Business Administration, Management, and Operations Commons^™

A Queueing Model For Customer Rescheduling And No-Shows In Service Systems, Yue Tang, Houyuan Jiang, Jingui Xie, Zhichao Zheng

Research Collection Lee Kong Chian School Of Business

We study an M/M/1/K queue where customers can reschedule their appointments. Rescheduled customers show up with higher probabilities, incurring lower no-show costs, but rescheduling also frees up slots that may not be filled later, leading to wasted service capacity and lower throughput. The system manager aims to minimize the long-run average cost by controlling rescheduling policies. We derive conditions under which rescheduling should be allowed for different scenarios depending on whether customers can reschedule only once or multiple times.

Upcoding Medicare: Is Healthcare Fraud And Abuse Increasing?, Alberto Coustasse, Whitney Layton, Laikyn Nelson, Victoria Walker

Management Faculty Research

Medicare fraud has been the cause of up to $60 billion in overpaid claims in 2015 alone. Upcoding occurs when a healthcare provider has submitted codes for more severe conditions than diagnosed for the patient to receive higher reimbursement. The purpose of this study was to assess the impact of Medicare and Medicaid fraud to determine the magnitude of upcoding inpatient and outpatient claims throughout reimbursements.

The methodology for this study utilized a literature review. The literature review analyzed physician upcoding throughout present on admission infections, diagnostic related group upcoding, emergency department, and clinic upcoding. It was found that upcoding …

The Idaho Human Rights Act Is Long Overdue For A Legislative Update, Susan E. Park, Doug A. Werth

Management Faculty Publications and Presentations

The Idaho Human Rights Act (“IHRA”) needs attention. The Idaho Legislature has not made a meaningful amendment to the Act since 2005, when it expanded protections for persons with disabilities.1 It has neglected to update the IHRA after landmark federal enactments such as the Pregnancy Discrimination Act of 1978, the Civil Rights Act of 1991, the Lilly Ledbetter Fair Pay Act of 2009, and the Americans with Disabilities Act Amendments Act of 2008. The statutory disconnect created by this legislative lapse has magnified the importance of how courts apply federal case law to the IHRA, particularly in light of the …

Obstacles To Economic Freedom Affecting Micro, Small, And Medium Enterprises (Msmes) In Southeast Asian Countries, Blaise Kent Calpito, Jocef Fernand Ocampo, Chyna Tomas, Mary June Valenzuela, Renz Adrian T. Calub, Mitzie Irene Conchada, Arlene B. Inocencio, Alellie B. Sobrevinas, Marites M. Tiongco

Angelo King Institute for Economic and Business Studies (AKI)

Obstacles to economic freedom such as trade obstacles, finance obstacles, taxes, and corruption affect the ability of micro, small, and medium enterprises (MSMEs) to maximize firm performance. Existing empirical studies investigating the effect of specific MSME-level obstacles to economic freedom are scarce in Southeast Asian countries. Therefore, this paper focuses on analyzing and comparing the effects of these obstacles to economic freedom on the performance of MSMEs in Indonesia, Vietnam, the Philippines, and Malaysia using firm-level data from the 2015 World Bank Enterprise Survey. The methodology utilizes an ordinary least squares regression, and endogenous treatment effects regression, in determining which …

The Co-Evolution Of Global Legitimation And Technology Upgrading: The Case Of Huawei, Sihong Wu, Di Fan, Yiyi Su

American Business Review

This study explores the underlying relationship between acquisition of global legitimacy and the search for technology upgrading by Chinese multinational enterprises (MNEs). Using Huawei’s investment in Russia, Kenya, the United Kingdom and Canada as an in-depth case study, we observe that through corporate social responsibility (CSR) activities in foreign markets and engaging with local community, Chinese MNEs can acquire global legitimacy and gradually catch up with industry leaders. However, the process of global legitimation and innovation continues to evolve. We find that, together with engaging in CSR activities, acquisition of sophisticated knowledge and creation of innovation bring more legitimacy challenges …

The Linkages Between Commitment To Sustainability, Organizational Culture, Quality Management, And Organizational Performance, Lillian Y. Fok, Yun-Chen Morgan, Susan Zee

International Journal of Applied Management and Technology

The growing economic pressures, rising awareness of the importance of environmental protection, and stringent global regulations are leading to more integration of sustainability initiatives into corporate strategies across multiple industries. These sustainability initiatives can alter organization cultures and affect employee perceptions and organizational outcomes. In this study, 331 respondents from a wide variety of industries in the South were surveyed. Results showed that companies’ overall green/sustainability orientation is related to organizational culture, quality management maturity, and companies’ performance. The findings implied that it is imperative to develop an organizational culture that is supportive of quality and sustainability to ensure the …

Leading Through Paradox In A Covid-19 World: Human Resources Comes Of Age, David G. Collings, Anthony J. Nyberg, Patrick M. Wright, John Mcmackin

Faculty Publications

The impact of the coronavirus disease (COVID-19) pandemic is unprecedented. At an organisational level, the crisis has been hugely disruptive, complex and fraught with ambiguity for leaders. The crisis is fundamentally a human one, making human resource (HR) leaders central in enabling organisations to manage through and ultimately exit the crisis successfully. We apply a paradox lens to understand the HR leadership challenges posed by the COVID-19 crisis. We argue that how the HR function responds to the challenges of the crisis and its role in mapping the exit route from the crisis are likely to shape the trajectory of …

J Mich Dent Assoc November 2021

The Journal of the Michigan Dental Association

Every month, The Journal of the Michigan Dental Association brings news, information, and features about Michigan dentistry to our state's oral health community and the MDA's 6,200+ members. No publication reaches more Michigan dentists!

In this issue, the reader will find the following original content:

• Cover stories with a “Focus on Advocacy: Helping Dentistry Succeed”, including “MDA Dental PAC: What It Is and Why It Matters “, “2021 Advocacy Success — and More to Come “, and “Dental Programs Maintained in 2021-22 State Budget”.
• A feature article on “The Anishinaabe Dental Outreach Program”.
• A feature article, “How Your Website and …

The Trilemma Of 2020: Understanding Higher Education’S Fall 2020 Reopening Decision Amidst The Covid Crisis, Rob Weitz, Viswa Viswanathan, David Rosenthal

American Business Review

In the summer of 2020, as the COVID-19 pandemic continued to spread around the world, institutions of higher education were faced with three options in terms of their teaching modality for fall 2020: resume in-person education, switch to online delivery, or adopt a hybrid approach. This observational research study aims to tease out the variables that explain the decisions announced in summer 2020 by various colleges and universities in the United States for their planned instruction for fall 2020. We propose and test eight hypotheses related to the decision. The study found statistical confirmation that universities with higher financial stability …

The Influence Of United Arab Emirates National Culture On Leadership Styles In Higher Education Institutions, Hamsa Saleh Al Ammari

Dissertations

Academic institutions and universities are complicated organizations led by professionals and academics who owe their knowledge and skills to their experience in education and leadership. In a country like the United Arab Emirates (UAE), education leaders who come from different cultural backgrounds practice their daily duties within a context where the local national culture imposes certain assumptions, beliefs, norms, and attitudes on them, thereby controlling their understanding of leadership and shaping their behavior. There has been little academic research into what constitutes the national culture of the UAE, a young, cosmopolitan amalgamation of seven Emirates, viewed internationally as an Arab, …

Change In Illiquidity Of Family Firms With Institutional Pressure: Evidence From India, Amit Chakrabarti, Kaveri Krishnan

American Business Review

This paper investigates the impact of the family business on illiquidity in an emerging market and how it evolves with regulatory changes. The study uses panel data multiple regression on a sample of 25,418 observations on 3,606 firms from India within nine years from 2006 to 2014. The study finds that family firms have significantly higher illiquidity compared to non-family firms. Moreover, family businesses have successfully resisted the institutional pressure to decrease illiquidity and have also defied these coercive pressures to increase the illiquidity of family businesses finally. The study also found heterogeneity in the behaviour of family businesses based …

Contemporary Organizational Reality Through The Eyes Of Chaos Theory: A Literature Review, Inas Rafik Zein Eddine

BAU Journal - Health and Wellbeing

Since the beginning of scientific management, organizations have been managed by linear structures and rigid scientific understandings, where and for decades scientific models have been dominating the way organizations are built and the way organizational reality is foreseen. Primarily, these traditional managerial perspectives have been challenged by the Chaos theory, which came to detect the linearity ruling each and every aspect of organizations' course of work. Indeed, this theory was not sufficiently conceptualized in organizations’ philosophies and practices; however, within the rapid pace of the continuous changes and instabilities around, the attention to it has been on the rise. Amid …

Dynamic Interplay Of Environmental Sustainability And Corporate Reputation: A Combined Parametric And Nonparametric Approach, He-Boong Kwon, Jooh Lee, Laee Choi

Rohrer College of Business Departmental Research

For decades, research on the relationship between environmental sustainability and firm performance focused on determining whether the effect of the former on the latter was positive or negative. That potentially controversial approach had driven mainstream research to ask two focal questions: Does it pay to be green? and Does it cost to be green? Recent papers have explored a curvilinear effect (i.e., U-shaped and inverted U-shaped) by tackling another question: When does it pay to be green? These efforts, however, have either oversimplified the complex linkage between these two things into a linear relationship or confined the complexity within a …

Projected Versus Actual On-Campus Student Enrollment During The Covid-19 Pandemic For Fall 2020 At Purdue University: A Quantitative Analysis Of Purdue Office Of Enrollment Management Data, Max Bebekoski

The Journal of Purdue Undergraduate Research

No abstract provided.

Driving Health Care Results With Authenticity, Kindness, And Vulnerability: A New Model Of Authentic Leadership, John D. Couris

USF Tampa Graduate Theses and Dissertations

Current management scholars have defined authentic leadership as consisting of four dimensions: relational transparency, self-awareness, balanced processing, and internalized moral perspective. This research extends the concept of authentic leadership to include kindness and vulnerability. I created two scales to measure kindness and vulnerability within the context of leadership and used them to examine perceptions of authentic leadership and its impact on three organizational outcomes: trust in one’s leader, work engagement, and psychological safety. Using a two-group, pretest-posttest experimental design, 44 Tampa General Hospital managers were either selected to participate in a four-hour authentic leadership training that included instruction on kindness …

Informing Complexity: The Business Case For Managing Digital Twins Of Complex Process Facilities As A Valuable Asset, William Randell Mcnair

USF Tampa Graduate Theses and Dissertations

The Digital Twins of complex facilities, specifically 3D models created during their design, is a potentially valuable information asset. This three- article dissertation explores the business case for firms in the petrochemical process industry to manage throughout the facility lifecycle. A maturity model is provided to illustrate the stages of digital twin evolution and serves as a tool to help communicate each of the five levels of digital twin maturity achievable in various use cases. An industry analysis reviews existing literature and proposes a model to assess informing or insight value of digital twins from three perspectives. Next, an empirical …

Residential Curbside Recycle Context Analysis, Ntchanang Mpafe

USF Tampa Graduate Theses and Dissertations

Curbside recycling as a preferred mode of residential and municipal sustainability goals seems to have an overwhelming acceptance and adoption in the US. About 69.8 million out of 97.3 million (72%) single-family households in the United States have access to curbside recycling services (State of Curbside Recycling Report, 2020). Collectively, the programs divert about nine million tons of recyclables from landfill disposal each year (Cottom, 2019).

For a design that started in the 1980s in the US, its rapid universal adoption seems to have precluded a concerted effort in examining the coproduced nature (Households: service receptors and Municipalities: service providers) …

Board Of Trustees Minutes, Oct. 22 2021, Indiana State University Board Of Trustees

Board of Trustees

No abstract provided.

Transcending Ball And Ballin': Connecting The Jordan Brand And College Football Fans, C. K. Harrison, K. Babiak, Jacob K. Tingle, J. Dickens, W. Griffin, S. Bukstein

School of Business Faculty Research

Michael Jordan is considered by many to be not only the greatest basketball player, but also the greatest athlete of all time. Fans, sports analysts, and former and current players profess feelings of awe when recollecting his elite performance on the basketball court and when discussing his mystique off the court. Air Jordan, the brand bearing Jordan’s name, image, and likeness, is one of Nike’s most successful business units, and yet has received very little attention in the existing literature. Recently, the athletic departments of four large Division I universities have attempted to leverage the connection between Air Jordan and …

2021-10-21 Resolution For A Permanent Electronic Meeting Option, Morehead State University. Faculty Senate.

Faculty Senate Records

A resolution for a permanent electronic meeting option for University Standing Committees presented to the Faculty Senate on October 21, 2021.

2021-10-21 Sacscoc Requirements Presentation, Morehead State University. Faculty Senate.

Faculty Senate Records

A PowerPoint presenation given to the Faculty Senate on October 21, 2021 on SACSCOC requirements.

2021-10-21 Faculty Senate Newsletter, Morehead State University. Faculty Senate.

Faculty Senate Records

Faculty Senate newsletter from October 21, 2021.

2021-10-21 Faculty Senate Meeting Minutes, Morehead State University. Faculty Senate.

Faculty Senate Records

Faculty Senate meeting minutes from October 21, 2021.

Hybrid Learning Strategies: Complexity Vs Content Change, Richard D. Busby

Publications & Research

No abstract provided.

Hybrid Workplace Strategies, Richard D. Busby

Publications & Research

No abstract provided.

2021-11-18 Athletics Budget Breakdown, Morehead State University. Faculty Senate.

Faculty Senate Records

A presentation delivered to the Faculty Senate on November 18, 2021 explaining the budget of the Athletics Department.

Records Management Practices In Nigerian Public Universities: The Challenges, Jika Saidu Muhammad, Endang Fitriyah Mannan Mrs, Babagana Ibrahim Farashi

Library Philosophy and Practice (e-journal)

This study examined records management practices in public universities of Nigeria. Qualitative research using a single case study approach with a semi-structured interview technique was used to extract data from 14 stakeholders in records and information management regarding the research topic. Software for qualitative research analysis ATLAS-ti 7.0 was used to aid the data analysis. The result of the study among others shows that RIM is predominantly conducted manually in the university with a lot of challenges. Various circumstances have contributed to these challenges; the most prominent among these is the lack of standard RIM policy to guide and control …

2021-10-15 Agenda Book, Morehead State University. Board Of Regents.

Morehead State Board of Regents Agenda Books and Meeting Minutes

Agenda booklet for the Board of Regents special meeting of October 15, 2021 which includes the meeting minutes of August 19, 2021.

2021-10-14 Academic Issues Subcommittee Meeting Minutes, Morehead State University. Faculty Senate., Academic Issues Subcommittee.

Faculty Senate Records

Meeting minutes of the Faculy Senate Academic Issues Subcommittee for October 14, 2021.

2021-10-12 General Education Council Meeting Minutes, Morehead State University. Faculty Senate., General Education Council.

Faculty Senate Records

Meeting minutes of the General Education Council for the October 12, 2021.