Business Commons^™

2014-March-03-Etsu Student Entrepreneurs’ Club Meeting Scheduled Tonight Cancelled, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.

2014-March-03-Brain Injury Conference, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.

2014-March-03-Etsu Student Entrepreneurs’ Club Meeting Scheduled Tonight Cancelled, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.

2014-March-03-Brain Injury Conference, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.

2014-March-03-Rule 31 Training, University Marketing And Communications, East Tennessee State University

ETSU News

No abstract provided.

Loyalty Programs: An Examination Of The Best Practices In Selected Luxury Chain Hotels, Julie Poincenot

Recreation, Parks, and Tourism Administration

Loyalty programs enable companies to reward their return customers. In the hotel industry, a loyalty program is a useful and beneficial tool to improve their customer service and entice their guests to stay with them on return visits. The purpose of this study was to conduct a best practices study on loyalty programs in luxury hotel chains. The researcher used a best practices matrix to examine the loyalty programs of Fairmont Hotels and Resorts, Omni Hotels and Resorts, and Kimpton Hotels and Restaurants. The study found that companies should benchmark their programs by aligning their benefits with companies similar to …

Financial Risk Management: A Case Study Of The 2010 Winter Olympic Games In Vancouver, Canada, Jillian R. Shoop

Recreation, Parks, and Tourism Administration

Businesses take risks to progress a company forward, but management of that risk is essential for success. Companies can quickly identify early warning signs by creating an ever-evolving financial plan, which also strengthens the company’s vision, mission, goals, and objectives. The purpose of this study was to conduct a case study in financial risk management of the 2010 Vancouver Winter Olympic Games. The organization was evaluated based on an instrument created by the researcher to examine the Vancouver Organizing Committee’s financial risk management plan. The study showed that the Vancouver Organizing Committee created efficient management plans for potential risks and …

The Lean Bookstore, Joshua Hirahara, Scott Santore

Industrial Technology and Packaging

The bookstore industry has been changing in recent years with the growing popularity of e-books and self-publishing. The publishing houses are losing their grip on the industry because a greater portion of books are being sold by companies who don’t need to sell books to stay afloat, and overproduction is rampant, with 40% of all printed books being pulped. Bookstores have been suffering because of the high costs associated with the current value stream. E-books aimed to reduce these costs but have been cannibalizing their print counterpart and do not generate enough revenue to offset the loss of print sales. …

Online Integrity: Student Authentication In An Online Course, Susan Evans Jennings, M. Gail Weatherly, S. Ann Wilson

Faculty Publications

Distance education has been around for over 100 years and has progressed from print based or correspondence study to radio, television, audio or video recordings, and on to video conferencing and computer mediated instruction (Wang and Gearhart, 2006). In 2000, Dooley and Murphy stated that delivery via the Internet was relatively new and challenging for higher education institutions. Most would agree that even though delivery via the Internet might no longer be considered “relatively new,” it can still be considered challenging.

Reciprocal Relationship Between Proactive Personality And Work Characteristics: A Latent Change Score Approach, Wen-Dong Li, Doris Fay, Michael Frese, Peter D. Harms, Xiang Yu Gao

P. D. Harms Publications

Previous proactivity research has predominantly assumed that proactive personality generates positive environmental changes in the workplace. Grounded in recent research on personality development from a broad interactionist theoretical approach, the present article investigates whether work characteristics, including job demands, job control, social support from supervisors and coworkers, and organizational constraints, change proactive personality over time and, more important, reciprocal relationships between proactive personality and work characteristics. Latent change score analyses based on longitudinal data collected in 3 waves across 3 years show that job demands and job control have positive lagged effects on increases in proactive personality. In addition, proactive …

Ethical Business Is Not A Pipe Dream In Emerging Markets, Singapore Management University

Perspectives@SMU

One top executive in India believes, and has proven, that business can be done the right way even in a country plagued by graft.

Strategic Use Of Analytics Can Boost Business, Singapore Management University

Perspectives@SMU

The key lies not in the quantity of data used but in using the right data and doing a trial run.

Rebranding Yourself For Success, Singapore Management University

Perspectives@SMU

Work on a “new” you and let the world know about it.

Big Pharma Is Hurt, Singapore Management University

Perspectives@SMU

Cutting down R&D inefficiency and restoring the trust of investors and consumers are key to curing the industry’s ills.

Leading With Character, Singapore Management University

Perspectives@SMU

Procter & Gamble’s former CEO speaks about taking responsibility and acting quickly to succeed.

An Analysis Of Risk-Taking Behavior For Public Defined Benefit Pension Plans, Nancy Mohan, Ting Zhang

Economics and Finance Faculty Publications

This paper presents the first comprehensive study on the determinants of public pension fund investment risk and reports several new important findings. Unlike private pension plans, public funds undertake more risk if they are underfunded and have lower investment returns in the previous years, consistent with the risk transfer hypothesis. Furthermore, pension funds in states facing fiscal constraints allocate more assets to equity and have higher betas. There also appears to be a herding effect in that CalPERS equity allocation or beta is mimicked by other pension funds. Finally, our results suggest that government accounting standards strongly affect pension fund …

2014 Q1 Market Pulse Report, Craig R. Everett

Pepperdine Market Pulse Report

The quarterly IBBA and M&A Source Market Pulse Survey was created to gain an accurate understanding of the market conditions for businesses being sold in Main Street (values $0-$2MM) and the lower middle market (values $2MM -$50MM). The national survey was conducted with the intent of providing a valuable resource to business owners and their advisors. The IBBA and M&A Source present the Market Pulse Survey with the support of the Pepperdine Private Capital Markets Project and the Graziado School of Business and Management at Pepperdine University.

Customer Satisfaction Index Of Singapore 2013: Full Year Overview, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. Customer responses are derived from Singapore’s resident population and visiting tourists, primarily through face-to-face surveys. This study serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. The fourth quarter results mark the end of measurement for CSISG 2013. Singapore’s 2013 national score is computed using the data collected during these four quarters.

March 2014, Inland Empire Business Journal

Inland Empire Business Journal

News and Features

The Way You Do Anything Is the Way You Do

Everything (and Nine More “Tough Love” Truths

for Business Owners) Suzanne Evans says that you,

and you alone, are the source of your success or failure.

She gives us 10 inconvenient but ironclad truths that

all business owners should take to heart. . . . . . . . . . . . 9

Will Your Social Security Check Be in the Mail

Come 2015? Economist Allen W. Smith says there is

no trust fund, and a number of elected officials,

including former President George W. Bush, …

Fostering Intercultural Competencies Through Global Awareness And Immersion, Marissa A. Sutera

2014 Awards for Excellence in Student Research and Creative Activity Documents

Among the many changes in the world today is the growth in the interrelatedness of people and cultures across nations. This change makes intercultural competence skills even more important for higher education students, especially in the United States, as they will be entering an increasingly multicultural and diverse workplace. Beginning with an understanding of global awareness achieved on university campuses, educators can work towards preparing students to succeed in an internationalized economy and strive towards creating students that are motivated to take actions closer to world peace. Furthermore, universities can immerse their students in other cultures through study abroad programming …

Voluntary Audit Committee Characteristics, Incentives, And Aggressive Earnings Management: Evidence From New Zealand, V. D. Sharma, Chunli Kuang

Faculty Articles

This study provides initial evidence on the association between voluntary audit committee characteristics, incentives and aggressive earnings management in New Zealand. Our results suggest audit committees comprising independent (non-executive) directors reduce (increase) the likelihood of aggressive earnings management. Financial expertise is associated with a lower likelihood of aggressive earnings management but only when the expertise is held by independent directors. Greater stock ownership by non-executive and executive directors serving on the audit committee increases the risk of aggressive earnings management. However, stock ownership by independent directors reduces this risk. Our results show that independent directors serving on other boards are …

Creative And Collaborative Strategies For Social Enterprises In The Philippines, Raymund B. Habaradas, Patrick Adriel H. Aure

Center for Business Research and Development

Social entrepreneurs are a bold lot. As Bill Drayton, author of Leading Social Entrepreneurs Changing the World, puts it: “Social entrepreneurs are not content to give a fish or teach how to fish. They will not rest until they have revolutionized the fishing industry.” This quotation captures how these driven individuals have created social value through innovative ideas that often challenge conventions. Their vehicle for this is the social enterprise.

Quality Signals And Franchising Growth, Laura Lucia-Palacios, Victoria Bordonaba-Juste, Melih Madanoglu, Ilan Alon

Faculty Publications

The goal of this article is to demonstrate how signaling support services and contractual arrangements that create value for incumbent franchisees can help to create value for the whole network by attracting prospective franchisees.

Read Poster - Corey, Yvonne, Josee, & Alonda, Sturgis Library Student Assistants 2014, Amy Thompson

Library Marketing Materials

READ Poster, featuring Corey, Yvonne, Josee, and Alonda, Sturgis Library Student Assistants 2014.

Books: Oddly Normal, by John Schwartz. New York: Gotham, 2012.

The Girl with the Dragon Tattoo, by Stieg Larsson. New York: Knopf, 2005.

Tears of Pearl, by Tasha Alexander. New York: Minotaur Books, 2009.

The Walking Dead, by Robert Kirkman. Hunt Valley: Diamond Comic Distributor, 2006.

Management As A Liberal Art: A Response To The Challenges Of Our Age, C. William Pollard

C. William Pollard Papers

In these notes from the IPA Session in New York, Pollard outlines the main contours of Peter Drucker's theory of management as a liberal art.

44th Annual Wku Student Research Conference, Scott Lyons, Chair, Student Research Council

Student Research Conference Select Presentations

Abstracts available as a separate download on bottom of page.

The Effects Of Implementing Cow Cooling For Oostdam Dairy: Benefits From Milk Production, Feed Intake, And Reproduction, Mark Oostdam

Dairy Science

Heat stress has a major effect on management decisions for a dairy operation because of the decrease in the cows productivity. Dairy cattle loose efficiency of economic production due to lower milk yields and decreased pregnancy rates. Milk loss due to heat stressed cows in California averages a loss of 293 kg of milk/cow/year(St.-Pierre et al., 2003), and with milk prices reaching record highs, dairies are losing out on increased revenue opportunity. Increases in reproductive infertility from heat stress also affect revenue for a dairy operation by reducing conception rates (Hansen 1997) and pregnancy rates, which causes the average days …

Competitive Marketing Strategy: A Best Practices Examination Of Convention Hotels In San Francisco, Jennifer Hardy

Recreation, Parks, and Tourism Administration

The expansion of convention hotels in metropolitan areas has been steadily increasing in recent years. This expansion causes competition between hotels in the same market. The purpose of this study was to examine the best practices for competitive marketing strategies used by convention hotels in San Francisco. The hotels studied were: Westin St. Francis, Fairmont Hotel, Ritz-Carlton, and Four Seasons. These organizations were analyzed based on several questions developed by the researcher. Data were collected from organizational websites and social media pages. The results demonstrate that the companies use many similar marketing practices. In order to market themselves more competitively, …

Theory Of Workarounds, Steven Alter

Business Analytics and Information Systems

Although mentioned frequently in the organization, management, public administration, and technology literatures, workarounds are understudied and undertheorized. This article provides an integrated theory of workarounds that describes how and why workarounds are created. The theory covers most types of workarounds and most situations in which workarounds occur in operational systems. This theory is based on a broad but useful definition of workaround that clarifies the preconditions for the occurrence of a workaround. The literature review is organized around a diagram that combines the five “voices” in the literature of workarounds. That diagram is modeled after the diagram summarizing Orton and …

Engineering Enterprises For Emergent Change, Steven Alter

Business Analytics and Information Systems

This paper uses work system theory (WST) and two of its extensions to provide an integrated perspective on engineering enterprises for emergent change. This paper starts by explaining six basic assumptions and distinctions related to emergent change. It introduces four frameworks or models related to WST including the work system framework, work system life cycle model, a theory of workarounds, and a work system metamodel. It shows how each framework or model can help in identifying different aspects of engineering for emergent change and also can be the basis of guidelines for that purpose. Overall, this paper provides a unique …