Business Commons^™

Artificial Intelligence As Augmenting Automation: Implications For Employment, F. Ted Tschang, Esteve Almirall

Research Collection Lee Kong Chian School Of Business

There has been great concern in recent years that artificial intelligence (AI) may cause widespread unemployment, but proponents say that AI augments existing jobs. Both of these positions have substance, but there is a need is to articulate the mechanisms by which AI may actually do both, and in the process, transform work and business organizations alike. We use economic studies showing past transformations automation wrought on the structure of employment and skills (such as the favouring of nonroutine skills) to articulate a ground for discussion. We then use case evidence of AI and automation to show how AI is …

Towards A Calibrated Trust-Based Approach To The Use Of Facial Recognition Technology, Gary Kok Yew Chan

Research Collection Yong Pung How School Of Law

The use of facial recognition technology has given rise to much debate relating to issues concerning privacy infringements, bias and inaccuracies of data and outputs, possibilities of covert use, the lack of data security and the problem of function creep. Certain states and jurisdictions have called for bans and moratoria on the use of facial recognition technology. This paper argues that a blanket ban on facial recognition technology would be overly precautionary without fully considering the wide range of uses and benefits of the innovation. To promote its acceptance, trust in facial recognition technology should be developed in a calibrated …

Smart Manufacturing And Its Implications For Singapore's Smes, Thomas Menkhoff, Surianarayanan Gopalakrishnan

Research Collection Lee Kong Chian School Of Business

While Covid-19 and the climate catastrophe continue to make headlines, local small and medium-sized enterprises (SMEs) are quietly setting the gears of Smart Manufacturing in motion with a strategic focus on digitising and automating production processes powered by "Industry 4.0" (I4.0) ready business models. A shared view among several interviewees we talked to recently in the context of an ongoing study on the impact of I4.0 on the business models of local manufacturers is that Industrial Internet-of-Things (IIoT), machine learning, visual computing, automation and digital twining are deemed of great importance for the long-term competitiveness of Singapore's manufacturing ecosystem on …

Technology Lends A Hand To Green E-Commerce, Hao Liang, Sin Mei Cheah

Research Collection Lee Kong Chian School Of Business

The world has witnessed an e-commerce boom in the past 2 decades, and Asia-Pacific is now driving the latest wave of growth. The Covid-19 pandemic has further accelerated consumers' growing preference for online consumption, with the Asia-Pacific region raking US$230 billion in online retail sales in 2020. This article is adapted from the authors' teaching case study - Alibaba Cainiao's Smart Green Logistics Strategy: Good for the Earth, Good for the Business.

Emotional Analysis Of Learning Cybersecurity With Games Using Iot, Maria Valero, Md Jobair Hossain, Shahriar Sobhan

KSU Proceedings on Cybersecurity Education, Research and Practice

The constant rise of cyber-attacks poses an increasing demand for more qualified people with cybersecurity knowledge. Games have emerged as a well-fitted technology to engage users in learning processes. In this paper, we analyze the emotional parameters of people while learning cybersecurity through computer games. The data are gathered using a non-invasive Brain-Computer Interface (BCI) to study the signals directly from the users’ brains. We analyze six performance metrics (engagement, focus, excitement, stress, relaxation, and interest) of 12 users while playing computer games to measure the effectiveness of the games to attract the attention of the participants. Results show participants …

Resilience Vs. Prevention. Which Is The Better Cybersecurity Practice?, Frank Katz

KSU Proceedings on Cybersecurity Education, Research and Practice

Students in multiple cohorts of our 3000 level Fundamentals of Information Systems Security course were given a discussion question where they had to either agree or disagree with the premise that given all the constant threats to our systems, we should dedicate more of our efforts to quickly repairing the damage of an attack rather than dedicate more of our time and energies to preventing such attacks. They were required to give their reasoning and provide sources to back up their analysis of his comment.

This paper will describe and explain the concept of cyber resiliency. It will then evaluate …

Warshipping: Hacking The Mailroom, Jackson Szwast, Bryson Payne

KSU Proceedings on Cybersecurity Education, Research and Practice

Everyone knows what package shipping is, but not everyone knows what warshipping is. Corporate mailrooms are rarely considered as part of the cybersecurity attack surface of most organizations, but they offer physical access to millions of uninspected packages daily. UPS shipped 5.5 billion items last year, with their daily average being 21.9 million items and operating through 1,800 locations in 2020. FedEx shipped 6.5 million packages daily and operates 2,150 locations. The United States Postal Service delivered 143 billion pieces of mail in 2019. Increasingly the world’s consumers are relying on e-commerce, and during the recent COVID-19 pandemic, package deliveries …

Towards Assessing Password Workarounds And Perceived Risk To Data Breaches For Organizational Cybersecurity Risk Management Taxonomy, Michael J. Rooney, Yair Levy, Wei Li, Ajoy Kumar

KSU Proceedings on Cybersecurity Education, Research and Practice

Cybersecurity involves a broad range of techniques, including cyber-physical, managerial, and technical, while authentication provides a layer of protection for Information Systems (IS) against data breaches. The recent COVID-19 pandemic brought a tsunami of data breach incidents worldwide. Authentication serves as a mechanism for IS against unauthorized access utilizing various defense techniques, with the most popular and frequently used technique being passwords. However, the dramatic increase of user accounts over the past few decades has exposed the realization that technological measures alone cannot ensure high level of IS security; this leaves the end-users holding a critical role in protecting their …

Analyzing Robotics Software Vulnerabilities, Hossain Shahriar, Md Jobair Hossain Faruk, Shahriar Sobhan, Mohammad Nazim

KSU Proceedings on Cybersecurity Education, Research and Practice

Robots are widely used in our day-to-day life in various domains. For example, eldercare robots, such as CareO-Bots [1]are used to perform household tasks and provide mobility assistance [2]. Amazon uses manufacturing robots to accomplish manufacturing labor activities, such as welding and assembling equipment [2]. According to the International Data Corporation, spending on robotics is expected to reach USD 241.4 billion by the end of 2023 [4].

However, malicious users can exploit security vulnerabilities in hardware and software components of robotics systems to conduct security attacks and cause malfunction, i.e., deviate robots from their expected behaviors. Security attacks on robots …

A Review Of Digital Maturity Models For Shipping Companies, Stephen Kgadi Rakoma

World Maritime University Dissertations

No abstract provided.

Evolution Of Publications, Subjects, And Co-Authorships In Network-On-Chip Research From A Complex Network Perspective, Weilong Chen, Xiaohang Wang, Ye Sun, Qiao Hu, Letian Huang, Yingtao Jiang, Amit Kumar Singh, Terrence Mak, Mei Yang

College of Engineering Faculty Research

The academia and industry have been pursuing network-on-chip (NoC) related research since two decades ago when there was an urgency to respond to the scaling and technological challenges imposed on intra-chip communication in SoC designs. Like any other research topic, NoC inevitably goes through its life cycle: A. it started up (2000-2007) and quickly gained traction in its own right; B. it then entered the phase of growth and shakeout (2008-2013) with the research outcomes peaked in 2010 and remained high for another four/five years; C. NoC research was considered mature and stable (2014-2020), with signs showing a steady slowdown. …

Medication Bottle With Anti-Tampering Features, Bahar Aliakbarian, Muhammad Rabnawaz, Susan E. Selke, Krystal Cheng, Arun Ross, Austin Cozzo, Anurag Chowdhury, Ali Tamayol, Carina Russell, Prem Chahal

Department of Supply Chain Management and Analytics: Faculty Publications

A medication bottle includes an outer container wall, an inner container wall and a fluid, such as an aversive liquid, located between the walls. In another aspect, the fluid is located within separate compartments or channels located between the walls where the walls contact or are secured to each other. A further aspect provides a removeable cap including multiple sensors, at least one of which is a biometric sensor.

Entrepreneurial Lessons, Singapore Management University

Perspectives@SMU

Growth keeps a company interesting and helps retain talent. There are many issues to grapple with, from manpower to asking your clients, “How much would you pay for that?”

Sustainable Investment Across Generations, Darren Teo, Elaine Teo, Jansen Phee, Mitch Reznick, Reshma Lalvani Sujan, Ronil Sujan

Perspectives@SMU

Children that follow in a successful company’s founder's footsteps are paying more attention to sustainability

The Impact Of Digitalization On International Expansion: A Study On Market Entry Strategy Based On The Integration-Responsiveness Framework, Thian Kiang Tan

Dissertations and Theses Collection (Open Access)

Digitalization has accelerated the growth and creation of new business models. There are more unicorn companies (a non-public company valued at more than US$1B) in the last 10 years than the decades before it. The use of digital technologies presents new opportunities for digitally active firms to capture growth in a new market. This paper studies how digitalization influences the internationalization process of the firm and its mode of entry into a foreign market. Drawing on existing literature on digitalization, this paper creates a novel approach to study the effect of digitalization by classifying firms based on their market business …

Exploring The Impact Of Industry 4.0 On The Business Models Of Small And Medium-Sized Manufacturing Enterprises In Singapore, Surianarayanan Gopalakrishnan

Dissertations and Theses Collection (Open Access)

Triggered by the ongoing transformation of Singapore's manufacturing industries towards 'smart(er)' manufacturing with a focus on digitising and automating production processes and more competitive business models, this study contributes to the limited Asian management literature about the readiness and impact of 'Industry 4.0' (I4.0) on the business models of Singapore's Small and Medium-sized manufacturing Enterprises (SMEs). I4.0 encompasses adopting opportunities from end-to-end digitalisation with connected computers and increasingly autonomous automation systems equipped with intelligent machine learning algorithms that control robotics with minimal human input. As the traditional manufacturing model is increasingly replaced by advanced, high-value manufacturing technologies such as the …

What Are The Four Traits Of Digitally Mature Organizations?, Clarence Goh, Gary Pan, Poh Sun Seow, Yuanto Kusnadi, Gek Choo Shirlena Tan

Research Collection School Of Accountancy

A study conducted by Deloitte Southeast Asia and the Singapore Management University said there are four traits that could identify digitally mature organisations based on how they manage the governance, risk, and compliance aspects of digital transformation.

Smart Contract Development: Challenges And Opportunities, Weiqin Zou, David Lo, Pavneet Singh Kochhar, Xuan-Bach D. Le, Xin Xia, Yang Feng, Zhenyu Chen, Baowen Xu

Research Collection School Of Computing and Information Systems

Smart contract, a term which was originally coined to refer to the automation of legal contracts in general, has recently seen much interest due to the advent of blockchain technology. Recently, the term is popularly used to refer to low-level code scripts running on a blockchain platform. Our study focuses exclusively on this subset of smart contracts. Such smart contracts have increasingly been gaining ground, finding numerous important applications (e.g., crowdfunding) in the real world. Despite the increasing popularity, smart contract development still remains somewhat a mystery to many developers largely due to its special design and applications. Are there …

Exploring Performance In Air Force Science And Technology Programs, Eric A. Plack, Jonathan D. Ritschel, Edward D. White, Clay M. Koschnick

Faculty Publications

Science and technology (S&T) programs serve an important function in the defense acquisition process as the initial phase leading to discovery and development of warfighting technology. The results of these programs impact the larger major defense acquisition programs, which integrate the technologies in subsequent phases of the life cycle. Despite this important role, little prior research has examined the performance of S&T programs. In this study, the authors investigate the impact of technological maturation as a critical success factor in Air Force S&T programs. The results suggest that S&T programs with mature technologies are more likely to experience above average …

Institutional Satisfaction With Online Program Management (Opm) Providers, Michael Graham

Dissertations

Abstract

The online program management (OPM) industry is a multibillion-dollar business that works with the higher education industry. Once primarily a tuition revenue share model that marketed and enrolled new programs for institutions, the OPM business is evolving. Fee-for-service payments and services such as coaching and instructional design are now part of the OPM landscape. Although higher education institutions are spending billions of dollars, there has been very little academic research into this phenomenon. This study examines the satisfaction of higher education institutions with OPM providers. This quantitative study utilizes Oliver’s expectation confirmation theory to understand why institutions may be …

Knowledge Transfer And Knowledge Sharing Tools Used By Employees Of Higher Education Institutions Of Pakistan: Mediating Role Motivation, Liaquat Ali Rahoo, Muhammad Memon, Sirajul Haq Kandhro, Zareen Abbasi, Muhammad Ali Khan

Library Philosophy and Practice (e-journal)

The aim of study is to examine the impact of knowledge sharing tools (i.e., technology and organization rewards) on knowledge transfer in the Higher Education Institutions (HEIS) of Sindh, Pakistan. The study utilized quantitative method. The population of the study was the employees who are working in HEIs of Sindh Province. The cluster random sampling technique was implemented to collect primary data from 750 respondents. The survey method was used in questionnaire to collect the data from employees of HEIs. The results of the research study indicate that knowledge sharing tools and organization rewards and technology have a significant impact …

Biden Administration U.S. Space Force Policy Literature, Bert Chapman

Libraries Faculty and Staff Presentations

Provides details on U.S. Space Force policy literature produced by the Biden Administration during its first eight months. Includes announcements that the Biden Administration will continue this new armed services branch begun during the Trump Administration. Features congressional testimony of Biden Administration officials such as Secretary of Defense Lloyd Wilson and Air Force Space Command leader General James Dickinson, the text of Space Force's 2021 Digital Force Vision document, congressionally approved FY 2022 space force budget figures, congressional committee comments and report requirements contained in emerging defense spending legislation, the emergence of collaboration between Space Force and universities such as …

Nebraska Innovation Studio Celebrates Six Years Of Making, Chris Dunker

Nebraska Innovation Studio

When it opened in 2015, Nebraska Innovation Studio had a wide selection of tools and equipment and an open floor plan. Like many of the projects it has birthed, the potential was there to be filled. Now, six years later, the makerspace at Nebraska Innovation Campus is celebrating its growth and development into a 16,000-square-foot facility that has scratched the itch for makers of all stripes.

Nebraska Innovation Studio Celebrating Marked Growth, Deann Gayman

Nebraska Innovation Studio

Since Nebraska Innovation Studio (https://innovationstudio.unl.edu/) opened its doors in 2015, the makerspace has continued to retool and expand its offerings, becoming one of the best facilities of its kind in the nation.

A re-opening event is announced in this news released, planned for September 16, 2021.

Business Families As Stewards Of Sustainability, John Cheng, Ankesh Shahra, Cynthia Handriani Wijaya, Louise Dudley

Perspectives@SMU

The drive to preserve the business for future generations makes family-owned enterprises especially suited to sustainability initiatives. Embracing ESG frameworks will help measure their effectiveness

How Has Covid Changed The Way We Need To Collaborate And Innovate?, Singapore Management University

Perspectives@SMU

Organisations need to adopt a specific approach to hybrid working in order to improve collaboration, communication, productivity and innovation

How ‘Human’ Should Robots Be?, Singapore Management University

Perspectives@SMU

Hotel guests like interaction with devices that look and sound like them, but they can spark displeasure after service failures, new CUHK study shows

Creating Exceptional Customer Experience With Data, Themin Suwardy, Melvin Yong

Research Collection School Of Accountancy

In a joint commentary, SMU Associate Provost for Postgraduate Professional Education and Associate Professor of Accounting (Practice) Themin Suwardy and Melvin Yong, Singapore Country Head of CPA Australia, discussed how exceptional customer services can be created with data. They opined that this involves employing technology and analytical skills, with agile teams working across functional lines. SMU Associate Dean of the School of Computing and Information Systems and Professor of Information Systems (Education) Michelle Cheong said, “Sustainable competitive advantage can come from improvements in their product and service offerings which can be implemented quickly, cannot be imitated easily, and can bring …

The Impact Of Information Presentation Format On User Purchase Decision-Making, Muhammad Jawad

Dissertations, Theses, and Capstone Projects

Online reviews have garnered considerable attention, especially in recent years, from scholars in various domains (such as information systems and marketing) seeking to understand their role in purchase decision-making. With the growing popularity of online review videos, however, understanding the role of information presentation format in online decision-making becomes crucial. While prior research has explored how presentation formats affect users’ perceptions differently, the extent of these differences and their implications in purchase decision-making stages are not yet fully understood. Specifically, this dissertation work examines the role of presentation format of online reviews in two decision-making stages: 1) choice-reduction stage, which …

The Impact Of Global Crisis On Innovation And Succession On Family Business From A Socioemotional Wealth Perspective, Lai Kuan Kim Wong

Dissertations and Theses Collection (Open Access)

The ongoing pandemic provides an invaluable opportunity to observe family businesses under extenuating circumstances, especially the Circuit Breaker which forced all non-essential workplaces to close to curb the spread of COVID-19; this in effect mandated that everyone should work from home. (Ministry of Health Singapore, 2020). This meant that for those working in intergenerational family businesses, they could also be living and working in the same confined space for an extended period. Does the accumulation of these circumstances create a phenomenon that leads to interactions that generate innovation and renew family bonds leading to succession?

Family businesses are known to …