Business Commons^™

The Evidence Of High Performance Work Systems In Professional Service Firms, Yuliani Suseno, Ashly H. Pinnington

Research outputs 2014 to 2021

The study draws on the high-performance work systems (HPWS) to explore the different types of HPWS implemented in professional service firms, specifically in Australian law firms. Although there has already been considerable empirical effort toward understanding the relationship between HPWS and organisational performance outcomes, there is no agreement on what constitutes HPWS and more importantly, there is limited evidence exploring how HPWS are implemented in practice. Based on interviews with 21 Managing Partners and Partners of Australian law firms to gain an in-depth understanding of HPWS practices implemented by the firms, we found evidence of nine (9) HPWS practices of …

Paramedicine And Social Work: Case Studies In Authentic Student Recruitment, Nathalie Collins, Lynelle Watts, Renee Strauss, David Hodgson

eCULTURE

Selling the course experience to future students has been corporatised across the Higher Education sector. At many universities marketing and sales specialists, such as ECU’s Student Recruitment Team, rather than academic staff, field prospective student enquiries. Representing courses authentically is crucial to matching future students with an appropriate course experience and career, as well is managing future students’ expectations. A challenge for academics is communicating the course/career experience to university sales agents (recruiters). A challenge for recruiters is conveying an authentic course experience to future students when they have not taken a course themselves. This paper selects two ECU courses, …

Australian Charity Organisations: A Study Of Audit Fee Determinants, Andrew Priest

Theses: Doctorates and Masters

Accounting, and more specifically auditing, plays an important role in charity organisations’ accountability processes. This has been highlighted with the commencement of the Australian Charities and Not-for-Profit Commission in 2012 heralding a new era of accountability and regulation. It is in this context that this study used a stratified sample of 101 Australian charities’ 2011-2012 annual reports to study five aspects of the charity audit market, which formed its objectives. These were: a) to estimate and develop a model of Australian charity fee audit determinants; b) to determine if there was evidence of Big Four audit firm fee premiums in …

The Form And Use Of Social Capital Among Foreign Direct Investors In Their Interactions With Locals In Northern Laos, Bjarne Sorensen

Theses: Doctorates and Masters

The research conducted for this thesis is in the area of international business; it has focused on the emerging market of Laos – and it has in particular sought to identify the form and use of social capital in the northern part of the country. This thesis will present the rationale behind the research, the planning that took place before the fieldwork commenced, and most importantly the findings of the study.

Social capital is a sociological concept that since the early 1990s has gained significant recognition in the literature. While the benefits to holders of economic capital is commonly recognised …

Customer Relationship Management (Crm) Of Hotels In The Context Of Variety-Seeking Behaviour (Vsb), Maduka Udunuwara

Theses: Doctorates and Masters

This study combined two significant areas in marketing, customer relationship management (CRM) and variety-seeking behaviour (VSB), which are paradoxical constructs due to their contradictory intentions. While organisations implement various customer relationship management practices with an intention of retaining customers and generating loyalty, a preference for variety-seeking behaviour can make customers switch. This study investigated the impact of variety-seeking behaviour on generating outcomes of customer relationship management practices in the hotel context, by focusing exclusively on leisure travellers.

Even though customer relationship management is widely adopted in the hotel domain, much of its discussions are on implementation related aspects, rather than …

Harmonious, Obsessive Or Altruistic? Why Employees Remain In The Not For Profit Sector, Ronelle Toop

Theses : Honours

The Not-For-Profit (NFP) sector is commonly described as having issues recruiting and retaining talented employees. This phenomenon places additional pressure on employees in the sector and has a negative impact on NFP organisational performance. NFP organisations are often prone to voluntary turnover pressure due to poor remuneration, poor working conditions, and onerous duties (Colleran, Gilchrist, & Morris, 2010). The majority of research in the NFP sector has focussed on the retention of volunteers. However, this study will explore the issue of retaining employees within the sector, in order to improve longevity of tenure and subsequent organisational performance.

There is a …

Timing Attack Detection On Bacnet Via A Machine Learning Approach, Michael N. Johnstone, Matthew Peacock, J I. Den Hartog

Australian Information Security Management Conference

Building Automation Systems (BAS), alternatively known as Building Management Systems (BMS), which centralise the management of building services, are often connected to corporate networks and are routinely accessed remotely for operational management and emergency purposes. The protocols used in BAS, in particular BACnet, were not designed with security as a primary requirement, thus the majority of systems operate with sub-standard or non-existent security implementations. As intrusion is thus likely easy to achieve, intrusion detection systems should be put in place to ensure they can be detected and mitigated. Existing intrusion detection systems typically deal only with known threats (signature-based approaches) …

Evaluating Policy Layer Security Controls For Value Realisation In Secure Systems, Brian Cusack, Maher Al-Khazrajy

Australian Information Security Management Conference

A strategic question for any business is: What value do control frameworks give? The question concerns the costs associated with implementing and maintaining control frameworks compared with the benefits gained. Each control framework contains many controls that may or may not benefit a situation and this research is aimed at testing different selections and combinations of controls to forecast probable impacts on business outcomes. The scope of the research is limited to a representative set of security controls and the lesser question: What are the criteria for selecting the most effective and efficient security control configurations for best business value? …

Exploring The Benefits Of Attracting, Recruiting And Retaining Mature Age Employees Up To And Beyond The Traditional Age Of Retirement: Perspectives From Western Australia, Jonathan Georgiou

Theses: Doctorates and Masters

There has been a recent upsurge in media attention surrounding Australia’s ageing workforce. A review of academic, media and grey literature highlighted inadequacies in existing workplace polices, as well as flaws in financial and social security schemes. Of particular concern were persistent negative attitudes and counterproductive policies regarding mature age employees (MAEs). Poor retention rates among this cohort of workers aged 45 years and over are leading to skilled labour shortages and losses in corporate knowledge. This expected mass exodus of mature cohorts into retirement has been predicted to negatively impact the socio-economic sustainability of ageing societies world-wide and is …

An Analysis Of Insider Dysfunctional Behavours In An Accounting Information System Environment, Mohd Saiyidi Mat Roni

Theses: Doctorates and Masters

Insider deviant behaviour in Accounting Information Systems (AIS) has long been recognised as a threat to organisational AIS assets. The literature abounds with a plethora of perspectives in attempts to better understand the phenomenon, however, practitioners and researchers have traditionally focussed on technical approaches, which, although they form part of the solution, are insufficient to address the problem holistically. Managing insider threats requires an understanding of the interconnectedness between the human and contextual factors in which individuals operate, since technical methodologies in isolation have the potential to increase rather than reduce insider threats. This dilemma led many scholars to examine …

The Impact Of Participative Communication On Organisational Cultural Change: Two Local Government Cases Of Change, Katie Turton

Theses: Doctorates and Masters

Managing change is of critical importance in organisations. Communication during the change process has been the subject of considerable and highly contested academic and managerial debate. In this study, The Impact of Participative Communication on Organisational Cultural Change: Two Local Government Cases of Change, communication during the change process was closely examined to see how, if at all, participative processes impact upon the adoption of change. As a result of this research a ‘Ladder of Employee Participation in Change Management’ was developed, to better understand the nature of participative communication and provide clarity for change practitioners who develop change communication …

Vine Copula Modelling Of Dependence And Portfolio Optimization With Application To Mining And Energy Stock Return Series From The Australian Market, Jose Arreola Hernandez

Theses: Doctorates and Masters

This thesis models the dependence risk profile, investment risk and portfolio allocation features of seven 20-stock portfolios from the mining, energy, retail and manufacturing sectors of the Australian market in the context of the 2008-2009 global financial crisis (2008-2009 GFC) and pre-GFC, GFC, post-GFC and full sample period scenarios revolving around it. The mining and energy portfolios are the base of the study, while the retail and manufacturing are considered for benchmarking purposes. Pair vine copula models including canonical vines (c-vines), drawable vines (d-vines) and regular vines (r-vines) are fitted for the analysis of …

The Evolution Of Joint Management In Western Australia Parks And The Indigenous Tourism Nexus, Lori-Ann Shibish

Theses: Doctorates and Masters

Since the early 2000s, park management approaches to protected area governance have undergone a significant transformation, driven by the realisation that long-term conservation outcomes depend on participation in decision-making by stakeholders. To meet these challenges one of the measures being adopted by park managers is to engage in joint management arrangements. Recent changes to the conservation legislation in Western Australia provides the capacity for the Department of Parks and Wildlife (Parks and Wildlife) to enter into joint management arrangements with Aboriginal traditional owners and others for the management of protected areas, regardless of the land vesting or tenure. Joint management …

Producer–Market Orientation Of Community-Based Tourism (Cbt) Products: A Case Study In Bali, Indonesia, Ni Made Ernawati

Theses: Doctorates and Masters

Community-based tourism (CBT) provides an attractive alternative to mass tourism. In Bali, Indonesia, it is a potentially significant contributor to tourism development. The aim of this research was to obtain a greater understanding of CBT through an examination of relevant issues, and the perceptions of the host communities and tourists regarding CBT products. This study used a mixed methods approach to collect data from the host communities and tourists who visited the villages in Bali.

Five main elements of CBT products came to light during a review of the literature in the preliminary phase of the research. Subsequently, aspects of …

Judging Dread: A Quantitative Investigation Of Affect, Psychometric Dread And Risk Consequence, Melvyn Griffiths

Theses: Doctorates and Masters

Risk is generally understood as a product of the likelihood and consequence of an event. However, the way in which estimations of consequences are formed is unclear due to the complexities of human perception. In particular, the influence of Affect, defined as positive or negative qualities subjectively assigned to stimuli, may skew risk consequence judgements. Thus a clearer understanding of the role of Affect in risk consequence estimations has significant implications for risk management, risk communication and policy formulation.

In the Psychometric tradition of risk perception, Affect has become almost synonymous with the concept of Dread, despite Dread being measured …

Secure Portable Execution And Storage Environments: A Capability To Improve Security For Remote Working, Peter James

Theses: Doctorates and Masters

Remote working is a practice that provides economic benefits to both the employing organisation and the individual. However, evidence suggests that organisations implementing remote working have limited appreciation of the security risks, particularly those impacting upon the confidentiality and integrity of information and also on the integrity and availability of the remote worker’s computing environment. Other research suggests that an organisation that does appreciate these risks may veto remote working, resulting in a loss of economic benefits. With the implementation of high speed broadband, remote working is forecast to grow and therefore it is appropriate that improved approaches to managing …

The Requirement To Be Fit And Proper: What Does It Mean To Australian Psychologists?, Francesca A. Bell

Theses: Doctorates and Masters

The phrase fit and proper is used in the Health Practitioners Regulation National Law Act (Qld), 2009, which came into effect nationally in 2010 and governs psychologists. As with previous legislation that used the phrase, the legislator does not define fit and proper, leaving it up to each profession to determine its exact meaning and inform the courts accordingly. A review of the literature established that to date no Australian psychologist has attempted to define the construct. This means that Australian lawyers do not get any guidance from psychologists regarding how they should interpret the phrase fit and proper in …

Examining The Social Aspects Of Enterprise Architecture Implementation: A Morphogenetic Approach, Edi Nuryatno, Philip Dobson

Research outputs 2014 to 2021

This paper argues that existing research in Enterprise Architecture (EA) tends to emphasise the technical aspects of implementation and neglects the role of ‘people’. The paper uses Archer’s Morphogenetic Approach (MA) to elaborate the social context of EA. This approach examines the relationships between agency, structure and culture to understand how stakeholders affect and are affected by EA implementation. A university just commencing an EA program is used as a case example. The case example describes the challenging university environment and provides an illustration of the important situational logics that direct agency action within the complex social context of a …

Pls-Sem Approach To Second-Order Factor Of Deviant Behaviour: Constructing Perceived Behavioural Control, Saiyidi Mat Roni, Hadrian Djajadikerta, Mohamad Azmi Nias Ahmad

Research outputs 2014 to 2021

Partial least square structural equation modelling (PLS-SEM) provides researchers with a predictive tool for theory building. In an attempt to understand deviant behaviour which can potentially become a criminal offence, PLS-SEM opens up a valuable mean to analyse latent constructs are designed from a composite of indicators. At its basic, this is called a first-order variable. Using the first-order variable in a basic predictor-criterion research model illuminates in-depth structure on how each component of these variables affects each other. However, as an analysis moves to a more complex level, the first-order variable poses a great challenge to the researchers. This …

How System Complexity And Organizational Culture Affect Ais Misuse, Mohd Saiyidi Mokhtar Mat Roni, Mohamad Azmi Nias Ahmad, Hadrian Djajadikerta

Research outputs 2014 to 2021

The demands for more studies on precarious practices in the AIS environment indicate that employees pose greater threats than outsiders. Addressing internally-bred security pandemonium with external-threat-oriented solutions further complicates the matter. The real issue is obscured rather than solved. Based on theory of planned behaviour (TPB), organisational culture and complexity of an accounting information system (AIS) were introduced to see how these factors affect employees’ mal-intention when working with an organisation AIS. Using partial-least-square structural equation modelling (PLS-SEM) approach, it was found that culture and complexity acting as pure moderating variables affecting certain forms of predictor-criterion relationship in TPB model. …

Working Together To Achieve Better Work Integrated Learning Outcomes: Improving Productivity Through Better Employer Involvement, Denise Jackson, Sonia Ferns, David Rowbottom, Diane Mclaren

Research outputs 2014 to 2021

The overarching aim of this twelve-month project, funded by the Australian Chamber of Commerce and Industry, was to develop industry understanding of Work-Integrated Learning (WIL) and assess the support needed by employers to better engage in WIL. Data gathered in a survey of Western Australian employers and industry focus groups prompted the establishment of a WIL Advisory Service (WAS). The service was founded by the Chamber of Commerce and Industry of Western Australia (CCIWA) to broker relationships between employers and universities, and provide support to improve WIL outcomes. In this study, student and employer users of WAS were asked to …

A Framework For Clarifying The Goal And Implementation Of Iso, Layla M. Al Hameed, Philip J. Dobson, Paul D. Jackson

Research outputs 2014 to 2021

Many organisations are dissatisfied with the outcomes of ISO implementations. This paper proposes that this dissatisfaction is often a consequence of a lack of clarity as to the goal of the implementation and the lack of a clear linkage to the organisational goal over the implementation. The paper proposes that the use of the relatively new tool from the Theory of Constraints –the Strategy and Tactic (S&T) tree can help to provide this linkage and to guide the subsequent implementation. The integration of the S&T Tree and Treacy and Wiersema’s Value Discipline model (1993) is used to focus the original …

Constructing Corporate Capability In Changing Contexts: The Innovation Journey Of Strategic Management Development At Bankwest, Moira Watson

Theses: Doctorates and Masters

This thesis is about an unfolding management development process over time. Interconnections influencing corporate capability are explained and insight provided into the social construction of strategic organisational change. Studies of strategically-focused change don’t generally address the part management development plays in innovation and corporate capability construction. This research thus fills a persistent knowledge gap in the understanding of the way management development is provided within organisations and the value of the process.

This empirical study is in the process research tradition. A longitudinal, in-depth case study of BankWest, an Australian financial services company undergoing significant change between 1997 and 2009, …

Redefining Internal Audit Performance: Impact On Corporate Governance, Razimah Binti Abdullah

Theses: Doctorates and Masters

One of the preventive measures to situations akin to world financial crises increasingly forwarded is effective internal audit function (IAF) (e.g., Imhoff, 2003; Mohamad & Muhamad Sori, 2011). Internal audit, a component of corporate governance, continues to evolve due to changes in business strategies and requirements placed on it by legislators. The roles of internal auditors and audit committees (ACs), the key personnel in IAFs, are changing to a more value-added approach as business strategies move towards corporate sustainability and organisational excellence. Suggestions forwarded to improve the performance or determining the quality of IAF include effective involvement of ACs in …

Corporate Governance, Conservatism And Firm Performance: Evidence From China, Yun Ren

Theses: Doctorates and Masters

This thesis examines the effect of the board of directors and supervisory board on conservatism and firm performance, respectively, and the benefits of conservatism on performance. In addition, this thesis investigates whether the effectiveness of firms’ governance on conservatism and firm performance is influenced by ownership concentration and state ownership. The extant literature has shown that conservatism reduced agency conflict and was beneficial for corporate governance in developed countries; however, little evidence has been provided for emerging countries such as China.

Sample companies are selected from the Shanghai and Shenzhen stock exchanges for the period from 2007 to 2010. Archival …

The Relationship Between Place Attachment And Return Visits To Heritage Sites : A Case Study Of Ras Al Khaimah, Ahmed Alshemeili

Theses: Doctorates and Masters

Over the past decade, heritage tourism has become a significant growth industry worldwide. Fuelled in part by nostalgia for the past, tourists seem to have the desire to visit archaeological sites. A review of the literature reveals that many visitors return to heritage places repeatedly over a short period of time. While the reason visitors return to heritage sites vary and may be individualistic; place attachment may be a major intrinsic element.

The main purpose of this study is to explore the relationship between place attachment and tourists’ intentions for return visits to heritage sites. The overall objectives of the …

The Perceived Personal Characteristics Of Entrepreneurial Leaders, Ling He

Theses: Doctorates and Masters

The concept of entrepreneurial leadership has attracted growing interest from leadership scholars but research is still in an early stage and empirical studies are rare. This thesis explores this new concept in an empirical study of the personal characteristics of entrepreneurial leaders (ELs). The study is underpinned by the “common characteristics” model in which ELs have characteristics of both entrepreneurs and leaders. Semi-structured interviews and a short questionnaire were used to explore business owners’ and corporate managers’ perceptions of the personal characteristics of ELs. Responses were summarised with thematic analysis and descriptive statistics.

The findings show participants perceived EL as …

Post-School Adult Life For Young People With Down Syndrome, Kitty Rose Foley

Theses: Doctorates and Masters

Down syndrome is a chromosomal birth disorder affecting one in 650 to 1000 live births in Western Australia. The life expectancy for people with Down syndrome has increased dramatically over the past two generations leading to these young people having changing needs in terms of social, economic and personal life. Encompassed within this, is the successful transition from school to post-school, a time of upheaval, stress and important decisions for young people with intellectual disabilities. The International classification of functioning, disability and health (ICF) is a world renowned framework which provides a scientific basis and standardised language for describing and …

The Hrm Role Of Line Managers: A Malaysian Case Study, Nik Hazimah Nik Mat

Theses: Doctorates and Masters

While HRM has long been part of the line manager’s role, it has now become a crucial component. Unfortunately, for many line managers, their HRM role is uncertain, in terms of their coverage and depth of involvement in HRM activities. It is therefore difficult to measure whether their involvement affects HRM effectiveness or contributes to organisational achievement. The purpose of this study is to explore the development of the line managers’ HRM role, based on the perceptions of key members of selected organisations. This exploration may lead to the understanding of the effect of line managers’ HRM role performance on …

Education And Training Of Specialist Sexual Offence Investigators In Victoria, Australia From 2009 To 2011, Jennifer Anne Turnley

Theses: Doctorates and Masters

The topic of training specifically designed for investigators of sexual offences has received little attention from academic researchers to date. Previous studies have not described training provided to police investigators of sexual offences in Australia. This thesis developed Turnley’s Framework for the Examination of Police Training in Sexual Assault Investigation, to examine and describe a Sexual Offences and Child Abuse Investigative Teams (SOCIT) Course, provided to Victorian Police from 2009 to 2011. This entailed triangulation of findings from non-participant observations of one SOCIT Course, with quantitative and qualitative data sourced though an in-depth interview with course trainers; feedback sheets voluntarily …