Crisis Into Opportunity: Developing A Municipal Emergency Communication Plan For Puerto Rico, Mariely Valentin-Llopis Jan 2020

Turning Mismanaged Crisis Into Opportunity: Developing A Municipal Emergency Communication Plan For Puerto Rico, Mariely Valentin-Llopis

International Crisis and Risk Communication Conference

Three years after Hurricane Maria, rural municipalities of Puerto Rico find themselves as vulnerable as before the category 4 storm dwindled the Island’s resources. The town of Aguas Buenas is among the rural municipalities struggling to prepare for the next natural disaster. This pilot study provides a plan for activating the community with the purpose of forming the first community emergency management team (CEMT) in coordination with local officials. Through in-depth interviews with the people living in Aguas Buenas, the study presents a situation analysis followed by recommendations on how to train the community leaders and turn the crisis into …


Simulating Medical Isolation: Communicatively Managing Patient And Medical Team Safety, Elizabeth L. Spradley, R. Tyler Spradley Jan 2020

Simulating Medical Isolation: Communicatively Managing Patient And Medical Team Safety, Elizabeth L. Spradley, R. Tyler Spradley

International Crisis and Risk Communication Conference

Reducing hospital acquired or associated infections (HAIs) is a national public health priority. HAIs pose risks to patients, visitors, and medical personnel. To better understand how to communicatively manage safety in medical isolation, data was collected with nursing students simulating medical isolation in a high-fidelity simulation with a medical mannequin with C. difficile. Observations of nursing students and faculty revealed four distinct communication practices: social support, patient education, humor, and storytelling. Conclusions include recommendations to intentionally design these communication practices into high-fidelity medial isolation simulations and scale up these communication practices in routines of safety.


Is All Publicity Good Publicity? Ask Peloton, Rodney Andrew Carveth Jan 2020

Is All Publicity Good Publicity? Ask Peloton, Rodney Andrew Carveth

International Crisis and Risk Communication Conference

Controversial ad campaigns from companies such as Nike have suggested that “any publicity is good publicity.” This case study of a controversial 2019 advertising campaign by Peloton, where one its ad not only was critically panned, but resulted in Peloton losing nearly $1 billion in market value. The case shows that not only was Peloton tone deaf about the message the company is putting out there, it defended itself by insulting its consumer base.


The Role Of Risk Tolerance In Publics’ Health Risk Perception And Responses, Hyoyeun Jun, Yen-I Lee Jan 2019

The Role Of Risk Tolerance In Publics’ Health Risk Perception And Responses, Hyoyeun Jun, Yen-I Lee

International Crisis and Risk Communication Conference

To better understand how uncertainty influences publics’ risk perception and responses, this study introduced risk tolerance as a new concept to public relations literature and then investigated how publics react to health risks with different temporal distances: climate change and foodborne illness. Through an online survey, this study found out that uncertainty, induced by risk temporal distance, leads to varied risk tolerance, which subsequently influences where and how people seek and share risk information.


Priming The Pump: Does Providing Information Before A Crisis Communications Simulation Provide A Better Learning Experience?, Matt Tidwell Jan 2019

Priming The Pump: Does Providing Information Before A Crisis Communications Simulation Provide A Better Learning Experience?, Matt Tidwell

International Crisis and Risk Communication Conference

Many crisis communications educators use simulations as a means for students to test their learning in a controlled environment meant to simulate a real-life crisis using an (often hypothetical) organization. This project explores whether providing background and historical information about the organization days or weeks in advance of the simulation can enhance learning. Survey results of students exposed to this method as well as a traditional scenario approach (where all information is provided at once) showed that students preferred the advanced exposure method. The learning experience was judged to be superior overall. In addition, the recognition of understanding risks as …


Understanding Flu Vaccination Acceptance Among U.S. Adults: The Health Belief Model And Media Sources, Tong Xie, Connor Grady, Michael Cacciatore, Glen Nowak Jan 2019

Understanding Flu Vaccination Acceptance Among U.S. Adults: The Health Belief Model And Media Sources, Tong Xie, Connor Grady, Michael Cacciatore, Glen Nowak

International Crisis and Risk Communication Conference

Based on previous studies about the Health Belief Model (HBM) and the reinforcing relationship between media selectivity or preference and individual’s behavior, this study used a national representative adult sample to assess flu vaccination as the result of an appraisal of relevant health beliefs, trust towards the authoritative entities (e.g. CDC & FDA) and vaccine-related media information, in addition to one’s existing behavior pattern. Results showed that not-vaccinated individuals differ significantly in their vaccine-related health believes and the trust towards the authoritative information sources. This group acquired less recommendation from health care providers and more negative sentiments about flu vaccine …


Secondary Crisis Communication. A Question Of Actual Or Perceived Credibility?, Bengt Johansson Jan 2019

Secondary Crisis Communication. A Question Of Actual Or Perceived Credibility?, Bengt Johansson

International Crisis and Risk Communication Conference

An important aspect of crisis communication is secondary crisis communication, which focuses on how people communicate during a crisis. This study seeks to explore the mechanism of credibility in secondary crisis communication. Respondents in a large-scale experiment (N=2382) were exposed to a fictional news story about a terrorist attack and asked to what degree they would share the news story on social media. The design made it possible to test if the sharing of news stories was determined by its actual credibility (through the use of semiotic disclaimers in the news story), or by perceived credibility (the perceived credibility of …


Trauma Narratives In The Impossible, Chad Collins, Lakelyn Taylor, Kelly Merrill Jr Jan 2019

Trauma Narratives In The Impossible, Chad Collins, Lakelyn Taylor, Kelly Merrill Jr

International Crisis and Risk Communication Conference

No abstract provided.


“You Are Here”: Assessing The Inclusion Of Maps In A Campus Emergency Alert System, Lauren Cain Jan 2019

“You Are Here”: Assessing The Inclusion Of Maps In A Campus Emergency Alert System, Lauren Cain

International Crisis and Risk Communication Conference

No abstract provided.


Don't Force Germans To Smile: Crisis Communications Lessons From Walmart's Failed Expansion Into Europe, Jasper Fessmann, Anja Fessmann Jan 2019

Don't Force Germans To Smile: Crisis Communications Lessons From Walmart's Failed Expansion Into Europe, Jasper Fessmann, Anja Fessmann

International Crisis and Risk Communication Conference

No abstract provided.


Reputation Management Of Companies During Crises - A Case Study Of The Saudi Electricity Company, Ennas Alkedmn, Petya Eckler Jan 2019

Reputation Management Of Companies During Crises - A Case Study Of The Saudi Electricity Company, Ennas Alkedmn, Petya Eckler

International Crisis and Risk Communication Conference

No abstract provided.


The Bergdahl Burden: Analyzing The Communication Of The U.S. Military As A High Reliability Organization, Lakelyn Taylor, Ryan Goke Jan 2019

The Bergdahl Burden: Analyzing The Communication Of The U.S. Military As A High Reliability Organization, Lakelyn Taylor, Ryan Goke

International Crisis and Risk Communication Conference

No abstract provided.


A Pedagogical Reflection On Challenges Of Teaching Crisis Communication, Cory Young Jan 2019

A Pedagogical Reflection On Challenges Of Teaching Crisis Communication, Cory Young

International Crisis and Risk Communication Conference

No abstract provided.


The Idea Model As A Basis For Instructional Risk Message Design In Pesponse To The 2013 Pedv Outbreak, Maxwell Kuchenreuther Jan 2019

The Idea Model As A Basis For Instructional Risk Message Design In Pesponse To The 2013 Pedv Outbreak, Maxwell Kuchenreuther

International Crisis and Risk Communication Conference

No abstract provided.


This Isn't The Glue Factory: Tesco's Horse Meat Scandal - An Application Of Benoit's (1997) Image Repair Theory, Aaron Scott, Edward Meeker, Nikki Fung, Sofia Salazar Jan 2019

This Isn't The Glue Factory: Tesco's Horse Meat Scandal - An Application Of Benoit's (1997) Image Repair Theory, Aaron Scott, Edward Meeker, Nikki Fung, Sofia Salazar

International Crisis and Risk Communication Conference

No abstract provided.


Never Gonna Let You Drown: Seaworld Orlando's Post-Crises Organizational Redefinition Through Collaboration, America L. Edwards Jan 2019

Never Gonna Let You Drown: Seaworld Orlando's Post-Crises Organizational Redefinition Through Collaboration, America L. Edwards

International Crisis and Risk Communication Conference

No abstract provided.


The Game Of Risk: What's The Problem And How To Manage It, Gregg Feistman Jan 2019

The Game Of Risk: What's The Problem And How To Manage It, Gregg Feistman

International Crisis and Risk Communication Conference

No abstract provided.


Ford Motor Company & The Economic Crisis Of 2008, Tracy Gulliford Jan 2019

Ford Motor Company & The Economic Crisis Of 2008, Tracy Gulliford

International Crisis and Risk Communication Conference

No abstract provided.


Crisis Information Vetting In Social-Mediated Crisis And Risk Communication: A Conceptual Framework, Xuerong Lu, Yan Jin, Lashonda Eaddy, Lucinda Austin, Brooke F. Liu, Toni Van Der Meer Jan 2019

Crisis Information Vetting In Social-Mediated Crisis And Risk Communication: A Conceptual Framework, Xuerong Lu, Yan Jin, Lashonda Eaddy, Lucinda Austin, Brooke F. Liu, Toni Van Der Meer

International Crisis and Risk Communication Conference

No abstract provided.


Mitigating Re-Victimization Through Trauma-Informed Crisis, Risk, And Emergency Communication, Jamie L. Russell Jan 2019

Mitigating Re-Victimization Through Trauma-Informed Crisis, Risk, And Emergency Communication, Jamie L. Russell

International Crisis and Risk Communication Conference

No abstract provided.


2019 Icrcc Proceedings Table Of Contents, Conference Organizers Jan 2019

2019 Icrcc Proceedings Table Of Contents, Conference Organizers

International Crisis and Risk Communication Conference

These proceedings are a representative sample of the presentations given by professional practitioners and academic scholars at the 2019 International Crisis and Risk Communication Conference (ICRCC) held March 11-13, 2019. The ICRCC is an annual event that takes place the second week in March in beautiful sunny Orlando, Florida. The conference hosts are faculty and staff from the Nicholson School of Communication. The goal of the ICRCC is to bring together prominent professional practitioners and academic scholars that work directly with crisis and risk communication on a daily basis. We define crisis and risk broadly to include, for example, natural …


The 2018 Muslim Pilgrimage To Mecca: Application Of Grunig’S Theory Of Excellence Two-Way Communication Efforts To Avoid A Crisis, Saud A. Alsulaiman, Terry L. Rentner Jan 2019

The 2018 Muslim Pilgrimage To Mecca: Application Of Grunig’S Theory Of Excellence Two-Way Communication Efforts To Avoid A Crisis, Saud A. Alsulaiman, Terry L. Rentner

International Crisis and Risk Communication Conference

Every year, millions of Muslims converge in the Kingdom of Saudi Arabia (KSA) to perform the Hajj pilgrimage. So how does a government prepare for a potential crisis when hosting an event of this magnitude? A content analysis guided this study on crisis communication strategies taken by the Saudi government before, during, and after Hajj 2018 and how Saudi Arabia utilized the media to deliver proactive messages to ensure a successful Hajj season. The study found that the government created and built a positive image in the media through the use of effective management, preemptive messages, and multiple communication channels.


Deaf Mis-Interpretation During Hurricane Irma: A Case Study And Evaluation, Sherilyn D. Burris Jan 2019

Deaf Mis-Interpretation During Hurricane Irma: A Case Study And Evaluation, Sherilyn D. Burris

International Crisis and Risk Communication Conference

In 2017, Manatee County Government (Florida, USA) used an untrained sign language interpreter during a media briefing on Hurricane Irma evacuation orders. The individual signed incorrectly, resulting in confusion for the community and embarrassment for the organization. This case study presents the background of accessible information in crisis management -- why and how disaster preparedness information is interpreted for the deaf community; provides the event's consequences, as well as local and global implications; and discusses ways to incorporate deaf and hard-of-hearing stakeholders and groups into existing structures and programs.


What Influences Our Decision To Vaccinate? The Social Amplification Of Risk Framework And Vaccination, Laura B. Carper Jan 2019

What Influences Our Decision To Vaccinate? The Social Amplification Of Risk Framework And Vaccination, Laura B. Carper

International Crisis and Risk Communication Conference

The current study applies the social amplification risk framework to the anti-vaccination movement, specifically to the social factors that influence the likelihood to vaccinate. A total of 264 participants were recruited using Amazon’s Mechanical Turk engine and students from a large southern university. Participants responded to questions about their personal, friend, and family experiences with vaccines, their discussion about vaccines, and trust in vaccine literature (CDC, Facebook, family, etc.). Lastly, participants responded to a modified Duke’s social support scale. Results indicated that the likelihood to vaccinate is impacted by several social factors and that those factors can be amplified based …


Health Risk Tolerance As A Key Determinant Of (Un)Willingness To Behavior Change: Conceptualization And Scale Development, Hyoyeun Jun, Yan Jin Jan 2019

Health Risk Tolerance As A Key Determinant Of (Un)Willingness To Behavior Change: Conceptualization And Scale Development, Hyoyeun Jun, Yan Jin

International Crisis and Risk Communication Conference

After the study of testing determinants of risk tolerance affecting information sharing, this study was conducted as a second step to actually develop the scale for risk tolerance. Firstly, this study followed qualitative steps, such as in-depth interview and focus group, to capture how public describes the situation when they are tolerating the risk, when they knew what the recommended behavior is to relieve the risk. Secondly, this study collected 1000 U.S. public sample for the survey questionnaire that are the items generated from the qualitative steps.