Social and Behavioral Sciences Commons^™

Manila Water: Delivering Water And Sustainable Growth, Singapore Management University

Perspectives@SMU

The privatisation of Metro Manila’s water and sanitation services is a case for the importance of Tri-Sector collaboration

Customer Satisfaction Index Of Singapore 2016: Q1 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time. 2016 marks the 10th year of the CSISG national study.

What All Americans Should Know About Women In The Muslim World: An Introduction, Amy Y. Evrard

What All Americans Should Know About Women in the Muslim World

This brief introduction to the “What All Americans Should Know About Women in the Muslim World” series provides information about women in the Muslim world, why they are important for Americans to understand, some challenges that arise in the study of Muslim women, and what these particular papers bring to bear on the topic.

Morena, Morena, Tsos

TSOS Interview Gallery

Morena has two children and a husband, and she is currently pregnant. Her life in Afghanistan felt normal, and she was able to study there until she had to flee. Her father in law was a truck driver for an American company and he had to surrender several vehicles to the Taliban. They robbed his vehicle and threatened violence. Because of this danger, Morena and her family fled. Their eight-month journey included rejection in Turkey and Iran multiple times and many struggles with smugglers and police. They eventually made it to a camp in Greece.

Because Morena is pregnant, they …

Pamir And Rahila, Pamir, Rahila, Tsos

TSOS Interview Gallery

Pamir is from Afghanistan. He is a Hazarah, an ethnic minority group in Afghanistan. The Taliban hates his people. Nearly every member of his family has bullet wounds and war scars. His father was shot during the Mujahedin War and still has bullets in his leg. His older brother is blind in one eye and is still in Iran. His other brother was shot in the head and killed somewhere between the age of thirteen and fifteen. They escaped to Iran from Afghanistan, but the police caught Pamir and took him to a camp. They told him he could either …

Walid & Rahima, Walid, Rahima, Tsos

TSOS Interview Gallery

Walid worked as a police officer inBaghlan County,Afghanistan, where hedid many operations with NATO and US forces. Walid was responsible for recordingoperations and distributing copies to the media. Being part of the operations was dangerous, and Walid lost many of his friendsto the Taliban.Theyevenskinned afriend for cooperating with the government. The violenceled him to say, “The terrorists have no religion.” The Taliban began entering homes and killing government officials,and paid assassinations happened in public. Walidknew he was in danger.After losing a dear friend, Walid knew then that he had lost all he was willing to lose.He fled to Pakistan where …

Tabish, Tabish, Tsos

TSOS Interview Gallery

Tabish is from Afghanistan. He fled the country because he had enemies there. He was shot multiple times during a Taliban raid, resulting in a broken leg and damaged hand. The bullets had to be pulled out with a stick. He and his family fled Afghanistan to Iran where the police threatened to arrest him for not having the legal papers to work. His family escaped to Turkey but were soon deported back to Iran. They eventually made it through after walking on foot for seven hours at the Turkish border. After spending five hours on the water on the …

Sangar & Nasira, Sangar, Nasira, Tsos

TSOS Interview Gallery

Sangar and his family are from Iran but are originally Turkish. In Iran they faced a psychological war and many problems that stemmed from discrimination. He points out how many are oppressed or discriminated against, but he and his family were singled out for their ethnicity. There was no hope for a bright future, and they decided to flee the country for the benefit of their children.

They fled to Greece through Turkey and had many issues with human traffickers, robbery, a treacherous journey across the sea, and problems in Moria refugee camp where his wife couldn’t get the care …

Madina, Madina, Tsos

TSOS Interview Gallery

Madina is from Afghanistan where she had a good life as a hairdresser. She loved her business and was very well off. She faced a great deal of opposition and persecution since she was a woman who owned a business. She faced violence and threats often. Eventually they were forced to sell their possessions and flee with the help of traffickers and had a dangerous and painful journey. Multiple times they were turned away at borders in Greece, Turkey, and Iran. Madina now lives in Oinofyta refugee camp with her husband and 6 children. Her husband has a disability due …

Bahar And Zarrin, Bahar, Zarrin, Tsos

TSOS Interview Gallery

Bahar and Zarrin are friends living in Oinofyta Refugee Camp. They are both from Afghanistan but fled very different circumstances. Bahar lived in Iran with her husband until he passed, and she was rejected by her family. As a single woman she faced a life with little rights. Despite major health complications she fled to Greece in a boat. She now lives in the camp, struggling with repeated hospitalizations.

Zarrin left a life of comfort and privilege in Afghanistan and misses home greatly. Her husband was a wealthy businessman and Zarrin taught school. Thinking back on what they lost causes …

Nevin, Nevin, Tsos

TSOS Interview Gallery

Nevin is a civil engineer from Afghanistan who worked with an American company and local government. The Taliban threatened him and demanded he work for them instead and ultimately attacked him on his journey home. After this he began a dangerous journey to Europe full of smugglers, trafficking, encounters with police, poor living conditions and a trip across the Mediterranean in an overcrowded raft.

Nevin ultimately made it to Greece, where he lived in a camp for several months. He received medical care but faced new problems of closed borders and difficulty obtaining papers. He was transferred to a camp …

Aeham, Aeham, Tsos

TSOS Interview Gallery

Aeham Ahmad is a pianist from Yarmouk, Syria who gained internet fame from videos posted of him performing on the streets. Because of this, he was targeted and forced to flee to Germany, leaving his wife and two sons behind. Since this interview, his family has joined him.

Aeham’s talent and fame opened up opportunities to perform in various cities in Germany. To share his story during these performances, he learned English. He wants to use music to make a difference in the world. During his time in Yarmouk, there was an underground area where children practiced music because it …

Hamed, Hamed, Tsos

TSOS Interview Gallery

Hamed and his family are from Afghanistan where he worked as a diplomat and interpreter for the U.S. Army after having studied international relations and diplomacy. As the situation with the Taliban worsened it became too dangerous for Hamed and his family to stay in Afghanistan. They began the difficult journey with the help of smugglers, first to Iran, then Turkey, and then to Greece in a dangerous, overfilled boat.

Hamed explains the despair and frustration faced by many refugees. They feel as though very little is actually done for refugees once they’re admitted, and explains they need more assistance. …

Zarrin, Zarrin, Tsos

TSOS Interview Gallery

My name is Zarrin. I was an English teacher. In Afghanistan I had a big house and a garden. My husband was a rich man; he had lots of money. My children studied in a private school.All the time the Taliban was warning my husband, “Why does your wife go to school and teach children? If your wife goes to school, we’ll throw acid on her face and take your children.” They don’t like education —they don’t like women attending school.Zarrin left a life of comfort and privilege in Afghanistan and misses home greatly. Her husband was a wealthy businessman …

Understanding Women's Needs For Weather And Climate Information In Agrarian Settings: The Case Of Ngetou Maleck, Senegal, Edward Carr, Grant Fleming, Tshibangu Kalala

Sustainability and Social Justice

While climate services have the potential to reduce precipitation- and temperature-related risks to agrarian livelihoods, such outcomes are possible only when they deliver information that is salient, legitimate, and credible to end users. This is particularly true of climate services intended to address the needs of women in agrarian contexts. The design of such gender-sensitive services is hampered by oversimplified framings of women as a group in both the adaptation and climate services literatures. This paper demonstrates that even at the village level, women have different climate and weather information needs, and differing abilities to act on that information. Therefore, …

Self Sufficiency In Refugees, Sarah Zayed

Independent Study Project (ISP) Collection

The Syrian refugee crisis has taken the world by storm as it is not only a Jordanian issue or a Middle Eastern issue but rather it is a humanitarian crisis. The intent of this research is to study Syrian refugees living in Jordan whom are living outside of refugee camps and their level of self-sufficiency. A few ideas the researcher has kept in mind throughout this study are: Are refugees working in the same fields as they did in Syria? Does Jordan really invest in these workers? What is the Syrian point of view? What is the Jordanian government point …

Ilhan & Family, Ilhan, Tsos

TSOS Interview Gallery

Ilhan, his wife Nura, and their children resided near Kabul, in a region where both the Taliban and ISIS were active. As Shias, Ilhan’s family faced numerous menaces, including threatsfrom ISIS that they would be beheaded if they did not display ISIS flags. Ilhan’s sister Radwa, who is deaf and mute, was forced to marry a regional leader. In addition to being threatened on religious grounds, Ilhan’s family was also threatened by anelder of their town. Out of desperation, Ilhan’s family sold their house appliances, escaped Afghanistan, and arrived at the Oinofyta refugee campin Greece. Ilhan’s family fled with Radwa, …

Kamaria Bakes, Kamaria, Twila Bird, Lindsay Silsby, Yasmine Kataw, Tsos

TSOS Interview Gallery

Amina is from Aleppo, where she was a math teacher. She is married with four boys. Her family fled to Turkey from Syria after losing their home in the war. Amina and her youngest son then sailed on an inflatable boat to Greece. Using cars, buses, and trains, they traveled from Greece to Macedonia, then on through Serbia, Croatia, Slovenia, and Austria before finally arriving in Germany. They stayed for two months in Camp Hamburg before being transferred for a short time to Lemberg. Lemberg was followed by another camp for three and a half months and then to Eisenberg …

Thinking Through The Meteoric Rise Of Middle-East Carriers From Singapore Airlines' Vantage Point, Terence P. C. Fan, Mats Lingblad

Research Collection Lee Kong Chian School Of Business

The rise of Middle East carriers in the past decade has been nothing less than meteoric. Based on the notion of generic strategy, we analysed the potential for competitors of the leading Middle East carriers to respond in terms of market scope and product characteristics, using Singapore Airlines as a reference. We found that it was generally difficult for Singapore Airlines to compete in terms of market scope, and thus it should concentrate on offering different degrees of differentiation in its products. While the latest small, long-haul aircraft could help increase Singapore Airlines' market scope, this impact would be marginal …

Designing An Accounting Analytics Course Using Experiential Learning Approach, Pan, Gary, Shankararaman, Venky, Poh Sun Seow, Gan Hup Tan

Research Collection School Of Accountancy

This paper describes an undergraduate accounting analytics course which was delivered based on an experiential learning approach. This accounting analytics course is timely as, with the proliferation of Big Data, several accounting professional bodies have highlighted the importance of developing analytical skills among accounting graduates. The experiential learning approach was adopted because there is a need to equip students with future work skills so as to tackle increasingly complex problems. The professors collaborate with external partners to design a course which combines theory with experiential learning through heavy use of projects involving real world problems. Students rated the course favourably. …

University Of Hawaii At Hilo: International Female Student Diversity And Inclusion Workshop, Leslie Lehuanani Mcclung

Capstone Collection

The purpose of the University of Hawaii at Hilo’ Women’s Center is to provide advocacy, access, education, equity and equality to women and minority students on campus. On March 8, 2016, The Women’s Center at the University of Hawaii at Hilo held an International Women’s Day event. During the event, the topic about their experiences here at UH Hilo was brought up. Five of the seven panelists felt like they lacked the knowledge and support of on-campus resources including the Women’s Center. The response to the women’s day event led the Women’s Center staff to investigate further why this was. …

Use Of Cycling Paths Along The Morogoro Brt Line, Ford Sanger

Independent Study Project (ISP) Collection

As the urban population continues to increase rapidly in Dar es Salaam it will become increasingly important to find sustainable means of urban transportation. With planned infrastructure improvements in the city to help alleviate traffic congestion, bicycles, which represent a largely underutilized form of urban transportation, have the potential to play a large role in the future of the city. Through background research, direct observations, community surveys, and interviews, both formal and informal, this study sought to understand the impact of the recent addition of bike lanes along the first phase of the Dar Bus Rapid Transit line. It was …

Maternal Healthcare In Eastern Uganda: The Three Delays, Mothers Making Empowered Choices, And Combatting Maternal Mortality, Emma Gier

Independent Study Project (ISP) Collection

Maternal and child health has been noted as an international concern and issue. While access to maternal healthcare has improved in Uganda since 2000, maternal mortality rates have remained high in the country as of 2015. However, maternal and child healthcare are inherently important in promoting sustainable and positive development. For that reason, I have explored maternal healthcare in Uganda’s Eastern region, specifically in Mbale Town and surrounding rural areas including Kween and Manafwa districts. Specifically I have looked at what factors influence women’s decision to give birth in a health centre or hospital, versus at home. I have also …

Tapez Le Tam-Tam And The People Will Come: A Study Of Theater For Social Justice In Kaolack, Senegal, Emily Schwerdtfeger

Independent Study Project (ISP) Collection

This purpose of this study is to examine the effectiveness of theater to create social change and raise awareness of social issues as used by the troupe Bamtaare in Kaolack, Senegal. Further study was done to determine why theater was successful and whether this type of theater can be implemented in the United States. I spent four weeks in Kaolack working with the troupe to understand their methods. While in Kaolack, I observed rehearsals and performances, conducted interview with actors and audience members, and reviewed relevant literature. My research showed that Bamtaare’s performances in urban neighborhoods and rural villages did …

“It’S Not Important For You To Speak:” The Perception Of Purity And Its Power Over Women’S Reproductive And Sexual Health, Margot Radding

Independent Study Project (ISP) Collection

There is a general silence in both society and academia surrounding women’s health and the social conception of purity. Purity myths and misconceptions have created stigmas that women of all backgrounds must navigate to manage and care for their reproductive and sexual health. This study investigates the importance of purity and how it is used to define, measure, and categorize women’s bodies and behaviors. Women’s perception of purity, specifically in regards to menstruation and pre-marital sex, were investigated using semi-structured interviews in Dehradun, Uttarkhand. This study analyzes how stigmatized conceptions of impurities manifest as silence in society. Data collected from …

Brexit Giving Shared Sovereignty A Bad Name, Tan K. B. Eugene

Research Collection Yong Pung How School Of Law

In a commentary, SMU Associate Professor of Law Eugene Tan shared his thoughts on Britain's vote to leave the European Union (EU). He noted that if the UK’s exit, or Brexit, is poorly managed, it may presage the slow decline and growing irrelevance of the EU in the global political economy. He opined that the tragedy of Brexit is the profound misunderstanding of sovereignty, adding the concern now is the risk of populist exit contagion gaining traction in other EU member states, all in the name of sovereignty and democratic choice. Associate Prof Tan also said the entire episode holds …

Changes To Psle Scoring Make For A Fairer System, David Chan

Research Collection School of Social Sciences

The changes to the Primary School Leaving Examination scoring system and how it will be used for admission to secondary schools are scientifically sound and practically sensible ("New PSLE scoring system to have 8 grade bands"; Thursday).

The African Group On The United Nations Human Rights Council: Shifting Geopolitics And The Liberal International Order, Eduard Jordaan

Research Collection School of Social Sciences

During the early years of the United Nations Human Rights Council, formed in 2006, the African Group obstructed efforts to scrutinize and improve human rights in specific countries, notably in the cases of Darfur and the Democratic Republic of the Congo. However, in recent years the African Group has become willing to address country-specific human rights violations, particularly in Côte d'Ivoire, Libya, and Eritrea. This article documents the African Group's shift and asks why it occurred. Against the backdrop of debates about whether the liberal international order can survive a decline in American dominance, the study of the African Group's …

“The Agent Of Jesus Christ”: Participation Of Fr. Vitali Borovoy In The Second Vatican Council As An Observer From The Roc, Anastacia Wooden

Occasional Papers on Religion in Eastern Europe

This is the hundredth anniversary of the birth of the Russian Orthodox theologian and church diplomat Fr. Vitali Borovoy (1916-2008). He actively participated in almost all external engagements of the Russian Orthodox Church (ROC) in the second half of the twentieth century: from inter-Orthodox relations to work in the World Council of Churches (WCC). His ecumenical career unfolded during challenging times for his church. Internally, it was determined by the tension between the Soviet state’s continual persecution of the ROC and its simultaneous demand that the ROC work for the state’s benefit in external relations. Externaly, it was affected by …

No Country For Foreigners: Christian Praxis In Croatian Migration Crisis, Branko Sekulić

Occasional Papers on Religion in Eastern Europe

No abstract provided.