Computer Sciences Commons^™

Logistics Network Design With Supplier Consolidation Hubs And Multiple Shipment Options, Michelle L. F. Cheong, Rohit Bhatnagar, Stephen C. Graves

Research Collection School Of Computing and Information Systems

An important service provided by third-party logistics (3PL) firms is to manage the inbound logistics of raw materials and components from multiple suppliers to several manufacturing plants. A key challenge for these 3PL firms is to determine how to coordinate and consolidate the transportation flow, so as to get the best overall logistics performance. One tactic is to establish consolidation hubs that collect shipments from several suppliers, consolidate these shipments, and direct the consolidated shipments to the appropriate manufacturing plant. We consider the network design problem to implement this tactic, namely deciding the number, location and operation of consolidation hubs …

A Collaborative, Hierarchical, Incremental, And Problem Solving Information Systems Development Model, Timothy Joseph Burns

Dissertations

The "software crisis" has been a much discussed and debated topic in Information Systems research. A core cause of the crisis is often identified as the methodologies and approaches used to develop information systems. Thus, over the years a multitude of methodologies have emerged in support of quality software. While many of these methodologies have been effective, research has shown that system development is a highly circumstantial process, and that no one methodology can be optimal in every context of every project. It is also a fact that system development practitioners have employed ad hoc approaches to modify formal methodologies …

Revealing The Antecedents And Benefits Of Kms Use: An Exploratory Study In A Petroleum Company In Oman, Kamla Al-Busaidi '05, Lorne Olfman, Terry Ryan, Gondy Leroy

CGU Faculty Publications and Research

This pilot study aimed to explore technical and social antecedents and benefits of KMS use in a petroleum company in Oman. Data was collected through questionnaire given to KMS users. From the technical perspective, results uncovered that both knowledge utilizers and contributors were concerned about the system ease of use, speed and integration. Knowledge utilizers also valued knowledge richness in terms of relevancy and timeliness. From the social perspective, both knowledge utilizers and contributors considered time/availability as the major determinant of their behaviors. The results also suggested that knowledge utillizers valued the technical factors more than the social factors, whereas, …

Some Peer-To-Peer, Democratically And Voluntarily Produced Thoughts About 'The Wealth Of Networks: How Social Production Transforms Markets And Freedom,' By Yochai Benkler, Ann Bartow

Law Faculty Scholarship

In this review essay, Bartow concludes that The Wealth of Networks: How Social Production Transforms Markets and Freedom by Yochai Benkler is a book well worth reading, but that Benkler still has a bit more work to do before his Grand Unifying Theory of Life, The Internet, and Everything is satisfactorily complete. It isn't enough to concede that the Internet won't benefit everyone. He needs to more thoroughly consider the ways in which the lives of poor people actually worsen when previously accessible information, goods and services are rendered less convenient or completely unattainable by their migration online. Additionally, the …

Source Code Protection For Applications Written In Microsoft Excel And Google Spreadsheet, Thomas A. Grossman Jr.

Business Analytics and Information Systems

Spreadsheets are used to develop application software that is distributed to users. Unfortunately, the users often have the ability to change the programming statements (“source code”) of the spreadsheet application. This causes a host of problems. By critically examining the suitability of spreadsheet computer programming languages for application development, six “application development features” are identified, with source code protection being the most important. We investigate the status of these features and discuss how they might be implemented in the dominant Microsoft Excel spreadsheet and in the new Google Spreadsheet. Although Google Spreadsheet currently provides no source code control, its web-centric …

Predicting Crime Reporting With Decision Trees And The National Crime Victimization Survey, Gondy Leroy, Juliette Gutierrez '13

CGU Faculty Publications and Research

Crime reports are used by law enforcement to find criminals, prevent further violations, identify problems causing crimes and allocate government resources. Unfortunately, many crimes go unreported. This may lead to an incorrect crime picture and suboptimal responses to the existing situation. Our goal is to use a data mining approach to increase understanding of when crime is reported or not. An increased understanding could lead to new, more effective programs to fight crime or changes to existing programs. We use the National Crime Victimization Survey (NCVS) which comprises data collected from 45,000 households about incidents, victims, suspects and if the …

Performance Analysis Of Security Aspects In Uml Models, Dorin Bogdan Petriu, Dorina C. Petriu, C Murray Woodside, Jing Xiu, Toqeer A. Israr, Geri Georg, Robert B. France, James M. Bieman, Siv Holde Houmb, Jan Jurjens

Faculty Research & Creative Activity

The focus of the paper is on the analysis of performance effects of different security solutions modeled as aspects in UML. Aspect oriented modeling (AOM) allows software designers to isolate and separately address solutions for crosscutting concerns, which are defined as distinct UML aspect models, then are composed with the primary UML model of the system under development. For performance analysis we use techniques developed previously in the PUMA project, which take as input UML models annotated with the standard UML Profile for Schedulability, Performance and Time (SPT), and transform them first into Core Scenario Model (CSM) and then into …

Employing Intelligent Agents To Automate Sla Creation, Halina Kaminski, Mark Perry

Computer Science Publications

Service Level Agreements (SLAs) are commonly prepared and signed agreements that form the contracts between a service provider and its customers, defining the obligations and liabilities of the parties. Naturally, SLAs should reflect the business needs of both customer and supplier. SLAs are usually formed through either the adoption of a boilerplate agreement from the provider, or through a mediation/negotiation process between the parties. With the increasing adoption of software supply being implemented as a network service, such schemes are rigid or slow and costly, This paper proposes a system that the parties can use to facilitate both fast and …

Destination Website Effectiveness – A Delphi-Based Emetric Approach – A Dms Perspective, Patrick Horan, Andrew Frew

Conference papers

This paper outlines the development and evaluation of a comprehensive set of eMetrics for measuring the effectiveness of a Destination Management Systems’ (DMS) websites from the perspective of small and medium-sized hotel enterprises. Ultimately, from a hotel’s viewpoint, website effectiveness depends on how well a site performs with respect to the related business goals. The priority of the research is thus to establish which criteria are important for destination websites and to determine a mechanism for their measurement. These criteria are divided into both macro- and micro- level metrics which each combine to provide information that is actionable from a …

Real-Time Supply Chain Control Via Multi-Agent Adjustable Autonomy, Hoong Chuin Lau, Lucas Agussurja, Ramesh Thangarajoo

Research Collection School Of Computing and Information Systems

Real-time supply chain management in a rapidly changing environment requires reactive and dynamic collaboration among participating entities. In this work, we model supply chain as a multi-agent system where agents are subject to an adjustable autonomy. The autonomy of an agent refers to its capability to make and influence decisions within a multi-agent system. Adjustable autonomy means changing the autonomy of the agents during runtime as a response to changes in the environment. In the context of a supply chain, different entities will have different autonomy levels and objective functions as the environment changes, and the goal is to design …

A Comparison Of Print Advertisements From Egypt, Lebanon, Kuwait, Saudi Arabia, United Arab Emirates And The United States, Gilberto De Los Santos, Caroline Fisher, Salma Ghanem, Morris Kalliny, Anshu Saran

Business and Information Technology Faculty Research & Creative Works

This study examines cultural differences between the United States and the Arab world regarding low/high context, collectivism/individualism, time orientation and man's relationship with nature in print advertising. Study reveals that the main differences between the United States and the Arab world include cultural values that are embedded in religious values and beliefs.

Cultural Values Reflected In Arab And American Television Advertising, Morris Kalliny, Lance Gentry

Business and Information Technology Faculty Research & Creative Works

This study examines cultural values as reflected in U.S. And the Arab world television advertising. A total of 866 television commercials from Egypt, Kuwait, Lebanon, Saudi Arabia, United Arab Emirates and the United States were analyzed. Contrary to the common notion that the U.S. culture and the Arabic culture are vastly different, we found many similarities between the two cultures regarding TV advertising content and appeal. The findings contribute to the debate of standardization versus adaptation of international advertising.

Best Practices For Implementing Agile Methods: A Guide For Department Of Defense Software Developers, Ann L. Fruhling, Alvin E. Tarrell

Information Systems and Quantitative Analysis Faculty Publications

Traditional plan-driven software development has been widely used in the government because it's considered to be less risky, more consistent, and structured. But there has been a shift from this approach to Agile methods which are more flexible, resulting in fast releases by working in an incremental fashion to adapt to the reality of the changing or unclear requirements.

This report describes the Agile software development philosophy, methods, and best practices in launching software design projects using the Agile approach. It is targeted to Defense Department software developers because they face broad challenges in creating enterprise-wide information systems, where Agile …

Forecasting Consumer Adoption Of Technological Innovation: Choosing The Appropriate Diffusion Models For New Products And Services Before Launch, Roger Calantone, Lance Gentry

Business and Information Technology Faculty Research & Creative Works

There are many good articles on various forecasting models. There is consensus that no single diffusion model is best for every situation. Experts in the field have asked for studies to provide empirical-based guidelines for recommending when various models should be used. This research investigates multiple diffusion models and provides recommendations for which diffusion models are appropriate for radical and really new products and services before the launch of the innovation.

Value-At-Risk In It Services Contracts, Robert J. Kauffman, Ryan Sougstad

Research Collection School Of Computing and Information Systems

As information systems (IS) and technology solutions become increasingly service-driven, managers are faced with the task of choosing parameters such as service-levels, pricing, and contract duration. Information technology (IT) services vendors manage portfolios of contracts in which parameters, decided at inception, are often subject to future risks. The contract profit maximization decision may adversely affect the risk position of the firm's portfolio of services contracts. We propose a model to inform vendors on setting optimal parameters for IS contracts subject to acceptable levels of risk. The analytic model presented draws from IS economics research and the principles of value-at-risk (VaR) …

Towards Efficient Computation Of Quality Bounded Solutions In Pomdps: Expected Value Approximation And Dynamic Disjunctive Beliefs, Pradeep Reddy Varakantham, Rajiv Maheswaran, Tapana Gupta, Milind Tambe

Research Collection School Of Computing and Information Systems

While POMDPs (partially observable markov decision problems) are a popular computational model with wide-ranging applications, the computational cost for optimal policy generation is prohibitive. Researchers are investigating ever-more efficient algorithms, yet many applications demand such algorithms bound any loss in policy quality when chasing efficiency. To address this challenge, we present two new techniques. The first approximates in the value space to obtain solutions efficiently for a pre-specified error bound. Unlike existing techniques, our technique guarantees the resulting policy will meet this bound. Furthermore, it does not require costly computations to determine the quality loss of the policy. Our second …

Online Advertising By The Comparison Challenge Approach, Jae Wong Lee, Jae Kyu Lee

Research Collection School Of Computing and Information Systems

To enhance the effectiveness of online comparisons from a manufacturer's point of view, we develop a framework for the comparison challenge approach. To develop the comparison challenge framework, we analyze 12 factors that determine the characteristics of comparison and propose models of valuable comparison challenges using the CompareMe and CompareThem strategies. We demonstrate the approaches with the example of PC selection. To help plan the comparison challenges, we formulate a mathematical programming model that maximizes the total value of comparison under the constraints of comparison opportunity and budgetary limitation. The model is applied to eight comparison scenarios, and its performance …

Reputation Stretching In Online Auctions, Jianqing Chen, Mei Lin, Andrew B. Whinston

Research Collection School Of Computing and Information Systems

Reputation systems are ubiquitously employed in the online marketplaces to provide information on users’ abilities and trustworthiness. We focus particularly on the problem of reputation stretching, the extension of an established reputation into a new market. By examining various factors—market size, the expected performance in the expanding market, and the risk of performance in the expanding market—we characterize conditions that affect bidder’s stretching decision in the expanding market. Moreover, we analyze both the short-term and the long-term expanding cases, and obtain contrasting results in the two settings.

Supply Chain Information Sharing In A Macro Prediction Market, Zhiling Guo, Fang Fang, Andrew B. Whinston

Research Collection School Of Computing and Information Systems

This paper aims to address supply chain partners' incentives for information sharing from an information systems design perspective. Specifically, we consider a supply chain characterized by N geographically distributed retailers who order a homogeneous product from one manufacturer. Each retailer's demand risk consists of two parts: a systematic risk part that affects all retailers and an idiosyncratic risk part that only has a local effect. We propose a macro prediction market to effectively elicit and aggregate useful information about systematic demand risk. We show that such information can be used to achieve accurate demand forecast sharing and better channel coordination …

India’S Rise As A Software Power: Governmental Policy Factors, Tad Drozdowski, Hai Huynh, Brian Lininger, Yicheng Peng, Naruedom Sakulyong

Engineering and Technology Management Student Projects

The Indian government’s policies toward an open, global market, support of educational institutions, and enhancement of appropriate infrastructure helped enable their software industry to become critical components of India’s economic growth in the 1990s. The Technical, Organizational, and Personal perspective (T, O, and P) model is utilized to examine different affects that each perspective, inclusive of government policies, has on a socio-technical system (Software development in India). The Indian government has provided substantial economic liberalization to support their software industries, though continued reform is necessary to ensure that they remain a software superpower.

Critical Success Factors For Erp Implementation And Upgrade, Fiona Fui-Hoon Nah, Santiago Delgado

Research Collection School Of Computing and Information Systems

Seven categories of critical success factors were identified from the ERP literature: (1) business plan and vision; (2) change management, (3) communication; (4) ERP team composition, skills and compensation; (5) management support and championship; (6) project management, (7) system analysis, selection and technical implementation. We conducted a case study of two organizations that had implemented and upgraded ERP systems. We adopted Markus and Tanis' four-phase model and compared the importance of these critical success factors across the phases of ERP implementation and upgrade. The importance of these factors across the phases of ERP implementation and upgrade is very similar. 'Business …

Service Pattern Discovery Of Web Service Mining In Web Service Registry-Repository, Qianhui Althea Liang, Jen-Yao Chung, Steven M. Miller, Yang Ouyang

Research Collection School Of Computing and Information Systems

This paper presents and elaborates the concept of Web service usage patterns and pattern discovery through service mining. We define three different levels of service usage data: i) user request level, ii) template level and iii) instance level. At each level, we investigate patterns of service usage data and the discovery of these patterns. An algorithm for service pattern discovery at the template level is presented. We show the system architecture of a service-mining enabled service registry repository. Web service patterns, pattern discovery and pattern mining supports the discovery and composition of complex services, which in turn supports the application …

Two-Instant Reallocation In Two-Echelon Spare Parts Inventory Systems, Huawei Song, Hoong Chuin Lau

Research Collection School Of Computing and Information Systems

In this paper, we study the problem of deciding when and how to perform reallocation of existing spare parts in a multi-echelon reparable item inventory system. We present a mathematical model that solves the problem when there are two reallocation instants, in response to the open challenge post by Cao and Silver(2005) to consider two or more possible reallocations within a replenishment cycle.

The Viability Of Is Enhanced Knowledge Sharing In Mission-Critical Command And Control Centers, Sameh A. Sabet

Dissertations

Engineering processes such as the maintenance of mission-critical infrastructures are highly unpredictable processes that are vital for everyday life, as well as for national security goals. These processes are categorized as Emergent Knowledge Processes (EKP), organizational processes that are characterized by a changing set of actors, distributed knowledge bases, and emergent knowledge sharing activities where the process itself has no predetermined structure. The research described here utilizes the telecommunications network fault diagnosis process as a specific example of an EKP. The field site chosen for this research is a global undersea telecommunication network where nodes are staffed by trained personnel …

Crossing The Chasm: The Xid Technologies Story, Arcot Desai Narasimhalu, Roberto Mariani

Research Collection School Of Computing and Information Systems

XID Technologies is a face processing start up company built initially around a disruptive face recognition technology. The technology innovation came from Kent Ridge Digital Labs, a publicly funded software research laboratory in Singapore. Face recognition is the least intrusive and harmless among the various biometric solutions available in the market. The basic approach to human face recognition is to identify a robust feature set that was unique enough to differentiate amongst the many millions of human faces that the system was required to verify. The technology innovation used by XID framed the problem differently and thereby overcame the challenges …

A Short Tutorial On Reconstructability Analysis, Martin Zwick

Complex Systems Faculty Publications and Presentations

This talk will present the basic ideas of Reconstructability Analysis. RA is a general modeling methodology developed in the systems community since the early 60s (pioneered by Ross Ashby) for exploratory (data mining, machine learning) and confirmatory modeling. RA is based in graph theory, set theory, information theory, and statistics. It is applicable to qualitative (nominal) and, via binning, to quantitative (continuous) data, with both statistical & non-statistical applications. It overlaps and augments more widely known methods, e.g., log-linear modeling and Bayesian networks.

Keywords: Reconstructability Analysis, Log-Linear Modeling, categorical data, multivariate statistics, exploratory modeling, confirmatory modeling

Sla Automated Negotiation Manager For Computing Services, Halina Kaminski, Mark Perry

Computer Science Publications

Success in today’s marketing arena can often depend on companies embracing effective new technologies and integrating them into their business model. In the computing service supply industry, Service Level Agreements (SLAs) are commonly prepared and signed agreements between the service provider and its customers. SLAs should match business needs of both sides of the agreement as closely as possible. This paper focuses on at the steps and activities that the service provider can take to facilitate agreement. It proposes an automated way for creating SLA’s from a set of Service Level Objectives (SLOs). The SLA should achieve business goals, including …

Can Online Reviews Reveal A Product's True Quality? Empirical Findings Analytical Modeling Of Online Word-Of-Mouth Communication, Nan Hu, Paul Pavlou, Jennifer Zhang

Research Collection School Of Computing and Information Systems

As a digital version of word-of-mouth, online review has become a major information source for consumers and has very important implications for a wide range of management activities. While some researchers focus their studies on the impact of online product review on sales, an important assumption remains unexamined, that is, can online product review reveal the true quality of the product? To test the validity of this key assumption, this paper first empirically tests the underlying distribution of online reviews with data from Amazon. The results show that 53% of the products have a bimodal and non-normal distribution. For these …

Winning Back The Cup For Distributed Pomdps: Planning Over Continuous Belief Spaces, Pradeep Varakantham, Ranjit Nair, Milind Tambe, Makoto Yokoo

Research Collection School Of Computing and Information Systems

Distributed Partially Observable Markov Decision Problems (Distributed POMDPs) are evolving as a popular approach for modeling multiagent systems, and many different algorithms have been proposed to obtain locally or globally optimal policies. Unfortunately, most of these algorithms have either been explicitly designed or experimentally evaluated assuming knowledge of a starting belief point, an assumption that often does not hold in complex, uncertain domains. Instead, in such domains, it is important for agents to explicitly plan over continuous belief spaces. This paper provides a novel algorithm to explicitly compute finite horizon policies over continuous belief spaces, without restricting the space of …

Clarifying The Role Of Self-Efficacy And Metacognition As Indicators Of Learning: Construct Development And Test, Trevor T. Moores, Jerry Cha-Jan Chang, Deborah K. Smith

Management, Entrepreneurship and Technology Faculty Research

We propose extending our understanding of self-efficacy by comparing self-efficacy with a related construct called metacognition. Metacognition involves the monitoring and control of one's thought processes and is often related, as is self-efficacy, to performance on a task. We develop an instrument that attempts to measure both self-efficacy and metacognition with respect to one's performance on a test covering declarative and procedural knowledge (knowing that, and knowing how) of DFDs and ERDs. With data collected from a sample of 124 students, we use partial least squares (PLS) to show that self-efficacy and metacognition are distinct yet related constructs. While self-efficacy …