Business Commons^™

Third-Party Reactions To Performance Feedback, Daroon Mohammed Jalil

Psychology Theses & Dissertations

Although the provision of feedback has traditionally been treated as a dyadic event, I argue for the existence of a neglected third-party - the witness. Drawing from the dual process model of vicarious mistreatment and feedback intervention theory, I hypothesize that 1) third parties experience negative [positive] affect when witnessing an unjust [just] feedback event, 2) negative [positive] affect is stronger when feedback cues are self-referenced [task-referenced], and 3) negative [positive] affect is related to a subsequent decrease [increase] in feedback seeking intentions. Results from a 2x2 between-subjects experiment with 470 participants provide partial support for the hypotheses. Third-parties experienced …

Dealing With The Effects Of Covid-19 Job Demands On Public Sector Employees’ Work Engagement And Job Burnout: The Role Of Public Service Motivation, Servant Leadership, And Mission Valence, Phillip Joseph Dillulio

Psychology Theses & Dissertations

The global recession stemming from the COVID-19 pandemic had a significant impact on the public sector of the U.S. economy. Specifically, reduced tax revenues from a dramatic decline in economic activity and increased demand for public services resulted in new and increased job demands for public sector employees (Eggers et al., 2020). However, limited research has examined the effects of COVID-19-related demands on job burnout and work engagement among public sector employees, and the role of personal, social, and organizational resources to protect their well-being (Demerouti & Bakker, 2023). The current study addressed this gap by employing the Job Demands …

Towards A Formal Theory Of Humor In Organizations, Richard Joseph Hayes

Psychology Theses & Dissertations

Current theories and models of humor conceptualize humor at the individual, dyadic, and organizational level. These theories laid the foundation for research and empirical findings that have established humor’s impact in the workplace. Yet, because these theories are not integrated, they individually do not offer a comprehensive view of humor in the workplace across different levels, hindering the development of multilevel research designs. Additionally, the ambiguity of these narrative theories hampers empirical testing precision. This dissertation expands the literature by introducing a mathematical, multilevel model of humor and tests that theory using computational simulation methods. Synthetic environments reproduced observed correlations …

What Is The Meaning In This? Teachers' Propensity To Search For Meaning In Life During Covid-19 And The Role Of Meaningful Work, Seterra D. Burleson

Psychology Theses & Dissertations

The global COVID-19 pandemic has presented notable challenges in teachers’ career paths. In the present study, Super’s life-span, life-space theory was applied to examine the interplay between K-12 teachers’ propensity to search for meaning in life and meaningfulness attributed to their work role (i.e., meaningful work) in predicting career-relevant outcomes in the face of challenging circumstances over the course of a semester. A model was proposed in which propensity to search for meaning in life led to better work and career outcomes, an effect moderated by meaningful work. Longitudinal data from a sample of 617 teachers over eight outcome measurement …

How Leader And Follower Mindfulness Relate To Performance And Ocb Through Conversation Quality And Empathy: A Moderated Mediation Model, Arianna White-Levatich

Psychology Theses & Dissertations

Interest within the organizational research community regarding mindfulness has recently surged. Little research, however, has examined how employees’ mindfulness may influence interactions between leaders and followers. This study examined how followers’ trait mindfulness related to two specific aspects of dyadic interactions: leader – member conversational quality (LMCQ) and follower empathy toward a leader. Further, the study examined how this influence extended (via LMCQ and leader-oriented empathy) to task performance and organizational citizenship behavior (OCB), two important workplace outcomes for followers. Leader mindfulness was also expected to have a significant influence on the relationships, in that it was expected to strengthen …

A Leader, A Follower, And Some Humor Walk Into A Meta-Analysis: A Review Of Positive And Negative Leader Humor, Richard Hayes

Psychology Theses & Dissertations

Although leader humor is a growing research topic, there are still unaddressed issues surrounding this topic. In particular, there is disagreement surrounding the conceptualizations of positive and negative leader humor, conflicting theoretical predictions and empirical findings on the effects of leader humor, a dearth of research on the antecedents and correlates of leader humor, as well as a lack of research on the boundary conditions of these relationships. This qualitative and quantitative review of the nomological networks of positive and negative leader humor addressed these issues based on a meta-analysis of 67 empirical studies (N = 21,121). Results indicate that …

The Effects Of Optimism, Transformational Leadership, And Work Engagement On Work Outcomes: A Moderated Mediation Model, Chad Kenneally

Psychology Theses & Dissertations

Optimism serves as a powerful resource that can help employees accomplish tasks at work and overcome challenges. However, there are still psychological connections that need to be drawn to explain why optimism has these effects. The Job Demands-Resources Model and the general resource perspective have previously investigated resources in the workplace and the relationships they hold with different work outcomes. In this study, work engagement was investigated as a mediator between optimism and task performance, work withdrawal, and turnover intention. Transformational leadership was investigated as a moderator for the relationship between optimism and work engagement. Optimism was expected to have …

Helping Employees Help The Environment: An Intervention To Increase Environmental Organizational Citizenship Behaviors (Ocb-E) Via A Subtle Stimulus, Rebecca C. Garden

Psychology Theses & Dissertations

Researchers’ understanding of the relationships between environmentally-oriented organizational citizenship behaviors (i.e., OCB-Es) and other workplace variables have improved since the turn of the century, but both our comprehension of the behaviors and the effectiveness of interventions targeting them require much more investigation. Further, there is very little research that examines the role of positive affect in promoting these behaviors, even though scholars have suggested that it may be the “silver bullet” (Kals & Müller, 2012) to facilitating employees’ voluntary environmental actions. To that end, the aim of the current research is to take an initial step towards understanding how organizations …

Grateful Beneficiaries And Proud Benefactors: A Moderated Mediation Model Relating Supervisors' Gratitude Expression To Employees' Organizational Citizenship Behavior, William Peter Jimenez

Psychology Theses & Dissertations

Few organizational researchers have considered examining gratitude or pride—much less both simultaneously. In the present study, two complementary emotion theories (i.e., affective events theory and broaden-and-build theory) are integrated in an examination of the prosocial consequences of supervisors’ gratitude expression, employees’ authentic and hubristic pride experiences, and employees’ narcissism in a large construction company in China. Results from the analyses of the moderated mediation model pathways indicated that most of the proposed relationships were nonsignificant. Supervisors’ gratitude expression predicted employees’ organizational citizenship behavior (OCB) but did not predict employees’ authentic or hubristic pride. Employees’ hubristic pride—but not authentic pride—predicted employees’ …

The Effects Of Rating Source, Rating Target, And Job Position On Ratings Of Perceived Training Needs, Phillip Joseph Dillulio

Psychology Theses & Dissertations

Organizational investments in employee training and development have steadily increased over the past decade, with a recent estimate of $160 billion dollars annually. An important component of any training program is the subsequent training needs assessment (TNA), which provides critical information regarding who and what needs trained. Unfortunately, TNA research is severely limited compared to other aspects of the training process. The primary aim of the current study was to examine two important variables that can potentially influence TNA ratings beyond an actual need for training, the source and target of TNA ratings. Based on the assumptions of attribution theory, …

Threat Or Challenge? Intensified Job Demands And The Moderating Effect Of Differentiated Transformational Leadership, Benjamin Bass

Psychology Theses & Dissertations

Over the past 30 years, industrialized democracies have experienced major economic change due to globalization, economic instability, and rapid technological innovation. To remain viable, organizations maximize flexibility through strategies like downsizing, just-in-time inventory, and temporary labor. Consequently, employees face heightened responsibility, variable workloads, and rising job insecurity. While these demands are stressful, at times, some may represent an exciting challenge. Recently, researchers started studying how the long-term intensification of work affects employees via intensified job demands. This dissertation builds on their efforts by exploring short-term job demand intensification. Specifically, the transactional model of stress and the job demands-resources model were …

Supervisor And Subordinate Perceptions Of Leader-Member Exchange: Examining Idiosyncratic Deals And Work-Family Experiences In A Moderated Mediation Model, Michael L. Litano

Psychology Theses & Dissertations

The extant literature recognizes that subordinates in high-quality leader-member exchange (LMX) relationships experience the most favorable outcomes (Dulebohn, Bommer, Liden, Brouer, & Ferris, 2012). In exchange for their unwavering commitment and superior job performance, high LMX subordinates benefit from greater access to valuable resources (e.g., communication, support, and negotiating latitude; Gerstner & Day, 1997), which can then be used to combat job demands and facilitate accomplishment of the subordinates’ salient goals (Agarwal, Datta, Blake-Beard, & Bhargava, 2012; Hobfoll, 2001). Meta-analytic evidence suggests that LMX also has critical implications for work-family outcomes (Litano, Major, Streets, Landers, & Bass, 2016), however, the …

A Taxonomy Of Effective Leader Behaviors In The Construction Industry, Enrique Leonardo Cabrera-Caban

Psychology Theses & Dissertations

The construction industry is a major part of the United States economy, but it is also one of the most dangerous and high-risk industries. The industry is currently facing a shortage of effective leadership, and leaders face unique challenges in coordinating multiple teams of subcontractors on projects. The first step in remedying this shortage is to identify the behaviors of an effective construction leader. To address this need, a taxonomy of effective leader behaviors in construction was developed using grounded theory methodology and rated by construction industry subject matter experts. Archival focus group data from 10 focus groups in three …

Employee Behavioral Intention And Technology Use: Mediating Processes And Individual Difference Moderators, Robert Conrad Brusso

Psychology Theses & Dissertations

Considering the substantial amount of time and organizational resources that are involved in the development and implementation of end-user technology (e.g., communication software platforms, social networking sites) within organizations, it is imperative to understand the factors that best predict use of end-user software. Although technology acceptance models, grounded in broader theories of behavior, do exist, these models fall-short in determining the most proximal antecedents of actual behavior. Currently, the majority of the research in the information technology arena posits behavioral intention as the most proximal antecedent of technology use. Behavioral intention does explain variance in use, but this relationship has …

An Evaluation Of Game Fiction-Enhanced Training: Using Narrative To Improve Trainee Reactions And Learning, Michael Beaumont Armstrong

Psychology Theses & Dissertations

Gamification is growing in popularity in instructional contexts like education and workplace training, but it is unclear which game elements are specifically conducive to improve learning outcomes. Narratives, which represent one way the game element “game fiction” is commonly implemented, have been used to improve learning outcomes over expository texts in the context of psycholinguistics, whereas the Technology-Enhanced Training Effectiveness Model (TETEM) proposes that certain individual differences impact the relationships between technology-enhanced training and learning outcomes. From this theoretical basis, this study gamified a training session with game fiction in order to improve reactions to training and learning over the …

Mutual Performance Monitoring In Virtual Teams, Nathan Haugejorde Bjornberg

Psychology Theses & Dissertations

The use of virtual teams in organizations has become commonplace (SHRM, 2012). While a great deal of research on teamwork exists, much of it has focused on collocated teams. Spatial and temporal separations inherent in virtual teams make working together as a team more difficult. This research examined a teamwork process previously unexplored within virtual teams -- mutual performance monitoring. An experimental intervention was conducted and outcomes at both the individual and team levels of analysis were examined. A total of 161 participants were assigned to work together in 47 teams on a decision-making task. Participants communicated and worked together …

Coping With Customer Sexual Harassment: Examining Retaliation As A Coping Strategy And Testing A Contextual Model, Valerie J. Morganson

Psychology Theses & Dissertations

Research has established that customer sexual harassment (CSH) is a widespread and harmful workplace phenomenon. This dissertation consists of two studies on the topic. The first sought to operationalize a measure of coping with customer sexual harassment. In addition to three traditional factors of sexual harassment coping (i.e., external, internal, and social), Study 1 predicted that worker retaliation toward the customer would constitute an additional form of coping with CSH. The measure of coping was tested using a sample of 200 women customer service workers. Data were analyzed using factor analysis. As expected, retaliation was supported as a coping strategy, …

Effect Of Household Structure On Family-Friendly Benefit Utilization: Implications For Organizational Attraction And Workplace Withdrawal Behaviors Of Federal Government Employees, Sharyn J. Aufenanger

Psychology Theses & Dissertations

This study examined the effect of household structure on utilization of family-friendly benefits in organizations, as well as the impact that family-friendly benefit utilization has on organizational attraction and workplace withdrawal behaviors among Federal government employees with children. Results showed that alternative work arrangements (e.g., compressed and flexible schedules) were popular among all employees who have children. Family-friendly benefit utilization rates were highest among single parent employees and lowest among traditional family employees. Single parent employees were more likely to use flexible schedules, part-time, compressed schedules, telework, and sick and annual leave. Dual income employees were more likely to use …

Teamwork In Chinese Organizations: A New Concept And Framework, Ying Liu

Psychology Theses & Dissertations

Teamwork has always been a challenge in China, and the importance of teamwork has not been well recognized. This study was designed to explore the underlying definition of teamwork that Chinese people use to describe their teams, to identify variables related to teamwork, to develop a new framework and measure of teamwork in Chinese organizations, and to test the psychometric properties of the measure as well as the structural relationships of the new framework of teamwork in Chinese teams. This study also examines the influence of guanxi---an important Chinese cultural value that emphasizes exchange and reciprocity in relationships---on teamwork in …

Creating Inclusive Organizations: Its Meaning And Measurement, Bryan Christopher Hayes

Psychology Theses & Dissertations

There is growing interest in the concept of inclusion by both scientists and practitioners. The goal of the current study was to bring empirical support to the organizational inclusion literature. Inclusion was defined as a psychosocial need and a model was developed specifying its relationship to antecedent and consequence variables. The measurement model was explored with a sample of responses from 418 undergraduate students (Study 1). The measurement model was confirmed and the structural model was assessed with a sample of responses from 609 employees of a medical center (Study 2). Results of structural equation modeling provided limited support for …

Effects Of Organizational Climate, Feedback-Seeking Environment And Innovation Characteristics On The Implementation Of A 360-Degree Feedback System, Simon Alan Bartle

Psychology Theses & Dissertations

The present study examined the effects of organizational climate, feedback seeking environment and innovation characteristics on the implementation of a 360-degree feedback system within a large financial holdings company. The effect of user attitudes toward the 360-degree feedback system was also assessed. A sample of responses from 255 360-degree feedback system users was collected over a 14-month time period. LISREL was used to test the hypothesized structural model. Overall goodness of fit for the model was poor (using generalized least squares estimates: the Non-Normed Fit Index (NNFI) = .95, Comparative Fit Index (CFI) = .96; Root Mean Square Error of …

Fairness In Chinese Organizations, Kai-Guang Liang

Psychology Theses & Dissertations

This study examined the roles of organizational justice and individual cultural characteristics in affecting employees' work attitudes and behaviors, in particular, the contextual aspect of job performance in Chinese organizations. Data were collected from 232 employee-supervisor dyads in three Sino-western joint ventures in the People's Republic of China. Results indicated that distributive justice had a significant impact on one dimension of contextual job performance, i.e., interpersonal facilitation, and various attitudinal outcomes, such as job satisfaction, pay satisfaction, affective commitment and turnover intention. Among the three procedural justice variables (participation at company level, participation at job level, and appeal mechanism) examined, …

The Application Of Role Theory To The Sexual Harassment Paradigm: A Policy Capturing Approach, Lora L. Jacobi

Psychology Theses & Dissertations

This research utilized policy capturing techniques to analyze the different factors individuals use when determining sexual harassment. The importance of level of power, verbal behavior, and invasiveness of touch were examined. Additionally, role theory was applied to the sexual harassment paradigm in order to understand how context factors within an organization affect the perception of sexual harassment. Profile analysis was used to determine how the perception of what constitutes harassing behavior is mitigated by one's role in the organization.

Participants were one hundred and five males and one hundred and fifteen females who were either currently employed or employed within …

Effects Of An Interview Guide On The Accuracy Of Ratings For Applicants With Disabilities, Catherine Quinn Greenwald Mergen

Psychology Theses & Dissertations

The problem of bias in the employment interview for applicants with disabilities was addressed with research to identify if a decision aid can increase the decision making accuracy of interviewers. A survey designed to allow participants to rate applicants with five disabilities for three jobs (with three essential functions listed for each job) was used to assess rating accuracy of two groups. Participants who received the decision aid in the form of a Guide to Interviewing People with Selected Disabilities were expected to have more rating accuracy than those participants without access to the Guide. Accuracy was assessed by comparing …

Towards Understanding Why Assessment Centers Work: An Evaluation Of The Subtle Criterion Contamination Hypothesis, Christopher T. Rotolo

Psychology Theses & Dissertations

The success of the assessment center method in predicting job performance has been one of the most researched efforts in personnel psychology (Thornton, 1992). However, there is little reported evidence showing that assessment center procedures produce scores that serve as valid representations of separate constructs (Klimoski & Brickner, 1987). It is perhaps ironic, then, that despite the success stories, we still do not understand why assessment centers "work," (i.e., predict performance).

This study examined the subtle criterion contamination hypothesis as an explanation to assessment center validity. The subtle criterion contamination hypothesis states that assessment centers predict managerial performance because assessors …

Measuring Organizational Climate For Diversity, Amy L. Vick

Psychology Theses & Dissertations

The Climate for Diversity Index measures three dimensions associated with the ability of organizations or units to create an environment that allows members of all sociocultural backgrounds to participate and fully develop. The climate for diversity impacts individual outcomes such as general job satisfaction, affective commitment, identification with a psychological group/department, organizational citizenship behavior, and the intent to turnover. Several structural models depicting the relationship between the climate for diversity and the individual outcome variables were examined. Significant differences in perceptions of the climate for diversity are predicted by ethnicity, disability, and position. Data were provided by 319 members of …

Causal Models Of Work-Family Conflict From Family And Organizational Perspectives, Lyse Guttau Wells

Psychology Theses & Dissertations

More women are entering the workforce and the number of dual career couples has increased and will probably continue to do so. As women's tasks and responsibilities outside of the home have increased, those within the home have not diminished resulting in higher work-family conflict (Greenglass, Pantony, & Burke, 1988). This research examined a woman's work-family conflict from both work and family perspectives. Two models were described and tested. One model included individual and family antecedents and consequences of work-family conflict. The antecedents included sex-role attitudes, role salience, and perfectionism in the wife. The consequences were quality of family life …

Toward Understanding Team Leadership: The Empirical Development Of A Team Leadership Classification System, Brian J. Ruggeberg

Psychology Theses & Dissertations

The purpose of this research was to develop a classification system of team leadership through the empirical process of numerical classification. Although the value and importance of leadership have been recognized in the team literature, few empirical studies have been conducted to understand the phenomenon of team leadership. A thorough review of the relevant literature was conducted to identify the various behaviors, functions, traits, and KSAOs associated with team leadership. This information was then used to select and construct data collection instruments for the classification process.

Two separate studies were conducted to achieve the overall goal of developing a team …

Computer Use In The Scientific Office, Douglas L. Miller

Psychology Theses & Dissertations

Over the past two decades computers in research and development organizations have become a complex and integral part of the work process. Yet to date only a handful of systematic investigations have addressed issues involving scientists' or other professionals' use of computers, and very little is known about factors influencing use (Bikson and Gutek, 1983; Blacker and Brown, 1986; Collopy, 1988; Gasser, 1986; Helander, 1985; Nickolson, 1985; Pope, 1985). As a result, this research was designed to address four objectives. The first was to develop and evaluate a descriptive model of variables influencing scientists' computer use. The second objective was …

The Effects Of Training And Feedback Format On Reactions To In-Basket Feedback And On In-Basket Performance, Michael G. Fedorko

Psychology Theses & Dissertations

The purpose of this research was to investigate the effects of training and feedback format on reactions to in-basket feedback and on in-basket performance. Performance was evaluated with a 2 (Training) x 3 (Feedback) x 2 (In-Basket) x 5 (Dimension) repeated measures factorial design. Reactions were evaluated with a 2 (Training) x 3 (Feedback) x 2 (Questionnaire) repeated measures factorial design. The Training factor was comprised of frame-of-reference training (designed to prepare the recipient to receive the feedback) and a control condition (a lecture on Mintzberg's managerial role classification system). The Feedback factor was comprised of written feedback, oral feedback, …