Business Commons^™

Can Four Generations Create Harmony Within A Public-Sector Environment?, Glenda B. Arrington, Rocky J. Dwyer

International Journal of Applied Management and Technology

The purpose of this quantitative study was to examine the relationship between generational cohort and cohort perceptions of managerial effectiveness within the context of the federal public service. Data in this study were derived from the Federal Employee Viewpoint Survey, which included 421,748 full-time, part-time, and nonseasonal federal government employees geographically dispersed across the United States and overseas. The results of the study indicated that ratings of managerial effectiveness by all four generational cohorts for all three levels of managers studied were relatively high with correlation coefficients ranging from .96 to .99. However, the only cohort association that consistently had …

Diversity And Inclusion In Art Museum Board Of Governance: Does The Boardroom Reflect The Community?, Margaret Farrell

MA Theses

The objective of this thesis is to examine the diversity and inclusivity of the art museum board of governance to see if the community accurately represents in the boardroom. This study finds a severe resistance to change along with the many obstacles corporate and nonprofit sectors face when incorporating diversity and inclusion in the boardroom. Based on population shifts affecting the cultural landscape of the workforce, this thesis focuses on the crucial need for art museums to strategize and implement diversity and inclusion in their board of directors. This study outlines comprehensive strategies from corporate and nonprofit sectors which are …

Are Hospital Efficiency And Quality Of Care Affordable Without External Revenue?, Frank Pieter M. Naus, Carol-Anne Faint, Rocky J. Dwyer

International Journal of Applied Management and Technology

This qualitative study explored strategies academic research hospital administrators in Ontario, Canada, apply to generate nongovernment revenue to remain sustainable. The participants in the study consisted of senior-level academic research hospital executives with extensive experience in the subject area from major academic research hospitals, ranking the hospitals from highest to lowest in revenue generation. From this study, five themes emerged: working within the fiscal reality, the impact of the political environment, the focus on the mission, nongovernment revenue generation, and opportunities for the Ontario academic research hospitals. Findings from this study may contribute to discussions on implementing change by encouraging …

Promoting Harmonious Work Passion Among Unmotivated Employees: A Two-Nation Investigation Of The Compensatory Function Of Cooperative Psychological Climate, Violet T. Ho, Dejun Tony Kong, Chay-Hoon Lee, Phillippe Dubreuil, Jacques Forest

Management Faculty Publications

This research draws on self-determination theory to investigate (a) the role of cooperative psychological climate in promoting harmonious work passion among employees with low intrinsic motivation; and (b) the mediating role of harmonious passion in linking cooperative psychological climate to behavioral outcomes. We propose that cooperative psychological climate facilitates harmonious passion and, in particular, plays a compensatory role among employees with low intrinsic motivation. In turn, harmonious passion is expected to facilitate both task performance and interpersonal helping, thereby linking cooperative psychological climate to these employee behaviors. We test the model using data from employees and their supervisors across two …

How Client Capabilities, Vendor Configuration And Location Impact Bpo Outcomes, Jonathan W. Whitaker, Sanjeev Kumar, M. S. Krishnan

Management Faculty Publications

Despite the increasing use of onshore and offshore business process outsourcing (BPO), a comprehensive literature review [38] finds that there has been limited empirical research on BPO outcomes. This article responds to the call for research by developing and testing a conceptual model for BPO outcomes using data from 50 firms publicly traded in the U.S., including 38 firms in the Forbes Global 2000. We find that client firm capabilities, vendor configuration, and country location lead to interesting tradeoffs in the BPO quality, cost, and time outcomes. For example, while multi-sourcing offers advantages such as risk mitigation, client firms encounter …

Publix Supermarkets, Inc., Jeffrey S. Harrison, Morgan Owdom, Duncan Pitchford, Alex Stratton, Brian Warren

Robins Case Network

All traditional brick-and-mortar retailers are struggling with how best to deal with threats from online retailers. However, the supermarket industry is also dealing with pressure from new foreign entrants like Aldi and Lidl. Perhaps nowhere is this more evident than in the southeastern United States, where Publix operates. Publix is an employee-owned supermarket chain with excellent service, high margins and strong growth in sales and profits. The company has also had some success with Internet offerings. However, is the company’s business model going to sustain it in this increasingly competitive industry, or are changes needed? This case focuses on the …

Closing The Loop: Exploring Ikea’S Transition To The Circular Economy, Alexandra Seidel

Pomona Senior Theses

Inspired by the way nature cycles waste in an ecosystem, the circular economy was developed as an alternative to the linear take-make-dispose model and designed to decouple economic growth from resource use. After developing a framework for what it means to be a business pursuing circularity, this thesis examines six different companies to explore the tension between the strategies and business models in theory and what business are implementing in practice today. This exploration continues with an in-depth analysis of the circular success of IKEA, finding that the gains from the circular economy for a large corporation are found within …

Predicting Big-Five Personality Traits Relation With Employees' Job Engagement In Government Sector In Egypt., Safaa Shaaban

Business Administration

The objective of this study is to identify the relationship between personality five traits and employee Engagement of the employee in the public sector in Egypt. The study applied standardized questionnaire in developing two scales; one to measure the personality trait was adapted from (Goldberg, 1993) and Rich (2006). Correlation, regression and coefficient analysis conducted to investigate the effect of Big-Five personality on employees’ JE and its dimensions. The result of this research study shows that there were positive relationships between Big-Five personality traits and EE dimensions. The traits of personality as Extraversion, Conscientiousness, and Openness to Experience were significantly …

Direct Supervisor Influence On Nurse Engagement, Kelly Elaine Tapp

Walden Dissertations and Doctoral Studies

Nurse engagement is essential for organizational success. If organizations can engage nurses, they may be able to improve organization and patient outcomes. The purpose of the evidence-based practice project was to use current evidence of direct supervisor influence on nurse engagement to create an educational program for clinical leads to use in their interactions with direct reports. The relationship-based care model was used as a framework for the project, and concepts included work engagement, nurse engagement, recognition versus meaningful recognition, professional development, communication, transformational leadership, and authentic leadership. Before and after attending the education program, clinical leads were given a …

Attraction And Retention Of Individual Donor Funding In Nonprofit Organizations, Andria Coleman

Walden Dissertations and Doctoral Studies

Individual donors are an important source of revenue for nonprofit organizations. However, there is limited information on the attraction and retention of individual donors in nonprofit organizations. This single-case study addressed strategies 3 nonprofit leaders in the Northeast United States use to attract and retain individual donors. The conceptual framework was Kaplan and Norton's strategy map and the 2015-2016 Baldrige Excellence Framework used to evaluate organizational performance. Data collection included semistructured interviews; review of company documents; analysis of data available via GuideStar, an online provider of information on U.S. nonprofit organizations; analysis of data available about U.S. agencies; and review …

A Grounded Theory Of Emergent Leadership In Nonhierarchical Virtual Teams, Randall Fleming

Walden Dissertations and Doctoral Studies

A Grounded Theory of Emergent Leadership in Nonhierarchical Virtual Teams

by

Randall David Fleming

MS, Colorado Technical University, 2008

BA, The Ohio State University, 1984

Dissertation Submitted in Partial Fulfillment

of the Requirements for the Degree of

Doctor of Philosophy

Management

Walden University

November 2018

Strategies To Reduce Information Technology Employee Absenteeism In The Manufacturing Industry, Camilla Henry

Walden Dissertations and Doctoral Studies

Employee absenteeism costs organizations billions of dollars annually in losses in revenue and productivity, temporary labor costs, and low morale. The purpose of this qualitative single case study was to explore the strategies information technology (IT) managers in the manufacturing industry used to reduce employee absenteeism. The theory of planned behavior provided the conceptual framework for the study. Data collection included semistructured interviews with 5 IT managers in Maryland and a review of organizational documents addressing nutritional education information, employee participation rates in health programs, and physical activity. Data were analyzed using compilation, disassembly, reassembly, interpretation, and development of conclusions. …

Strategies Hospitality Leaders Use To Reduce Employee Turnover, Borislav Perev

Walden Dissertations and Doctoral Studies

Employee turnover is a global problem with adverse effects on financial performance and sustainability of organizations. In the hospitality industry, employee turnover levels increased to 58.8%, and the associated cost of turnover may be more than 100% of an employee's yearly wage, with a total loss of over $25 billion a year. The purpose of this single case study was to explore strategies used by hospitality leaders in the southeastern United States to reduce employee turnover. The conceptual framework was the transformational leadership theory. Purposeful selection of participants included leaders with experience in developing and implementing strategies for reducing employee …

Organizational Size's Effect Strategic Service Innovation And Strategic Service Delivery Innovation, Sheikh Tejan

Walden Dissertations and Doctoral Studies

Empirical research has established that the service sector is the engine of growth in global economies. Despite the contributions of the service sector to global economies, research in service innovation has been neglected. There are still empirical research gaps especially on the predictors of strategic service delivery innovation (SSDI). The problem statement addressed in this study was that no research used the resource advantage theory to investigate the nature of the relationship between SSI and SSDI with OS as a possible moderator variable. Using resource advantage theory as the foundation, the purpose of this correlational study was to determine whether …

Leadership Satisfaction And Turnover Intention Among Public Sector Employees, Marcia Bennett

Walden Dissertations and Doctoral Studies

The changing demographics of the federal workforce require managers to understand generational differences in experiences, values, and leadership preferences that can negatively impact an agency's ability to fulfill its mission. There is a gap in the literature regarding generational cohort perceptions of employee satisfaction with leadership and turnover intention in the Small Business Administration (SBA). The purpose of this quantitative, cross-sectional study was to examine the generational perceptions of SBA employees regarding leadership satisfaction and intent to leave the organization within the next year. Strauss and Howe's generational theory served as the theoretical framework. This non-experimental quantitative study used the …

Leadership Strategies For Enhancing Employee Engagement, Ada Vanessa Bradley

Walden Dissertations and Doctoral Studies

In the food manufacturing industry, employee engagement is critical to the survival of organizations because engaged employees increase productivity, profitability, and sustainability. Using the transformational leadership theory, the purpose of this single case study was to explore strategies that leaders in the food-manufacturing industry in the northeastern region of the United States use to engage employees. Participants were purposefully selected based upon their experience implementing effective employee engagement strategies. Data were collected through face-to-face semistructured interviews with 7 food manufacturing leaders and the review of organizational documents on employee engagement. Data were analyzed using inductive coding of phrases, word frequency …

Succession Planning And Development Of Nurse Leaders, Christina Martin

Walden Dissertations and Doctoral Studies

Health care organizations can provide comprehensive, formal learning opportunities to develop nurse leaders for advanced leadership roles. The purpose of this doctoral project was to create an evidence-based nursing leadership academy focused on development of advanced leadership skills and competencies to cultivate frontline and midlevel nurse leaders for executive nursing and health care leadership positions. The practice-focused question addressed how an advanced nursing leadership education program would affect the knowledge level and competencies of nurse leader participants. The American Organization of Nurse Executives' (AONE) 5 nurse executive competency domains served as the framework for this project. Data were collected from …

The Impact Of Mentoring On Social Excluded Adults In A Small Midwest City, Rose A. Hunt

Walden Dissertations and Doctoral Studies

Empirical data have indicated that a considerable amount of the world's population, 45.3 million in the United States, live in deplorable conditions, some of which are created by social exclusion. Social exclusion is a disenfranchisement experienced by individuals and families living in poverty conditions created by circumstances such as lack of education, lack of economic sustenance, unemployment, poor health, and other social ills. Mentoring is a multidimensional skills-development opportunity for disadvantaged youth, aspiring new professionals, employed individuals being promoted, and instructor-student relationships. There is the possibility that mentoring could be useful for other societal groups as well, particularly social excluded …

Managerial Strategies Small Businesses Use To Prevent Cybercrime, Doreen Lynn Maahs

Walden Dissertations and Doctoral Studies

Estimated worldwide losses due to cybercrime are approximately $375-575 billion annually, affecting governments, business organizations, economies, and society. With globalization on the rise, even small businesses conduct transactions worldwide through the use of information technology (IT), leaving these small businesses vulnerable to the intrusion of their networks. The purpose of this multiple case study was to explore the managerial strategies of small manufacturing business owners to protect their financial assets, data, and intellectual property from cybercrime. The conceptual framework was systems thinking and action theory. Participants included 4 small manufacturing business owners in the midwestern region of the United States. …

Effective Management Communication Strategies, Dr. Cad W. Shannon

Walden Dissertations and Doctoral Studies

Managing employee engagement is critical to the success of an organization, but 85% of managers struggle with engaging employees. The purpose of this single-case study was to explore effective communication strategies within an organization and determine how managers used these strategies to increase employee engagement, productivity, and organizational effectiveness. Data were collected from organizational documents, observations, and semistructured interviews with 6 managers of a corporation located in the midwestern United States. All participants were working full-time for at least 3 years, had a managerial title, and were responsible for departmental communication. Moustakas's modified van Kaam method was used for data …

Technological Mediated Applications At Sacred Heritages: Usefulness And Challenges- A Managerial Perspective, Vreny Enongene

Conference papers

The rapid development of technologies introduces smartness to all organisations and communities (Buhalis, & Amaranggana, 2014. P. 553), for which sacred heritages are no exception, as evident in their increasing use of technological mediated applications towards enhancing the visitors experience and data generation. This development in the use of technological applications, has in part been triggered by the identified changing needs and expectations of contemporary sacred site visitors, as well as their importance and role in changing the nature of the consumers expectations and the nature of the visitor’s experience.

Thus, applying these smart tourism concept in addressing the changing …

The Changing Identity Of Fast Food; A Plant Based Solution, Maggie Niemann

Whittier Scholars Program

The purpose of this study is to create a business plan to assess the feasibility of creating a vegan fast food chain which provides quality food, a low environmental footprint, and social responsibility. To determine this feasibility, my objectives are to look at the market and trends of veganism and fast food, the workability and environmental impact of sourcing food locally, and the social impact a restaurant like this could have. Within my business plan and research, my main product objectives are to offer healthy and satisfying menu options while displaying a less commercial but still appealing marketing strategy. My …

Marketing Leadership In A Knowledge Economy, Myles Bassell, Sonia Lambert

Atlantic Marketing Journal

Often the most valuable assets of a marketing driven firm are intangible assets such as a brand name, intellectual capital, and the expertise and knowledge of employees. The new breed of marketing leaders understand that it is important for employees to collaborate and be engaged and that leaders must be agents of change, creative, ethical, and global thinkers who can create learning organizations. The research reveals that organizations that are going to thrive in the knowledge economy are those that have marketing leaders who can build learning organizations, encourage diversity, and ensure employees are engaged in meaningful work.

Bossy, Abrasive And A Bit Too Aggressive : The Unique Double Bind Of Agentic Women In The Workplace, Lindsay Ciancetta

Legacy Theses & Dissertations (2009 - 2024)

Women who violate the female gender role norm of communality by acting agentically have been found to experience social repercussions, such as decreased likability (Eagly & Wood, 2012). This phenomenon has been defined as the backlash effect (Rudman, 1998). The current work draws upon this idea and expands the area to a qualitative criterion, specifically written performance appraisals, and explores the relationship between the backlash effect and individual outcomes of perceived supervisor support, affective organizational commitment and turnover intentions. The results of a mixed qualitative and quantitative analysis of a sample of 400 written performance evaluations from two organizations provide …

Innovation For Creating A Smart Future, Sang M. Lee, Silvana Trimi

Department of Management: Faculty Publications

tToday, we live in a dynamic and turbulent global community. The wave of mega-trends, including rapidchange in globalization and technological advances, is creating new market forces. For any organizationto survive and prosper in such an environment, innovation is imperative. However, innovation is nolonger just for creating value to benefit individuals, organizations, or societies. The ultimate purpose ofinnovation should be much more far reaching, helping create a smart future where people can enjoy thebest quality of life possible. Thus, innovation must search for intelligent solutions to tackle major socialills, seek more proactive approaches to predict the uncertain future, and pursue strategies …

Innovation: From Small “I” To Large “I”, Sang M. Lee

Department of Management: Faculty Publications

Innovation is the lifeline for every organization. The primary purpose of innovation is to apply new ideas or technologies to create new or added value for the organization. This narrow goal is for small “i”. In the dynamic digital age, however, the goal of innovation should be much more aspirational and noble: “doing well by doing good” for the society at large and humanity. This lofty goal of innovation is for large “I”. In this paper, we review the evolution process of innovation and propose how innovation can disrupt the barriers to creating a smart future, the aspirational goal of …

Assessing The Validity And Reliability Of Family Factors On Physical Activity: A Case Study In Turkey, Sharalyn Steenson, Hilal Ozcebe, Umut Arslan, Hande Konsuk Unlu, Ozgur M. Araz, Mahmut Yardim, Sarp Uner, Nazmi Bilir, Terry T.-K. Huang

Department of Supply Chain Management and Analytics: Faculty Publications

Background: Childhood obesity rates have been rising rapidly in developing countries. A better understanding of the risk factors and social context is necessary to inform public health interventions and policies. This paper describes the validation of several measurement scales for use in Turkey, which relate to child and parent perceptions of physical activity (PA) and enablers and barriers of physical activity in the home environment.

Method: The aim of this study was to assess the validity and reliability of several measurement scales in Turkey using a population sample across three socio-economic strata in the Turkish capital, Ankara. Surveys were conducted …

The Ambivalent Effect Of Complexity On Firm Performance: A Study In The Global Service Provider Industry, Marcus M. Larsen, Stephan Manning, Torben Pedersen

Management and Marketing Faculty Publication Series

Prior literature is ambivalent about whether organizational complexity has positive or negative effects on firm performance. Using rich data on global service providers, we explore this ambivalence by disentangling performance consequences of different types of organizational complexity. We show that complexity arising from the coordination of different services and operations negatively influences profit margins through increased coordination costs, whereas complexity coming from the sophistication of particular services may positively influence margins through informational advantages. We also investigate the moderating effects of process commoditization and client-specific investments. Our findings point to critical performance dilemmas facing global service providers in a highly …

Family Leisure Functioning: A Cross-National Study, Camilla J. Hodge, Ramon Zabriskie, Jasmine A. Townsend, Dennis L. Eggett, Raymond Poff

Faculty Publications

The purpose of this study was to, first, determine whether positive relationships between family leisure (involvement and satisfaction) and family outcomes (cohesion, adaptability, family functioning, and satisfaction with family life) were present in a multinational sample, and second, determine whether the core and balance model could provide a consistent framework for between country comparisons of relationships between family leisure and family outcome variables cross nationally. Familieswere recruited fromAustralia, Canada, New Zealand, the United Kingdom, and the United States. Data were analyzed using blocked multiple regression models, and generalized linear models to compare relationships across countries. Overall, findings indicated positive relationships …

Development And Validation Of The Outdoor Activity Profile (Oap): A Research Note, Andrew Lacanienta, Mat Duerden, Peter Ward, Ramon Zabriskie

Faculty Publications

This study sought to design and validate the Outdoor Activity Profile (OAP), which was based on the Family Leisure Activity Profile (FLAP; Zabriskie & McCormick, 2001). The OAP was designed to measure and categorize involvement as opposed to time in outdoor activities. Data were collected from undergraduate students on two occasions separated by four weeks. Significant correlations existed between all time one and time two involvement scores, thereby supporting the OAP’s test-retest reliability. Descriptive data is presented outlining involvement, satisfaction, and whom respondents were with during activity categories. One-way ANOVA results describe differences between male and female outdoor activity involvement …