Business Commons^™

Stakeholder Perceptions Of The Feasibility Of E-Portfolio-Based Assessment Of Physical Literacy In Primary Health And Physical Education, Jaxon Hogan, Dawn Penney, Eibhlish O’Hara, Joseph Scott

Research outputs 2022 to 2026

Background: Physical literacy (PL) is widely acknowledged as an integral component of high-quality physical education programmes. However, what constitutes appropriate assessment of PL remains a contested issue. This study drew on Whitehead’s conceptualisation of PL as a lifelong journey and investigated how primary school teachers can support students’ PL learning through innovative and engaging assessment methods. The study specifically examined the feasibility of using e-portfolios to facilitate quality PL learning and quality assessment in Physical Education (PE), from different stakeholder perspectives. Methods: This interpretive study employed a qualitative design and methods to investigate aspects of feasibility with three purposive participant …

Can Environmentally Friendly Hotels Lead Customers To Green Behaviors? Evidence From The Stimulus–Organism–Response Model And Social Cognitive Theory, Saeid Nosrati, Mohtaram Rabbani, Razieh Sharifipur Shirazi, Ilkay Yorganci, Niusha Talebzadeh, Negin Bassirat

Research outputs 2022 to 2026

Purpose Using the stimulus–organism–response model and social cognitive theory, this study aims to examine how environmentally friendly hotels influence customers’ green patronage intention and green word-of-mouth. The study explored the mediating effects of hedonic value and utilitarian value and the moderating role of environmental concern. Design/methodology/approach Data were collected from 200 customers of environmentally friendly hotels in Iran and analyzed using structural equation modeling (SEM) with Mplus (version 8.3) software. Findings The results indicate that environmentally friendly hotels positively influence hedonic and utilitarian values, as well as green patronage intention and green word-of-mouth. Additionally, hedonic and utilitarian values partially mediate …

Artificial Intelligence Agents And Agentic Systems In Hospitality And Tourism: Challenges, Opportunities And Research Agenda, Yogesh K. Dwivedi, Mohamed Youssef Ibrahim Helal, Ibrahim A. Elgendy, Mousa Ahmed Albashrawi, Laurie Hughes, Mazen Shawosh, Vincent Dutot, Il Jeon

Research outputs 2022 to 2026

Purpose: Artificial intelligence (AI) agents and agentic systems have the potential to transform the tourism and hospitality (T&H) industry by automating existing processes and improving operational efficiency. This viewpoint paper aims to explore and analyze the potential opportunities and challenges, and establish a comprehensive research agenda for developing AI agents and agentic systems within the T&H industry. Design/methodology/approach: This article comprehensively analyzes current literature, user sentiment analysis and market trends assessment on AI agents and agentic systems. It identifies critical areas where these technologies can transform the T&H industries, providing valuable insights into this emerging field and its potential for …

How Supply Networks Influence Sustainable Innovation: Evidence From Ghana's Public Works Procurement, Peter Adjei-Bamfo, Hadrian Geri Djajadikerta, Kerry Brown, Ferry Jie, Reza Kiani Mavi, Alain Neher

Research outputs 2022 to 2026

Recent environmental and sustainability standards in procurement increase short-term production and operational costs to suppliers, which are often recouped by charging price premiums for innovative solutions. However, public buyers are less likely to pay such price premiums, resulting in a disincentive among suppliers to bid for innovation (unique) contracts. This article examines how innovation procurement stimulates network emergence to mitigate innovation costs and facilitate suppliers' sustainable innovation capacity. We inductively analyse interview responses, observations, archival data and modified Delphi discussions with technical experts involved in innovation-oriented public works procurement projects (i.e., building, water and road infrastructure) in Ghana. Our findings …

Unlocking The Intellectual Core Of Transformative Service: A Hybrid Review And Research Agenda, Pranav Nijhawan, Somnath Chakrabarti, Sanjit K. Roy

Research outputs 2022 to 2026

Purpose: Research on the Transformative Service Research (TSR) domain has proliferated in the service management literature over the past decade. The purpose of this study is to undertake a hybrid systematic literature review of TSR to trace its theoretical evolution, examine its conceptual underpinnings and propose pathways for future research. Design/methodology/approach: We identify and categorise the fundamental themes in TSR research by supplementing a systematic literature review with bibliographic coupling of 247 extracted papers. Furthermore, based on content analysis of extracted themes, we propose a comprehensive conceptual framework encompassing facilitators and unintended outcomes of transformative value creation. We used the …

Examining The Factors Influencing Citizen Adoption Of E-Government Chatbot Services In Jordan: A Longitudinal Survey Study, Ibrahim Mohamad, Laurie Hughes, Ali Abdallah Alalwan, Tegwen Malik, Yogesh K. Dwivedi

Research outputs 2022 to 2026

Many governments are focusing on adopting Artificial Intelligence (AI)-based chatbot technology to enhance work efficiency and improve e-government services. Jordan was among the first Middle Eastern countries to implement AI chatbots to offer various e-services to its citizens. While previous studies have examined the adoption of AI chatbots, they have not explored citizen adoption within the Jordanian context. This research investigates the key factors influencing citizen adoption of e-government chatbot services in Jordan by extending the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) theory with additional external variables. A longitudinal survey of 319 Jordanian citizens was conducted, …

Leveraging Consumer Socialisation Agents To Increase Indigenous Student Participation In Higher Education, Melissa Fong-Emmerson, Braden Hill, Claire Lambert, Maria M. Ryan, Rebekah Dougan

Research outputs 2022 to 2026

Purpose – Socialisation agents, including family, peers, Elders, teachers, mass media and community networks, significantly influence students’ decisions to pursue higher education (HE). This paper aims to further explore how these agents, within the framework of consumer socialisation theory, act as influential forces at the early stages of the decision-making process, shaping perceptions and providing motivation for Indigenous students’ educational choices. Design/methodology/approach – A three-phase narrative inquiry method was used, including autobiographical accounts from students, yarning sessions with peers and one-on-one interviews. This participatory approach centred Indigenous knowledges to inform culturally responsive social marketing strategies. Findings – The study identified …

Managing Hybrid Workers And Teams In The Public Sector: From Management By Results To Purposeful Management, Judy Lundy, Uma Jogulu, Helen Taylor, Sue Williamson

Research outputs 2022 to 2026

Purpose – Hybrid working has become “business as usual” in Australian public service (APS) organisations, however, limited guidance exists for managers in this sector. This paper aims to identify the management capabilities currently being used and those required for effective management of public sector hybrid workers. Design/methodology/approach – The research is based on the APS as a case study. The research team collected data from 20 focus groups and interviews with 83 managers and supervisors in the APS to answer: What capabilities are public sector managers using to manage hybrid working teams? What additional capabilities are needed? Findings – Participants …

Metaverse And Artificial Intelligence As Web 4.0: The Next Generation Of The Internet, Anton Klarin, Elena Gorenskaia, Qijie Xiao, Pi-Shen Seet

Research outputs 2022 to 2026

This study utilizes systems thinking to explore and entwine an evolving metaverse scholarship to a relatively underexplored phenomenon of Web 4.0. We adopt a soft systems thinking framework to guide the interpretation of complex and evolving metaverse scholarship, using bibliometric mapping of 5587 publications sourced from Scopus. Using systems thinking, we synthesize these clusters into the following four thematic areas: (i) business and society implications, (ii) optimization, (iii) integration with other technologies and (iv) metaverse education. Drawing on the largest-to-date review of the metaverse as well as a systematic review of Web 4.0 literature, we propose a novel conceptualization of …

Antecedents Of Employee Service Innovation Behaviour Through The Resource-Based View, Ataul Karim Patwary, Md Sazzad Hossain, S. Mostafa Rasoolimanesh, T. Ramayah

Research outputs 2022 to 2026

This study applies the Resource-Based View (RBV) to explore how strategic, tactical, and internal green marketing orientations foster employee service innovation behaviour in the hospitality sector. It examines green trust and responsibility feelings as key internal resources and investigates their mediating roles. Using PLS-SEM analysis on 778 responses from Malaysian hotel employees, the findings indicate that internal green marketing orientation significantly enhances green trust and responsibility feelings, which, in turn, positively influence employee service innovation behaviour. By integrating psychological constructs into RBV, this research offers new insights into the role of green marketing in driving organizational sustainability. However, the study …

When Caring Depletes: The Paradox Of Leading Employee Wellbeing During A Prolonged Crisis – Evidence From The Australian Resources Sector, Michael Mayom Ajith, Andrei Alexander Lux, Michelle Striepe, Tim Andrew Bentley

Research outputs 2022 to 2026

Purpose: The protracted COVID-19 crisis placed substantial demands on managers in the Australian resources industry. While workers' wellbeing received increased attention during this period, much less is known about how managers sustained their own wellbeing while providing care, reassurance, and operational continuity. Drawing on the JD–R model, paradox theory, and moral strain perspectives, we examine wellbeing-oriented leadership during a sustained crisis. We focus on how leadership behaviour operated as both a resource for employees and a demand on managers, shaping their own wellbeing experiences and leadership identity.

Design/methodology/approach: An interpretative phenomenological approach (IPA) was employed. Semi-structured interviews were conducted with …

Developing Indicators For Measuring The Sustainability Of Hotels, Reem Mohamed Abdalla Eltoum, S. Mostafa Rasoolimanesh, Joaquim Dias Soeiro, Mohsen Marjani

Research outputs 2022 to 2026

The aim of this study is to develop a comprehensive set of indicators for monitoring and measuring sustainability in the hotel industry in Malaysia. It gives special attention to the environmental, social, resiliene and economic dimensions. This study applies the Delphi method by interviewing three key stakeholder groups—hotel managers, academicians, and hotel staff—in two rounds, in order to assess and validate indicators identified from the literature. Findings reveal demonstrate a strong attention to indicators associated with environmental sustainability, especially those which relates to waste management, consumption of energy and water and recycling which amounts to 51% of participants view. Further, …

The Role Of Games In Hospitality Management Education, Arghavan Hadinejad, Samira Zare

Research outputs 2022 to 2026

Building upon game-based learning, this study compares hospitality students’ cognition, metacognition, engagement, satisfaction, and performance in a course across two academic terms at an Australian university. One term featured teaching content without any games while the second term incorporated gamification. A quasi-experimental design was used in which surveys, interviews and students’ evaluation reports were utilized. Students demonstrated more favorable cognitive thoughts, and higher levels of engagement and satisfaction in the gamified course. Students’ performance in assessments across the two courses as well as their metacognition were found to be similar. This study presents a game effectiveness matrix with Kahoot as …

The Role Of Extra-/Co-Curricular Activities And Work On Law Graduates’ Initial Employment Outcomes, Denise Jackson, Craig Cameron

Research outputs 2022 to 2026

Developing student employability is a strategic priority for higher education institutions and is often measured by transition to initial employment. Extra-/co-curricular activities, in addition to in-curriculum programs, can develop different aspects of student employability, supporting students in securing and transitioning to work post-graduation. This study examines the perspectives of 7000 graduates of Australian law degrees on their engagement in, and the value gained from, extra-/co-curricular, employability-building activities and paid employment during their studies between 2020 and 2023. The results indicated declining overall participation in extra-/co-curricular activities over the four-year period, and relatively greater engagement among female, younger, international and/or students …

Chronobiology Of Meal Timing In Early-Stage Hypertension: A Controlled Feeding Pilot Study Investigating The Effects On Renal And Vascular Function, Natalie J. Bohmke, Brittany Barton, Patrice Wiecek, Paula Rodriguez-Miguelez, Dave L. Dixon, Youngdeok Kim, Salvatore Carbone, Danielle L. Kirkman

EVMS School of Health Professions Faculty Publications

Lifestyle intervention is critical for young adults with early-stage hypertension. A Western diet has negative effects on kidney function and blood pressure; however, time-of-day effects are understudied. We hypothesized that consumption of a Western-style meal that is misaligned with the endogenous circadian rhythm would have adverse effects on blood pressure, kidney function, and vascular function. Ten young adults with elevated blood pressure or stage 1 hypertension (means ± SD: 26 ± 8 yr, 50% female) underwent a randomized crossover, isocaloric controlled feeding intervention. Participants were allocated to receive a Western-style meal high in sodium, sugar, and saturated fat in the …

One Size Doesn’T Fit All: Navigating Gendered Ageism In Older Women’S Entry Into Entrepreneurship, Yanying Chen, Zijie Song, Chevy-Hanqing Fang

Business and Information Technology Faculty Research & Creative Works

Though older women may choose entrepreneurship as a way to escape discrimination in the labor market, they may face other forms of discrimination in the entrepreneurial domain. Drawing on intersectionality theory, we posit that older women encounter amplified discrimination due to the stereotype-consistent implications from gender and age norms, namely gendered ageism. Using 815,428 individual observations pooled across country–year surveys from 56 countries between 2009 and 2018, we found that older women were least likely to enter entrepreneurship. And this intersectional disadvantage could be mitigated by weakening the normative exclusion and possessing resource endowments that signal capability. However, strategies focused …

Gubernatorial Re-Election Incentives, Local Investment Bias, And Pension Fund Performance, Hongxian Zhang, Liang Guo, Jun Hao, Yu Liu

Business and Information Technology Faculty Research & Creative Works

We investigate the impact of gubernatorial re-election incentive and political factors on US public pension funds from 1990 to 2022. Our empirical analysis finds no significant overall relationship between gubernatorial re-election incentives and local bias in the full sample. However, the effect of gubernatorial re-election incentives on local bias is influenced by a state's level of corruption. Specifically, in states within the lowest corruption quantile, governors eligible for re-election tend to prioritize local investments to gain consistent support. In contrast, in states within the highest corruption quantile, heightened scrutiny may encourage re-election-eligible governors to adopt conservative investment policies that do …

Zdolności Dynamiczne A Transformacja Cyfrowa Firm. Kontekst Małych I Średnich Przedsiębiorstw Przemysłu Spożywczego W Polsce, Magdalena Marczewska

Monografie/Monographs

Oparta na badaniach monografia obrazuje charakterystykę dynamicznych zdolności wykorzystywanych przez firmy w procesie transformacji cyfrowej oraz przybliża w jakim zakresie dynamiczne zdolności są warunkiem koniecznym transformacji cyfrowej przedsiębiorstw. Autorka prezentuje w książce nowatorską reinterpretację koncepcji dynamicznych zdolności, a także identyfikację kluczowych barier, których przezwyciężenie jest niezbędne dla transformacji cyfrowej oraz udostępnia Czytelnikowi praktyczny model wspierający jej planowanie i wdrażanie.

Dynamic Capabilities and Digital Transformation of Firms: The Context of Small and Medium-Sized Enterprises in the Polish Food Industry

Based on empirical research, this monograph illustrates the characteristics of dynamic capabilities utilized by companies in the digital transformation process and examines …

When Price Varies Across Otas: How Room Rate Disparity Shapes Switching Behavior And Brand Trust, Ling Ling, Chich-Chien Chen, Zvi Schwartz

Human Movement Studies & Special Education Faculty Publications

This study investigates how room rate disparity across Online Travel Agencies (OTAs) influences consumers’ switching behavior and perceptions of hotel brand integrity. Employing a scenario-based experimental design with a sample of 430 Chinese consumers, we explored price differences interact with loyalty status, price trajectory information, and brand consistency. Our findings reveal a complex non-linear inverse sigmoid relationship between rate disparity and channel switching. Contrary to expectations, loyalty membership did not reduce switching intent or increase discount thresholds. Moreover, rate disparity triggered brand integrity concerns, with brand doubt consistently exceeding switching intent. While price trajectory information did not change switching likelihood, …

90-Day Consulting Engagement Grounded In Authentic And Servant Leadership Approaches–Building Capacity For Small Business, Michon Hicks

Doctor of Strategic Leadership (DSL) Capstone Abstracts

This doctoral capstone project examined a 90-day consulting engagement designed to strengthen organizational capacity in a small, M/WBE-certified professional services firm operating in a government contracting environment. Grounded in authentic and servant leadership frameworks, the engagement used a structured 30-60-90-day intervention model to assess leadership alignment, administrative infrastructure, human resources capacity, data management practices, and marketing readiness. The project employed an organizational health check-up approach to diagnose systemic gaps, co-create solutions with organizational leadership, and implement practical tools to improve operational consistency, compliance readiness, and leadership effectiveness. Outcomes of the engagement included improved leadership alignment, standardized administrative and operational workflows, …

Wings Of Perception: Investigating Customer Sentiments In Indian Aviation Sector, Yashodhan Karulkar, Kaiwan Vaghchhipawala, Aditya Trivedi, Anushree Talekar

Journal of International Technology and Information Management

India's aviation sector, a key contributor to the nation's economy, has experienced rapid growth, supporting nearly 7.5 million jobs and contributing approximately $30 billion annually to the GDP (Gross Domestic Product). The growth, driven by increased demand for air travel and government incentives, has resulted in more competition among carriers. In the competitive market, it is necessary to understand customer preferences to enhance the quality of service and maintain a competitive edge. The dissemination of customer opinions on social media and review platforms offers airlines the opportunity to access passenger views. However, extracting useful information from this unstructured data is …

E-Payment Systems Use: The Role Of Cybersecurity Risk And The Moderating Effect Of Risk Propensity And Technology Readiness, Abdou Illia, Hyunsun Kim-Hahm, Thomas Ngniatedema, Mahaman Sani Yakoubou

Journal of International Technology and Information Management

Advances in digitalization have accelerated consumer migrations away from traditional cash- and check-based payment systems towards electronic payment systems worldwide. Yet, many people still remain resistant. This study examined the role of motivational and inhibiting factors and their interaction effects on the use of e-payment systems. The findings suggest that perceived cybersecurity risk, risk propensity, trust in the companies offering the e-payment services, and technology readiness have a significant direct impact on the use of e-payment systems. The findings also suggest that risk propensity and technology readiness have a tempering effect on the negative impact of perceived risk. The study …

Business Process Redesign For Reducing Undelivered Product Return Losses In E-Commerce – An Explainable Ai Approach, Venkataraghavan Krishnaswamy, Deepa R, Himanshu Sharma

Journal of International Technology and Information Management

Product returns in e-commerce affect the profitability of the e-tailer. We adopt a two-stage approach to reduce undelivered product returns in an e-commerce firm. First, we develop and compare machine learning techniques—logistic regression, decision trees, Naïve Bayes, random forest, adaptive boosting, gradient boosting, stochastic gradient boosting, and deep neural networks—on their ability to predict undelivered returns. Next, we use explainable methods, such as relative importance and Shapley values, to develop insights from the best-performing machine learning model. Finally, we use these insights and the predictive model to redesign the firm’s order fulfillment and return processes. A Post-implementation evaluation of the …

Modern Day Saints And The Production Of A Contemporary Pilgrimage Site: Comparative Analysis Of St. Pio Of San Giovanni Rotondo, Italy And Sai Baba Of Shirdi, India, Kiran Shinde, Anna Trono Prof

International Journal of Religious Tourism and Pilgrimage

Places valorised by saints have attracted pilgrimage for a long time as devotion to saints is a way to achieve both material wellbeing and spiritual growth. Yet, the cult following of modern-day saints in contemporary societies has become a topic for exploration only in recent years (Di Giovine, 2010; Shinde & Pinkney; 2013, Srinivas, 2008). A few excellent hagiographies discuss the material and non-material world created around charismatic modern-day saints with global followership (Waghorne, 2004; Weiss, 2005; Shepherd, 1986). Given the immense popularity of modern-day saints many questions arise- what kind of pilgrimage landscape is created around them? Are they …

The Relationship Between Enablement Sentiment And Kpi Achievement, Stefanie Boyer, David E. Fleming, Michael Rodriguez, Tom Tonkin

Marketing Department Faculty Journal Articles

Sales enablement (defined as the "activities, systems, processes and information that support and promote knowledge-based sales interactions with client and prospects” (Gartner, n.d.)) has evolved from a tactical resource to a strategic organizational function, crucial for aligning sales and marketing. Despite its importance, there is a lack of research on how 'sentiment' (perceptions toward enablement) influnces key performance indicators (KPI). This exploratory survey of sales and enablement professionals investigates sentiment across individual, team, and company levels, and its relationship with KPI achievement. Results reveal positive relationships between sentiment and performance outcomes at all levels with organizational sentiment being the strongest …

Wilson, Issue 02, 2025-26, University Of Northern Iowa. Wilson College Of Business.

Wilson

Contents:

From the Dean --- 3
Auditing Students Learn Emerging Technologies and Real-World Analysis --- 4
How Real Estate Students are Learning Industry Software in the Classroom --- 8
Marketing in the Age of Data --- 14
Building Communities, Shaping Futures --- 18
Data Drives Business Success for UNI Student Entrepreneurs --- 22
Data to Assist in Iowa Stomr Response --- 23
Ethical Considerations of Data Breaches --- 24
How Ethics and Data Management Intersect In Today's Business Climate --- 26
Students Dominate Advertising Competition --- 28
AACSB Supplemental Accounting Accreditation --- 30
A New Era for Business: UNI's Wilson …

Construction Industry Preparedness For Generation Z And Millennials: Aligning Industry Characteristics With Workforce Job Preferences, Ameenullah Amiri, Dhaval R. Gajjar, Jason D. Lucas

The Professional Constructor

The construction industry in the United States suffers from workforce shortages, partly due to younger generations being hired more slowly than baby boomers retire. Generation Z’s (Gen Z) lack of interest in joining the construction industry, coupled with the retirement of older workers, has amplified the problem. This paper investigates existing literature to identify the work and career preferences of Gen Z and Millennials and determine where the industry may focus efforts to attract these two generations. Through a systematic literature review, this study identified overlaps and gaps between the current construction industry workforce’s perceptions of the industry and the …

Ceo Compensation Changes Following Acquisitions, Leonce Bargeron, David J. Denis

Finance and Quantitative Methods Faculty Publications

We find that CEO compensation increases following acquisitions only in those deals in which acquirer stock is used as the method of payment. These compensation increases are driven by increases in equity-based compensation and are concentrated in riskier acquirers, in riskier acquisitions, and in acquirers whose CEOs have low exposure to the stock price. We find little support for traditional agency cost explanations of changes in CEO pay following acquisitions. However, our findings are broadly consistent with compensation changes representing a contracting solution to a two-sided adverse selection problem that is present only in stock acquisitions.

We Can Be Heroes: Sustaining Vitally Engaged Social Heroes In A Heroic Organization (Act Up/New York), Michael Condren

CGU Theses & Dissertations

Contextual factors are particularly important in understanding social heroism, which is characterized by heroic action in the service of existing and emerging community values, principles and ideals (Franco et al., 2011). Social heroism almost always entails serious risks for the hero and frequently requires committed action over long time periods to achieve positive social change. Unlike other types of heroism, social heroism frequently emerges from and is enacted through organizations. However, heroism research has focused largely on individual factors involved in different types of heroic actions, such as character, moral development and courage. The goal of this study was to …

Work Disengagement: Motivational Regulation Shaped By Psychological Need Frustration And Perceived Injustice, Stephanie R. Dailey

CGU Theses & Dissertations

Employee disengagement represents a persistent global challenge, yet remains theoretically underdeveloped and is frequently conflated with burnout, behavioral withdrawal, or deviance. Building on Kahn’s (1990) original conceptualization, this dissertation reconceptualizes disengagement as a distinct motivational state characterized by the withdrawal of cognitive, emotional, and physical energies from role performance. Drawing on Self Determination Theory (Ryan & Deci, 2000), Conservation of Resources theory (Hobfoll, 1989), and the Job Demands–Resources model (Bakker & Demerouti, 2007), I test a model where disengagement emerges as a motivational response to psychological need frustration, where organizational justice functions as an upstream contextual antecedent. Two complementary studies …