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Full-Text Articles in Business

Improving Workflovf In Home Healthcare Industry: A Case Study, Mohan Rao, Norma Teran, Michael Savard Jan 2004

Improving Workflovf In Home Healthcare Industry: A Case Study, Mohan Rao, Norma Teran, Michael Savard

Journal of International Information Management

Home healthcare industry is facing increasing pressure to change business processes and manage information flow electronically. With the help of a case example, this paper describes how a webbased system could improve the workflow communication problems in home healthcare companies. Every department of the case company has its own software to assist in everyday operations but is unable to communicate with one another electronically. All documents necessary in the coordination of care have to move physically between departments. The proposed solution is a web-based electronic form management system that would improve regulatory compliance and operating efficiency.

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Linioj-Maition Systems Service Quality Measurement: The Evolution Of The Servqual Instrument, Dwayne Whitten Jan 2004

Linioj-Maition Systems Service Quality Measurement: The Evolution Of The Servqual Instrument, Dwayne Whitten

Journal of International Information Management

Due to the increasing service component of information technology, service quality measurement has become increasingly important as IS practitioners attempt to increase service quality to customers. The measurement of service quality in IS evolved from the research done in marketing literature. The SERVQUAL instrument has evolved to become the most commonly used measurement instrument in both IS and marketing. Although commonly used, SERVQUAL instrument is not without criticism. This paper describes the SERVQUAL instrument, its criticisms and support, and finally the SERVPERF instrument, a variation of the SERVQUAL instrument which is an attempt at improving upon the SERVQUAL instrument.

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Customer Relationship Management (Crm): A Comparative Study Between U.S.A. And Spain, Jesus Garcia De Madariaga Jan 2004

Customer Relationship Management (Crm): A Comparative Study Between U.S.A. And Spain, Jesus Garcia De Madariaga

Journal of International Information Management

This paper surveys the marketing executives of the top companies in Spain with more than 100 million euros on net sales and reports the status of Customer Relationship Management (CRM) solutions in their companies. The results are compared with the U.S.A. status reported by a previous study developed by InformationWeek Research in 2000 with a sample based on Fortune 500. One hundred and thirty-six companies participated in this study. The data provides insights into the strengths and weaknesses of the CRM in Spain in comparison with USA. Some viable actions are recommended to improve the usage of CRM and to …

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Extensible Markup Language (Xml) For Competitive Advantage, William P. Wagner, Ralph Hilken, Q B. Chung Jan 2004

Extensible Markup Language (Xml) For Competitive Advantage, William P. Wagner, Ralph Hilken, Q B. Chung

Journal of International Information Management

extensible Markup Language (XML) has received much attention in the popular press lately as a new technology designed to facilitate information sharing among business entities. One of the biggest problems that companies are experiencing today with XML is that many executives do not understand what XML is and why it is important, nor do they understand what its potential impact on their information strategy might be. In this paper, we present an overview of XML and a framework for generating IS strategic alternatives, which was introduced in its original form in the 1980s. This framework is adapted to suit the …

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The Demand For Information Technology Knowledge And Skills: An Exploratory Investigation, Stuart D. Galup, Ronald Dattero, Jim J. Quan Jan 2004

The Demand For Information Technology Knowledge And Skills: An Exploratory Investigation, Stuart D. Galup, Ronald Dattero, Jim J. Quan

Journal of International Information Management

Organizations are always in search of appropriate information technology knowledge and skills to carry out normal business operations. Such demand is directly impacted by the overall economic conditions. During stressful economic times, managers, facing tough budgetary pressure, are farced to examine more thoroughly what knowledge and skills are needed to survive. This paper investigates the desired information technology knowledge and skills that employers are searching for in these turbulent times. We examine the content ofjob advertisements for information technology professionals placed in an online job placement website over a 2 year period, 2001-2002.

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Development Of An It Balanced Scorecard, Theophilus B. A. Addo, Chee W. Chow, Kamal M. Haddad Jan 2004

Development Of An It Balanced Scorecard, Theophilus B. A. Addo, Chee W. Chow, Kamal M. Haddad

Journal of International Information Management

There is a generally acknowledged dearth of metrics for effectively measuring organizational performance. This is particularly true of the IT function, whose contribution to a firm's "bottom line" has been frequently called to question. This paper describes the development of a performance measurement tool called the Balanced Scorecard, which can be used to assess IT performance within the cordetU of overall corporate strategy and financial performance. Data for the scorecard was obtained via a sur^'ey of senior IT executives in various organizations. The paper concludes with a set of guidelines for successfully implementing an IT Balanced Scorecard, as well as …

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Xml: Gateway For Data Mobility And Universal Connectivity, Emmanuel Uzoma Opara Jan 2004

Xml: Gateway For Data Mobility And Universal Connectivity, Emmanuel Uzoma Opara

Journal of International Information Management

Extensible Markup Language (XML) started as an effort to simplify Generalized Markup Language (SGML), which was the International Organization for Standardization's (ISO) standard for defining data vocabularies. This study investigates XML technology as a substitute to SGML that would be Web friendly, and easy to learn and use while supporting a variety of applications for faster and more efficient data mobility on the Web. It describes several compelling reasons why XML is a useful technology for representing structured data mobility. XML is a markup language used for data structure in a textual form. A specific goal of XML is to …

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Examining The Benefits Of Project Management Professional (Pmp) Certification For Is Project Managers And Organizations, Robert C. Mahaney, Bertie M. Greer Jan 2004

Examining The Benefits Of Project Management Professional (Pmp) Certification For Is Project Managers And Organizations, Robert C. Mahaney, Bertie M. Greer

Journal of International Information Management

The project management professional (PMP) certification has gained a positive reputation among project managers as well as with HR managers and recruiters. However, the organizational benefits are untested. This paper examines the business value of PMP certification. The three questions this study investigates are, "What value does certification give project managers?" "What value does certification give organizations? " and "How can organizations encourage project managers to pursue certification?" Content analysis of transcripts from twenty-five structured interviews identified several reasons businesses should encourage their project managers to pursue PMP certification, but many of the benefits are not easily quantified.

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Privacy Issues In Location-Aware Mobile Devices, Robert P. Minch Jan 2004

Privacy Issues In Location-Aware Mobile Devices, Robert P. Minch

IT and Supply Chain Management Faculty Publications and Presentations

Location awareness, the ability to determine geographical position, is an emerging technology with both significant benefits and important privacy implications for users of mobile devices such as cell phones and PDAs. Location is determined either internally by a device or externally by systems and networks with which the device interacts, and the resultant location information may be stored, used, and disclosed under various conditions that are described. Thirteen specific privacy issues are enumerated and discussed as examples of the challenges we will face as these technologies and their associated products and services are deployed. Regulation by governments, standards organizations, industry …

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Institutional Factors Influencing E-Business Adoption, Anand Jeyaraj, Deborah Balser, Charles Chowa, Gary Griggs Jan 2004

Institutional Factors Influencing E-Business Adoption, Anand Jeyaraj, Deborah Balser, Charles Chowa, Gary Griggs

Management Information Systems Faculty Publications

Studies of e-business adoption have generally been restricted to understanding organizational factors. Institutional factors provide an alternate explanation of the diffusion of e-business across organizations. We test the influence of coercive, normative, and mimetic pressures on first-time adoption of B2B and B2C innovations by organizations. We further propose that an organization’s response to institutional pressures may be affected by its distinctive organizational identity. Specifically, we hypothesize that those organizations that value innovation and customer service will be more likely to adopt e-business over time. We test the likelihood that the intensity of institutional pressures will vary over different time periods. …

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A Toolkit For Xml-Based And Process-Oriented Application Integration, Volker Münch Jan 2004

A Toolkit For Xml-Based And Process-Oriented Application Integration, Volker Münch

Theses

Systems integration is hard work; different architectures with different interfaces and an innumerable amount of Legacy applications with non-standard interfaces exist. However the needs to meet changing business requirements and to implement faster and optimised procedures within an enterprise and in cooperation with other external enterprises mean that there is a continuing demand for such integration strategies and products. Integration was often an activity separate from system development and could not be accomplished without re-involving system designers and developers. Such a process is therefore inefficient and costly. This thesis proposes a process-oriented integration strategy that combines the tasks of integration …

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Fee -Based Online Services : Exploring Consumers’ Willingness To Pay, L. Richard Ye, Yue Zhang, Dat-Dao Nguyen, James Chiu Jan 2004

Fee -Based Online Services : Exploring Consumers’ Willingness To Pay, L. Richard Ye, Yue Zhang, Dat-Dao Nguyen, James Chiu

Journal of International Technology and Information Management

Many online service businesses are beginning to charge fees for services that they used to provide for free. It is unclear whether consumers are ready to embrace this practice. This study explores consumer attitudes toward fee-based online services. The results of the study indicate that consumers’ willingness to pay for online services is likely to be influenced by their perceived value of convenience these services provide, and by the extent to which they utilize these services. While consumers appear more willing to pay for services that are qualitatively better than free services, there is also indication that the belief remains …

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Information Systems Service Quality Measurement: The Evolution Of The Servqual Instrument, Dwayne Whitten Jan 2004

Information Systems Service Quality Measurement: The Evolution Of The Servqual Instrument, Dwayne Whitten

Journal of International Technology and Information Management

Due to the increasing service component of information technology, service quality measurement has become increasingly important as IS practitioners attempt to increase service quality to customers. The measurement of service quality in IS evolved from the research done in the marketing literature. The SERVQUAL instrument has evolved to become the most commonly used measurement instrument in both IS and marketing. Although commonly used, the SERVQUAL instrument is not without criticism. This paper describes the SERVQUAL instrument, its criticisms and support, and finally the SERVPERF instrument, a variation of the SERVQUAL instrument which is an attempt at improving upon the SERVQUAL …

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Empirical Evidence Of Diminishing Payoff From Successive Generations Of Information Systems, Gerald E. Evans, Neil Morton Jan 2004

Empirical Evidence Of Diminishing Payoff From Successive Generations Of Information Systems, Gerald E. Evans, Neil Morton

Journal of International Technology and Information Management

Previous research has focused on a number of important variables that can influence the observed payoffs from information systems investments. In the current investigation conducted in the spring of 2002, personal, on-site interviews were conducted in 138 small and medium sized businesses. Vendor involvement in systems development was less related to systems cost than previously. Unfortunately, vendor involvement was unrelated to any of the four measures of systems success in the entire sample. Further analysis revealed a strong relationship between information system generation and payoffs. Specifically, there appeared to be a point of diminishing return with subsequent generations of information …

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Online Reverse Auctions: An Overview, Ching-Chung Kuo, Pamela Rogers, Richard E. White Jan 2004

Online Reverse Auctions: An Overview, Ching-Chung Kuo, Pamela Rogers, Richard E. White

Journal of International Technology and Information Management

Electronic commerce (e-commerce) is the fastest growing area in the U.S. economy with electronic procurement (e-procurement) being a major component, and online reverse auctions (ORAs) have emerged as a key e-procurement tool. Since the mid-1990s, ORAs have been gaining in popularity because of their potentially significant positive impact on the profitability of both the buyers and the sellers. Much has been written about the new purchasing paradigm and numerous stories have been reported recently. This paper is aimed at providing a critical review of ORAs by examining their historical developments, different forms, advantages, and disadvantages. In addition, 10 important factors …

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The Impact Of Telework On Performance: A Social Network Approach, Priscilla Arling Jan 2004

The Impact Of Telework On Performance: A Social Network Approach, Priscilla Arling

Scholarship and Professional Work - Business

Despite almost thirty years of research in the area of telework, the findings regarding outcomes remain equivocal (Bailey and Kurland, 2002). This research in progress hopes to advance understanding by identifying a key mechanism by which telework affects performance, specifically its influence on the social network properties of cohesion, power and structural holes. With knowledge of how the number, frequency and diversity of relationships influences performance, practitioners and academics can develop processes to improve teleworker social networks. This in turn will enhance the use of social capital and also facilitate shared attitudes and behaviors, which will lead to higher organizational …

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Using Choice-Boards To Create Business Value, Pratyush Bharati, Abhijit Chaudhury Jan 2004

Using Choice-Boards To Create Business Value, Pratyush Bharati, Abhijit Chaudhury

Management Science and Information Systems Faculty Publication Series

No abstract provided.

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Understanding The Relationship Between Organizational And Individual Adoption Of It Innovations: Literature Review And Analysis, Anand Jeyaraj, Joseph Rottman, Mary Lacity Jan 2004

Understanding The Relationship Between Organizational And Individual Adoption Of It Innovations: Literature Review And Analysis, Anand Jeyaraj, Joseph Rottman, Mary Lacity

Management Information Systems Faculty Publications

Researchers who study IT innovations aim to understand the relationship between two different loci of adoption1 – individual adoption and organizational adoption. A first step is diagnosis of the current state of empirical research on IT innovation adoption. We analyzed 486 relationships between independent variables (IVs) and dependent variables (DVs) found in 89 empirical studies of which 45 studied individual adoption and 44 studied organizational adoption. We categorized 135 IVs into 4 classes (organizational variables such as top management support, individual variables such as age, innovation variables such as relative advantage, and environment variables such as external pressure). We classified …

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Paperless Construction: How Contractors Can Adjust To Change In The Industry, Tyler Hackman, James Lindgren, Kerri Rackow, Chris Snyder Jan 2004

Paperless Construction: How Contractors Can Adjust To Change In The Industry, Tyler Hackman, James Lindgren, Kerri Rackow, Chris Snyder

Presidential Scholars Theses (1990 – 2006)

Paperless construction, in a nut shell, is the use of online or electronic programs for managing contracts, changes, drawings, submittals, RFis, correspondence, lab data, and inspection reports (Construction). The paperless construction movement is making its way through all types of construction, including residential, commercial, and heavy highway. It affects the whole project, from pre-bid, to project management, to closeout, and as the industry constantly becomes more paperless, contractors are forced to make changes in their processes to keep up with the trend. Peters Construction Corporation in Waterloo, Iowa, is an example a company committed to keeping on the leading edge. …

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Building Data Warehouses Using The Enterprise Modeling Framework, Joseph O. Chan Jan 2004

Building Data Warehouses Using The Enterprise Modeling Framework, Joseph O. Chan

Journal of International Technology and Information Management

This paper proposes an enterprise modeling framework for the deployment of data warehouses. The framework provides the information roadmap coordinating source data and different data warehouses across the business enterprise. The paper introduces a solution to address data warehousing issues at the enterprise level while avoiding the pitfalls of creating enterprise data warehouses and universal data marts. It further proposes a change of paradigm from point solutions focus to a methodology driven by enterprise requirements to meet the challenges of the new economy. The proposed framework emphasizes the separation of the conceptual construct from the physical and operational constructs of …

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The Ecology Of Interorganizational Information Sharing, Jane Fedorowicz, Janis L. Gogan, Amy W. Ray Jan 2004

The Ecology Of Interorganizational Information Sharing, Jane Fedorowicz, Janis L. Gogan, Amy W. Ray

Journal of International Technology and Information Management

Increasingly, companies use interorganizational information systems to support business process partnerships, such as automatic replenishment systems and other supply chain initiatives, invoicing and payments, and insurance claims processing. Inter-firm networking in turn can increase the visibility of information generated and used by business partners. These business partners may experience intended and unintended impacts from the changes in the partnering relationship, in effect altering the ecology of the organization. Yet IT researchers rarely study an organization’s ecology, focusing instead on impacts upon internal processes. Our goal in this paper is to propose a definition of interorganizational information ecology, to provide IT …

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Web-Services – The Next Evolutionary Stage Of E-Business, Santosh S. Venkatraman Jan 2004

Web-Services – The Next Evolutionary Stage Of E-Business, Santosh S. Venkatraman

Journal of International Technology and Information Management

Web-Services are a set of new technologies that promise to take “service-oriented” distributed computing to a whole new level, and eventually take e-business to the next evolutionary stage. Web-Services, in a nutshell, let organizations bridge communication gaps among their information systems, and build new software applications by “stitching” together existing ones. It is capable of integrating applications written in different programming languages, developed by different vendors, and running on different servers with dissimilar operating systems. Web- Services would enable companies to seamlessly connect their information systems and business processes with those of their partners and customers – thus ushering in …

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Customer Relationship Management (Crm): A Comparative Study Between U.S.A. And Spain, Jesus Garcia De Madariaga Jan 2004

Customer Relationship Management (Crm): A Comparative Study Between U.S.A. And Spain, Jesus Garcia De Madariaga

Journal of International Technology and Information Management

This paper surveys the marketing executives of the top companies in Spain with more than 100 million euros on net sales and reports the status of Customer Relationship Management (CRM) solutions in their companies. The results are compared with the U.S.A. status reported by a previous study developed by InformationWeek Research in 2000 with a sample based on Fortune 500. One hundred and thirty-six companies participated in this study. The data provides insights into the strengths and weaknesses of the CRM in Spain in comparison with USA. Some viable actions are recommended to improve the usage of CRM and to …

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A Conceptual Framework For E-Branding Strategies In The Non-Profit Sector, Horst Treiblmaier, Irene Pollach, Arne Floh Jan 2004

A Conceptual Framework For E-Branding Strategies In The Non-Profit Sector, Horst Treiblmaier, Irene Pollach, Arne Floh

Journal of International Technology and Information Management

E-branding provides non-profit organizations (NPOs) with new opportunities to communicate their missions, which is of paramount importance in a market segment that competes for donations and voluntary labor. Since successful e-branding is determined by both internal and external communication strategies, we developed a framework which explains the interdependency of these two factors in NPOs. Our findings are based on qualitative interview data and a website analysis of eleven Austrian NPOs. The NPOs' internal and external e-communication strategies are categorized into three successive levels each and combined in a two-dimensional grid, which shows how NPOs integrate their communication strategies.

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Xml: Gateway For Data Mobility And Universal Connectivity, Emmanuel Uzoma Opara Jan 2004

Xml: Gateway For Data Mobility And Universal Connectivity, Emmanuel Uzoma Opara

Journal of International Technology and Information Management

Extensible Markup Language (XML) started as an effort to simplify the standard Generalized Markup Language (SGML), which was the International Organization for Standardization’s (ISO) standard for defining data vocabularies. This study investigates XML technology as a substitute to SGML that would be Web friendly, and easy to learn and use while supporting a variety of applications for faster and more efficient data mobility on the Web. It describes several compelling reasons why XML is a useful technology for representing structured data mobility. XML is a markup language used for data structure in a textual form. A specific goal of XML …

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Extensible Markup Language (Xml) For Competitive Advantage, William P. Wagner, Ralph Hilken, Q B. Chung Jan 2004

Extensible Markup Language (Xml) For Competitive Advantage, William P. Wagner, Ralph Hilken, Q B. Chung

Journal of International Technology and Information Management

eXtensible Markup Language (XML) has received much attention in the popular press lately as a new technology designed to facilitate information sharing among business entities. One of the biggest problems that companies are experiencing today with XML is that many executives do not understand what XML is and why it is important, nor do they understand what its potential impact on their information strategy might be. In this paper, we present an overview of XML and a framework for generating IS strategic alternatives, which was introduced in its original form in the 1980s. This framework is adapted to suit the …

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An Investigation Of Internet Auction Markets: Evidence From Ebay, Kevin Bracker, Ken Smith Jan 2004

An Investigation Of Internet Auction Markets: Evidence From Ebay, Kevin Bracker, Ken Smith

Journal of International Technology and Information Management

The purpose of this paper was to examine a market with different characteristics than a typical “financial” market using high frequency continuous transactions data. The market selected for this purpose was an Internet auction market for collectibles, specifically Ty Glory BearsTM sold on the eBay, Inc. web site. This market was chosen for its relatively high activity and homogeneity. The results indicated evidence of signaling related to seller’s reputation and product information, seasonality based on day-of-the-week, and limited market dept h.

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Examining The Benefits Of Project Management Professional (Pmp) Certification For Is Project Managers And Organizations, Robert C. Mahaney, Bertie M. Greer Jan 2004

Examining The Benefits Of Project Management Professional (Pmp) Certification For Is Project Managers And Organizations, Robert C. Mahaney, Bertie M. Greer

Journal of International Technology and Information Management

The project management professional (PMP) certification has gained a positive reputation among project managers as well as with HR managers and recruiters. However, the organizational benefits are untested. This paper examines the business value of PMP certification. The three questions this study investigates are, “What value does certification give project managers?” “What value does certification give organizations?” and “How can organizations encourage project managers to pursue certification?” Content analysis of transcripts from twenty-five structured interviews identified several reasons businesses should encourage their project managers to pursue PMP certification, but many of the benefits are not easily quantified.

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Two Developing Countries With Two Different Economic Results: A Comparative Study Of Thailand & Morocco, Debora J. Gillard Jan 2004

Two Developing Countries With Two Different Economic Results: A Comparative Study Of Thailand & Morocco, Debora J. Gillard

Journal of International Technology and Information Management

After visiting Thailand in 1996 and Morocco in 2001, it was very evident that these two countries had many similarities. Both countries are ruled by monarchs, both are developing countries, and both have overcome many adversities. However, today we find these two countries are very different in their involvement in the global community and in their local economic development. This paper is a study of similarities and differences in the development of Thailand and Morocco which has resulted in the current economic status.

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Review Of The Opnet It Guru Software, Jeng-Chung Victor Chen Jan 2004

Review Of The Opnet It Guru Software, Jeng-Chung Victor Chen

Journal of International Technology and Information Management

The OPNET IT GURU has been in existence for years and designed to be used for the industry and the academics. The simulation software is now in version 10.0 and equipped with abundant features such as: modeling network topology and traffic, application impact assessment, and server capacity planning. The features of modeling network topology and traffic are ideal for network engineers to experiment different kinds of scenarios before implementation of any networks, which in turn could cost the organizations less on the IT budget. The application impact assessment is useful when measuring the end-to-end time of the deployed or to-be-deployed …

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