Business Administration, Management, and Operations Commons^™

At Your Service - Spring 2003, Nova Southeastern University

Business Services: At Your Service

No abstract provided.

The Ethics Of Responsible Leadership And The Practice Of Right Behavior, C. William Pollard

C. William Pollard Papers

In this speech at Cornell University's Center for Advanced Human Resource Studies (CAHRS), Pollard considers the conference's theme of restoring trust by focusing primarily on how wealth creation must be coupled with a leadership structure committed to the good of both employees and customers.

At Your Service - Fall 2002, Nova Southeastern University

Business Services: At Your Service

No abstract provided.

At Your Service - Summer 2002, Nova Southeastern University

Business Services: At Your Service

No abstract provided.

Leading In Turbulent Times, C. William Pollard

C. William Pollard Papers

In this speech at the plenary session of the 2002 Regent College Pastors' Conference in Vancouver, British Columbia, Pollard encourages pastors to see their congregants' workplaces in the same way that they see their homes and families, i.e. as places of moral formation.

The "Shop" Around The Corner: How Do Leadership Attitudes Effect An Organization? An Ethnographic Study, Barbara Clemenson

Student Scholarship

Nonprofit leaders are frequently passionate about their organizations, many having devoted their lives and sacrificed significant material benefits for the sake of their causes. Often, though, this intense devotion unconsciously engenders an attitude of ownership towards their organizations (“This is my cause,” “I know best,” “No one else could possibly care/know/do as much as I do.”), rather than an attitude of stewardship (“We must welcome the best and all work in partnership together to address this great cause, and see that it continues addressing this need long after we are gone.”). This ethnographic study examined one nonprofit organization that espoused …

At Your Service - Winter 2002, Nova Southeastern University

Business Services: At Your Service

No abstract provided.

Leadership In Changing And Turbulent Times, C. William Pollard

C. William Pollard Papers

In this speech at the Chairman & CEO Conference sponsored by The Governance Institute (Palm Beach, FL), Pollard reflects on how servant leadership can help corporations in achieving the goal the conference had chosen as its theme, namely "Moving Toward Excellence in Quality."

Exploring The Relationship Between Learning And Leadership, Lillas Brown, Barry Z. Posner

Management & Entrepreneurship

This paper investigates how two important research streams, namely learning and leadership, might be related with one another. Responses on the learning tactics inventory and leadership practices inventory are compared for a managerial sample (n = 312). Results indicate that more active and versatile learners subsequently consider themselves more frequently involved and engaged in leadership behaviors. Implications for transformational learning and leadership theories are explored, as well as thoughts about how the development of leadership competencies may be enhanced and affected by various learning techniques.

The Leader Who Serves (Colorado Springs, Co), C. William Pollard

C. William Pollard Papers

Pollard delivered this speech at the 2001 meeting of the Christian Management Association, which was held at the Rocky Mountain Regional Christian Management Institute in Colorado Springs, CO. In it he outlines the primary characteristics of a servant leader.

The Best And Most Admired, C. William Pollard

C. William Pollard Papers

In these brief remarks at the 2000 Fortune Summit, Pollard considers how mission has been the organizing principle of the ServiceMaster Company. In addition, he offers insight into the servant leadership model the company employed under his management.

Mission As An Organizing Principle (Or A Leader's Ethical Responsibility For The People We Lead), C. William Pollard

C. William Pollard Papers

Delivered at Soderquist Leadership Center's Leadership Expedition in Siloam Springs, AR, this speech outlines the responsibility institutional leaders have for those they serve.

Charismatic Leadership In Organisations By Jay A Conger And Rabindra N Kanungo, Sage Pub Lications, 1998, Pp 228, Price: $59.00 (Cloth), $25.95(Paper)., V Uberoy

IIMB Management Review

Charismatic Leadership in Organisations is a continuation of the earlier research work published by the authors in their book Charismatic Leadership, 1988. The book under review takes off by building a behavioural model of charismatic leadership. The model goes through three stages. In Stage 1, sensitivity to environments urg es the lead e r to change the status quo. Stage 2
pertains to the development and projection of vision , which he effectively articulates in a n idealised form. Vi s ioning has been considered as a core e element in charis m at ic leadership. In Stage 3, a …

Playing It Straight, Ganesh Sherman

IIMB Management Review

Part of being a good manager is being aware of the moral dimensions of one's role in the network and in the organisation. Managers can unwittingly engage in a wide range of role-related acts that are ethically questionable.

The Parallel Organization And Employee Perceptions Of Participative Leadership In A Mid-Atlantic City, Landis Denise Faulcon

Theses and Dissertations in Urban Services - Urban Management

Current literature is replete with examples of how bureaucracy hinders organizational performance in rapidly changing social, economic, and political environments. The use of a parallel organization has emerged as one approach to transforming traditional bureaucratic structures into high performance work systems.

This study examines a parallel organization created as part of a high performance organization (HPO) model in a mid-Atlantic city. The purpose of the parallel organization is to conduct the work of leadership, which consists of five functions: identifying customer needs and expectations; developing a shared vision and values; integration and stewardship; creating an environment conducive to learning, thinking, …

The Soul Of The Firm (Harleysville, Pa), C. William Pollard

C. William Pollard Papers

Addressing the Mennonite Homes Association, Pollard considers the role that a clear mission and committed leaders will play in a changing economic environment. In particular, he contends that corporate leaders are called to be first and foremost the servants of those they employ.

The Quest For Sustainable Leadership: The Importance Of Connecting Leadership Principles To Concepts Of Organizational Sustainability, Eric S. Harter

Student Scholarship

This study investigates the possible link between leadership and organizational sustainability. The primary focus is to determine if leadership is a distinguishing variable associated with organizational sustainability. This study was quantitative in design and used The Leadership Profile (TLP) (Sashkin & Rosenbach, 1995, 1996, 1997) to measure leadership. The data used for this study to measure leadership was collected through the use of a mailed survey. The mailed survey yielded a 180-degree leadership assessment. The sample consisted primarily of chief executive officers and their senior executive subordinates of multinational or national healthcare firms. A purposive and nonrandom selection was completed …

Mother Leadership: By R P Banerjee, Wheeler Publishing, 1998, R Parthasarathy

IIMB Management Review

No abstract provided.

Mission As An Organizing Principle, C. William Pollard

C. William Pollard Papers

Speaking to both The Conference Board and the Peter F. Drucker Foundation for Nonprofit Management, Pollard addresses the topic of corporate mission, arguing that one can envision a meaningful relationship between work and the rest of life only when an organization's leaders are focused on serving employees.

The Impact Of Cocurricular Experience On Leadership Development, Deborah H. White

Electronic Theses and Dissertations

This study investigated the impact of cocurricular activities on leadership development. College graduates recognized as community leaders were selected from three communities in Georgia, Kentucky, and Tennessee. Through survey and interview techniques, the leaders were asked to reflect on high school and college experiences that led to their development as leaders. The study included a focus on differences in experiences of male and female leaders. Developmental influences such as family, mentors, global experience, and the cocurricular activities engaged in during high school and college were explored. Title IX had no impact on increased opportunities for women in this group of …

Developing Leadership Through Self-Empowerment, Anup K Singh

IIMB Management Review

Leadership is probably the most desirable managerial attribute but one that is seriously lacking in most organisations. While managers do a good job of maintaining and sustaining existing organisational systems, they fail to steer innovation and transformational change. Today, while the literature on the subject helps managers appreciate the dynamics of leadership, it is short on insights on how to develop oneself as an effective leader of people. Beginning with the nature of leadership and various approaches to leadership development, Anup Singh emphasises the primacy of selfempowerment and self-reprogramming in realising one's leadership potential and presents certain techniques that can …

Bridging The Gulf (New Haven, Ct), C. William Pollard

C. William Pollard Papers

Delivered at the Yale Berkeley Seminar (hosted by Berkeley Divinity School at Yale) in New Haven, CT, this speech asks how Christians might bridge the gulf between work and faith (or God and profit). Pollard posits that the link between the two is to be found in people, all of whom are made in the image of God. In this framework, the corporate firm may be construed as an institution of moral formation.

When "Reason" Is In The Eye Of The Beholder: A Reexamination Of The "Reasonable Man" Standard As Applied To Organizational Management, James R. Jones

Marketing and Management Faculty Proceedings & Presentations

“Specifically, issues of race, gender, disability, status, etc. provide a new context in which to judge the reasonableness of an individual’s actions.” The concept of the "reasonable man" is one of long standing in the legal profession of the United States. As the United States has become an increasingly polyglot society, the need to reexamine the sufficiency of a single "reasonable man" standard is clear. Specifically, issues of race, gender, disability status, etc. provide a new context in which to judge the reasonableness of an individual's actions.

Straight To The Heart: Cleveland Leaders Shaping The Next Millennium, Shawana P. Johnson

Student Scholarship

While touring the Frascati vineyards outside ofRome with a business associate and as we learned the basic techniques of winemaking, our in-between conversation was focused on the difficulties and change our industry and his country were facing. We pondered and discussed our positions and responsibilities for our organization. during this time. We were well aware of the many industry challenges facing us and our board ofdirectors. It was upon reflection ofthat conversation and the memory of that beautiful scenario of those luscious vineyards that it struck me how similar the management ofthe fruit·ofthe grapevine is to the management of organizations. …

Leading Into The Future, C. William Pollard

C. William Pollard Papers

This brief speech served primarily as an introduction for Noel Tichy, the keynote speaker at a leadership forum hosted by the Economic Club in Chicago. In addition to this, Pollard takes the opportunity to note that successful business leadership is at its most basic level a "soul craft," one that prioritizes people over capital.

A Philosophy Of Life And Work, C. William Pollard

C. William Pollard Papers

This speech -- delivered at the Wharton School of Business's (University of Pennsylvania) 1998 Zweig Executive Dinner Series -- outlines the rapid socio-economic changes prevalent at the end of the 20th century. In light of these, Pollard asks whether the corporation can be oriented to both maximizing profit and forming the moral character of those it employs.

Built To Last - Leadership Principles That Are Timeless, C. William Pollard

C. William Pollard Papers

In this address at the CMA Conference in Nashville, Pollard outlines the primary characteristics of a servant leader and argues that only people-focused institutions are "built to last."

Customer Service And Satisfaction: Competitive Advantage And Beyond, Stanley Bazan

New England Journal of Entrepreneurship

This article examines how excellence in customer service and satisfaction can be a major source of competitive advantage and profits for small businesses. The costs and causes of poor service and satisfaction are discussed and special emphasis is given to the value of the lifelong customer. Methods to pursue the goal of completely satisfying customers 100 percent of the time are examined. Leadership, aggressive problem solving, problem-solving teams, and assessment of customer service are among the topics reviewed.

The Soul Of The Firm (Santa Fe, Nm), C. William Pollard

C. William Pollard Papers

This speech was delivered at the 1997 fall seminar of the Evangelical Christian Publishing Association in Santa Fe, New Mexico. In it Pollard addresses what he calls the "confusion" and "insecurity" felt by many Americans at the turn of the century. To remedy this situation the corporate leader must adopt a servant attitude, one that helps her prioritize the well-being of the people who make up any given institution.

Profit And Ethics, C. William Pollard

C. William Pollard Papers

In this speech delivered at Northwood University's Center for Ethics in Business (West Palm Beach, FL), Pollard asks whether the business firm can be a "stabilizing force" in society, one which is as concerned with moral development as it with maximizing profit.