Business Commons^™

The Mink Framework: Towards Measuring Individual Knowledge, Mohamed Ragab, Amr Arisha

Articles

Knowledge is the currency of the current economy and a vital resource for sustaining organisational performance in today’s knowledge-based intensively competitive business environment. To avoid the detrimental consequences of knowledge loss, managers are urged to identify where knowledge stocks exist and how knowledge flows within their organisations by identifying knowledge holders among their employees. Although some studies have attempted to use different methods to measure knowledge at the organisational level, very few have addressed the individual knowledge holder. Moving from a critical literature review of the existing knowledge measurement approaches, this paper proposes a novel framework that enables organisations to …

Understanding The Emergence Of New Institutional Logics: A Boundary Story, Nicolas Battard, Paul Donnelly, Vincent Mangematin

Conference papers

We contribute to the literature of institutional logics by integrating a complementary view which is of composite boundary. We integrate the physical, social, and mental boundaries that encompass both the material and symbolic aspects of institutions in order to study the institutional change of knowledge – 'Mode 1 vs. 'Mode 2'. We identified three strategies that describe the extent to which scientists engage in this new area. Embracing is characterised by a commitment to the emerging area of nanoscience and nanotechnology at every level of boundary. While the second strategy – adjusting – describes a partial commitment, the third and …

The Strategic Planning Process In Complex Settings: The Case Of Construction Professional Service Firms, Roisin Murphy, Iain Henderson

Conference papers

No abstract provided.

Building Co-Operation Between Tourism And Culture In The West Of Ireland, Bernadette Quinn, Ziene Mottiar, Theresa Ryan

Conference papers

Redressing regional imbalance is now a key challenge in Ireland. Dublin is the destination of choice for more than two fifths of the market and the number of visitors holidaying outside of the Dublin region has declined significantly between 2003 and 2009. One way of redressing regional imbalance is to harness the tourism potential of the cultural sector. Spread throughout the regions is a wealth of cultural activity and a well developed infrastructure of venues staging vibrant arts activity of international calibre, be it in visual arts, film, literature or the performing arts. This activity engages 2.3 million Irish citizens …

The Specification Of Store Environments: The Role Of Design-Architecture In The Development Of Retailer Brand Loyalty, John Murray, Jonathan Elms Dr.

Conference proceedings

This paper proposes a conceptual framework for the inclusion of the aesthetic in the study of retail branding. It proposes modifications to the Mehrabian & Russell (1974) stimulus-organism-response model which characterises most approaches to the holistic study of store environments. Store prototype and retailer attachment are among the global and attribute level variables that could together with collative variables such as novelty and complexity help explain retail brand loyalty. The framework is exploratory and aims to add to existing knowledge on the dynamic, situated, perceptive processes at hand when consumers are exposed to the multitude of cues and messages typically …

Integrated Framework To Optimise Decisions: Supply Chain Serious Game (Ausum), Amr Arisha, Ayman Tobail

Conference papers

Supply chain (SC) management challenges impose high pressure on the firm experts to explore innovative techniques to achieve better understanding of the impact of decisions on SC network performance. High complexity and dynamism of SC reflect on the limitations of traditional learning methods. Serious games have recently been identified as a potential learning approach for complex systems. This paper aims to develop an integrated simulation-based serious game (AUSUM) which incorporates optimisation techniques in an attempt to minimise risks and deliver better learning experience. The proposed game can be used for training and education purposes.

Two Decades Of Rpl/Apel In Ireland: Practitioner Views, Deirdre Goggin

Level 3

My initial involvement was as an RPL assessor of an application for a marketing subject I was delivering through the Continuing Education Department. At the time RPL was not as developed as it is now within CIT. I received the required paper work and sat down with Phil O’Leary, CIT’s RPL Officer, who familiarised me with the process. In later years I moved from the private sector into the RPL office of CIT. I assisted staff and students in the RPL process, in preparing and assessing material. In conjunction with Phil O’Leary we developed an updated student handbook for circulation …

An Integrated Decision Support Framework For Assessing Food Supply Chain Risk Management Processes: A Food Retail Case Study, Amr Arisha, John Crowe

Conference papers

Global confidence and reliability in Irish food supply chains are essential elements to overall competiveness and future growth. The complex nature of food supply chains make them vulnerable to many sources of risk, both internal and external. Integrating the SCOR11 model with system dynamics and discrete-event simulation modelling is effective decision support integration, reducing the risks decision makers have to manage daily. At GRD, using the integrated framework to assess the risks associated with lean initiatives helped management in understanding both the risk scenario, likelihood and impact factor of their decisions on operations performance measures.

Towards Operations Excellence: Optimising Staff Scheduling For New Emergency Department, Amr Arisha, Waleed Abo Hamad

Conference papers

This paper presents a case study of an Emergency Department of a public hospital in Dublin, and uses an integrated approach to determine optimal staffing levels to meet the challenges of its dynamic patient demand levels. A comprehensive stochastic model is developed to incorporate patients care pathways and the resources required along their treatment journeys. Analytical Hierarchical Process is utilised to enable decision makers to set their preferences for the facility’s strategic objectives. Evolutionary algorithms are applied to optimise staff schedules. The resulted optimized schedules maintains continuity of care delivery for patients while ensuring a balanced equilibrium among available staff.

Clarifying Action As Emerging Novelty: Disentangling Knowledge Creating In Routines, Conor Horan, John Finch

Conference papers

Our understanding of knowledge creating characteristics in routines is in its infancy. Research on generative and emergent qualities of organisational routines, and their ability to assist actors arriving at new distinctions in practice, remains underdeveloped. Routines theory has been used to demonstrate processes as being generative (Feldman & Pentland, 2003; Pentland, Feldman, Becker, & Liu, 2012), as producers of ideas and as emergent (Feldman, 2000). More recent efforts have argued for a dialogical approach to studying how new organisational knowledge emerges. This paper looks at organising for ‘knowledge creating’ by combining dialogical exchanges within the ostensive-performative theory of routines (Feldman …

The Leadership Style Of Thatcher And Lincoln As Portrayed In Film, Abilmagzumova Anel

Level 3

My work is based on a psychological analysis from the point of view of theories of leadership, and includes an analysis of the political style of Margaret Thatcher and Abraham Lincoln. These theories have been covered in the lectures on the psychology of leadership which took place in April 2013 in the PSU. Analysis in this paper is based on nine major theories, the key points of which are described below. The main context of the study was examining the movies "The Iron Lady" (2012) and "Lincoln" (2013). The main conclusion is the confirmation of the truth of those theories …

Two Decades Of Rpl/Apel In Ireland: Practitioner Views, Maeve O’Grady

Level 3

The process led with the supply of forms written in a formal language that the participants were not used to. The RPL was to be done first, before there was any familiarity with the formal language and requirements of third-level. Their experiential knowledge was tacit and needed to be brought to a cognitive level.

Two Decades Of Rpl/Apel In Ireland: Practitioner Views, Phil O’Leary

Level 3

I was first involved with RPL in 1996. I began working in CIT in July of that year to run a project trialing APL. It was a two year project, funded under the EU Adapt programme to develop and deliver policy and procedures for APL and to trial its use. The project proposal was written by CIT staff members Ray Coughlan and Michael Delaney.

Two Decades Of Rpl/Apel In Ireland: Practitioner Views, Oran Doherty

Level 3

In 2006, I commenced employment at Letterkenny Institute of Technology as the RPL Facilitator. This position was funded by Líonra (Higher Education Network for the Border Midlands and Western region of Ireland). The purpose of the project was to recognise with a third level qualification learning that occurred in the workplace – specifically learning in IT and Business

Emotional Incongruity In The Interpersonal Relationships Of University Students: A Research Report, Olga Kolyukh, Gulnara Kazhikenova

Level 3

This article reports on the emotional security of a sample group of university students based on analysis of survey findings from 2012. The broad purpose of the survey was to assist both teaching staff and students to understand the dynamic in interpersonal communications and the impact of communications on parties in the interaction. The survey instrument was a standardised psychological test for indicators of emotional stability and stress levels. It was implemented with a representative sample of one-hundred students across the third year of a bachelor programme in Pavlodar State University, Kazakhstan. The findings were analysed using four tools: Lyusher's …

The Mink Framework: Developing Metrics For The Measurement Of Individual Knowledge, Amr Arisha, Mohamed Ragab

Conference papers

Knowledge is the currency of the current economy and a vital resource for the sustainability of performance quality in today’s knowledge intensive business environment. To avoid the detrimental consequences of knowledge loss, managers are urged to identify where knowledge stocks exist and how knowledge flows within their organisations by keying out wellsprings of knowledge among their employees. Although some studies have attempted to measure knowledge on an organisational level using different methods, very few studies have addressed the individual knowledge carrier. Moving from a critical literature review of the existing approaches to knowledge measurement, this paper proposes a novel framework …

Principles And Practices Of Bar And Beverage Management - The Drinks Handbook, James Peter Murphy

Books

Murphy, J. (2013) The Principles and Practices of Bar and Beverage Management - The Drinks Handbook, Goodfellows Publishing Ltd, Oxford, England.

The Principles and Practices of Bar and Beverage Management - The Drinks Handbook is an authoritative resource and comprehensive training guide, essential for all students, bartenders, sommeliers, mixologists, waiters and food and beverage practitioners the world over. Written and configured in an accessible and user-friendly style, packed with facts, explanatory illustrations and case studies it provides an in-depth knowledge of the products, plus the technical skills, practices and latest developments in the bar and beverage area.

Principles And Practices Of Bar And Beverage Management, James Peter Murphy

Books

Murphy, J. (2013) The Principles and Practices of Bar and Beverage Management, Goodfellows Publishing Ltd, Oxford, England.

Principles and Practices of Bar and Beverage Management is a comprehensive text and resource book designed to explain the latest developments and new complexities of managing modern bars - be they stand alone or part of larger institutions such as hotels and resorts.

Principles And Practices Of Bar And Beverage Management, James Peter Murphy

Books/Book Chapters

Principles and Practices of Bar and Beverage Management is a comprehensive text and resource book designed to explain the latest developments and new complexities of managing modern bars - be they stand alone or part of larger institutions such as hotels and resorts.

Consumer expectations have changed, and a bar today must deliver an integrated social experience in a safe modern environment, which also offers the latest products and services in a professional and engaging fashion. Against a background of increasing competition and an increasingly sophisticated customer base, this text has been designed to support the bar and beverage skills …

The Principles And Practices Of Bar And Beverage Management - The Drinks Handbook, James Peter Murphy

Books/Book Chapters

The bar and drinks business is hugely competitive. The key to success or failure between the many beverages and services offered in any bar is the employees who make, market, sell and serve them. Customer expectation and demand is constantly increasing and so it’s crucial for all staff to have comprehensive product knowledge and superior specialized service skills.

The Principles and Practices of Bar and Beverage Management - The Drinks Handbook is an authoritative resource and comprehensive training guide, essential for all students, bartenders, sommeliers, mixologists, waiters and food and beverage practitioners the world over. Written and configured in an …

The People Dimension In Logistics And Supply Chain Management – Its Role And Importance, Edward Sweeney

Books/Book chapters

It is widely recognised that the effective application of logistics and supply chain management (SCM) has a vital role to play in European economic recovery. Experience suggests that success in achieving higher levels of supply chain integration (SCI) depends on both physical and technical components (the hard-wiring), as well as human and behavioural components (the soft-wiring). There is significant evidence that the latter has been largely neglected by the logistics and SCM community. Furthermore, it appears that the majority of supply chain improvement initiatives by practitioners have been primarily concerned with technological, structural and process issues. This chapter …

Pricing European And American Options In The Heston Model With Accelerated Explicit Finite Differencing Methods, Conall O'Sullivan, Stephen O'Sullivan

Articles

No abstract provided.

Social Norms Marketing, Social Networks And Alcohol Consumption: A Collegiate Context. Investigating Feasability In Ireland., Sarah Samdani

Doctoral

The current Irish policies have not been adequately effective in reducing alcohol consumption. There is a need to consider alternative strategies, such as the increasingly popular SN marketing campaigns, which have been applied successfully in the US college system. However, the potential of these campaigns has not been evaluated in Ireland. It is also not clear from the literature if descriptive or injunctive norm types will be more likely to induce behaviour change. Further, while SN interventions tend to provide ‘friends’ or ‘typical student’ as referent groups, little is understood about how individuals visualize these groups and how salient these …

Accessing International Markets: How Professional Service Firms Internationalise, Deirdre Mcquillan, Pamela Sharkey Scott, Vincent Mangematin

Conference papers

Professional service firms (“PSFs”) increasingly rely on internationalisation to drive their growth strategy. Their professional reputation and networks of relationships are critical due to the high knowledge complexity of their services. Yet international business process theory, while identifying learning as the critical tool for addressing foreign market risk, provides little insight into how PSFs build relationships and reputation for internationalisation. Our qualitative multiple case research study of the PSF internationalisation process identifies phases of interplay between learning, relationship and reputation building. These findings extend international business process theory by revealing the role of reputation and relationship building during the internationalisation …

Supply Chain "Mega-Trends": Current Status And Future Trends, Edward Sweeney

Practitioner Journals

The supply chain management (SCM) concept has become embedded in the thinking of many organisations in recent years. Originally introduced by management consultants in the early 1980s, SCM has a strong focus on integration of processes across functions within firms, as well as between the organisations that comprise the wider extended enterprise. There is a significant body of research to support the notion that the consistent delivery of value to customers is predicated on higher levels of intra-firm and inter-firm integration. Putting the supply chain integration (SCI) concept into practice is critically dependent on the ability of firms to manage …

Internationalisation In A Network Environment: A Conceptual Model Of How Professional Service Firms Internationalise, Deirdre Mcquillan, Vincent Mangematin, Pamela Sharkey Scott

Conference papers

Professional service firms (“PSFs”) increasingly rely on internationalisation to drive their growth strategy. Their professional reputation and networks of relationships are critical due to the high knowledge complexity of their services. Yet international business process theory (“IB”), while identifying learning as the critical tool for addressing foreign market risk, provides little insight into how PSFs build relationships and reputation for internationalisation. Our qualitative multiple case research study of the PSF internationalisation process identified five phases of interplay between learning, relationship and reputation building. These findings extend IB theory by revealing the role of reputation and relationship building during the internationalisation …

Will The Construction Contracts Bill Improve Subcontractor Cash Flow?, Tony Cunningham

Other Resources

Cash-flow is very important to any construction business and its effective management is a key function of quantity surveyors, particularly those working in the contracting sector. Successful cash-flow management is challenging at the best of times, but takes on a heightened importance in times of economic difficulty. Irish contractors and, in particular, subcontractors are currently experiencing unprecedented financial difficulties in the wake of the banking and property market collapse. In an attempt to alleviate these difficulties and improve cash flow within the Industry, Senator Feargal Quinn introduced The Construction Contracts Bill 2010, (The Bill) in the Seanad. This study investigates …

Link Levy To Services- Not Urban Middle Class Assets, Tom Dunne

Articles

Paying any tax is an unwelcome burden, but in Ireland many have a particular aversion to taxes on their homes. We are not alone in this. Elsewhere, taxes on homes are also unpopular; witness the People's Initiative to Limit Property Taxation which forced the California state government to cut property taxes. Nevertheless, residential property taxes remain an almost universal feature of developed countries because of compelling economic arguments for them. Also, local property taxes are regarded as the best means of funding local government.

Rarely, it seems to me, is there such a distance between what the public wants and …

Beyond Big Business For Student Work Placement: An Overview Of Project Results., Lyndsey El Amoud, University College Cork, Higher Education Authority, Roadmap For Employment Academic Partnerships

Presentations

No abstract provided.

Sustainable Purchasing Practices: An Investigation Into Current Industry Awareness And Practice, Frank Palisi, Kathryne Newton, Edward Sweeney

Conference papers

This research study illustrates the importance of sustainable purchasing practices for organizations in the U.S. distribution industry and answers several important questions: what is the current awareness of U.S. organizations regarding sustainable purchasing practices; to what extent are U.S. organizations evaluating, selecting, and retaining suppliers based upon sustainable purchasing practices; and to what extent are sustainable purchasing practices being implemented by the U.S. organizations under study? With an ever increasing global economy, is it critically important for organizations to put in place sustainability practices; the biggest impact organizations can make is often in an organization’s purchasing department. The researcher begins …