Human Resources Management Commons^™

Performance Appraisals: Pitfalls And Promises, Singapore Management University

Research@SMU: Connecting the Dots

By having a better understanding the performance appraisal process, organisations can develop more effective performance appraisal systems, say Professors Gary Greguras and Jochen Reb.

See their papers:

Performance appraisals as heuristic judgments under uncertainty.

The Regret Elements Scale: Distinguishing the emotional and cognitive components of regret

Understanding performance ratings: Dynamic performance, attributions, and rating purpose

Different Not Less: An Evaluation Of The Autism Training Curriculum For The Kentucky Department Of Criminal Justice Training, Joseph Aaron Ellis

Online Theses and Dissertations

Autism spectrum disorder is one of the largest growing neurological behavioral disabilities in the United States, with a rise in diagnoses from 2012 (1 in 88) to present day (1 in 68). Studies have shown that individuals with disabilities are more likely to be victimized. Thus, the increasing diagnoses of ASD increases the chance that a victim of crime will have ASD. Police officers should have a working and growing knowledge of ASD from day one, for this reason. This exploratory study uses a literature review of autism spectrum disorder in order to develop an evaluation to analyze the curriculum …

A Foundation For Understanding Knowledge Sharing: Organizational Culture, Informal Workplace Learning, Performance Support, And Knowledge Management, Shirley J. Caruso

Literacy, Leadership, and Development Faculty Publications

This paper serves as an exploration into some of the ways in which organizations can promote, capture, share, and manage the valuable knowledge of their employees. The problem is that employees typically do not share valuable information, skills, or expertise with other employees or with the entire organization. The author uses research as well as her graduate studies in the field of Human Resource Development (HRD) and professional career experiences as an instructor and training and development consultant to make a correlation between the informal workplace learning experiences that exist in the workplace and the need to promote, capture, and …

An American Epidemic: Burnout Syndrome In Hospital Nurses, David P. Paul Iii, Lama Bakhamis, Harlan Smith, Alberto Coustasse

Management Faculty Research

The number of Registered Nurses (RNs) in the United States (U.S.) is roughly three times that of physicians and surgeons, making RNs a critically important component of the U.S. healthcare system. RN Burnout – defined as the feeling of exhaustion from working long hours without rest – is a real concern, having been reported in many hospitals. The purpose of this research is to examine the causes and consequences of Burnout Syndrome among RNs in U.S. hospitals, in order to identify solutions to this problem. The methodology involves a review of the literature and semi-structured interviews. Seven primary databases, two …

Ua35/3 Memoranda, Wku Provost

WKU Administration Documents

2017 memoranda issued by the WKU Provost to faculty and staff via email.

• Faculty Mentoring Award
• Undergraduae Mentoring Award Recipients
• Fall 2017 Modified Class Schedule & the Great American Eclipse
• Strategic Planning

Ua25/2 Memoranda, Wku Human Resources

WKU Administration Documents

Memoranda issued by WKU Human Resources to faculty & staff via email.

• Personnel Actions Approval Procedures
• Governor's Proposal for Public Pension Reform
• Keeping the Promise Highlights
• Keeping the Promise KERS-NH/CERS-NH
• Keeping the Promise KTRS
• Keeping the Promise KERS HAZ. / CERS HAZ. / SPRS
• Keeping the Promise - Legislative Retirement
• Keeping the Promise - Judicial Retirement
• Keeping the Promise - Additional Reforms

Social Network Usage In The Hiring Process, Melissa L. Carpenter

WRIT: Journal of First-Year Writing

Social Network usage in hiring practice is a valuable tool for employers to learn more about an applicant than what can be found on a resume or application. Social Network usage is controversial as it can provide a variety of information to an employer that could impact the hiring process. The responsibility falls on the employer to implement a Social Network screening policy to ensure proper usage of this hiring tool. In combination with current legislation and HR professional recommendations, employers have the resources they need to develop a successful Social Network screening policy.

Effective Employee Engagement In The Workplace, Schrita Osborne, Mohamad S. Hammoud

International Journal of Applied Management and Technology

Disengaged employees typically cost U.S. corporations $350 billion annually. The purpose of this case study was to explore strategies that some communication business leaders use to engage their employees. The target population consisted of four communication business leaders in Jackson, Mississippi, who possessed at least 1 year of successful employee engagement experience. The self-determination theory served as the study’s conceptual framework. Semistructured interviews were conducted, and the participating company’s archived documents were gathered. Patterns were identified through a rigorous process of data familiarization, data coding, and theme development and revision. Interpretations from the data were subjected to member-checking to ensure …

A Case Study Exploration Of Strategies To Improve First-Line Supervisor Problem-Solving Abilities In The Retail Supermarket Industry, John E. Jarvis, Irene A. Williams

International Journal of Applied Management and Technology

First-line supervisors in U.S. retail organizations are unable to resolve nearly 34% of typical daily customer problems for their organizations. The purpose of this single-case study was to explore the strategies retail supermarket managers have used to improve first-line supervisor problem solving abilities within a retail supermarket company in Winston-Salem, North Carolina. Data were collected from semistructured interviews with four retail store manager participants with a successful record of improving first-line supervisor problem solving abilities. Based on inductive data analysis and methodological triangulation of the data collected, four themes emerged after the data analysis: (a) the importance of communicating expectations …

Guide To The Human Resources New Employee Orientation Records, University Of San Diego Human Resources

University Records

This collection consists of binder materials from the 1991 New Employee Orientation. Materials include handouts, forms, handbooks, and department information. While some department information is scarce, sections such as the Capital Campaign, Development, and University Relations contain promotional materials and brochures for the University. These records give a snapshot into what New Employees learned at the outset of their time at USD.

Finding Aids are tools used to aid research by describing the materials in a collection. University Records Finding Aids include historical and/or biographical information along with a description of the collection and a folder listing of the content. …

The Effects Of Predictor Method Factors On Selection Outcomes: A Modular Approach To Personnel Selection Procedures, Filip Lievens, Paul R. Sackett

Research Collection Lee Kong Chian School Of Business

Past reviews and meta-analyses typically conceptualized and examined selection procedures as holistic entities. We draw on the product design literature to propose a modular approach as a complementary perspective to conceptualizing selection procedures. A modular approach means that a product is broken down into its key underlying components. Therefore, we start by presenting a modular framework that identifies the important measurement components of selection procedures. Next, we adopt this modular lens for reviewing the available evidence regarding each of these components in terms of affecting validity, subgroup differences, and applicant perceptions, as well as for identifying new research directions. As …

Participant Self-Assessment Of Development Center Performance, Ryan Powley

All Graduate Theses, Dissertations, and Other Capstone Projects

In order to navigate the political and cultural realities of modern organizations, individuals must possess an accurate self-perception (Ostroff, Atwater, & Feinberg, 2004). One way to gauge the accuracy of a person's self-perception is to compare that individual's self-assessment against other people's assessments of him or her. This technique is known as self-other rating agreement (SORA). Heneman (1980) posited that development centers are an ideal setting in which to study self-assessment and SORA. The present study examined self-assessment and SORA in development centers. Particular attention was paid to exercises, competencies, and gender differences in self-ratings and SORA. Correlations and t-tests …

Selection Portfolio: Applying Modern Portfolio Theory To Personnel Selection, Eric Leingang

All Graduate Theses, Dissertations, and Other Capstone Projects

Modern Portfolio Theory (MPT) is a framework for building a portfolio of risky assets such that the ratio of risk to return is minimized. While this theory has been used in the field of financial economics for over sixty years, the method has not yet been applied to compensatory personnel selection. A common method for personnel selection is multiple regression to maximize the predicted performance of the selected group given a cut-off score on the predictor(s). Recognizing that maximizing the performance of the selected group is not the only consideration, and that, for many jobs and organizations, the outcomes of …

Building Gender-Inclusive Workplaces In Singapore: A Practical Guide For Companies And Human Resource Practitioners, Benjamin Tien Yong Wong, Gillian Pei Wen Loy, Claris Wan Xin Teo

Student Publications

We are a team of students from the Singapore Management University (“SMU”) Diversity Leadership Development Programme and SMU Women’s Connections. We believe that all employees are valuable members of many organisations that operate in Singapore. Companies can therefore harness the potential of stronger teams by ensuring that all employees feel safe, valued and included - regardless of one’s gender. In 2014, Singapore saw more women than men enter tertiary educational institutions. Despite this progress made, a study conducted in 2015 found that women were part of only 9.1 per cent of SGX- listed boards, with almost half of these boards …

Advocating Corporate Policy Change On Women's Health And Family Planning: Lessons From The Environmental Movement, Matthew Mcfall, Carolyn Rodehau, David Wofford

Reproductive Health

This brief presents key lessons from the environmental movement on effective strategies for driving changes in corporate policies and practices and creating new mechanisms for holding businesses accountable for environmental impacts. Corporate policies and voluntary and “soft law” standards may be unfamiliar to many women’s health advocates, but they are likely to have increasing importance in the years to come. The global health community can learn from the experience of environmentalists on how to engage businesses on Corporate Social Responsibility (CSR) standards and corporate practices around women’s health. The brief offers six recommendations for moving forward.

ความสัมพันธ์ทางสังคมในระบบการค้าข้าวภายใต้บริบทนโยบายที่เปลี่ยนแปลง : ศึกษากรณีระบบค้าข้าว อ.สว่างแดนดิน จ.สกลนคร, ปริญญ์ วินิจมงคลสิน

Chulalongkorn University Theses and Dissertations (Chula ETD)

วิทยานิพนธ์นี้มีคำถามวิจัยที่สำคัญคือ ภายใต้นโยบายการอุดหนุนชาวนาที่แตกต่างกัน ระบบค้าข้าวและความสัมพันธ์ภายในระบบค้าข้าวในอำเภอสว่างแดนดิน จังหวัดสกลนครมีความเปลี่ยนแปลงอย่างไร และในการวิจัยมีวัตถุประสงค์ 3 ประการ คือ เพื่อศึกษาพัฒนาการของลักษณะความสัมพันธ์ในระบบการค้าข้าวในอำเภอสว่างแดนดิน จังหวัดสกลนคร และการปรับตัวของระบบค้าข้าวในบริบทความเปลี่ยนแปลงเชิงนโยบาย ที่เกิดขึ้นในระหว่างปี 2548-2558 (ประกันราคาข้าว-จำนำข้าว-นโยบายปัจจุบัน) รวมถึงศึกษาเครือข่ายทางสังคม และบทบาทของทุนทางสังคมในการอาศัยเป็นทุนสำหรับการปรับตัว ใช้ระเบียบวิจัยเชิงคุณภาพด้วยการสัมภาษณ์เชิงลึกตัวแสดงที่สำคัญในระบบการค้าข้าว ผลการศึกษาพบว่า ลักษณะความสัมพันธ์ทางสังคมในระบบการค้าข้าวในอดีต มีรูปแบบที่พ่อค้าคนกลางมีบทบาทสำคัญอย่างมากทั้งการอุปถัมภ์ในเรื่องของต้นทุนการทำนากับชาวนา รวมถึงชาวนาจะต้องพึ่งการขายข้าวเปลือกผ่านพ่อค้าคนกลางก่อนที่ข้าวเปลือกจะไปถึงโรงสี และความสัมพันธ์ทางสังคมดังกล่าวเปลี่ยนไปจากเดิม โดยมีปัจจัยจากการที่ทั้งรัฐบาลเข้ามาให้ชาวนากู้เงินผ่านธนาคารเพื่อการเกษตรและสหกรณ์การเกษตร (ธ.ก.ส.) ผลักดันให้ชนบทมีกองทุนหมู่บ้าน รวมถึงปัจจัยแวดล้อมทั่วไป ทั้งการเข้ามาของความเจริญ การคมนาคมและการสื่อสารสะดวกขึ้น นโยบายจำนำข้าวส่งผลให้ข้าวราคาสูงและชาวนาเป็นอิสระจากความสัมพันธ์แบบอุปถัมภ์และมีอำนาจต่อรองกับพ่อค้าคนกลางและโรงสีมากขึ้น อย่างไรก็ดี ภาวะที่ราคาข้าวตกต่ำหลังนโยบายจำนำข้าว พบว่า ชาวนา พ่อค้าคนกลาง โรงสี ได้มีการนำทุนทางสังคมในรูปแบบของความไว้วางใจและเครือข่าย เพื่อมาใช้เป็นทุนสำหรับการปรับตัว ทุนทางสังคมดังกล่าวจึงมีบทบาทสำคัญอย่างมาก ที่เป็นปัจจัยที่ทำให้ชาวนาและพ่อค้าคนกลางบางกลุ่ม สามารถลดผลกระทบ หรือสร้างช่องทางในการปรับตัวตัวที่หลากหลายขึ้นได้มากกว่าชาวนาและพ่อค้าคนกลางที่ใช้แต่ความสัมพันธ์ในกลไกตลาดเท่านั้น คำสำคัญ : ความสัมพันธ์ทางสังคม ทุนทางสังคม ระบบการค้าข้าว

Cle Promising Practices: Using Staff Networks To Build Community Membership, Oliver Lyons, Thinkwork! At The Institute For Community Inclusion At Umass Boston

All Institute for Community Inclusion Publications

LOQW (Learning Opportunities/Quality Works) is a community skills training, service coordination, and employment services provider in northeast Missouri. LOQW operates several satellite offices in addition to its main office in Monroe City, MO. One of these satellite offices is located in Hannibal, MO, a city with a population of less than 18,000. But being located in a small city does have its advantages. One advantage is that a majority of the Hannibal staff has lived there for their entire lives, and they have countless connections in the area. Staff often use their own networks to bring people they support into …

Cle Promising Practices: Flexible Scheduling And Creative Staffing, Heike Boeltzig-Brown, Thinkwork! At The Institute For Community Inclusion At Umass Boston

All Institute for Community Inclusion Publications

Headquartered in a small rural town in northern Maine, Katahdin Friends, Inc. (KFI) provides community employment and life engagement supports, as well as home supports, to individuals with intellectual and developmental disabilities (IDD). A flexible approach to staffing and support scheduling helps KFI ensure customized daily support schedules that meet individual goals. This approach also allows individuals to interact with a variety of direct support professionals, which is important for having a more engaged and meaningful life in the community.

Cle Promising Practices: Using Mobile Communication Technology, Oliver Lyons, Thinkwork! At The Institute For Community Inclusion At Umass Boston

All Institute for Community Inclusion Publications

SEEC (Seeking Equality, Empowerment, and Community) is a Maryland-based provider of employment, community living, and community development supports to people with intellectual and developmental disabilities (IDD). Because SEEC has no central facility, having ways to maintain contact between staff and management is paramount. From prepaid cell phones in 2005 to outfitting every staff member with a tablet or a laptop today, SEEC has embraced mobile communication since it started its conversion. By pursuing non- disability-specific grants and reallocating resources, SEEC is able to maintain a mobile organization.

Cle Promising Practices: A Staffing Approach Based On Client Relationships, Heike Boeltzig-Brown, Thinkwork! At The Institute For Community Inclusion At Umass Boston

All Institute for Community Inclusion Publications

Avenues Supported Living Services of Valencia, California was founded in 1997 by a husband- and-wife team, Scott and Lori Shepard. The agency provides supported living and community life engagement (CLE) services to individuals with intellectual and developmental disabilities (IDD). Key to Avenues’ success is a staffing approach that is grounded in client relationships.

Cle Promising Practices: Braiding Community Employment And Life Engagement Services, Heike Boeltzig-Brown, Thinkwork! At The Institute For Community Inclusion At Umass Boston

All Institute for Community Inclusion Publications

WorkLink is a program that braids community employment and life engagement services. The goal is to enable individuals with intellectual and developmental disabilities (IDD) to work while receiving wrap-around day supports, as needed. Started in 1996, WorkLink is a program of TransCen, Inc. and is based in San Francisco.

WorkLink clients do not have to give up day supports when deciding to pursue work. In addition to helping individuals establish and maintain meaningful community relationships, day supports are used to discover and explore vocational goals and job options. This information then helps guide individuals’ employment planning process.

Listen Up! Listening Session For The Rrtc On Advancing Employment, Thinkwork! At The Institute For Community Inclusion At Umass Boston

All Institute for Community Inclusion Publications

Slides from a conference listening session about the Rehabilitation Research and Training Center (RRTC) on Advancing Employment for Individuals with Intellectual and Developmental Disabilities.

Rrtc On Advancing Employment: Bringing Employment First To Scale, Thinkwork! At The Institute For Community Inclusion At Umass Boston

All Institute for Community Inclusion Publications

The RRTC on Advancing Employment for People with Intellectual and Developmental Disabilities, housed at the Institute for Community Inclusion at UMass Boston, is convening a State of the Science process in 2017. Towards that end, we are hosting a variety of listening sessions with multiple audiences to reflect the level of stakeholder engagement that has been a hallmark of the RRTC since our launch. In this listening session, we will focus on a “knowledge to action” agenda that grounds our research in issues important to the lives of individuals with disabilities and the systems and people that provide support. This …

Testing A Theory Of Sense Of Community And Community Responsibility In Organizations: An Empirical Assessment Of Predictive Capacity On Employee Well-Being And Organizational Citizenship., Neil Boyd, Branda Nowell

Faculty Journal Articles

This paper attempts to advance our understanding of the experience of community in organizational settings by empirically testing a theory of sense of community responsibility (SOC-R) in relation to traditional measures of sense of community [SOC] on outcomes of employee well-being and organizational citizenship. Findings support the notion that SOC is a better predictor of employee well-being while SOC-R more strongly predicts organizational citizenship behavior. The findings add new knowledge to the literature on the experience of community in organizations, and represent an important contribution to our understanding of the factors that drive employee action and well-being at work.

Managers' Network Change And Their Promotability During A Merger, Wookje Sung

Theses and Dissertations--Management

I investigate whether cross-functional or cross-organizational networking following a large corporate merger and acquisition improves managers’ career outcomes. Previous research on networks and career success has focused on stable organizational environments, finding that large, open networks with many structural holes are most advantageous because of superior information benefits and control power, while closed networks provide redundant information that is unhelpful career-wise. However, I suggest that while dense, closed networks formed within knowledge (functional) or identity (legacy organization) boundaries might be detrimental to executives’ future promotability, closed networks are helpful if they are created across those boundaries. These ties help to …

Nigerian Oil And Gas Industry Content Development Act’S Perceived Performance Impact, Olakunle Thomas Ayoola

International Journal of Applied Management and Technology

Petroleum-producing companies in Nigeria were forced to increase spending on Nigerian-sourced materials and services from $8 billion to $13 billion since 2010, due to the Nigerian Oil and Gas Industry Content Development Act that was implemented in 2010 to support local firms and improve the companies’ performance. There is sparse research on how the act affected the companies’ performance. This descriptive correlational study addressed the gap in the literature. Survey data from 372 employees of the five major petroleum-producing companies in Nigeria was analyzed. The study results indicated that the act had a positive effect on the employees’ internal competence …

Size, Functional Heterogeneity, And Teamwork Quality Predict Team Creativity And Innovation, Robert L. Dipboye

Faculty Scholarship and Creative Works

Team size, heterogeneity, and an aggregate measure of teamwork quality predicted the effectiveness of organizational problem solving teams in generating ideas and obtaining the acceptance of management for these ideas. The results of regression analyses revealed that large teams generated more total and implemented ideas than smaller teams. In addition to more total and implemented ideas, teams with higher functional heterogeneity and teamwork quality generated more total and implemented ideas per member. Team size also moderated the effects of self-reported teamwork quality such that larger teams showed a stronger positive relation of teamwork quality with total and implemented ideas than …

Assessing The Effects Of The Smartphone As A Learning Tool On The Academic Achievement And Motivation Of High School Agriculture Students In Louisiana, Henry Eric Smith

LSU Doctoral Dissertations

Perhaps the most influential device in modern society is the smartphone. Over 90% of Americans aged 18-29 own a smartphone and 74% of teenagers reported using a smartphone as their primary internet connection. Students perceived that using smartphones in the classroom aided learning. However, two-thirds of American high schools ban students from using phones in the classroom. Secondary science curriculum focuses on subjects that regard the biodiversity of plant and animal species, but disregard the student’s ability to identify species. Consequently, secondary students in general are very poor at identifying species of trees. Previous research supports the idea that advanced …

Strategies To Retain Millennial Employees At Full-Service Restaurants, Candace A. Ruiz, Anne Davis

International Journal of Applied Management and Technology

Some supervisors lack effective strategies to retain millennial-generation employees. The purpose of this multicase study was to explore effective strategies to retain culinary-educated millennial employees in a full-service restaurant. Nine millennials and three supervisors from three full-service restaurants in Denver, Colorado, consented to semistructured interviews concerning retention strategies. Herzberg’s two-factor theory served to guide the scope and the data analysis for the multicase study. Ten subcategories emerged from the three themes that aligned with Herzberg’s motivation factors, hygiene factors, and millennial values and attitudes. The 10 subcategories were developed suggesting effective strategies differ by supervisor. Among the 10 subcategories, the …

Empowering Women For Economic Growth: A Measurement Of Social And Demographic Impacts On Afghan Women In Business, Tracy Taylor

MPA/MPP/MPFM Capstone Projects

Non-governmental organizations working in conflict-prone, resource-deprived developing countries face a very unique set of challenges. Like with other non-profits, program dollars and other resources must be allocated carefully and thoughtfully so the maximum output is achieved with the inputs allotted. Unlike other non-profits, however, the political, social, and economic environment is constantly changing in developing countries like Afghanistan. Basic human needs are not being met, leaving the path to NGO program success fraught with seemingly impossible challenges. This is the case for Peace Through Business, a training and development program serving women entrepreneurs in Kabul, Afghanistan.

Peace Through Business seeks …