Social and Behavioral Sciences Commons^™

Customer Loyalty And Lifetime Value: An Empirical Investigation Of Consumer Packaged Goods, Jason Q. Zhang, Ashutosh Dixit, Roberto Friedmann

Marketing

It is traditionally accepted that customer loyalty is critical for a firm’s profitability. Recent research,however, questions the effects of customer loyalty on profitability. In light of this controversy, we examine the financial effects of customer loyalty using the framework of customer lifetime value (CLV). Our analysis reveals that in the area of consumer packaged goods, customer loyalty is positively associated with customer revenue and customer retention, both of which drive CLV. Thus, customer loyalty is indeed a predictor of long-term customer profitability to a firm. For marketers, customer loyalty continues to be a legitimate end goal to pursue in marketing …

Going Global: An Information Sourcebook For Small And Medium-Sized Businesses, J. Cory Tucker

Library Faculty Research

Awe (Univ. New Mexico, Albuquerque) has produced a wonderful resource for entrepreneurs and business owners interested in expanding their companies to the international market.

Developing Reverse Logistics Programs: A Resource Based View, Stephen E. Genchev, Timothy D. Landry, Patrica J. Daugherty, Anthony S. Roath

Journal of Transportation Management

Previous research proposes a six-process model for reverse logistics (RL) program design and execution. This manuscript advances RL related knowledge by incorporating the previous model into a broader theoretical framework, namely, the Resource Based View (RBV) of the firm. The current research employs exploratory techniques to investigate the applicability of RBV and its main tenants within the RL context. Based on in-depth interviews with 16 executives from seven different companies, the relationships among resources. RL capabilities, and RL competencies are explored.

A Study Of Logistics Strategies In Small Versus Large U.S. Manufacturing Firms, John E. Spillan, Jonathan W. Kohn, Michael A. Mcginnis

Journal of Transportation Management

The research reported in this manuscript empirically compares the similarities and differences of logistics strategies for small and large manufacturing firms. The hypotheses focus on whether there are significant differences between logistics strategies of small and large manufacturing firms and whether logistics strategy outcomes differ. The findings indicate that there are many similarities but differences do exist. The results identify dimensions of logistics strategy and assess their impact on logistics coordination effectiveness, customer service commitment, and company/division competitive responsiveness.

Forward Positioning And Consolidation Of Strategic Inventories, Joseph B. Skipper, John E. Bell, William A. Cunningham Iii, Daniel D. Mattioda

Journal of Transportation Management

The forward positioning of strategic inventory in the supply chain has an impact on transportation times and is important for sensitive demand profiles. Consolidation of stocks creates pooling effects and minimizes costs. This study analyzes a current military case where forward consolidation of equipment is considered using optimization, and payback periods are calculated for the cost of consolidating inventory at one of six locations. Results indicate that forward positioning and consolidation reduces time and cost, and also creates savings in reverse logistics flows. The study has implications for geographically diverse supply chains such as humanitarian aid and emergency response operations.

Fuel Costs And Supply Chain Decisions, Cliff Welborn

Journal of Transportation Management

The affect of rising fuel costs on the individual consumer is well documented in current media. Consumers are paying more for their basic necessities. Fuel surcharge, transportation cost, and logistics have become house hold words. The rising cost of crude oil creates an increase in fuel cost, and this creates an increase in the cost to transport products from one location to another. Managers, who are responsible for acquiring products and delivering them to customers, are also feeling the impact of higher fuel prices. This article will outline three significant areas where fuel prices are affecting U.S. supply chain decisions. …

Adapting Baumol’S Inventory Theoretic To Landed Cost Decisions, Stephan P. Brady, Peter F. Swan, Richard R. Young

Journal of Transportation Management

Major U.S. corporations have been importers for over 200 years. A significant impetus for “offshoring” has been reducing costs—usually labor costs. Often, other costs were overlooked. There has been a growing disenchantment with sourcing goods overseas, especially when there may be domestic alternatives as other costs begin to dominate. Baumol and Vinod’s Inventory Theoretic model was useful in adding transportation considerations. However, Baumol leaves out several important costs that unless considered in offshoring decisions can lead to suboptimal solutions. This paper extends that model, providing a prescriptive model that could be operationalized by firms to evaluate offshore sourcing decisions.

Mindful Leadership, Lyn Hopper

Georgia Library Quarterly

The author proposes mindful leadership for library officers and staff. She says that such leadership may be difficult to practice amid declining budgets but it is essential for effective leadership. She adds that psychologist Ellen Langer noted that job mindfulness boosts productivity, flexibility, leadership, innovation and job satisfaction. She claims that mindfulness originated from Buddhism by Buddhist monk Thich Nhat Hanh to reduce stress and encourage healing.

Are Consumers Disadvantaged Or Vulnerable? An Examination Of Consumer Complaints To The Better Business Bureau, Dennis Garrett, Peter Toumanoff

Marketing Faculty Research and Publications

Questions have emerged recently about the appropriateness of defining disadvantaged consumers based on their membership in certain demographic categories, such as income, age, education, and race. This study assessed whether these traditional classifications are useful for understanding consumer complaining behavior with the Better Business Bureau. Results of analysis of more than 24,000 consumer complaints filed with a local BBB office during a 13-year period do not provide consistent support for this disadvantaged consumer perspective. Instead, the emerging vulnerable consumer perspective may provide a more promising basis for future research.

Economic Thinking And Risk Attitudes: An Empirical Study, Peter Slepcevic-Zach, Ph.D., Thomas Koeppel

International Journal for Business Education

In the light of the current economic crisis, which had its roots in high risk dealings in the international financial markets, the question how economically minded students are and what propensity towards risk they have, are essential to improving their financial literacy. In a broad survey including economic and non-economic schools 649 students aged 14 and 18 were questioned. In this paper results are presented and implications for classroom teaching and curricular development are derived.

A Case Study On The Credit Guarantee Scheme., Mohd Rizal Zubair

Student Works (2010-2019)

A brief description of Bank Perusahaan Kecil dan Sederhana Malaysia Berhad (SME Bank) and Credit Guarantee Scheme (CGS) Bank Perusahaan Kecil dan Sederhana Malaysia Berhad or better known as SME Bank was established more than 30 years ago as Bank Industri dan Infrastruktur Malaysia Berhad. SME Bank is a Development Financial Institution and 100% owned by Ministry of Finance Incorporated and Ministry of Industrial and International Trade acts as the Supervising Ministry. As a Government Agency, SME Bank has its mandated role to provide financing as well as financial and business advisory services to Malaysian SMEs residing within predefined categories …

Testing The Impact Of Global Mindset On Positive Organizational Outcomes: A Multi-Level Analysis, Joana S. Story

Department of Agricultural Leadership, Education, and Communication: Dissertations, Theses, and Student Research

This multi-level study examined the relationship between leaders’ global mindset with followers’ rating of trust in leader, quality of the leader-member relationship (LMX), and organizational commitment. Complexity of global role and leader distance were also examined as moderating variables. Data were collected from 78 leader participants and 240 raters from one Fortune 100 multinational organization. A multilevel data analysis was conducted using Hierarchical Linear Modeling. No significant relationships were found between global mindset and ratings of follower trust in leader and quality of the leader-member-relationship. A significant negative relationship was found between global mindset of leaders and follower organizational commitment. …

The Impact Of Inflation Targeting Regime On The Relationship Between Stock Returns And Inflation: International Evidence, Unro Lee

Eberhardt School of Business Faculty Articles

Twenty six industrialized and emerging countries have adopted inflation targeting monetary policy since 1990 to combat persistently high inflation rate. This policy accords either the government and/or the central bank the authority to assign an explicit numerical target for inflation rate and implement an appropriate monetary policy to achieve its goal. This study investigates whether the adoption of inflation targeting strategy has affected the relationship between stock returns and inflation rate. Specifically, this study tests a hypothesis that, in an economy where inflation targeting has been adopted as a new monetary policy strategy, real stock returns should be sensitive to …

Workers' Migration And Remittances In Bangladesh, Khawaja Mamun, Hiranya K. Nath

WCBT Faculty Publications

Bangladesh has sent more than 6.7 million workers to over 140 countries during a period of more than three decades since the mid-1970s. Most of these workers temporarily migrated to work in Middle East and Southeast Asia. This mass movement of temporary migrant workers has, to some extent, eased unemployment pressures on the over-burdened labor market in this highly populated country. More importantly, the remittance transfers received from these migrant workers have reached a phenomenal level of over 10 billion US dollars in 2009, approximately 12 percent of GDP in Bangladesh. This paper analyzes the trends and various other aspects …

2010 April, Office Of Communications & Marketing, Morehead State University.

Morehead State Press Release Archive, 1961 to the Present

Press releases for April 2010.

Advertising Competition In Retail Markets, Kyle Bagwell, Gea M. Lee

Research Collection School Of Economics

We consider non-price advertising by retail firms that are privately informed as to their respective production costs. We construct an advertising equilibrium, in which informed consumers use an advertising search rule whereby they buy from the highest-advertising firm. Consumers are rational in using the advertising search rule, since the lowest-cost firm advertises the most and also selects the lowest price. Even though the advertising equilibrium facilitates productive effi ciency, we establish conditions under which firms enjoy higher expected profit when advertising is banned. Consumer welfare falls in this case, however. Under free entry, social surplus is higher when advertising is …

Advertising Collusion In Retail Markets, Kyle Bagwell, Gea M. Lee

Research Collection School Of Economics

We analyze non-price advertising by retail firms, when the firms are privately informed about their respective costs of production. In a static advertising game, an advertising equilibrium exists in which lower-cost firms select higher advertising levels. In this equilibrium, informed consumers rationally employ an advertising search rule in which they buy from the highest- advertising firm, since lower-cost firms also select lower prices. In a repeated advertising game, colluding firms face a tradeoff: the use of advertising can promote productive efficiency but only if sufficient current or future advertising expenses are incurred. At one extreme, if firms pool at zero …

What Is Influencing Financially-Driven Shareholder Activism In The Us And Uk—Principal-Agent Or Principal-Principal Problems?, Maureen I. Muller-Kahle

Theses and Dissertations in Business Administration

Shareholder activism is a response to corporate underperformance by one or more shareholders of the corporation. Classic agency theory suggests that shareholder activism is a mechanism to curb principal-agent problems in the firm. However, the principal-principal perspective suggests that shareholder activism is a mechanism for dominant shareholders to extract resources from the firm. This dissertation extends the current research by developing and testing competing hypotheses to examine the antecedents of financially driven shareholder activism in the United States and the United Kingdom. The extant literature on financially driven shareholder activism (FDSA) is reviewed, research gaps in the literature identified and …

The Life Cycle Of A Pandemic Crisis: Sars Impact On Air Travel, Jun Liu, Steven E. Moss, Jonathan Zhang

Logistics & Supply Chain Management: Faculty Presentations (1998-2020)

This paper studies the effects of the SARS outbreak on air travel between the US and three destinations; China, Hong Kong and Taiwan. ARIMA models with interventions are used to estimate the timing, depth and shape of SARS impact on international air travel. Links between empirical findings and a conceptual framework for analyzing the life cycle of a crisis are established. The conceptual framework uses situational choice and governmental public relations differences by location to explain the response patterns to the crises. The research finds significant evidence that the impact and life cycle of SARS effect on air travel varies …

تسعير الخدمة التعليمية في الجامعات والكليات الأهلية العراقية, غازي معين فيصل, خولة حسين حمدان

Muthanna Journal of Administrative and Economics Sciences

يهدف البحث الى دراسة الأسس التي تعتمدها الجامعات والكليات الأهلية العراقية عند تسعيرها للخدمة التعليمية وبيان أسباب التفاوت في رسوم الخدمة التعليمية وتحديد الأساليب المناسبة التي يجب تطبيقها عند تسعير الخدمة التعليمية. وتم جمع البيانات عن طريق الاستمارة الإلكترونية المحكمة من قبل مختصين والتي وزعت على الجامعات والكليات الأهلية العراقية بواقع (4) جامعات أهلية ، (18) كلية أهلية لتحقيق اهداف البحث. وتوصل البحث الى مجموعة من الاستنتاجات أهمها : تركز الجامعات والكليات الأهلية على تحديد رسوم الخدمة التعليمية وفق أساس واحد للتسعير دون دراسة جميع العوامل المؤثرة على قرارات التسعير ،مما قد يؤدي الى زيادة العائد في اختصاصات معينة ولكن …

Finding Latino/As: Library Tools To Discover And Mine Social Data And Statistics For Latino/Hispanic Populations In The United States, Marisol Ramos, Shikha Sharma

UConn Library Presentations

The purpose of this presentation is to clarify the difference between Data Mining from Mining for Data when searching for information about the United States Latino/Hispanic American population and what tools are available at the Homer Babbidge Libraries for our faculty and students doing this type of research.

This presentation was part of the Puerto Rican and Latino Studies Institute's Terturlia series, March 31, 2010.

التنويع الاقتصادي في العراق بين تحديات الحاضر وامكانات المستقبل, حيدر طالب موسى

Muthanna Journal of Administrative and Economics Sciences

أن المتتبع لمسيرة الاقتصاد العراقي يرى بأن مراحله الاقتصادية وحتى السياسية والتي نشير لها هنا كونها لعبت الدور الابرز في رسم السياسات الاقتصادية قد جعلته أقتصاداً ريعياً بامتياز على الرغم من وفرة الموارد البشرية والمادية ، ,وعلى الرغم من هذه الوفرة الأ انه لم تبذل جهود جدية مبنية على أسس علمية للهروب من الفخ الريعي بل كانت الجهود تمثل في جوهرها منهجاً سياسياً ذو صبغة أقتصادية ، بحيث لم يتبنى القائمين على السياسة الاقتصادية منهجاً صحيحاً يقوم على استثمار الفوائض النفطية العالية ، بل بالعكس من ذلك أصبحت تبنى الموازنات العامة للدولة العراقية على أساس سعر النفط العالمي مما أنعكس …

دور الصناعات الصغيرة والمتوسطة في تحقيق التنمية الاقتصادية : دراسة حالة العراق, سعاد جواد كاظم

Muthanna Journal of Administrative and Economics Sciences

يجري التأكيد على دور الصناعات الصغيرة والمتوسطة باعتبارها النمط الأكثر فعالية في تحريك القوى العاملة شبه الماهرة وغير الماهرة باتجاه عملية التصنيع، وهو ما يأتي تزامنا مع الاهتمام الذي يعطى عادة إلى مسألتي: توفير فرص العمل للأفراد الذين يتسمون بمهارة عالية نسبيا وتوسيع نطاق التنمية الصناعية في الاقتصاد ليشمل كافة المجالات، وسيتبع ذلك الكثير من التساؤلات بشأن كل من وضع الحدود الدقيقة للصناعات الصغيرة والمتوسطة لتميزها عن الصناعات الكبيرة وعلاقة حجم المؤسسة بالكثافة النسبية للعنصر الإنتاجي من جانب وبكفاءة استخدام المدخلات من جانب آخر، وكل هذا يقدم صورة شاملة عن الصناعات الصغيرة في علاقاتها الهيكلية باعتبارات الموقعية وتنظيماتها المؤسسية.

المتطلبات الأساسية لمنهجية Six Sigma الرشيقة وانعكاسها على تعزيز استراتيجيات التصنيع الرشيق : دراسة استطلاعية لآراء عينة من المدراء في شركة نفط الشمال – كركوك, احمد حسين علي, محمد ابراهيم محمد

Muthanna Journal of Administrative and Economics Sciences

يهدف البحث الحالي الى محاولة ايجاد طبيعة علاقة الارتباط والأثر للمتطلبات الأساسية لمنهجيةsix sigma الرشيقة مع اســـــتراتيـــجــــيات التــــصنـــيع الرشيق، والــــتــي أضحت إحدى المواضيع الـــمـهــمــة في علم إدارة الانتاج والعمليات في الحقبة الزمنية الأخيرة، ولأجل معرفة النتائج المترتبة على هذه العلاقة ضمن بيئة الصناعة العراقية ، فقد قام الباحثان باختيار احدى الشركات الــــــصناعية والمتمثلة بشركة نفط الشمال في محافظة كركوك، وذلك من خلال دراســــــــة استـــــــطــلاعيــــة لآراء مجموعة من المدراء العاملين فيها، وتم التوصل الى عدة استنتاجات كان من أهمها “وجود علاقة ارتباط بين متطلبات منهجية six sigma الرشيقة واستراتيجيات التصنيع الرشيق ، فــــضــلاً عــــــــن التأثير المعنوي لــمتــطلبات منهجية six sigma الرشيقة …

Phased Retirement Data Sheet, Workplace Flexibility 2010, Georgetown University Law Center

Memos and Fact Sheets

This data sheet includes information on current coverage and participation by American workers in pension and retirement plans. It also includes information on what employees say they want in terms of flexible work arrangements and access to pension and retirement funds, as well as what employers say they need with regard to the workforce of the future.

Early Retirement Incentive Plans And The Age Discrimination In Employment Act, Workplace Flexibility 2010, Georgetown University Law Center

Memos and Fact Sheets

Early retirement incentive plans (ERIP) “seek to give incentives to older employees to retire before conventional retirement age. The purpose of these programs is to cut back on salaries and benefits to make way for younger workers.” While some ERIPs might constitute a prohibited act under the Age Discrimination in Employment Act (ADEA), the statute provides an affirmative defense for employers who can prove that the plan is voluntary and “consistent with the purposes” of the Act.

Some commentators have suggested that one way to encourage employers to establish bona fide phased retirement programs within their qualified pension plans is …

Benefits, Rights And Features Nondiscrimination Testing And Phased Retirement Programs, Workplace Flexibility 2010, Georgetown University Law Center

Memos and Fact Sheets

Various studies indicate that formal phased retirement programs within defined benefit plans are wanted and needed by both employers and employees. Phased retirement programs may be useful for employees who want to reduce their hours during later stages of their careers, but who wish to remain in the workforce. For employers, a phased retirement program may be a useful tool to retain talented employees who may otherwise fully retire.

In designing phased retirement programs, It is not surprising that many employers wish to have significant discretion in deciding which employees they will seek to retain through a phased retirement program. …

Phased Retirement Benefits And Final Full Retirement Calculations: Open Issues, Workplace Flexibility 2010, Georgetown University Law Center

Memos and Fact Sheets

This document briefly describes two issues relating to the final, full retirement benefit for individuals who receive a phased retirement distribution from a defined benefit plan: 1) whether and how any phased retirement distribution would offset the final full retirement benefit, and 2) the form of the payment of the final, full retirement benefit.

A Timeline Of The Evolution Of Retirement In The United States, Workplace Flexibility 2010, Georgetown University Law Center

Memos and Fact Sheets

This document provides key highlights in the history of retirement in the United States. It provides some background on how the concept of retirement, and its legal treatment, has evolved. This time-line does not include every law related to pension and retirement plans. Rather, it emphasizes those laws that have come to shape how we view retirement, particularly the tax laws that encouraged employers to establish pension and retirement plans in the first place.

Ua12/2/1 College Heights Herald, Vol. 85, No. 40, Wku Student Affairs

WKU Administration Documents

WKU campus newspaper reporting campus, athletic and Bowling Green, Kentucky news. Articles:

• Harris, Shakia. WKU Seeks Captionists, Interpreters – Student Disability Services, American Sign Language
• Wilson, Laurel & Shakia Harris. A Fair Chance: Job Fair Aims to Help Students Find Employment
• Resume Tips
• Duvall, Tessa. Colonial Court Ready to House 24 Scholars – Visiting Scholars Program
• Demirjian, Hanna. South Union Shaker Museum Offers View of the Past
• Wilson, Laurel. End to Ingrid Woods Lawsuit Against Western – Discrimination
• Wilson, Laurel. House, Senate Negotiating Budget – Legislation
• Erskine, Anne. Editorial Cartoon re: Return of Spring
• Bennett, Micah. Domestic Partner Benefits Issue …