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Articles 3241 - 3270 of 4291
Full-Text Articles in Business
A Quantitative Model For Crm Performance Evaluations, Sanjeev K. Bordoloi, Prabhu Aggarwal, Tom Tobin
A Quantitative Model For Crm Performance Evaluations, Sanjeev K. Bordoloi, Prabhu Aggarwal, Tom Tobin
Journal of International Technology and Information Management
This paper identifies important performance measurements for the operation of CRM units in the call center industry, and then uses Data Envelopment Analysis (DEA) to compare the performances of a selected set of call centers. The results provide several managerial insights that will assist CRM managers in effective decision making, especially in the areas of increasing efficiencies and improving customer service. Overall, this paper contributes towards managing resources and processes that would aid in the acquisition and support of information technology within a firm.
The Use Of Strategic Forces To Understand Competitive Advantages Provided By Information Technology, Gerald E. Evans, Clyde Neu
The Use Of Strategic Forces To Understand Competitive Advantages Provided By Information Technology, Gerald E. Evans, Clyde Neu
Journal of International Technology and Information Management
Porter’s Five Forces model of business strategy is foundational to understanding strategic forces and the role of information technology in the larger strategic framework of an organization. The authors describe how information technology changes the strength and/or influence of the competitive forces in Porter’s model. Furthermore, understanding how specific technologies potentially change specific forces within Porter’s model is the foundation of IT strategy. This theoretical framework of strategic alignment is developed through cases demonstrating how specific technologies change the strategic forces within specific industries and how organizations should take advantage of these changing forces. Empirical evidence for the validity of …
Validating An End-User Computing Satisfaction Instrument: A Confirmatory Factor Analysis Approach Using International Data, Kee-Sook Lim, Jeen-Su Lim, John H. Heinrichs
Validating An End-User Computing Satisfaction Instrument: A Confirmatory Factor Analysis Approach Using International Data, Kee-Sook Lim, Jeen-Su Lim, John H. Heinrichs
Journal of International Technology and Information Management
This study evaluates the construct validity of an end-user computing satisfaction scale in the context of the Korean culture. The structure and dimensionality, reliability and validity of an end-user computing satisfaction (EUCS) instrument were cross-validated using data obtained from 108 managers of Korean firms in the context of the end-user satisfaction with their office information system. The results of this study are generally consistent with previous findings regarding the measurement property of this instrument. However, Korean data also supports the five correlated first-order factors model. Managerial and research implications of the identified results are discussed.
Identifying Opportunities In Multilingual Business Environments Using Environmental Scanning And Text Mining Techniques, Jody Strong, Kaushik Ghosh, Sumali Conlon
Identifying Opportunities In Multilingual Business Environments Using Environmental Scanning And Text Mining Techniques, Jody Strong, Kaushik Ghosh, Sumali Conlon
Journal of International Technology and Information Management
The identification of opportunities for growth can be made easier if comprehensive information relevant to the business environment is available to managers. Such recognition of business opportunities can also help sustain competitive advantage. Information relevant to business environment is usually written and posted in many languages and can be accessed from many sources. The collection of this information is time consuming and labor intensive and techniques such as environmental scanning that are proposed in previous research can facilitate this information search. In this study, we propose a technique to automatically perform tasks using text mining tools that search, translate, and …
State And Context-Dependent Information Management And Wealth Accumulation: An Information Analysis Of The Billionaires Between Taiwan And China, Ben-Chieh Liu, Lee-Hsuan Lin
State And Context-Dependent Information Management And Wealth Accumulation: An Information Analysis Of The Billionaires Between Taiwan And China, Ben-Chieh Liu, Lee-Hsuan Lin
Journal of International Technology and Information Management
From the Forbes Magazine survey of the world’s 538 richest, seventy seven (77) or about 14.4% were identified as born in Asia (Asia Week, June 28, 2001). In addition, the top 100 billionaires (in $NT) in Taiwan, 2001 and 2002 were surveyed by Taiwan Smart Monthly magazine ( Nov 11, 2002) and another top 100 billionaires in China (in U.S dollars) were reported by the Forbes magazine in 2004. This paper utilizes Liu ,Lin, Lee and Chou’s (1996) state and context dependent information management model specification (Joseph & John, 2006), and equity account dependent variables to study the underlying intercultural …
Uc: Ubiquitous Collaboration Platform For Multimodal Team Interaction Support, Veton Z. Kepuska, Sabri Gurbuz, Walter Rodriguez, Stephen M. Fiore, Deborah Carstens, Patrick D. Converse, David Metcalf
Uc: Ubiquitous Collaboration Platform For Multimodal Team Interaction Support, Veton Z. Kepuska, Sabri Gurbuz, Walter Rodriguez, Stephen M. Fiore, Deborah Carstens, Patrick D. Converse, David Metcalf
Journal of International Technology and Information Management
A human-centered computing platform that improves teamwork and transforms the “human- computer interaction experience” for distributed teams is presented. This Ubiquitous Collaboration, or uC (“you see”), platform's objective is to transform distributed teamwork (i.e., work occurring when teams of workers and learners are geographically dispersed and often interacting at different times). It achieves this goal through a multimodal team interaction interface realized through a reconfigurable open architecture. The approach taken is to integrate: (1) an intuitive speech- and video-centric multi-modal interface to augment more conventional methods (e.g., mouse, stylus and touch), (2) an open and reconfigurable architecture supporting information gathering, …
Information Relevance And Availability: Toward Effective Management Of Projects In Public Sector, Carlos F. Gomes, Mahmoud M. Yasin
Information Relevance And Availability: Toward Effective Management Of Projects In Public Sector, Carlos F. Gomes, Mahmoud M. Yasin
Journal of International Technology and Information Management
Information plays a critical role in the different stages of managing a project. This study examines the views of one hundred and two (102) Portuguese Public sector officials on the relevance, availability and sharability of information as practiced in their organizations. Cluster analysis, gap analysis and confirmatory factor analysis procedures are utilized to analyze the collected data. The results of this study tend to underscore the growing need to have well- designed information systems, which are capable of enhancing the availability and promoting the sharability of relevant information.
Strategies, Contributions And Inhibitors Of Information Systems To Organizational Competitiveness: An Empirical Analysis Within The Caribbean, Stephen Louis, Ashley Braganza, Ray Hackney
Strategies, Contributions And Inhibitors Of Information Systems To Organizational Competitiveness: An Empirical Analysis Within The Caribbean, Stephen Louis, Ashley Braganza, Ray Hackney
Journal of International Technology and Information Management
The study examines the impact of Information Systems (IS) through a consideration of improved competitiveness within a multi-business Caribbean firm. The methodology draws on a participant-observer approach for data collection and compares the application of IS by three business units within each of three organizations. It is argued that while there is already a substantial amount of research on IS effectiveness its value in the context of developing countries such as those of the Caribbean will be most significant. In this context firms are perceived to face more constraints than in developed countries so there is a need to explicitly …
The Business Value Of Social Network Technologies: A Framework For Identifying Opportunities For Business Value And An Emerging Research Program, Degan Kettles, Julie Smith David
The Business Value Of Social Network Technologies: A Framework For Identifying Opportunities For Business Value And An Emerging Research Program, Degan Kettles, Julie Smith David
Faculty Publications
Although social network technologies have been the focus of many articles in the popular and business press, businesses remain unclear about their value. We use theory and data gathered from IT leaders to develop an initial model assessing the value of social network technologies in the business environment. Insights are given into when different features should be used to enhance existing business processes and to provide business value.
Proposing The Hedonic Affect Model (Ham) To Explain How Stimuli And Performance Expectations Predict Affect In Individual And Group Hedonic Systems Use, Paul Benjamin Lowry, Jeffrey L. Jenkins, James Gaskin, Bryan Hammer, Nathan W. Twyman, Martin Hassell
Proposing The Hedonic Affect Model (Ham) To Explain How Stimuli And Performance Expectations Predict Affect In Individual And Group Hedonic Systems Use, Paul Benjamin Lowry, Jeffrey L. Jenkins, James Gaskin, Bryan Hammer, Nathan W. Twyman, Martin Hassell
Faculty Publications
Hedonic systems represent a multibillion-dollar industry and play an important role in how people recreate, socialize, and even conduct business. A key goal of hedonic system design is to promote positive affect—a variable known to influence cognitive beliefs, trust, disclosure, adoption, and purchase intentions. Yet, little research has identified or explained how stimuli from design features lead to positive affect in hedonic systems. This article introduces a new theoretical model, the Hedonic Affect Model (HAM), which is a comprehensive and generalizable model explaining the causes of positive and negative affect in a hedonic software context. HAM outlines three stages that …
Ict Perceptions And Meanings: Implications For Knowledge Transfer, Anne P. Massey, Taylor M. Wells
Ict Perceptions And Meanings: Implications For Knowledge Transfer, Anne P. Massey, Taylor M. Wells
Faculty Publications
Driven by global competition and economic pressures, organizations are increasingly interested in transferring and leveraging local expertise at the global level. While many of the challenges of knowledge transfer (KT) have been discussed in the literature (e.g., incentives, cognitive limitations), the challenge of KT in distributed, or “virtual”, settings and the role of information and communication technologies (ICTs) have received limited attention. While any given ICT may be described in terms of one’s perceptual awareness of its capabilities (e.g., richness, interactivity), it may also be described relative to the meanings an individual attaches to it, i.e., the idea of it …
User-Is Partnership And Is Development Success, Jook-Ting Jt Shim
User-Is Partnership And Is Development Success, Jook-Ting Jt Shim
Electronic Theses and Dissertations
Since 1970, high project failure rate and low user satisfaction has elicited research on users and their role in the process. It is believed that users' physical participation or psychological involvement in the development process can improve user satisfaction and/or system quality. Previous research treats users as a source of requirements and hypothesizes satisfaction to increase when requirements are fulfilled. However, inconsistent conclusions lead to confusion. Recently, a co-production concept has been proposed to understand consumer participation in product development process. In this reconceptualization, users, instead of requirement generator, should be part of the production. In this study, based on …
An Overview And Tutorial Of The Repertory Grid Technique In Information Systems Research, Aaron Mosiah Curtis, Taylor Michael Wells, Paul Benjamin Lowry, Trevor Higbee
An Overview And Tutorial Of The Repertory Grid Technique In Information Systems Research, Aaron Mosiah Curtis, Taylor Michael Wells, Paul Benjamin Lowry, Trevor Higbee
Faculty Publications
Interest in the repertory grid technique has been growing in the IS field. This article seeks to inform the reader on the proper use and application of the technique in IS research. The methodology has unique advantages that make it suitable for many research settings. In this tutorial, we describe the technique, its theoretical underpinnings, and how it may be used by IS researchers. We conclude by detailing many IS research opportunities that exist in respect to the repertory grid technique.
Probabilistic Sales Forecasting For Small And Medium-Size Business Operations, Randall E. Duran
Probabilistic Sales Forecasting For Small And Medium-Size Business Operations, Randall E. Duran
Research Collection School Of Computing and Information Systems
One of the most important aspects of operating a business is the forecasting of sales and allocation of resources to fulfill sales. Sales assessments are usually based on mental models that are not well defined, may be biased, and are difficult to refine and improve over time. Defining sales forecasting models for small- and medium-size business operations is especially difficult when the number of sales events is small but the revenue per sales event is large. This chapter reviews the challenges of sales forecasting in this environment and describes how incomplete and potentially suspect information can be used to produce …
Antecedents And Outcomes Of The Flow Experience: An Empirical Study In The Context Of Online Gaming, Clyde W. Holsapple, Jiming Wu
Antecedents And Outcomes Of The Flow Experience: An Empirical Study In The Context Of Online Gaming, Clyde W. Holsapple, Jiming Wu
Journal of International Technology and Information Management
This study uses flow theory and the technology acceptance model (TAM) to provide new insight into the impact of enjoyment, one important dimension of flow, on user satisfaction, user beliefs, and behavioral intention to use. In addition, based on the propositions that knowledge results in an increased ability for activity and that flow is an emotional state of activity, this paper adopts a process view of knowledge to examine the role of knowledge in predicting enjoyment. The foregoing concepts are represented in a nomological network of enjoyment. Associated hypotheses are tested by using questionnaire responses of 253 online game players.
Collective Outsourcing To Market (Com): A Market-Based Framework For Information Supply Chain Outsourcing, Fang Fang, Zhiling Guo, Andrew B. Whinston
Collective Outsourcing To Market (Com): A Market-Based Framework For Information Supply Chain Outsourcing, Fang Fang, Zhiling Guo, Andrew B. Whinston
Research Collection School Of Computing and Information Systems
This paper discusses the importance of and a solution to separating the information flow from the physical product flow in a supply chain. Motivated by the inefficient demand forecast caused by information asymmetry and lack of an incentive among supply chain partners to share valuable information, we propose a radically new framework called collective outsourcing to market (COM) to address many information supply chain design challenges. To validate the COM framework, we consider a supply chain with one manufacturer and multiple downstream retailers. Retailers privately acquire demand forecast information that they do not have incentive to share horizontally with other …
Developing A Multi-Objective Decision Model For Maximizing Is Security Within An Organization, Jeffrey Lee May
Developing A Multi-Objective Decision Model For Maximizing Is Security Within An Organization, Jeffrey Lee May
Theses and Dissertations
Numerous IS researchers have argued that IS Security can be more effectively managed if the emphasis goes beyond the technical means of protecting information resources. In an effort to adopt a broader perspective that accounts for issues that transcend technical means alone, Dhillon and Torkzadeh (2006) present an array of 9 fundamental and 16 means objectives that are essential for maximizing IS security in an organization. These objectives were derived using a value-focused thinking approach and are organized into a conceptual framework. This conceptual framework provides a rigorous theoretical base for considering IS security in a manner that accounts for …
Dimensions Of Information Technology Governance: A Study Of Theory And Practice, Pui S. Ko
Dimensions Of Information Technology Governance: A Study Of Theory And Practice, Pui S. Ko
Theses: Doctorates and Masters
The emergence of corporate governance is the response to recent high profile collapses of organisations such as Enron and WorldCom. Because of the ubiquitous nature of Information Technology (IT) and its influence on organisational activities, IT governance is increasingly seen as an integral part of corporate governance. However, existing literature shows the lack of a common understanding of IT governance due to various perspectives held amongst academics and practitioners. For example, schools of thought group IT governance according to structure with an emphasis on control and co-ordination or process with an emphasis on capability and continuity. The purpose of this …
Management By Interruptions (Mbi): Mini Not Micro Management, Andrew Sikula Sr., John Sikula
Management By Interruptions (Mbi): Mini Not Micro Management, Andrew Sikula Sr., John Sikula
Management Faculty Research
Do you want to affirmatively continue your and Tom Peters's Search for Excellence? Then practice MBI. A corollary to Ken Blanchard's idea of the One Minute Manager is the concept of Management by Interruptions (MBI). Although we do not want to overly manage the details of work, usually called micro management, we are often called upon as leaders and managers to supply frequent small segments of data and information. Mini management is good; micro management is not.
An Integrated Social Actor And Service Oriented Architecture (Soa) Approach For Improved Electronic Health Record (Ehr) Privacy And Confidentiality In The Us National Healthcare Information Network (Nhin), Gondy Leroy, Elliot Sloane, Steven Sheetz
An Integrated Social Actor And Service Oriented Architecture (Soa) Approach For Improved Electronic Health Record (Ehr) Privacy And Confidentiality In The Us National Healthcare Information Network (Nhin), Gondy Leroy, Elliot Sloane, Steven Sheetz
CGU Faculty Publications and Research
The emerging US National Healthcare Information Network (NHIN) will improve healthcare’s efficacy, efficiency, and safety. The first-generation NHIN being developed has numerous advantages and limitations. One of the most difficult aspects of today’s NHIN is ensuring privacy and confidentiality for personal health data, because family and caregivers have multiple complex legal relationships to a patient. A Social Actor framework is suggested to organize and manage these legal roles, but the Social Actor framework would be very difficult to implement in today’s NHIN. Social Actor Security Management could, however, be effectively implemented using Service Oriented Architectures (SOAs), which are rapidly becoming …
Measuring Organizational Usage Of Information Technology, Anand Jeyaraj
Measuring Organizational Usage Of Information Technology, Anand Jeyaraj
Management Information Systems Faculty Publications
Organizations make considerable investments in information technology to support their internal and external operations. For instance, a recent research report by Gartner Inc. indicates that worldwide spending on information technology will reach United States $3.3 trillion for the year 2008.
A Study Of Intention On Continuous Use Of Online Financial Services: The Mediated Effects Of Website Trust, Shih Ming Pi, Shih Hua Lit, Tsang Yao Chen, Hui Min Chen
A Study Of Intention On Continuous Use Of Online Financial Services: The Mediated Effects Of Website Trust, Shih Ming Pi, Shih Hua Lit, Tsang Yao Chen, Hui Min Chen
Business and Information Technology Faculty Research & Creative Works
The lack of trust is one of the most frequently cited reasons for customer's not returning to Internet service providers. As a new form of commercial activity, online financial services and stock trading involve more uncertainty and risk than traditional financial services. Trust is therefore a relatively influential factor of customer behavior in online financial services. The purpose of this study is to propose a framework of Intention to continuously adopt online financial services. Furthermore, the mediated effects of website trust are trusted. The main method of data collection for this study is a survey instrument designed by the author. …
Competition In Modular Clusters, Carliss Y. Baldwin, C. Jason Woodard
Competition In Modular Clusters, Carliss Y. Baldwin, C. Jason Woodard
Research Collection School Of Computing and Information Systems
The last twenty years have witnessed the rise of disaggregated “clusters,” “networks,” or “ecosystems” of firms. In these clusters the activities of R&D, product design, production, distribution, and system integration may be split up among hundreds or even thousands of firms. Different firms will design and produce the different components of a complex artifact (like the processor, peripherals, and software of a computer system), and different firms will specialize in different stages of a complex production process. This paper considers the pricing behavior and profitability of these so-called modular clusters. In particular, we investigate a possibility hinted at in prior …
A Unified Interdisciplinary Theory Of Open Source Culture And Entertainment, Jerald Hughes, Karl Reiner Lang, Eric K. Clemons, Robert J. Kauffman
A Unified Interdisciplinary Theory Of Open Source Culture And Entertainment, Jerald Hughes, Karl Reiner Lang, Eric K. Clemons, Robert J. Kauffman
Research Collection School Of Computing and Information Systems
Digital technologies are profoundly transforming the production and consumption of culture and entertainment products. The emerging digital re-mix culture is an open source approach where content products in the arts and entertainment industries are increasingly rearranged, manipulated, and extended in the process of creating new works. This article offers a unified description of the tools and techniques that led to the development of the open source culture and that enable the processes which promote re-use of previously recorded materials. It then lays out the incentives and forces that either promote or inhibit the development, distribution, and consumption of modified cultural …
The Dynamics Of Implementing And Managing Modularity Of Organizational Routines During Capability Development: Insights From A Process Model, Shan Ling Pan, Gary Shan Chi Pan, Adela Chen, Ming Huei Hsieh
The Dynamics Of Implementing And Managing Modularity Of Organizational Routines During Capability Development: Insights From A Process Model, Shan Ling Pan, Gary Shan Chi Pan, Adela Chen, Ming Huei Hsieh
Research Collection School Of Accountancy
Past research using the resource-based view of a firm suggests that it is important to consider how firms develop, manage, and deploy resources and capabilities to influence the overall process of strategy formation and implementation. Relatively little research has been conducted in conceptualizing how firms implement and manage modularity of organizational routines during capability development. Yet, most companies would benefit from implementing modularity in organizational routines when competing in dynamic market conditions. Such implementations may require fundamental organizational reorientation that incurs significant coordination costs, and in some cases, such modularization attempts may fail, costing organizations significant amounts of valuable resources. …
An Information-Sharing Based Anti-Phishing System, Yueqing Cheng, Zhen Yuan, Lei Ma, Robert H. Deng
An Information-Sharing Based Anti-Phishing System, Yueqing Cheng, Zhen Yuan, Lei Ma, Robert H. Deng
Research Collection School Of Computing and Information Systems
This paper presents the design of an informationsharing based or server-assisted anti-phishing system. The system follows a client-server architecture and makes decision based on not only client side heuristics but also collective information from multiple clients. When visiting a web site, a client side proxy, installed as a plug-in to a browser, decides on the legitimacy of the web site based on a combination of white list, black list and heuristics. In case the client side proxy does not have sufficient information to make a clear judgment, it reports the suspicious site to a central server which has access to …
Modeling Semantics In Composite Web Service Requests By Utility Elicitation, Qianhui Althea Liang, Jen Yao Chung, Steven M. Miller
Modeling Semantics In Composite Web Service Requests By Utility Elicitation, Qianhui Althea Liang, Jen Yao Chung, Steven M. Miller
Research Collection School Of Computing and Information Systems
When meeting the challenges in automatic and semi-automatic Web service composition, capturing the user’s service demand and preferences is as important as knowing what the services can do. This paper discusses the idea of semantic service requests for composite services, and presents a multi-attribute utility theory (MAUT) based model of composite service requests. Service requests are modeled as user preferences and constraints. Two preference structures, additive independence and generalized additive independence, are utilized in calculating the expected utilities of service composition outcomes. The model is also based on an iterative and incremental scheme meant to better capture requirements in accordance …
Enterprise Factors Contributing To The Success Of Malaysian Biotechnology Smes: A Grounded Theory Approach, Saridan Abu Bakar, Mohamed Sulaiman, Intan Osman
Enterprise Factors Contributing To The Success Of Malaysian Biotechnology Smes: A Grounded Theory Approach, Saridan Abu Bakar, Mohamed Sulaiman, Intan Osman
The South East Asian Journal of Management
While numerous empirical studies have been conducted in Western countries on biotechnology enterprises, little empirical research has been done in Malaysia especially in respect to the factors that contribute to the success of biotechnology small and medium enterprises (SMEs). In view of this, a study was undertaken recently in Malaysia to address this gap in the existing body of biotechnology knowledge. Using a grounded theory approach, this qualitative study managed to develop a conceptual framework that sheds useful information on the enterprise factors that significantly impact the success of Malaysian biotechnology SMEs. Specifically, this study found that organizational structure, innovation …
The Effect Of Headquarter Integration Mechanisms On Subsidiaries’ New Product Success: From Control To Coordination Mechanism, Firmanzah Firmanzah
The Effect Of Headquarter Integration Mechanisms On Subsidiaries’ New Product Success: From Control To Coordination Mechanism, Firmanzah Firmanzah
The South East Asian Journal of Management
New product launching (NPL) to the local market by subsidiary managers is a strategic activity, which requires organizational supports from MNC global network. The NPL activity is marked by high level of uncertainty, risk, and market failure. Thus, a headquarter needs to integrate the subsidiary NPL into global strategy. There are two mechanisms to integrate subsidiaries’ activities during NPL process; coordination and control process. By testing the effect of each mechanism on role clarity and functional conflict, I found that coordination mechanism increase role clarity between headquarter and subsidiaries’ managers. In contrast, exercising control mechanism reduces role clarity and functional …
Organizational Model Of The Southern Asia Cluster Family Businesses, Vipin Gupta, Nancy M. Levenburg, Lynda L. Moore, Jaideep Motwani, Thomas V. Schwarz
Organizational Model Of The Southern Asia Cluster Family Businesses, Vipin Gupta, Nancy M. Levenburg, Lynda L. Moore, Jaideep Motwani, Thomas V. Schwarz
The South East Asian Journal of Management
Recently, there has been an increased interest in the family business organization. Traditionally, the ideal typical organizational model was one where the management, governance, and ownership entities are kept separate. This principal agent model has been a subject of public debate in the wake of several corporate scandals. In the family business organization, significant management, governance and ownership is often with the members of a family & its trusted partners. It is common in the US to regulate the management, governance, and ownership roles of the family members by using competitive criteria for the involvement of different members. In Southern …