Business Commons^™

It And The Insurance Industry, S Gopalakrishnan

IIMB Management Review

No abstract provided.

Knowledge Sharing With Customers On The Www: Approaches By National Tourism Organizations, Xinran You, Joseph O'Leary, Fiona Fui-Hoon Nah

Research Collection School Of Computing and Information Systems

The importance of knowledge management has been emphasized increasingly in recent literature. Knowledge has been regarded as the most important corporate asset in an organization (Nonaka and Takeuchi, 1995). But what is knowledge? According to Harris (1996), "when information is combined with context and experience, it becomes knowledge". Hence, knowledge is the integration of information, context, and experience (Ponelis and Fairer-Wessels, 1998). In the tourism context of this paper, there are two components of knowledge: (1) customer knowledge--understanding of customers by marketers that leads to more effective marketing actions; and (2) destination knowledge that either the travelers or travel experts …

A Recurring Improvisational Methodology For Change Management In Erp Implementation, Michelle Sieber, Fiona Fui-Hoon Nah

Research Collection School Of Computing and Information Systems

Change has become an ongoing phenomenon and business process re-engineering has become a necessity for survival of organizations as we approach the 21st century. As participants in this ever-changing working environment, we must be innovative in managing change as it affects both our professional and personal lives. One of the innovative ways to manage change in the implementation of an enterprise resource planning (ERP) system is to adopt a comprehensive change management methodology. In this research, we propose the use of the recurring improvisational change methodology for managing such change. This research is also aimed at implementing the improvisational change …

Considerations For An Effective Telecommunications-Use Policy, Michael E. Whitman, Anthony M. Townsend, Robert J. Aalberts

Faculty Articles

Recent changes in federal telecommunications legislation have underscored the importance of an up-to-date and effective telecommunications-use policy in business organizations. With the proliferation of the Internet, intranets, and email as commonplace business tools, the potential for misuse and subsequent liability has become an increasing concern. Even though the recent Supreme Court decision struck down the obscenity provisions of the Communications Decency Act (CDA), it left intact legislation that effectively mandates development of a sound telecommunications-use policy. In addition to potential liability for systems misuse, organizations have also had to address issues of individual employee privacy within the new systems.

This …

Information Technology: Redefining Boundaries, S Sadagopan

IIMB Management Review

No abstract provided.

Bank Automation In India: Transition To Next Millennium, V B Kaujalgi

IIMB Management Review

No abstract provided.

Managing Knowledge Workers: Benchmarking Indian It Organisations, Narendra M Agrawal

IIMB Management Review

No abstract provided.

It And Innovation, Umesh Rajamani

IIMB Management Review

No abstract provided.

Project Managers In The Software Industry: A Competency Profile, V Anand Ram, S Jagadish

IIMB Management Review

No abstract provided.

Porting The Sisal Functional Language To Distributed-Memory Multiprocessors, Jui-Yuan Ku

Dissertations

Parallel computing is becoming increasingly ubiquitous in recent years. The sizes of application problems continuously increase for solving real-world problems. Distributed-memory multiprocessors have been regarded as a viable architecture of scalable and economical design for building large scale parallel machines. While these parallel machines can provide computational capabilities, programming such large-scale machines is often very difficult due to many practical issues including parallelization, data distribution, workload distribution, and remote memory latency.

This thesis proposes to solve the programmability and performance issues of distributed-memory machines using the Sisal functional language. The programs written in Sisal will be automatically parallelized, scheduled and …

Automatic Document Classification And Extraction System (Adoces), Xuhong Li

Dissertations

Document processing is a critical element of office automation. Document image processing begins from the Optical Character Recognition (OCR) phase with complex processing for document classification and extraction. Document classification is a process that classifies an incoming document into a particular predefined document type. Document extraction is a process that extracts information pertinent to the users from the content of a document and assigns the information as the values of the “logical structure” of the document type. Therefore, after document classification and extraction, a paper document will be represented in its digital form instead of its original image file format, …

A New-Generation Class Of Parallel Architectures And Their Performance Evaluation, Qian Wang

Dissertations

The development of computers with hundreds or thousands of processors and capability for very high performance is absolutely essential for many computation problems, such as weather modeling, fluid dynamics, and aerodynamics. Several interconnection networks have been proposed for parallel computers. Nevertheless, the majority of them are plagued by rather poor topological properties that result in large memory latencies for DSM (Distributed Shared-Memory) computers. On the other hand, scalable networks with very good topological properties are often impossible to build because of their prohibitively high VLSI (e.g., wiring) complexity. Such a network is the generalized hypercube (GH). The GH supports full-connectivity …

A Hierarchy Fuzzy Mcdm Method For Studying Electronic Marketing Strategies In The Information Service Industry, Michael T. Tang, Gwo-Hshiung Tzeng, Shinn-Wen Wang

Journal of International Information Management

In this paper the impacts of Electronic Commerce {EC) on the international marketing strategies for the information service industries are studied. In seeking to blend humanistic concerns in this research with technological development by addressing challenges for deterministic attitudes, it also examines critical environmental factors relevant to Internet commerce in the changes of the international marketing environment. The needs for a new marketing paradigm for EC, which comes out of new trends of international electronic marketing, are also examined. The impacts of EC for the information service industry are discussed and a hierarchy fuzzy multicriteria decision-making (Fuzzy MCDM) method for …

Managing The Information Technology Help Desk: An International Dimension, Vivek Shah, Roy Martin

Journal of International Information Management

Information Technology continues to change at a fast and furious rate that shows no signs of slowing. Support requirements are increasing, while businesses are becoming global and demanding more support for technology. This paper focuses on the issues and challenges faced by organizations in setting and running a help desk for end users in an international environment.

Enterprise Resource Planning Growth In India: A Global Competitive Advantage (Part Ii), Kamlesh T. Mehta, Vivek Shah

Journal of International Information Management

The increasingly sophisticated and competitive Indian economy is faced with life in the global fast lane. The transition to an open economy has thrust India into the information age, an age that is forcing Indian firms to cope with a deluge of new information relationships. In order to keep up with the global advances, numerous Indian industries are implementing or considering ERP to compete in the global business environment. Several examples of successful implementation of Enterprise Resource Planning in India are discussed.

The Dreams Of The Cashless Society: A Study Of Eftpos In New Zealand, Erica Dunwoodie, Michael D. Myers

Journal of International Information Management

This paper looks at the way in which Utopian dreams, such as the cashless society, influence the adoption of information technology. Some authors claim that Utopian visions are used by IT firms to market their services and products, and that the hype that often accompanies technological innovations is part of a "large scale social process" in contemporary societies. This article discusses the social role of technological utopianism with respect to the introduction of EFTPOS in New Zealand. The case of New Zealand is interesting, given that New Zealand has the highest saturation of EFTPOS terminals in the world.

An Exploration Of Differences In Judgements Of Computer Ethical Behavior By Sex, Education, Age, And Other Demographic Factors, Margaret Anne Pierce, John W. Henry

Journal of International Information Management

When faced with an ambiguous ethical situation related to information technology (IT), the individual's course of action is influenced by personal experiences, consideration of what co-workers would do in the same situation, and an expectation of what the company would sanction. In this article, the approval/disapproval ratings of over three-hundred Association of Information Technology Professionals (AITP) members concerning the actions taken in a series of IT ethical scenarios are evaluated. Respondents expressed their personal opinion, as well as their perception of their co-workers' opinion, and their understanding of the company s opinion of the actions relating to IT described in …

The Year 2000 Problem, Marshal Whatley

Journal of International Information Management

The purpose of this article is to discuss the root causes of the Year 200 Problem, the effects of the problem and how a systematic approach can be used to solve this problem.

Electronic Data Interchange (Edi): Application Of Edi And Its Impact On Information Quality, Jagannathan Iyengar

Journal of International Information Management

Electronic Data Interchange (EDI) is the electronic transmission or movement of business data, information and documents from one business'computer system to another system in a standardized format. This movement is in a structured data format that permits data to be transferred without rekeying from a computer-supported business application in one location to another such system elsewhere. This technologically advanced mode of business transactions is fast becoming the operating "norm" for many areas of the business world. EDI is not electronic mail or FAX. They do not generate computer-processable information. EDI is not an application; it performs no business transactions and …

An Abductive Model Of Population Change, Milan Aiken

Journal of International Information Management

Logical abduction is a relatively unknown technique that may be used to classify or forecast. This paper describes abduction and applies it to a classification problem involving population change in the United States to test its accuracy. Results show that for this problem, it is as accurate as logistic regression, used in a prior study. Guidelines for using abduction are also presented.

Knowledge-Based Simulation Model For Performance Analysis And Reliability Of Computer Networks, Jaymeen R. Shah, Mirza B. Murtaza, Vipul K. Gupta

Journal of International Information Management

Modeling and analysis of performance of computer networks is essential for ensuring smooth operation of an organization's networks and preventing major failures. Mathematical analysis and simulation modeling are the common procedures for network system performance analysis. In this paper, a knowledge-based simulation model is developed that can be used for predicting network performance and reliability.

Military Development And Applications Of Simulation Systems, Jagannathan V. Iyengar, Gregory H. Hargett, Joe D. Hargett

Journal of International Information Management

Simulations used in training attempt to portray reality for the units or individuals participating in training. Some of the benefits of simulation training include; cost efficient training, training units in tasks that are too dangerous to perform otherwise, and training units in complex tasks in a repetitive fashion.

The Effects Of Computer Self-Efficacy And Outcome Expectancy On End-User Job Control And Stress, John W. Henry, Robert W. Stone

Journal of International Information Management

This article examines the effects of computer self-efficacy and outcome expectancy on the end-user's sense of felt stress as mediated by job control. A nationwide survey of information technology end-users provided the sample. The results show that computer self-efficacy directly impacts personal and job related outcome expectancies and that computer self-efficacy and job related outcome expectancies directly affect job control. Job control is shown to mediate the impacts of computer self-efficacy and job related expectancies on stress. The results are discussed and implications for information technology managers are presented.

Managing Health Information In New Zealand: An Analysis Of The Health Information Privacy Principles, Felix B. Tan, Gehan Gunasekara

Journal of International Information Management

The New Zealand Health Information Service has recently established a national health register. At the heart of this development are three national databases. These applications and their functions are presented. Other initiatives currently being explored are also discussed. The paper contends that these initiatives under the guise of advancing the nation's health may instead be infringing the privacy of the nation's citizens. An analysis of New Zealand's privacy legislation to the development of such a centralized health system is detailed. The paper concludes by considering the possibility of hidden agendas despite the provisions of the nation's privacy rules.

Teaching Design In Visual Basic Programming Environments Using The Neadt 3 Rapid Application Design Tool, William A. Newman

Journal of International Information Management

Although program design and documentation tools have existed for over 30 years, virtually no tools other than the Task-Object-Event (TOE) chart have been created for teaching program design in the event-driven object-oriented language environment. This paper discusses the NEADT3 (Newman-Ekedahl Application Development tool) applied to the Visual Basic 6.0 language. NEADT 3 Significantly extends the commonly used TOE model in teaching programming by providing more concise and correct design and documentation of Rapid Application Development (RAD) student programs.

A Contingency Framework—The Influence Of Computerized Information Systems On Organizational Performance, Jagannathan V. Iyengar

Journal of International Information Management

Evaluation is a task most designers, builders, and supporters of information systems agree is significant. However, most information systems evaluations are performance evaluations focusing on the efficiency of the computer system. There is another dimension to the evaluation of the information system that must be considered if computerized information systems (CIS) are to be designed to "fit" an organization: impact evaluations. Impact evaluations are concerned with those effects on an organization which result from the development and use of an information system. The actual task of performing an impact evaluation is hindered by the complexity of the task and by …

Customizable And Ontology-Enhanced Medical Information Retrieval Interfaces, Gondy Leroy, K.M. Tolle, Hsinchun Chen

CGU Faculty Publications and Research

This paper describes the development and testing of the Medical Concept Mapper as an aid to providing synonyms and semantically related concepts to improve searching. All terms are related to the userquery and fit into the query context. The system is unique because its five components combine humancreated and computer-generated elements. The Arizona Noun Phraser extracts phrases from natural language user queries. WordNet and the UMLS Metathesaurus provide synonyms. The Arizona Concept Space generates conceptually related terms. Semantic relationships between queries and concepts are established using the UMLS Semantic Net. Two user studies conducted to evaluate the system are described.

Bulletin 4387 - Women In Agriculture In Western Australia 1999, Agriculture Western Australia

Bulletins 4000 -

WESTERN Australian women in agriculture contribute huge economic, social and community benefits to industry, to the rural sector, and to the State overall. That this contribution is not fully acknowledged, is perhaps due to the lack of clear data; many economic or social measures do not disaggregate data by gender, despite women's and men's roles being very different. Other measures are based on outdated assumptions about how work is done, and by whom.

Western Australian Agriculture - Key Achievements 1998 - 1999, Agriculture Western Australia

Farm Systems and Economics published reports

During 1998/99 Western Australia's agricultural industries continued to build on an enviable international reputation for a professional approach to business and a proven track record in producing and supplying food and fibre products of consistently high ·quality.

A global increase in demand for food and fibre, changing consumer behaviour, and further world trade liberalisation offer great challenges and opportunities for the export of Western Australian agricultural produce. Agriculture Western Australia has responded to these changes with increased emphasis on quality assurance and supply chain management to focus on specific consumer and end-user requirements, and to improve alliances between producers, processors …

Linking It Applications With Manufacturing Strategy: An Intelligent Decision Support System Approach, Ravi Kathuria, Murugan Anandarajan, Magid Igbaria

Business Faculty Articles and Research

Research has indicated the importance of matching Information Technology (IT) applications or manufacturing systems with the competitive strategy of a company. Selection of the right type of IT application is, however, a challenging task. When a company, with a given dominant process structure, emphasizes two or more competitive priorities, such as quality, product flexibility, etc., an unaided manager faces a complex decision problem in choosing from alternative IT applications available in the areas of product design through distribution. In this paper, we developed an Intelligent Decision Support System (IDSS) that would assist managers with: assessment of the relative importance of …