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- Keyword
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- Cointegration (2)
- Economic impact (2)
- Error correction model (2)
- Stakeholder theory (2)
- Age differences, gender differences, video game, video game genre, leisure activities (1)
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- Associations, baby boomers, conference attendance, generation x, generations (1)
- Associations, bookings, convention and visitors bureau, destination selection, meeting planner, Orlando (1)
- Associations, conference attendance, conventions, meeting type, meetings (1)
- Big data analysis, decision trees, quantitative destination marketing, data mining, Japan (1)
- Biometrics, hotel, security, technology, guest, privacy (1)
- Campground, online reviews, rv traveller, social media, travel experience (1)
- Campgrounds, Pull Motivations, RV travel, Tourism Behavior (1)
- Central America (1)
- Cohorts, Destination Tourism, Image, Millennial Generation, Movies (1)
- Commitment, generation y, online service recovery, travel planning, trust (1)
- Competitiveness (1)
- Computable general equilibrium (1)
- Consumer generated feedback, online reviews, customer satisfaction, Tripadvisor, hotel rating system, customer satisfaction, hotels, United States of America (1)
- Consumer-generated feedback (1)
- Cost-benefit analysis (1)
- Curaco, experience, female, loyalty, motivation, music festival, satsfaction (1)
- Customer delight, customer satisfaction, culture, hotels (1)
- Customer experience, electronic to face (E2F) community, group dynamics, Meetup, online communities, theme parks (1)
- Demand (1)
- Destination manage (1)
- Destination region, Industrial mix, Bubble, Agglomeration, Convention and visitor bureau (1)
- Discounting, error correction model, hotels, residuals, room rates (1)
- E-commerce, marketing expenses, economies of scale, financial performance, hotel performance (1)
- Electronic Word-of-Mouth (1)
- Entry-level jobs, management perceptions, worker perceptions, lodging, restaurantFlorida (1)
Articles 31 - 56 of 56
Full-Text Articles in Business
The Force Field Of Tourism, Jorge Ridderstaat, Robertico R. Croes, Peter Nijkamp
The Force Field Of Tourism, Jorge Ridderstaat, Robertico R. Croes, Peter Nijkamp
Rosen Faculty Scholarship and Creative Works
The literature on tourism development has focused on a one dimensional relationship between tourism development and quality of life. The impact of shock events on the relationship tourism development and quality of life seems ignored. Rather less attention has been paid to the multi-dimensional aspects of the relationship between tourism development and quality of life, and the potential impact of shock events on shaping this relationship. This study proposes a conceptual framework describing a triad of relations between tourism development (TD), quality of life (QoL) and shock events, and advocates that a bilateral relation exists between these three constructs. The …
Management Training In Hospitality Schools: A Comparative Study Of Instructional Methods, Dana V. Tesone
Management Training In Hospitality Schools: A Comparative Study Of Instructional Methods, Dana V. Tesone
Rosen Faculty Scholarship and Creative Works
The article examines management education for Tourism and Hospitality students in higher learning institutions. It provides the findings of a comparative study of two instructional methodologies—traditional classroom and online courses. The study compared cognitive retention learning outcomes of a sample of students in both modalities over a single academic year. The overall results indicate similar efficacy between the two instructional techniques for participants within the sample.
Examining The Rv Travelers' Camping Experience: A Social Media Approach, Jill Fjelstul, Youcheng Wang
Examining The Rv Travelers' Camping Experience: A Social Media Approach, Jill Fjelstul, Youcheng Wang
Rosen Faculty Scholarship and Creative Works
The aim of this study was to analyze RV travelers' experience posted on campground online review websites. The study contributes to the relevant literature by understanding what influences the campground experience. Findings were categorized by six themes: campground attributes, campsite attributes, outdoor activities, surrounding area, campground policies, and staff. Findings also depicted major topic areas revealed in the reviewed postings. Implications were outlined for the campground owner/operator and future RV traveler as a result of this study.
Organizational-Level Rfid Technology Adoption In The Hospitality Industry, Ahmet Ozturk, Radesh Palakurthi, Murat Hancer
Organizational-Level Rfid Technology Adoption In The Hospitality Industry, Ahmet Ozturk, Radesh Palakurthi, Murat Hancer
Rosen Faculty Scholarship and Creative Works
The purpose of this study was to explore the influence of technological, organizational, and environmental factors on the hospitality operators' adoption of radio frequency identification (RFID) technology. Based on a sample of 125 technology decision makers at major hospitality corporations in the US, the results of the study indicated that except stakeholder pressure, all of the technological, organizational, and environmental factors had significant impact on hospitality operators' intention to adopt RFID technology. By identifying the factors affecting hospitality operators' RFID technology adoption decisions, technology vendors could design appropriate marketing strategies to reach potential adopters and they could educate these adopters …
Turismo Y Agricultura. Un Modelo De "Alimentación Lenta" Para La Promoción De Productos Agrícolas Locales Por Medio Del Turismo En Asistencia De Los Menos Afortunados En Latinoamérica, Kevin Stephen Murphy, Robertico R. Croes, Po-Ju Chen
Turismo Y Agricultura. Un Modelo De "Alimentación Lenta" Para La Promoción De Productos Agrícolas Locales Por Medio Del Turismo En Asistencia De Los Menos Afortunados En Latinoamérica, Kevin Stephen Murphy, Robertico R. Croes, Po-Ju Chen
Rosen Faculty Scholarship and Creative Works
Tourism increasingly plays a very important roll on the global economy of the different sectors that developed it and is now widely recognized as one of the major industries of the world, that's why tourism potential i son the promotion of one positive economic impact for the different sectors that are aimed, that`s why this article pretends to propose how that promotion of local agricultural products can be assisted with the implementation of a model of “slow nutrition” that can be developed by tourism sector on behalf of the unfortunate sector of Latin America.
Una Exploracion De La Potencial Del Turismo En La Lucha Contra La Pobreza En America Latina, Robertico Croes
Una Exploracion De La Potencial Del Turismo En La Lucha Contra La Pobreza En America Latina, Robertico Croes
Rosen Faculty Scholarship and Creative Works
The poverty has been a phenomenom that has delayed and transformed the latinoamericam societies. One of each three persons that live in Latinoamerica is considerate poor, qualifier that makes reference to those people that do not have sufficient resources to satisfy their basic needs. Because of that, the present article pretends to pose the tourism activity as an alternative to figth the poverty on developing countries, this because the tourism generates employemet, currency, incomes to the governments and business opportunities. So this work is aimed to research the empirical relation between international tourism, economic growth, the reduction of poverty and …
Hospitality Industry Expectations Of Entry-Level College Graduates: Attitude Over Aptitude, Dana V. Tesone, Peter Ricci
Hospitality Industry Expectations Of Entry-Level College Graduates: Attitude Over Aptitude, Dana V. Tesone, Peter Ricci
Rosen Faculty Scholarship and Creative Works
This article reports on the findings of an empirical study conducted with senior hiring executives who represent various sectors of the hospitality and tourism industry in the Metropolitan Statistical Area (MSA) of Orlando, Florida. The geographic area was chosen for its representation of a number of hospitality and tourism sectors. While the sample represented various sectors, the purpose of the study was to identify perceptions of attributes preferred for entry-level workers primarily in the lodging and restaurant sectors. The article presents background information from the literature, methodologies employed within the study, as well as conclusions and recommendations for future education/industry …
Discounting Works In The Hotel Industry: A Structural Approach To Understanding Why, Robertico R. Croes, Kelly J. Semrad
Discounting Works In The Hotel Industry: A Structural Approach To Understanding Why, Robertico R. Croes, Kelly J. Semrad
Rosen Faculty Scholarship and Creative Works
This case study provides an empirical assessment of the relationship between discounting hotel room rates and hotel financial performance. The dynamics of the lodging industry are accounted for through the adoption of an error correction model. Recent research suggests that the use of discounting room rates may not be an effective pricing strategy as it results in increased occupancy rates at decreased average daily rates, thereby reducing a common financial performance indicator – revenue per available room (revPAR). The recommendation made to hotel managers, then, is to avoid discounting and instead adopt an average rate. This study generates opposing findings …
Brand Management In The Hospitality Industry, David J. Kwun
Brand Management In The Hospitality Industry, David J. Kwun
Rosen Faculty Scholarship and Creative Works
No abstract provided.
Building Association Attendance: Differences Between Chapter, Regional, And Annual Meetings From The Perception Of The Association Members, Jill Fjelstul, Kimberly Severt, Deborah Breiter
Building Association Attendance: Differences Between Chapter, Regional, And Annual Meetings From The Perception Of The Association Members, Jill Fjelstul, Kimberly Severt, Deborah Breiter
Rosen Faculty Scholarship and Creative Works
The objective of this study was to identify meeting patterns and trends related to chapter, regional, and/or annual conference attendance. Factors likely to increase attendance, attendance trends over a 5-year period, recommendations by association members, and the preferred mode of delivery were identified. Results will assist meeting planners in providing maximum benefits to association members and to potentially increase attendance at each conference level.
Food Safety At Fairs And Festivals: Vendor Knowledge And Violations At A Regional Festival, Ji-Eun Lee, Barbara A. Almanza, Douglas C. Nelson
Food Safety At Fairs And Festivals: Vendor Knowledge And Violations At A Regional Festival, Ji-Eun Lee, Barbara A. Almanza, Douglas C. Nelson
Rosen Faculty Scholarship and Creative Works
This 2-year study examined the food safety knowledge of food vendors at one of Indiana's largest festivals, and compared it with health inspection violations at this event. Ninety-four percent of nonprofit food vendors in 2006 and 100% of nonprofit food vendors in 2008 participated. Descriptive statistics, correlation matrices, and general linear models (GLM) were employed. Results for average knowledge scores were that respondents were able to correctly answer 6.16 out of 10 questions (62%) in 2006 and 10.2 out of 14 (73%) in 2008. Results from the correlations and the GLM showed that vendors serving temperature control for safety (TCS) …
Examining The Relationship Among Service Recovery, Affective Commitment, Calculative Commitment, And Trust For E-Travel Retailers, Khaldoon Nusair
Examining The Relationship Among Service Recovery, Affective Commitment, Calculative Commitment, And Trust For E-Travel Retailers, Khaldoon Nusair
Rosen Faculty Scholarship and Creative Works
There is a gap in the literature with respect to studies that examined the importance of service recovery for Generation Y customers in an online travel context. This study examines various dimensions of commitment important to the development and maintenance of enduring relationships with Generation Y. The theoretical foundations for this study are based on social exchange theory, commitment-trust theory, and organizational commitment theory. The results of the study shows that affective commitment and trust are the most important constructs for building longterm relationships following service recovery; on the other hand, calculative commitment had negative impact on trust. The implications …
An Analysis Of Event Managers' Problem-Solving Propensity: Applying The Problem-Solving Inventory (Psi) To The Field Of Event Management, Dana V. Tesone, Mary Jo Ross, Randall Upchurch
An Analysis Of Event Managers' Problem-Solving Propensity: Applying The Problem-Solving Inventory (Psi) To The Field Of Event Management, Dana V. Tesone, Mary Jo Ross, Randall Upchurch
Rosen Faculty Scholarship and Creative Works
The field of event management encompasses the conceptualization of a festival or event, a determination of the intended target market, coordination of systems, policies, and procedures needed to plan and support the event, and the eventual administration of a proposed event. This broad scope of functional duties surrounding event planning requires that an event manger have at his or her disposal a diverse repertoire of problem-solving abilities. Using Heppner's Problem-Solving Inventory (PSI) the researchers determined that the sampled group of event professionals from the International Special Events Society (ISEP) exhibited high levels of problem-solving self-confidence, high approach behavior, and high …
An Empirical Investigation Into Organizational Learning In Hotel Organization, Umut Avci, Izzet Kilinc, Fevzi Okumus
An Empirical Investigation Into Organizational Learning In Hotel Organization, Umut Avci, Izzet Kilinc, Fevzi Okumus
Rosen Faculty Scholarship and Creative Works
This study aimed to investigate the relationship among individual learning, team learning and organizational learning. Data was collected from 799 employees, who worked in four and five star hotels operated in Mugla, Turkey. The study findings indicate that there is a meaningful relationship among individual learning, team learning and organizational learning. In particular, team learning appears to explain organizational learning more than individual learning. Based on the study findings, it can be recommended that in order to facilitate organizational learning, hotel organizations should critically analyze and utilize the factors that facilitate team learning.
Examining Technology Adoption And Management Perception Of Inventory Management Systems: The Case Of Aruba Restaurants, Kimberly Severt, Robin B. Dipietro, Diana Herrera
Examining Technology Adoption And Management Perception Of Inventory Management Systems: The Case Of Aruba Restaurants, Kimberly Severt, Robin B. Dipietro, Diana Herrera
Rosen Faculty Scholarship and Creative Works
The purpose of this paper is to explore the use of automated inventory management systems (IMS) and identify the stage of technology adoption for restaurants in Aruba. A case study analysis involving twelve members of the Aruba Gastronomic Association was conducted using a qualitative research design to gather information on approaches currently used as well as the reasons and perceptions managers/owners have for using or not using automated systems in their facilities. This is the first study conducted using the Aruba restaurant market. Therefore, the application of two technology adoption models was used to integrate critical factors relevant to the …
Testing The Impact Of Tourism On Competitiveness: The Case Of Puerto Rico, Robertico Croes, Manuel A. Rivera
Testing The Impact Of Tourism On Competitiveness: The Case Of Puerto Rico, Robertico Croes, Manuel A. Rivera
Rosen Faculty Scholarship and Creative Works
This study examines the empirical relationship between tourism and the competitiveness of a destination. It uses the cointegration and error correction model (ECM) in a bivariate context as a precondition to apply the Granger causality test. This procedure was carried out in the case of Puerto Rico's tourism industry during 1960–2004. The study found cointegration in the intertemporal rather than the contemporaneous effects, as well as a one-directional causality running from changes in tourism spending to changes in competitiveness. This result highlights the long-run equilibrium spending behaviour of tourists as a major concern of destination managers.
A World Ranking Of The Top 100 Hospitality And Tourism Programs, Denver E. Severt, Dana V. Tesone, Tim Bottorff, Monica L. Carpenter
A World Ranking Of The Top 100 Hospitality And Tourism Programs, Denver E. Severt, Dana V. Tesone, Tim Bottorff, Monica L. Carpenter
Rosen Faculty Scholarship and Creative Works
The article provides an analysis of scholarly contributions to 11 hospitality and tourism refereed journals for the years 2002 to 2006. It presents the top 100 programs as ranked by instances of publications across 11 journals for a recent 5-year period. For the 5-year period, results indicate The Hong Kong Polytechnic University in the top position based on sums of instances, authors, and articles. Second, the researchers updated, modified, and extended a previous study published by the Journal of Hospitality & Tourism Research for similar information for the years 1992 to 2001. Following the update, an additional 15-year aggregate snapshot …
An Analysis Of The Motivators And Inhibitors Affecting Association Meeting Attendance For Generation X And Baby Boomers, Jill Fjelstul, Kimberly Severt, Deborah Breiter
An Analysis Of The Motivators And Inhibitors Affecting Association Meeting Attendance For Generation X And Baby Boomers, Jill Fjelstul, Kimberly Severt, Deborah Breiter
Rosen Faculty Scholarship and Creative Works
The objective of the study was to compare the similarities and differences between the inhibitors and motivators of Generation X and Baby Boomers in regard to conference attendance. Specifically, conference attendance motivators and inhibitors were explored and reported. The results will be useful to association managers and conference planners as they design programs for their members to best meet their professional needs.
Strategic Human Resource Management Performance Metrics For Unit-Level Managers: An Exploratory Study Of U.S. Casual Restaurants, Kevin S.W. Murphy
Strategic Human Resource Management Performance Metrics For Unit-Level Managers: An Exploratory Study Of U.S. Casual Restaurants, Kevin S.W. Murphy
Rosen Faculty Scholarship and Creative Works
Many restaurant organizations have committed a substantial amount of effort to studying the relationship between a firm’s performance and its effort to develop an effective human resources management reward-andretention system. These studies have produced various metrics for determining the efficacy of restaurant management and human resources management systems. This paper explores the best metrics to use when calculating the overall unit performance of casual restaurant managers. These metrics were identified through an exploratory qualitative case study method that included interviews with executives and a Delphi study. Experts proposed several diverse metrics for measuring management value and performance. These factors seem …
Hotel And Restaurant Entry-Level Job Competencies: Comparisons Of Management And Worker Perceptions, Dana V. Tesone, Peter Ricci
Hotel And Restaurant Entry-Level Job Competencies: Comparisons Of Management And Worker Perceptions, Dana V. Tesone, Peter Ricci
Rosen Faculty Scholarship and Creative Works
This article presents the findings of a central Florida study of lodging and restaurant managers as well as entrylevel workers who were graduates of hospitality management programs. It provides a theoretical construct as a basis of the methodology employed. The article then reports the findings of perceptions of desired knowledge, skills and abilities, and attitudes associated with entry-level employees. It further compares desired levels of preparation for entry-level positions in the industry as reported by respondents of both groups. Finally, the authors present conclusions and implications for central Florida practitioners and educators.
Spatial Dimensions Of The Orlando Destination Region, Shaul Krakover, Youcheng Wang
Spatial Dimensions Of The Orlando Destination Region, Shaul Krakover, Youcheng Wang
Rosen Faculty Scholarship and Creative Works
This article aims to empirically examine the concept of a destination region using a case study approach. Two conflicting hypotheses are considered for the spatial structure of tourism in Orlando's destination region: the bubble pattern vis-à-vis a dispersed pattern. Locational concentration and the industrial mix of Orlando's tourist-related firms are examined by analyzing data revealing their location and business specialization. Findings reveal the concentration of the accommodation and dining firms near the theme parks area in a bubble-like pattern. Conversely, smaller scale attractions, convention services, and visitor and professional services tend to locate in high proportions outside of the core …
Millennial Students, Movies And Tourism, Jeeyeon Hahm, Randall Upchurch, Youcheng Wang
Millennial Students, Movies And Tourism, Jeeyeon Hahm, Randall Upchurch, Youcheng Wang
Rosen Faculty Scholarship and Creative Works
This study examines the degree to which the leisure activity of "going to a movie film" influences an individual's image formation process, and therefore desire to visit the portrayed tourist destination. The results of this single case study are twofold. First, demographic differences occur between pretest and posttest measures of destination attributes as the result of exposure to a destination specific movie, and second, the desire to visit the film locations as expressed in the movie significantly vary by gender, age, and ethnicity.
Analysis Of Japanese Hotel Employees' Job Satisfaction And Its Association With Annual Income And Other Socio-Economic Variables, Tadayuki Hara, Dana Tesone
Analysis Of Japanese Hotel Employees' Job Satisfaction And Its Association With Annual Income And Other Socio-Economic Variables, Tadayuki Hara, Dana Tesone
Rosen Faculty Scholarship and Creative Works
Researcher conducted quantitative analyses of Japanese hotel employees' job satisfaction and its association with the other variables such as actual annual salary, desired annual salary, age, gender, highest education, years in the industry, number of jobs switched, size of the hotel etc. While some of the descriptive statistics might indicate that overall mean score of the job satisfaction appears to be improving, the research revealed where the increased variances of satisfaction might have come from. Series of hypotheses testing based on the industry-generated questions were conducted. While there were substantial evidences to support some allegations, relatively huge variances often indicated …
Evaluating Short-Term Tourism Economic Effects In Confined Economies: Conceptual And Empirical Considerations, Robertico Croes, Denver E. Severt
Evaluating Short-Term Tourism Economic Effects In Confined Economies: Conceptual And Empirical Considerations, Robertico Croes, Denver E. Severt
Rosen Faculty Scholarship and Creative Works
Given the necessary involvement of government with the tourism product, accountability for government's expenditures of tax dollars is of increasing importance. This paper discusses the literature for three types of analyses that governments can use to ascertain the effectiveness of their spending of tax dollars to promote a tourism destination. The shortcomings and benefits for each method are discussed. Conclusions based on the type of method chosen require that the user understand the specific context, time horizon and their need for the study. For the case study presented in this paper, the context of a confined area, the time horizon …
Value As A Measure Of Tourism Performance In The Era Of Globalization Conceptual Considerations And Empirical Findings, Robertico Croes
Value As A Measure Of Tourism Performance In The Era Of Globalization Conceptual Considerations And Empirical Findings, Robertico Croes
Rosen Faculty Scholarship and Creative Works
In general, both the World Tourism Organization (WTO) and the World Travel and Tourism Council (WTTC) consider the trends of tourist arrivals and receipts as indicators in comparing the performance of destinations and regions. These considerations are based on the annual average percentage change in arrivals and receipts and a comparison that is made across time. This methodology is incomplete, however, particularly in light of the new exigencies of globalization. The study proposes an alternative approach based on the concept of value. Value is founded on the premises of microeconomics, and it provides more reliable and effective information to improve …
Tourism And Terrorism: A Historical Analysis Of Major Terrorism Acts And Their Impact On Tourism Destinations, Abraham Pizam, Ginger Smith
Tourism And Terrorism: A Historical Analysis Of Major Terrorism Acts And Their Impact On Tourism Destinations, Abraham Pizam, Ginger Smith
Rosen Faculty Scholarship and Creative Works
Since before the end of the Cold War, terrorism acts have had major effects on tourism destinations. As a result, the 'shadowy, mobile, and unpredictable' forces of terrorism are becoming an unfortunate part of the travel and tourism landscape. Few can forget the explosion that killed three in Paris in 1986, the home-made pipe bomb in Tel Aviv in 1990, the November 1997 massacre of 58 tourists at Luxor's Temple of Hatshepsut in Egypt, and the Kenyan and Tanzanian US Embassy truck bombings killing 263 in August 1998. This paper provides a quantitative analysis of major terrorism events around the …