Business Commons^™

Your Memory Is Working Against You: How Eye Tracking And Memory Explain Habituation To Security Warnings, Bonnie Anderson, Jeffrey L. Jenkins, Anthony Vance, C. Brock Kirwan, David Eargle

Faculty Publications

Securitywarnings are critical to the security of end users and their organizations, often representing the final defense against an attack. Because warnings require users to make a contextual judgment, it is critical that they pay close attention to warnings. However, research shows that users routinely disregard them. A major factor contributing to the ineffectiveness of warnings is habituation, the decreased response to a repeated warning. Although previous research has identified the problem of habituation, the phenomenon has only been observed indirectly through behavioral measures. Therefore, it is unclear how habituation develops in the brain in response to security warnings, and …

It Governance-An Integrated Framework And Roadmap: How To Plan, Deploy And Sustain For Improved Effectiveness, Gad J. Selig

Journal of International Technology and Information Management

The issues, opportunities and challenges of effectively managing and governing an organization’s Information Technology (IT) demands, investments and resources has become a major concern of the Board and executive management in enterprises on a global basis. A rapidly growing number of organizations have become increasingly dependent on a broad array of technologies to manage and grow their businesses. IT is an integral part of most organizations today and will certainly become more critical in the future. This paper proposes a comprehensive and integrated IT governance framework and roadmap which identifies the appropriate current and emerging best practices methodologies for each …

Usability Test Of Personality Type Within A Roommate Matching Website: A Case Study, Mrinalini Shekhawat, Shilpa Deshmukh, Gabriel Monroy, Anupriya Tiwari, Xiaoyun He, Heechang Shin, Yuan Hong, Haibing Lu

Journal of International Technology and Information Management

We designed and built a roommate matching website, exclusively for students, which allow students to have a central point in which they can meet credible roommate candidates, search for verified housing, and easily reach out to these individuals to further their relationship, and eventually share living space. Our website aims to allow a user to search for compatible roommates not just by living habits, but by tying in the personality of candidates in reference to their own personality type. This type of personality matching in conjunction with a standard behavioral survey is the basis of the algorithm used for roommate …

Table Of Contents

Journal of International Technology and Information Management

Table of Contents for Volume 25 Number 4

Conceptual Models On The Effectiveness Of E-Marketing Strategies In Engaging Consumers, Cheristena Bolos, Efosa C. Idemudia, Phoebe Mai, Mahesh Rasinghani, Shelley Smith

Journal of International Technology and Information Management

Effective marketing has always been an important factor in business success. Without the ability to identify customers and convince them to purchase the product or service being offered, businesses would not survive. Recent advancements in technology have given rise to new opportunities to engage customers through the use of electronic marketing (e-marketing). E- marketing draws from traditional marketing principles, while also expanding the types of strategies available to companies. Websites, social media, and online marketplaces are just some examples of how businesses are leveraging e-marketing approaches to connect with potential customers. In formulating sound e-marketing strategies, it is important for …

Healthcare System-Use Behavior: A Systematic Review Of Its Determinants, Jiming Wu

Journal of International Technology and Information Management

To understand patient and physician behavior, researchers have investigated the determinants of using healthcare information systems. Although this stream of research has produced important findings, it has yet to appreciably advance our understanding of system-use behavior in healthcare. To fill this gap, the current paper employs a systematic review to synthesize past research, reveal the key determinants of healthcare system usage, and illuminate a deeper understanding of the topic. This study thus helps healthcare researchers expand their baseline knowledge of these core determinants and conduct more fruitful future research on system-use behavior in healthcare.

Creating Agile Organizations Through It: The Influence Of Internal It Service Perceptions On It Service Quality And It Agility, Paul Benjamin Lowry, David W. Wilson

Faculty Publications

Businesses continue to make large investments in information technology (IT) resources, and it is crucial for them to implement effective management strategies to better leverage these resources. Modern organizations are increasingly dependent on IT to remain agile and competitive in a rapidly changing market, but there remain gaps in understanding how IT resources support IT agility. Recent IT strategy research highlights the role of IT service climate in driving positive IT service quality, and we extend this work in the form of a theoretical model that relates an organization’s internal IT service perceptions to IT agility. We hypothesize a partially …

Leveraging Multimedia To Advance Science By Disseminating A Greater Variety Of Scholarly Contributions In More Accessible Formats, James Gaskin, Paul Benjamin Lowry, David Hull

Faculty Publications

For the welfare of the scientific community, we are intentionally rocking the boat with regards to the way we conduct, recognize, and disseminate scholarly contributions. As a scientific community, we are doing ourselves a great disservice by ignoring the insights, artifacts, discoveries, and conversations which naturally occur in the scientific process of advancing knowledge, but which do not fit into the very narrowly defined form of print-style articles. By failing to recognize, reward, and publish the wide variety of scholarly contributions that are not well suited to the print-style article, we hinder scientific progress, devalue important and necessary contributions to …

Storyboarding For Invention: Layering Modes For More Effective Transfer In A Multimodal Composition Classroom, Jon Balzotti

Faculty Publications

This article describes an innovative pedagogical technique for multimodal composition courses: the use of storyboarding as an invention tool across multiple composition platforms. Student response data and our textual analysis of their multimodal texts over a two-year period reveal some challenges when new media projects are taught alongside traditional essay writing. Our research also shows that basic writing students were more likely to see similarities between the two assignments when they were asked to use a similar process of invention. Utilizing composition concepts in tandem to compose two similar but different products (essay and video) that ostensibly reside in different …

Libanswers: A Solution For Eresource Ticketing And Workflow Management, Kelly Smith

EKU Faculty and Staff Scholarship

A case study that explores using Springshare's LibAnswers customer relations management software to support electronic resource ticket tracking and workflow management in libraries.

Limited Information And Quick Decisions: Consumer Privacy Calculus For Mobile Applications, Mark Jeffrey Keith, Jeffrey Babb, Christopher P. Furner, Amjad Abdullat, Paul Benjamin Lowry

Faculty Publications

Mobile applications (also known as “apps”) have rapidly grown into a multibillion-dollar industry. Because they are available through devices that are “always on” and often with the user, users often adopt mobile apps “on the fly” as they need them. As a result, users often base their adoption and disclosure decisions only on the information provided through the mobile app delivery platform (e.g., the Apple App Store™ or Google Play™). The fact that using a mobile app often requires one to disclose an unprecedented combination of personal information (e.g., location data, preferences, contacts, calendars, browsing history, music library) means that …

Measurement And Outcomes Of Identity Communication In Virtual Teams, Susan A. Brown, Sherry M. B. Thatcher, David W. Wilson

Faculty Publications

Virtual teams play an important role in the modern economy, and many organizations struggle to overcome the weaknesses inherent in technologymediated work. Drawing from a strong empirical foundation for identity-related outcomes in nonmediated settings, we propose that perceived virtual identity communication accuracy positively impacts virtual team trust and performance. We further propose that capabilities of the communication medium can either support or hinder perceived virtual identity communication accuracy. In three studies with a cumulative sample of N=410, this research-in-progress paper reports on the first phase of a two-phase study. We develop survey scales for a medium’s identity communication capabilities and …

Application Of Expectancy Violations Theory To Communication With And Judgments About Embodied Agents During A Decision-Making Task, Judee K. Burgoon, Joseph Bonito, Paul Benjamin Lowry, Sean Humphreys, Gregory D. Moody, James Gaskin, Justin Giboney

Faculty Publications

Because users treat embodied agents (EAs) as social actors, users hold expectations about human-to-EA communication (HtEAC) similar to those in human-to-human communication. This study extends Expectancy Violations Theory (EVT) to examine how different forms of interfaces that confirm or violate user expectations affect the communication process, social judgments, ability to influence, and accuracy of recall associated with HtEAC. Positive violations of expectancy are acts or characteristics of the EA that are unexpected but evaluated favorably by the human partner. Results suggest that when the EA deviates from expectations, effects on the HtEAC process and related outcomes can be more pronounced. …

Time-Chunking And Hyper-Refocusing In A Digitally-Enabled Workplace: Six Forms Of Knowledge Workers, James E. Gaskin, Tanner Skousen

Faculty Publications

Until the turn of the millennium, switching tasks required moving locations or reconfiguring physical workspaces. However, contemporary digital tools and workspaces allow knowledge workers to perform an increasingly diverse set of tasks, with an increasingly extending arm of influence, all from the same physical location without any physical reconfigurations or traversing of physical space. Along with this increased ambidexterity comes an increase in the quantity and frequency of demands on the time of knowledge workers. This digitalization of work now tethers their ability to perform largely to their ability to intensely focus in small chunks, and then “hyperjump” that focus …

Rhetoric, Spectacle, And Mechanized Amusement At The World’S Columbian Exposition, Jonathan Mark Balzotti

Faculty Publications

This essay focuses on the disruptive qualities of public entertainment and public spectacle at the 1893 Columbian exposition. I use my analysis of different fairgoers’ responses to explore the ways public spectacle, even in its most commercialized form, can lead to a rhetorical response from the audience where alternative views of culture are made available. Rather than seeing spectacle as empty theatricality, I argue that in certain cases spectacle may speak more loudly than plot, character, and script. Just as the backdrop for a theatrical dialogue can change the story, so too can spectacle alter the story being told, and, …

Experience Me! The Impact Of Content Sampling Strategies On The Marketing Of Digital Entertainment Goods, Ai Phuong Hoang, Robert J. Kauffman

Research Collection School Of Computing and Information Systems

Product sampling allows consumers to try out a small portion of a product for free. Uncertainty associated with consumption of information goods makes sampling useful for digital entertainment providers. Firms offer some programming for free to attract consumers to purchase a series of programs. We explore the effectiveness of content sampling for information goods using a dataset containing more than 17 million free previews and purchase observations on households from a digital entertainment firm that offers video-on-demand (VoD). Based on theories related to product sampling and information goods, we analyze the relationship between free previews and VoD purchases for series …

The Intellectual Patterns Of Management Information System Research: A Bibliometric Study On International Journal Of Management Reviews, Basudev Mohanty, Jyotshna Sahoo

Library Philosophy and Practice (e-journal)

The present study is modeled with the purpose to explore the quantitative and qualitative assessment of global Management Information System (MIS) research by using various bibliometric indicators on International Journal of Management Reviews (IJMR) journal literature. It examines and presents an analysis of 180 research communications published during the period 1999-2009 in the area of MIS. The present study significantly examines the various bibliometric dimensions of the journal literature such as growth of literature, authorship pattern, degree of collaboration, authors’ productivity, geographical distribution, citation pattern, length of articles, institution-wise distribution of articles, journal matrix, discipline-wise distributions of articles, productive institutions …

Pipes, Pools And Filters: How Collaboration Networks Affect Innovative Performance, Harpeet Singh, David Kryscynski, Xinxin Li, Ram Gopal

Faculty Publications

Innovation requires inventors to have both "new knowledge" and the ability to combine and configure knowledge (i.e. "combinatory knowledge") and such knowledge may flow through networks. We argue that both combinatory knowledge and new knowledge are accessed through collaboration networks, but that inventors' abilities to access such knowledge depends on its location in the network. Combinatory knowledge transfers from direct contacts, but not easily from indirect contacts. In contrast, new knowledge transfers from both direct and indirect contacts, but is far more likely to be new and useful when it comes from indirect contacts. Exploring knowledge flows in 69,476 patents …

When Training Gets Trumped: How Dual-Task Interference Inhibits Security Training, Jeffrey L. Jenkins, Bonnie Anderson, Anthony Osborn Vance, Scott Jensen

Faculty Publications

Security training programs are an important intervention to protect users and organizations against security threats. Unfortunately, users often ignore their training and engage in poor security behaviors. We explain how dual-task interference (DTI) is a primary cause of security training disregard. DTI is a cognitive limitation wherein humans cannot perform more than one task simultaneously without experiencing a deterioration of performance. In our context, we hypothesize how prompting users to perform security behaviors during high-DTI times may derail one’s previous security training, resulting in less secure behaviors.

We test our hypotheses in an experiment that compares users’ adherence to security …

Mitigating Bias Blind Spot Via A Serious Video Game, Elena Bessarabova, Cameron W. Piercy, Shawn King, Cindy Vincent, Norah E. Dunbar, Judee K. Burgoon, Claude H. Miller, Matthew Jensen, Aaron Elkins, David W. Wilson, Scott N. Wilson, Yu-Hao Lee

Faculty Publications

We employed a serious video game to train participants on bias blind spot (BBS), capturing training effects on BBS mitigation and knowledge at three points in time. Experiment 1 (N ¼ 703) compared the effects of hybrid training (a combination of implicit and explicit training) to implicit training; Experiment 2 (N ¼ 620) tested the effects of just-in-time versus delayed feedback; and Experiment 3 (N ¼ 626) examined the effects of singleplayer versus multiplayer learning environments. We also tested differences in game duration (30 vs. 60 min play) and repetition (single vs. repeated play). Overall, the video game decreased BBS …

Life Satisfaction Moderates The Associations Between Motives And Excessive Social Networking Site Usage, Jin-Liang Wang, James Gaskin, Hai-Zhen Wang, Dong Liu

Faculty Publications

It has been suggested that excessive social networking sites (SNS) users might use SNS as a method of coping with their life problems and that psychosocial well-being variables might interact with users’ motives for using SNS in predicting problematic SNS use. The present research explores whether the association between motives (i.e. self-expression and passing time) and excessive SNS usage is moderated by the user’s life satisfaction. A total of 996 college students were recruited from two colleges in Chongqing China. The participants were divided into excessive and nonexcessive SNS usage groups based on their mean score from the excessive SNS …

Real-Time Hand Tremor Detection Via Mouse Cursor Movements For Improved Human-Computer Interactions: An Exploratory Study, Parker A. Williams, Jeffrey L. Jenkins, Joseph S. Valacich

Faculty Publications

Millions of people experience hand-tremors—rhythmic oscillation of the fingers, hands, or arm that cause shaking in the hand. People who experience hand tremors often experience difficulty in human computer interactions. For example, when browsing a website, people with hand tremors may have difficulty navigating or clicking on links in the website. With sever hand tremors, effective computing is difficult without assistance. Past research has developed interventions that can be automatically deployed by a website to make it more accessible to people with hand tremors. We build on this research by creating a methodology to unobtrusively detect hand tremors, allowing these …

His Standardization In Developing Countries: Use Of Boundary Objects To Enable Multiple Translations, Edwin E. Nyella Mr., Honest Kimaro Dr.

The African Journal of Information Systems

Standardization and integration of Health Information Systems (HIS) in most developing countries has been reported as a complex undertaking due to poverty, multiplicity of diseases and diverse actors working in various initiatives within the healthcare context. The need for collaborative investments in HIS strengthening is highlighted by major actors such as WHO, as significant to achieve an integrated HIS. However, despite the fact that involvement of multiple partners is desirable as a vehicle to attain an integrated HIS, entailed challenges should be understood and well managed. By drawing on the concept of translation from actor network theory supplemented by the …

A Use Intention Model For Location-Based Mobile Advertising, Moses M. Thiga, Joseph Siror, Jason Githeko, Kageni Njagi

The African Journal of Information Systems

The use of location-based mobile advertising to deliver context specific information from businesses to clients has the potential to help them increase revenues, personalize offerings and reduce marketing costs. However, there is a lack of adoption of this emergent mode of advertising among micro-enterprises. This study examined the underlying reasons for this lack of adoption using an exploratory factor analytic study based on an adaptation of the Technology Acceptance Model with the choice of technology as an additional factor. Data was collected in a survey involving 304 micro-enterprises by means of structured questionnaires and interview schedules. A majority of micro-enterprises …

Factors Influencing Perceptions And Attitudes Of Nurses Towards The Use Of Ict In Patient Care In Kwazulu Natal Province, South Africa, Stephen M. Mutula

The African Journal of Information Systems

This paper presents the results of a study to determine factors influencing perceptions and attitudes of nurses towards the use of ICT in 16 hospitals in KwaZulu-Natal (KZN) province, South Africa. Data were collected through a survey questionnaire and factor analysis performed to extract relevant variables. Overall, results revealed positive dispositions of nurses towards the use of ICT. Results further revealed self-efficacy, adoption of computers to improve nursing care, confidence in using computers; usefulness; interactability and knowledgeability were major factors influencing perceptions and attitudes of nurses towards use of ICT at the work place. Findings may inform institutional and provincial …

Isscm Newsletter, Volume 9, December 22, 2015, Raj Soin College Of Business, Wright State University

ISSCM Newsletters

A thirteen page newsletter from the Department of Information Systems and Supply Chain Management in the Raj Soin College of Business at Wright State University.

Five Seemingly Insurmountable Challenges Related To Attaining Long-Term Value From Theorizing About Information Systems, Steven Alter

Business Analytics and Information Systems

Recent articles such as Avison and Malaurent (2014) and Grover and Lyytinen (2015) question taken-for-granted assumptions about the centrality of theory in research published in leading journals and the near necessity of following repetitive scripts that sometimes are an obstacle to creativity. This paper goes a step further by providing examples and observations that illustrate five seemingly insurmountable challenges related to attaining long-term value from theorizing about information systems.

1) Divergent definitions of basic terms makes it extremely difficult to accumulate IS knowledge.

2) The IS discipline seems to take for granted that knowledge must take the form of theory. …

A Work System Perspective On Adoption Entities, Adoption Processes, And Post-Adoption Compliance And Noncompliance, Steven Alter

Business Analytics and Information Systems

This conceptual contribution responds to the invitation to the DIGIT 2015 Call for Papers “to reflect on and move forward from the dominant stream of research work on technology acceptance.” The dominant stream of research is basically about antecedents and correlates of adoption and continuation of use for hardware/software artifacts. This paper uses work system theory and several of its extensions to identify directions for adoption research that have been realized partially, but not nearly to the extent possible. It focuses on three general issues:

1) what adoption means in the context of work systems,

2) how adoption occurs, and …

Capstone Revival, Mary Mesele, Ruochen Lu, Quilin Jiang

School of Professional Studies

The capstone project is a culminating experience whereby students choose to research a topic that is relevant in their field of study and have been highly regarded as important learning activities. The capstone allows students to use research, analytical, problem solving and evaluation skills they have learned in the course of the graduate program. McGill indicates the benefit of the completion of a capstone project not only in gaining knowledge in capstone but also in learning how to apply the knowledge gained in other courses in the major (McGill, 2012). Currently, COPACE (College of Professional and Continuing Education) has three …

Data Visualization In Exploratory Data Analysis: An Overview Of Methods And Technologies, Yingsen Mao

Information Systems & Operations Management Theses - Archive

Exploratory data analysis (EDA) refers to an iterative process through which analysts constantly ‘ask questions’ and extract knowledge from data. EDA is becoming more and more important for modern data analysis, such as business analytics and business intelligence, as it greatly relaxes the statistical assumption required by its counterpart—confirmation data analysis (CDA), and involves analysts directly in the data mining process. However, exploratory visual analysis, as the central part of EDA, requires heavy data manipulations and tedious visual specifications, which might impede the EDA process if the analyst has no guidelines to follow. In this paper, we present a framework …