Business Commons^™

Understanding Collaborative Writing Of Technical Proposals With A Process/Product Model, Frank Joseph Greco

Engineering Management & Systems Engineering Theses & Dissertations

Group work creates concerns with respect to performance, collaboration, and conflict management. Writing technical proposals creates appropriate settings for gaining insight into work group efficiencies and project conflict. The research involved different work groups preparing responses to Federal Government solicitations. A proposed Process/Product model was applied to create a new framework and perception of the technical proposal development effort. There exists a rich dialectic between the forces of Process, (how the effort is accomplished), and, Product, (what the effort will produce.) The investigation attempted to learn if the P/P model provides explanations for project conflict during technical collaborative writing.

The …

The Relationship Between Machiavellianism, Self-Monitoring, And Adaptiveness To The Performance Of Real Estate Sales Professionals, Dianne Broman Eppler

Theses and Dissertations in Business Administration

The focus of sales management is on insuring the success of the corporation by selling its goods or services. The most significant impact on the firm's success is the ability of the sales force to perform. Research to determine what makes a successful salesperson is extensive; however, the results are inconsistent and disappointing. In light of the significant financial impact the sales force has on the firm, additional research that identifies determinants of sales success is necessary.

The purpose of this dissertation was to examine the relationships between personal characteristics and sales performance. Specifically, Machiavellianism, self-monitoring, and adaptiveness were hypothesized …

Characteristics, Perceived Skills And Leadership Styles Of Female Executives In The Senior Executive Service, Ahmad Mashayekh

Theses and Dissertations in Urban Services - Urban Management

Recent studies have expressed considerable interest in the representation of women in the upper-level management in the federal government. Yet, very little is known about the characteristics and attributes of women in the executive level of the federal services. Most of the studies are undertaken to examine how women are different from the established male standards, or have used different models or variables to explain the slow career advancement of the women.

Using a 1991 survey of 278 female executives in the Senior Executive Service (SES) this study examines the characteristics, personal attributes, barriers, experiences, and leadership styles of women …

Taxes And Dividend Policies: An International Study, Chinwe Edna Nweke

Theses and Dissertations in Business Administration

The tax effects hypothesis states that dividends have a negative impact on the value of a firm due to the preferential treatment given to capital gains over dividend income in some countries. This study tests the tax effects hypothesis in five countries: Australia, France, Germany, Japan and United States. The countries are selected because each had a significant tax law change within the period of study (1983-1991) and therefore provides an excellent opportunity for validation of this hypothesis.

The tax effects hypothesis is tested by first examining the effects of tax law changes on dividend payout ratios and then by …

The Impact Of Educational Interventions On Organizational Culture At An Urban Federal Agency, Janet Myrick Mckenzie

Theses and Dissertations in Urban Services - Urban Education

Organizational culture in traditional terms, encompasses the beliefs, mores, customs, behavioral norms and ways of doing business. The theoretical research and studies conducted by practitioners and scholars such as Max Weber, Mary Parker Follett, Frederick Taylor, Chester Barnard, Elton Mayo, Rensis Likert and Edgar Schein contribute much to the intellectual framework for studying today's complex and ever changing organizations.

This study on the "Impact of Educational Interventions on Organizational Culture" is an evaluation of a major educational initiative undertaken by an urban federal agency, namely the National Aeronautics and Space Administration's Langley Research Center (NASA-LARC). The design of this educational …

The Effects Of Perceived Upward Influence Rewards And Personality Moderators On Job Satisfaction And Productivity In An Employee Suggestion Program, David J. Braun

Psychology Theses & Dissertations

The extent to which work satisfaction, task satisfaction, suggestion quantity and suggestion quality may be affected by upward influence and reward in a suggestion program was investigated using 160 students as subjects. Locus of control and growth need strength were investigated in terms of their effects as personality moderators. Subjects offered suggestions during three trials for nine topics representing university problems. The percentage of suggestions accepted by a review committee was manipulated as four levels of an upward influence condition (0'/o, 25'/0, 50'/o and 75'/o). In addition, subjects were randomly assigned to either a no-reward or reward condition, in which …

An Evaluation Of The Implementation Of Total Quality Management In A Service Organization, Charles Stanford Stevens

Engineering Management & Systems Engineering Theses & Dissertations

This research consists of a formative evaluation designed to identify the steps necessary to revitalize a formerly successful Total Quality Management (TQM) process at a U.S. Navy engineering and logistics support organization. The research also developed a methodology to account for the fact that the investigator is a well-informed insider who served as one of the principle change agents for the TQM implementation.

The research is based on the researcher's observation that the major cause for the waning implementation was due to senior management and leadership issues and the organization-wide processes with which they interface. The investigation consisted of an …

A Cipp Evaluation Of The Administrative Associate Training Program Through Sentara, Patricia A. Criswell

Community & Environmental Health Theses & Dissertations

Hospitals are facing change in today's environment. In order to meet these growing challenges, they are responding by providing value added services. Value added services have been defined as reducing inefficiencies and improving quality and service. Operational restructuring in the form of a new concept called patient-focused care has become the paradigm shift and structural revamping at several hospitals across the nation. Sentara Hospitals have adopted this program to improve the clinical and service quality delivered to the patient. An integral component of this new approach is the multiskilling of staff to reduce duplication, inefficiencies, and improve the quality provided …

A Test Of Bass's Model Of Transformational Leadership Among Managers In The Dominican Republic, Nancy Urbaez Echavarria

Psychology Theses & Dissertations

This study tested the generalizability of Bass's theory of transformational leadership to employees of a company in the Dominican Republic. A Spanish translation of Bass's Multifactor Leadership Questionnaire (MLQ) was used to assess the leadership styles. The factor structure for Dominican workers was not identical to the structure observed in United States samples. Nevertheless, the pattern of results followed rather closely the pattern observed in United States samples. Consistent with research conducted in the U.S., subordinates who had transformational leaders reported more satisfaction and effectiveness and greater effort and organizational innovativeness than subordinates who had transactional or laissez faire leaders. …

The Impact Of Leadership Style And Subordinate Charisma On Organizational Outcomes, Amy L. Vick

Psychology Theses & Dissertations

Three hundred and forty members of the administration and finance departments in a loc~l university participated in a study designed to examine the relationships between leadership style (transformational, transactional, laissez-faire) and job satisfaction, rated leader effectiveness, effort, group cohesiveness, performance, group effectiveness, organizational involvement, role clarity, role conflict, intent to turnover, and absenteeism. Correlation and regression analyses indicated that transformational leadership often is associated with improved levels of important work outcomes. In addition, regardless of leadership style, followers high in charisma are more satisfied when their leader demonstrates a lower level of charisma. Lastly, the "falling dominoes" effect of transformational …

Materialism And The Self, Kathleen Shirley Micken

Theses and Dissertations in Business Administration

Materialism has been called the most significant macro development in modern consumer behavior. Despite its importance, research about the construct is rather new. Two scales have been developed to measure materialism, one proposed by Belk, the other by Richins and Dawson.

The purpose of this dissertation is threefold. First, it extends the materialism research program by investigating the relationship between materialism and one's self concept. Hypotheses which drive the research posit that people who are more materialistic have lower self-esteem, are less likely to be self-actualized, are extrinsically rather than intrinsically motivated, and are likely to be high self-monitors. The …

Managerial Roles And Entrepreneurship In Non-Profit Urban Arts Agencies In Virginia, Beth Joan Novitch Rossheim

Theses and Dissertations in Urban Services - Urban Management

The future of the arts in Virginia depends on knowing how arts agencies are functioning and surviving at a time of resource decline. What roles do managers play in administering agencies? What business and management skills do managers use to maintain an agency and to relate to the community? How do managers handle cutbacks? Does entrepreneurship create more viable arts agencies?

Bivariate data analysis separated managers into four role groups: entrepreneur, administrator, artist, and caretaker, according to their perceived degree of programmatic creativity and documented access to organizational resources. Managerial role types were compared with management behaviors to discern significant …

A Preliminary Study Of A Job Analytic Inventory Derived From A Behavioral Consistency Method For Assessing Intrinsic Motivation, William John Banis

Theses and Dissertations in Urban Services - Urban Management

The research question for this study asked if the Job Specifications Inventory (JSI) had acceptable internal reliability and an ability to differentiate among occupational groups. The JSI was designed to have subject matter experts rate the importance of skill, content, context, relationship and work focus requirements of jobs or occupations. The JSI used a taxonomy of 268 behavioral elements derived from the content analyses of satisfying achievements reported by a large, diverse clientele. A clinical-type behavioral consistency method was used to extract performance dimensions from clients' achievements to build the taxonomy. The achievement-based taxonomy was seen as potentially enhancing productivity …

Cross-Cultural Issues In The Management Of German-Owned Business Subsidiaries In Hampton Roads, Teja Ulrich

Engineering Management & Systems Engineering Theses & Dissertations

'Culture' can be described as patterns of thinking, feeling and acting that distinguish one cultural group from another. Cultural diversity is therefore likely to introduce variety to organizations in which individuals from different national backgrounds are working together. Although this variety bears the potential for an improvement of the cognitive development in the organizations, managers of multicultural business organizations tend to perceive cultural diversity as a disadvantage. This thesis attempts to identify the impact of cultural differences between Germans and Americans on organizations in which German managers work with American employees. German managers of eight business subsidiaries in the Hampton …

Cultural Transposition: Exploring Meanings Of And Strategies For Cross-Cultural Transfer Of Organizational Practices, Yongming Tang

Engineering Management & Systems Engineering Theses & Dissertations

The research objective is to study the phenomenon of transferring organizational practices which are conceptualized in one culture to another different culture. The purpose of the study is (1) to understand how cultural values and beliefs are manifested in behavior; (2) to explore how the Western organizational practices are interpreted and assimilated into an organization in an Eastern culture; and (3) to explore strategies for the fit between local cultural orientations and imported organizational practices. A qualitative, interpretive, and reflexive research methodology was developed to conduct this study.

The study was conducted in two phases. The first phase was designed …

Diffusion Of Total Quality Management: An Organizational Self-Production Perspective, Baizhong Zhao

Engineering Management & Systems Engineering Theses & Dissertations

American industries are in the process of a quality revolution. Most companies are busy implementing Total Quality Management (TQM) programs. However, the experience of both Japanese and American companies indicates that successful TQM implementation depends on an understanding of implementation processes, which itself relies on an understanding of organizational self-organizing, for it is through this process that TQM gets diffused and becomes a core component of an organization's culture. Self-organizing is a so-called process-oriented approach, based on theory from cybernetics (Ashby, 1962; Steier & Smith, 1985; von Foerster, 1960), dissipative structure theory (Prigogine & Stengers, 1984), and chaos theory (Gleick, …

The Influence Of Cohesive Groups On The Ethical Behavior Of Public Employees: An Analysis Of An Urban University, Patricia Bellin Strait

Theses and Dissertations in Urban Services - Urban Management

Ethics problems permeate all aspects of public agencies. This is especially true in urban areas where public workers have frequent interactions with large numbers of civilians. The results of unethical behavior often have very tangible effects with perhaps the most serious consequences being the deterioration of public services and the destruction of public trust.

This dissertation explores Milton Fisk's Group Ethics Theory which states that ethical behavior varies according to cohesive group membership. In order to investigate Fisk's theory, an ex post facto study was performed within a single urban university. The primary independent variable was group membership. Data was …

Export Marketing Development Program Selection, Albert Phillip Bianchi Jr.

Theses and Dissertations in Urban Services - Urban Management

The purpose of this study was to determine if there is an arrangement of export development programs which could be utilized by state agencies to best serve the economic and social policy goals of states.

Quantitative and qualitative techniques were employed in conducting this research. Descriptive information was gathered from surveys of state export development agencies. A Delphi methodology was used to gain consensus from public managers about program goals and program effectiveness.

The research demonstrates that there are primary goals which states pursue, such as employment generation and providing exporter assistance, for which certain export promotion activities are considered …

The Perceived Role Of High-Level Black Urban Managers In Virginia, Karen Ann Johnson

Theses and Dissertations in Urban Services - Urban Management

Focusing on sixteen cities in Virginia, the researcher studied the perceived managerial and career roles that high level black urban managers play in local government. From June to August 1991, black managers in the study completed self-assessments in the following areas: (1) socio-demographics, (2) perceived managerial and career role, (3) behaviors associated with managerial activism, pursuing the needs of the black community and career development, and (4) characteristics of their work environment. Based on their responses, the managers were assigned to role groups. Differences among the groups were noted. The entrepreneurs reported a higher degree of organizational support, role norm …

Computer Use In The Scientific Office, Douglas L. Miller

Psychology Theses & Dissertations

Over the past two decades computers in research and development organizations have become a complex and integral part of the work process. Yet to date only a handful of systematic investigations have addressed issues involving scientists' or other professionals' use of computers, and very little is known about factors influencing use (Bikson and Gutek, 1983; Blacker and Brown, 1986; Collopy, 1988; Gasser, 1986; Helander, 1985; Nickolson, 1985; Pope, 1985). As a result, this research was designed to address four objectives. The first was to develop and evaluate a descriptive model of variables influencing scientists' computer use. The second objective was …

The Effects Of Training And Feedback Format On Reactions To In-Basket Feedback And On In-Basket Performance, Michael G. Fedorko

Psychology Theses & Dissertations

The purpose of this research was to investigate the effects of training and feedback format on reactions to in-basket feedback and on in-basket performance. Performance was evaluated with a 2 (Training) x 3 (Feedback) x 2 (In-Basket) x 5 (Dimension) repeated measures factorial design. Reactions were evaluated with a 2 (Training) x 3 (Feedback) x 2 (Questionnaire) repeated measures factorial design. The Training factor was comprised of frame-of-reference training (designed to prepare the recipient to receive the feedback) and a control condition (a lecture on Mintzberg's managerial role classification system). The Feedback factor was comprised of written feedback, oral feedback, …

A Comparative Analysis Of Pediatric And General Hospital Nurse Recruitment Practices, Rebecca Parsons Scott

Community & Environmental Health Theses & Dissertations

The focus of this study is a comparison of the National Association of Health Care Recruiter's annual recruitment survey with a duplicate survey that was sent to pediatriconly acute care hospitals. The goal was to determine differences between the recruitment and retention statistics found in all hospitals compared to those found in pediatriconly hospitals. Also, a major consideration was to find correlations among the variables in nurse recruitment and retention that might lead to a better understanding of what influences the recruitment budgeting process and how recruitment dollars might be spent most efficiently.

There was no significant difference found between …

Head Nurse Leadership Behavior And Head Nurse And Staff Nurse Job Satisfaction And Burnout In The Intensive Care Setting, Dianne Vick Benton

Ellmer School of Nursing Theses & Dissertations

The purpose of this study was to examine the relationship between head nurse (HN) leadership behavior and head nurse and staff nurse (SN) job satisfaction and burnout in the Intensive Care Unit (ICU). The two target populations for this study were: ICU HNs and ICU SNs. A sample of 10 HNs and 65 SNs completed four questionnaires. This study was conducted in eight community hospitals ranging in bed size between 150 to 700. Four research questions were tested. Utilizing t-tests. a significant difference was found between ICU HNs' and SNs' perceptions of the HN leader behavior of high task - …

A Case Study In The Development Of A Cost Reduction Methodology In The Public Sector, Ross Cooper Haines

Engineering Management & Systems Engineering Theses & Dissertations

Intense fiscal pressures have caused the Department of Defense (DoD) to explore new ways of reducing operating expenses. The primary technique used to achieve this objective is the use of competition - recently for maintenance requirements not previously subjected to competition. One such maintenance requirement is the periodic overhaul of one of the Navy's front line fighter aircraft - the F-14A Tomcat. This case study documents the cost reduction methodology developed by the DoD's incumbent overhaul facility in preparation for competition. The methodology discusses task time estimation, cost center structure, labor rate development and analysis, internal cost transfers as well …

Marketing Higher Education To Mexican-Americans: Identification Of Successful Marketing Strategies And Tactics, Cynthia Gale Coiner

Theses and Dissertations in Urban Services - Urban Education

In this study, a comprehensive set of successful marketing strategies and tactics for the recruitment of Mexican-Americans into four-year colleges and universities was identified. A taxonomy of findings ranging from very successful to not successful was developed. The methodology included focus groups conducted in Los Angeles, California and San Antonio, Texas to aid in the creation of survey instrument items. The resulting survey was mailed to admissions directors of four-year colleges and universities located in the six southwestern states of Arizona, California, Colorado, Nevada, New Mexico, and Texas.

The responses were analyzed by computing frequencies and crosstabulations. Subsequently, factor analysis …

Sojourn: A Time In Egypt, Deborah L. Miller

Institute for the Humanities Theses

This work is a chronicle of events and ideas experienced by the author while traveling in the Arab Republic of Egypt in December, 1986 and January, 1987. The illustrations at each chapter head were drawn to help the reader understand the nature of the story of each chapter.

Productivity Measurement For Home Health Care Registered Nurses, Lazelle Emminizer Benefield

Theses and Dissertations in Urban Services - Urban Management

The purpose of this study is to develop a productivity measurement applicable to home health registered nurses (RNs) by identifying and quantifying the knowledge and ability variables that define productive nurse practice.

A preliminary set of knowledge and ability variables was identified based on content analysis of interviews with local nurse managers and round I of a three round Delphi procedure, using a purposive sample of nurse managers from nationally preeminent agencies. A randomized national sample of 337 nurse managers was then surveyed to determine the relative value and rank of the knowledge and ability variables. These variables were refined …

Motivation And Job Satisfaction Of Direct Care Mental Health Practitioners In A Residential Treatment Center, Joann Zitt

Community & Environmental Health Theses & Dissertations

The purpose of this study was to determine the general Job satisfaction level of direct care mental health employees and to determine any significant differences in Job satisfaction levels between fulltime and part-time employees. The sample consisted of 60 direct care mental health employees In a residential treatment center in Virginia. There were 28 respondents for a 47% response rate.

The 20 item Minnesota Satisfaction Questionnaire (Short Form> and a demographic questionnaire were the survey instruments used. Respondents were satisfied with 13 Instrument items and undecided about seven of the items. Statistically significant differences occurred in relation to demographic variables …

Preschoolers' And Third Graders' Sorting Preferences And Strategic Knowledge Of Taxonomic Associative And Perceptual Organizational Strategies, Helene Ann Hembrooke

Psychology Theses & Dissertations

This study investigated strategic use and metamemory concerning taxonomic, associative, and perceptual organizational strategies. Preschool and third grade children were asked to sort stimuli which varied orthogonally along three dimensions; taxonomically, associatively, and perceptually. Free recall was assessed. Each child also completed one of two metamemory tasks; a paired comparison or a peer teaching task. The order of the memory/metamemory tasks was counterbalanced within age groups. The results showed that older children sorted by taxonomic and associative attributes while younger children exhibited no sorting preference. Older children recalled significantly more pictures, although no significant age differences in recall clustering were …

Preferred Provider Organizations: Developmental Indicators, Marcia Anne Guida

Community & Environmental Health Theses & Dissertations

The purpose of this research was to determine what factors, if any, led to the development of a preferred provider organization and if these factors were related to sponsorship. A survey instrument was developed and mailed to a random sampling of 90 existing preferred provider organizations' executive directors for their completion. A Two-Factor Contingency Table Analysis was compiled. Chi-square, and the Contingency factor, C, were computed and tested at the .05 level of significance. First and second preference analyses were done on the responses to developmental indicators. Mean percentages were tallied for: sponsorship, tax status, alternative delivery systems in the …