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Articles 3091 - 3120 of 4291

Full-Text Articles in Business

Implementing A Functional Iso 9001 Quality Management System In Small And Medium-Sized Enterprises, Andres Sousa-Poza, Mert Altinkilinc, Cory Searcy Jan 2009

Implementing A Functional Iso 9001 Quality Management System In Small And Medium-Sized Enterprises, Andres Sousa-Poza, Mert Altinkilinc, Cory Searcy

Engineering Management & Systems Engineering Faculty Publications

This conceptual paper provides guidance for the implementation of a functional ISO 9001 quality management system (QMS) in small and medium-sized enterprises (SMEs). To help a SME understand its starting point, four initial states for QMS implementation are defined. Five paths for moving the QMS from the initial state to the desired state are described. To support the transition from the initial to the desired state, some key considerations in implementing a QMS in SMEs are discussed. The paper is based on site visits and implementation assistance the authors have provided to several SMEs. It is anticipated the paper will …

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Detecting Concealment Of Intent In Transportation Screening: A Proof Of Concept, Judee K. Burgoon, Douglas P. Twitchell, Matthew L. Jensen, Thomas O. Meservy, Mark Adkins, John Kruse, Amit V. Deokar, Gabriel Tsechpenakis, Shan Lu, Dimitris N. Metaxas, Jay F. Nunamaker Jr., Robert E. Younger Jan 2009

Detecting Concealment Of Intent In Transportation Screening: A Proof Of Concept, Judee K. Burgoon, Douglas P. Twitchell, Matthew L. Jensen, Thomas O. Meservy, Mark Adkins, John Kruse, Amit V. Deokar, Gabriel Tsechpenakis, Shan Lu, Dimitris N. Metaxas, Jay F. Nunamaker Jr., Robert E. Younger

Faculty Publications

Transportation and border security systems have a common goal: to allow law-abiding people to pass through security and detain those people who intend to harm. Understanding how intention is concealed and how it might be detected should help in attaining this goal. In this paper, we introduce a multidisciplinary theoretical model of intent concealment along with three verbal and nonverbal automated methods for detecting intent: message feature mining, speech act profiling, and kinesic analysis. This paper also reviews a program of empirical research supporting this model, including several previously published studies and the results of a proof-of-concept study. These studies …

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Does Web Site Usability Correlate With Web Site Usage?, Charles E. Downing, Chang Liu Jan 2009

Does Web Site Usability Correlate With Web Site Usage?, Charles E. Downing, Chang Liu

Journal of International Technology and Information Management

This study compares usability ratings of Web sites, based on academic research, to actual usage data, from Nielsen Online. This is accomplished by consulting academic usability research, and using those guidelines to rate eight retail Web sites on usability. Then, this study uses “real world” data, the usage data from Nielsen Online, to longitudinally validate the academic findings. Results show that, over time, the calculated usability ratings move in the same direction and in the same magnitude as the usage data.

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It Alignment With Business Strategies In Healthcare Organizations: An Empirical Analysis, Zach G. Zacharia, David S. Preston, Chad W. Autry, Charles W. Lamb Jan 2009

It Alignment With Business Strategies In Healthcare Organizations: An Empirical Analysis, Zach G. Zacharia, David S. Preston, Chad W. Autry, Charles W. Lamb

Journal of International Technology and Information Management

This paper describes a study that assessed the performance implications of aligning information technology (IT) strategy to overall business strategy across a variety of health care organization (HCO) structures. We obtained survey results from senior executives of 178 hospitals to identify key configurations of IT strategic practices, business strategy and HCO structures. Using K- means cluster analysis, we identified which business strategies correlate strongly with certain IT strategy types. Our results indicate that HCOs achieve superior performance through unique combinations of business and IT strategy, suggesting that correctly aligning these strategies is a critical decision for healthcare organizations.

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Cultural Issues In Software Estimation: From Intuition To Model Based Estimation In Upgrade Projects, Sanjay Mohapatra Jan 2009

Cultural Issues In Software Estimation: From Intuition To Model Based Estimation In Upgrade Projects, Sanjay Mohapatra

Journal of International Technology and Information Management

This paper discusses issues related to change in culture that happens when software estimation becomes scientific, methodical and predictive. From a person based intuitive approach to model based estimation techniques, the approach necessitates a change in mindset and culture. This change in culture has been noticed in upgrade projects. Upgrades play an important role in product life cycle. A product is released with required features to meet immediate requirements of the customers. Any additional or modifications to features are carried through upgrade projects. These upgrades planned well in advance by the product developing organizations are made available to customers through …

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A Network Implementation Class Exercise: Businessquest Business Incubator, Llc, Priscilla Arling Jan 2009

A Network Implementation Class Exercise: Businessquest Business Incubator, Llc, Priscilla Arling

Scholarship and Professional Work - Business

One way to bring concepts to life in an introductory data networks course is for students to physically build a network that addresses a real business problem. However it can be challenging to find a suitable business problem, particularly if the network can exist only during the class period. This case presents a realistic business scenario and network implementation exercise that can be completed in one or two class periods in any classroom with Internet access. The objective of the exercise is for students to solve a business problem by applying concepts related to basic network configuration, local area networks …

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The Impact Of A Computer Proficiency Exam On Business Students' Admission To And Performance In A Higher-Level It Course, Patrick Rondeau, Li Xiaolin Jan 2009

The Impact Of A Computer Proficiency Exam On Business Students' Admission To And Performance In A Higher-Level It Course, Patrick Rondeau, Li Xiaolin

Scholarship and Professional Work - Business

Many colleges of business now assume incoming freshmen arrive on campus possessing high levels of computer skill and ability. Students are frequently offered the opportunity to take and pass a computer proficiency exam (CPE) in lieu of a freshman information technology (IT) course. While promoted as an efficient alternative, our analysis of the implementation of a CPE as a replacement for the freshman IT course at a small, Midwestern university revealed mixed results. As expected, we found those students who took and passed the CPE generally scored higher in their follow-on, sophomore IT course than those who passed the prerequisite, …

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Smes And Competitiveness: The Role Of Information Systems, Pratyush Bharati, Abhijit Chaudhury Jan 2009

Smes And Competitiveness: The Role Of Information Systems, Pratyush Bharati, Abhijit Chaudhury

Management Science and Information Systems Faculty Publication Series

In this introductory article for the special issue on “SMEs and Competitiveness—The Role of Information Systems,” we provide a review of the current state of research on information systems and SMEs. A framework is provided that illustrates where the research has been concentrated and which areas are just beginning to be explored. The six articles that constitute this special issue are described in terms of this framework. A brief review of the articles is provided in which we indicate the question addressed, the factors taken into account, the nature of the research, and the dominant theory and perspective used in …

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Predicting Patients’ Use Of Provider-Delivered E-Health: The Role Of Facilitating Conditions, E. Vance Wilson, Nancy K. Lankton Jan 2009

Predicting Patients’ Use Of Provider-Delivered E-Health: The Role Of Facilitating Conditions, E. Vance Wilson, Nancy K. Lankton

Accounting Faculty Research

This chapter presents a new rational-objective (R-O) model of e-health use that accounts for effects of facilitating conditions as well as patients’ behavioral intention. An online questionnaire measured patients’ behavioral intention to use a new e-health application as well as proxy measures of facilitating conditions that assess prior use of and structural need for health services. A second questionnaire administered three months later collected patients’ self-reported use of e-health during the intervening period. The new model increased predictions of patients’ e-health use (measured in R2) by more than 300% over predictions based upon behavioral intention alone, and all measured factors …

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Cultural And Diversity Perceptions Of It Workers Of Indian Descent, Amy B. Woszcznyski, P. Dembla, Sherri Shade Jan 2009

Cultural And Diversity Perceptions Of It Workers Of Indian Descent, Amy B. Woszcznyski, P. Dembla, Sherri Shade

Faculty Articles

Globalization has led to increased use of international work teams comprised of individuals from diverse backgrounds. Beliefs and values of individuals affect the working of such groups, so it is important to understand these differences. The aim of this paper is to understand the cultural and diversity perceptions of IT workers specifically of Indian descent. Two instruments, namely the Diversity Perceptions Index and Hofstede Value survey, were used to collect data. One hundred and eleven respondents of Indian descent working in the IT field completed the survey. Descriptive statistics provided initial results and discussion. The respondents valued diversity, although they …

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Applying Systems Thinking To Knowledge Management Systems: The Case Of Pratt-Whitney Rocketdyne, Mark Chun, Kiho Sohn, Priscilla Arling, Nelson Granados Jan 2009

Applying Systems Thinking To Knowledge Management Systems: The Case Of Pratt-Whitney Rocketdyne, Mark Chun, Kiho Sohn, Priscilla Arling, Nelson Granados

Scholarship and Professional Work - Business

This paper describes Pratt-Whitney Rocketdyne's (PWR) use of a systems thinking methodology to define and improve knowledge management (KM) within the firm. Using systems thinking, the company identified and changed key behaviors within the KM environment and effectively established a generative learning environment. This manuscript is one of the first papers that analyzes and reports a real-world application of the systems thinking methodology to improve KM practices. We first review systems thinking concepts and adapt them to the KM context. We then present the case study of the application of systems thinking to KM at PWR. Finally, we use an …

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Egypt's Information Society Strategy: A Critical Lexicography, Neil Mcbride, Bernd Carsten Stahl Jan 2009

Egypt's Information Society Strategy: A Critical Lexicography, Neil Mcbride, Bernd Carsten Stahl

Journal of International Technology and Information Management

The development of ICT policies within developing countries in the past ten years has opened up a new area for study. These documents chart the ambitions of the countries for the use of ICT to promote rapid development. As such they are intercultural documents, developing at the interface between the culture of the country and western economic culture. This paper develops a critical approach to understanding these documents and studying their message. The approach involves the preparation of a critical dictionary which identifies relevant terms within the ICT policy document and reflects on their multiple meanings. The approach was applied …

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Usability Investigation Of E-Business Web-Based Forms, Gerald V. Post, Albert Kagan, Betsy Page Sigman Jan 2009

Usability Investigation Of E-Business Web-Based Forms, Gerald V. Post, Albert Kagan, Betsy Page Sigman

Journal of International Technology and Information Management

Usability on Web sites is critical because almost no training is provided for users on commercial sites. Instead, Web design relies on standards and consistency across sites. Traditional usability results indicated that computer forms should follow paper-based forms. Yet, Web paradigms have evolved that are quite different from paper-based forms. Specifically, this study reveals that users commit fewer errors and prefer simple forms limited to a single concept per screen. This conclusion significantly alters the recommendations for designing business forms.

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Formal Verification Of Urban Traffic System Using The Concept Of Fuzzy Workflow Simulation, Manuj Darbari, Abhay Kumar Srivastava, Sanjay Medhavi Jan 2009

Formal Verification Of Urban Traffic System Using The Concept Of Fuzzy Workflow Simulation, Manuj Darbari, Abhay Kumar Srivastava, Sanjay Medhavi

Journal of International Technology and Information Management

Modeling complex urban traffic system requires extensive use of workflow methodologies which can simulate almost real time traffic situations. Number of studies were done in the field of Urban Traffic Simulation like PLOTS, NETSIM and PALAMICS but none of them could provide a real formal solution. Our paper proposes a methodology using Fuzzy Petri nets for modeling real time traffic system. Fuzzy Petrinets are also visualised and tested by using Flow- Charter and HPSIM software packages. These packages help in providing successive iterations of process model for further refinement.

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Supporting The Virtual Community: Social Bookmarking As A User- Based Classification Scheme In A Knowledge Library, Nicole Lytle, Tony Coulsom Jan 2009

Supporting The Virtual Community: Social Bookmarking As A User- Based Classification Scheme In A Knowledge Library, Nicole Lytle, Tony Coulsom

Journal of International Technology and Information Management

Knowledge libraries hold the promise of widespread access to information available anywhere, anytime, freeing patrons from the geographical and temporal boundaries that currently exist. The classification of materials and subsequent searching of knowledge library content is an overall problem with many complex parts. Relevant classification is important for optimal information retrieval. This is especially important for the virtual communities that exist with extended organizations. Rooted in the virtual community and digital library literature, this paper develops a theory for improving the information classification and retrieval process of knowledge libraries that support virtual communities by applying social bookmarking techniques.

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Rapid Development Of Multimedia Instructional Modules For Information Technology Education, Nanda Ganesan Jan 2009

Rapid Development Of Multimedia Instructional Modules For Information Technology Education, Nanda Ganesan

Journal of International Technology and Information Management

A multifaceted learning model was developed for implementing e-learning in a largely commuter campus. The primary objective of the model was to build a flexible learning environment that combined the learning effectiveness of in-class learning with the flexibility and accessibility of online learning. One of the components of the model was the multimedia instructional modules produced to teach various Information Technology courses. Several different types of modules were produced representing chalk-and-talk type of lectures, PowerPoint presentations and software tutorials. The chalk-and-talk type of lecture modules and the software tutorials that emulated the in-class learning experience contributed positively towards enhancing the …

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Can Information Systems Foster Emotional Intelligence? A Design Theory-Based Approach, Richard J. Burkhard, Thomas A. Horan, Brian N. Hilton, Michael Leih Jan 2009

Can Information Systems Foster Emotional Intelligence? A Design Theory-Based Approach, Richard J. Burkhard, Thomas A. Horan, Brian N. Hilton, Michael Leih

Journal of International Technology and Information Management

Researchers in Information Systems (IS) have conducted extensive research into various kinds of collaboration systems over the last twenty-five years. A parallel stream of inquiry in psychology and management has developed research in organizational Emotional Intelligence, which contributes to the effectiveness of group interactions by increasing cooperation and reducing conflict. Collaboration systems present a special opportunity to introduce soft management functions such as Emotional Intelligence because they are designed as an intelligent channel of interaction between group members. This research used an Information Systems Design Theory approach to guide the integration of Emotional Intelligence functions into collaboration systems. Two artifact …

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Business Risks: When Is Fails To Detect Circumvention Activities, Stanley X. Lewis Jr., J. Scott Magruder, Eddy J. Burks, Carl Smolinski Jan 2009

Business Risks: When Is Fails To Detect Circumvention Activities, Stanley X. Lewis Jr., J. Scott Magruder, Eddy J. Burks, Carl Smolinski

Journal of International Technology and Information Management

A business must recognize and address various risk factors when establishing and maintaining its information system. The overall risk to management is that the control environment does not protect proprietary business data and the financial reporting system that produces financial statements and other information used by investors, creditors and regulatory agencies. These risks require that management implement efforts to ensure the integrity and effectiveness of control procedures over business activities while being aware of additional system issues such as failing to adequately consider other risks which are more business-oriented including the risk of failing to prevent or detect fraudulent or …

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Performance Impacts Of Extent Of Information Technology Usage, Adam S. Maiga, Fred A. Jacobs Jan 2009

Performance Impacts Of Extent Of Information Technology Usage, Adam S. Maiga, Fred A. Jacobs

Journal of International Technology and Information Management

The link between IT investment and firm performance is indirect due to the effect of moderating variables. Employing a sample of 589 manufacturing firms based in the U.S., building on resource- and knowledge-based theories and the marketing literature, we use structural equation modeling to investigate the relationship between firm extent of IT usage, knowledge acquisition from customers and suppliers, competitive advantage and firm financial performance. Our results indicate that firm extent of IT usage positively impacts both knowledge from both customers and suppliers, which positively affect firm competitive advantage that, in turn, positively impacts firm financial performance. Further, our results …

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A Practical Information Technology Program, Bijan Mashaw Jan 2009

A Practical Information Technology Program, Bijan Mashaw

Journal of International Technology and Information Management

This paper discusses the challenges facing business in the 21 st century and the dramatic changes in the use of computers and application development process. These challenges, as well as the increase of global economy, coupled with the demand for the business technology workers indicate the need for redesigning the Information System Curriculum. The proposed framework for an Information Technology (IT) Program in this paper offers a pragmatic curriculum model to accommodate the needs and challenges of the 21st century. The framework provides a fundamental IT education for the graduates of such a curriculum, as well as allowing an area …

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Strategies For Manufacturing In Southern China, Hilda M.S Lai, Domenic Sculli Jan 2009

Strategies For Manufacturing In Southern China, Hilda M.S Lai, Domenic Sculli

Journal of International Technology and Information Management

This paper investigates the structure of industrial and business network strategies in the global manufacturing environment based on empirical data from 87 manufacturing firms in the Pearl River Delta of Southern China. Relevant data was collected using a questionnaire approach and analyzed using appropriate statistical techniques. Hierarchical cluster analysis was employed to devise taxonomy for industrial network strategies. Three distinct clusters were identified: Network Integrators, Network Learners and Network Conformists. Results indicate that the former two clusters, though differing in the extent of scale, adopt a holistic approach in developing both intra- and inter-firm strategies and that the third cluster …

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Investigating The Factors Influencing Customers’ Adoption Of Online Banking In The United Arab Emirates, Samar Mouakket Jan 2009

Investigating The Factors Influencing Customers’ Adoption Of Online Banking In The United Arab Emirates, Samar Mouakket

Journal of International Technology and Information Management

The goal of this paper is to increase the awareness of the exogenous factors that influence customers’ attitude in the United Arab Emirates (UAE) towards online banking in the light of the Technology Acceptance Model (TAM). The study investigates the effect of three exogenous factors namely computer self-efficacy, security issues, and website features on the TAM. The proposed modified TAM model has been tested with a survey sample of 461 which has been distributed among different customers in the UAE. The data has been analyzed using Structural Equation Modeling (SEM) to evaluate the strength of the hypothesized relationships. The results …

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Pentral: Pattern Based Logic Language, Manuj Darbari, Abhay Kumar Srivastava, Sanjay Medhavi Jan 2009

Pentral: Pattern Based Logic Language, Manuj Darbari, Abhay Kumar Srivastava, Sanjay Medhavi

Journal of International Technology and Information Management

The article focuses on the urban traffic representation using patterns which are specifically developed for traffic situations. The framework PENTRAL (PEtri-Net TRAnsportation Language) provides conversion of these patterns into algebraic format. These formats are saved as an XML file following the three tier architecture of urban Traffic system.

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Machine Translation In A Multilingual Electronic Meeting, Milam Aiken, Mina Park Jan 2009

Machine Translation In A Multilingual Electronic Meeting, Milam Aiken, Mina Park

Journal of International Technology and Information Management

Electronic meetings can be more efficient and effective than traditional, oral discussions, but until only recently, groups with no common language could not benefit from machine translation. Although it is possible for linguists or other staff members using machines to translate comments during a multilingual discussion, the research presented here shows that this is not feasible for large groups speaking many languages. As a solution, we propose a fully automated multilingual meeting system, and an example of its use in a meeting with Chinese, Korean, and English comments shows its potential to reduce multinational communication barriers.

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Using Gps To Provide Prayer Times Onboard An Airplane While In Motion, Zakaria Saleh Jan 2009

Using Gps To Provide Prayer Times Onboard An Airplane While In Motion, Zakaria Saleh

Journal of International Technology and Information Management

The Global Positioning System GPS, while originally a military project, has significant applications for the civilian industry. Civilian applications benefit from GPS signals by utilizing one or more of three basic components of the GPS location, relative movement, and time. Muslims around the world perform five prayers a day. The five prayers are based on astronomical position of the sun. Many systems have been developed to serve as prayer time providers but none of these systems provide the time for users that are traveling onboard an aircraft from one country to another, where (depending on the speed and directions of …

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Using Computer Resources For Personal Activities At Work: Employee Perceptions Of Acceptable Behavior, Troy J. Strader, Lou Ann Simpson, Suzanne R. Clayton Jan 2009

Using Computer Resources For Personal Activities At Work: Employee Perceptions Of Acceptable Behavior, Troy J. Strader, Lou Ann Simpson, Suzanne R. Clayton

Journal of International Technology and Information Management

Employees use computer resources at work for personal activities and the implementation of countermeasures has not reduced this behavior. In this study we investigate the extent to which an employee’s ethical orientation and supervisory role have an impact on their perceptions regarding these behaviors. We find that employees assess acceptability using a utilitarian orientation. The more money and time involved in an activity, the more employees perceive them to be unacceptable. We also find that supervisors view these activities as less acceptable than do non-supervisor employees. Demographics have little to do with explaining perceptions. Research and managerial implications are discussed.

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A Behavioral Analysis Of Passphrase Design And Effectiveness, Mark Keith, Benjamin Shao, Paul Steinbart Jan 2009

A Behavioral Analysis Of Passphrase Design And Effectiveness, Mark Keith, Benjamin Shao, Paul Steinbart

Faculty Publications

Although the use of multiple methods of user authentication for IT system increases security, passwords are often the only credential required for access. Consequently, the challenge is to discover ways to improve password strength without impairing usability. Longer pass “phrases” have received increased attention as a solution to this challenge because they are potentially more resistant to attacks yet are easy to remember. Recent evidence, however, suggests that passphrases increase the likelihood of typographical errors resulting in login failures and negative user perceptions. This paper presents experimental results that demonstrate well-designed passphrases do not increase login failures and, thereby, generate …

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Automatic, Multimodal Evaluation Of Human Interaction, Matthew L. Jensen, Thomas O. Meservy, Judee K. Burgoon, Jay F. Nunamaker Jr. Jan 2009

Automatic, Multimodal Evaluation Of Human Interaction, Matthew L. Jensen, Thomas O. Meservy, Judee K. Burgoon, Jay F. Nunamaker Jr.

Faculty Publications

This article outlines an approach for automatically extracting behavioral indicators from video, audio, and text and explores the possibility of using those indicators to predict human-interpretable judgments of involvement, dominance, tension, and arousal. We utilized two-dimensional spatial inputs extracted from video, acoustic properties extracted from audio and verbal content transcribed from face-toface interactions to construct a set of multimodal features.Multiple predictive models were created using the extracted features as predictors and human-coded perceptions of involvement, tenseness, and arousal as the criterion. These predicted perceptions were then used as independent variables in classifying truth and deception. Though the predicted values for …

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A Theory Of Complex Adaptive Inquiring Organizations: Application To Continuous Assurance Of Corporate Financial Information, John Kuhn Jan 2009

A Theory Of Complex Adaptive Inquiring Organizations: Application To Continuous Assurance Of Corporate Financial Information, John Kuhn

Electronic Theses and Dissertations

Drawing upon the theories of complexity and complex adaptive systems and the Singerian Inquiring System from C. West Churchman's seminal work The Design of Inquiring Systems the dissertation herein develops a systems design theory for continuous auditing systems. The dissertation consists of discussion of the two foundational theories, development of the Theory of Complex Adaptive Inquiring Organizations (CAIO) and associated design principles for a continuous auditing system supporting a CAIO, and instantiation of the CAIO theory. The instantiation consists of an agent-based model depicting the marketplace for Frontier Airlines that generates an anticipated market share used as an integral component …

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Dags: An Information System Design Research Framework Supporting The Design, Development And Delivery Of More Effective Informat, Lascelles Adams Jan 2009

Dags: An Information System Design Research Framework Supporting The Design, Development And Delivery Of More Effective Informat, Lascelles Adams

Electronic Theses and Dissertations

Many IT systems fail to realize their objectives because not enough attention has been paid to the business context in which the system functions. One reason expressed--an emphasized technical focus which tend to omit business and organizational issues germane to the organization's and the system's success. When an organization's information system is in line with, and provides support for its business strategy--strategic alignment--superior business performance is often the result. Within the Requirements Engineering (RE) community there has been several attempts to develop and utilize approaches which can illuminate business and organizational informational needs. In this dissertation, the DAGS framework is …

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