Business Commons^™

[Introduction To] Leadership Ethics, Joanne B. Ciulla, Mary Uhl-Bien, Patricia H. Werhane

Bookshelf

Research into the topic of leadership ethics has grown and evolved gradually over the past few decades. This timely set arrives at an important moment in the subject's history. In a relatively new field, such a collection offers scholars more than articles on a topic; it also serves to outline the parameters of the field. Carefully structured over three volumes, the material runs through an understanding of the key philosophic and practical questions in leadership ethics along with a wide range of literature - from disciplines including philosophy, business and political science, to name a few- that speaks to these …

The Relationship Of Servant Leadership Attributes To Sales Performance Of Salespersons In The Healthcare Industry In 2011, William R. Auxier

Dissertations

Problem. Servant leadership scholars have claimed that servant-led business organizations are more financially viable, but these claims are based on anecdotal evidence. This quantitative study examines the relationship of servant leadership to revenue generation in business organizations by analyzing the predictability of servant leadership attributes on sales performance. This was accomplished by studying salespersons in the healthcare industry.

Method. One hundred ninety-four study participants completed questionnaires providing quantitative measurements of the seven factors of servant leadership: (a) developing and empowering others, (b) humility, (c) authentic leadership, (d) open participatory leadership, (e) inspiring leadership, (f) visionary leadership, and (g) courageous leadership, …

Staying Hungry, Staying Foolish: Academic Reflections On The Life And Career Of Steve Jobs, Amy E. Hurley-Hanson, Cristina M. Giannantonio

Business Faculty Articles and Research

The 2011 death of Steve Jobs, Apple CEO and cofounder, generated a flood of articles in the popular press acknowledging his influence on the design and delivery of consumer products that changed the way multiple generations work and play. As one of the most visible, yet controversial CEOs in recent history, stories of his management style are likely to fuel a debate over his leadership effectiveness. It is expected that scholarly and academic articles will emerge in the next few years detailing the business lessons that can be learned from the way that Jobs ran Apple Computer, NeXT, Pixar, and …

Shared Leadership In Six Sigma Teams From The North Shore-Lij Health System, Brian J. Galli

Engineering Management & Systems Engineering Theses & Dissertations

The main goal of the research was to identify the relationships that the internal research team environment and external coaching variables had with the degree of shared leadership in the context of Six Sigma teams from the North Shore LIJ Health System. Furthermore, the research ascertained the relationships that these variables had with two performance metrics: a team's ability to complete project deliverables and satisfy customer's requirements. This research also sought to understand additional factors that affected the five variables.

The research found that while shared leadership did not positively change as a team progressed through the phases of the …

Paralinguistic Cues And Their Effect On Leader Credibility, Monte Brian Reid

Communication & Leadership Dissertations and Theses

Paralinguistic cues are powerful non-verbal communication elements that have the ability to make even good news sound horrible or bad news more palatable. Drawing upon the hermeneutical phenomenology communication theory of Dilthey (1961) and Shannon’s (1949) communication channel model, this thesis targeted the six primary paralinguistic cues of fluidity, articulation, sonority, tempo, emotion, and dynamic intensity to discover how these cues interact and affect the credibility and palatability of a leader’s message. To facilitate remembrance of these cues, the acronym F.A.S.T.E.D. was coined and used. Three different groups consisting of managers, non-managers, and media and public relations professionals were surveyed …

Empathy During Times Of Crisis And Corporate Reputation, Ann T. Gallagher

Communication & Leadership Dissertations and Theses

How an organization responds to victims is central to crisis communication management and protecting organizational reputation. While there is significant literature about best practices for crisis response, one area which has not been explored is the relationship of empathic communication and corporate reputation during times of conflict. This study examined this relationship through a study of the British Petroleum Gulf Oil crisis of 2010. The qualitative study used focus groups with working professionals and personal interviews with communication experts. The research is grounded in Coombs’ (1998) Situational Crisis Communication Theory (SCCT), and Benoit’s (1977) image restoration theory, which is used …

Sororities, Interpersonal Relationships, And A Dialogical Perspective, Jessica Lynn Fresques

Communication & Leadership Dissertations and Theses

This study focuses on interpersonal relationships and skills gained through sorority membership. The purpose of this research sought to develop the understanding of potential developmental outcomes, in which a sorority can provide to its members. Research methods used: online surveys and follow-up interviews. The dialogical perspective by Martin Buber helped develop an understanding of the I-thou relationship, whereas, each person within conversation is fully valued for what they have to say. In general, sororities are known as social organizations and the use of dialogue is important when communing or working with others. Alumnae who participated provided enough feedback to determine …

The Intrapersonal Phenomenon: The Interactional Effects Of Intrapersonal Adjustments In The Organizational Change Of A Small Business, Jennifer Wilkes

Communication & Leadership Dissertations and Theses

It is inevitable that change involves varying levels of communication. A relationship may consist of an individual's communication with one's self or with one or more persons. The functionality of a relationship depends on the effectiveness or ineffectiveness of the communication of those individuals involved. When change is necessary in any form of organization, the level of communication for each member plays a vital role, especially in a small company. Based on literature and theory, intrapersonal development and influence relies on the structure of one's cultural language. Language structure shapes one's inner speech and self-talk through processes of internalization. The …

Undergraduate Sport Management Students' Perceptions Of Leadership Behaviors Through Service Learning: A Quantitative, Quasi-Experimental Study, Bryan Romsa

All Graduate Theses, Dissertations, and Other Capstone Projects

This quantitative, quasi-experimental study examined the effectiveness of a service learning activity on the perceived leadership behaviors of sport management undergraduate students at a mid-sized, Midwestern, public university. The participants in the study were 74 undergraduate students who were enrolled in four undergraduate sport management courses. The first research question analyzed how a service learning experience affects the self-reported perceptions of leadership behavior in sport management undergraduate students. The findings indicated that the students who participated in a service learning activity (experiential group) self-reported a decrease in all five leadership practices. The second research question asked how not having a …

Impact Of Team Citizenship Behaviors On Performance In Women's Sports Teams, Rachael Nichole Martinez

Dissertations

In organizational psychology literature, organizational citizenship behaviors (OCB) have demonstrated a significant relationship with performance outcomes. However, the existing research has shown some inconsistencies in the strength and direction of this relationship. Moreover, research has not yet explored the actual relationship between OCB and sports team performance (individual- and team-level), nor has research investigated potential moderators of this relationship. The current study examined the relationship between OCB and sports team performance and whether this OCB-performance relationship was moderated by task interdependence (i.e., sport). Two types of collegiate teams--softball and tennis--were utilized to represent two different levels of task interdependence with …

Characteristics Of Contemporary U.S. Progressive Middle Schools, Jan Ware Russell

Antioch University Dissertations & Theses

Progressive education has a long history within the American K-12 education system dating back to the late 1800s. During this period, two very distinct ideologies represented progressive education: 1) administrative progressives supporting standardization as a means of efficiency and 2) pedagogical progressives supporting child-centered learning based upon a well-rounded education. This study looks at 82 contemporary pedagogical progressive schools to identify common characteristics. Child-centered learning, community integration, and democratic decision-making were the three overarching philosophies covered in this study. Data was collected through an online survey of school leaders. The majority of research surrounding progressive education is qualitative and focuses …

Financial Services Innovation: Opportunities For Transformation Through Facial Recognition And Digital Wallet Patents, Debora S. Bartoo

Antioch University Dissertations & Theses

Bringing innovation to the marketplace for new products and services involves creativity, a culture in which change flourishes, and leadership that thrives on transformation and complexity. This study explored the potential for market disruption or change based on innovations involving patents granted to nonfinancial services organizations that could affect financial services, specifically consumer or retail bank products. It involved analyzing documents related to recently granted patents and completing a mixed methods survey integrating the Delphi research technique. This method required multiple iterations of a survey presented to expert panelists or industry thought leaders to attempt to gain consensus ("Consensus", 2011) …

Museums As Sites Of "Being In Conversation": A Hermeneutic Phenomenological Study, Randy C. Roberts

Antioch University Dissertations & Theses

In times of great change, institutions must be able to adapt while not losing their essence, those qualities that are central, enduring, and distinctive. While it is understood and acknowledged that museums must change their approach to be relevant and sustainable in a world in which there have been monumental shifts in the ways that people communicate, access information, and experience connection, the essential qualities of museums are not well-defined or agreed upon. More than a decade into the new century and in spite of much discussion, contemplation, and experimentation, the 21st century museum model remains unsettled. To explore the …

Measuring Normlessness In The Workplace: A Study Of Organizational Anomie In The Academic Setting, Tayo Glenn Switzer

Antioch University Dissertations & Theses

The dissertation explores leadership and change by examining normlessness in the workplace through a multi-layered study of anomie theory, anomie research in the workplace, and organizational and business management theory. The research validates a quantitative survey designed to measure the level of normlessness experienced by workgroups within an organizational context. The survey reflects a set of six normative aspects that when disrupted produce organizational anomie—a state of normlessness that leads to an increase in worker resistance and a reduction in worker consent. The audience studied in this dissertation is associate professors at a large Midwestern research university. Data were gathered …

Exploring Tribal College And University (Tcu) Faculty Collegiality, Nora Antoine

Antioch University Dissertations & Theses

This dissertation study explores Tribal College and University (TCU) faculty collegiality utilizing qualitative and indigenous research methodology approaches. Since collegiality is a multidimensional construct, a Rolling Survey process was developed to provide a vehicle for discussion. Within focus group settings, TCU faculty participants created a composite about their relationships, communications, and professional development. Dialogue affirmed important professional relationships and explored issues that contribute or detract from TCU faculty work experiences. The results of this study further suggest wider applications for leadership and businesses in general, affirming the importance of and the need to support professional working relationships. The electronic version …

Talent Philanthropy: Investing In Nonprofit People To Advance Nonprofit Performance, Rusty Morgen Stahl

The Foundation Review

· This article argues that people are the primary asset that drives performance in the social sector, but that despite their importance they are undersupported. Funders could make major strides in their own effectiveness and in the performance of their grantees by explicitly investing in grantee talent and talent-support systems. Such support could build a critical mass of diverse leadership in society and dramatically improve the ability of the social sector to advance social change.

· The first part of this article reframes the talent challenge facing the nonprofit sector, highlighting urgent issues and chronic structural flaws.

· The second …

Contextual Support For Innovation In An Australian Financial Services Firm, Agung N. Fahrudi, Denise E. Gengatharen, Yuliani Suseno, Craig Standing

Research outputs 2013

Organizational learning can facilitate innovation and it is affected by internal and external contexts. Leaders can provide internal contextual support for learning to occur in the organization in order to respond to changes in external contexts. However, there are limited studies about how leaders affect innovation in financial services firms. This paper applies Crossan et al.’s (1999) 4I framework to examine the impact of internal and external factors on an organization’s learning process and the extent of its innovation. An on-going case study of a large Australian financial services firm is used to gain insights about contextual support for innovation. …

The Virtue Of Profit (California), C. William Pollard

C. William Pollard Papers

This particular version of the "Virtue of Profit" speech was prepared by Pollard for a meeting with a Chinese business associate. In it he contends that profit can be considered virtuous when it allows servant leaders to invest in employees, thereby contributing to the moral and spiritual formation of human beings.

Risks & Rewards: Understanding Management Influences On Employee Engagement & Well-Being During Management Transitions, Dale E. Hartz

Student Scholarship

In spite of enormous changes occurring routinely within organizations and the resulting movement of managers, there is only limited research on management transitions and even less research on the effects the transitions have on those being managed. Because of its potential to be a factor in organizational performance and competitiveness, employee engagement and well-being, has recently been receiving significant attention both in the practitioner and academic worlds. However, there is a dearth of research available on what occurs with employee engagement and well-being during management transitions. Our findings effectively illustrate the various states that employees function in during management transitions …

Examination Of Employee Work-Life Balance Within Healthy Organizational Cultures, Cari Ann Lyle

Communication & Leadership Dissertations and Theses

This study examined the work-life balance of employees within the U.S. communications industry, specifically focusing on how employees can build collaborative relationships with their colleagues while maintaining active lifestyles outside the office. The effects of a healthy work-life balance on organizational culture has become a popular topic in American organizations during the past decade, and this research used focus groups and interviews to help determine how leaders can encourage employees to prioritize their professional and personal obligations. Study participants were asked questions developed around Edgar Schein’s organizational culture research, Abraham Maslow’s hierarchy of needs, and communication theories about balance and …

2012 Applied Projects Evaluation Interim Report, Caster Family Center For Nonprofit And Philanthropic Research, University Of San Diego

USD Evaluation of Applied Learning Model in Nonprofit Leadership and Management Master's Program

In order to assess the value of applied projects completed by NPLM students for client nonprofit organizations, evaluation surveys are sent biannually. The statistics below demonstrate key findings from 69 responses to surveys administered during both the spring and fall of 2011 and 2012. The quotations included here are from the most recent survey conducted in the fall of 2012.

Effectively Measuring Student Leadership, Barry Z. Posner

Management & Entrepreneurship

With a worldwide sample of students (N = 77, 387), this paper reviews and analyses the psychometric properties of the Student Leadership Practices Inventory [1]. Modest to strong internal reliability coefficients are found across a number of different dimensions. Predictive validity of the instrument is supported, with the instrument being able to differentiate between effective and ineffective leaders using both self-reported and observer (constituent) data. Few significant differences are found on the basis of respondent gender, ethnicity, nationality, or institutional level (high school versus college). Implications for developing student leaders and future research are offered.

Individual Resistance To Change, Jeffrey C. Sandusky

Theses and Dissertations

This thesis examines individual resistance to change and concludes that it is a constantly evolving process with many contributing factors. Defining resistance to change is a challenge within its own right. To account for the actions involved in change resistance is an even more complex undertaking. In this research, resistance to change is examined and explained using the influences of goals, participation, leadership effectiveness, and communication. These factors are expressed as the composition of what makes an individual resist or accept a change. Each of the four elements of resistance to change are examined independently and then synthesized into a …

Relational Aesthetics And Emotional Relations: Leadership On Board Merchant Marine Ships, Nana Gharibyan-Kefalloniti, David Sims

Organization Management Journal

Life on board merchant marine ships is very tough, very male, and isolated from much of the rest of the world by language, culture, and usually a large expanse of sea. This article presents data that show that leadership in this environment is full of aesthetic appreciation that is often relational, arising in interaction with others’ appreciation, and also full of strongly felt emotion. Those who exercise leadership on merchant marine ships (captains, chief engineers, first officers) turn out to have strong views on the importance of understanding aesthetics and emotions in discharging their responsibilities. We illuminate these leaders’ aesthetics …

Factors Influencing Nonprofit Leaders' Intention To Build Capacity, Kimberley Brown

All Dissertations

ABSTRACT
Examining attitudes, norms and behavioral control perceptions can aid in predicting the strength of a person's intentions to engage in any kind of major effort, including nonprofit capacity building, according to Aizen's Theory of Planned Behavior (Aizen, 1991, 2002a, 2006). The purpose of this research was to determine whether the attitudes, norms, and perceived behavioral control beliefs of 470 nonprofit leaders' past and future organizational capacity building had significance in explaining their stated intentions to build capacity. It also sought to determine what respondent and organization characteristics, the presence or absence of trust relationships, board governance practices, and organizational …

Entrepreneurship, Professionalism, Leadership: A Framework And Measure For Understanding Boundaryless Careers, Kim-Yin Chan, Moon-Ho R. Ho, Oleksandr S. Chernyshenko, Olwen Bedford, Marilyn A. Uy, David M. Gomulya, Y. L. Sam, Wei Ming J. Phan

Research Collection Lee Kong Chian School Of Business

We propose a person-centered framework for conceptualizing subjective careers in an increasingly boundaryless work context. Specifically, we argue that entrepreneurship, professionalism, and leadership (EPL) can serve as three key dimensions of subjective career space. We relate this framework to earlier macro-level national and organizational career models proposed by Kanter (1989) and Schein (1978). Our empirical study involving 10,326 Singaporean university students demonstrated that entrepreneurial, professional, and leadership career aspirations (including motivations, efficacies, and intentions) can be measured independently, that these career dimensions are independent of vocational interests, and that they are to some degree viewed as competing career alternatives. We …

The Leadership Of Sustainable Cities: A Multiple-Case Study Of Two Oregon Cities, Kenneth L. Weaver

Department of Agricultural Leadership, Education, and Communication: Dissertations, Theses, and Student Research

In order for cities to become more sustainable it is necessary for the leaders of the efforts to change the organizations and governments so that they understand and embrace what it means to be more sustainable. This study examined the change processes of two Oregon Cities, Corvallis and Eugene, that had made the choice to become more sustainable as a community. The approaches that the participant leaders used demonstrated the use of different ways of thinking about the leadership of change. The ways of thinking of the community leaders were formed by their unique personal backgrounds, knowledge, skills, and abilities. …

Regional Differences In Preferences For Managerial Leader Behavior In China, Romie F. Littrell, Ilan Alon, Ka Wai Chan

Faculty Publications

This study demonstrates the complexities of analyzing determinants of cultural differences between and within national cultures. Ralston, Yu, Wang, Terpstra, and He (1996) investigated geographic regional differences in values in China, finding significant differences among the regions. This study investigates geographic regional differences in preferred managerial leader behavior in four provinces. In 2002, 2003, 2004, and 2005 the Leadership Behavior Description Questionnaire XII (LBDQ XII) was administered to people working in business organization in Zhengzhou City, Henan Province; Suzhou City, Jiangsu Province; Guangzhou City, Guangdong Province; and in the Macau Special Administrative Region, in the Peoples’ Republic of China. Significant …

Examples Of Calling And Work, C. William Pollard

C. William Pollard Papers

Originally entitled "Business as a Calling," this document serves as the outline for a speech Pollard delivered at the 2012 Emerging Leaders Conference in Philadelphia.

Coaching As A Catalyst: Distance Learning For Personal Innovation (Revised Presentation), Connie I. Reimers-Hild

Kimmel Education and Research Center: Faculty and Staff Publications

Abstract of the paper and basis of the presentation:

Coaching is emerging as a tool that can be used to achieve sustainable personal and organizational innovation, and distance education technologies have made coaching more accessible, affordable and available. Distance learning professionals are in a unique position to help technology-based coaching evolve in an effective and sustainable manner. The expertise and experience of distance learning professionals has the potential to advance the interrelationships between teaching, learning and coaching in an effort to help individuals and organizations achieve sustainable and meaningful innovation. A coaching case study utilizing the Inner Leader Coaching Ecosystem …