Business Commons^™

2023 Faculty And Staff Award Winners, Lindenwood University

Archived Lindenwood Press Releases

No abstract provided.

2023-07-11 Minutes, Morehead State University. Staff Congress.

Staff Congress Records

Staff Congress meeting minutes from July 11, 2023.

Industry 4.0 And Circular Economy: Opportunities Of Mena Countries On The Path To The Sustainable Development, Suzanna Elmassah

All Works

No abstract provided.

Ada News - 07/10/2023, American Dental Association, Publishing Division

ADA News

Established in 1970 as the official newspaper of the American Dental Association, the ADA News serves practicing dentists and others allied to the dental profession in the U.S. and internationally. It is the No. 1 source of news and information about the many benefits and services the ADA delivers to members daily as well as timely information on scientific, social, political and economic developments affecting dentistry and health care.

2023-July-10-Getting A Taste Of What It's Like To Write, University Marketing And Communication, East Tennessee State University

ETSU News

(July 10, 2023) – More than 40 high school students from across the Volunteer State explored East Tennessee State University this summer while participating in one of the region’s signature writing programs.  

Students explored the Archives of Appalachia, the premier repository that documents life in Southern Appalachia. They spent time at the Reece Museum, home to more than 20,000 artifacts, and were given a tour and creative prompts in the Sherrod Library. Observing and writing all along the way, they also received mentorship from seasoned writers.

ETSU hosts signature writing workshop

“The Young Writers’ Workshop is an excellent program that …

2023-July-10-A Love Letter To Mama.Pdf, University Advancement, East Tennessee State University, University Marketing And Communication, East Tennessee State University

ETSU News

Rosaminda Moog Husmillo immigrated to the United States in 1989, arriving in Queens, New York where she worked as a nurse. Her next goal: to bring her family to this country as soon as possible. Rosaminda Moog Husmillo

To her husband Leo and three children waiting back in the Philippines, she was the family’s brave pioneer in the land of opportunity. In 1992, the Husmillo family joined her in the United States and called the Big Apple home until 1996, at which time they moved “onward to Johnson City,” according to son Augie.

“The catalyst for the move was my …

On Teaching Multi-Criteria Decision Making With A Robot Assistant, Chen Zhang, Hakan Saraoglu, David A. Louton

Information Systems and Analytics Department Faculty Conference Proceedings

We propose a system and method for a robot assistant for teaching multi-attribute decision making (MCDM). Through questions and answers in natural language, the robot assistant learns the user’s preferences on multiple criteria involving a selection decision and makes recommendations using data on each criterion and the learned user preferences. It will include a use-case demonstration where NAO the robot will assist a human in forming a simple portfolio of mutual funds. Presenters will illustrate the architecture of the robot assisted MCDM and describe a method that is extensively used to structure complex decision problems and has been applied to …

The Impact Of Job Discipline To Improve Job Performance For Office Administration And Records Activities In Indonesia: A Meta-Analysis, Muhamad Ferdy Firmansyah, Nanang Rusliana, Ade Komaludin, Muhamad Ridho

Library Philosophy and Practice (e-journal)

Human resources are a very important factor in the office administration and records management in company or government office. Performance in the archives and administration section is a unique function that requires high motivation to function as a managerial support in terms of providing archives, documents, and the production of manuscripts both in companies and in government. One important factor in human resources in the archives and music section is the influence of job discipline on performance. This study uses articles that identify the performance of administrative and archive employees in private and government companies. The results of the meta-analysis …

Assessing Career Development Curriculum Within A Business Capstone, Molly Wickam

Graduate School Faculty Publications

This study sought to assess how career development curriculum embedded in business capstones provides learning experiences that bridge college to career. Experiential learning theory, andragogy, and Social Cognitive Career Theory were used to create and assess a class assignment named Business Capstone Bingo. Case study research design using qualitative descriptive methodology and thematic analysis was employed. Findings showed that participants preferred career development activities over non-career development activities, LinkedIn is a valuable career development tool, and professional resume assistance is helpful to adult undergraduates earning a bachelor’s degree. Recommendations include using an assignment such as Business Capstone Bingo for nontraditional …

2023-July-07-When You Have A Thriving Arts Community, Show It Off., University Marketing And Communication, East Tennessee State University

ETSU News

(July 7, 2023) East Tennessee State University is home to a vibrant arts community, with sites that highlight Appalachia, host renowned artists and showcase the incredible work of ETSU students. 

“An important function of arts in the community is creating a connective space,” said Rebecca Proffitt, director of the Reece Museum. “It gives you an opportunity for self-reflection, or maybe to think deeply about issues.”  

The Reece Museum, as well as the Slocumb and Tipton galleries, regularly house exhibitions that delight and challenge, as well as educate and preserve.  

ETSU students showcase their work, getting hands-on learning opportunities through …

Effects Of Protection Motivation And Travel Anxiety On Staycation Intention: A Cross-Country Examination, Songshan Huang, Xuequn Wang, Jian Xu, Jin Wang

Research outputs 2022 to 2026

Staycation became an alternative tourism form in the history after the global financial crisis in 2008/2009. Given the impact of the COVID-19 pandemic and the possible economic downturn after the pandemic, staycation becomes important to individual wellbeing and the tourism industry’s sustainable development in the post-COVID era. In this study, we applied protection motivation theory and stimulus-organism-response (SOR) framework to develop and empirically test a theoretical model examining the relationships between protection motivation/travel anxiety and staycation intention in the COVID-19 context. A cross-country survey design was applied to collect data from Australia and China. PLS-SEM analyses revealed that perceived pandemic …

100 Companies Championing Women: An Analysis Of Best Practices For Utah Companies, Susan R. Madsen, Karen Hill, Emily S. Darowski

Marketing and Strategy Faculty Publications

State leaders continue to boast that Utah is at the “forefront of innovative and awe-inspiring economic opportunity initiatives,”¹ with its robust list of accolades (e.g., the best-managed state in America, the top state for economic outlook and recovery, best economic outlook, best state to start a business). Yet, for the past eight consecutive years, Utah has been ranked as WalletHub’s worst state for women’s equality.² This includes being placed as 48th of 50th in “Workplace Environment,” which includes metrics such as income disparity, higher-income disparity, and the disparity in share of executive positions. Although some continue to justify …

Lindenwood Named To Phi Theta Kappa's 2023 Transfer Honor Roll, Lindenwood University

Archived Lindenwood Press Releases

No abstract provided.

The Significance Of Executive Protection In Collaborative Crisis Management Planning, Alan Saquella

Publications

In today’s dynamic and unpredictable business landscape, organizations face numerous potential crises that can disrupt operations and damage their reputation. To effectively mitigate the adverse impact of such events, organizations must consider executive protection as a crucial component of their crisis management planning. This article emphasizes the importance of collaborative crisis management planning, highlighting the critical role of executive protection in ensuring business continuity.

Lessons In Crisis Leadership From 9/11: Delineating The Constituents Of Crisis Leadership And Their Utilization In The Context Of Covid-19, Christina Nizamidou

All Works

Abstract The year 2020 was challenging and demanding for humankind. The outbreak of the COVID-19 pandemic compelled thousands of organizations to shift their operations online and millions of employees to work from home. Many have compared this crisis to the terrorist attacks of September 11, 2001, in the United States, another inconceivable incident that changed the way we think and act today. This study analyzes three leaders in the context of the 9/11 terrorist attacks, who proved to be role models of leadership during crisis situations and, thereby, have contributed to the evolution of crisis leadership. By doing so, it …

Self-Beliefs, Transactive Memory Systems, And Collective Identification In Teams: Articulating The Socio-Cognitive Underpinnings Of Cohumain, Gabriela Cuconato

Student Scholarship

Socio-cognitive theory conceptualizes individual contributors as both enactors of cognitive processes and targets of a social context's determinative influences. The present research investigates how contributors’ metacognition or self-beliefs, combine with others’ views of themselves to inform collective team states related to learning about other agents (i.e., transactive memory systems) and forming social attachments with other agents (i.e., collective team identification), both important teamwork states that have implications for team collective intelligence. We test the predictions in a longitudinal study with 78 teams. Additionally, we provide interview data from industry experts in human–artificial intelligence teams. Our findings contribute to an emerging …

Exploring The Impacts Of Funding Models On Business As Mission Organizations In Asia: A Multiple-Case Study, Jeremiah Joel Finch

Doctoral Dissertations and Projects

In a 2014 research study, Dr. Steve Rundle examined the impacts of business-funded versus donor-funded business as mission (BAM) organizations. The research study answers Dr. Rundle’s call for further research on funding models, and the findings from the study help to fill in gaps in the social-entrepreneurship (SE) and BAM literature. BAM organizations, like other SE-oriented organizations, seek to achieve success in multiple bottom lines. The qualitative, multiple-case study utilized a theoretical replication design to explore differences between donor-funded and business-funded BAM organizations in Asia. Specifically, the research study explored principles related to BAM funding methodology’s impact on economic outcomes …

An Assessment Of Hospice Patients’ Experience From Cancer Care Services In The United States Hospitals: A Mixed-Method Study, Femi Obasun

Doctoral Dissertations and Projects

This mixed methods research (MMR) addressed management's failure to give high-quality hospice care in healthcare facilities within the United States. Failure to provide high-quality care leads to issues with quality control and customer satisfaction. The researcher used an MMR design to perform a systematic survey of 96 participants in select U.S.-based hospice services management facilities. The medical records from the Research Institution organization were used to choose the participants. The total population was 1,300 from which 96 participants were randomly chosen. This study's first phase included surveying participants utilizing questions from a Likert scale that yielded quantitative responses. The second …

The Impact And Inability Of Leaders To Address Employee Grievances, Esther Ayomide Osayi

Doctoral Dissertations and Projects

Grievances are common within the workplace representing the major challenges that employees face making it difficult for them to work. Employee grievances are harmful to organizations because they reduce productivity, motivation, and job satisfaction undermining performance. The purpose of this flexible qualitative phenomenological study was to explore and expand the understanding of the impact and the inability of leaders to provide solutions to employee grievances in the healthcare industry in the northeastern part of the United States resulting in the reduction of organizational performance. The study involved conducting semi-structured interviews with 20 research participants consisting of 10 organizational leaders and …

A Multiple Case Study: Male Correctional Officers’ Experiences And Attitudes Regarding “Gender Quota” Human Resource Management Strategies In Corrections, Rebecca Jo Patterson

Doctoral Dissertations and Projects

The stigma of corrections being labeled as a “male” workplace is a factor in the male/female ratio gap; thus, the new question is how to bridge the gender gap. In response to this human resource managers have implemented affirmative action strategies to ensure more females were being hired and promoted in corrections. Though unofficial in most areas, some state correctional agencies incorporated “quotas” in their affirmative action HRMS. Even though ‘quota-based’ or ‘gender based’ HRMS intended to reduce or eliminate discrimination, they have linked backlash effects and stigmatization toward females and minorities when the dominant group felt it was used. …

Cultivating Employee Relationships, Kimberly Lynn England

Doctoral Dissertations and Projects

The study was a qualitative flexible study on the actions and behaviors of employees and their leaders in cultivating internal relationships that have an impact on the business results of an organization. Using various triangulation methods, interviews, observations, and archived data, the study is constructive in design. I interpreted the experiences of the 20 participants (6 leaders and 14 employees). The flexible design allowed for follow-up questions that required changing the scope of the data collection as more data occurred. Validity and reliability are important factors in the qualitative research as these factors add to the credibility of the findings. …

“What It Do?” The Effects Of Racial Code-Switching On Industry Turnover Intention, Jaimi Garlington, Cass Shum, Gloria Wong-Padoongpatt, Laura Book

Hospitality Faculty Research

Purpose: Racial code-switching is an impression management behavior for people to blend into social and professional situations by adhering to norms outside their own. Drawing on the identity threat perspective, this study aims to examine the harmful effects of racial code-switching on employee psychological depression and hospitality industry turnover intentions.

Design/methodology/approach: The current study used a two-wave time-lagged survey of 286 restaurant frontline employees. Participants were asked to rate their racial code-switching, identity threat and shame in the first survey. Participants reported their depression and industry turnover intention in the second survey one week later.

Findings: The results showed that …

Customer Value Co-Creation: Environmental Sustainability As A Tourist Experience, Esi A. Elliot, Russell P. Adams, Ernest Kafui Kwasi Tsetse

International Business and Entrepreneurship Faculty Publications

Increasingly, environmental sustainability has become an important consideration for customer value co-creation, which is collaboration between a firm-provider and its customers to jointly create value. Our research question is therefore “how does customer value co-creation (CVC) enhance environmental sustainability?” We argue that attention to CVC globally would significantly enhance environmental sustainability in emerging markets. The findings of the study revealed that firms that do not enhance customer engagement and their environmental sustainability will lose patronage. Secondly, the attitude of most of these tourists who continually visit unclean tourism destinations such as littered beaches and polluted water bodies would continue to …

The Validity Study Of A Channel-Based Demand Estimation Anp Model, Yasamin Salmani, Fariborz Y. Partovi

Management Department Faculty Journal Articles

This paper suggests a solution for validating an ANP model in multi-channel retailing proposed by Salmani et al. (2018) through its application in the pet consumables industry. The purpose of the proposed ANP model is to develop a measurement for estimating the demand proportion attributed to each established sales channel. Utilizing an ANP model, channel selection customer criteria as well as the interrelations between channel structures in a multi-channel setting are quantified. This paper applies a survey-based study to collect data from random pet consumable customers. Using a compatibility measurement, per-channel proportions of demand found by ANP are compared with …

Competency-Based Personnel Selection Oklahoma - Key Findings, Quality Improvement Center For Workforce Development

Other QIC-WD Products

Background

The QIC-WD began working with Oklahoma Human Services (OKDHS) in 2017. At that time OKDHS had an average turnover rate of 25% among Child Welfare Specialist (CWS) I and IIs. Agency leaders expressed a desire to better understand turnover rates with an eye toward increasing the retention of more competent performers. A thorough needs assessment led to the decision to design and implement a competency-based personnel selection intervention to address inconsistencies in hiring and better identify candidates with the desired competencies to be hired as a CWS. The evaluation was designed to include an implementation evaluation; a validation …

The Appropriateness Of Outlier Exclusion Approaches Depends On The Expected Contamination: Commentary On André (2022), Daniel Villanova

Marketing Faculty Publications and Presentations

In a recent article, André (2022) addressed the decision to exclude outliers using a threshold across conditions or within conditions and offered a clear recommendation to avoid within-conditions exclusions because of the possibility for large false-positive inflation. In this commentary, I note that André’s simulations did not include the situation for which within-conditions exclusion has previously been recommended—when across-conditions exclusion would exacerbate selection bias. Examining test performance in this situation confirms the recommendation for within-conditions exclusion in such a circumstance. Critically, the suitability of exclusion criteria must be considered in relationship to assumptions about data-generating mechanisms.

Digital Marketing Science, Stephanie Cobian

Title III Professional Development Reports

Marketing involves implementing diverse strategies to promote products and services, strengthen market presence, and attain business success. It combines advertising expertise, sales proficiency, and efficient product delivery. While traditional channels like print, TV, and radio remain relevant, the internet has transformed marketing through digital approaches. Digital marketing utilizes websites, social media, search engines, and applications, enabling interactive communication and incorporating customer feedback. It revolutionizes how businesses engage with consumers in a two-way interaction.

Addressing Work-Related Traumatic Stress Nebraska - Key Findings, Quality Improvement Center For Workforce Development

Other QIC-WD Products

Background

Nebraska’s Department of Child and Family Services (DCFS) started working with the QIC-WD in 2017 to better understand its turnover problem and found that, among workers who left the agency in 2017, it typically happened within the first two years and the turnover rate in 2017 was about 30%. The team examined many contributing factors through a needs assessment and designed CFS Strong to improve employee retention by addressing work-related traumatic stress among the child welfare workforce.

According to the Secondary Traumatic Stress (STS) scale administered in December 2017, the overall presence of STS symptoms in DCFS staff was …

Frontline Job Redesign Louisiana - Key Findings, Quality Improvement Center For Workforce Development

Other QIC-WD Products

Background

In 2017, the QIC-WD began working with the Louisiana Department of Children and Family Services (DCFS). At that time DCFS had an average turnover rate of 24% across the state with one region having a rate of 51% and another with a low of 8%. A thorough needs assessment identified that high caseloads and a large number of administrative tasks were barriers to caseworkers’ ability to effectively engage in the clinical aspects of their work and led to the decision to redesign the frontline caseworker job.

The intervention created a new job, the Child Welfare Team Specialist (CWTS), …

Online Or In-Store - Shopper Channel Preference Study - 2023, Dinesh K. Gauri

Marketing Faculty Publications and Presentations

As channels converge, consumers have many choices for shopping. Understanding how consumers shop is important for retailers looking to customize their product and service offerings. This report of US Shoppers provides key insights on the current trends in selecting the channels for shopping.