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Full-Text Articles in Business

Servant Leadership: What Makes It An Effective Leadership Model., Janice Poland Tanno Jan 2017

Servant Leadership: What Makes It An Effective Leadership Model., Janice Poland Tanno

Walden Dissertations and Doctoral Studies

Servant leadership (SL), a universal, ethical leadership style, consistently produces high performance and employee engagement. For the last two decades, lack of business ethics in decision making by senior leaders has resulted in many negative outcomes, such as the WorldCom scandal. The purpose of this descriptive phenomenological study was to identify and report the lived experiences of senior leaders in relation to decision making in SL organizations in the southwestern United States. The study's theoretical/conceptual foundations encompassed Maslow's motivation theories, decision theory, spirituality, spiritual intelligence, Cicero's virtue theory of ethics, and Greenleaf's SL. Data collection involved the use of semistructured …


Leading A Multigenerational Workforce In The Public Sector, Cynthia A. Thompson Jan 2017

Leading A Multigenerational Workforce In The Public Sector, Cynthia A. Thompson

Walden Dissertations and Doctoral Studies

One of the demographic changes in the workplace is the presence of multiple generations working together. Some managers may find leading a multigenerational workforce a challenge, because the generational cohorts may have different work values and approaches to work. The purpose of this qualitative case study was to explore how generational characteristics manifest in the workplace, how managers perceive a multigenerational workforce, and whether macro-level descriptions of generations creates stereotypes or recognizable indicators of behavior in the workplace. Mannheim's theory of generations and diversity management theory provided the conceptual framework for the study. Data were collected through interviews and a …


Improving Contract Management By The Government Contracting Officers' Representatives, Etta J. Waugh Jan 2017

Improving Contract Management By The Government Contracting Officers' Representatives, Etta J. Waugh

Walden Dissertations and Doctoral Studies

Leaders in the Federal Government of the United States have a problem ensuring the contract management resources used to administer and monitor contracts meet organizational performance goals. Contracting officer's representatives (CORs) are members of the acquisition workforce responsible for contract management. This study explored the ways in which resource-based strategies can improve the quality of CORs' performance in contract management by exploring an organizational framework based on strategic management approaches. Interview data were collected from 41 CORs from the 10 Federal Government agencies that represented 85% of the fiscal year 2014 expenditures. These CORs had all managed contracts with successful …


Perceptions Of Leadership And Employee Performance In Child Welfare Agencies, Deatrice Haney Jan 2017

Perceptions Of Leadership And Employee Performance In Child Welfare Agencies, Deatrice Haney

Walden Dissertations and Doctoral Studies

Child welfare leaders reflect their organizations' mission and vision and are entrusted to provide support to employees, who in turn provide services to one of the most vulnerable populations, children. Little, however is known about how leaders perceive their roles and responsibilities in terms of providing sufficient supervisory and guidance to child welfare workers in order to support organizational goals. Guided by Houses' path-goal theory, this phenomenological study examined the perceptions of child welfare leaders related to leadership behaviors, strategies to improve administration, work performance, communication, and fostering an inclusive work environment. A sample of 16 participants working as administrators, …


Motives Why Employees At Fort Mcpherson Accepted Or Rejected Their Relocation, Tashan Renea Whitsett Jan 2017

Motives Why Employees At Fort Mcpherson Accepted Or Rejected Their Relocation, Tashan Renea Whitsett

Walden Dissertations and Doctoral Studies

Base closures and relocations reduce costs to the Department of Defense but necessitate the relocation of personnel, organizations, and functions. When Fort McPherson closed, Fort Bragg received the organization's personnel and equipment. The problem in this study was the lack of knowledge and understanding within the U.S. military, especially among civil service and contractor employees affected by realignments and closures, regarding (a) the decision process to accept or reject offers to relocate, (b) the potential health effects related to relocating, and (c) the effect that personnel relocations and losses have on the military mission. This study is essential because no …


Virtuous Leadership For Increased Business Growth, Destry Dokes Jan 2017

Virtuous Leadership For Increased Business Growth, Destry Dokes

Walden Dissertations and Doctoral Studies

Businesses in the United States endured approximately $300 billion in annual performance losses resulting from ineffective leadership behaviors. Small business leaders' ineffective leadership characteristics diminish performance and stifle economic growth. As primary drivers of economic wealth, small business leaders rely on effective leadership behaviors to sustain the performance of small organizations. The purpose of this case study was to explore virtuous leadership strategies that small business leaders and employees use to increase business growth. The conceptual framework for this study was the virtuous leadership theory (VLT). The sample size consisted of 3 leaders and 7 employees from a small business …


Exploring The Importance Of Soft Skills Training For Accountants, Tonja Annette Gardner Jan 2017

Exploring The Importance Of Soft Skills Training For Accountants, Tonja Annette Gardner

Walden Dissertations and Doctoral Studies

Regional accounting firm leaders face challenges with employees who possess strong technical skills, but lack nontechnical communicating and teamwork skills. The purpose of this multiple case study was to explore strategies regional accounting firm leaders use to train technical staff on soft skills. The human capital theory was the conceptual framework supporting the study. Data were collected from semistructured interviews with partners, leaders, managers, and human resource personnel with 5 years or more of experience who participated in the hiring, training, and professional development process at 3 regional CPA firms. The review of company documents and company website postings triangulated …


Acquisition And Retention Of Skilled Employees For Industries In Giles County, Tennessee, James Irvine Greene Jr. Jan 2017

Acquisition And Retention Of Skilled Employees For Industries In Giles County, Tennessee, James Irvine Greene Jr.

Walden Dissertations and Doctoral Studies

The U.S. manufacturing industry produces products that ship all over the world. Because of the shortage of skilled labor, some manufacturing human resource professionals lack the strategies and processes necessary to acquire and retain skilled employees. Guided by Maslow's hierarchy of needs theory and Herzberg's motivation-hygiene theory, the purpose of this qualitative multiple-case study was to explore the strategies and processes that manufacturing human resource professionals use to acquire and retain skilled employees. Data were gathered from a population of manufacturing human resource professionals in Giles County, Tennessee from individual interviews; focus group; and participants' internal documents, public documents, and …


A Phenomenological Study Of Cross Gender Mentoring Among U.S. Army Officers, Scott Randolph Johnson Jan 2017

A Phenomenological Study Of Cross Gender Mentoring Among U.S. Army Officers, Scott Randolph Johnson

Walden Dissertations and Doctoral Studies

Leader mentoring in the military has not been well researched, especially that involving cross-gender pairings. A phenomenological study was conducted to gain insight into the perceptions, thoughts, and feelings of military officers regarding their decision to engage in mentoring, to include with members of the opposite gender. Semistructured interviews were conducted with 20 male and 20 female U.S. Army senior commissioned officers to collect information regarding mentoring selection perspectives and decisions and to examine emerging themes, concepts, and patterns, using NVivo 11 Pro Plus. Negative themes that emerged among both male and female participants concerned adverse perceptions of members within …


A Phenomenological Study: Coping Skills Of Gay Men In Amateur Sports, Jesuel Alamo Jan 2017

A Phenomenological Study: Coping Skills Of Gay Men In Amateur Sports, Jesuel Alamo

Walden Dissertations and Doctoral Studies

The world of sports has traditionally been known for promoting masculine behaviors, including a resistance to homosexuality. Research supports that gay men in sports have historically encountered prejudice and discrimination. Although the social climate has experienced change regarding homophobic discrimination and prejudice, research shows that challenges still exist for gay men who participate in sports; furthermore, to date, research could not be located that addresses the coping skills of gay men in amateur sports. This research addressed the lack of qualitative studies on the experiences of gay men who participate in amateur sports and on their use of coping skills. …


Leader–Member Exchange Between Academic Deans And Faculty In Community Colleges, Alexander Lincoln Clifford Jan 2017

Leader–Member Exchange Between Academic Deans And Faculty In Community Colleges, Alexander Lincoln Clifford

Walden Dissertations and Doctoral Studies

Between 2011 and 2016, 84% of senior leaders in community colleges indicated retirement intentions and thereby exposed a need to provide better mentorship, training, and early selection of potential replacements for college executives. The purpose of this study was to determine the nature and extent of the relationships between the independent variables (mentorship, leadership training, and time in the position as dean) and the dependent variable (demonstrated leadership of academic deans in community colleges). A popular approach that describes this dynamic is Graen and Uhl-Bien's leader–member exchange theory, which was operationalized by the LMX–7 instrument. A causal–comparative design was used …


Credit Strategies For Small And Medium-Sized Enterprises Within A Changing Environment, James Edward Wilkinson Jan 2017

Credit Strategies For Small And Medium-Sized Enterprises Within A Changing Environment, James Edward Wilkinson

Walden Dissertations and Doctoral Studies

Access to credit in the changing environment is the primary challenge to survival for many small and medium-sized enterprise (SME) owners. The purpose of this multicase study was to understand how seasoned small business leaders in wholesaling and manufacturing in Northwest Arkansas strategically adapted to obtaining access to credit in an environment of bank mergers and acquisitions, disruptive information technology, federal and state regulations, and globalization. The conceptual framework that grounded this study was adaptive leadership and change management. Although, small business leaders prefer to obtain credit from community banks through relationship financing, leaders of SMEs can adapt to the …


Humanitarian Aid Workers' Perceptions Of Stress Management Services, Annette Hearns Jan 2017

Humanitarian Aid Workers' Perceptions Of Stress Management Services, Annette Hearns

Walden Dissertations and Doctoral Studies

Humanitarian aid workers live and work in harsh circumstances far from loved ones and support mechanisms. The problem is that international aid must continue to work effectively despite stress levels. The purpose of this phenomenological study was to understand how aid workers perceive their work-related stressors, examine their subsequent experiences of in-house stress management services, and describe the factors that influence aid workers' decisions to access in-house stress management services. The conservation of resources theory was used to understand aid workers experience of stress. A purposive sampling technique was used to identify 12 aid workers with a minimum of 5 …


Factors Contributing To Business Process Reengineering Implementation Success, Mary Elizabeth Dell'aquila Jan 2017

Factors Contributing To Business Process Reengineering Implementation Success, Mary Elizabeth Dell'aquila

Walden Dissertations and Doctoral Studies

Organizational leaders continue to use business process reengineering (BPR) as a process improvement methodology even though BPR implementations have had low success rates. To increase BPR success rates, organizational leaders must understand what specific factors contribute to successful BPR implementations. Grounded in Lewin's field theory, the purpose of this nonexperimental, cross-sectional study was to examine the impact of gender and education on BPR. Data collection consisted of nonprobability convenience sample of 122 members from the professional networking website LinkedIn and the professional organizational website American Society for Quality. Data were gathered from a 6-point Likert-type scale survey instrument based on …


Uncontrolled Workplace Breaks And Productivity, Huda Mashal Jan 2017

Uncontrolled Workplace Breaks And Productivity, Huda Mashal

Walden Dissertations and Doctoral Studies

Behaviors that may waste time in the workplace, like surfing the Internet for personal purposes (cyberloafing) or smoking breaks, may be the root antecedent for poor productivity. The purpose of this correlational study was to examine whether there was a relationship between the independent variables: time spent cyberloafing and time in uncontrolled smoking breaks, and the dependent variable: employee productivity. Procedural justice theory was used to frame the study. The population consisted of 34 employees working in a multinational engineering company in Jordan who have official smoking policies, but not cyberloafing policies. Correlations and multiple regression were computed using a …


Testing A Psychological Readiness Training Intervention On Ptsd, Depression, Anxiety, & Stress In First Responders, Renee Kosor Jan 2017

Testing A Psychological Readiness Training Intervention On Ptsd, Depression, Anxiety, & Stress In First Responders, Renee Kosor

Walden Dissertations and Doctoral Studies

Exposure to traumatic events is rare for the general public but common for first responders. However, there is little proactive emotional health care occurring inside the first responder community. No preventive treatment for depression, anxiety, stress, and PTSD exists. The purpose of this study was to determine the efficacy of a psychological readiness training intervention on 361 police officers and firefighters in a medium-size Midwestern city. A combined positive psychological capital and cognitive behavior therapy approach was used to frame the study. This study used a pretest, posttest quasi-experimental design. The participants were a convenience sample of 119 volunteers from …


Employee Selection Strategies In Casual Dining Restaurants, Tim Racey Jan 2017

Employee Selection Strategies In Casual Dining Restaurants, Tim Racey

Walden Dissertations and Doctoral Studies

Annual turnover for hourly employees in the hospitality industry averages 102%. The costs associated with hiring and training new employees are estimated at 150% of an employee's salary for businesses with more than 30 employees. The purpose of this case study was to examine the personnel selection strategies used in the casual dining sector. The sample for this study was 6 casual dining restaurant managers in the central Georgia area. Three of the participants used online selection strategies and 3 participants used intuition-based strategies. The objective of this study was to compare the similarities and differences between each respective personnel …


The Effects Of Process Management On Stakeholder Performance: A Meta-Analysis, Donna Pulliam-Brown Jan 2017

The Effects Of Process Management On Stakeholder Performance: A Meta-Analysis, Donna Pulliam-Brown

Walden Dissertations and Doctoral Studies

In 2012, there were over 500,000 business management degrees conferred at the undergraduate and graduate level; however, the assessment of student performance has not kept pace with the growth of courses offered in both an online and traditional format. One of the objectives of teaching is to ensure that all students regardless of mode of instruction are receiving a quality education. The purpose of this meta-analysis was to measure the efficiency of learning in a business discipline by evaluating final course grades of 1,051 students. Ten traditional and 10 online course grades provided final student outcomes that were used to …


Midlevel Nonclinical Healthcare Leaders' Awareness Of Leadership Competence, Denise Estelle Wiseman Jan 2017

Midlevel Nonclinical Healthcare Leaders' Awareness Of Leadership Competence, Denise Estelle Wiseman

Walden Dissertations and Doctoral Studies

Effective leadership in healthcare improves the patient experience. Self-awareness drives leadership development, competence, and, in turn, leader effectiveness. The problem addressed by this study was the absence of knowledge regarding how healthcare leaders develop awareness of their leadership strengths and weaknesses: their competence. The purpose of this postintentional phenomenological study was to explore how healthcare leaders develop this awareness. Twelve midlevel nonclinical healthcare leaders from 3 hospitals in the Pacific Northwest region of the United States shared their experiences during semistructured interviews. Participants and their organizations contributed supporting documentation of competence and performance expectations. Following Vagle's postintentional process, data were …


British Virgin Islands Tourists' Motives To Travel, Destination Image, And Satisfaction, Sherrine Natahsa Augustine Jan 2017

British Virgin Islands Tourists' Motives To Travel, Destination Image, And Satisfaction, Sherrine Natahsa Augustine

Walden Dissertations and Doctoral Studies

The turbulent events of the world have resulted in a decline in the number of travelers since 2011. Nevertheless, approximately one billion international tourists still travel annually.Tourist activity plays an important role in the global economic activity. The purpose of this correlational study was to examine if a relationship exists between destination images, push and pull motives to travel, and tourists' satisfaction. The target population consisted of noncitizen and nonresident tourists of the British Virgin Islands (BVI) between March 2017 and April 2017. Oliver's expectancy-disconfirmation theory that the individual will act in a particular way because the expectation that a …


Engaging The Private Sector To Fortify Strategic Base And Port Community Resiliency In The Aftermath Of A National Crisis, Rosalie J. Wyatt Jan 2017

Engaging The Private Sector To Fortify Strategic Base And Port Community Resiliency In The Aftermath Of A National Crisis, Rosalie J. Wyatt

Walden Dissertations and Doctoral Studies

The initial 72 hours after a large-scale crisis are critical in terms of preserving life and property, and the private sector and its critical infrastructure are often called upon to assist government organizations in such events. However, little research explores the unique circumstances surrounding the relationship between public-private partnerships and community resilience in strategic communities including military installations and ports. Using Bryson, Crosby, and Stone's conceptualization of cross-sector collaboration, the purpose of this grounded theory study was to develop a theory of private sector engagement and collaboration with military base and port community leaders in response to large scale crises. …


Strategies For Small Business Enterprise Success In Ireland: A Case Of Three Businesses, Usman Isa Yaru Jan 2017

Strategies For Small Business Enterprise Success In Ireland: A Case Of Three Businesses, Usman Isa Yaru

Walden Dissertations and Doctoral Studies

In 2012, only 50% of Irish small firms survived in business for more than 5 years. The purpose of this qualitative, explorative case study was to explore strategies some Irish small firm owners use to succeed in business beyond 5 years. The case population consisted of 3 small business owners operating in Lucan, County Dublin, Ireland who had been managing a profitable small business venture beyond 5 years from beginning operations. The conceptual framework was the competitive theory of entrepreneurial orientation. Data collection included semistructured interviews with the 3 participants, which also involved member checking and triangulation with business documents …


Relationship Between Corporate Governance And Information Security Governance Effectiveness In United States Corporations, Robert Elliot Davis Jan 2017

Relationship Between Corporate Governance And Information Security Governance Effectiveness In United States Corporations, Robert Elliot Davis

Walden Dissertations and Doctoral Studies

Cyber attackers targeting large corporations achieved a high perimeter penetration success rate during 2013, resulting in many corporations incurring financial losses. Corporate information technology leaders have a fiduciary responsibility to implement information security domain processes that effectually address the challenges for preventing and deterring information security breaches. Grounded in corporate governance theory, the purpose of this correlational study was to examine the relationship between strategic alignment, resource management, risk management, value delivery, performance measurement implementations, and information security governance (ISG) effectiveness in United States-based corporations. Surveys were used to collect data from 95 strategic and tactical leaders of the 500 …


A Phenomenological Study Of Correctional Officers' Perceived Emotions On The Job, Heather Susan Grammatico Jan 2017

A Phenomenological Study Of Correctional Officers' Perceived Emotions On The Job, Heather Susan Grammatico

Walden Dissertations and Doctoral Studies

Correctional officers work in a stressful environment and are regularly exposed to dangerous and emotionally charged situations. Researchers have detailed the potential negative outcomes of this occupation, yet little research has examined the extent to which correctional officers experience emotion while on their shifts, and how those emotions may translate into stress, divorce, substance abuse issues, domestic violence, and high mortality rates upon retirement. The purpose of this phenomenological study was to learn how correctional officers experience their felt and expressed emotions while at work. Data collection was done using a 15-item open ended questionnaire designed by the researcher and …


Correlates Of Project Success In The Nigerian Real Estate Construction Sector, Augustine Ofodile Onyali Jan 2017

Correlates Of Project Success In The Nigerian Real Estate Construction Sector, Augustine Ofodile Onyali

Walden Dissertations and Doctoral Studies

Project managers in the Nigerian real estate construction sector are facing challenges in delivering real estate projects profitably. The purpose of this correlational study was to examine how comprehension, motivation, skills, resources, and communication can predict project success in the real estate construction sector in Nigeria. Understanding these elements was necessary for developing project management strategies aimed at optimizing profitability. The population of the study was project management practitioners in the Nigerian real estate construction sector who are facing challenges in delivering real estate construction projects profitably. The duck alignment theory served as the theoretical framework for the study. Data …


Financial Strategies Of Small Businesses To Gain Access To Capital, Atta Boateng Owusu Jan 2017

Financial Strategies Of Small Businesses To Gain Access To Capital, Atta Boateng Owusu

Walden Dissertations and Doctoral Studies

In the United States, total small business outstanding loans declined by 2.5 % in 2013, compared to a 10.4% increase in 2012. Scholars and business practitioners have indicated that small business entrepreneurs experience constraints in accessing capital to grow their businesses. Many small firm owners lack the financial strategies for gaining access to capital to sustain their businesses. Building on system functionality theory, the purpose of this exploratory multiple case study was to explore the financial strategies among 3 purposefully-selected small business owners in Washington DC metro area who successfully overcame the financial constraints. Six themes emerged from the thematic …


Strategies For Reducing Employee Absenteeism For A Sustainable Future: A Bermuda Perspective, Allison Nicola Simone Forte Jan 2017

Strategies For Reducing Employee Absenteeism For A Sustainable Future: A Bermuda Perspective, Allison Nicola Simone Forte

Walden Dissertations and Doctoral Studies

Employee absenteeism results in billions of dollars in revenue losses and lost productivity annually. Given the consequences that organizations could face resulting from high levels of work absences, executives should develop strategies to manage absenteeism to support organizational growth and sustainability. Grounded in the theory of planned behavior, the purpose of the single case study was to explore strategies managers in the private insurance industry used to reduce employee absenteeism. The population consisted of 3 managers located in Bermuda who implemented strategies to decrease employee absenteeism from a Bermuda perspective. Data included semistructured interviews, results of the company's 2016 engagement …


Strategies To Minimize The Effects Of Information Security Threats On Business Performance, Stella Ifeyinwa Okoye Jan 2017

Strategies To Minimize The Effects Of Information Security Threats On Business Performance, Stella Ifeyinwa Okoye

Walden Dissertations and Doctoral Studies

Business leaders in Nigeria are concerned about the high rates of business failure and economic loss from security incidents and may not understand strategies for reducing the effects of information security threats on business performance. Guided by general systems theory and transformational leadership theory, the focus of this exploratory multiple case study was to explore the strategies small and medium-sized enterprise (SME) leaders use to minimize the effects of information security threats on business performance. Semistructured interviews were conducted with 5 SME leaders who worked in SME firms that support oil and gas industry sector in Port Harcourt, Nigeria, had …


Strategies To Sustain Positive Leader-Employee Relationships To Increase Productivity, Bont'e Twyman-Abrams Jan 2017

Strategies To Sustain Positive Leader-Employee Relationships To Increase Productivity, Bont'e Twyman-Abrams

Walden Dissertations and Doctoral Studies

Senior executive leaders face ongoing challenges assessing whether their leadership teams have the competencies to respond to rapidly changing business conditions resulting from negative leader-employee interactions. The purpose of this qualitative single-unit case study was to explore strategies that team leaders at an online, for-profit high school education system located in Delaware, used to sustain positive leader-employee relationships to increase employee productivity. The population consisted of 5 current team leaders (faculty members and executives) at the study site who had experienced team member losses, yet had implemented effective strategies to sustain positive leader-employee relationships and increased employee productivity. The conceptual …


Strategies And Processes For Implementing Financial Analysis For Business Success, Dawn Theona Alexander-Joseph Jan 2017

Strategies And Processes For Implementing Financial Analysis For Business Success, Dawn Theona Alexander-Joseph

Walden Dissertations and Doctoral Studies

The early failure of startup businesses is a concern for many local communities, including the Virgin Islands, with about half of startups failing within the first 5 years of their life cycle. Besides the social and economic impact on communities, these failures have a personal effect on small business owners. Grounded in decision-making theory and the theory of financial management, the purpose of this single case study was to explore strategies and processes Virgin Islands retail business managers use to implement financial analysis for decision making to help sustain their operations. Data were collected using company records and semistructured interviews …