Interpersonal and Small Group Communication Commons^™

The Relationship Between Accounting Processes And Interpersonal Trust Within Organizations, Jace B. Garrett

2015

Trust is an increasingly critical determinant of organizational success. This dissertation consists of three studies investigating the relationship between firms’ accounting processes and interpersonal trust. Using survey data from Great Place to Work® Institute, the first study investigates the association between trust (i.e., employees’ trust in management) and three aspects of financial reporting: accruals quality, misstatements, and internal control quality. Results suggest that trust is associated with better financial reporting quality. However, these effects are not uniform across companies. Consistent with trust improving financial reporting quality through improved information production and information sharing, results suggest that trust is significantly associated …

What Makes A Good Ted Talk?, Jack R. Grodahl

CMC Senior Theses

Have you ever listened to a speech, seriously attempted to discern the speaker’s message, then realize you have forgotten most of, if not, the entire message moments after the speech is finished? Far too often audiences sit through a presentation focusing as best as they can, only to have the speaker craft a message in a way that is nearly impossible for the audience to remember. The best speakers not only deliver a memorable message, but also one that inspires their audience to action or change of mindset. Speakers at Ted Conferences are faced with a difficult challenge: they are …

Impact Of Improving Throughput In The Emergency Department, Katherine J. Edrington

Doctor of Nursing Practice (DNP) Projects

The purpose of this project was to evaluate the patient experience in the emergency department (ED) and in the inpatient setting while correlating increased throughput and patient outcomes at a suburban Acute Care facility in Ohio. The culture in the organization has lacked accountability and ownership of the patients. The ED admitted length of stay (ALOS) was 358 minutes in the beginning of 2013. For the first time in the organization’s history, the ED ALOS is now typically less than the recommended benchmark of 300 minutes. A report of findings among ED’s surveyed showed the ALOS best practice is 244 …

A Movement Tool Kit For The Divergent And Convergent Cps Guidelines: Instruction Cards And Activity Floor Mats, Adela Vangelisti

Creativity and Change Leadership Graduate Student Master's Projects

A Movement Tool Kit for the Divergent and Convergent CPS Guidelines:

Instruction Cards and Activity Floor Mats

Movement is as natural to humans as breathing is, and, yet, passivity starts early in schools. We are taught to sit still and in silence for long periods of time. By the time we reach adulthood and enter the workforce, we have almost forgotten our sense of embodiment. This lack of movement is counter-productive, not only to learning but to the development of creativity as well. For this project, I designed a tool to recapture the joy and playfulness of movement. Furthermore, the …

Economic Equity In The Annapurna Conservation Area: Effects Of Government And Community-Based Organizations, Hanna Seltz

Independent Study Project (ISP) Collection

This research addresses the impact of community-based and government organizations on rural livelihoods in protected areas (PAs) by investigating whether benefits of such organizations involved in conservation and community development reach more marginalized members of communities in the Annapurna Conservation Area (ACA) of Nepal. I conduct a case study focusing on two villages within ACA, Kagbeni and Phalyek, examining how local groups interact with each other and with the government in trying to promote equity through the ACA Project primarily through indepth, unstructured interviews. Locally-created and locally-based groups in these communities appear to be successful in managing local resources and …

How Not To Get Lost In The Shuffle: Producing The Most Effective And Eye-Catching Press Release, Erica Derrico

Journalism

The following study investigates how to produce the most effective and eye-catching press release on a national level for Summit Outdoor Supply (S.O.S). Winter quarter of 2014, my partner and I worked on a local campaign for S.O.S., using traditional text-based press releases to get media coverage. Although we did see some success with the traditional press release, there were often times our releases would get lost in the shuffle of the many releases that media outlets received each day. My goal with this project is to learn how to produce a press release that will get noticed out of …

Improv To Improve Interprofessional Communication, Team Building, Patient Safety, And Patient Satisfaction, Candace A. Campbell

Doctor of Nursing Practice (DNP) Projects

The purpose of this process improvement project was to implement a test of change within a healthcare team utilizing applied improvisational exercises (AIEs), and to lay the groundwork for more effective inter- and intra-professional communication.

Literature review: AIEs have been shown to facilitate individual participant communication strengths through a process of un-learning certain common behavioral habits, and learning new habits that assist in creating and expanding closed-loop communication. Such un-learning and learning enriches the participant’s awareness of the environment and encourages participant adaptability through positive group interactions.

Method: An all-day AIE seminar/workshop was conducted with members of two healthcare teams …

Tensions And Metaphors In Higher Education Fundraising Profession, Jessica Martin Carver

Masters Theses & Specialist Projects

This research examined the language used by higher education development professionals, specifically similar and dissimilar tropes and how they shape the perception of those development professionals. By studying these linguistic devices, insight is provided into this particular occupation and the effects these devices have on perceptions and interpretation. The findings in this study could help to produce more skilled communicators in the field and could be used as a framework to study other professional positions. Semi-structured interviews were conducted to gather data from twelve participants, and the data was then analyzed through thematic analysis. Findings revealed the types of metaphors …

Youthbuild Providence: Public Relations Plan, Madeline Armater, Clayton Durant, Michelle Ryder, James Paternostro, Kaiwen Zhu

Marketing and Communications

Understanding what incentives drive businesses to partner with non-profits, as well as understanding what media business owners will pay attention to can help our firm get YouthBuild Providence’s name and message in the correct places that will have a higher probability of being consumed by these higher level managers or small business owners. To get the message out correctly, we are going to leverage the use of social media and local media to push our message out to small businesses.

Empowered And Engaged: Exploring Social Media Best Practices For Nonprofits, Tessa Warner, Alexis Abel, Frauke Hachtmann

College of Journalism and Mass Communications: Faculty Publications

Although nonprofits see value and potential in social media, many have not yet mastered social media and harnessed their full potential. This phenomenological study sought to identify the best social media strategies and tactics for effectively engaging existing and potential donors, volunteers and stakeholders, according to social media nonprofit professionals. Six themes emerged: listening to the audience; engaging instead of fundraising; sharing relevant, valuable and actionable content; being honest, accessible and responsive; using social media as part of a multi-channel strategy; and that measuring is mandatory.

Clearing The Smoke: Understanding Organizational Change Communication And Misalignment In High-Risk Contexts, Laura Elizabeth Young

Theses and Dissertations--Communication

Recent economic turbulence in the United States has resulted in budget cuts for many city-funded organizations, including high-risk organizations such as local fire departments. Budget cuts trigger organizational change and create uncertainty among employees, which is a major concern for high-risk organizations. This dissertation examined internal communication practices used during organizational change in an urban fire department and the influence of organizational structure and culture on communication satisfaction. This robust case study used a multi-method approach including interviews with middle managers (i.e., district majors), and focus groups and channel preference surveys with full-time firefighters from lower level ranks (i.e., firefighters, …

Master Of The Universe: The Theatrical Director As Artist And Communicator, Audrey Thomas

Masters Theses

This qualitative study was undertaken to examine the processes by which theatrical directors determine the theme for a production and communicate their unifying artistic visions to the agents who, in turn, relay it to the audience. The research revealed that the director's message is formed through comprehensive study of the text, the artifact around which the system is formed, as well as information which provides context for the work of the playwright; consideration of the theatrical organization's missional objectives (the environment in which the system exists); and concerns of artistic leadership. Communication of the concept to stakeholders, and ultimately to …

Managing The Veterinary Clinic Enterprise, Shelby N. Smyly

Animal Science

This document serves as a guideline for the student management of the Veterinary Clinic Enterprise.

Are Supervisory Feedback Messages A Motivational Factor To Enhance Employee Retention?, Yang Yali

Masters Theses

Employee retention is one of most valuable resources in an organization. Feedback from supervisors provides opportunities to clarify expectations, adjust goal difficulty, improve job performance, and enhance job satisfaction. The present study is intended to investigate the role that supervisory feedback messages play in employee retention decisions. The participants took a three-session survey that aimed to examine their perception of supervisory feedback received through direction-giving messages, empathy-giving messages, and meaning-making messages, as well as the effect that each kind of message had on each participant's retention intent. The follow-up interviews were conducted to explore in-depth insights on the factors motivating …

Persuasive Strategies And Hats Off For Cancer Donations, Janae Masnovi

Pepperdine Journal of Communication Research

This quantitative research project set out to answer the question, “What type of advertising strategy, logos, ethos, or pathos, will be most effective in increasing donations to Hats Off for Cancer, a nonprofit organization?” By administering a survey including manufactured advertisements to potential donors through the Hats Off for Cancer e-newsletter, the Hats Off for Cancer Facebook page, and my own Facebook network, I received 44 responses. These responses indicated the participants’ involvement with the organization as well as their preferred advertising strategies and their reasoning for this. 79 percent of respondents felt that the advertisement using pathos was most …

Making Good: An Exploratory Study Of The Socialization, Identity, And Sensemaking Of Mission Trip Volunteers, Katelin Frederick

Masters Theses & Specialist Projects

This research explored how mission trip volunteers assume various roles throughout their volunteer experience. By seeing the various roles that emerge in mission volunteer work, the identities that they construct based upon these roles are revealed. Discovering the ways in which these roles and constructed identities affect the way that mission trip volunteers could potentially help colleges improve their recruitment messages and distinguish themselves from other institutions. Semi-structured interviews were conducted to obtain data from the participants, and the data were analyzed through a thematic, constant comparative method. Findings revealed the types of stories heard from other mission trip volunteers …

Flavor Of Slo 2012: An Application Of Communication Principles In Event Planning, Allison Sasscer

Communication Studies

Flavor of SLO is a fundraising event put on by Cal Poly students to raises thousands of dollars to benefit the local non-profit United Way. In the almost year long process of planning and implementing the event, the basics of small group, persuasion, and organizational communication played a part of the shaping and execution of the event. This paper recounts how various aspects of the communication discipline played a part in making the event successful and how it contributed to achieving the goals of improving education, income and health for San Luis Obispo County.

Sales Process And Training Overview, Thomas Holcomb

Communication Studies

Overview of the sales process as established by the National Collegiate Sales Competition (NCSC). This paper details Cal Poly's Sales Development Program and covers the ins and outs of what makes an effective salesperson. Would be beneficial for anyone who is considering sales as a career, looking to improve their sales abilities, or just searching for a senior project idea.

Intergenerational Communication In An Organizational Setting, Claire Kister

Communication Studies

No abstract provided.

The Role Of Focus Group Venue: A Comparative Study Of Face-To-Face, Telephone, And Internet Video-Based Venues, June E. Gothberg

Dissertations

The purpose of this study was to examine the equivalence or non-inferiority for comparisons of telephone focus group venue to face-to-face focus group venue, Internet video-based focus group venue to face-to-face focus group venue, and Internet video based focus group venue to telephone focus group venue. Research questions examined the equivalence and non-inferiority of five variables reported in the literature as fundamental reasons a researcher would choose focus groups as a data collection tool. The five variables were: participant interactions, breadth of conversation, depth of conversation, disclosure of sensitive information, and adherence to the topic. Variables were measured using content …

A Lone Nut In Compton:Lessons In Community Engagement With Treepeople In South Los Angeles, Jason Schlatter

Capstone Collection

The following study was conducted as an exploration of the community engagement practices of the Los Angeles based nonprofit organization, TreePeople. The intention of this study was to foster a deeper understanding about the theories and practice of the “outsider” TreePeople’s community engagement initiatives in the region of South Los Angeles, with particular emphasis on the communities of Compton, Inglewood, and historic South Central. I attempted to synthesize a collective narrative about the way TreePeople interacts with its constituents and community partners by drawing upon the experiences and perceptions of TreePeople staff, community partners, and community members. The individual experiences …

How Can An Organization Use The Differences In Behavior And Perception Of Its Members To Build Collaborative Relationships? - A Case Study On An Ethiopia-Japan Cross-Cultural Organization For Development -, Akie Nawa

Capstone Collection

This study explores differences in behavior and perception between the Japanese and Ethiopian staff members of a small development Non-Government Organization (NGO) based in Japan. Eight categories of difference are identified: ways to get work done, the value of money, pride, positive attitude and cheerfulness, attitude towards work and learning, openness and informality, sense of ‘insiders’ and ‘outsiders’, and humaneness. In order to supplement the findings, a previously conducted study on this subject was consulted; this helped to identify additional differences. This study also explores ways to use these differences in behavior and perception effectively to build a more collaborative …

Communication Strategies To Restore Working Relations: Comparing Relationships That Improved With Ones That Remained Problematic, Jon A. Hess, Katelyn A. Sneed

Communication Faculty Publications

When considering problematic workplace relationships, the question naturally arises of how people can deal most effectively with these challenges. What people most want with difficult relationships is a way to make the problems go away. That desire calls for research on strategies to transform problematic relationships into non-problematic relations. For this issue, there is both good news and bad news.

First, the bad news: There are few easy answers when dealing with problematic relations. Problematic relationships are difficult by definition. Relationships that involve challenges a person can easily resolve are not difficult relationships. The co-construction of these relationships often intertwines …

Improving Flavor Of Slo: Volunteer Engagement, Motivation, And Goal Setting In Event Planning, Kendall Ann Young

Communication Studies

No abstract provided.

Advanced Meeting Facilitation Techniques, Carol A. Watson, Wendy Moore

Presentations

As many librarians learned in last year's AALL presentation on facilitation, a well-facilitated meeting can transform a regular work session into an extraordinarily productive event. Participants learned that a well-crafted agenda, thoughtful ground rules, optimal meeting space, and detailed minutes can all set the stage for a successful meeting.

However, meetings can still go awry. A poorly facilitated meeting can make everyone dread meetings even if the meeting has been well-planned. Managing or facilitating behaviors is the final essential ingredient for success. Have you ever been in a meeting that is monopolized by one individual? Or someone offers a suggestion …

Flavor Of Slo, Kendra Noel Jorde

Communication Studies

This paper summarizes what goes into planning the event called Flavor of SLO. Flavor of SLO is an event held in San Luis Obispo that offers tastings of beer, wine, and food vendors. This paper specifically talks about the major duties that the food liaison handles and what went into this years work looked at through a communication studies perspective.

Engaging Your Campus In Utilizing Institutional Repositories, Marianne A. Buehler

Library Faculty Presentations

Essentials of IR Success
- Institutional repository (IR) best practices: engagement with administrators, faculty, staff, and students
- Acquisition of research scholarship, publications, theses/dissertations, and other research objects
- Successful marketing strategies, best practices for garnering IR content, and developing open access mandates

The Creative Coach: Exploring The Synergies Between Creative Problem Solving: Thinking Skills Model And Non-Directive Coaching, Trevor J. Mcalpine

Creativity and Change Leadership Graduate Student Master's Projects

This project looks at the similarities and differences between the most recent version of Creative Problem Solving called Creative Problem Solving: Thinking Skills Model and the approach to coaching known as Non-Directive Coaching. Creativity practitioners are challenged to find opportunities of engaging in formal full-blown, group-based Creative Problem Solving sessions. There is a need to find other, less formal ways of helping people use their creativity. The Thinking Skills Model’s design allows it to mesh with the creative process in other content areas by making the basic concepts of Creative Problem Solving transferable to those other contexts. Non-Directive Coaching …

Gatekeeping In A Tv News Editorial Conference: Shift Of Force, Other Media, Personal Experience And Pack Mentality, Kyril Daniel Plaskon

UNLV Theses, Dissertations, Professional Papers, and Capstones

This study uses Gatekeeping Theory and Conversational Analysis to describe how four factors influence news gatekeepers in a small group at one TV station. The four factors include shifting forces, other media, personal experience and pack mentality. They were identified through conversational analysis of pilot data and the research questions are supported in the literature as common influences in news gatekeeping. This study describes how those four elements occur during group conversation.

Analysis of the recorded data collected in five editorial conferences describes how the four factors are expressed by the gatekeepers as they consider events that may become news. …

A Mixed Methods Exploration Of Principal Communication And School Climate, Reece Oswalt

UNLV Theses, Dissertations, Professional Papers, and Capstones

Mixed methods triangulation research design was used in order to explore the relationship between principal communication and school climate. The Organizational Climate Description Questionnaire for Elementary Schools (OCDQ-RE) and interview protocols on principal communication were administered to principals and teachers at three elementary schools each having between 700-1000 students in an urban school district consisting of approximately 300,000 students. Each school had between 80-100% Free and Reduced Lunch (FRL), was designated Adequate according to No Child Left Behind Act (2001) as published in the 2009-2010 School Accountability Reports, and had a principal that had been assigned to that school for …