Business Administration, Management, and Operations Commons^™

What's Black And White And Not Read All Over?: An Examination Of The Evolving Landscape Of Newspapers Through The Lens Of The New York Times, Anne Reiber

Honors Undergraduate Theses

The research and statistics gathered in this thesis begin in 2000. Newspapers began experiencing change due to technology before 2000. However, the information necessary to complete this thesis only goes back to that year. Since the year 2000, the newspaper industry has struggled to adapt to the age of ever-changing technology. Newspapers across the US, including large and well-established publications have been forced to find new strategies that allow them to keep up with new digital technologies. The New York Times was the focus of this study, but it is only one part of a very large industry. However, it …

Driven To Dishonesty: The Effects Of Commuting On Self-Regulatory Depletion And Unethical Behavior, Matthew Griffith

Electronic Theses and Dissertations

Most people must commute to and from work each day, yet little research has examined this critical time between home and work and the potential spillover effects of commuting on employees' subsequent workplace behavior. Drawing on self-regulation theory and the commuting stress literature, I propose that stressful driving conditions on the way to work (e.g., bad weather, traffic congestion, long routes) can cause employees to subsequently behave unethically at work. Specifically, I suggest this occurs through a depletion of self-regulation as resources are consumed while driving under stress and thus unavailable for deterring tempting, unethical behavior. I test this mediation …

Environmental, Social, And Governance Risk And Performance: Implications For Audit And Corporate Governance Research, Jenna J. Burke

2017

This dissertation examines oversight of environmental, social, and governance (ESG) related risk and performance. These considerations are a new piece of business language, and are crucial in monitoring and evaluating the sustainable impact of modern corporations. The dissertation is comprised of three archival studies, which together contribute to an emerging accounting literature at the intersection of audit and corporate governance. The first study uses hand-collected data on voluntary board-level committees that oversee ESG-related issues to investigate the performance implications of these committees. This paper presents a theoretical framework and methodology that incorporate the committee’s role in shared value creation and …

What To Do Amid Disruption? Ethical Climate And Trust As Determinants Of Virtual Team Member Effort, Kenneth Mullane

2017

Although the effects of ethical climate and trust on individual behavior have been investigated within organizations, understanding how this relationship unfolds within virtual teams has been largely overlooked. In response to this gap, I use social exchange theory to integrate research on ethical climate and trust to develop a model of individual virtual team member effort. Specifically, when virtual teams experience an event that disrupts existing work procedures and workflow, this can negatively affect levels of trust between teammates and jeopardize member contributions to the team. I argue that virtual team member perceptions of a caring (i.e., other-focused) ethical climate …

How Organizational Turbulence Shapes The Broker Vision Advantage, Jesse Fagan

Theses and Dissertations--Management

Research on social networks has established that those who bridge the gaps between dense social groups (i.e. structural holes) are granted a “vision advantage” compared to those who are embedded in dense groups. A common explanation for the advantage is that bridging a structural hole provides the broker with access to diverse information. What is less clear is how this process performs when the organizational context is turbulent. I propose that in a turbulent organizational context, when the organization is experiencing dramatic changes, employees benefit less from building a repertoire of diverse information and instead benefit more from adopting socially …

A Comparative Analysis Of The Organizational Effectiveness Of Three Korea Land And Housing Corporation Construction Field Groups, Jachoon Koo

MPA/MPP/MPFM Capstone Projects

The purpose of this study is to propose a performance evaluation method (organizational effectiveness value) that is most suitable for LH field organizations and to suggest an improvement plan by comparing and analyzing the results from organizational perspective.

I compared and contrasted three LH construction fields. The following is my research findings: First, the main factors which determine successful or unsuccessful field are organizational cohesion and inter-organizational communication. Mutual communication of field groups affects the quality more, if the field conditions are difficult. Second, if field groups fail to cohere and communicate, it is likely to lead to low performance …

Education's Loss Of The Public: An Archival Exploration Of American Public Schools' Diminishing Social Returns And The Emerging Utility Of Social Entrepreneurship, Tia Ha-Quyen Ho

Scripps Senior Theses

The literature presented in the following pages explores the shortcomings of the American public education system in the context of creating long-term, sustainable social change. Using financial illiteracy and its relationship to low quality of life as an entry point, the first section exposes public schools’ shortcomings as agents of social change by delving into the hardships endured by the original public school promoters of the 19^th century, the pitfalls of President George W. Bush’s 2001 enactment of No Child Left Behind, and the shortcomings of the financial literacy programming that found traction in urban schools following the subprime …

Small Business Strategies For Sustainability Beyond 10 Years, Gabriel E. Warren, Lynn Szostek

International Journal of Applied Management and Technology

Small businesses are vital to the health of the U.S. economy, as they account for approximately 50% of all jobs and 99% of all firms. Historically, there has been a problem with small businesses being able to sustain their operations beyond 10 years. According to the U.S. Small Business Administration, when averaged across all industries, approximately 75% of new businesses failed within the first 5 years. The purpose of this multiple case study was to explore the business strategies some small business owners use to sustain their company beyond 10 years of operation. Data were gathered through semistructured interviews and …

Are “Chippers” For The Chop? An Investigation Into How Independent Fast Food Outlets Are Managed., David Mccarthy

Theses

This research investigates and explores the quick service segment (Fast Food) of the Irish Foodservice Industry, with a particular focus on how independent owners of Fast Food outlets manage their business. This growing sector of the Irish Foodservice market is experiencing dramatic changes, in terms of their “food offer”, the legislation governing the industry and the level of increasing competition within the market. As a result of year on year growth and increasing consumer trends towards fast casual dining, this sector of the market is attractive to the plethora of both international and national food franchises who are seeking further …

Mantras Ambulance Services, Inc. Case 1: A Seller-Side Business Valuation Case, J. R. Jones, P. D. Hutchison, Amy Foshee Holmes

School of Business Faculty Research

“Guess what mom, I’m pregnant!” Marie Wade’s youngest daughter, Kelley, shared the good news that her mom was going to be a grandmother for the second time! Marie was very happy for her daughter, but at the same time, she felt a pang of guilt and reflected on her inability to spend more time with her children and grandchildren. As her business had grown over the years, she found it required more and more of her time on a daily basis.

Marie thought to herself that it was 2017, where had all the time gone. All her children were grown, …

Psychological Safety: A Meta‐Analytic Review And Extension, M. Lance Frazier, Stav Fainshmidt, Ryan L. Klinger, Amir Pezeshkan, Veselina Vracheva

Management Faculty Publications

Although psychological safety research has flourished in recent years, and despite the empirical support for the important role of psychological safety in the workplace, several critical questions remain. In order to address these questions, we aggregate theoretical and empirical works, and draw on 136 independent samples representing over 22,000 individuals and nearly 5,000 groups, to conduct a comprehensivemeta-analysis on the antecedents and outcomes of psychological safety. We not only present the nomological network of psychological safety but also extend this research in 4 important ways. First, we compare effect sizes to determine the relative effectiveness of antecedents to psychological safety. …

Senior Leaders Create It: A Supportive Environment, The Missing Link To Effective Leadership Development, Dartanian Warr

Student Scholarship

Senior leaders from the C-suite to directors are looking for the next generation of leaders ready to lead their organizations into the 21st century. They invest billions in the professional development of this next generation only to lament in board meetings about the dearth of talent. There is research that leadership competencies can be taught but what is learned is soon forgotten once the class or experience has ended (Day, 2001). Human resource professional put policies and procedures in place, yet the learning still seems to ebb. So, what is going on? Some have suggested that the missing element is …

Abusive Supervision Detection As Part Of Venture Capital Due Diligence Of Management, David Blum

International Journal of Applied Management and Technology

Abusive supervision (AS) costs U.S. businesses billions of dollars per year in lost productivity, increased absenteeism, and health care costs. To reduce these costs and to enhance the probability of a successful exist, independent venture capitalists (IVCs) need to be aware of the issue of AS among the management team during the due-diligence process. This study addresses a gap in literature related to IVCs being able to detect AS during due-diligence process of the management team. The research question was this: What tools, processes, and methods can IVCs use to detect AS during the due-diligence process of the management team? …

Strategies To Retain Millennial Employees At Full-Service Restaurants, Candace A. Ruiz, Anne Davis

International Journal of Applied Management and Technology

Some supervisors lack effective strategies to retain millennial-generation employees. The purpose of this multicase study was to explore effective strategies to retain culinary-educated millennial employees in a full-service restaurant. Nine millennials and three supervisors from three full-service restaurants in Denver, Colorado, consented to semistructured interviews concerning retention strategies. Herzberg’s two-factor theory served to guide the scope and the data analysis for the multicase study. Ten subcategories emerged from the three themes that aligned with Herzberg’s motivation factors, hygiene factors, and millennial values and attitudes. The 10 subcategories were developed suggesting effective strategies differ by supervisor. Among the 10 subcategories, the …

Identifying Key Areas Of Worklife And Their Interactive Effect In Explaining Pakistani Nurses’ Burnout, Faisal Qadeer, Amnah Imtiaz, Imran Hameed

Management Faculty Publications

We examined the effect of incongruence in the areas of worklife (AWL) on burnout of nurses. Specifically, we were interested in identifying the most important AWL and interactions among AWL and psychological resilience in explaining nurses’ burnout. Incongruence in the worklife escalates burnout and resilience is a coping trait. The phenomenon needs to be studied in developing countries where entirely different health dilemmas exist. A cross sectional survey was conducted from 147 nurses. SEM through AMOS 21 and Process Macro of SPSS was used for data analysis. Two AWL namely control and reward, emerged out to be the most important …

Towards A More Productive Dialogue Between Stakeholder Theory And Strategic Management, Andrew Wicks, Jeffrey S. Harrison

Management Faculty Publications

This chapter highlights some of the tensions and most promising points of convergence between the strategic management and stakeholder theory literatures. We briefly examine the early development of both areas, identifying some of the background assumptions and choices that informed how the fields evolved, and how these factors led the two fields to engage in scholarly pursuits that seldom intersected for a period of years, followed by a renewal of interest among strategists in themes that are central to stakeholder theory. From this discussion, we develop a larger agenda with specific topics as examples of areas that offer promise for …

How Multinational Corporations Use Information Technology To Manage Global Operations, Jonathan W. Whitaker, Peter Ekman, Steven M. Thompson

Management Faculty Publications

Despite a generally-acknowledged importance of information technology (IT) in enabling global strategy and a broad understanding of the manner in which IT enhances coordination and reduces cost, few studies have focused precisely on how multinational corporations (MNCs) use IT to facilitate globalization. To address this gap in the literature, we conduct a case study across four large MNCs, and use primary data to develop theoretical propositions on the characteristics of products, processes and customers that impact the ways in which MNCs use IT to manage their global operations.

Surfaces In A Digital Age: Marketing Strategies For Software Startup Company Myra Mirrors, Georgia Norfleet

Honors Theses

This thesis will highlight the strategies and tactics used to promote and launch software startup Myra Mirrors' first consumer product, Myra mini, a luxury home smart mirror. Myra mini is a real product that is currently in the prototyping phase of development and will be launched this summer on the crowd funding site Kickstarter. While the smart home industry has been reported to have incredible potential, it has failed as of yet to reach mass market penetration. The industry has seen a great deal of criticism for producing products that are over priced and difficult to install and sync with …

Outcomes Of Fdi In Mississippi: The Cases Of Nissan And Toyota, Cayla Cardamone

Honors Theses

My original motivation for selecting this topic for my Croft thesis was to examine an issue that is of community relevance in Mississippi and could reveal how multiple global regions intersect and affect the quality of life in Mississippi. Guided by this motivation, I decided to examine whether the expected effects of Japanese FDI projects in Mississippi have been achieved in terms of job creation relative to both job quantity and job quality. My particular analytical focus has been on the job-creation effects of the Nissan plant in Canton and the Toyota plant in Blue Springs. For my analysis, I …

Athletic Ticket Pricing In The Collegiate Environment: An Agenda For Research, Craig A. Morehead, Stephen Shapiro, Timothy M. Madden, Lamar Reams, Chad D. Mcevoy

Human Movement Studies & Special Education Faculty Publications

s pressure mounts for intercollegiate athletic departments to be more selfsufficient, administrators must respond by increasing generated revenues. Despite the importance of ticket sales in this endeavor, however, little is known about the underlying ticket pricing structures and policies used by National Collegiate Athletic Association (NCAA) institutions. Of the limited existing scholarship focused on managerial pricing decisions in the field of sport management, only professional sports settings have been addressed. Given the unique operational differences between professional and intercollegiate sport, this paper is designed to establish a foundation from which to build future research concerning the pricing of college sport …

From Climbing Walls To A Culture Of Caring, Kirk Kelly, Brenna Miaira Kutch

Office of Information Technology Publications and Presentations

Ultimately, creating a culture of caring will make the difference between paying employees to work for the organization and having them get up in the morning wanting to work for the organization. Staff will be more engaged, more committed, and more productive, will encourage others, and will live longer lives. Caring can't be faked. While this article has mentioned many ways to focus on a culture of caring, caring is not a list of boxes to check off. It is never "finished." Training people to genuinely care is difficult to do, so organizational leaders must keep this attribute in mind, …

Efficiency Engines: How Managed Services Are Building Systems For Corporate Legal Work, William D. Henderson

Articles by Maurer Faculty

No abstract provided.

Strategic Recommendation For Evertec, Inc., Talia Zook

Undergraduate Theses, Professional Papers, and Capstone Artifacts

Our research seeks to improve the operational effectiveness of Latin American transaction processing firm Evertec, headquartered in San Juan, Puerto Rico. The unstable economic status of Puerto Rico—as the site of headquarters and as the source of approximately 7% of Evertec’s total revenue—is of external concern, though there are promising technological trends occurring in much of Latin America. The risk of entry by potential competitors in industry appears high, but all other risks as outlined by Michael Porter’s Five Forces are low, indicating an attractive market. Internally, Evertec exhibits several core competencies, including innovation, end-to-end (comprehensive) service, community service/social responsibility, …

Why Referees Stay In The Game, Lynn L. Ridinger, Stacy Warner, Jacob K. Tingle, Kyungun R. Kim

School of Business Faculty Research

Current trends indicate the number of qualified sports officials continues to dwindle. Therefore, this research sought to better understand reasons for initial entry, continuation, and potential discontinuation with officiating, while also identifying problematic issues, and potential solutions. Content analysis was utilized to examine five open-ended online survey responses from 2,485 referees. The results indicate that Enjoyable Affiliation (58%) and Remuneration (14%) were key to referees becoming involved in officiating. Those two themes, Enjoyable Affiliation (75%) and Remuneration (14%), were also identified as important to retaining officials. Physical Limitations were mentioned by 58% of the respondents regarding why they plan to …

Mantras Ambulance Services, Inc. Case 2: A Buyer-Side Business Valuation Case, J. R. Jones, P. D. Hutchison, Amy Foshee Holmes

School of Business Faculty Research

“2017 is going to be an exciting year for your company, Daniel! I just received the requested information from that company that you are interested in buying. I’ll forward the information to you by email attachment, and I will get started on the analysis.” Penny knew that her boss, Daniel, would be anxious to review and discuss the new information on a potential acquisition, so she cleared her desk off to focus on the analysis.

Daniel Gustafson started his company, QRT Ambulance Services, Inc. in 2010. He wanted to quickly expand operations, so his business strategy was to buy existing …

Millennials On The Move, But To Where?, Zach Kisor, Shelby Hoge, Ashley Cosher, Bethany Gump, Derek Carson, Kristi Mitchell

Williams Honors College, Honors Research Projects

The following reports discuss the geographical preferences of Millennials in relation to job selection preferences. Our team analyzed the moving trends of Millennials in both Ohio and the United States to determine what factors influence this decision. Collectively, our team concluded that in order to successfully recruit Millennials, companies must offer benefit packages that center around work-life balance. This entails not just highlighting what a job requires technically, but opportunities for leadership development, social activities outside of work, and more. To recruit this upcoming talent, companies need a holistic approach that convinces Millennials that working for their company creates a …

Effects Of Workplace Environment On Recruitment And Retention, Gino Ciarimboli, Madison Frericks, Tyler Riemenschneider, Michael O'Neill

Williams Honors College, Honors Research Projects

Recruitment and retention are affected by numerous factors, including the environment present at a workplace, as well as by the tangible and intangible benefits offered by a company. This research seeks to define numerous discrete elements that can sway a recent college graduate whether to ultimately accept a position offered to them. Identified were three key areas of improvement at the target client, the J.M. Smucker Company, including customizable desk spaces, differentiated departmental designs, and a full-scope health and wellness program. These areas were further recommended within the context of the client's workspace to enhance their recruiting and retention efforts.

Experiential Learning And Its Place In A Quality Business Education, Zach Gollwitzer, Callie Mack, Brenna Mack

Williams Honors College, Honors Research Projects

In this paper, the authors explore experiential learning pedagogy in the context of a business education based on the research of John Dewey (1897), David Kolb (2005), and Scott Wurdinger (2009). In addition to examining the definition of experiential learning and the various implementations of it, this research includes an examination of the business school standards body (AASCB) and of the components in a quality business education. The authors then delve into a literature review of experiential learning, which explores the social structure of education (Dewey, 1897), the process of experiential learning (Kolb, 2005), and specific experiential learning methods (Wurdinger, …

Toward A Unified Theory Of Business Information, Hal P. Kirkwood Jr

Libraries Faculty and Staff Scholarship and Research

This article analyses and discusses concepts of business information, with a view to developing a unified theory of business information to help underpin professional information work.

The Strategic Potential Of Community-Based Hybrid Models: The Case Of Global Business Services In Africa, Stephan Manning, Chacko G. Kannothra, Nichole K. Wissman-Weber

Management and Marketing Faculty Publication Series

As a latecomer economy, Africa faces persistent difficulties with catching up in global markets. This study examines the strategic potential of community-based hybrid models, which balance market profitability with social impact in local communities. Focusing on the global business services industry in Kenya and South Africa, and the practice of ‘impact sourcing’ – hiring and training of disadvantaged staff servicing business clients – we find that while regular providers struggle to compete with global peers, hybrid model adopters manage to access underutilized labor pools through community organizations, and target less competitive niche client markets. We further identify key industry, institutional …