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Full-Text Articles in Business

Collected Papers (On Neutrosophic Theory And Applications), Volume Vii, Florentin Smarandache Jan 2022

Collected Papers (On Neutrosophic Theory And Applications), Volume Vii, Florentin Smarandache

Branch Mathematics and Statistics Faculty and Staff Publications

This seventh volume of Collected Papers includes 70 papers comprising 974 pages on (theoretic and applied) neutrosophics, written between 2013-2021 by the author alone or in collaboration with 122 co-authors from 22 countries.


Collected Papers (On Physics, Artificial Intelligence, Health Issues, Decision Making, Economics, Statistics), Volume Xi, Florentin Smarandache Jan 2022

Collected Papers (On Physics, Artificial Intelligence, Health Issues, Decision Making, Economics, Statistics), Volume Xi, Florentin Smarandache

Branch Mathematics and Statistics Faculty and Staff Publications

This eleventh volume of Collected Papers includes 90 papers comprising 988 pages on Physics, Artificial Intelligence, Health Issues, Decision Making, Economics, Statistics, written between 2001-2022 by the author alone or in collaboration with 84 co-authors from 19 countries.


Collected Papers (On Neutrosophic Theory And Applications), Volume Vi, Florentin Smarandache Jan 2022

Collected Papers (On Neutrosophic Theory And Applications), Volume Vi, Florentin Smarandache

Branch Mathematics and Statistics Faculty and Staff Publications

This sixth volume of Collected Papers includes 74 papers comprising 974 pages on (theoretic and applied) neutrosophics, written between 2015-2021 by the author alone or in collaboration with 121 co-authors from 19 countries.


Collected Papers (Neutrosophics And Other Topics), Volume Xiv, Florentin Smarandache Jan 2022

Collected Papers (Neutrosophics And Other Topics), Volume Xiv, Florentin Smarandache

Branch Mathematics and Statistics Faculty and Staff Publications

This fourteenth volume of Collected Papers is an eclectic tome of 87 papers in Neutrosophics and other fields, such as mathematics, fuzzy sets, intuitionistic fuzzy sets, picture fuzzy sets, information fusion, robotics, statistics, or extenics, comprising 936 pages, published between 2008-2022 in different scientific journals or currently in press, by the author alone or in collaboration with 99 co-authors from 26 countries.


Analyzing The Sustainability Of Industry Affected In Covid-19 Pandemic Scenario Using Cosine Similarity Measure Under Svpns And Pnn Model, Priyanka Majumder, Florentin Smarandache Jan 2022

Analyzing The Sustainability Of Industry Affected In Covid-19 Pandemic Scenario Using Cosine Similarity Measure Under Svpns And Pnn Model, Priyanka Majumder, Florentin Smarandache

Branch Mathematics and Statistics Faculty and Staff Publications

COVID-19 outbreak is a reminder of the fact that the pandemics have happened in the past and will also occur in the future. The COVID-19 not only has affected the economy; but also it has affected the livelihood, which leads to the changes in businesses. This study aims to identify the most significant indicator (or parameter) that impacts the sustainability of industries. The study should also develop a realtime monitoring system for the sustainability of industries affected by COVID 19. In this work, the Polynomial Neural Network (PNN) and cosine similarity measure under SVPNS (Single-Valued Pentapartitioned Neutrosophic Set) environment have …


Generation Of Creative Game Scene Patterns By The Neutrosophic Genetic Cocoso Method, Aurimas Petrovas, Romualdas Bausys, Edmundas Kazimieras Zavadskas, Florentin Smarandache Jan 2022

Generation Of Creative Game Scene Patterns By The Neutrosophic Genetic Cocoso Method, Aurimas Petrovas, Romualdas Bausys, Edmundas Kazimieras Zavadskas, Florentin Smarandache

Branch Mathematics and Statistics Faculty and Staff Publications

Creative procedural generation requires, by its nature, a nondeterministic result. Each set of outputs has to satisfy the required criteria and, at the same time, has to show unique results to be considered creative. One of the keys to increasing nondeterminism is to use fuzzy neutrosophic sets. A combination of a CoCoSo multi-criteria decision algorithm with a genetic algorithm to generate game scenes was proposed. The algorithm satisfies the required game rules and improves the aesthetics value of the visual game scene. The proposed approach seeks to produce a creative solution which satisfies the replayability principle, when the solution is …


Global Research Trends In Public Libraries: A Bibliometric Evaluation Of “Public Library Quarterly”, Muhammad Tanveer, Ikram Ul Haq, Haider Mahmood Jan 2022

Global Research Trends In Public Libraries: A Bibliometric Evaluation Of “Public Library Quarterly”, Muhammad Tanveer, Ikram Ul Haq, Haider Mahmood

Library Philosophy and Practice (e-journal)

Objectives of the study: The paper is about evaluating the bibliometric parameters of the documents published in the prominent journal, “Public Library Quarterly” (PLQ) from 1979 to 2021.

Research Design: The dataset for this retrospective study was retrieved from the Scopus database. The bibliographic information of all kinds of documents was downloaded in the Comma Separated Value (CSV) file, further converted into Microsoft Excel for analysis. The bibliometric indicators of publications and citations by years, authorship pattern, most contributing countries, productive authors, frequently used keywords and salient appearances of highly cited were examined. Microsoft Excel, VOSviewer and Biblioshiney software …


Understanding Librarian Transformational And Transactional Leadership Capabilities Through The Lens Of Students Response While Spending Time In University Library, Naveed Saif, Sadaqat Ali, Imrab Shaheen, Salman Ayaz Jan 2022

Understanding Librarian Transformational And Transactional Leadership Capabilities Through The Lens Of Students Response While Spending Time In University Library, Naveed Saif, Sadaqat Ali, Imrab Shaheen, Salman Ayaz

Library Philosophy and Practice (e-journal)

The current study tries to understand the prospective of students about librarian leadership approach during their time spent in university main library. In this regard librarian transformational leadership attributes (Articulating Vision, Individualized consideration, Group Goal, Idealized Influence) as well as transactional approach (Contingent Reward, Contingent Punishment) was assessed through the students response based on age, gender differences and their background from three different campuses. In this regard data was analyzed through SPSS via one sample t-test and ANOVA as well as regression analysis. Findings depict that students perceive librarian transformational and transactional leadership on the basis of different characteristics. Similarly …


Establishing A Management Performance Measurement System; Defining And Selecting Kpis, Dimitrios V. Siskos Jan 2022

Establishing A Management Performance Measurement System; Defining And Selecting Kpis, Dimitrios V. Siskos

Publications

Managers and constituents of industries are increasingly concerned about measuring and managing organizational performance. However, launching a new measurement system goes beyond defining new metrics or developing new displays of existing data. However, as Bourne and Neely (2003) point out, there is some evidence that many of these implementations are not successful. This paper initially examines the most difficult elements in establishing and launching a management performance measurement system. The next step after the establishing of a performance measurement system, is to specify the essential elements in defining and selecting KPIs. Unfortunately, different people have very clear and different definitions …


A Cultural Diversity Management Framework For Enhancing The Performance Of Architectural Design Firms In Egypt, Ayman Ahmed Ezzat Othman, Nadine Ibrahim Fouda Jan 2022

A Cultural Diversity Management Framework For Enhancing The Performance Of Architectural Design Firms In Egypt, Ayman Ahmed Ezzat Othman, Nadine Ibrahim Fouda

Architectural Engineering

Purpose – This paper aims to develop a cultural diversity management (CDM) framework to enhance the performance of architecture design firms (ADFs) in Egypt. Design/methodology/approach – A research methodology consisting of literature review, case studies and survey questionnaire was designed to achieve the abovementioned aim. First, literature review was used to investigate the concepts of globalization, international construction, diversity, diversity management (DM) and organizational performance. Second, four case studies were presented and analyzed. The first two cases explored the role of CDM towards enhancing the performance of ADFs, while the last two cases showed initiatives carried out by NGOs to …


Partnering For Value Perfection And Business Sustainability In The Cloud Services Brokerage Market, Richard Shang, Robert John Kauffman Jan 2022

Partnering For Value Perfection And Business Sustainability In The Cloud Services Brokerage Market, Richard Shang, Robert John Kauffman

Research Collection School Of Computing and Information Systems

The cloud computing and services market has advanced in the past ten years. They now include most IT services from fundamental computing to cutting-edge AI capabilities. With the widespread adoption of cloud services, clients are facing the fact that they are utilizing cloud resources at a sub-optimal level. Cloud services brokers (CSBs) grew from the market to fill the needs for cloud resource management and risk mitigation. Based on analysis of the cloud market and the case of cloud services brokerage and related activities in North America, we offer theoretical analysis for how value creation works, its impacts on the …


Workplace Information Literacy: Current State Of Research Published From South-Asia, Haleema Saadia, Muhammad Asif Naveed Jan 2022

Workplace Information Literacy: Current State Of Research Published From South-Asia, Haleema Saadia, Muhammad Asif Naveed

Library Philosophy and Practice (e-journal)

This paper intended to provide and critical and analytical review of research on workplace information literacy published form South-Asia with a view to inform policy and practice. Library, Information Science and Technological Abstracts (LISTA) was searched to identify the key studies published in the proposed research area using multiple keywords. The search process resulted in 384 citations which was screened for duplication and relevance. As a result, 375 citations were excluded due to duplication and non-relevance. Only nine citations remained to deal with for review. The reference lists of these citations were also examined to identify more related citations which …


An Integrated Model Of Social Impacts And Resident’S Perceptions: From A Film Tourism Destination, Sangkyun (Sean) Kim, Eerang Park Jan 2022

An Integrated Model Of Social Impacts And Resident’S Perceptions: From A Film Tourism Destination, Sangkyun (Sean) Kim, Eerang Park

Research outputs 2014 to 2021

Minimal research has been carried out regarding the host community’s perceptions of and reactions to film tourism impacts, utilizing a mainstream tourism destination such as Bali. This article aims to identify and explain residents’ perceptions of and attitudes toward the social impacts of film tourism, proposing an integrated theoretical model of social exchange theory, social representations theory and place change theory. Results indicate that the integrated model is particularly robust in explaining what caused a condition or event to be perceived as negative, positive or neutral place change, and why such changes are interpreted and evaluated in the social and …


Machine Infelicity In A Poignant Visitor Setting: Comparing Human And Ai’S Ability To Analyze Discourse, Martin Maccarthy, Hairong Shan Jan 2022

Machine Infelicity In A Poignant Visitor Setting: Comparing Human And Ai’S Ability To Analyze Discourse, Martin Maccarthy, Hairong Shan

Research outputs 2014 to 2021

This study compares the efficacy of computer and human analytics in a commemorative setting. Both deductive and inductive reasoning are compared using the same data across both methods. The data comprises 2490 non-repeated, non-dialogical social media comments from the popular touristic site Tripadvisor. Included in the analysis is participant observation at two Anzac commemorative sites, one in Western Australia and one in Northern France. The data is then processed using both Leximancer V4.51 and Dialectic Thematic Analysis. The findings demonstrate artificial intelligence (AI) was incapable of insight beyond metric-driven content analysis. While fully deduced by human analysis the metamodel was …


Sport Organizations And Reconciliation In Australia, Ashlee Morgan, Violetta Wilk Jan 2022

Sport Organizations And Reconciliation In Australia, Ashlee Morgan, Violetta Wilk

Research outputs 2014 to 2021

Sport can be a driver of change, promoting social cohesion and inclusion. However, it can also create conflict and be arena of discrimination and divide. This article explores the current mobilization of Australian sport organizations in contributing to reconciliation between Aboriginal and Torres Strait Islander peoples and non-Indigenous Australians. This study focuses on the formal commitment of sport organizations to the reconciliation process. Through a stakeholder theory perspective and a shared value lens, 22 Reconciliation Action Plans (RAPs) were examined using text analytics and visualization software, Leximancer. It is concluded that, while continuing their regular business, sport organizations can be …


Promoting Awareness Of Sex Trafficking In Tourism And Hospitality, Joshua Aston, Jun Wen, Edmund Goh, Oswin Maurer Jan 2022

Promoting Awareness Of Sex Trafficking In Tourism And Hospitality, Joshua Aston, Jun Wen, Edmund Goh, Oswin Maurer

Research outputs 2014 to 2021

Purpose: This cutting-edge short commentary is intended to raise awareness of sex trafficking in the tourism and hospitality industry. The purpose of this paper is to also advocate for further research to identify and hopefully prevent sex trafficking in related settings.

Design/methodology/approach: This paper provides a descriptive overview of the current knowledge base on sex trafficking in tourism and hospitality. Based on gaps in the literature, future research agendas and directions are suggested.

Findings: Academic research on sex trafficking in tourism and hospitality remains limited. More scholarly attention is needed to this matter. The tourism industry is directly and indirectly …


Does Government Efficiency Mitigate The Effect Of Natural Disasters On Tourist Arrivals, Yang Yang, Songshan (Sam) Huang, Wei Li, Fangyu Zhong, Tian Lan Jan 2022

Does Government Efficiency Mitigate The Effect Of Natural Disasters On Tourist Arrivals, Yang Yang, Songshan (Sam) Huang, Wei Li, Fangyu Zhong, Tian Lan

Research outputs 2014 to 2021

Global tourism suffered its worst year in 2020 due to the widespread of COVID-19, and tourism industry-related professionals are looking for efficient measures to help tourism recover. Government efficiency was mentioned as an important factor for inbound tourism; however, its mitigating effect on the performance of inbound tourism in the context of natural disasters has not been empirically researched. This study attempts to address the gap through the analysis of a panel data set of 158 countries from 2002 to 2018. The results illustrate the mitigating effect of government efficiency on the negative impact of natural disasters on inbound tourist …


Lgbtiq + Identities In Tourism And Leisure Research: A Systematic Qualitative Literature Review, Faith Ong, Oscar Vorobjovas-Pinta, Clifford Lewis Jan 2022

Lgbtiq + Identities In Tourism And Leisure Research: A Systematic Qualitative Literature Review, Faith Ong, Oscar Vorobjovas-Pinta, Clifford Lewis

Research outputs 2014 to 2021

Tourism research on the LGBTIQ + communities has grown over the years, entering mainstream discussions as a segment of interest. This growing focus reflects greater societal acceptance and acknowledgement of the systemic inequalities that challenge their rights. The landscape of current scholarship, though important to academic literature, policy and practice, has not been explored. On this premise, and under the umbrella of social sustainability, a systematic qualitative review of scholarship on the LGBTIQ + community and tourism was conducted with Q1- and Q2-ranked travel and tourism journals (Scimago Journal & Country Rank) as a basis. Articles were analysed to identify …


Innovative Behavior Among Service Workers And The Importance Of Leadership: Evidence From An Emerging Economy, Albert Amankwaa, Pattanee Susomrith, Pi-Shen Seet Jan 2022

Innovative Behavior Among Service Workers And The Importance Of Leadership: Evidence From An Emerging Economy, Albert Amankwaa, Pattanee Susomrith, Pi-Shen Seet

Research outputs 2014 to 2021

This study focuses on how service firms can nurture innovative behavior of employees through the important role of leadership. Despite the growth in innovation research, scholars have been slow to move from an R&D (i.e., technical capital) focus to that focusing on employee innovative behavior. However, organizations’ innovation initiatives heavily depend on employee human capital and behavior at work as these are key inputs in the value creation process. We focus on a specific type of leadership, transformational leadership, and explore a nascent employee concept, job embeddedness, to enhance our understanding of the mechanisms and conditions by which leaders may …


Impact Of Supply Chain Integration On Halal Food Supply Chain Integrity And Food Quality Performance, Mohd Helmi Ali, Mohammad Iranmanesh, Kim Hua Tan, Suhaiza Zailani, Nor Asiah Omar Jan 2022

Impact Of Supply Chain Integration On Halal Food Supply Chain Integrity And Food Quality Performance, Mohd Helmi Ali, Mohammad Iranmanesh, Kim Hua Tan, Suhaiza Zailani, Nor Asiah Omar

Research outputs 2014 to 2021

Purpose: The current complex halal food supply chain (SC) has caused food scandals, which have illustrated the weakness of multiple food quality standards and certification and audits in ensuring food safety. Drawn on the resource-based view (RBV) theory, the purpose of this study is to explore the impacts of SC integration (SCI) on halal food SC integrity and, consequently, food quality.

Design/methodology/approach: Empirical data were collected from 275 halal-certified food companies in Malaysia and analysed using structural equation modelling – SmartPLS3.0.

Findings: The results confirmed that SCI, including internal, supplier and customer integrations, has significant effects on the dimensions of …


Entrepreneurial Ecosystems And Industry Knowledge: Does The Winning Region Take All?, Yating Li, Martin Kenney, Donald Patton, Abraham Song Jan 2022

Entrepreneurial Ecosystems And Industry Knowledge: Does The Winning Region Take All?, Yating Li, Martin Kenney, Donald Patton, Abraham Song

All Faculty Open Access Publications

Entrepreneurial ecosystems (EE) are composed not only of startups but also the organizations that support them. Theory has been ambivalent about whether an EE is spatially bounded or includes distant organizations. This exploratory study uses a time series of all Internet industry initial public offerings (IPO) to explore the locational changes not only of startups but also four key EE service providers: lawyers, investment bankers, venture capitalists, and board directors. We find that while the startups became only slightly more concentrated, the EE service providers concentrated more rapidly, as an industry center in Silicon Valley emerged. Our results suggest that …


Technology, Gender And Organizations: A Systematic Mapping Study, Gonzalo Valdes, Bobbi Thomason, Andrea Bentancor, Isidora Jeria, Constanza Troncoso Jan 2022

Technology, Gender And Organizations: A Systematic Mapping Study, Gonzalo Valdes, Bobbi Thomason, Andrea Bentancor, Isidora Jeria, Constanza Troncoso

All Faculty Open Access Publications

In this article, we employed a systematic mapping methodology to examine the existing literature at the intersection of technology, gender and organizations. While much has been written about gender in organizations, the research has not consistently considered that modern organizations are increasingly technology-driven - in technology may lie an underexplored lever that could help expand our understanding of gender issues at the workplace. By analyzing a final sample of 168 research papers, we found that two main forms of conceptualizing technology emerged: technology as culture and technology as tools. Papers in the first category are concerned with environments in which …


The Influence Of International Oil Price Fluctuation On The Exchange Rate Of Countries Along The “Belt And Road”, Yijing Wang, Xueqing Geng, Kun Guo Jan 2022

The Influence Of International Oil Price Fluctuation On The Exchange Rate Of Countries Along The “Belt And Road”, Yijing Wang, Xueqing Geng, Kun Guo

Research Collection Lee Kong Chian School Of Business

In recent years, the international crude oil price has become increasingly volatile. It influences the exchange rate changes of relevant countries through economic growth, price level, international balance of payments, and other channels. Such exchange rate fluctuations have caused certain risks for the development of China’s “Belt and Road” Initiative. This article analyzes the impact of oil price changes on the exchange rates of countries. Because the fluctuation of oil prices and exchange rates has shown the characteristics of multiple time scales, this study used the empirical mode decomposition (EMD) method to obtain the long-cycle and short-cycle sequences of oil …


A Comparison Of Ncreif, Inrev, And Anrev Open-End Core Fund Indices, Barrett A. Slade, Jeffrey D. Fisher, Joe D’Alessandro Jan 2022

A Comparison Of Ncreif, Inrev, And Anrev Open-End Core Fund Indices, Barrett A. Slade, Jeffrey D. Fisher, Joe D’Alessandro

Faculty Publications

Cross-border investment in non-listed real estate is on the rise. This article aims to compare the U.S. NFI-ODCE index with the European INREV ODCE index and the recently released Asian ANREV ODCE index with the hope that this study will be helpful to cross-border investors in these major markets. From 2016 through 2020 (five years), we found that the NCREIF fund count remained relatively flat, but the INREV and ANREV fund count increase steadily. At the end of 2020, NCREIF’s GAV was 270 billion dollars compared with INREVs 39 billion dollars and ANREV’s 16 billion dollars, a considerable size difference …


Borrowing To Save? The Impact Of Automatic Enrollment On Debt, John Beshears, James J. Choi, David Laibson, Brigitte C. Madrian, William L. Skimmyhorn Jan 2022

Borrowing To Save? The Impact Of Automatic Enrollment On Debt, John Beshears, James J. Choi, David Laibson, Brigitte C. Madrian, William L. Skimmyhorn

Faculty Publications

Does automatic enrollment into a retirement plan increase financial distress due to increased borrowing outside the plan? We study a natural experiment created when the U.S. Army began automatically enrolling newly hired civilian employees into the Thrift Savings Plan. Four years after hire, automatic enrollmentincreases cumulative contributions to the plan by 4.1% of annual salary, but we find little evidence ofincreased financial distress. Automatic enrollment causes no significant change in credit scores, debt balances excluding auto debt and first mortgages, or adverse credit outcomes, with the possible exception of increasedfirst-mortgage balances in foreclosure.


Can Gambling Increase Savings? Empirical Evidence On Prize- Linked Savings Accounts, Shawn Cole, Benjamin Iverson, Peter Tufano Jan 2022

Can Gambling Increase Savings? Empirical Evidence On Prize- Linked Savings Accounts, Shawn Cole, Benjamin Iverson, Peter Tufano

Faculty Publications

This paper studies the adoption and impact of prize-linked savings (PLS) accounts, which offer lottery-like payouts to individual account holders in lieu of interest. Using microlevel data from a bank in South Africa, we show that PLS is attractive to a broad group of individuals, with financially constrained individuals and those with no other deposit accounts particularly likely to participate. Individuals who choose to use PLS increase their total savings on average by 1% of annual income. Exploiting the random assignment of prizes,we present causal evidence that PLS substitutes for lottery gambling but is a complement to standard savings.


What Problem Do Intermediaries Solve? Evidence From Real Estate Markets, Darren Aiello, Mark Garmaise, Taylor Nadauld Jan 2022

What Problem Do Intermediaries Solve? Evidence From Real Estate Markets, Darren Aiello, Mark Garmaise, Taylor Nadauld

Faculty Publications

We study intermediation in the housing market. Using data from an online platform used by real estate agents to generate leads, we identify exogenous intermediary attention arising from the quasi-randomized ordering of potential listings. Greater intermediary attention leads to an increased probability of listing with an agent and selling quickly, and a higher transaction price. The listing and transaction probabilities of neighboring properties decrease in intermediary attention. These results provide causal evidence supporting search theories of intermediation, contrast sharply with endogenous correlations, and indicate that agents in this market serve mainly to facilitate search rather than to reduce information asymmetries.


A Textual Analysis Of Logograms In Chinese Ipo Roadshows: How Agreement Between Investors And Management Relates To Pricing And Performance, James C. Brau, James Cicon, Stephen R. Owen Jan 2022

A Textual Analysis Of Logograms In Chinese Ipo Roadshows: How Agreement Between Investors And Management Relates To Pricing And Performance, James C. Brau, James Cicon, Stephen R. Owen

Faculty Publications

We analyze the interaction between management and investors during Chinese IPO roadshows through Jaccard Similarity analysis of written Chinese logograms. We provide evidence that when agreement is high, investor optimism increases, leading to relatively large first-day underpricing. We further show that high agreement biases investors to systematically overestimate IPO prospects leading to poor long-run abnormal performance. Jaccard Similarity is different from current content analysis methodologies because it is language and culture agnostic, requiring no a priori construction of thematic dictionaries. Elimination of such dictionaries removes the danger that the researcher has imposed predispositions upon the study.


Young Firms, Old Capital, Song Ma, Justin Murfin, Ryan Pratt Jan 2022

Young Firms, Old Capital, Song Ma, Justin Murfin, Ryan Pratt

Faculty Publications

Across a broad range of equipment types and industries, we document a pattern of local capital reallocation from older firms to younger firms. Start-ups purchase a disproportion- ate share of old physical capital previously owned by more mature firms. The evidence is consistent with financial constraints driving differential demand for vintage capital. The local supply of used capital influences start-up entry, job creation, investment choices, and growth, particularly when capital is immobile. Meanwhile, as suppliers of used capital, in- cumbents accelerate capital replacement in the presence of younger firms. The evidence suggests previously undocumented benefits to co-location between old and …


Determinants Of Capital Structure: An Expanded Assessment, Toshinori Fukui, Todd Mitton, Robert Schonlau Jan 2022

Determinants Of Capital Structure: An Expanded Assessment, Toshinori Fukui, Todd Mitton, Robert Schonlau

Faculty Publications

Using a standardized methodology, we empirically evaluate 55 proposed determinants of capital structure in terms of statistical significance, economic significance, and identification. We find that robust and economically important determinants of debt ratios are relatively few in number. Nevertheless, because each determinant relates to one of five market imperfections—taxes, distress costs, information asymmetry, agency costs, or supply frictions—we draw conclusions from the evidence as a whole regarding the explanatory power of different capital structure theories. We find greater support for pecking order theory and supply-related theories, with less support for traditional tradeoff theory and agency theory.