Organizational Communication Commons^™

Playing The Game: Exploring Dialectical Tensions And Co-Cultural Communication Strategies Of Black Males In Predominantly White Organizational Structures, Mark C. Hopson

Masters Theses

As non-dominant group members enter and attempt to succeed within the United States' organizational structures, there continues to be a need for scholarly examination concerning how their communication is impacted by culture and power. This thesis focuses specifically on how discourse is influenced by these factors. It is an exploration of the dialectical tensions that beset the communication of African American males whose interactive success or failure in academic and professional organizations is often associated with the historical differences of culture and power. A review of existing literature addresses the communication dilemmas and co-cultural strategies that "outsiders within" (Collins, 1986), …

A Small Flaw Translates Into Many Miscalculations: A Narrative Criticism Of The Intel Pentium Chip Crisis, Christine H. Hoek

Masters Theses

This study uses the Intel Pentium chip crisis of 1994 to gain an understanding of how technology issues are socially constructed in contemporary American public discourse. Two primary and competing narratives were discovered. First, Intel's narrative minimized the problem and argued that chip flaws are commonplace and the company would replace the chips for anyone who could "prove" the need for a replacement. The consumer' s narrative, conversely, was one in which customers asserted that Intel's policy was paternalistic and instead demanded the replacement of their chips. The narratives were analyzed as the crisis moved through five primary events, with …

Earning The Right: Exploring The Communication Strategies Of European Americans In Interracial Relationships, Angela L. Putman

Masters Theses

In a societal context, European Americans are the dominant majority group. However, when European Americans are involved in interracial relationships, they may often find themselves in the minority (numerically speaking) when they interact with their partner's friends and/or family members. This research explores lived experiences of European Americans involved in interracial relationships with African Americans. Specifically, the general question addressed was, "What communication strategies and behaviors do European Americans exhibit when they communicate with their African American partner's friends and/or family members?" The acculturation process and Communication Accommodation Theory were explored in order to provide initial insight into this relatively …

Connecting People: An Exploration Of Building An Intranet Through Autoethnography, Christopher J. Martinez

Masters Theses

This study examines the development and failure of an Intranet at a small company in Southern Illinois. Using autoethnographic methods, I analyzed the events surrounding the development and rejection of the Intranet by the organization's president. Using Burke's concepts of identification and mystery, I analyzed the relationship between the failure of the Intranet and the president's reasoning for not supporting its development. Throughout this study I evaluate the lntranet's development, the impact of other's involvement, as well as the impact that the design of the layout could have on communication at the Company. I find that the failure to develop …

Diversity In The 21st Century: Perceptions Of Minority Professionals In Organizations, Nancy Greer-Williams

Masters Theses

We end this century at a unique moment for the United States, when our power and prosperity are greater than at any time in our history. However, there is one area where U.S. leadership is blighted: effective racial diversity in the workplace. In other words, the law mandates that organizations have a diverse workforce, but if the racial history is any indication, there will be resistance to this order, especially by the group in power: white males. This thesis takes a phenomenological approach and explores the traditional styles that organizations use to approach diversity, as well as the barriers minorities …

Crisis Communication And Organizational Image: A Study Of The Nasa Challenger And Exxon Valdez, Amy O'Connor

Masters Theses

This study examines the communication activities of two crises: the NASA Challenger and Exxon Valdez and investigates the effect of accommodative and defensive statements attributable to each crisis on organizational image. The survey design queried respondents about organization image with questions about trustworthiness, responsibility and willingness for future involvement with the organization, based on statements provided. Results indicated that when organizations issue accommodative statements during a crisis, participants rated overall organizational image more positively than when defensive statements were given. Research findings are discussed based on the symbolic approach to crisis communication and the investor response theory. The implications for …

An Analysis Of Employee Print Media Content, Michelle M. Accardi

Masters Theses

This content analysis studies an area that has had limited research: university print media. University print media helps maintain communication between management and employees. Past research links three communication categories together: organizing, relationship and change. Organizing is found to be the dominant content category in business newsletters, according to past research.

The uses and gratifications theory, exchange theory and structural-functional theory all play an integral part in the communication process. Continuous two-way comunication between management and each public can lead to a successful organization. Internal communication, wants vs. needs, and finding common ground are additional variables that determine the effect …

Listening Training In An Organization, Susan E. Maclean

Masters Theses

Listening training and development in organizations is becoming increasingly popular. Much literature has examined different aspects of listening and the training in this area used by organizations. The purpose of this thesis is to examine several areas concerning listening training in an organization.

A random sample of faculty at a medium sized midwestern university were utilized as the participants for this study. A fifty five percent usable return rate provided the data base. A self generated questionnaire was the instrument used. This questionnaire focused on listening skills and the training of these skills in a particular educational organization.

The research …

Communication, The Missing Ingredient, Rex W. Eddy

Masters Theses

This writer feels that communication is a very significant aspect of the educational process. Upon assuming the principalship at Winchester High School, action was undertaken to aid the development of good lines of communication between the administration, faculty, student body and community. Basically, four distinct steps were pursued in an attempt to develop and improve upon the communication system at Winchester High School.

The first step concerned itself with the development of a comprehensive new "Student Handbook." It was immediately obvious to this writer that the rules and regulations for the daily operation of Winchester High School needed to be …

An Analysis Of The Casey School District's School-Community Relations Program, Juanita E. Worden Fribley

Masters Theses

Communication with the public is an essential facet of any school-community relations program. This study examines both external and internal communication methods. Before a school district can have a purposeful school-community relations program, the internal communication of the school personnel needs to be working effectively.

The survey used for this field experience was developed by the writer to determine the effectiveness of the Casey School District's school-community relations program. This telephone survey consists of eleven questions concerning an awareness of school news. One hundred people were randomly called and asked to respond to the survey.

The Casey School District utilizes …

Planning To Improve The Public Relations Program In The Mattoon Community Unit School District #2, Mattoon, Illinois, Howard Price Powell Jr.

Masters Theses

The purpose of the field experience was to improve the public relations program in the Mattoon Community Unit School District #2, Mattoon, Illinois. Since no one had been specifically assigned the responsibility for co-ordination of public relations, it was decided that a public relations committee would be established under the direction of the assistant superintendent of schools. I was in charge of the committee and was directed to report to the assistant superintendent of schools.

Since the Illinois Education Association had already set up a series of training sessions for Region 34, it was decided to take advantage of these …

An Internal Public Relations Plan For Neoga Community Unit #3'S Title 1 Project, Marilyn Gilmer Rennels

Masters Theses

No abstract provided by author.

A Communication Channel: Its Existence And Its Use, Michael Lee Klipp

Masters Theses

No abstract provided.

A Comparison Of Communication Climate And Sponsored, Formal Media Between A Small University And A Large University, Patricia S. Karnes

Masters Theses

No abstract provided.

A Comparison Of Communication Climate And Sponsored, Formal Media Between A Large University And A Small University, Mark A. Howell

Masters Theses

No abstract provided.

The Status Of Upward Communication In Area Industry, John Clinton Schweitzer

Masters Theses

No abstract provided.