Business Commons^™

November 2001, Inland Empire Business Journal

Inland Empire Business Journal

DEPARTMENTS AND COLUMNS

AT DEADLINE

COMMENTARY

GETTING ORGANIZED

CORPORATE PROFILE

CORNER ON THE MARKET

CLOSE UP

COMPUTERS/SOFTWARE

EDITORIALS

EMPLOYERS GROUP

MANAGING

LAW

LIST: MAJOR OFFICE COMPLEX LEASING

LIST: COMMERCIAL BUILDING DEVELOPERS

LIST: COMMERCIAL Real ESTATE BROKERS SERVING THE Inland EMPIRE

LIST: Property MANAGEMENT FIRMS SERVING THE INLAND EMPIRE

STATLER'S BEST BET$

EXECUTIVE TIME OUT

MANAGER'S Bookshelf

WINE REVIEW

RESTAURANT REVIEW

RESOURCE DIRECTORY

CALENDAR

NEWS AND FEATURES

Leading Your Employees in Times of Crisis ....... . ........... . .. I

Executive Gift Giving....................... ... ..... ..... . I

Inter Valley HMO Changes. ...... .. .............. . ... .... . I

In …

October 2001, Inland Empire Business Journal

Inland Empire Business Journal

DEPARTMENTS AND COLUMNS

AT DEADLINE ................................................................................................. 1

GETTING ORGANIZED .................................................................................. 11

CORPORATE PROFILE ................................................................................... 29

CORNER ON THE MARKET .............................................................................. 8

CLOSE UP ...................................................................................................... 9

COMPUTERS/SOFTWARE .............................................................................. 1 0

EMPLOYERS GROUP ..................................................................................... 27

MANAGING .................................................................................................. 13

LAW ........................................................................................................... 44

LIST: LONG DISTANCE COMPANIES SERVING THE INLAND EMPIRE ................. 32

LIST: WIRELESS TELEPHONE COMPANIES IN THE INLAND EMPIRE ................ 32

LIST: COPIER, FAX, AND BUSINESS RETAILERS .............................................. 33

LIST: LARGEST PAGER VENDORS ................................................................... 34

LIST: INTERCONNECT/TELECOMMUNICATIONS FIRMS ................................... 35

LIST: INTERNET SERVICE PROVIDERS SERVING THE INLAND EMPIRE ............. 36

HIGH DESERT BRIEFS ................................................................................... 40

STATLER'S BEST BET ................................................................................... 46

MANAGER'S BOOKSHELF …

Office Of Human Resources News - Fall 2001, Nova Southeastern University

Office of Human Resources News

No abstract provided.

September 2001, Inland Empire Business Journal

Inland Empire Business Journal

DEPARTMENTS AND COLUMNS

AT DEADLINE

COMMENTARY

GETTING ORGANIZED

CORPORATE PROFILE

CORNER ON THE MARKET

CLOSE UP

COMPUTERS/SOFTWARE

EMPLOYERS GROUP

MANAGING

LAW

LIST: BANKS IN THE INLAND EMPIRE

DUFF & PHELPS, LLCC STOCK SHEET

LIST: LARGEST HOTELS

LIST: GOLF COURSE IN THE INLAND EMPIRE

LIST: TOP HEALTH CARE MEDICAL CLINICS/GROUPS

DESERT BUSINESS JOURNAL

STATLER'S BEST BET$

EXECUTIVE TIME OUT

MANAGER'S Bookshelf

WINE REVIEW

RESTAURANT REVIEW

RESOURCE DIRECTORY

CALENDAR

NEWS AND FEATURES

Tribal Gaming Revenues Help Local Communities.. .... . ..... .. .. I

Constellation Energy Group Sites Power Plant in Victorville... . .... I

Airport Supplement: SCAG Does Not Endorse

El …

August 2001, Inland Empire Business Journal

Inland Empire Business Journal

DEPARTMENTS AND COLUMNS

AT DEADLINE

COMMENTARY

GETTING ORGANIZED

CORPORATE PROFILE

CORNER ON THE MARKET

CLOSE UP

COMPUTERS/SOFTWARE

EMPLOYERS GROUP

MANAGING

LAW

LIST: ENIVORNMENTAL COMPANIES

LIST: SUBSTANCE ABUSE PROGRAMS

LIST: I.E. LARGEST EMPLOYERS

DUFF & PHELPS, LLCC STOCK SHEET

LIST: MBA/ EXCECUTIVE PROGRAMS

DESERT BUSINESS JOURNAL

STATLER'S BEST BET$

EXECUTIVE TIME OUT

MANAGER'S Bookshelf

WINE REVIEW

RESTAURANT REVIEW

RESOURCE DIRECTORY

CALENDAR

NEWS AND FEATURES

The Business of Clean Air .............................................................. 4

Paris L.A. Catering ... Bringing European Charm to the I. E ............ 16

Caterers Cook up Festive Fare in the Inland Empire .................... 17

Community Bancorp Second Quarter Profits Up …

July 2001, Inland Empire Business Journal

Inland Empire Business Journal

DEPARTMENTS AND COLUMNS

AT DEADLINE

COMMENTARY

GETTING ORGANIZED

CORPORATE PROFILE

CORNER ON THE MARKET

CLOSE UP

COMPUTERS/SOFTWARE

EMPLOYERS GROUP

MANAGING

LAW 13

LIST: CPA FIRMS

LIST: STAFF LEASING COMPANIES

LIST: BUSINESS & LIABILITY INSURANCE COMPANIES

LIST: COMMERCIAL PRINTERS

LIST: PUBLIC RELATION FIRMS

DUFF & PHELPS, LLC STOCK SHEET

LIST: SBA LENDERS

DESERT BUSINESS JOURNAL

STATLER'S BEST BET$

EXECUTIVE TIME OUT

MANAGER'S Bookshelf

WINE REVIEW

RESTAURANT REVIEW

RESOURCE DIRECTORY

CALENDAR

NEWS AND FEATURES

Technology Leaders Join Together to Fight Anti-Tech Legislation .IS

Credit Counseling Provides Genuine Reform for Bankruptcy ....... 16

Buy, Build or Lease -A Critical Small-Business Decision ............ 19 …

June 2001, Inland Empire Business Journal

Inland Empire Business Journal

DEPARTMENTS AND COLUMNS

AT DEADLINE

OPINION EDITORIAL

Getting ORGANIZED

CORPORATE PROFILE

CORNER ON THE MARKET

CLOSE UP

COMPUTERS/SOFTWARE

EMPLOYERS GROUP

MANAGING

LAW

LIST: HOSPITALS SERVING THE I.E

LIST: TOP SAVINGS & LOANS

LIST: LARGEST CREDIT UNIONS

DUFF & PHELPS, LLC STOCK SHEET

LIST: MOTORCYCLE DEALERS IN THE I.E

DESERT BUSINESS JOURNAL

STATLER'S BEST BETS

EXECUTIVE TIME OUT

MANAGER'S BOOKSHELF

WINE REVIEW

RESTAURANT REVIEW

RESOURCE DIRECTORY

CALENDAR

NEWS AND FEATURES

Interior Secretary Addresses Indian Affairs Committee................ .4

New Insectary a Tool in the Fight against Agricultural Pests ......... 5

Energy Crisis to Have Indirect Impact on Real Estate: Clients May

Face …

April 2001, Inland Empire Business Journal

Inland Empire Business Journal

DEPARTMENTS AND COLUMNS

AT DEADLINE

COMMENTARY/EDITORIAL

GETTING ORGANIZED

CORPORATE PROFILE

CORNER ON THE MARKET

CLOSE UP

COMPUTERS/SOFTWARE

EMPLOYERS GROUP

MANAGING

LAW

LIST: TOP HMOs

LIST: TOP PPOs

RESTAURANT REVIEW

LIST: INDEPENDENT BANKS

LIST: INLAND EMPIRE MALL$

DUFF & PHELPS, LLC STOCK SHEET

DESERT BUSINESS JOURNAL

EXECUTIVE TIME OUT

WINE REVIEW

STATLER'S BEST BETS

MANAGER'S BOOKSHELF

RESOURCE DIRECTORY

CALENDAR

NEWS AND FEATURES

NEWS AND FEATURES

New Merger Combines Corona America Financial and TotaiFunding.com .. 4

"Call Point" -a One-Stop Service Designed by Employers for Employers 4

D. Linn Wiley is Named to L.A. Fed Board .............................................. 14

Third Annual Unbounded Thinkers …

An Investigation Of The Association Between Auditor Switching And Negative Information, Michael Morris Grayson

Doctoral Dissertations

This study investigates the premise that certain types of negative information are associated with auditor switches. A data set of 305 auditor switches from 1976 to 1994, extracted from the Compustat data base (limited subscription), was analyzed using tests of proportions and nonparametric sign tests. The data set consists of negative information extracted from the switching companies' income statements (i.e., net losses or extraordinary items) or calculated from the items extracted (i.e., net income adjusted to reverse the effect of extraordinary items).

The initial results, based on tests which assumed random movement of net income, did not support the notion …

March 2001, Inland Empire Business Journal

Inland Empire Business Journal

DEPARTMENTS AND COLUMNS

AT DEADLINE

COMMENTARY/EDITORIAL

GETTING ORGANIZED

CORPORATE PROFILE

CORNER ON THE MARKET

CLOSE UP

COMPUTERS/SOFTWARE

EMPLOYERS GROUP

MANAGING

LAW

LIST: TOP HMOs

LIST: TOP PPOs

RESTAURANT REVIEW

LIST: INDEPENDENT BANKS

LIST: INLAND EMPIRE MALL$

DUFF & PHELPS, LLC STOCK SHEET

DESERT BUSINESS JOURNAL

EXECUTIVE TIME OUT

WINE REVIEW

STATLER'S BEST BETS

MANAGER'S BOOKSHELF

RESOURCE DIRECTORY

CALENDAR

NEWS AND FEATURES

Japanese Non-Performing loans Represent the Latest Losses Due to the

Collapse of the Asset-Price Bubble ................................................... , ... 5

All Health Acquires Bower & Associates .................................................. 14

"AII Health Announces Strategic Affiliation With Healthcare Financial

Enterprises" ...................................................................................... 14

Sudden …

Crop Updates 2001 - Cereals, Ross Kingwell, Wal Anderson, Eddy Pol, Peter Burgess, Ashley Bacon, D. M. Bakker, G. J. Hamilton, D. Houlbrooke, C. Spann, M. A. Hamza, Paul Blackwell, M. D. A. Bolland, Maurice Black, R. F. Brennan, W. L. Crabtree, Bill Bowden, Chris Gazey, Rochelle Strahan, Bob Gilkes, Zed Rengel, Stephen Loss, Tim O'Dea, Patrick Gethin, Ryan Guthrie, Lisa Leaver, David Phelps, Darshan Sharma, Mohammad Amjad, Md Sanajahanh Miyan, James Fisher, Senthold Asseng, Bill Bowden, Michael Robertson, Glenn Macdonald, Kevin Young, Blakely Paynter, Jatinderpal Bathal, Cameron Weeks, Kithsiri Jayasena, Rob Loughman, Q. Knight, Dominie Wright, Nichole Burges, Lisa-Jane Blacklow, Rob Hulme, Rob Griffith, Jenny Hawkes, Roger Jones, Debbie Thackray, S. B. Sharma, S. Kelly, Peter Newman, Dave Nicholson, Harmohinder Dhammu, Terry Piper, Mario F. D'Antuono, Mehmet Cakir, Nick Galwey, David Poulsen, Garry Ablett, Reg Lance, Greg Platz, Joe Panozzo, Barbara Read, David Moody, Andy Barr, Peter Langridge, Tina Botwright, Tony Condon, Robin Wilson, Iain Barclay, Howard Carr, Greg Shea, Ian Foster, David Tennant

Crop Updates

This session covers forty two papers from different authors:

PLENARY

1. Planning your cropping program in season 2001, Dr Ross Kingwell, Agriculture Western Australia and University of Western Australia

WORKSHOP

2. Can we produce high yields without high inputs? Wal Anderson, Centre for Cropping Systems, Agriculture Western Australia

VARIETIES

3. Local and interstate wheat variety performance and $ return to WA growers, Eddy Pol, Peter Burgess and Ashley Bacon, Agritech Crop Research

CROP ESTABLISHMENT

4 Soil management of waterlogged soils, D.M. Bakker, G.J. Hamilton, D. Houlbrooke and C. Spann, Agriculture Western Australia

5. Effect of soil …

February 2001, Inland Empire Business Journal

Inland Empire Business Journal

DEPARTMENTS AND COLUMNS

AT DEADLINE

PRO/CON

COMMENTARY

CORPORATE PROFILE

CORNER ON THE MARKET

CLOSE UP

COMPUTERS/S0f17NARE

EMPLOYERS GROUP

MANAGING

LAW

GETTING ORGANIZED

REST All RANT REVIEW

LIST: ARCHITECTURAL ENGINEERING FIRMS

LIST: TOP COMMERCIAUINDUSTRIAL CONTRACTORS

ECONOMIC FORECAST

DESERT BUSINESS JOURNAL

LIST: RESIDENTIAL R.E. BUILDERS

WINE REVIEW

EXECUTIVE TIME OUT

MANAGER'S BOOKSHELF

RESOURCE DIRECTORY

DUFF & PHELPS, LLC STOCK SHEET

CALENDAR

NEWS AND FEATURES

Engineering News-Record (ENR) Calculates Worldwide Construction

Market at $3.41 Trillion; $190 Billion Increase From Q4 1998

Homeowners Have Money-Saving Opportunities as Mortgage

Interest Rates Near 21-Month Lows ................................................... 18

Nonprofit Housing Preservation Firm Prepares 24 Rental Properties ..... …

January 2001, Inland Empire Business Journal

Inland Empire Business Journal

AT DEADLINE 1

COMMENTARY 3

CORPORATE PROFILE 7

CORNER ON THE MARKET 8

CLOSE UP 9

COMPUTERS/SOFTWARE 10

EMPLOYERS GROUP II

MANAGING 12

LAW 13

GETTING ORGANIZED 14

ECONOMIC FORECAST 15

LIST: COMMUNITY COLLEGES 21

LIST: TOP COLLEGES AND UNIVERSITIES 22

LIST: CONTRACTORS HIT LIST 34 & 43

LIST: FINANCIAL BROKERAGE FIRMS 36

DESERT BUSINESS JOURNAL 41

WINE REVIEW 42

EXECUTIVE TIME OUT 46

RESTAURANT REVIEW 48

MANAGER'S BOOKSHELF ...49

RESOURCE DIRECTORY 54

DUFF & PHELPS, LLC STOCK SHEET 55

CALENDAR 58 & 59

Tribal Cooperation Act of 2001 5

Education First Program Serves Children of Homeless Families 6

Redlands …

International Portfolio Diversification With Special Reference To Emerging Markets, Joseline Chimhini

Theses: Doctorates and Masters

This study evaluates the potential benefits that investors obtain from diversifying their portfolios into emerging markets when the time varying behavior of assets is considered. It also tests whether the existing asset-pricing model developed in the context of developed markets, which assumes complete integration, can explain the expected returns in emerging markets and determines the risk of investing in these markets using cross section and time series data. An international capital asset pricing model (ICAPM) with time varying moments developed by Harvey (1991) is adopted. The conditional asset-pricing model, which takes into account prevailing world economic factors, was used. The …

Critical Study Of The Managerial Selection Practices In Malaysian Business Organisations, Zeti Sheikh Othman

Theses : Honours

An exploratory study was made on the managerial selection practices of Malaysian business organizations. The data for the study was provided by 62 business organizations comprising 22 Malaysian-owned small and medium enterprises, 26 large locally-owned corporation and 14 Malaysian-based multinational companies. Comparisons of the selection practices were made between the two categories of Malaysian local companies; between the Malaysian local companies and the multinationals, and between selection practices of the Malaysian organizations combined with the practices in the developed countries as revealed by management literature. Analysis of the results reveal that generally there were little differences between the selection practices …

Systems In Management 7th Annual Anzsys Conference 2001: The Relevance Of Systems Thinking In The Contemporary World, William Hutchinson (Ed.)

Research outputs pre 2011

Welcome to Perth, Western Australia, and to the Systems in Management 7th Annual ANZSYS Conference 2001 "the relevance of systems thinking in the contemporary world" hosted by the We-B Centre, School of Management Information Systems at Edith Cowan University. The conference provides an opportunity for sharing and networking among academics and industry specialists in systems and related fields. The conference has drawn participants from national and international organizations. All submitted papers were subjected to an anonymous peer review process managed by the Conference Committee. Stringent review criteria resulted in an unprecedented number of papers declined this year. Based on these …

Service Learning In Business Schools: What The H.E.L.P. Honduras Story Teaches About Building, Sustaining, And Replicating International Initiatives In Graduate Programs, Lisa Mali Jones

Theses and Dissertations

This document outlines the foundation and first year results of the H.E.L.P. Honduras organization, which was formed as a student-based, student-governed international outreach initiative at the Marriott School of Management at Brigham Young University. Specifically, in its first year the organization focused on providing microcredit and service relief to victims of Hurricane Mitch in Honduras.

After studying the case of H.E.L.P. Honduras, readers should conclude that educators interested in sponsoring sustainable student-run service learning organizations at private universities must address three primary issues: the problem of student selection and turnover, the need for administrative and faculty endorsement, and the need …

The Management Of Performance By Volunteers: The Use Of Performance Feedback, Megan Paull

Theses: Doctorates and Masters

The purpose of this study was to examine the use of feedback by managers and co-ordinators of volunteers in the management of performance by volunteers. Research into the use of feedback in the paid workforce was examined extensively. Additionally, research dealing with the application of human resource management theory to volunteers is discussed. A foundation study conducted to examine the performance management practices in use with volunteers in Western Australia forms the basis for a multi-phase qualitative and quantitative examination of the topic. The perceptions of the managers and coordinators of volunteers, and the volunteers themselves about what constitutes poor …

To What Extent Can Knowledge Management Systems Build And Reinforce Consensus Around Initiatives For Change?: A Self-Reflective Analysis Of Professional Practice, Guy A. Duczynski

Theses: Doctorates and Masters

This thesis reports on my attempts to 're-align' the purpose, behaviour and underlying culture of a large military organisation through heuristic, self reflective enquiry - to 'find its future' - with and through its people. I use the word re-align with great care as I recognised that change would have been too ambitious and would (probably have) result(ed) in failure. Whilst I cannot claim total success, I have made new and valuable discoveries in knowledge elicitation and methods of integrating the views of a large number of people to 'build and reinforce consensus around initiatives for change'. In the process …

Downsizing : An Analysis Of Organisational Strategies And Human Resource Management Outcomes, Cecil A. Clabaugh

Theses: Doctorates and Masters

The objective of this research was to examine the relationship between loss and retention of key employees in downsizing organisations and organisational performance. The purpose of this was to develop an understanding of the organisational performance that results when downsizing organisations are unable to retain their key workers. The secondary objective of the research was to examine the factors that make up a downsizing organisation's employee selection process in order to determine how these factors affect loss and retention of key workers. The research was guided by a theoretical framework developed by Kozlowski et al (1993) and Thornhill and Saunders …

December 2000, Inland Empire Business Journal

Inland Empire Business Journal

DEPARTMENTS AND COLUMNS

AT DEADLINE

Editorial

CORPORATE PROFILE

CORNER ON THE MARKET

CLOSE UP

COMPUTERS/SOFTWARE

MANAGING

LAW

EMPLOYERS GROUP

list: CHAMBERS OF COMMERCE

LIST: FLEET LEASING AUTO DEALERS

List: BUSINESS BROKERAGE FIRMS

DESERT BUSINESS Journal

WINE REVIEW

EXECUTIVE TIME OUT

RESTAURANT REVIEW

MANAGER'S Bookshelf

RESOURCE DIRECTORY

DUFF & PHElPS, lLC STOCK SHEET

Calendar

NEWS AND FEATURES

Anniversary of Proton Treatment Center

MedUnite Unveils Plans for National Healthcare Network with Blue

Chip H~th Plan Technology Alliances

Fighting Cancer With Prevention for You and Your Family

DWC Proposes Changes to Inpatient Hospital Fee Schedule

This Woman is a Success!

Inland Empire Health …

November 2000, Inland Empire Business Journal

Inland Empire Business Journal

DEPARTMENTS AND COLUMNS

AT DEADLINE

EDITORIAL 5

CORPORATE PROFILE 7

CORNER ON THE MARKET 8

CLOSE UP 9

COMPUTERS/SOFTWARE1 0

MANAGING12

LAW 13

GETTING ORGANIZED I4

LIST: PROPERTY MANAGEMENT FIRMS 22

LIST: MAJOR OFFICE COMPLEX LEASING GUIDE 26, 27 I 28

LIST: MORTGAGE LENDERS30

LIST: COMMERCIAL REAL ESTATE BROKERS 34 I 38

LIST: COMMERCIAL BUILDING DEVELOPERS 36 I 37

LIST: FASTEST-GROWING COMPANIES 38

WINE REVIEW 42

EXECUTIVE TIME OUT 46

RESTAURANT REVIEW 48

MANAGER'S BOOKSHELF 49

RESOURCE DIRECTORY 54

DUFF I PHELPS, LLC STOCK SHEET 55

CALENDAR 58

NEWS AND FEATURES

CALIFORNIA SALARY INCREASES AT AN EIGHT-YEAR HIGH 15

GIFT …

October 2000, Inland Empire Business Journal

Inland Empire Business Journal

DEPARTMENTS AND COLUMNS

AT DEADLINE ........................................................................................... 3

EDITORIAL OPINION ................................................................................ 5

PRO/CON ................................................................................................. 6

CORPORATE PROFILE ............................................................................... 7

CORNER ON THE MARKET ........................................................................ 8

CLOSE UP ................................................................................................ 9

COMPUTERS/SOFTWARE ......................................................................... 1 0

EMPLOYER'S GROUP .............................................................................. 11

MANAGING ............................................................................................ 12

LAW ..................................................................................................... 13

GETTING ORGANIZED ............................................................................. 14

RESTAURANT REVIEW ............................................................................ 21

LIST: LONG DISTANCE COMPANIES .......................................................... 22

LIST: WIRELESS TELEPHONY COMPANIES ................................. , .............. 12

LIST: INTERCONNECT/TELECOMMUNICATIONS COMPANIES ...................... 30

LIST: COPIER, FAX AND BUSINESS EQUIPMENT RETAILERS ....................... 34

LIST: INTERNET SERVICE PROVIDERS .............................................. 36 & 38

LIST: LARGEST PAGER VENDORS ............................................................. 40

EXECUTIVE TIME OUT ............................................................................ 44

MANAGER'S BOOKSHELF ........................................................................ …

September 2000, Inland Empire Business Journal

Inland Empire Business Journal

DEPARTMENTS AND COLUMNS

AT DEADLINE .........................•................................................................. ]

EDITORIAL ...•.............•..••.. •..........................•.. ............•.....•.. .............•..•.. 6

CLOSE UP ........... ....... ...... .. •......•.....•......•....••.• •.•..•..•.•••.•... ...••.. ... ..•.•.•.. .... 7

PRO/CON .....................••.. •. •. .. .... ..•..••... •..•. •. ..•....••... ••... •. ...•. .•.......•........... 8

CORPORATE PROFILE .•.....•....................................................•...•.............. 9

CORNER ON THE MARKET .. .. ............... ........ ..••... .•. •.•• .••...........•.•.. ..•....•.. 1 0

GETTING ORGANIZED ................•............................•....•.. ..••.. ...••.•.. .. ....... II

COMPUTERS/SOFTWARE ............................................................••...•....... I2

EMPLOYER'S GROUP ............•...•..•.....•....••......•.............•...•..........•...• •..... 13

MANAGING ...................................................................................•.•.••.•. 14

LAW ..•.. ........... .......... .•..•..•.. •• ..•..•. .....•• •.•••... ...•.•••.....••.•..••...••............ •.. 15

LIST: BANKS IN THE I.E . ..•....• .••..•..••...... .•..................•.................... …

August 2000, Inland Empire Business Journal

Inland Empire Business Journal

DEPARTMENTS AND COLUMNS

AT DEADLINE …………………………………………………………………………………..3

EDITORIAUOPINION ………………………………………………………………..…………6

CLOSE UP: IONEWORX …………………………………………………………………….. 7

PRO/CON ……………………………………………………….. .................................... 8

CORPORATE PROFILE: PULMONETIC SYSTEMS INC …………………………… .. 9

CORNER ON ·THE MARKET .. …………………………………………………………. 1 0

GffiiNG ORGANIZED ………………………………………………………………………. II

COMPUTERS/SOFTWARE ……………………………………………………………..12

EMPLOYER'S GROUP …………………………………………………….......... 13

MANAGING ……………………………………………………………….. 14

LAW ………………………………………………………………………………... 15

EXECUTIVE TIME OUT …………………………………………………………………. 18

LIST: ENVIRONMENTAL COMPANIES ……………………………………….... 26, 30, 32 & 34

LIST: SUBSTANCE ABUSE …………………………………………………… 28 & 36

LIST: LARGEST EMPLOYERS ……………………………………………….. 38, 40, 42 &43

DESERT BUSINESS JOURNAL ………………………………………………....44

LIST: MBA EXECUTIVE PROGRAMS ………………………………. ... 50

RESTAURANT REVIEW ... ………………………………………………………. .48

MANAGER'S BOOKSHELF ………………………. …………………………………... 51

RESOURCE …

July 2000, Inland Empire Business Journal

Inland Empire Business Journal

DEPARTMENTS AND COLUMNS

AT DEADLINE ............................................................................................ .3

EDITORIAL/OPINION .............................................................................. 6

CLOSE UP: ALAN J, LANE ...................................................................... 7

CORPORATE PROFILE: ELIMINATOR BOAT COMPANY ...... 9

CORNER ON THE MARKET ................................................................. 10

GETTING ORGANIZED .......................................................................... 11

COMPUTERS/SOFTWARE ..................................................................... l2

EMPLOYER'S GROUP ............................................................................ 13

MANAGING ............................................................................................... 14

LAW ............................................................................................................. 15

LIST: CERTIFIED PUBLIC ACCOUNTANTS ........................... 26 & 30

LIST: COMMERCIAL PRINTERS ............................................... 32 & 36

LIST: PUBLIC RELATION FIRMS ....................................................... 38

LIST: BUSINESS & LIABILITY AGENCIES ....................................... 40

DESERT BUSINESS JOURNAL ............................................................ .41

LIST: SBA LENDERS ...................................................................... 42 & 44

LIST: STAFF LEASING COMPANIES .................................................. 50

RESTAURANT REVIEW ......................................................................... 48

MANAGER'S BOOKSHELF ........................................................ …

June 2000, Inland Empire Business Journal

Inland Empire Business Journal

DEPARTMENTS AND COLUMNS

AT DEADLINE ............................................................................................ .3

EDITORIAI.JCOMMENTARY .................................................................. 6

CLOSE UP: THOMAS J. OLZAK ............................................................ 7

PRO/CON ..................................................................................................... 8

CORPORATE PROFILE: DR. SUSAN J. SMITH ............................. 9

CORNER ON THE MARKET ................................................................. 10

GETTING ORGANIZED ..................................... ~ .................................... 11

COMPUTERS/SOITWARE ..................................................................... 12

EMPLOYER'S GROUP ............................................................................ l3

MANAGING ............................................................................................... l4

LAW .................................................................... ......................................... 1S

LIST: HOSPITALS SERVING THE I.E ........................................ 26 & 30

LIST: TOP SAVINGS AND LOANS FEDERAL SAVINGS BANKS ... 32

LIST: LARGEST CREDIT UNIONS IN THE I.E ................................. 38

DESERT BUSINESS JOURNAL ............................................................ .41

LIST: I.E.'s MOTORCYCLE DEALERS ............................................... 44

RESTAURANT REVIEW ......................................................................... 48

MANAGER'S BOOKSHELF ................................................. …

Call Center Benchmarking: How Good Is, Jon Anton, David Gustin

Purdue University Press Books

Executives are beginning to recognize the potential of the call center as a significant revenue generator, perhaps one of the surest investments they can make in enhancing and creating customer value and bottom-line profits. Return on investments made in customer accessibility is seldom less than 100% in the first year, and frequently even more if customer lifetime value is included in the equation. Herein lies the challenge and the primary reason to benchmark your call center metrics against not only the best-in-the-world, but also your most direct competitors, i.e., best-in-class.

May 2000, Inland Empire Business Journal

Inland Empire Business Journal

DEPARTMENTS AND COLUMNS

AT DEADLINE ......................................................................... : .................. .3

Editorial and COMMENTARY .................................................................. 6

CLOSE UP: SALLY LaBONTE ................................................................. 7

CORPORATE PROFILE: FULLeCOM INC ........................................... 9

CORNER ON THE l\1A.RKET ................................................................. 10

GETTING ORGANIZED .......................................................................... 11

COMPUTERS/S0FfWARE ..................................................................... 12

EMPLOYER'S GROUP ............................................................................ 13

MANAGING ............................................................................................... 14

LAW ............................................................................................................. 15

LIST: EMPLOYMENT SERVICE AGENCIES ..................... 26, 30 & 36

LIST: LAW FIRMS .......................................................................... 38 & 40

LIST: DENTAL PLANS ........................................................................... 44

DESERT BUSINESS JOURNAL ............................................................. 41

MANAGER'S BOOKSHELF .................................................................. .47

RESTAURANT REVIEW ......................................................................... 48

MEAD ON WINE ...................................................................................... 49

DUFF & PHELPS, LLC STOCK SHEET ............................................... 61

RESOURCE DIRECTORY ...................................................................... 62 …

April 2000, Inland Empire Business Journal

Inland Empire Business Journal

DEPARTMENTS AND COLUMNS

AT DEADLINE ............................................................................................ .3

EDITORIAUCOMMENTARY .................................................................. 6

CLOSE UP: GUS JAMES SKROPOS ...................................................... 7

CORPORATE PROFILE: CIBARIA INTERNATIONAL INC. ............ 9

CORNER ON THE MARKET ................................................................. 10

GE1"TING ORGANIZED .......................................................................... 11

COMPUTERS/SOFTWARE ..................................................................... 12

EMPLOYER'S GROUP ............................................................................ 13

MANAGING ............................................................................................... 14

LAW .........................................•................•......................................•........... 1S

LIST: AMUSEMENT ATTRACI10NS ................................................... 26

LIST: NEARBY RESORTS & VACATION SPOTS ............................. .30

LIST: MEETING FACILITIES ...................................................... 36 & 38

LIST: TOPTRAVELAGENCIES ............................................................ 40

DESERT BUSINESS JOURNAL ............................................................ .41

LIST: VISITORS & CONVENTION BUREAUS .................................. 43

LIST: AIRLINES .. : ..................................................................................... 44

MANAGER'S BOOKSHELF ................................................................... 47

RESTAURANT REVIEW ......................................................................... 48

MEAD ON WINE …