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Articles 1231 - 1260 of 1897

Full-Text Articles in Artificial Intelligence and Robotics

Efficient Retrieval Of Matrix Factorization-Based Top-K Recommendations: A Survey Of Recent Approaches, Dung D. Le, Hady W. Lauw Apr 2021

Efficient Retrieval Of Matrix Factorization-Based Top-K Recommendations: A Survey Of Recent Approaches, Dung D. Le, Hady W. Lauw

Research Collection School Of Computing and Information Systems

Top-k recommendation seeks to deliver a personalized list of k items to each individual user. An established methodology in the literature based on matrix factorization (MF), which usually represents users and items as vectors in low-dimensional space, is an effective approach to recommender systems, thanks to its superior performance in terms of recommendation quality and scalability. A typical matrix factorization recommender system has two main phases: preference elicitation and recommendation retrieval. The former analyzes user-generated data to learn user preferences and item characteristics in the form of latent feature vectors, whereas the latter ranks the candidate items based on the …


Mixed Dish Recognition With Contextual Relation And Domain Alignment, Lixi Deng, Jingjing Chen, Chong-Wah Ngo, Qianru Sun, Sheng Tang, Yongdong Zhang, Tat-Seng Chua Apr 2021

Mixed Dish Recognition With Contextual Relation And Domain Alignment, Lixi Deng, Jingjing Chen, Chong-Wah Ngo, Qianru Sun, Sheng Tang, Yongdong Zhang, Tat-Seng Chua

Research Collection School Of Computing and Information Systems

Mixed dish is a food category that contains different dishes mixed in one plate, and is popular in Eastern and Southeast Asia. Recognizing the individual dishes in a mixed dish image is important for health related applications, e.g. to calculate the nutrition values of the dish. However, most existing methods that focus on single dish classification are not applicable to the recognition of mixed dish images. The main challenge of mixed dish recognition comes from three aspects: a wide range of dish types, the complex dish combination with severe overlap between different dishes and the large visual variances of same …


Cross-Topic Rumor Detection Using Topic-Mixtures, Weijieying Ren, Jing Jiang, Ling Min Serena Khoo, Hai Leong Chieu Apr 2021

Cross-Topic Rumor Detection Using Topic-Mixtures, Weijieying Ren, Jing Jiang, Ling Min Serena Khoo, Hai Leong Chieu

Research Collection School Of Computing and Information Systems

There has been much interest in rumor detection using deep learning models in recent years. A well-known limitation of deep learning models is that they tend to learn superficial patterns, which restricts their generalization ability. We find that this is also true for cross-topic rumor detection. In this paper, we propose a method inspired by the “mixture of experts” paradigm. We assume that the prediction of the rumor class label given an instance is dependent on the topic distribution of the instance. After deriving a vector representation for each topic, given an instance, we derive a “topic mixture” vector for …


Multi-Domain Dialogue State Tracking With Recursive Inference, Lizi Liao, Tongyao Zhu, Le Hong Long, Tat-Seng Chua Apr 2021

Multi-Domain Dialogue State Tracking With Recursive Inference, Lizi Liao, Tongyao Zhu, Le Hong Long, Tat-Seng Chua

Research Collection School Of Computing and Information Systems

Multi-domain dialogue state tracking (DST) is a critical component for monitoring user goals during the course of an interaction. Existing approaches have relied on dialogue history indiscriminately or updated on the most recent turns incrementally. However, in spite of modeling it based on fixed ontology or open vocabulary, the former setting violates the interactive and progressing nature of dialogue, while the later easily gets affected by the error accumulation conundrum. Here, we propose a Recursive Inference mechanism (ReInf) to resolve DST in multi-domain scenarios that call for more robust and accurate tracking capability. Specifically, our agent reversely reviews the dialogue …


Homophily Outlier Detection In Non-Iid Categorical Data, Guansong Pang, Longbing Cao, Ling Chen Apr 2021

Homophily Outlier Detection In Non-Iid Categorical Data, Guansong Pang, Longbing Cao, Ling Chen

Research Collection School Of Computing and Information Systems

Most of existing outlier detection methods assume that the outlier factors (i.e., outlierness scoring measures) of data entities (e.g., feature values and data objects) are Independent and Identically Distributed (IID). This assumption does not hold in real-world applications where the outlierness of different entities is dependent on each other and/or taken from different probability distributions (non-IID). This may lead to the failure of detecting important outliers that are too subtle to be identified without considering the non-IID nature. The issue is even intensified in more challenging contexts, e.g., high-dimensional data with many noisy features. This work introduces a novel outlier …


Time Period-Based Top-K Semantic Trajectory Pattern Query, Munkh-Erdene Yadamjav, Farhana Murtaza Choudhury, Zhifeng Bao, Baihua Zheng Apr 2021

Time Period-Based Top-K Semantic Trajectory Pattern Query, Munkh-Erdene Yadamjav, Farhana Murtaza Choudhury, Zhifeng Bao, Baihua Zheng

Research Collection School Of Computing and Information Systems

The sequences of user check-ins form semantic trajectories that represent the movement of users through time, along with the types of POIs visited. Extracting patterns in semantic trajectories can be widely used in applications such as route planning and trip recommendation. Existing studies focus on the entire time duration of the data, which may miss some temporally significant patterns. In addition, they require thresholds to define the interestingness of the patterns. Motivated by the above, we study a new problem of finding top-k semantic trajectory patterns w.r.t. a given time period and categories by considering the spatial closeness of POIs. …


Spectral Tensor Train Parameterization Of Deep Learning Layers, A. Obukhov, M. Rakhuba, A. Liniger, Zhiwu Huang, S. Georgoulis, D. Dai, Van Gool L. Apr 2021

Spectral Tensor Train Parameterization Of Deep Learning Layers, A. Obukhov, M. Rakhuba, A. Liniger, Zhiwu Huang, S. Georgoulis, D. Dai, Van Gool L.

Research Collection School Of Computing and Information Systems

We study low-rank parameterizations of weight matrices with embedded spectral properties in the Deep Learning context. The low-rank property leads to parameter efficiency and permits taking computational shortcuts when computing mappings. Spectral properties are often subject to constraints in optimization problems, leading to better models and stability of optimization. We start by looking at the compact SVD parameterization of weight matrices and identifying redundancy sources in the parameterization. We further apply the Tensor Train (TT) decomposition to the compact SVD components, and propose a non-redundant differentiable parameterization of fixed TT-rank tensor manifolds, termed the Spectral Tensor Train Parameterization (STTP). We …


How Do Users Answer Matlab Questions On Q&A Sites? A Case Study On Stack Overflow And Mathworks, Mahshid Naghashzadeh, Amir Hagshenas, Ashkan Sami, David Lo Mar 2021

How Do Users Answer Matlab Questions On Q&A Sites? A Case Study On Stack Overflow And Mathworks, Mahshid Naghashzadeh, Amir Hagshenas, Ashkan Sami, David Lo

Research Collection School Of Computing and Information Systems

MATLAB is an engineering programming language with various toolboxes that has a dedicated Question and Answer (Q&A) platform on the MathWorks website, which is similar to Stack Overflow (SO). Moreover, some MATLAB users ask their questions on SO. This paper aims to compare these two Q&A platforms to see what kind of questions are asked and how developers answer these questions in each platform. The result of our analysis on 80,382 MATLAB questions on SO and 266,367 questions on MathWorks show that MATLAB questions on topics ranging from the MATLAB software installation to questions related to programming received high votes …


Is The Ground Truth Really Accurate? Dataset Purification For Automated Program Repair, Deheng Yang, Yan Lei, Xiaoguang Mao, David Lo, Huan Xie, Meng Yan Mar 2021

Is The Ground Truth Really Accurate? Dataset Purification For Automated Program Repair, Deheng Yang, Yan Lei, Xiaoguang Mao, David Lo, Huan Xie, Meng Yan

Research Collection School Of Computing and Information Systems

Datasets of real-world bugs shipped with human-written patches are intensively used in the evaluation of existing automated program repair (APR) techniques, wherein the human-written patches always serve as the ground truth, for manual or automated assessment approaches, to evaluate the correctness of test-suite adequate patches. An inaccurate human-written patch tangled with other code changes will pose threats to the reliability of the assessment results. Therefore, the construction of such datasets always requires much manual effort on isolating real bug fixes from bug fixing commits. However, the manual work is time-consuming and prone to mistakes, and little has been known on …


Learning To Assess The Quality Of Stroke Rehabilitation Exercises, Min Hun Lee, Daniel P. Siewiorek, Asim Smailagic, Alexandre Bernardino, Sergi Bermúdez I Badia Mar 2021

Learning To Assess The Quality Of Stroke Rehabilitation Exercises, Min Hun Lee, Daniel P. Siewiorek, Asim Smailagic, Alexandre Bernardino, Sergi Bermúdez I Badia

Research Collection School Of Computing and Information Systems

Due to the limited number of therapists, task-oriented exercises are often prescribed for post-stroke survivors as in-home rehabilitation. During in-home rehabilitation, a patient may become unmotivated or confused to comply prescriptions without the feedback of a therapist. To address this challenge, this paper proposes an automated method that can achieve not only qualitative, but also quantitative assessment of stroke rehabilitation exercises. Specifically, we explored a threshold model that utilizes the outputs of binary classifiers to quantify the correctness of a movements into a performance score. We collected movements of 11 healthy subjects and 15 post-stroke survivors using a Kinect sensor …


Deep Learning For Anomaly Detection: Challenges, Methods, And Opportunities, Guansong Pang, Longbing Cao, Charu Aggarwal Mar 2021

Deep Learning For Anomaly Detection: Challenges, Methods, And Opportunities, Guansong Pang, Longbing Cao, Charu Aggarwal

Research Collection School Of Computing and Information Systems

In this tutorial we aim to present a comprehensive survey of the advances in deep learning techniques specifically designed for anomaly detection (deep anomaly detection for short). Deep learning has gained tremendous success in transforming many data mining and machine learning tasks, but popular deep learning techniques are inapplicable to anomaly detection due to some unique characteristics of anomalies, e.g., rarity, heterogeneity, boundless nature, and prohibitively high cost of collecting large-scale anomaly data. Through this tutorial, audiences would gain a systematic overview of this area, learn the key intuitions, objective functions, underlying assumptions, advantages and disadvantages of different categories of …


Accelerating Large-Scale Heterogeneous Interaction Graph Embedding Learning Via Importance Sampling, Yugang Ji, Mingyang Yin, Hongxia Yang, Jingren Zhou, Vincent W. Zheng, Chuan Shi, Yuan Fang Feb 2021

Accelerating Large-Scale Heterogeneous Interaction Graph Embedding Learning Via Importance Sampling, Yugang Ji, Mingyang Yin, Hongxia Yang, Jingren Zhou, Vincent W. Zheng, Chuan Shi, Yuan Fang

Research Collection School Of Computing and Information Systems

In real-world problems, heterogeneous entities are often related to each other through multiple interactions, forming a Heterogeneous Interaction Graph (HIG in short). While modeling HIGs to deal with fundamental tasks, graph neural networks present an attractive opportunity that can make full use of the heterogeneity and rich semantic information by aggregating and propagating information from different types of neighborhoods. However, learning on such complex graphs, often with millions or billions of nodes, edges, and various attributes, could suffer from expensive time cost and high memory consumption. In this paper, we attempt to accelerate representation learning on large-scale HIGs by adopting …


Norm-Based Generalisation Bounds For Deep Multi-Class Convolutional Neural Networks, Antoine Ledent, Waleed Mustafa, Yunwen Lei, Marius Kloft Feb 2021

Norm-Based Generalisation Bounds For Deep Multi-Class Convolutional Neural Networks, Antoine Ledent, Waleed Mustafa, Yunwen Lei, Marius Kloft

Research Collection School Of Computing and Information Systems

We show generalisation error bounds for deep learning with two main improvements over the state of the art. (1) Our bounds have no explicit dependence on the number of classes except for logarithmic factors. This holds even when formulating the bounds in terms of the Frobenius-norm of the weight matrices, where previous bounds exhibit at least a squareroot dependence on the number of classes. (2) We adapt the classic Rademacher analysis of DNNs to incorporate weight sharing—a task of fundamental theoretical importance which was previously attempted only under very restrictive assumptions. In our results, each convolutional filter contributes only once …


Fine-Grained Generalization Analysis Of Vector-Valued Learning, Liang Wu, Antoine Ledent, Yunwen Lei, Marius Kloft Feb 2021

Fine-Grained Generalization Analysis Of Vector-Valued Learning, Liang Wu, Antoine Ledent, Yunwen Lei, Marius Kloft

Research Collection School Of Computing and Information Systems

Many fundamental machine learning tasks can be formulated as a problem of learning with vector-valued functions, where we learn multiple scalar-valued functions together. Although there is some generalization analysis on different specific algorithms under the empirical risk minimization principle, a unifying analysis of vector-valued learning under a regularization framework is still lacking. In this paper, we initiate the generalization analysis of regularized vector-valued learning algorithms by presenting bounds with a mild dependency on the output dimension and a fast rate on the sample size. Our discussions relax the existing assumptions on the restrictive constraint of hypothesis spaces, smoothness of loss …


Model Uncertainty Guides Visual Object Tracking, Lijun Zhou, Antoine Ledent, Qintao Hu, Ting Liu, Jianlin Zhang, Marius Kloft Feb 2021

Model Uncertainty Guides Visual Object Tracking, Lijun Zhou, Antoine Ledent, Qintao Hu, Ting Liu, Jianlin Zhang, Marius Kloft

Research Collection School Of Computing and Information Systems

Model object trackers largely rely on the online learning of a discriminative classifier from potentially diverse sample frames. However, noisy or insufficient amounts of samples can deteriorate the classifiers' performance and cause tracking drift. Furthermore, alterations such as occlusion and blurring can cause the target to be lost. In this paper, we make several improvements aimed at tackling uncertainty and improving robustness in object tracking. Our first and most important contribution is to propose a sampling method for the online learning of object trackers based on uncertainty adjustment: our method effectively selects representative sample frames to feed the discriminative branch …


Adversarial Meta Sampling For Multilingual Low-Resource Speech Recognition, Yubei Xiao, Ke Gong, Pan Zhou, Guolin Zheng, Xiaodan Liang, Liang Lin Feb 2021

Adversarial Meta Sampling For Multilingual Low-Resource Speech Recognition, Yubei Xiao, Ke Gong, Pan Zhou, Guolin Zheng, Xiaodan Liang, Liang Lin

Research Collection School Of Computing and Information Systems

Human doctors with well-structured medical knowledge can diagnose a disease merely via a few conversations with patients about symptoms. In contrast, existing knowledgegrounded dialogue systems often require a large number of dialogue instances to learn as they fail to capture the correlations between different diseases and neglect the diagnostic experience shared among them. To address this issue, we propose a more natural and practical paradigm, i.e., low-resource medical dialogue generation, which can transfer the diagnostic experience from source diseases to target ones with a handful of data for adaptation. It is capitalized on a commonsense knowledge graph to characterize the …


Scalable Verification Of Quantized Neural Networks, Thomas A. Henzinger, Mathias Lechner, Dorde Zikelic Feb 2021

Scalable Verification Of Quantized Neural Networks, Thomas A. Henzinger, Mathias Lechner, Dorde Zikelic

Research Collection School Of Computing and Information Systems

Formal verification of neural networks is an active topic of research, and recent advances have significantly increased the size of the networks that verification tools can handle. However, most methods are designed for verification of an idealized model of the actual network which works over real arithmetic and ignores rounding imprecisions. This idealization is in stark contrast to network quantization, which is a technique that trades numerical precision for computational efficiency and is, therefore, often applied in practice. Neglecting rounding errors of such low-bit quantized neural networks has been shown to lead to wrong conclusions about the network’s correctness. Thus, …


Relative And Absolute Location Embedding For Few-Shot Node Classification On Graph, Zemin Liu, Yuan Fang, Chenghao Liu, Steven C. H. Hoi Feb 2021

Relative And Absolute Location Embedding For Few-Shot Node Classification On Graph, Zemin Liu, Yuan Fang, Chenghao Liu, Steven C. H. Hoi

Research Collection School Of Computing and Information Systems

Node classification is an important problem on graphs. While recent advances in graph neural networks achieve promising performance, they require abundant labeled nodes for training. However, in many practical scenarios there often exist novel classes in which only one or a few labeled nodes are available as supervision, known as few-shot node classification. Although meta-learning has been widely used in vision and language domains to address few-shot learning, its adoption on graphs has been limited. In particular, graph nodes in a few-shot task are not independent and relate to each other. To deal with this, we propose a novel model …


Terrace-Based Food Counting And Segmentation, Huu-Thanh Nguyen, Chong-Wah Ngo Feb 2021

Terrace-Based Food Counting And Segmentation, Huu-Thanh Nguyen, Chong-Wah Ngo

Research Collection School Of Computing and Information Systems

This paper represents object instance as a terrace, where the height of terrace corresponds to object attention while the evolution of layers from peak to sea level represents the complexity in drawing the finer boundary of an object. A multitask neural network is presented to learn the terrace representation. The attention of terrace is leveraged for instance counting, and the layers provide prior for easy-to-hard pathway of progressive instance segmentation. We study the model for counting and segmentation for a variety of food instances, ranging from Chinese, Japanese to Western food. This paper presents how the terrace model deals with …


Fireeye: Cybersecurity In Action, Singapore Management University Jan 2021

Fireeye: Cybersecurity In Action, Singapore Management University

Perspectives@SMU

FireEye built its success on its ‘Human + AI’ philosophy. But can a cybersecurity firm get ahead of the attackers and predict an attack…on itself?


Scalable Online Vetting Of Android Apps For Measuring Declared Sdk Versions And Their Consistency With Api Calls, Daoyuan Wu, Debin Gao, David Lo Jan 2021

Scalable Online Vetting Of Android Apps For Measuring Declared Sdk Versions And Their Consistency With Api Calls, Daoyuan Wu, Debin Gao, David Lo

Research Collection School Of Computing and Information Systems

Android has been the most popular smartphone system with multiple platform versions active in the market. To manage the application’s compatibility with one or more platform versions, Android allows apps to declare the supported platform SDK versions in their manifest files. In this paper, we conduct a systematic study of this modern software mechanism. Our objective is to measure the current practice of declared SDK versions (which we term as DSDK versions afterwards) in real apps, and the (in)consistency between DSDK versions and their host apps’ API calls. To successfully analyze a modern dataset of 22,687 popular apps (with an …


Zone Path Construction (Zac) Based Approaches For Effective Real-Time Ridesharing, Meghna Lowalekar, Pradeep Varakantham, Patrick Jaillet Jan 2021

Zone Path Construction (Zac) Based Approaches For Effective Real-Time Ridesharing, Meghna Lowalekar, Pradeep Varakantham, Patrick Jaillet

Research Collection School Of Computing and Information Systems

Real-time ridesharing systems such as UberPool, Lyft Line and GrabShare have become hugely popular as they reduce the costs for customers, improve per trip revenue for drivers and reduce traffic on the roads by grouping customers with similar itineraries. The key challenge in these systems is to group the “right” requests to travel together in the “right” available vehicles in real-time, so that the objective (e.g., requests served, revenue or delay) is optimized. This challenge has been addressed in existing work by: (i) generating as many relevant feasible combinations of requests (with respect to the available delay for customers) as …


What Makes A Popular Academic Ai Repository?, Yuanrui Fan, Xin Xia, David Lo, Ahmed E. Hassan, Shanping Li Jan 2021

What Makes A Popular Academic Ai Repository?, Yuanrui Fan, Xin Xia, David Lo, Ahmed E. Hassan, Shanping Li

Research Collection School Of Computing and Information Systems

Many AI researchers are publishing code, data and other resources that accompany their papers in GitHub repositories. In this paper, we refer to these repositories as academic AI repositories. Our preliminary study shows that highly cited papers are more likely to have popular academic AI repositories (and vice versa). Hence, in this study, we perform an empirical study on academic AI repositories to highlight good software engineering practices of popular academic AI repositories for AI researchers. We collect 1,149 academic AI repositories, in which we label the top 20% repositories that have the most number of stars as popular, and …


A Continual Deepfake Detection Benchmark: Dataset, Methods, And Essentials, Chuqiao Li, Zhiwu Huang, Danda Pani Paudel, Yabin Wang, Mohamad Shahbazi, Xiaopeng Hong, Van Gool Luc Jan 2021

A Continual Deepfake Detection Benchmark: Dataset, Methods, And Essentials, Chuqiao Li, Zhiwu Huang, Danda Pani Paudel, Yabin Wang, Mohamad Shahbazi, Xiaopeng Hong, Van Gool Luc

Research Collection School Of Computing and Information Systems

There have been emerging a number of benchmarks and techniques for the detection of deepfakes. However, very few works study the detection of incrementally appearing deepfakes in the real-world scenarios. To simulate the wild scenes, this paper suggests a continual deepfake detection benchmark (CDDB) over a new collection of deepfakes from both known and unknown generative models. The suggested CDDB designs multiple evaluations on the detection over easy, hard, and long sequence of deepfake tasks, with a set of appropriate measures. In addition, we exploit multiple approaches to adapt multiclass incremental learning methods, commonly used in the continual visual recognition, …


3d Dental Biometrics: Automatic Pose-Invariant Dental Arch Extraction And Matching, Xin Zhong, Zhiyuan Zhang Jan 2021

3d Dental Biometrics: Automatic Pose-Invariant Dental Arch Extraction And Matching, Xin Zhong, Zhiyuan Zhang

Research Collection School Of Computing and Information Systems

A novel automatic pose-invariant dental arch extraction and matching framework is developed for 3D dental identification using laser-scanned dental plasters. In our previous attempt [1-5], 3D point-based algorithms have been developed and they have shown a few advantages over existing 2D dental identifications. This study is a continuous effort in developing arch-based algorithms to extract and match dental arch feature in an automatic and pose-invariant way. As best as we know, this is the first attempt at automatic dental arch extraction and matching for 3D dental identification. A Radial Ray Algorithm (RRA) is proposed by projecting dental arch shape from …


Partial Adversarial Behavior Deception In Security Games, Thanh H. Nguyen, Arunesh Sinha, He He Jan 2021

Partial Adversarial Behavior Deception In Security Games, Thanh H. Nguyen, Arunesh Sinha, He He

Research Collection School Of Computing and Information Systems

Learning attacker behavior is an important research topic in security games as security agencies are often uncertain about attackers’ decision making. Previous work has focused on developing various behavioral models of attackers based on historical attack data. However, a clever attacker can manipulate its attacks to fail such attack-driven learning, leading to ineffective defense strategies. We study attacker behavior deception with three main contributions. First, we propose a new model, named partial behavior deception model, in which there is a deceptive attacker (among multiple attackers) who controls a portion of attacks. Our model captures real-world security scenarios such as wildlife …


Fakespotter: A Simple Yet Robust Baseline For Spotting Ai-Synthesized Fake Faces, Run Wang, Felix Juefei-Xu, Lei Ma, Xiaofei Xie, Yihao Huang, Jian Wang, Yang Liu Jan 2021

Fakespotter: A Simple Yet Robust Baseline For Spotting Ai-Synthesized Fake Faces, Run Wang, Felix Juefei-Xu, Lei Ma, Xiaofei Xie, Yihao Huang, Jian Wang, Yang Liu

Research Collection School Of Computing and Information Systems

In recent years, generative adversarial networks (GANs) and its variants have achieved unprecedented success in image synthesis. They are widely adopted in synthesizing facial images which brings potential security concerns to humans as the fakes spread and fuel the misinformation. However, robust detectors of these AI-synthesized fake faces are still in their infancy and are not ready to fully tackle this emerging challenge. In this work, we propose a novel approach, named FakeSpotter, based on monitoring neuron behaviors to spot AIsynthesized fake faces. The studies on neuron coverage and interactions have successfully shown that they can be served as testing …


Who Am I?: Towards Social Self-Awareness For Intelligent Agents, Budhitama Subagdja, Han Yi Tay, Ah-Hwee Tan Jan 2021

Who Am I?: Towards Social Self-Awareness For Intelligent Agents, Budhitama Subagdja, Han Yi Tay, Ah-Hwee Tan

Research Collection School Of Computing and Information Systems

Most of today’s AI technologies are geared towards mastering specific tasks performance through learning from a huge volume of data. However, less attention has still been given to make the AI understand its own purposes or be responsible socially. In this paper, a new model of agent is presented with the capacity to represent itself as a distinct individual with identity, a mind of its own, unique experiences, and social lives. In this way, the agent can interact with its surroundings and other agents seamlessly and meaningfully. A practical framework for developing an agent architecture with this model of self …


The Value Of Humanization In Customer Service, Yang Gao, Huaxia Rui, Shujing Sun Jan 2021

The Value Of Humanization In Customer Service, Yang Gao, Huaxia Rui, Shujing Sun

Research Collection School Of Computing and Information Systems

As algorithm-based agents become increasingly capable of handling customer service queries, customers are often uncertain whether they are served by humans or algorithms, and managers are left to question the value of human agents once the technology matures. The current paper studies this question by quantifying the impact of customers' enhanced perception of being served by human agents on customer service interactions. Our identification strategy hinges on the abrupt implementation by Southwest Airlines of a signature policy, which requires the inclusion of an agent's first name in responses on Twitter, thereby making the agent more humanized in the eyes of …


Vision-Based Analytics For Improved Ai-Driven Iot Applications, Amit Sharma Dec 2020

Vision-Based Analytics For Improved Ai-Driven Iot Applications, Amit Sharma

Dissertations and Theses Collection (Open Access)

Proliferation of Internet of Things (IoT) sensor systems, primarily driven by cheaper embedded hardware platforms and wide availability of light-weight software platforms, has opened up doors for large-scale data collection opportunities. The availability of massive amount of data has in-turn given way to rapidly growing machine learning models e.g. You Only Look Once (YOLO), Single-Shot-Detectors (SSD) and so on. There has been a growing trend of applying machine learning techniques, e.g., object detection, image classification, face detection etc., on data collected from camera sensors and therefore enabling plethora of vision-sensing applications namely self-driving cars, automatic crowd monitoring, traffic-flow analysis, occupancy …