Strategic Management Policy Commons^™

Optimizing Fulfillment Operations For Online Retailing, Yujie Sun

Dissertations and Theses Collection (Open Access)

This thesis investigates order fulfillment operations for online retailing. Order fulfillment encompasses the entire process of receiving, processing, and delivering customer orders. The rapid growth of e-commerce has heightened the demand for efficient fulfillment operations. This thesis explores strategies for optimizing order fulfillment in three scenarios. The first scenario studies cellular bucket brigade, a method for coordinating workers in an assembly line or order-picking environment to improve workflow efficiency. The second scenario investigates zone picking, serial bucket brigades and cellular bucket brigades with hand-off times. The third scenario focuses on autonomous robotic systems within package sortation centers.

Chapter 2 investigates …

Entrepreneurial Orientation In Family Firms: The Role Of Intergenerational Dynamics, Firm Size, And External Working Experience, Wai Sam Kong

Dissertations and Theses Collection (Open Access)

Family firms are key contributors to the global economy, yet their long-term entrepreneurial sustainability remains uncertain, particularly during intergenerational transitions. While entrepreneurial orientation (EO) has been studied widely in general business contexts, the interplay between intergenerational dynamics and EO remains underexplored in family firms. This study addresses the existing gap by methodically studying how family-specific factors influence EO, thereby contributing a novel perspective to entrepreneurship and family business research. Drawing on Constructivist Learning Theory, we conceptualise EO not as a static firm attribute but as a developmental process shaped by intergenerational interactions, governance structures, and external influences. Using a multi-method …

Digital Capabilities And Customer Service Levels Of Small And Medium Sized Manufacturing Enterprises, Yuegang Niu

Dissertations and Theses Collection (Open Access)

The level of customer service, as an important tool for the differentiatedcompetition of small and medium-sized manufacturing enterprises, has reshaped the value creation model of these enterprises. With the rise of service-oriented manufacturing enterprises under the "manufacturing service- oriented" model, this is a business model that combines manufacturing andservices. It not only provides physical products but also offers related value- added services. This indicates that small and medium-sized manufacturingenterprises urgently need to enhance their digital capabilities in the digital age to achieve dynamic upgrades and further improve their customer service capabilities. High-quality customer service capabilities have put forward newrequirements for …

Wingspan: Taking Digital Learning To New Heights, Adam Tatarynowicz, Wee-Kiat Lim, Mahima Rao-Kachroo

Asian Management Insights

How an internal learning platform became a market success. Launched in April 2018, the learning experience platform (LXP) Wingspan was the brainchild of Infosys Co-Founder and Chairman Nandan Nilekani. He had observed that several critical trends were reshaping the world economy. For instance, digital natives were increasingly expecting the learning environment at their workplace to be available 24/7. The late 2000s were also a time when Infosys’ corporate clients had just started on their digital transformation journey. Hence, capturing talent and market share was a strategic priority for the company. In contrast, the learning delivery landscape at Infosys then was …

The Secret Ingredients Of Strategy Implementation, Robin Speculand

Asian Management Insights

Knowing what to do and actually doing it are two very different things. Leaders need to develop the same discipline, passion, and tenacity for implementing strategy that they had when crafting it. There are seven key principles that can guide an organisation to succeed in strategy implementation. Implementation is about taking the right actions, so leaders need to support and guide employees to work differently.

The One Generates All Things: Founder Competencies And Firm Performance In Chinese Semiconductor Enterprises, Aiyang Wang

Dissertations and Theses Collection (Open Access)

The semiconductor industry originated in the United States in the 1940s and serves as the cornerstone of the modern information technology industry. Semiconductors, hailed as the "grain of industry", are of utmost significance to China, a country that builds its foundation on manufacturing. With the escalation of China's industrial upgrading and global competition, a large number of semiconductor enterprises have been established in China in recent years.

Based on the Upper Echelons Theory, this paper commences from the literature on founder research in entrepreneurship studies, and in conjunction with small-sample interviews, proposes the "521" model for observing Chinese semiconductor enterprise …

Trade War And The Reshaping Of Global Supply Chain In The Automotive Industry, Feng Wang

Dissertations and Theses Collection (Open Access)

The China-US trade war disrupted nearly half a century of trade liberalization, impacting the global distribution of production and the configuration of supply chains. This paper focuses on automobile production and tire supply to analyze the impact of industrial layout changes during the China-US trade war on the global supply chain structure. The study finds that for US automobile production, the trade war presents both positive and negative effects. While tariffs on automobiles protect the local automotive market, the increased production costs due to tariffs on components place US-made cars at a competitive disadvantage in the global market, negatively affecting …

Research On Inheritance And Innovation Of Chinese Time - Honored Brands On Brand Attachment, Jiangbo Yin

Dissertations and Theses Collection (Open Access)

Balancing inheritance and innovation to achieve brand revitalization is a pressing practical issue for both academia and industry. This study adopts a dual perspective of enterprises and consumers, selecting the Cantonese cuisine time-honored brand "Tao Tao Ju" as the research subject, and employs a mixed-methods combining qualitative and quantitative research to explore the mechanism on inheritance and innovation of Chinese time-honored brands on brand attachment.

Study 1 utilizes grounded theory to construct a multidimensional structure of inheritance and innovation of Chinese time-honored brands: inheritance dimensions include product and service inheritance, brand spirit inheritance, and historical and cultural inheritance; innovation dimensions …

Rome Was Not Built In A Day — Impact Of Market Agility And External Awareness On Iterative Innovation In Online Gaming Industry, Li Ming Gu

Dissertations and Theses Collection (Open Access)

Despite the prosperity of online gaming industry in China, online gaming firms cannot ignore the survival crisis brought by fierce competition. It is quite common for game developers to face issues like low game survival rates and poor performance, with some games even failing upon launch. To address these challenges and gain competitive advantages, game developers accelerate iteration speed and continuously provide users with new content or services. Since most companies found they cannot meet their development needs through traditional innovation models, understanding how to achieve high performance through iterative innovation has become crucial for game developers. Innovation starts with …

The Impact Of Marriage Status On Career Aspiration And Performance, Qiang Yi

Dissertations and Theses Collection (Open Access)

This study explores the impact of marital status on employee workplace behavior and job performance. Specifically, it finds that compared to unmarried employees, married employees demonstrate higher career aspirations and job performance. Further analysis reveals that this effect is primarily driven by the enhancement of family and career commitments brought about by marriage. These increased commitments significantly contribute to the improvement of employees' career aspirations and job performance. Moreover, this study examines the gender differences in the influence of marital status on family and career commitments.

The results show that marriage has a stronger effect on promoting family commitments among …

Research On The Economic Performance And Process Optimization Strategies In Chinese Agricultural Enterprises, Zili Xu

Dissertations and Theses Collection (Open Access)

With the booming digital economy, digital transformation has become a key strategy for global enterprises to enhance competitiveness and optimize economic performance. This dissertation takes Chinese agricultural enterprises as the research subject and deeply explores the impact of digital transformation on corporate economic performance and strategies for business process optimization.

The dissertation first reviews the research progress on the digital transformation of agricultural enterprises. Secondly, it uses qualitative text analysis and machine learning technology to assess the digital level of Chinese agricultural enterprises and analyzes their current status and characteristics. The empirical study employs a fixed-effects model and finds that …

Attention To Market Expansion: Aspirational Antecedent And Risk-Taking Consequence, Renfei Gao, Man Zhang, Xiaogang He, Zhengyu Li

Research Collection Lee Kong Chian School Of Business

The behavioral theory of the firm (BTOF) emphasizes the goal-directed logic in explaining firms’ risk-taking.Scholars in this tradition typically conceptualize how performance feedback indicates problems and triggers risk-taking behaviors. Yet, the theory remains underdeveloped in understanding decision-makers’ attention to forward-looking goals, such as market expansion, and its impact on firm risk-taking. In this study, we theorize performance feedback as an antecedent to decision-makers’ attention to forward-looking goals, and firm risktaking as a consequence of such attention. Focusing on market expansion as a critical forward-looking goal, we first theorize how performance feedback influences decision-makers’ attention to market expansion. Then, we examine …

Csr As Hedging Against Institutional Transition Risk: Corporate Philanthropy After The Sunflower Movement In Taiwan, Yishu Cai, Lori Yue, Fangwen Lin, Shipeng Yan, Haibin Yang

Research Collection Lee Kong Chian School Of Business

Firms with political connections to a regime with an authoritarian history face a dilemma when the regime undergoes a democratic transition. Such connections provide an essential competitive advantage when the regime is in power but become a liability when an institutional transition brings democratic change. This study theorizes that when mass protests expose a regime’s distorted policies favoring elites over others and signal a high probability of regime turnover, firms may hedge against the risks associated with their political connections by engaging in philanthropy. We further contend that this effect is stronger for firms located in regions characterized by the …

The Regenerative Future Of Loyalty: A Guide For Green Loyalty Programs To Engage Eco-Consumers, Simon J.D. Schillebeeckx, Ryan Merrill

Research Collection Lee Kong Chian School Of Business

Loyalty programs are challenged to attract and retain consumers who increasingly value purpose-driven engagement and environmental impact alongside traditional rewards. With growing awareness of climate issues, many customers expect brands to integrate sustainability and eco-conscious actions into their loyalty offerings.
 71% of consumers believe loyalty programs should support sustainable practices, and this expectation is particularly strong among younger demographics like Gen Z and Millennials. As companies respond by integrating eco-conscious actions — like recycling incentives, carbon offsets, and donations to green causes — these efforts foster emotional loyalty, drive repeat purchases, and ensure long-term retention. Loyalty programs that align with …

How Strategic Investors Drive The Transformation And Upgrading Of China's Automotive Industry, Gongwei Wang

Dissertations and Theses Collection (Open Access)

This dissertation conducts a systematic study on the successful transformation and upgrading of China's automotive industry over the past decade, especially the remarkable progress made in the field of Electric and Intelligent Vehicles, and examines how China's automotive industry chain has seized the historical opportunity of the great transformation of the global automotive industry by “Four Modernizations”—electrification, intelligentization, lightweighting and modularization along the path of "Independent Innovation", and realized the overall improvement of both corporate performance and industrial strength under the synergy of strategic investors.

China has newly become the world's largest automotive exporter and successfully built up an advantageous …

Research On The Implementation Path Of Digital Transformation In Manufacturing Enterprises: A Case Study Of An Aluminum Deep Processing Company, Yanhong Zhang

Dissertations and Theses Collection (Open Access)

Currently, the internal conditions and external environment for the development of China’s manufacturing industry are undergoing profound and complex changes, and face new opportunities and challenges. In this context, why do manufacturing enterprises need to urgently carry out digital transformation, and the motivations, paths, values and criteria for the success for digital transformation all need to be systematically analyzed and studied?

This paper takes a certain aluminum deep-processing company as an example, focusing on the development strategies of digital transformation in the manufacturing industry. A maturity model of digital transformation for aluminum deep-processing company is constructed through literature research, qualitative …

Star Inventors, Knowledge Complexity And Collaborative Ties: What Drives Deference In Invention Teams?, Metin Onal Vural, Simon J.D. Schillebeeckx

Research Collection Lee Kong Chian School Of Business

This paper provides an empirical investigation of factors that drive deference in an invention team setting. Drawing on innovation literature, we hypothesise and test the distinct factors that determine the extent of deference an inventor receives in an invention team. Using patent data from U.S. semiconductor industry, we show that star inventors command deference among their peers and that this effect is moderated by stars’ embeddedness in knowledge, social and geographical context. Deference is amplified when stars have complex knowledge, but not necessarily when they have strong ties. When the stars are geographically distant from their peers, the amount of …

Coevolution Of Soes And The Chinese Economy: The Roles Of Soe Heterogeneity From The Institutional, Strategic, And Organizational Perspectives, Kenneth G. Huang, Runtian Jing, Jun Xia, Man Zhang, Weiguo Zhong, David Zhu

Research Collection Lee Kong Chian School Of Business

State-owned enterprises (SOEs) in China play a critical role in national economic development and the country's positioning on the global stage. Chinese SOEs have undergone substantial transformations from traditional government-run entities to a variety of corporate forms exhibiting different levels of state involvement. Despite their substantial influence, the internal diversity of SOEs – from wholly state-owned to mixed-ownership – has not been thoroughly examined. This paper provides an overview of SOEs' critical roles in the Chinese economy, the relationship between SOEs and privately owned enterprises (POEs), and the challenges of SOEs in different stages of Chinese economic development. It then …

Geographic Distance And State's Grip: Information Asymmetry, State Inattention, And Firm Implementation Of State Policy, Xiyi Yang, Heli Wang, Xiaoyu Zhou

Research Collection Lee Kong Chian School Of Business

In this study, we develop the argument that geographic distance between the state and local governments undermines the state's capacity to influence the implementation of state policies by local organizations. Drawing from information economics and the attention-based view, we propose that physical distance reduces the state's monitoring effectiveness through two interrelated mechanisms: information asymmetry and state leaders' inattention to distant issues. Using data of Chinese public firms' implementation of environmental activities between 2008 and 2016, we find that firms conduct fewer environmental activities required by the state when they are regulated by local governments that are more geographically distant to …

How Deep-Level And Surface-Level Board Diversity, Formal And Informal Social Structures Affect Innovation, Guoli Chen, Po-Hsuan Hsu, Yen Teik Lee, Daniel Z. Mack

Research Collection Lee Kong Chian School Of Business

Despite a growing interest in understanding how board diversity shapes firms’ innovation, findings about the impact of board diversity have remained mixed. In this paper, we conceptualize board diversity as two forms – deep-level and surface-level – and find that these two forms of board diversity have opposing effects on a firm's innovation. We also theorize how formal and informal social structures can strengthen the positive effect of deep-level diversity yet simultaneously weaken the negative impact of surface-level diversity. We test our hypotheses with a panel of 42,432 firm-year observations from 2000 to 2019. Our paper contributes to the literature …

Interfaces, Social Information Processing, And Diversity Cascades: How Board Diversity Influences Invention Output, Daniel Z. Mack, Guoli Chen, Po-Hsuan Hsu, Yen Teik Lee, Gerard George

Research Collection Lee Kong Chian School Of Business

Although recent studies report a positive relationship between board diversity and firms' invention output, less is known about the mechanisms by which they operate, given that boards are typically far removed from on-the-ground invention activities. Drawing from research on interfaces and social information processing, we propose a theory of diversity cascades across the organizational hierarchy. Specifically, we posit that board diversity has a positive––albeit indirect––influence on firms' invention output. This relationship is mediated by the diversity of top management teams and inventor diversity, as board diversity cascades from the top to lower ranks of an organization. This indirect effect is …

Why Some Companies Weather Trade Was Better Than Others?, Di Fan, Daphne W. Yiu, Pengcheng Ma, Lin Cui

Research Collection Lee Kong Chian School Of Business

In 2018, the U.S. government levied tariffs affecting more than $250 billion of Chinese products. As a result, many American buyers began turning to alternative suppliers to avoid the significant new costs associated with purchasing from China. Recent research found that transactions between U.S. buyers and Chinese suppliers fell by more than 18% immediately following the start of the trade war. However, the study also found that not all companies were affected equally: Chinese firms that were more innovative or more socially responsible were more likely to retain their U.S. buyers, while buyers were more likely to distance themselves from …

Unravel The University-Enterprise Research Collaboration: Evidence From Multiple Cases, Lihua Luo

Dissertations and Theses Collection (Open Access)

This study elucidates the pivotal determinants of industry-university research collaboration within the chemical industry and delineates its operational modalities, which can offer valuable insights for pertinent theoretical research and practical applications. By employing grounded theory, an in-depth qualitative analysis of several collaborative cases between chemical enterprises and higher education institutions was conducted, which culminated in the construction of a theoretical model for industry–university research collaboration. The findings reveal that the government plays a significant intermediary role in industry–university partnerships by facilitating the smooth progression and commercialization of collaborative endeavors through policy support, financial subsidies, and performance evaluation.

Moreover, the complementarity …

The Double-Edged Effect Of Ceo Maximizing Values And Corporate Litigation Risk, Qing Xu

Dissertations and Theses Collection (Open Access)

Based on the higher-order theoretical perspective, this study explores the nonlinear influence mechanism of CEO value maximization tendency on corporate litigation risk and its boundary conditions. Based on the survey data of 225 CEOs in the Chinese context, it is found that CEO value maximization has a significant U-shaped relationship with corporate litigation risk, which indicates that moderate value pursuit can reduce litigation risk, but excessive pursuit will increase the possibility of risk, verifying the “dual governance effect”. Environmental uncertainty, redundant resources and CEO tenure moderated the U-shaped relationship between CEO value maximization and corporate litigation risk.

The theoretical contribution …

Political Embeddedness And Organizational Resilience: Empirical Investigation And Theorisation Of Institutional Translation Mechanisms In Chinese Private Enterprises, Shuai Shao

Dissertations and Theses Collection (Open Access)

China is governed by the Communist Party of China (CPC), which embodies the nation's core values, mission, and ideological framework. The CPC organization embeddedness represents a distinctive governance arrangement, reflecting the state's Political Integration Imperatives. In the context of significant external shocks such as Covid-19, how does this political embeddedness influence private enterprises' organizational resilience - specifically their capacity to withstand disruptions and their ability to recover? What are the underlying mechanisms driving these effects?

This study employs a mixed-methods approach to investigate how CPC organization embeddedness shapes organizational resilience within China's unique institutional context, and the mechanisms through which …

Fomo And The Ico: The Changing Salience Of Quality Signals, Simon J.D. Schillebeeckx, Sandzhar Tazhibaev, Johannes Gartner

Research Collection Lee Kong Chian School Of Business

The manuscript investigates whether the individual personality trait, Fear of Missing Out (FOMO)—typically considered negative—influences the willingness of individuals to contribute to Initial Coin Offerings (ICOs), a phenomenon that emerged after the blockchain revolution. We conducted both qualitative and quantitative work in this space and present the results of an international survey, including a conjoint experiment. Theoretically, we anchor our study in signaling theory and propose that signal valence (the positive or negative interpretation of a signal) can diverge from signal intent. Specifically, we find that candidate ICO funders with strong FOMO behave predictably irrationally. They are more likely to …

Understanding The Governance And Inheritance Mechanism Of Fujian Merchants From The Perspective Of Modern Economics, Feiyan Zhang

Dissertations and Theses Collection (Open Access)

Under the general background of globalization and market economy, Chinese enterprises are embracing advanced governance models around the world, and facing the challenge of effectively combining them with local culture. In the history of China, Fujian (Min) merchants formed a famous commercial group, leaving modern enterprises some precious enlightenment in its unique governance and inheritance mechanism. This research will extensively explore the governance mechanism of Fujian commercial group and assess its potentials and enlightenment for application in the system of modern enterprises. This research aims to provide theoretical and practical guidance for the development of a governance model matching with …

Network Effects, Word Of Mouth, And Entry Performance: A Study Of Digital Freemium Products, Noman Shaheer, Liang Chen, Jingtao Yi, Sali Li, Huiwen Su

Research Collection Lee Kong Chian School Of Business

International entry research rarely examines strategies affecting entry performance in a target country, largely due to data limitations in the traditional multinational enterprise setting. However, the emergence of digital business with trackable international performance data helps address this gap. We utilize digital freemium products as our research context to examine the effect of two major demand-side strategies associated with freemium products, network effects and word-of-mouth (WOM), on entry performance across different institutional environments. By analyzing 1,891 freemium games, we show that lower network readiness of a target country strengthens the impact of network effects on entry performance whereas higher network …

The Effect Of Nationalism On Governance Choices In Cross-Border Collaborations, Gokhan Ertug, Ilya R. P. Cuypers, Douglas Dow, Jesper Edman

Research Collection Lee Kong Chian School Of Business

We examine how nationalism influences governance choice in cross-border collaborations. While nationalism has historically been within the purview of political scientists, we demonstrate its relevance to management scholars by theorizing how nationalist attitudes and behaviors among decision-makers might shape strategic decisions about collaborations with foreign partners. Drawing on insights from the social psychology literature, we theorize how two attitudes commonly associated with nationalism, i.e., lower levels of trust and an unwillingness to work with foreigners, may increase decision-makers’ concerns about opportunistic behavior and invasiveness in cross-border collaborations. Integrating these insights into two key theories of governance choice, i.e., transaction cost …

A Theory Of Host Country Sentiments: An Illustration In Cross-Border Acquisitions, Daphne W. Yiu, William P. Wan, Xiaocong Tian, Kelly Xing Chen

Research Collection Lee Kong Chian School Of Business

Capitalizing on massive sentiment diffusion and mobilization aided by mass media and social media nowadays, we introduce a general theory of host country sentiments to illuminate the granular, context-situated, and time dynamic power of social sentiments. We posit that host country is a value-laden context wherein a foreign entity’s strategic action stimulates host country stakeholders’ social sentiments and engagement in systems of discourses (“sentiment arousal”), mobilizes social sentiments toward the foreign entity (“sentiment competence”), and legitimizes social sentiments and the strategic action of the foreign entity (“sentiment resonance”). To test our theory, we employ a context of inward acquisitions by …