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Gaming and Casino Operations Management Commons™

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Articles 181 - 210 of 328

Full-Text Articles in Gaming and Casino Operations Management

Casino Gaming From A Border State Perspective: Impact On The Hospitality Industry, Claire D. Schmelzer, Damon Revelas, Desmond O. Brown Dec 2012

Casino Gaming From A Border State Perspective: Impact On The Hospitality Industry, Claire D. Schmelzer, Damon Revelas, Desmond O. Brown

UNLV Gaming Research & Review Journal

Stakeholders of the hospitality industry, defined as owners and managers of hotels and restaurants, from a state contiguous to states where casino gaming is legalized were questioned regarding their attitudes toward the legalization of casino gaming and their perceptions of its impact on business currently and if gaming were legalized in the state. The data were analyzed using frequency distributions, cross tabulations, and Chi Square statistics. Results included the following: Opinions about legalizing gaming in the state were evenly divided between favor and disfavor. Based on region, organizational structure and job title, observable differences in opinion were noted concerning the …

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Residents' Perceptions And Attitudes Towards Native American Gaming (Nag) In Kansas: Proximity And Number Of Trips To Nag Activity, Daniel L. Spears, Carl A. Boger Jr. Dec 2012

Residents' Perceptions And Attitudes Towards Native American Gaming (Nag) In Kansas: Proximity And Number Of Trips To Nag Activity, Daniel L. Spears, Carl A. Boger Jr.

UNLV Gaming Research & Review Journal

This study assessed the perceptions and attitudes toward Native American Gaming (NAG) development in the State of Kansas. By using the resident support for tourism model developed by Perdue, Long, and Allen (1990), this study assessed perceptions and attitudes of residents in relation to their proximity to NAG activity and their number of visits to Native American casinos in the last 12 months. A survey was administered to 1038 households on a population proportionate basis in Brown County (35.65%), Doniphan County (25.30%), and Jackson County (39.05%) in the State of Kansas. Significant differences were found between distance from NAG activity …

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Using The Critical Incident Technique To Assess Gaming Customer Satisfaction, Lesley Johnson Dec 2012

Using The Critical Incident Technique To Assess Gaming Customer Satisfaction, Lesley Johnson

UNLV Gaming Research & Review Journal

Before gaming organizations can initiate efforts to service their customers, they must be able to effectively manage the service encounter. Although every service encounter is not necessarily critical to satisfaction, it is not always obvious which are crucial to the customer and which are not. Using critical incidents reported by gaming customers and employees, this study identifies service encounters that both parties perceive as being very satisfactory or very dissatisfactory from the customer's point of view. Identifying particularly positive and negative customer service experiences can provide direction for management in allocating resources specifically to those areas that maximize customer satisfaction …

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Book Review: Indian Casino, William N. Thompson Dec 2012

Book Review: Indian Casino, William N. Thompson

UNLV Gaming Research & Review Journal

No abstract provided.

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Game Volatility At Baccarat, Andrew Macdonald Dec 2012

Game Volatility At Baccarat, Andrew Macdonald

UNLV Gaming Research & Review Journal

The authors discuss the volatility of table games using Baccarat as an example. The expected deviation from the win, in percentage terms, will decrease as the number of decisions is increased. In absolute terms, the deviation is likely to increase as decisions increase. Through the formulas presented in the article the author shows there is no natural evening-up process. That is if a casino lost one million dollars on Baccarat play last month, the casino manager cannot expect to make the theoretical win plus an additional one million next month. The article will help managers understand and plan for fluctuations …

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Improving Competitiveness Through Cooperation: Assessing The Benefits Of Cooperative Education Partnerships In Gaming Management, Helen Breen, Nerilee Hing Dec 2012

Improving Competitiveness Through Cooperation: Assessing The Benefits Of Cooperative Education Partnerships In Gaming Management, Helen Breen, Nerilee Hing

UNLV Gaming Research & Review Journal

Cooperative education partnerships between industries and universities are becoming increasingly common in response to fundamental challenges facing both sectors. Theoretically, many benefits for both partners are espoused. This paper explores these benefits and then assesses whether and how these have occurred in a leading gaming management course in Australia. It was found that benefits for industry comprised enhanced industry professionalism and legitimacy; increased professional status; better public image; control of abstract knowledge and improved industry competitiveness. For the university, key benefits have included improved educational offerings; enhanced university reputation in the discipline and for cooperative education partnerships; additional student fees …

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Casino Technology: Player Tracking And Slot Accounting Systems, Z. Wang, H. Aquino Dec 2012

Casino Technology: Player Tracking And Slot Accounting Systems, Z. Wang, H. Aquino

UNLV Gaming Research & Review Journal

The objective of this research is to provide the casino industry with an unbiased, independent study on the available technologies in its business. Both the software manufacturers and the casinos recognize that tracking systems are far from being anything close to perfect. Thus, gaming companies are continually trying to improve the systems that they have on the market. In this paper the authors analyze player tracking and slot accounting systems based on their costs, functions, sizes, hardware requirements, and software requirements respectively, which may help casino executives better understand the technologies available to them and make more prudent and cost-effective …

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Items Of Importance To Patrons Of Indian And Riverboat Casinos, Carl J. Pfaffenberg, C. Costello Dec 2012

Items Of Importance To Patrons Of Indian And Riverboat Casinos, Carl J. Pfaffenberg, C. Costello

UNLV Gaming Research & Review Journal

The objectives were to identify similar characteristics for casino patrons and determine what factors were important to these individuals. Patrons from Indian and riverboat casinos were surveyed on demographic variables, casino experience, and importance of 25 items. Casino patrons scored intangible items such as security and service highly. Casino managers must constantly assess how the casino is performing by using data extracted from their clientele.

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Hedonistic Differences Between Mechanical Game Players And Table Game Players: An Exploratory Investigation On The Road To A Comprehensive Theory For Gambling, Karl Titz, David Andrus, Judy Miller Dec 2012

Hedonistic Differences Between Mechanical Game Players And Table Game Players: An Exploratory Investigation On The Road To A Comprehensive Theory For Gambling, Karl Titz, David Andrus, Judy Miller

UNLV Gaming Research & Review Journal

This exploratory research examined relationships between casino play and hedonic factors. The hedonic factors examined were emotion, sensation seeking and impulsivity, absorbing experiences, and analytical characteristics. Differences between slot players and table game players were measured. The subjects were a convenience sampling of 1,010 casino gamblers at a Las Vegas Strip casino catering to out of town visitors. All participants completed a 45- item survey. The constructs were measured using the Mehrabian and Russell (1974) pleasure, arousal, and dominance scale; the Zuckerman Kuhlman sensation seeking and impulsivity scale; the Swanson (1978) absorbing experience scale; and an analytical scale developed by …

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Wages In Las Vegas And Reno: How Much Difference Do Unions Make In The Hotel, Gaming, And Recreation Industry?, C. Jeffrey Waddoups Dec 2012

Wages In Las Vegas And Reno: How Much Difference Do Unions Make In The Hotel, Gaming, And Recreation Industry?, C. Jeffrey Waddoups

UNLV Gaming Research & Review Journal

A significant union presence in the Las Vegas, Nevada Hotel, Gaming, and Recreation (HGR) industry juxtaposed to the near absence of unions in the Reno, Nevada segment of the same industry is used to study how unions affect wages both within the industry and in a much less unionized sector, the Wholesale and Retail Trade (WRT) industry. The results indicate that median wages of highly unionized occupations in the Las Vegas HGR industry are significantly higher than wages of identical occupations in Reno. Little difference in wages is observed in the WRT industries of the two regions. In light of …

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Viewpoint, Vincent H. Eade Dec 2012

Viewpoint, Vincent H. Eade

UNLV Gaming Research & Review Journal

No abstract provided.

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Players' Pool Slot Gaming: Fact And Fantasy, Charles Carslaw, E.J. Egghart Dec 2012

Players' Pool Slot Gaming: Fact And Fantasy, Charles Carslaw, E.J. Egghart

UNLV Gaming Research & Review Journal

Players pool gaming has existed in many jurisdictions in connection with card game operations. It has also being proposed for use in slot machine operations in jurisdictions where full Class III gaming is not fully legalized. Using a players' pool trust is a non-house-banked alternative for slot operation that has been proposed to allow Native American tribal casinos in some major states to operate their slot machines in a similar manner to Nevada style casinos. The purpose of establishing players' pool type gaming is to remove the house banking element from gaming that is essentially equivalent to Class III gaming …

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The Hospitality Industry's Lmpact On The State Of Nevada: A Summary & Review, Shannon Bybee, Jeremy A. Aguero Dec 2012

The Hospitality Industry's Lmpact On The State Of Nevada: A Summary & Review, Shannon Bybee, Jeremy A. Aguero

UNLV Gaming Research & Review Journal

This article summarizes the economic, fiscal, and social impact findings of The Hospitality Industry's Impact on the State of Nevada, a report issued in November1998 by the International Gaming Institute. This summary includes data on jobs, wages, output, taxes, crime, and other social issues. A brief discussion is included regarding the authors' opinions of the state's dependence on the hospitality industry and gaming taxes, as well as the potential ramifications of this dependence in a changing economic environment.

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A Proposed Typology Of Odyssey Slot Machine Gamblers, Lorraine Cebollero, Karl Mayer, Stanley Pinkos Dec 2012

A Proposed Typology Of Odyssey Slot Machine Gamblers, Lorraine Cebollero, Karl Mayer, Stanley Pinkos

UNLV Gaming Research & Review Journal

This paper discusses the development of a typology of gamblers who play the Odyssey slot machine. Qualitative research methods were employed, using an ethnographic approach to the research setting. Two typologies are presented and discussed, one for the Odyssey Players and a second for the Odyssey Observers. While the potential application of these two typologies to the more general classification of all slot machine gamblers is unknown, it is believed that this paper represents the first study of its kind in the gaming industry. As such, it may provide a foundation for both academics who are interested in conducting further …

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An Exploration Of Customer Retention Factors In Las Vegas Casino Resort Properties, Michael J. Petrillose, Kathleen P. Brewer Dec 2012

An Exploration Of Customer Retention Factors In Las Vegas Casino Resort Properties, Michael J. Petrillose, Kathleen P. Brewer

UNLV Gaming Research & Review Journal

No abstract provided.

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Academic Research Interests Of Casino Resort Properties, Collin Ramdeen, Susan Raymakers, Robert H. Bosselman Dec 2012

Academic Research Interests Of Casino Resort Properties, Collin Ramdeen, Susan Raymakers, Robert H. Bosselman

UNLV Gaming Research & Review Journal

This study surveyed department executives and chief executive officers from casino resort properties. The 52 respondents represented 22 percent of the total surveyed. These respondents were asked to indicate how much their company valued outside research, and the best vehicle for distributing outside research to casino resort properties. They were also asked to rate their relative degree of interest in specific research topic areas. The results indicate that most of the casino resort properties were interested in academic research. The analysis of specific research topics revealed that there was a significant level of interest in consumer behavior, competitive markets, and …

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Using Benchmarking Techniques In Academia: Building A Gaming Education Program, Susan H. Lvancevich, Daniel M. Lvancevich, Bernard N. Fried Dec 2012

Using Benchmarking Techniques In Academia: Building A Gaming Education Program, Susan H. Lvancevich, Daniel M. Lvancevich, Bernard N. Fried

UNLV Gaming Research & Review Journal

This paper discusses the use of benchmarking techniques in building a gaming education program. Four general categories of benchmarking techniques and their applicability to gaming education are presented. A template for building a gaming education program is explained, as well as the key success factors to consider when implementing benchmarking in academia. A summary of schools currently offering gaming courses, a list of gaming topics in various functional areas that can easily be integrated into existing courses, and a list of gaming-related resources are also provided.

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The Profile And Motivations Of Elderly Women Gamblers, John Tarras, A.J. Singh, Omar Moufakkir Dec 2012

The Profile And Motivations Of Elderly Women Gamblers, John Tarras, A.J. Singh, Omar Moufakkir

UNLV Gaming Research & Review Journal

Survey research was conducted to determine the profile and motivations of elderly women gamblers. The survey results indicate there is potential to increase revenues by appealing to this segment. Those that do visit casinos, do so primarily for the entertainment and excitement it provides. Furthermore, as a group, elderly women gamblers are disciplined and do not suffer from compulsive gambling problems.

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Kentucky Parimutuel Revenue Policy Simulator, J. Shannon Neibergs Dec 2012

Kentucky Parimutuel Revenue Policy Simulator, J. Shannon Neibergs

UNLV Gaming Research & Review Journal

Since Kentucky introduced inter-track wagering in 1988, and inter-state wagering in 1994, there has been an ongoing substitution of declining live handle with increasing simulcasting handle. Also, since 1995 there has been a marked increase in competition from alternative gaming. At issue is the net effect on parimutuel stakeholder revenue relative to changes in the distribution of parimutuel handle and increased competition. This paper presents a parimutuel revenue budget that can be used to evaluate the marginal revenue of changes in policies, or of actions taken in response to increased competition from alternative gaming.

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Social Costs Of Gambling: A Comparative Study Of Nutmeg And Cheese State Gamblers, William N. Thompson, Ricardo Gazel, Dan Rickman Dec 2012

Social Costs Of Gambling: A Comparative Study Of Nutmeg And Cheese State Gamblers, William N. Thompson, Ricardo Gazel, Dan Rickman

UNLV Gaming Research & Review Journal

An analysis of the social costs of problem gambling finds similar results from two surveys of gamblers in treatment in Wisconsin (N=98) and Connecticut (N=112). Cost factors examined include lost work time and unemployment, bad debts, thefts, civil court costs, criminal justice system costs, and welfare costs. The problem gambler in Wisconsin imposes an annual cost of $8,681 on other persons, while Connecticut costs amount to $15,994. The variations between the two groups surveyed are found, for the most part, in costs of thefts. The differences can be explained by the fact that legalized gambling has been established longer in …

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The Gaming Industry And The Millennium Bug, Michael L . Kasavana, Kathleen P. Brewer Dec 2012

The Gaming Industry And The Millennium Bug, Michael L . Kasavana, Kathleen P. Brewer

UNLV Gaming Research & Review Journal

While much has been written about the Y2K bug in general, the gaming industry is among those slow to address the issue. As we quickly face the dawn of the new millennium, there are urgent issues to be addressed. This article examines the problem, major issues, potential solutions, and the impact of time constraints on the casino industry.

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Two Consumption Models For United States Casino Areas Utilizing Competition And Site Attribute Variables, David M. Pearlman Dec 2012

Two Consumption Models For United States Casino Areas Utilizing Competition And Site Attribute Variables, David M. Pearlman

UNLV Gaming Research & Review Journal

In this study, multiple regression techniques were used to build two consumption models to better understand supply and demand influences on casino revenues. The initial model contained 15 independent variables and explained 97% of the variance in revenues. However, due to assumption violations, assessing the relative role of each independent variable proved to be problematic. Subsequently, a Reduced Variable Model was developed which explained 83% of the variance, and included six independent variables. As stand-alone prediction tools, the models do not yield useful revenue estimates, due to their large standard errors of the estimate, however, they do explain relative influences …

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A Global Market Analysis Of Casino Gaming On The Internet, Lawrence Dandurand Dec 2012

A Global Market Analysis Of Casino Gaming On The Internet, Lawrence Dandurand

UNLV Gaming Research & Review Journal

Technology can provide gaming to any household in the world. The market potential of casino gaming on the Internet is substantial. This article summarizes an analysis of the global Internet casino gaming market. It indicates: (1) the nature of Internet casino gaming; (2) the competitive environment; (3) market opportunities; (4) environmental constraints; (5) marketing strategies; (6) market demand; (7) market potential; and (8) a flexible diffusion of innovation model for forecasting market demand.

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Blackjack At Thirty Thousand Feet: America's Attempt To Enforce Its Ban On In-Flight Gambling Extraterritorially, Steven Grover Dec 2012

Blackjack At Thirty Thousand Feet: America's Attempt To Enforce Its Ban On In-Flight Gambling Extraterritorially, Steven Grover

UNLV Gaming Research & Review Journal

No abstract provided.

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A Chronology Of (Legal) Gaming In The U.S., George G. Fenich Dec 2012

A Chronology Of (Legal) Gaming In The U.S., George G. Fenich

UNLV Gaming Research & Review Journal

No abstract provided.

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Constraints To The Growth Of Native American Gaming, James A. Davis, Samuel M. Otterstrom Dec 2012

Constraints To The Growth Of Native American Gaming, James A. Davis, Samuel M. Otterstrom

UNLV Gaming Research & Review Journal

Since the Indian Gaming Regulatory Act was passed in 1988, high-stakes bingo halls and casino operations have spread to reservations across the country and generated millions of dollars in revenues for their respective tribes. While some tribes have been able to exploit their sovereign status and establish high-stakes bingo parlors and casinos on reservations across the country, this study describes how external and internal constraints limit the adoption of gaming ventures by other tribes. Constraints include the location of the reservations, increasing competition, disagreements among tribal members, and opposition from the private and public sectors.

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Educating For The Gaming Industry: Need, Profile, And Suggested Schema, Leslie E. Cummings Dec 2012

Educating For The Gaming Industry: Need, Profile, And Suggested Schema, Leslie E. Cummings

UNLV Gaming Research & Review Journal

As legalized gambling becomes increasingly widespread and competitive, operators seek employees who understand its unique culture and demands. Today, few baccalaureate programs offer gaming management education. Gaming subject areas for college programs span three content spheres: (a) gaming and games themselves; (b) gaming interfaces with other hospitality subjects (lodging, accounting); and (c) the gaming/hospitality environment (regulation, economics). In a given academic program, gaming content integration can be measured along a continuum, from nonexistent, to somewhat integrated within existing courses, to comprising a central educational focus.

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New Developments In Gaming Taxation And Regulation: An Update, Susan H. Lvancevich, Bernard N. Fried Dec 2012

New Developments In Gaming Taxation And Regulation: An Update, Susan H. Lvancevich, Bernard N. Fried

UNLV Gaming Research & Review Journal

The gaming industry is facing increased regulatory interest. Congress has authorized a commission to investigate gaming in the United States. The Internal Revenue Service continues to interpret ambiguous areas of the tax code in an attempt to raise gaming tax revenues. Regulatory changes in currency transaction reporting have also resulted in some significant changes for the industry. The purpose of this paper is to provide an update on tax and regulatory issues currently facing the gaming industry. Specifically, the paper will address tax and regulatory developments in: (a) tip compliance, (b) cash transaction reporting, (c) complimentaries, (d) employee cafeterias, (e) …

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An Examination Of University Student Gambling Practices, Michael Yuan, Susan Yuan, Patricia Janes Dec 2012

An Examination Of University Student Gambling Practices, Michael Yuan, Susan Yuan, Patricia Janes

UNLV Gaming Research & Review Journal

Concerns about student gambling behavior are often based on the popular opinion that students gamble all the time, that students spend too much money gambling, and that students readily become addicted to gambling. The purpose of this study was to examine whether popular opinions related to student gambling are factually based. This was done by examining the relationship among demographics, gambling practices, and views of personal gambling practices of Central Michigan University students. The study results suggest that these popular opinions regarding student gambling may not be factual, or at least may not be as serious as initially perceived.

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The Gaming Industry And The North American Industry Classification System, Wesley S. Roehl Dec 2012

The Gaming Industry And The North American Industry Classification System, Wesley S. Roehl

UNLV Gaming Research & Review Journal

No abstract provided.

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