Other Communication Commons^™

The Game Of Risk: What's The Problem And How To Manage It, Gregg Feistman

International Crisis and Risk Communication Conference

No abstract provided.

Ford Motor Company & The Economic Crisis Of 2008, Tracy Gulliford

International Crisis and Risk Communication Conference

No abstract provided.

Crisis Information Vetting In Social-Mediated Crisis And Risk Communication: A Conceptual Framework, Xuerong Lu, Yan Jin, Lashonda Eaddy, Lucinda Austin, Brooke F. Liu, Toni Van Der Meer

International Crisis and Risk Communication Conference

No abstract provided.

Mitigating Re-Victimization Through Trauma-Informed Crisis, Risk, And Emergency Communication, Jamie L. Russell

International Crisis and Risk Communication Conference

No abstract provided.

2019 Icrcc Proceedings Table Of Contents, Conference Organizers

International Crisis and Risk Communication Conference

These proceedings are a representative sample of the presentations given by professional practitioners and academic scholars at the 2019 International Crisis and Risk Communication Conference (ICRCC) held March 11-13, 2019. The ICRCC is an annual event that takes place the second week in March in beautiful sunny Orlando, Florida. The conference hosts are faculty and staff from the Nicholson School of Communication. The goal of the ICRCC is to bring together prominent professional practitioners and academic scholars that work directly with crisis and risk communication on a daily basis. We define crisis and risk broadly to include, for example, natural …

The 2018 Muslim Pilgrimage To Mecca: Application Of Grunig’S Theory Of Excellence Two-Way Communication Efforts To Avoid A Crisis, Saud A. Alsulaiman, Terry L. Rentner

International Crisis and Risk Communication Conference

Every year, millions of Muslims converge in the Kingdom of Saudi Arabia (KSA) to perform the Hajj pilgrimage. So how does a government prepare for a potential crisis when hosting an event of this magnitude? A content analysis guided this study on crisis communication strategies taken by the Saudi government before, during, and after Hajj 2018 and how Saudi Arabia utilized the media to deliver proactive messages to ensure a successful Hajj season. The study found that the government created and built a positive image in the media through the use of effective management, preemptive messages, and multiple communication channels.

Deaf Mis-Interpretation During Hurricane Irma: A Case Study And Evaluation, Sherilyn D. Burris

International Crisis and Risk Communication Conference

In 2017, Manatee County Government (Florida, USA) used an untrained sign language interpreter during a media briefing on Hurricane Irma evacuation orders. The individual signed incorrectly, resulting in confusion for the community and embarrassment for the organization. This case study presents the background of accessible information in crisis management -- why and how disaster preparedness information is interpreted for the deaf community; provides the event's consequences, as well as local and global implications; and discusses ways to incorporate deaf and hard-of-hearing stakeholders and groups into existing structures and programs.

What Influences Our Decision To Vaccinate? The Social Amplification Of Risk Framework And Vaccination, Laura B. Carper

International Crisis and Risk Communication Conference

The current study applies the social amplification risk framework to the anti-vaccination movement, specifically to the social factors that influence the likelihood to vaccinate. A total of 264 participants were recruited using Amazon’s Mechanical Turk engine and students from a large southern university. Participants responded to questions about their personal, friend, and family experiences with vaccines, their discussion about vaccines, and trust in vaccine literature (CDC, Facebook, family, etc.). Lastly, participants responded to a modified Duke’s social support scale. Results indicated that the likelihood to vaccinate is impacted by several social factors and that those factors can be amplified based …

Health Risk Tolerance As A Key Determinant Of (Un)Willingness To Behavior Change: Conceptualization And Scale Development, Hyoyeun Jun, Yan Jin

International Crisis and Risk Communication Conference

After the study of testing determinants of risk tolerance affecting information sharing, this study was conducted as a second step to actually develop the scale for risk tolerance. Firstly, this study followed qualitative steps, such as in-depth interview and focus group, to capture how public describes the situation when they are tolerating the risk, when they knew what the recommended behavior is to relieve the risk. Secondly, this study collected 1000 U.S. public sample for the survey questionnaire that are the items generated from the qualitative steps.

Do Not Bank On Us! Taking Stock Of Transparency And Accountability During Crises In Uganda: The Case Of Crane Bank Collapse, Angella Napakol, Ann Mugunga

International Crisis and Risk Communication Conference

This study examined transparency and accountability as bridges to the interpretative and sense making capabilities of the public following the collapse of Crane Bank, Uganda. Content and critical discourse analysis methods were used to: investigate the nature of communication, the information shared; review honesty and responsibility in communication, and also analyze how accountability and transparency are constructed during crisis situations in the South. Assessment of 120 newspaper articles showed that both Crane Bank and Bank of Uganda mainly left it to the media to create and give meaning to stakeholders. Initial communication from both institutions was delayed and subsequent communication …

Tumbling Into A Crisis: Use Of Corporate Apologia After Usa Gymnastics Falls Off The Balance Beam, Terry L. Rentner, Cory Young

International Crisis and Risk Communication Conference

In an open letter to U.S. gymnasts on Nov. 5, 2018, United States Olympic Committee (USOC) CEO Sarah Hirshland told its more than 150,000 members “You deserve better” as it launched the Nuclear Clause that would revoke USA Gymnastics (USAG) as a governing body for the sport at the Olympic level [1]. This announcement comes in the wake of USAG’s ongoing crisis that includes a failure to protect athletes from team doctor Larry Nassar, imprisoned for sexually abusing more than 350 female gymnasts; investigations tied to Michigan State University; and the turnover of several USAG CEO’s in just two years. …

The Influence Of Radical Environmentalists On Reputation And Communication Practices Of Advocacy/Collaborative Nonprofits, Maria Zhigalina

International Crisis and Risk Communication Conference

The article focuses on features, activities and communication practices of environmental nonprofits / groups to demonstrate the importance of studying how negative reputation of the environmental sub-sector created by radical environmentalists can influence advocacy / collaborative environmental nonprofits. First, it reviews some relevant literature related to environmental organizations / groups and their external communication. Additionally, it provides some examples of radical environmentalism that have been recently discussed in the news. Finally, it describes directions for future research. It is important to understand the influence of the actions of radical environmentalists on advocacy / collaborative nonprofit organizations because it might impact …

Social Listening During Crises: A Practitioner Guide For Crisis Communication On Social Media, Cory Young, Hunter Simmons, Margaret Stewart

International Crisis and Risk Communication Conference

Stewart & Wilson (2016) created the STREMII model (pronounced STREAM-ee) as a means to assist institutions and organizations with social media crisis communication using a six-stage cyclical process, including: (1) social listening, (2) targeting audience(s), (3) engaging & responding, (4) monitoring and evaluating, (5) interacting, and (6) implementing changes [1] . Stewart & Young (2017) revisited the model, refining the stages to highlight the need for ongoing social listening and responsive engagement across all levels of crisis [2]. At present, the model is theoretical and applied only within a pedagogical context. In order for the STREMII model to be useful …

Editor's Note, Janie Harden Fritz

Journal of the Association for Communication Administration

This is the Editor’s Note to Volume 38, Issue 1 of the Journal of the Association for Communication Administration.

New Jersey Communication Association’S Adjunct/Contingent Faculty Certification Program: What Makes A Communication Classroom?, Christopher Lynch, Anita Foeman, Theresa Nance

Journal of the Association for Communication Administration

The New Jersey Communication Association’s Adjunct/ Contingent Faculty Certification program provides a place of reflection for potential adjunct or contingent faculty and prepares them for teaching in a communication classroom. New Jersey state law requires an oral communication course for every college student. Disciplinary departments who may not have a direct connection with the field of communication often sponsor and teach these classes. Recruiting potential candidates to teach a communication class raises challenges for administrators and department chairs especially when many sections of the course are needed. The perception of non-communication administrators is sometimes that anyone can teach this core …

Complete Issue, Volume 38, Issue 1

Journal of the Association for Communication Administration

This is the complete issue for Volume 38, Issue 1 of the Journal of the Association for Communication Administration.

Jmc Deans Of Color Lead With A Purpose: A Qualitative Study, Keonte C. Coleman, Laura M. Gonzalez

Journal of the Association for Communication Administration

This qualitative study contextualized the leadership experiences of journalism and mass communication (JMC) deans who self-identified as persons of color. While anonymously participating in a virtual focus group, these deans expressed bringing a higher purpose to leading their programs. This study aims to elucidate the benefits of increasing the diversity of JMC leadership and illuminate the need to improve the working environment for current and future JMC leaders of color.

Complete Issue, Volume 38, Issue 2

Journal of the Association for Communication Administration

This is the complete issue for Volume 38, Issue 2 of the Journal of the Association for Communication Administration.

What’S Next In Communications? Panel Discussion, Wendy S. Perez, Jessica Green, Rachel Schaefer

Media Literacy: How the Era of Fake News Affects Public Service

Moderator: Staci M. Zavattaro, Ph.D

Panel Participants:

• Tom Hope, Assistant VP for Communications and Marketing, UCF
• Jamie Floer, Public Relations/Outreach Specialist, Orange County Utilities Dept
• Brian Schulte, Marketing Manager, Edyth Bush Institute for Philanthropy & Nonprofit Leadership

Abstract:

As society has evolved, so have preferred communications, people today prefer to send a text message versus making a call or talking in person. Everywhere we go technology has a great impact on today’s society. These technological advances have affected everything we do, including how we read, interpret, and disseminate information. More than ever, media literacy has become an important part of …

Discourse Networks Of Emergency Response Communication: A Case Study Of Civilian Deliberation On The Reddit Platform, Cody Blake Wilson, Megan Kendall

International Crisis and Risk Communication Conference

Using discourse and network analysis, this research explores a reddit thread concerning an emergency situation in the U.S.V.I. after a 2017 hurricane. In particular, research seeks to gain greater understanding of deliberation and problem-solving behaviour of a crowdsourced, citizen group in response to a disaster. Findings support the use of network analysis and measures of centrality to isolate particularly important actors and contributions in a network. Furthermore, findings also depict seven archetypical roles played by users in the discourse. Further research is needed to understand how the tier structure of the reddit platform influences network structure and behaviour and normalize …

The Influence Of Family Communication Styles On Campus Experience In College-Aged Children, Madison Kjosa

Honors Undergraduate Theses

As an environment, the modern university setting is diverse and subject students to numerous challenges and opportunities that prepare them to enter careers, build families, and grow as an individual. Yet what a student experiences in college differs greatly and is shaped by internal and external factors in their environment, including campus participation, college self-efficacy, depression and stress. Prior research indicates the impact of family on how a student expresses each of these variables (Schmidtgall, King, Zarski & Cooper, 2000; Bradbury & Mather, 2009; Hannum & Dvorak, 2004; Kenny & Donaldson, 1991; Lopez et al, 2001; Shaver & Mikulincer, 2006). …

Mutual Gaze Among Strangers, Allie Vaknin

Honors Undergraduate Theses

The purpose of this study was to investigate the reactions people experienced when engaged in extended eye contact with a stranger. Artist Marina Abramović and an organization entitled The Liberators International have demonstrated a spectrum of reactions, many emotionally-charged, that have occurred from the opportunity to sit across from and gaze into the eyes of a stranger. Current research on eye contact has been predominantly quantitative, with no available research that qualitatively investigates the scenario in focus. The design of this study involved interviewing 35 people who participated in "The World’s Biggest Eye Contact Experiment," where individuals paired with a …

Complete Issue, Volume 37, Issue 1

Journal of the Association for Communication Administration

This is the complete issue for Volume 37, Issue 1 of the Journal of the Association for Communication Administration.

Fostering Organizational Integrity Through Departmental Program Reviews, James T. Petre, David S. Heineman, Angela G. La Valley

Journal of the Association for Communication Administration

Conducting a departmental program review can be a stressful and arduous process. At the same time, the final report can provide valuable insights. The challenges and benefits of program reviews have been well noted by scholars. We seek to add to this conversation by arguing that program reviews can prove beneficial by fostering and maintaining organizational integrity. In our essay, we review relevant literature on program reviews, provide an explanation of organizational integrity, present a narrative of our program review process, and explain how this process fostered organizational integrity.

“Field” Research: Letting Corporate Communication Professionals’ Stories Inform Curriculum Development, Mary Stairs Vaughn, Jimmy Davis, Jeremy Fyke, Nathan Webb

Journal of the Association for Communication Administration

We interviewed 25 corporate communication professionals to learn the competencies they see as necessary for entering and succeeding in their field. We then used what we learned to inform course-level and program-level changes to our corporate communication major. Our results detail: (1) the range of tactical, strategic, and dispositional competencies the interviewees identified as necessary for a career in corporate communication, (2) three categories of strategies for transitioning into the field, and (3) the subsequent curricular and course-level changes that resulted from our interviews. Our study concludes that students need broad training for a wide-ranging and rapidly-changing field, and they …

Editor's Note, Janie M. H. Fritz

Journal of the Association for Communication Administration

This is the Editor’s Note to Volume 37, Issue 1 of the Journal of the Association for Communication Administration.

Building Bridges On Local Soil: Locality And Community-Engaged Research And Pedagogy, Craig T. Maier

Journal of the Association for Communication Administration

Over a decade ago, Oster-Aaland, Sellnow, Nelson, and Pearson (2004), following up an earlier survey published in JACA (Sellnow and Oster, 1999), found that communityengaged research and pedagogy had become an established part of the communication curriculum. As a special issue of Peer Review has suggested (Carey, 2017), interest in service learning has only grown, and the increasing emphasis on civic engagement and community development has clear implications for the communication discipline. Courses and projects that address pressing or emerging social problems not only raise students’ ethical awareness but also allow students to build research and professional skills that build …

Building Bridges Between Communication Studies And Community: A Praxis-Approach, Jill K. Burk

Journal of the Association for Communication Administration

In an effort to demonstrate the field’s usefulness and essentiality to our world, communication studies’ praxis orientation needs to be clearly pursued and publicized. Implementing service-learning into the communication studies classroom could achieve this goal. Through extending the scholarship of Britt (2012) and Pollack (1999), this article proposes that communication educators ground and articulate their service-learning pedagogy from three different paradigmatic lenses; the experiential paradigm, the social change paradigm, and the citizenship paradigm. Moreover, communication administrators ought to understand the different paradigmatic foundations, which drive service-learning enactment, in an effort to not privilege one perspective over another. The service-learning literature …

Accepting The Challenge: A Case Study In Pedagogical Inquiry, Sarah C. Worley

Journal of the Association for Communication Administration

Higher education has been criticized for not fulfilling its democratic purpose—that is, to prepare students for citizenship, not just careers. Longo and Gibson (2016) argue that “as access to higher education has increased, many colleges and universities ironically have become more detached from their public missions,” leading to the increasing separation between learning and social purpose (p. 61). Many schools and departments have already begun the hard work of reevaluation and critical reflection in response to such criticism and are helping to reinvent American higher education (Hartley & Hollander, 2005). Three such examples are communication programs featured as case studies …

University High Impact Practices: Bridges That Support The Path To Student’S Professional Identity, Naomi Bell O’Neil

Journal of the Association for Communication Administration

Success for universities is often measured by student graduation rates and career placement. Most graduates are at a developmental stage of achieving their psychosocial identity where they have a sense of self and their own will, but Erikson (1968) purported that identity continues to evolve through post-adolescent years—“beyond identity” (p. 135). This essay proposes that graduates’ development of professional identities is instrumental for successful careers in the marketplace. University high-impact practices contributes to the evolution of professional identity and cultivates students’ connection with marketplace professionals. Communication and behavior play concurrent roles in the development of many facets of identity, which …