Social and Behavioral Sciences Commons^™

An Evaluation Of The Impact Of Computerized Physician Order Entry On Medical Errors, Shannon Loewy

Masters Theses

The purpose of the present study was to examine the effects of a computerized physician order entry (CPOE) system on medication error. The study took place in a 343-bed hospital in the pediatrics inpatient unit. During baseline, participants placed medication orders in the same manner that they always had, handwriting them on a specific form and handing the form to the unit clerk who then faxed the order to the pharmacy. In the CPOE phase, participants used the computerized system to place orders, which were electronically sent to the pharmacy. The primary dependent variable was errors made during physician medication …

The Effects Of Feedback On The Accuracy Of Completing Flight Checklists, William G. Rantz

Masters Theses

This study examined whether pilots completed airplane checklists more accurately when they received post-flight graphic and verbal feedback. Participants were 8 college student pilots with instrument rating. The task consisted of flying flight patterns using a Personal Computer Aviation Training Device. The main dependent variable was the number of checklist items completed correctly per flight. A multiple baseline design across pairs with reversal was used. During baseline, the average number of correctly completed items per flight varied considerably across participants, ranging from 21 to 39 out of 40. It increased to near perfect levels for all participants after they were …

The Effects Of A Still-Photo Computer Module Without Feedback On Ergonomic Behaviors, Rhiannon M. Fante

Masters Theses

The purpose of the present study was to examine the effects of a still-photo computer training module without feedback on safe positioning of individuals performing an assembly task and a lifting task using a multiple baseline design across behaviors and tasks. The study took place in an analogue office setting and participants were 6 college students. The dependent variable was the percentage of observations scored as safe and each session was recorded via a hidden camera. During each session, participants completed a 5 minute assembly task followed by 2 lifts and this task sequence was repeated a minimum of four …

Patient Handling Safety For Nursing Staff, Don Nielsen

Dissertations

The effectiveness of video scoring and feedback about the scoring of the components of safe patient transfers was observed among eight nursing staff members in a skilled nursing department within an acute care hospital.

An ABCA (and sometimes ABCDA), multiple baseline across individuals design was utilized in the study. The dependent variable under investigation was the percentage of safe lifting components. Following baseline measures, nursing staff participated in an information phase during which they reviewed and discussed components of safe patient transfers. A video scoring phase was introduced, during which, participants viewed and scored a model video of a patienttransfer. …

Investigating The Effects Of Real-Time Visual Feedback On Computer Workstation Posture, Sigurdur Oli Sigurdsson

Dissertations

The purpose of this study was to examine the effects of a package intervention that included discrimination training, real-time visual feedback, and self-monitoring on postural behavior at a computer workstation in a simulated office environment. A total of 21 participants were screened for participation, and eight of those participated throughout the study. A non-concurrent multiple baseline design across participants was used to assess the effects of the interventions across three postural variables. Following an information-only phase, participants were exposed to the intervention for the lowest stable postural variable. For most targeted postural variables, the intervention implemented in this study led …

The Effects Of Self-Monitoring On Safe Postural Performance, Nicole Gravina

Masters Theses

The purpose of the present study was to examine the effects of self-monitoring on safe positioning of individuals performing a typing task and an assembly task using a multiple baseline design across behaviors and tasks. The study took place in an analogue office setting with seven college student participants. The dependent variable was the percentage of observations scored as safe and each session was recorded via a hidden camera.. During baseline, participants received information regarding safe positions and then completed a typing task and an assembly task during nine-minute sessions. In the self-monitoring phase, participants recorded whether a targeted posture …

Reducing Wait Times In A Hospital Pharmacy To Promote Customer Service, Julie M. Slowiak

Masters Theses

The quality of service received by a customer affects their satisfaction with the organization. To increase the probability that customers will return to an organization, it is critical that customers are satisfied with the organization's services. The amount of time customers spend waiting in line can affect their satisfaction with an organization's services (Gail & Lucey, 1997). This study examined the effects of a single intervention versus a combined intervention package to reduce wait times in a hospital's outpatient pharmacy. Customer satisfaction ratings were collected to determine the effect of a reduction in wait time on customer service satisfaction with …

A Multicomponent Intervention System Using Goal Setting, Feedback, And Incentives To Improve Performance In Small Service Businesses, Doug Lafleur

Dissertations

A small business servicing dealerships in the chimney lining industry was responsible for training and resupplying contractors in a propriety chimney lining system. A process was developed for sharing and comparing the dealerships' financial reports and business processes. The process involved a small group of dealers attending regular 6-month meetings called Impact Groups. A monetary incentive system was used to encourage dealers to join the Impact Groups and to maintain continued attendance and participation. Dealers took turns hosting the meetings and having the attending dealers analyze their business. A detailed list of problems and solutions was provided to each host …

The Effects Of Individual And Group Incentives On High Performance, Heather M. Mcgee

Dissertations

The present study examined the performance levels of high performers under equally-divided group monetary incentives, individual monetary incentives, and hourly pay to determine: (a) whether the performance levels of high performers would be higher under individual and group incentive pay systems than under an hourly pay system, (b) whether the performance of high performers would be lower under group incentives than under individual incentives, and (c) whether changes in performance would be due to comparative feedback indicating that the participant is a high performer. Participants were eleven college students who performed a computerized work task that simulated the job of …

The Effects Of On-The-Spot Observations In A Behavioral Safety Application, Sigurdur Oli Sigurdsson

Masters Theses

The purpose of this study was to examine the effects of a package intervention on critical safety behaviors and conditions in a food and drinking industry setting. The intervention involved training a sub sample of employees to conduct safety observations, providing all employees with safety information, and posting weekly graphic safety feedback on six safety-related variables based on employee observations. A multiple baseline design across departments was used to assess the effects of the interventions in two dining services kitchens on the campus of a midwestem university. Overall, the intervention implemented in this study had mixed effects on safety behavior, …

Exploring The Behavioral Function Of Work Monitoring, Don H. Rohn

Dissertations

A number of studies have suggested the key difference between effective and ineffective managers is the extent to which managers engage in a particular form of monitoring - work sampling (Komaki & Minnich, 2002). Effective managers observe employees instead of relying on self-reports or secondary sources of performance. A factor contributing to the effectiveness of work sampling may be an increase in desired behavior as a function of reactivity to the presence of an observer. In spite of the large volume of research on the effects of observer presence on various physiological responses and task performances (Guerin, 1993), a study …

Psychophysically Derived Work Frequencies Associated With Roof Shingling Operations Involving Change In Grade, Sang Dae Choi

Dissertations

The objective of this study was to investigate the effect of roof slope on psychophysical roof shingling frequency. Twelve healthy males (21-30 years old) were used as participants. Experiment one was designed to determine Maximum Acceptable Roof Shingling Frequency (MARSF) for a workday period using psychophysical methodology. Results indicate that 198 shingles/hr is an acceptable roof shingling frequency for a workday. Furthermore, 2 hours is an acceptable testing period (equivalent to the workday). Postural sway and physiological variables support these findings. Experiment two was designed to study the effect of slope (18°, 26°, and 34°) on MARSF. Experiment two indicates …

Using Protocol Analysis To Help Determine The Behavioral Function Of Conducting Safety Observations, Alicia M. Alvero

Dissertations

Recent research endeavors have demonstrated the existence of an observer effect . In other words, conducting safety observations increases the safetyperformance of the observer, and may result in safety-related verbalizations. The purpose of this study was to help determine whether observers make self-verbalizations regarding their safety performance and whether these reports are functionally related to safety performance. In order to answer these questions two experiments were conducted using both protocol analysis and the silent dog method. Protocol analysis is used by cognitive scientists to analyze thethoughts of a person as they perform a task, and the silent dog method allows …

Economic Development And Social Diversity: The Origin And Composition Of A Systemic Growth Regime In Louisville, Kentucky, 1897-1933, John W. Mctighe

Dissertations

Between the years 1897 and 1933, a systemic growth regime controlled the urban development of Louisville, Kentucky. The city’s growth regime was created in response to changing national patterns of production resulting from industrialization, and was dedicated to both urban economic expansion, as well as internal political and social control. The growth regime functioned in an informal manner through the formal organizations of the city by co-opting selective representatives from the various economic, ethnic, and racial leadership pools of the city. As an informal entity, the growth regime achieved a high degree of urban hegemony and was a structural hierarchy …

Executive Coaching As An Individually Tailored Consultation Intervention: Does It Increase Leadership?, Sheila Kampa-Kokesch

Dissertations

The purpose of this study was to: (a) consolidate/critique the executive coaching practice literature and empirical research to determine what is known about executive coaching as an individual consultation intervention, and (b) provide additional knowledge about outcomes by testing whether executive coaching affects leadership as measured by the MLQ 5x (Short Form) (Bass & Avolio, 1995).

Twenty-seven coaches, 50 clients (pre/early- or post/later coaching), and 62 direct-report/peers participated. Coaches provided demographic information, invited client participation, and distributed surveys to clients. Clients provided demographic information, rated themselves on a leadership instrument, and invited direct-report/ peer participation. Direct-report/peers rated clients’ leadership using …

Qualitative Inquiry Of Biased And Exemplary Practices Of White Supervisors In Multicultural Supervision, Brian D. Paul

Dissertations

No abstract provided.

The Effects Of A Management System In A Non-Profit Association, Lori H. Miller

Masters Theses

The primary challenge for non-profit associations is carrying out the functions that meet the various needs of their members or Board of Directors with restricted income. In many non-profits there are numerous tasks to complete with few personnel. Existing literature on the topic of non-profit management has limited applicability regarding managing staff performance. The current study examined the effects of a management system that included weekly meetings, goals and feedback on the performance of four employees in a non-profit association.

This study was an ABC group design where Condition 'A' consisted of weekly meetings and goal setting, Condition 'B' consisted …

Emotional Expressiveness And Problematic Behaviors Among Male Juvenile Sexual Offenders, General Offenders, And Nonoffenders, Carin M. Ness

Dissertations

This analytic variable study examined the potential differences that exist among male juvenile sexual offenders (JSOs), general offenders (GOs), and nonoffenders (NOs) on the emotional expressiveness variables of alexithymia and affective orientation, and three problematic behavior variables including self-defeating behavior, risk taking, and reckless behavior. It was hypothesized that JSOs and GOs would be statistically significantly different than NOs on all variables but not different from each other.

Hypotheses were tested by a MANOVA. When statistical significance was indicated, ANOVAs were computed to identify the specific groups and measures, which were statistically significant The significance level for all analyses was …

Differential Effects Of Individual And Group Pay Contingencies On Individual Performance, Judith A. Honeywell-Johnson

Dissertations

Individual productivity of high performers was compared under an individual monetary incentive system and a 10-member group monetary incentive system. Subjects were 4 college students, each assigned to a simulated 10-person group. Subjects individually performed four computerized work tasks (SYNWORK) simultaneously, and the total number of points earned on the tasks was the main dependent variable. A within-subject reversal design was used, with hourly pay (A), individual (B) and group (C) monetary incentives implemented in an ABCB pattern. Subjects, when working under the group incentive pay condition, were told that the number of points they earned during each session would …

Effects Of Linear And Non-Linear Incentive Pay Systems With Individual And Group Payouts On The Social Psychology Phenomenon Of Social Loafing, Delores A. Tinley Smoot

Dissertations

The purpose of the present study was twofold. First, the experiment investigated the occurrence of social loafing behavior when individuals are engaged in a production task. Social loafing is defined as a decrement in individual performance when working co-actively with a group. Second, the experiment compared the effectiveness of three incentive pay systems (linear, positively and negatively accelerating) in eliminating social loafing behavior and in generating performance levels higher than those generated by a flat or hourly pay system.

Sixteen undergraduate students, all female, participated in twenty-five 15- minute work sessions in which they made widgets from pop beads. Subjects …

Effects Of Alternative Activities On Productivity Under Different Percentages Of Incentive Pay, Grainne A. Matthews

Dissertations

This study examined whether low percentages of incentive pay would be as effective as high percentages in maintaining work performance in the presence of competitive alternative activities. Incentives may increase performance primarily by decreasing time spent performing alternative activities. Although the link between performance and pay is tighter when the percentage of incentive pay is higher, laboratory studies have not found the expected difference. It is possible that previous simulations of work settings have not offered realistic competing contingencies. This study used a computer simulation of a quality inspection task and provided computer games as alternative activities to participants who …

A Systems Approach To Performance Quality: An Application To Higher Education, Tobias Lafleur

Dissertations

Graduate-student teaching apprentices (TAs) in the psychology department at a university in Michigan conducted seminars in an advanced undergraduate-level psychology course. All were members of the department’s behavior analysis training system (BATS). BATS was an integrated series of courses and practicum experiences designed to achieve three main goals: recruiting, training, and maintaining the skills of competent behavior analysts. Twenty-five different tasks performed by the TAs were analyzed and measured prior to an intervention aimed at their improvement. Informal observation suggested that failure to complete these tasks reduced BATS’ ability to meet its larger goals. Three well-known systems analysis models were …

Worker Productivity As A Function Of The Percentage Of Monetary Incentives To Base Pay, Carol J. Frisch

Dissertations

Several studies have shown that individuals working under pay conditions with monetary incentives have higher levels of productivity than individuals working for non-incentive pay, such as hourly wages (Abernathy, Duffy, & O’Brien, 1982; Dierks & McNally, 1987; Farr, 1976; Gaetani, Hoxeng, & Austin, 1986; George & Hopkins, 1989; London & Oldham, 1977; Orpen, 1982; Nebeker & Neuberger, 1985; Terborg & Miller, 1978; Yukl, Wexley, & Seymore, 1972). It has also been noted that a minimum of 30% incentive is generally accepted as necessary to affect (employee) motivation (Fein, 1970), and increasing incentives above this level will not result in appreciable …

Evaluation Of A Computer Simulation To Assess Subject Preference For Different Types Of Incentive Pay: Part Two, Stephen Mark Sundby

Dissertations

This study further investigated the use of a computer simulation to assess subject preference for different types of pay systems. Subjects were eight undergraduates recruited from psychology classes at Western Michigan University. The dependent variable was the subjects’ choice of pay system, either simulated hourly pay or base pay plus incentive. Simulated work performance was determined by the computer with 0.50 probability of low or high performance. For Experiment 1, the independent variable was the maximum amount of simulated pay that subjects could earn under each pay type. For Experiments 2 and 3, the independent variable was the percentage of …

Effective Supervision In Community-Based Services From The Developmentally Disabled, Laura L. Methot

Masters Theses

This study investigated the effects of a supervisor training program on the subsequent use of objective measures and contingent consequences by a manager when monitoring and evaluating the performance of supervisors, and by supervisors when monitoring and evaluating the performance of direct care staff in a human service agency. Data also were collected to examine whether changes in supervisor performance produced changes in the direct care staff's use of contingent consequences for client performance and changes in client behaviors. One manager, 4 supervisors, 7 staff and 16 clients from an employment training center and a group home participated in the …

Correlates Of Job Satisfaction Among Private Sector Employees In Saudi Arabia, Abdullah Al-Helelah

Masters Theses

The primary objectives of the present study were to explore the level of job satisfaction and commitment among private sector employees in Saudi Arabia, and to examine the relationship between job satisfaction and employees' commitment.

Seven alternative hypotheses were tested against seven null hypotheses. Chi-square (x^2) was the test statistic for all seven hypotheses. The critical value of chi-square was determined by the degrees of freedom (df) and an alpha level of.05. Three hypotheses were confirmed that related job satisfaction to employees' commitment, satisfaction with length of working hours, and satisfaction with opportunities for interaction with co-workers on the job. …

Effects Of Checklists And Feedback On Interviewer Documentation Errors, Ann Lynn Linklater

Masters Theses

A multiple baseline design was used to compare the effectiveness of checklists and feedback to improve marketing research telephone interview documentation. Three measures based on the combined errors of four interviewers were obtained: (1) errors per completed interview, (2) errors per interview with errors, and (3) most frequently occurring error in each of three error groups. The effects of three additional factors believed to affect interviewer performance were also investigated: (1) marketing research project, (2) complexity of the interview, and (3) lead worker responsible for editing completed interviews.

Only slight, mostly positive changes were visually evident across the dependent measures. …

The Effect Of Public Posting And Supervisor Recognition On Treatment Team Performance In A Mental Health Institution, Susan Mencarelli

Masters Theses

This study compared the effects of public posting and supervisor recognition on the performance of professional staff in a mental health institution. Eleven indicators of successful performance in the writing of patient treatment plans were established after an analysis of existing standards. Seven treatment teams comprised the subjects of the study and included psychiatrists, psychologists, social workers, nurses, activity therapists, and residential care aides. Group performance data were used. The measurement and scoring systems which were developed proved to be highly reliable.

Neither form of performance feedback resulted in consistent improvement in performance on any of the eleven indicators. This …

The Effects Of Public-Posted Feedback On The Use Of A Photocopy Machine By Faculty In An Academic Department, Shijing Hu

Masters Theses

This study assessed the effects of a public-posting intervention on photocopy machine use by faculty members in an academic department. Public posting included posting of a chart that displayed number of copies made each week by individual faculty members along with the average cumulative rate of copying for previous weeks for each person. The intervention was applied in an A-B-A reversal design where data were collected prior to the intervention under usual conditions (A), during public posting (B), and after the public posting intervention was removed and usual conditions were restored (A). The results indicated that: (1) number of copies …

The Differential Effects Of Performance Monitoring And Performance Contingent Consequences In A Laboratory Setting, Julie A. Glasser

Masters Theses

A simulated work task, consisting of paper and pencil quality control inspection, was used to examine the effects of performance monitoring and performance-contingent feedback on the quality and quantity of work produced. Six subjects were exposed to two treatment conditions. During monitoring only, a supervisor checked performance by asking subjects about their progress. During performance-contingent feedback, a supervisor informed subjects of the number of correct inspections completed on a sample page and summarized the quality of their work in a brief statement. Performance was measured in terms of error detection accuracy (errors missed and false error detections) and rate of …