Open Access. Powered by Scholars. Published by Universities.®
Gaming and Casino Operations Management Commons™
Open Access. Powered by Scholars. Published by Universities.®
- Discipline
-
- Gaming Law (290)
- Law (290)
- Social and Behavioral Sciences (15)
- Sociology (11)
- Marketing (7)
-
- Advertising and Promotion Management (5)
- Business Administration, Management, and Operations (5)
- Human Resources Management (3)
- Organizational Behavior and Theory (3)
- Arts and Humanities (2)
- Business Law, Public Responsibility, and Ethics (2)
- Finance and Financial Management (2)
- Gender and Sexuality (2)
- History (2)
- Performance Management (2)
- Sociology of Culture (2)
- Sports Management (2)
- Tourism (2)
- Tourism and Travel (2)
- Accounting (1)
- Administrative Law (1)
- Architecture (1)
- Benefits and Compensation (1)
- Business Analytics (1)
- Business Intelligence (1)
- Computer Engineering (1)
- Curriculum and Instruction (1)
- Keyword
-
- Gaming (23)
- Casino (21)
- Gambling (17)
- Casino management (12)
- Casinos (8)
-
- Casino gaming (7)
- Las Vegas (7)
- Responsible gambling (7)
- Internet gambling (5)
- Macao (5)
- Problem gambling (5)
- Slot machines (5)
- Sports betting (5)
- Casino marketing (4)
- Casino operations analysis (4)
- Economic impact (4)
- Macau (4)
- Marketing (4)
- Operations analysis (4)
- Servicescape (4)
- Slot management (4)
- Slot operations (4)
- Social exchange theory (4)
- Tourism (4)
- Women (4)
- Atmospherics (3)
- Australia (3)
- Betting (3)
- CRM (3)
- Casino gambling (3)
Articles 121 - 150 of 322
Full-Text Articles in Gaming and Casino Operations Management
Do Job, Age, And Place Of Residence Matter For Gaming Activity? A Study Of The Mid-Colorado River Communities, Wuyang Hu, George W. Borden, Thomas R. Harris, Leigh J. Maynard
Do Job, Age, And Place Of Residence Matter For Gaming Activity? A Study Of The Mid-Colorado River Communities, Wuyang Hu, George W. Borden, Thomas R. Harris, Leigh J. Maynard
UNLV Gaming Research & Review Journal
A household survey in the mid-Colorado River communities of Laughlin, Nevada and Bullhead City, Arizona examined local residents' gaming activities. A censored regression analysis distinguished between factors affecting gaming participation versus expenditures. Results suggest that gaming behavior can often be predicted with knowledge of individuals' residence, workplace, and other household demographic characteristics. Both local government agencies and casino managers can use the results to make better-informed decisions.
Influence Of Personal Factors On Macau Residents' Gaming Impact Perceptions, Fanny Vong
Influence Of Personal Factors On Macau Residents' Gaming Impact Perceptions, Fanny Vong
UNLV Gaming Research & Review Journal
This paper explores the influence of personal factors on gaming impact perceptions using Macau, China as a case study. The objective is to examine how residents' gaming perceptions were affected by (1) personal benefits received from gaming; (2) length of residence; and (3) demographic characteristics. The study also aims to assess the relative magnitude of influence exerted by each variable on gaming impact perceptions. All personal factors were found to contribute to differences in gaming impact perceptions among sub-groups of respondents. Regression analyses revealed that age, education and residence status had influence on gaming impact perceptions. Findings support that the …
Industry Labor Force Quality: An Investigation From The Customer Service Perspective, Zheng Gu, Ricardo Chi Sen Siu
Industry Labor Force Quality: An Investigation From The Customer Service Perspective, Zheng Gu, Ricardo Chi Sen Siu
UNLV Gaming Research & Review Journal
To investigate the labor force quality deficiency in the Macao casino industry, this study conducted a survey among Macao casino guests on their assessment of customer service. The mean scores of different service features were calculated and compared across casinos operated by different casino companies. Furthermore, different service features were examined for their importance to the overall customer satisfaction based on an estimated regression model. The study found that most of the service features were below satisfactory rating, but Wynn Resorts stood out as the top performer among the four gaming companies. The regression model identified "respect", "smile" and "skill" …
Book Review: The Economics Of Casino Gambling, Betty Mcneal
Book Review: The Economics Of Casino Gambling, Betty Mcneal
UNLV Gaming Research & Review Journal
No abstract provided.
An Observation Study Of Chinese Baccarat Players, Desmond Lam
An Observation Study Of Chinese Baccarat Players, Desmond Lam
UNLV Gaming Research & Review Journal
The Chinese gaming market, Macau in particular, is one of the biggest opportunities in the world today. Many industry observers have reported a clear interest among Chinese in playing baccarat. Together, VIP and non-VIP baccarat accounted for as much as 85% of Macau's 2005 gross casino gaming revenue. This paper documented and examined the psychology of Chinese baccarat players through a 'non-participatory' observation study. The study discovered some peculiar behaviors about these Chinese gamblers that included a display of high illusion of control. Chinese baccarat players appeared to derive monetary, excitement, entertainment and social values from baccarat gaming. The results …
Formal Rules, Informal Constraints, And Industrial Evolution-The Case Of The Junket Operator Regulation And The Transition Of Macao's Casino Business, Ricardo Chi Sen Siu
Formal Rules, Informal Constraints, And Industrial Evolution-The Case Of The Junket Operator Regulation And The Transition Of Macao's Casino Business, Ricardo Chi Sen Siu
UNLV Gaming Research & Review Journal
Following the approach of institutional economics to study the interaction between the changing formal rules and the evolving informal constraints, alongside the dynamics leading to industrial evolution, this paper will firstly examine the particular social and economic settings which bring about the informal constraints for the business practice of Macao's casino junket operators, and the feedback from the system which in turn triggered the evolution of the informal constraints since the middle of the 1980s. Extending from our understanding of the custom and practice of this business in the "old Macao". this paper will further discuss the role of the …
Exploring Social Exchange Theory Dynamics In Native American Casino Settings, Deepak Chhabra
Exploring Social Exchange Theory Dynamics In Native American Casino Settings, Deepak Chhabra
UNLV Gaming Research & Review Journal
The proliferation of Native American casino (NAC) gambling over the past few decades has generated a concern over the social, economic, and environmental impacts. This study examined the local resident perceptions of casino gambling impacts and their subsequent support for the NACs within the Social Exchange Theory (SET) framework. It further applied a similar framework to the non-NAC settings. While majority of the impact constructs failed to generate support for the NACs in the presence of intervening variables, a significant application of SET appeared among the non-NAC communities. Benefits were found to be significant for facilitating higher levels of support …
Assessing Sports Advisory Services: Do They Provide Value For Football Bettors?, Jerry Fox, Karl J. Mayer
Assessing Sports Advisory Services: Do They Provide Value For Football Bettors?, Jerry Fox, Karl J. Mayer
UNLV Gaming Research & Review Journal
This study examined the effectiveness of sports advisory services in football betting. Using three different cases with recent data, it compared the actual outcomes of the football games to sports advisory services' predictions in order to test their prediction accuracy for those games. The results showed none of the three data sets exceeded the threshold for profitable wagering. Thus, in football wagering, sports advisory services often fail to achieve their claims of accurate game prediction capabilities. The study suggests that these services may not provide any real advisory value to the sports betting community.
Gambling Alone? A Study Of Solitary And Social Gambling In America, Bo J. Bernhard, David R. Dickens, Paul D. Shapiro
Gambling Alone? A Study Of Solitary And Social Gambling In America, Bo J. Bernhard, David R. Dickens, Paul D. Shapiro
UNLV Gaming Research & Review Journal
In his acclaimed 2000 book Bowling Alone, Robert Putnam documents a disturbing social trend of the broadest kind. Putnam cites a wide variety of data that indicate that over the past fifty years, Americans have become increasingly socially disengaged. In developing this theme, Putnam specifically cites the increase in casino gambling (and especially machine gambling) as evidence in support of his argument. Building on the empirical and theoretical work of Putnam, this exploratory article examines the subphenomenon of "gambling alone" by exploring sample survey data on solitary and social gambling behavior among adults who reside in Las Vegas, Nevada. Specifically, …
Book Review: Resorting To Casinos: The Mississippi Gambling Industry, Betty Mcneal
Book Review: Resorting To Casinos: The Mississippi Gambling Industry, Betty Mcneal
UNLV Gaming Research & Review Journal
No abstract provided.
Gambling And The Law®: The Unlawful Internet Gambling Enforcement Act Of 2006 Analyzed, I. Nelson Rose
Gambling And The Law®: The Unlawful Internet Gambling Enforcement Act Of 2006 Analyzed, I. Nelson Rose
UNLV Gaming Research & Review Journal
No abstract provided.
Simulating The Effect Of Pay Table Standard Deviation On Pulls Per Losing Player At The Single-Visit Level, Anthony F. Lucas, Ashok K. Singh, Laxmi P. Gewali
Simulating The Effect Of Pay Table Standard Deviation On Pulls Per Losing Player At The Single-Visit Level, Anthony F. Lucas, Ashok K. Singh, Laxmi P. Gewali
UNLV Gaming Research & Review Journal
While holding par constant, changes in the standard deviation of the pay table produced an inverse effect on pulls per losing player (PPLP), across six different virtual slot machines. This result establishes the standard deviation of a game as a crucial determinant of a slot player's experience. Three different single-trip scenarios were examined via computer simulation, with 50,000 players engaging each game. For example, virtual players began with 100 units, terminating play at bankruptcy or 200 units. As players focus on the outcome of single visits, understanding the determinants of PPLP (or time on device) will help management engineer desirable …
Perceived Impacts Of Gambling: Integration Of Two Theories, Deepak Chhabra, Dogan Gursoy
Perceived Impacts Of Gambling: Integration Of Two Theories, Deepak Chhabra, Dogan Gursoy
UNLV Gaming Research & Review Journal
This study explores the race and educational attainment variations on resident perceptions and support for a proposed casino development. In addition, it investigates the influence of perceived benefits and costs on casino gambling support. The findings indicate that residents who are likely to receive personal benefits from gambling development tend to believe that its socioeconomic benefits outweigh the associated costs. Respondents' race is found to exercise a significant influence on their perceptions of benefits and costs, and casino development support. This study integrates two separate research streams of social exchange theory and social representation theory, and in doing so makes …
An Examination Of Mississippi Gulf Coast Casino Management Styles With Implications For Employee Turnover, Jerome Agrusa, Joseph D. Lema
An Examination Of Mississippi Gulf Coast Casino Management Styles With Implications For Employee Turnover, Jerome Agrusa, Joseph D. Lema
UNLV Gaming Research & Review Journal
The purpose of this study was to investigate the perceptions of casino employees on management styles and the relationship of these perceptions on the employee turnover rate. The sample consisted of a balanced representation of supervisory and nonsupervisory employees. Supervisors tended to perceive themselves and their managerial style in a much move favorable light than did their employees. Future research should continue to address issues of employee retention in the casino industry and adopt strategies that can retain valuable employees while reducing employee turnover costs. Human resource development processes should support managerial styles that facilitate collaborative decision making and participative …
Internal Marketing: An Antidote For Macau's Labor Shortage, Sudhir H. Kale
Internal Marketing: An Antidote For Macau's Labor Shortage, Sudhir H. Kale
UNLV Gaming Research & Review Journal
Gaming scholars the world over are in consensus about Macau's bright future as a gaming Mecca. The phenomenal growth in gaming facilities over the last three years has created an acute labor shortage in this Special Administrative Region of China. Moreover, around twenty additional gaming and hotel projects have been committed so far, all slated for completion in the next five years. Expansion on such massive scale will further intensify competition among employers to recruit and retain employees, particularly if the provincial government maintains its current restrictions on importing labor into the region. One, and arguably the only way to …
Problem And Underage Gambling Symposium, Vincent H. Eade
Problem And Underage Gambling Symposium, Vincent H. Eade
UNLV Gaming Research & Review Journal
No abstract provided.
Dol Announces Program To Reduce Penalties For Delinquent Employee Benefit Return Filers, Rachel L. Hawbaker
Dol Announces Program To Reduce Penalties For Delinquent Employee Benefit Return Filers, Rachel L. Hawbaker
UNLV Gaming Research & Review Journal
No abstract provided.
Players' Pools: A Potential Drain, Charles Carslaw, E.J. Egghart
Players' Pools: A Potential Drain, Charles Carslaw, E.J. Egghart
UNLV Gaming Research & Review Journal
Indian casino operators have been seeking ways to operate Nevada style table games within existing laws. Under the 1988 Indian Gaming Regulatory Act, those casinos that do not have compacts with their states are permitted to operate only Class II gaming operations. In order to enable such casinos to operate table card games which are not backed by the casino, players' pools have evolved in which gaming wins are backed by the players themselves. The operation of players' pool gaming has been subject to a number of uncertainties, and it does expose the casinos to some unusual risks. Indian casinos …
The Economic Impacts Of Native American Gaming In Wisconsin, Ricardo Gazel, William N. Thompson, Dan Rickman
The Economic Impacts Of Native American Gaming In Wisconsin, Ricardo Gazel, William N. Thompson, Dan Rickman
UNLV Gaming Research & Review Journal
An input-output model is utilized to assesses the economic impact of gambling in Native American casinos in Wisconsin. Important facts include interview information from 697 players. Positive economic gains discovered for local casino areas are offset by losses to other parts of the state and by losses due to social costs.
Job Quality And Job Satisfaction Among Casino Workers: The Case Of Foxwoods, Donald M. Peppard Jr., Frances A. Boudreau
Job Quality And Job Satisfaction Among Casino Workers: The Case Of Foxwoods, Donald M. Peppard Jr., Frances A. Boudreau
UNLV Gaming Research & Review Journal
This article examines the quality of casino jobs at the largest Indian casino in the United States. It uses survey responses to measure how Foxwoods' employees evaluate various aspects of their jobs, and it also considers other aspects of job quality such as wages, fringe benefits, and wage inequality. The results are part of the growing literature that considers issues important to the gaming industry in the United States.
A Profile Of Pro-Union Casino Workers In Northern Nevada, Merwin Mitchell, Yvonne Stedham
A Profile Of Pro-Union Casino Workers In Northern Nevada, Merwin Mitchell, Yvonne Stedham
UNLV Gaming Research & Review Journal
Why workers unionize has been a topic of considerable debate for nearly one hundred and fifty years. Research, however, concerning the determinants of voting behavior has primarily been conducted during the last two decades. Up to now, little has been done to evaluate why workers in gaming may be pro-union, anti-union, or ambivalent. Using a data base containing survey data for 237 workers, we find that pro-union workers are less satisfied with a variety of work dimensions and that they feel under more stress than other workers. We also find, contrary to evidence for other industries, that pro-union workers view …
Is Bigness Better In Casino Gaming? Evidence From The Atlantic City Market, Christian Marfels
Is Bigness Better In Casino Gaming? Evidence From The Atlantic City Market, Christian Marfels
UNLV Gaming Research & Review Journal
A simple regression model is developed to test the relationship between casino floor space as an indicator for bigness and selected financial indicators. Based on data from the Atlantic City market the analysis suggests that scale economies can be experienced by bigger casinos when the total costs of the casino/hotel operation per square foot of gaming space are considered. In contrast, the regression evidence does not point to an advantage of bigness with regard to performance indicators of the casino department itself and, again, based on a per-square-foot analysis. Furthermore, it is shown that there exists a systematic tendency for …
Book Review #2: Indian Gaming And Tribal Sovereignty: The Casino Compromise, Betty Mcneal
Book Review #2: Indian Gaming And Tribal Sovereignty: The Casino Compromise, Betty Mcneal
UNLV Gaming Research & Review Journal
No abstract provided.
Book Review #1: Casino Industry In Asia Pacific: Development, Operation And Impact, Betty Mcneal
Book Review #1: Casino Industry In Asia Pacific: Development, Operation And Impact, Betty Mcneal
UNLV Gaming Research & Review Journal
No abstract provided.
An Analysis Of Elderly Gamers' Trip Characteristics And Gambling Behavior: Comparing The Elderly With Their Younger Counterparts, Omar Moufakkir
An Analysis Of Elderly Gamers' Trip Characteristics And Gambling Behavior: Comparing The Elderly With Their Younger Counterparts, Omar Moufakkir
UNLV Gaming Research & Review Journal
The purpose of this study was to examine trip characteristics and gambling behavior of the elderly and compare them with those of other age groups. Visitors to two large Midwestern commercial land-based casinos completed a follow-up telephone survey. Of the 32 represented variables, II indicated a significant difference between age groups: Elderly gamblers were the least likely to engage in other recreational activities besides gambling. They were the least likely to obtain information about the casino and the least likely to use the Internet for this information. They preferred to visit casinos on weekdays, and indicated an interest in buying …
Applicability Of The Duplication Of Purchase Law To Gaming, Desmond Lam
Applicability Of The Duplication Of Purchase Law To Gaming, Desmond Lam
UNLV Gaming Research & Review Journal
In a bid to explore the use of an empirical-based model to explain regular gaming purchases, this study applies the Duplication of Purchase Law to gaming. Developed from empirical-based marketing theory and observed in many consumer brands, the Duplication of Purchase Law states that the dominant factor of purchase duplication between two brands is their market share. Using data obtained from the U.S. Gambling Impact Study, this study found that the duplication of games played was highly correlated to their penetration rates and hence, market share. In addition, the number of sole gamblers in each game was also related to …
Estimating The Indirect Gaming Contribution Of Bingo Rooms, Anthony F. Lucas, William T. Dunn, Anna Kharitonova
Estimating The Indirect Gaming Contribution Of Bingo Rooms, Anthony F. Lucas, William T. Dunn, Anna Kharitonova
UNLV Gaming Research & Review Journal
Using data from two repeater market hotel casinos, the relationship between bingo and slot business volumes is explored. Contrary to conjecture supplied by industry executives, the results fail to demonstrate a statistically significant relationship between daily bingo headcount and coin-in. This result was found in three different analyses, including one· attempt to estimate the impact of bingo headcount on low-denomination coin-in. This study advances the literature by challenging the assumption that bingo rooms produce substantial indirect slot profits. Given the minimal direct contribution to property cash flows, if any, the results suggest that bingo rooms are not always the highest …
Toward Strategy Implementation Success: An Empirical Study Of The Role Of Senior-Level Leaders In The Nevada Gaming Industry, James I. Schaap
Toward Strategy Implementation Success: An Empirical Study Of The Role Of Senior-Level Leaders In The Nevada Gaming Industry, James I. Schaap
UNLV Gaming Research & Review Journal
The study is an investigation of the relationship between effective leadership behavior and successful strategy implementation in the Nevada casino industry. The study's findings mostly agree with earlier research on the concept of strategy implementation and reaffirm the role that strategic consensus plays in the strategy implementation process. The study also reinforces findings that frequent communication up and down the organization structure enhances strategic consensus through the fostering of shared attitudes and values. In addition, it reaffirms the concept that an organization which ties rewards to the success of the strategy employed is rewarded with higher levels of organizational performance …
Financial Competitiveness Of Macau In Comparison With Other Gaming Destinations, Zheng Gu, Jason Zhicheng Gao
Financial Competitiveness Of Macau In Comparison With Other Gaming Destinations, Zheng Gu, Jason Zhicheng Gao
UNLV Gaming Research & Review Journal
This paper analyzes the financial competitiveness of the Macau gaming industry visa- vis its counterparts in North America and Europe. The analysis covers casino product structure, revenue composition, assets productivity and financial returns of Macau versus those of gaming destinations in North America and Europe. The findings reveal that while Macau is advantageously positioned in terms of assets productivity and financial returns, its casino product structure and revenue composition seem at odds with today's gaming trend. Macau is facing challenges from emerging competitors in Asia. To maintain a stable gaming revenue growth and retain its competitiveness, Macau must modify its …
Website Review: Online Casino City, Betty Mcneal
Website Review: Online Casino City, Betty Mcneal
UNLV Gaming Research & Review Journal
No abstract provided.