Business Commons^™

Strategies To Reduce Restaurant Employee Turnover Rates, Steven K. Dewey, Jr.

Walden Dissertations and Doctoral Studies

AbstractHigh employee turnover rates adversely affect profitability. Restaurant owners who fail to retain employees are at risk of increased employee turnover costs, reduced profit potential, and risk business failure. Grounded in Herzberg’s two-factor theory, the purpose of this qualitative, single case study was to explore leadership strategies to reduce employee turnover. Participants comprised 6 restaurant leaders based out of the same New York restaurant. Leaders participated in semistructured interviews to provide information on strategies they used to reduce employee turnover. Thematic analysis was used to analyze the data. Three themes emerged: leadership, financial benefits, and contributing to a higher purpose. …

Successful Retention Strategies By Perfusion Managers To Reduce Perfusionist Attrition, Krysta Lynne Gleeson

Walden Dissertations and Doctoral Studies

Perfusion managers who lack strategies to mitigate perfusionist attrition place a strain on their remaining employees and incur replacement costs for their organization. Grounded in Vroom’s expectancy model, the purpose of this multiple case study was to explore strategies perfusion managers use to mitigate perfusionists attrition within open-heart centers in a northeast U.S. city. Data were collected through digital semistructured interviews with 5 licensed perfusionists who demonstrated successful staff retention. Perfusionist job listings were used as a secondary data source. Data were analyzed using Yin’s 5 step process. Four significant themes emerged: job satisfaction, work-life balance, surveys, and compensation. Perfusion …

Strategies To Retain Skilled Assistant Project Managers In Construction Industries, Anastasia Persad

Walden Dissertations and Doctoral Studies

Approximately 160,000 assistant project managers in the construction industry willingly left the U.S. labor workforce in 2018. The cost of replacing an employee could amount up to 200% of the departing employee's annual salary for construction companies. Grounded in Herzberg's two-factor theory, the purpose of this qualitative multiple case study was to investigate effective organizational strategies business leaders used to retain skilled assistant project managers. Six participants were senior project managers from construction companies in Manhattan, New York, with more than 10 years of experience in the commercial construction industry. Data came from semistructured interviews and a review of company …

Business Leader Strategies That Fulfill Corporate Social Responsibility, Franklyn Abraham

Walden Dissertations and Doctoral Studies

Ineffective corporate social responsibility (CSR) strategies harm the organizational brand, reputation, and financial growth. Business leaders who lack strategies to achieve CSR initiatives risk the profitability of their organizations. Grounded in stakeholder theory, the purpose of this qualitative multiple case study was to explore CSR strategies leaders of small and medium sized enterprises (SMEs) use to sustain profitability. Four SME leaders who implemented successful CSR strategies and improved profitability in Maryland and Virginia participated in semistructured interviews. Other data collected were company profit and loss statements. A thematic analysis was used to analyze the data. The 3 primary themes that …

Public Service Employee Perceptions Of Leadership Behaviors That Engage Or Disengage, Beverlyn A. Banks

Walden Dissertations and Doctoral Studies

A high percentage of U.S. employees do not engage in their work, resulting in lower productivity. U.S. corporations are losing more than $400–$500 billion per year because of low productivity at work. This phenomenological study involved an examination of leadership behaviors that engage or disengage employees in public service organizations. Kahn’s conceptual frame of engagement and Maslow’s hierarchy of needs motivation theory guided this study. The purpose was to determine why disengagement behavior continues despite extensive literature on the benefits of engagement and what organizations can do to encourage leadership behaviors that engage employees and discourage leadership behaviors that disengage …

Workplace Incivility Of Female Managers On Self-Confidence, Self-Awareness, And Self-Esteem Of Female Workers, Dwan L. Bryant

Walden Dissertations and Doctoral Studies

Workplace incivility has been a focus of scholars since 1999 and a rising phenomenon among women within various organizations. Women represent more than half of the workforce in the United States, indicating that it is very likely that a woman will have a woman manager and/or employee at some time during her work experience. Researchers have demonstrated that women workers are very likely to experience workplace incivility during their work life more than men. Researchers have not yet established how workplace incivility impacts the female workers self-confidence, self-esteem and self-awareness when perpetrated by their female manager. The purpose of this …

Aviation Maintenance Technician Decision-Making, Dominic Hemingway

Walden Dissertations and Doctoral Studies

Aircraft accidents caused by human decision-making errors cause property loss and fatalities on a global scale in the aviation industry. Aviation repair technician decision-making perceptions influence aviation safety. The purpose of transcendental phenomenological study was to explore the lived experiences of aviation repair technicians related to decision-making perceptions regarding aviation safety. The central research question and sub-question focused on the lived experiences of repair technicians’ decision-making perceptions. The naturalistic decision-making framework, decision theories, and decision-making models comprised the lens to assess the impact of aviation maintenance technician decision-making perceptions in aviation safety. Data were collected using semistructured interviews with 12 …

Strategies To Implement Organizational Changes In Middle East And North Africa, Ilham Hiyari

Walden Dissertations and Doctoral Studies

Organizational change initiatives often fail in the implementation phase resulting in decreased productivity affecting the net profitability of the organization. Grounded in Kotter’s 8-step change model, the purpose of this qualitative multiple case study was to explore strategies used by business leaders to implement organizational change initiatives successfully. A purposeful sample of 10 business leaders from 2 organizations located in the region of the Middle East and North Africa participated in the study. Data were collected from semistructured interviews and secondary sources including strategic business plan presentations, change tracking tools, meeting minutes, financial statements, and archival records. Data were analyzed …

Successful Balanced Scorecard Implementation Strategies For A Manufacturing Organization, Timothy J. Zorek

Walden Dissertations and Doctoral Studies

Up to 90% of businesses fail to execute their business strategies. Still, the effective implementation of a performance measurement system like the balanced scorecard (BSC) often leads to the implement a more successful execution of a business strategy. The purpose of this qualitative single case study sought to explore the successful strategies used by business leaders to implement a BSC effectively. Change theory was the conceptual framework for the study. Participants consisted of 3 business leaders of a manufacturing organization in Southeast Wisconsin, who successfully implemented the balanced scorecard within their business. Data were collected from face-to-face, semistructured interviews, and …

Communication Of Fiduciary Risk For Workplace Retirement Plans, George Blount

Walden Dissertations and Doctoral Studies

More than 100 new 401(k) plan complaints were filed between 2016-2017, the highest two-year total since 2008-2009. Plan sponsors of retirement plans face personal financial liability for the risks associated with litigation focusing on their fiduciary responsibility. Grounded in the behavioral governance framework, the purpose of this qualitative case study was to explore the communication of risk for workplace retirement plans. The participants comprised 10 business leaders who are fiduciaries responsible for their company’s retirement plan with a national geographic footprint. Data were collected from semistructured interviews. Thematic analysis was used to analyze the data. Themes of benchmarking, the efficacy …

Corporate Social Responsibility And Organizational Performance Of Oil Companies In Southern Nigeria, Powei Martin Daubry

Walden Dissertations and Doctoral Studies

In this study, the relationship between corporate social responsibility (CSR) activities and organizational performance (OP) of international oil companies (IOCs) operating within the Niger Delta Region of Nigeria was investigated. Grounded on the stakeholder theory, the problem being investigated involved the extent to which dimensions of CSR in terms of centrality, visibility, and voluntary contributions impact measures of OP (relational capital and employees’ commitment) specifically within the oil industry in Nigeria. Data for the study were obtained through a quantitative survey instrument from a sample of a population of individuals (N=270) living in host communities who are impacted by IOC …

Modern Costing Strategies For Improved Profitability In Small- And Medium-Sized Businesses, Jennifer Kelly Demoras

Walden Dissertations and Doctoral Studies

Small- and medium-sized enterprise (SME) accounting managers use little to no modern costing strategies which can negatively impact profitability. Advances in technology, innovations in product design, and increases in globalization mean SMEs could benefit from modernizing their internal costing systems. This study is important to SME accounting managers because of offering new information and practical methods that SMEs might use for improved profitability. Grounded in the contingency theory of management accounting, the purpose of this qualitative multiple case study was to explore the modern costing strategies SME accounting managers used to improve profitability. Seven SME owners, CFOs, and administrators who …

Comparison Of Diagnosis And Hospital Referral Rates Between Physician And Non-Physician Practitioners, Joshua Alan Fisher

Walden Dissertations and Doctoral Studies

Physician extenders as support in healthcare facilities has been increasing in the United States and has the potential to help in currently under served communities. This study evaluated the quality of care provided by physician extenders through the examination of average diagnosis and referral rates that may inform healthcare leaders and policymakers in future decisions. The literature review pointed to a gap in the research related to the quality of care based on patient diagnosis and referral rates by physicians and physician extenders. The conclusions were based on a quantitative analysis of secondary data from the National Ambulatory Medical Care …

Afterschool Program Directors’ Leadership Challenges In Developing Community Partnerships For Program Sustainability, Dr. Kartina Doretha Jackson-Roberts

Walden Dissertations and Doctoral Studies

In 2019, researchers reported that 80% of afterschool program directors in high poverty neighborhoods felt insecure about program sustainability. Afterschool program staff serving marginalized populations are also failing to build collaborative community partnerships to offset restricted funding due to inadequate professional training. The purpose of this qualitative narrative inquiry study was to gain a deeper understanding of afterschool program directors’ narratives of daily experiences with leadership challenges in building community partnerships aimed at program sustainability in low-resource communities. This study was framed by 3 concepts focused on afterschool leaders building school–community partnerships: Bourdieu’s concept of social capital, Nocon’s concept of …

Succession Planning Strategies For Retiring Employees In The Department Of Defense, Danielle Mccullough

Walden Dissertations and Doctoral Studies

In 2017, more than 18% of the workforce in the Department of Defense (DoD) was eligible to retire. Employee retirement continues to present a persistent shortage of DoD knowledge workers, especially in security protections. The purpose of this qualitative single case study within a DoD intelligence agency was to explore succession planning strategies that DoD managers use to ensure knowledge possessed by retirees was transitioned to incumbent knowledge workers. The conceptual frameworks for this study were the 7-pointed star model for succession planning and the 4 pillars of knowledge management. The population was DoD managers from STEM and cyber intelligence …

An Exploration Of Women Experiences In Leadership Positions Within African Immigrant Churches In The United States, Abraham Simon Obodai Wentum

Walden Dissertations and Doctoral Studies

Little research has been conducted to understand the experiences of the women in leadership positions in the African immigrant church in the United States. The purpose of the study was to explore the experiences of women in leadership positions in African immigrant churches in the United States to inform efforts toward enhancing representation of women in church leadership. The study used an interpretative phenomenological analysis research approach, guided by Bass and Riggio’s transformational leadership theory. Data were collected through face-to-face interviews with 12 women in leadership positions in African immigrant churches. Thematic analysis was used to analyze data. Women leaders …

Strategies To Retain Employees Within An Organization, Chawana Anderson

Walden Dissertations and Doctoral Studies

Some organizational leaders are unable to retain talented employees, which results in productivity loss and increased costs associated with employee recruitment and training. The purpose of this qualitative single case study was to explore the strategies leaders of an oil and gas organization use to retain employees. The participants comprised 5 leaders located in Houston, Texas, with successful experience in implementing strategies to retain employees. The conceptual frameworks for this study were Argyris and Schon’s organizational learning theory and Herzberg, Mausner, and Snyderman’s 2-factor theory. Data were collected through semistructured interviews and archival company documents. Yin’s 5-step analysis guided the …

Relationship Between Csr Reporting, Csr Indices, And Financial Performance Of Hardware And Software Organizations, Cesar Castellanos

Walden Dissertations and Doctoral Studies

Organizational leaders around the world spend millions of dollars on ineffective corporate social responsibility (CSR) programs and CSR reporting strategies. Understanding the relationship between CSR reporting, CSR indices (CSRi), and financial performance is necessary to minimize unnecessary expenditures among organizational leaders. The purpose of this quantitative correlational study, grounded in Frederick’s CSR theory and Freeman’s stakeholder theory, was to examine the relationship between CSR reporting, CSRi, and financial performance of hardware and software organizations. Data were collected from the Security Exchange Commission and the official websites of 25 hardware and software organizations that were part of Fortune 500 between the …

Healthcare Organizational Design Strategies To Improve Performance, Katherine Madonna Chubbs

Walden Dissertations and Doctoral Studies

Business leaders are exploring ways to improve organizational performance through organizational design, including reviewing the structures of their organization. Grounded in McKinsey’s 7S framework, the purpose of this qualitative single case study was to explore organizational design strategies healthcare leaders used to improve organization performance. Participants were 6 leaders within a healthcare organization in Alberta, Canada, who successfully developed and implemented organizational design strategies to improve organizational performance. The data collection techniques included a review of internal and external documents, a reflective journal, and semistructured interviews. I used methodological triangulation and thematic analysis to complete the data analysis. The data …

Corporate Trainers’ Intent To Adjust Training Programs For Fostering Employee Self-Efficacy, Peter Cronrath

Walden Dissertations and Doctoral Studies

To stay current on technology trends, trainers are tasked with providing cost-effective training to meet the needs of the organization. It is not known if to develop employee self-efficacy, organizational trainers should consider making changes to their programs in accordance with (a) generational needs of employees, (b) methodology of training, and (c) position levels of employees in an organization. The purpose of this quantitative cross-sectional correlational study was to determine whether there is a correlation between organizational training professionals’ intent to make changes to training programs and if self-efficacy development is considered in generationally different individuals at different position levels …

Probation And Parole Officers’ Experiences Addressing Criminogenic Needs Of Adult Felony Offenders, Maria L. Stephenson

Walden Dissertations and Doctoral Studies

Probation and parole officers (PPOs) deviate from evidence-based practices implemented to reduce recidivism among adult felony offenders. PPOs fail to adhere to risk-need assessment results during case management, but prior research has not established the reasons for this deviation. This qualitative phenomenological study explored the lived experiences of PPOs implementing the risk needs responsivity (RNR) model by addressing the criminogenic needs of adult felony offenders. The theoretical framework for this study was based on Lipsky’s street-level bureaucracy theory, Becker’s labeling theory, and Andrews and Bonta’s RNR theory. This study involved in-depth, individual, semistructured interviews with 6 participants. The data were …

Development Strategies For Privately Owned Fashion Boutiques, Tommy White Jr

Walden Dissertations and Doctoral Studies

Abstract

Many privately owned brick-and-mortar fashion boutiques in the United States fail to succeed beyond the first 5 years of business. The knowledge of the factors responsible for the decline in the survival rate of traditional or brick-and-mortar fashion boutiques may be essential to these entrepreneurs’ survival. Grounded in the general systems theory, the purpose of this qualitative multiple case study was to explore strategies used by successful brick-and-mortar fashion boutique owners to negate the threat of online retailers. Data were collected through interviews with 5 brick-and-mortar fashion boutique owners, who operated businesses in the southeast region of the United …

Leadership Strategies And Millennial Organizational Commitment, Louis Wilford

Walden Dissertations and Doctoral Studies

Managing millennial employees may present challenges to managers as the workforce demographics shifts to a population of employees who have management needs that differ from previous generations. Managers who struggle with retaining millennial employees may experience business failure. Grounded in the transformational leadership theory, the purpose of this qualitative single case study was to explore the strategies managers in the financial management industry use to harness the creativity and commitment of millennial employees to increase organizational profitability. Two financial management industry managers who successfully retained talented millennials to improve profitability were interviewed; organizational documents were a secondary data source. A …

Leadership And Performance Of The Brewery Industry In Nigeria, Abayomi Abimbola Abidakun

Walden Dissertations and Doctoral Studies

One of the most pressing concerns for business organizations remains the need to seek leaders who can manage employee effectively and efficiently to improve business performance. Guided by the principles of transformational leadership theory, this correlational study examined the relationship between leadership and non-financial performance at the brewery industry in Nigeria. I relied on primary data collected using the Multifactor Leadership Questionnaire -MLQ, job satisfaction scale-JSS, three-components commitment scale- JCS and six-item Turnover Intention Scale (TIS-6) to measure leadership, job satisfaction, employee commitment and turnover intention. Four hundred participants who were senior and junior manager at Nigerian Breweries Plc. were …

Strategies To Create Value Through Innovative Business Models For Community Energy, Abhijeet Acharya

Walden Dissertations and Doctoral Studies

The low-carbon-energy transition from the sociotechnical perspective involves citizen engagement at a grassroots level to develop renewable energy systems. Leaders of community energy cooperatives (CECs) who do not use business models driven by innovative ecosystems and new ventures miss opportunities to create value. Grounded in the theoretical triangulation of sustainable entrepreneurship and the quadruple helix innovative model, the purpose of this qualitative multiple case study was to explore strategies that community energy business leaders employ to create value through business models driven by innovative ecosystem and new ventures. The participants included leaders from 6 community energy companies in the United …

Strategies To Reduce Voluntary Employee Turnover, Patricia M. Alexander

Walden Dissertations and Doctoral Studies

High voluntary turnover negatively impacts an organization's profits, resulting in high expenses for businesses. The findings contribute to practical ways for small business leaders to maintain long-term employees, minimize operational costs, and enhance local economic stability. Grounded in the concept of transformational leadership theory, the purpose of this qualitative multiple case study was to explore the strategies small business leaders use to reduce voluntary employee turnover. The participants comprised 5 private industry leaders in the state of Virginia, who were successful in reducing voluntary employee turnover. Data collected through semistructured face-to-face interviews and analysis of company documents. Based on Yin's …

The Function Of Cultural Dimensions In For-Profit Higher Education Marketing, Yeşim Gül Clark

Walden Dissertations and Doctoral Studies

Despite allocating budgets to attract and grow worldwide student market share, increasing enrollments from targeted market international student pools remains a concern for private for-profit schools. The purpose of this qualitative multiple case study was to explore the country-specific and culture-specific marketing strategies that for-profit university business marketing leaders use to increase the enrollment of online Brazilian students. The first group with three participants was based in the United States and the second group, in Brazil, contained two participants. Cultural dimensions theory was the conceptual framework of this study. Data were collected in the form of interviews, website presence, social …

Strategies For Increasing Employee Productivity In Small Technology Consulting Businesses, Dalinda Yvonne Milne

Walden Dissertations and Doctoral Studies

Unproductive employees in technology consulting small businesses negatively affect organizational output and profits. Investing in employee productivity is beneficial to ensuring an organization’s ability to improve their profits and sustainability as business leaders have an influential role in identifying and addressing the root causes of employee productivity issues in their organizations. The conceptual framework that grounded this doctoral study was Thomas Gilbert’s behavioral engineering model. The participants in this study consisted of 8 leaders in a Texas technology consulting small business with experience in increasing employee productivity. Data were collected through in-person semistructured interviews and business documents. Methodological triangulation was …

Employee Engagement In Antigua And Barbuda Broadcasting Services, Jrucilla Bernice Samuel

Walden Dissertations and Doctoral Studies

Employee disengagement is a direct threat to business survival. The strategic development of sustainable engagement initiatives results in employee well-being and also mitigates against organizational collapse. Grounded in the conceptual frameworks of employee engagement theory, Deci and Ryan’s self-determination theory, and Kahn’s theory of personal engagement, the purpose of this qualitative single case study was to explore the motivational strategies some media leaders use to keep employees engaged. The participants comprised 5 media leaders in Antigua and Barbuda with at least 2 years’ experience in successful employee engagement. Data were collected in person via semistructured interviews and documents from the …

Strategies For Business Management Innovations To Improve Competitiveness, Roger George Denousse

Walden Dissertations and Doctoral Studies

Some African business leaders were, in 2019, less competitive because they continue to use traditional business management practices and have failed to incorporate advanced technology. Taking advantage of new management strategies and innovative technology to increase their global competitiveness will benefit African businesses. The purpose of this multiple case study, grounded in Burns’ transformational leadership theory, was to explore strategies that business leaders in Seychelles have used to implement management innovations to improve competitiveness. The participants consisted of 5 business leaders from 5 large innovative business organizations operating successfully and based in Mahe, Seychelles. The data were collected through semistructured …