Business Administration, Management, and Operations Commons^™

The Impact Of A Transformational Leader On Employees Displaying Organizational Citizenship Behavior In Two Medium-Sized Customer Support Organizations, Jameen Heleena Mathews

Theses and Dissertations

This narrative analysis study explored the relationship between transformational leadership styles and employees exhibiting discretionary behaviors related to performance in an organization. The study investigated the relationship between transformational leadership and its impact on employee discretionary behavior, the impact that transformational leadership has on the employee, and the organization's overall performance. It investigated whether or not there are any specific dimensions of transformational leadership that influence organizational citizenship behavior in customer support organizations. Understanding how a transformational leader behaves and interacts with employees in an organization is important when considering its contribution to employee performance and workplace behaviors. As employers …

Organizational Effectiveness In Women-Owned Small Businesses Within The Defense Sector Of Northern Alabama: A Case Study Approach, Kerry Shurron Prowell

Theses and Dissertations

Research into how human capital influences organizational effectiveness in WOSBs as they pursue government contracts is lacking. Understanding the impact of human capital upon organizational effectiveness in WOSBs may also help in recognizing how knowledge and skills contribute to the firm's ability to secure a government contract. Using the case study method, the influence of human capital on organizational effectiveness in WOSBs seeking government contracts is a phenomenon this study explored. Firstly, this research has discovered the importance of knowledge within human capital as a contributor to core competencies; furthermore, this finding was meaningfully observed through the lived experiences of …

An Enabling Environment For Asset Management Through Public Policy: The Benefits Of Standardization And Application To The Water Sector, Tiffany Batac, Kerry Brown, Rita Salgado Brito, Iain Cranston, Tetsuya Mizutani

Research outputs 2014 to 2021

Water services—including urban water supply, wastewater, and stormwater services—are essential to society and critical for protecting human health and the well-being of communities. Goal 6 of the United Nations (UN) Sustainable Development Goals (SDGs) recognizes this importance and aims to “ensure availability and sustainable management of water and sanitation for all.” Despite progress, the UN reports billions of people still lack water and sanitation services. Many governments around the world face the challenge of balancing between investment in new assets, programs, and services and providing the required funding for repair and replacement of existing water assets. This paper argues infrastructure …

Enabling Sustainable Organizational Change: A Case Of Cognitive Diversity In The Automotive Industry, Tonja Blom, Yvonne Du Plessis, Hamid H. Kazeroony

International Journal of Applied Management and Technology

In diverse societies such as South Africa, organizations continue to face inclusion challenges when implementing change. This study proposes a different method and new dimension of diversity management within the cognitive diversity construct, namely human niche theory, to tackle the diversity dilemma of exclusivity. The research question asked whether human niche theory, as a defined concept within cognitive diversity, could be utilized by managers to enable inclusion and promote sustainable organizational change implementation. Conceptually, this paper relates human niche theory to seven themes in the change process, namely, communication, training, motivation, resources, control, monitoring, and feedback. An exploratory single case …

A Critical Discourse Analysis To Explain The Failure Of Bop Strategies, Nancy E. Landrum

School of Environmental Sustainability: Faculty Publications and Other Works

Purpose – This paper aims to highlight differences between business and non-business literature regarding base of the pyramid (BoP) and subsistence contexts and reveal discourse’s powerful role in influencing goals, solutions and outcomes.

Design/methodology/approach – This paper uses critical discourse analysis to review a convenience sample of business versus non-business literature on the BoP and subsistence contexts.

Findings – Discourse used in business literature on the BoP is oriented toward hegemonic Western capitalist approaches that result in the depletion of resources, resource inequalities, poverty and increased consumption, dependence and environmental degradation and, therefore, cannot alleviate poverty.

Research limitations/implications – There …

Exploring The Influence Of Industry 4.0 Technology On Buyer-Supplier Relationships (Supplier Transparency) And Supply Chain Agility, Honey Zimmerman

Dissertations

Constantly evolving technologies enable supply chains around the world to thrive and become progressively more sophisticated and responsive. Industry 4.0 (I4.0) technologies connect supply chain networks like never before. Still, anecdotal evidence suggests that few firms have implemented such technologies enterprise-wide. Therefore, to investigate the value created from the implementation of such technology, the focus of this study was on buyer-supplier relationships (BSR) and firm supply chain agility (FSCA) in the context of I4.0 technologies. Using mixed methodologies within a single-case study, we set out to answer the research question: Does I4.0 technology influence buyer-supplier relationships and firm supply chain …

Optimizing Vaccine Supply Chains With Drones In Less-Developed Regions: Multimodal Vaccine Distribution In Vanuatu, Deng Pan

Dissertations

In recent years, many less-developed countries (LDCs) have been exploring new opportunities provided by drones, such as the capability to deliver items with minimal infrastructure, fast speed, and relatively low cost, especially for high value-added products such as lifesaving medical products and vaccines. This dissertation optimizes the delivery network and operations for routine childhood vaccines in LDCs. It analyzes two important problems using mathematical programming, with an application in the South Pacific nation of Vanuatu. The first problem is to optimize the nation-wide multi-modal vaccine supply chain with drones to deliver vaccines from the national depot to all health zones …

2021-11-18 Faculty Senate Newsletter, Morehead State University. Faculty Senate.

Faculty Senate Records

Faculty Senate newsletter from November 18, 2021.

2021-11-18 Faculty Senate Meeting Minutes, Morehead State University. Faculty Senate.

Faculty Senate Records

Faculty Senate meeting minutes from November 18, 2021.

2021-11-18 "50% Rule" Document, Morehead State University. Faculty Senate.

Faculty Senate Records

A document presented to the Faculty Senate on November 11, 2021 related to the "50% rule" in relation to curriculum.

Logical Darwinism In Strategic ‎Objectives: An Experimental Study ‎In The Jordanian Commercial ‎Banking Industry, Abdul Sattar Al Sayyah

Jerash for Research and Studies Journal مجلة جرش للبحوث والدراسات

The theory of Organizational Power management is one of the modern and contemporary ‎essential perspectives in analyzing, interpreting and predicting the strategic behavior at the ‎micro- and macro levels. The multi - dimensional and visional perspectives of (Synthesize- ‎Coalitions) has been elected within the science of strategic management. And one main model ‎has been formed; demonstrated the mechanism of the relationship between organizational ‎Dar win and strategic objective. ‎ The study aims at answering conceptual and practical dilemmas through preparing theoretical ‎ideas about the former and expressing the latter by model and five hypotheses. Data have ‎been collected from 75 …

Job Values In Public Service: ‎A Field Study Of Karak ‎Governorate Employees, Tahseen Tarawneh, Aktham Al-‎Sarayreh

Jerash for Research and Studies Journal مجلة جرش للبحوث والدراسات

هدفت الدراسة إلى تشخيص قيم بمحافظة الكرك ومقارنة آراء الرؤساء بآراء المرؤوسين وآراء الإناث بآراء الذكور حول القيم ‏الوظيفية ودراسة أثر المؤهل العلمي والعمر على القيم الوظيفية وشملت الدراسة (21) إدارة حكومية مبينة في جدول (1) ملحق ‏‏(ب) وقد أجاب عن الأسئلة (254) موظفا. وتوصلت الدراسة إلى أهم النتائج التالية :‏ ‏1- يوجد (12) قيمة مشتركة بين العاملين حيث كانت أهمها (أسعى لتوفير الأمن لعائلتي ). ‏ ‏2- اختلفت إجابات الإناث عن إجابات الذكور وكانت متوسطات إجابات الإناث أعلى من متوسطات إجابات الذكور على جميع ‏مستويات القيم الوظيفية .‏ ‏3- اختلفت إجابات الرؤساء عن إجابات المرؤوسين حول مجموعة القيم المشتركة …

Training Of Local Government Personnel In The U.A.R.: Institute Of Local Administration, Afaf A Al-Bassam

Archived Theses and Dissertations

No abstract provided.

A Study Of The Relationship Financial Incentives And Jop Satisfaction In The Arab Republic Of Egypt, Abdel Rahman Tawfik Ahmed

Archived Theses and Dissertations

No abstract provided.

Small Business Development Centers And Rural Entrepreneurial Development Strategies: Are We Doing Enough For Rural America?, Timothy C. Dunne, Katie Toyoshima, Michael Byrd

Management Faculty Publications and Presentations

Many states across the United States have significant rural populations, which typically face different sets of challenges than those closer to urban populations. This is particularly evident in the different types of opportunities that small businesses face in those rural areas. In recent years, various efforts - both at a national and local level - have been taken to increase those opportunities for rural small businesses. However, those efforts have not always produced the results that are envisioned. Utilizing information about Small Business Development Center (SBDC) strategies to serve small businesses in both rural and urban areas, we highlight the …

Determinants Of Effective Change Management For Software Deployment Projects, Abebaw Zeleke, Walter Mccollum

International Journal of Applied Management and Technology

Software application deployment change management is one of the emerging research themes that is gaining increased focus day by day. Our study examined the factors that affect software application deployment change management in Agile software development settings. Our study provided a systematic review and synthesized the approaches, practices, and challenges reported for adopting and implementing deployment change management. The prime objective of our study was to systematically synthesize the data extracted and formulate evidence-based practical recommendations that are influential in software deployment change management. Six research themes are proposed to evaluate the rationale of the research question. This qualitative study …

Fighting Mass Diffusion Of Fake News On Social Media, Abdallah Musmar

USF Tampa Graduate Theses and Dissertations

Fake news has been considered one of the most challenging problems in the last few years. The effects of spreading fake news over social media platforms are widely observed across the globe as the depth and velocity of fake news reach far more than real news (Vosoughi et al., 2018). The plan for the following dissertation is to investigate the mass spread of fake news across social media and propose a framework to fight the spread of fake news by mixing preventive methods that could hinder the overall percentage of fake news sharing. We plan to create a study on …

Understanding Nonprofit Boards: An Exploratory Study Of The Governance Practices Of Regional Nonprofits, Susan Ryan Goodman

USF Tampa Graduate Theses and Dissertations

Many researchers have catalogued best practices of board governance. Most of the existing research employed surveys to review compliance with these practices, and the results are highly quantitative as well as self-reported. This study used interviews of board members representing a cross-section of nonprofits to examine conformity with recommended governance best practices and procedures as well as to provide insight into how these practices have changed during their tenure.Semi-structured interviews were conducted with 18 nonprofit board members in the Tampa Bay area. Using the thematic coding approach proposed by Braun and Clark (2006), four themes emerged from the data: Recruiting, …

Engagement And Meaningfulness As Determinants Of Employee Retention: A Longitudinal Case Study, Calvin Williams

USF Tampa Graduate Theses and Dissertations

The lack of financial resources has long challenged government institutions to move employee wages toward the market rate average for hourly and salaried positions. This area of public employment, where motivation other than a pay increase is necessary due to constrained budgets, is not well studied or understood. The primary purpose of this longitudinal case study is to investigate factors that influence Administrative Service employees and increase their level of retention at the University of South Florida (USF), a state funded university. The objective of the case study was to better understand how enhanced psychological meaningfulness, and increased employee engagement …

Developing Strong Transition-Focused Ieps Using Labour Market Data, Amy Jane Griffiths, Meghan E. Cosier, Rachel Wiegand, Sneha Kohli Mathur, Sara Morgan

Education Faculty Articles and Research

Employment rates and post-school transition outcomes for individuals with disabilities remain alarmingly low compared to peers without disabilities. Transition-Focused Individualized Education Plans (TF-IEPs) often centre on skills associated with employment experience opportunities that are immediately available to the individual with a disability. While the transition plans focus on the student's strengths and areas of interest, less attention is paid to the guidance and support a student might need in choosing a sustainable career. We contend that teams must develop transition plans with specific attention to projected labour market data. Using this information will ensure that we are preparing students with …

Exploration Of Post-Merger Integration Meetings, Through A Qualitative Study Of Individuals’ Perceptions, Ruben Cintron

USF Tampa Graduate Theses and Dissertations

In 2020, the United Sates mergers and acquisitions (M&As) had a total value of $1.2 trillion. Organizations engage in M&As for a variety of reasons, such as to gain economies of scale and scope, obtain technologies, enter new markets, or gain competitive advantage by eliminating competitors or combining forces. However, studies indicate that less than half achieve their stated strategic and financial goals. Two factors cited within the M&A literature that contribute to the failure rate are cultural clashes and post-merger integration activities. This three-paper dissertation explores the influence organizational cultures and post-merger integration activity (post-merger meetings) may have on …

2021-11-04 Faculty Senate Meeting Minutes, Morehead State University. Faculty Senate.

Faculty Senate Records

Faculty Senate meeting minutes from November 4, 2021.

2021-10-21 Statement By Ron Morrison, Morehead State University. Faculty Senate., Ronald Morrison

Faculty Senate Records

No abstract provided.

2021-11-04 Faculty Senate Newsletter, Morehead State University. Faculty Senate.

Faculty Senate Records

Faculty Senate newsletter from November 4, 2021.

Successful Leadership Through Rapid, Unplanned Change, Robert "Darin" Grimm

USF Tampa Graduate Theses and Dissertations

The studies of leadership and leadership models are voluminous, as is the work onchange within organizations. While scores of information can be found on each of these topics, the combination of the two is less ubiquitous. The grouping of specific leadership models related to corporate changes, be it structural or operational, provides an opportunity for new knowledge. Notably, the literature is scant when the added variable of rapid unplanned change is included in the combination of leadership and change. This study sought to better understand the impact of specific leadership behaviors and the impact on an organization during rapid, unplanned …

2021-11-03 General Education Council Meeting Minutes, Morehead State University. Faculty Senate., General Education Council.

Faculty Senate Records

Meeting minutes of the General Education Council for the November 3, 2021.

Emerging Market Firms’ Response To U.S. Economic Recession And The Subsequent Period’S Performance, Tewhan Hahn, Ravi Chinta

International Journal of Applied Management and Technology

We investigated the changes in behaviors of firms in emerging markets in response to the U.S. economic recession and the impact of those changes in strategic behaviors on subsequent periods’ operating performances. Specifically, we adopted an event-study methodology, using a sample of emerging market firms, to investigate the nature of the effects of the U.S. economic recession on firms in emerging markets. Based on 5,887 firms in nine emerging countries, our results show that firms in emerging markets exhibit changes in strategy variables, and those changes have a significant effect on the subsequent periods’ operating performance. In addition, we found …

Popular: Still Singapore’S Favourite Bookstore, Singapore Management University

Perspectives@SMU

Popular is evolving into an omni-channel retailer to improve its customer experience

The Intersectionality Of Impression Management And Organizational Learner Presence, Tyechia Paul

College of Business and Economics

No abstract provided.

A Queueing Model For Customer Rescheduling And No-Shows In Service Systems, Yue Tang, Houyuan Jiang, Jingui Xie, Zhichao Zheng

Research Collection Lee Kong Chian School Of Business

We study an M/M/1/K queue where customers can reschedule their appointments. Rescheduled customers show up with higher probabilities, incurring lower no-show costs, but rescheduling also frees up slots that may not be filled later, leading to wasted service capacity and lower throughput. The system manager aims to minimize the long-run average cost by controlling rescheduling policies. We derive conditions under which rescheduling should be allowed for different scenarios depending on whether customers can reschedule only once or multiple times.