Business Commons^™

Smartphones In The Workplace: Changing Organizational Behavior, Transforming The Future, Thiraput Pitichat

LUX: A Journal of Transdisciplinary Writing and Research from Claremont Graduate University

In the past decade, Smartphones have been developed and increasingly integrated with people’s lives not only for social use, but professional use as well. Many researchers claim that Smartphones can have negative consequences in the workplace such as lowering productivity, separating people from their realities, bringing stress from personal issues to work, and creating bad manners. Companies, however, have a difficult time mandating a policy in regards to prohibiting the use of Smartphones. Therefore, CEOs and corporate leaders should encourage their employees to use their Smartphones as tools for increasing their company’s efficiency. This research aims to examine the results …

The Impacts Of Change In Governance On Faculty And Staff At Higher Education Institutions: A Case Study Of Ohsu, Dana L. Director

Dissertations and Theses

In the early 1990s, Oregon Health and Science University leadership examined the political and economic landscape and determined it needed a new operational model to survive and thrive. In 1995 OHSU separated from the state higher education system and became a public corporation, with goals of increased efficiency, customer-focus, ability to attract world-class researchers and physicians, and salaries commensurate with an urban academic health center.

This research examines the internal impacts when universities undergo significant change, using OHSU's governance change as a case study. Central is the question: what effect(s) did OHSU's decision to become a unique public corporation have …

2013-11-08 General Education Council Meeting Minutes, Morehead State University. Faculty Senate., General Education Council.

Faculty Senate Records

General Education Council meeting minutes from November 8, 2013.

National Hospitality Conference 2013: A Report, James Peter Murphy

Reports

Theme of the Conference – Doing business better

Corporate Governance And Organizational Survival Under Punctuational Change: The Case Of China's Burgeoning Banking Industry, 1897-1927, Sunny Li Sun, Yanli Zhang

Department of Management Faculty Scholarship and Creative Works

How do different corporate governance structures fare under conditions of fundamental environmental transformations? Treating governance structure as a knowledge distribution mechanism embedded in institutional frameworks, the paper aims to propose that the efficiency of this knowledge diffusing process will increase organizational survival under a punctuational change. Using the case of Chinese banking industry during 1897-1927, a period of rapid technological, economic, and regulatory shifts. Money shops (qianzhuang) with decentralized, open and extended governance structure were better able to adapt to rapid changes in the environment and had a higher survival chance than ticket stores (piaohao) with centralized, closed and internalized …

2013-11-04 Intercollegiate Athletics Committee Meeting Minutes, Morehead State University. Faculty Senate., Intercollegiate Athletics Committee

Faculty Senate Records

Intercollegiate Athletics Committee meeting minutes for November 4, 2013.

Bridge Over Troubled Strategies, Singapore Management University

Perspectives@SMU

If strategy is the future of an organisation, implementation is its bridge. And successful implementation should be straightforward. But it isn’t. A new website has the answers...

Key Findings Of The 2013 West Coast Demersal Scalefish Resource Stock Assessment, Department Of Fisheries Western Australia

Fisheries Management Papers

Now, six years since the first stock assessment, and with the completion of a comprehensive boat-based survey of recreational fishing, ongoing annual monitoring of commercial and charter catches and a third stock assessment completed in 2013, the effectiveness of current management measures is able to be assessed.

This paper also provides an overview of the determination in regard to the sectoral allocations of the demersal scalefish resource in the WCB.

Going Beyond Research On Goal Setting: A Proposed Role For Organizational Psychological Capital Of Family Firms, Esra Memili, Dianne H.B. Welsh, Fred Luthans

Department of Management: Faculty Publications

Kotlar and De Massis found that membership assortment and the number of organizational members, as well as the imminence of succession, influence goal diversity in family firms. They also showed that goal diversity can be managed and family-centered goals can be stabilized through professional and familial social interactions, driving the formation of collective commitment to family- centered goals (CCFG). Using this research as a point of departure, we propose that CCFG may impact family firm economic and noneconomic performance. Furthermore, we introduce to the family firm literature the organizational psychological capital (OPC), consisting of hope, efficacy, resilience, and optimism. We …

Keys Of The Consumer Kingdom, Singapore Management University

Perspectives@SMU

Putting a name to a face opened the door for marketers in the Philippines. An unexpected bonus was high employee engagement .

Team Selling And Customer Satisfaction In The Mission Critical Sector: A Case Study Of Eyp Mission Critical Facilities Inc., Timothy J. Crader, Stephen M. Brown

WCBT Faculty Publications

This study examined the relationships between selling teams (STs) and customer satisfaction within the mission critical power design industry. The literature indicates that STs, which are considered a state of the art sales model, deserved further research. The SERVQUAL survey was used to measure customer satisfaction with EYP Mission Critical’s most strategic customers. The difference in customer satisfaction for customers serviced by STs and traditional sales personnel were compared. The investigation found support indicating that a ST approach had a positive relationship to increased customer satisfaction levels. Based on the results of the study, it is recommended that sales leaders …

Acqui-Hiring, Gregg D. Polsky, John F. Coyle

Scholarly Works

Facebook, Google, and other leading technology companies in Silicon Valley have been buying start-up companies at a brisk pace. In many of these transactions, the buyer has little interest in acquiring the startup’s projects or assets. Instead, the buyer’s primary motivation is to hire some or all of the startup’s software engineers. These so-called “acqui-hires” represent a novel — and increasingly common — tool by which the largest and most successful technology companies in the world satisfy their intense demand for engineering talent.

To date, the acqui-hire has attracted no attention in the academic or professional legal literature. With this …

What Is The Maximum Predictability Permitted By Asset Pricing Models?, Dashan Huang

Research Collection Lee Kong Chian School Of Business

This paper investigates whether return predictability can be explained by existing asset pricing models. Using different assumptions, I develop two theoretical upper bounds on the R-square of the regression of stock returns on predictive variables. Empirically, I find that the predictive R-square is significantly larger than the upper bounds, implying that extant asset pricing models are incapable of explaining the degree of return predictability. The reason for this inconsistency is the low correlation between the excess returns and the state variables used in the discount factor. The finding of this paper suggests the development of new asset pricing models with …

How Do Firms Become Different? A Dynamic Model, Matthew Selove

Business Faculty Articles and Research

This paper presents a dynamic investment game in which firms that are initially identical develop assets that are specialized to different market segments. The model assumes that there are increasing returns to investment in a segment, for example, as a result of word-of-mouth or learning curve effects. I derive three key results: (1) Under certain conditions there is a unique equilibrium in which firms that are only slightly different focus all of their investment in different segments, causing small random differences to expand into large permanent differences. (2) If, on the other hand, sufficiently large random shocks are possible, firms …

The Art Of Profitable Service Recovery: A Strategic Model, Aaron R. Brough, Dr. Kristen Detienne

Journal of Undergraduate Research

Disappointed customers are less likely to continue doing business with a firm and more likely to drive other customers away. Obviously, such actions can be costly for companies. Service recovery may be defined as any actions a company undertakes in order to mitigate the damaging effects of service failure. Successful service recovery restores, and occasiona lly elevates, prefailure levels of customer satisfaction and loyalty. The following two pages summarize an honors thesis that shows how companies can strategically design a profitable service recovery system. Although service recovery has been shown to increase profits in many instances, other research argues that …

Efficacy Of The Small Corporate Offering Registration Program, Gee Gardner, Dr. James Brau

Journal of Undergraduate Research

Our research involved a study on SCOR (Small Corporate Offering Registrations) and what factors contributed to their success in raising capital. My primary responsibility has been that of collecting the data from the State Securities Divisions. The State keeps disclosure documents on all SCOR offerings done within a certain range of time. From these disclosure documents I put together an Excel spreadsheet that contains the information that will be used to make our final analysis.

Public, Private, And Would-Have-Beens, Bret Rasmussen, Dr. James C. Brau

Journal of Undergraduate Research

Initial Public Offerings, or IPO’s, were on a dramatic rise in the 1990’s. Management of companies were becoming overnight millionaires from completing an IPO. One cannot deny that going public can be a fiscally wise decision for those holding stock in the company. Though the personal rewards can be large, going public also provides much needed capital to a promising, high-growth company. But, a company does not need to go public in order to raise capital.

An Empirical Experiment On Service Recovery Design, Marc Preston Bernhisel, Dr. Kristie Seawright

Journal of Undergraduate Research

“Mistakes are an unavoidable feature of all human endeavor and thus also of service delivery” (Boshoff, 1997, p.110). Regardless of the efforts and precautions to avoid breakdowns and errors in service delivery, failures are bound to occur. Although failures will always occur, firms can avoid the cost of losing customers through service recovery. Zemke and Bell (1990) defined service recovery as a “thought-out, planned process for returning aggrieved customers to a state of satisfaction with the firm after a service or product has failed to live up to expectations” (p. 43).

Regional Economic Development In The Bashkir Autonomous Republic: Liberty As Growth, H. Shane Hansen, Dr. Phillip J. Bryson

Journal of Undergraduate Research

A look at the economic development in the Bashkir Autonomous Republic of the Russian Federation provides an extremely interesting example of Russia’s transformation to a marketbased economy. While the Republic of Bashkortostan has accomplished great strides economically in modernization and exploiting natural resources since 1991, there remains ample room for improvement. Due to strong republic-wide nationalism, Soviet-style mentalities, weak judicial precedence, and limited foreign investment, the rate of economic development in Bashkortostan proceeds rather slowly. Each of the aforementioned factors has a detrimental affect on the overall liberty of the average citizen. Increasing the liberty of the people in the …

Brigham Young University Marriott School International Management Society Chapter Support System, Patrick Tedjamulia, Dr. Tadd Brinkhoff

Journal of Undergraduate Research

The BYU Management Society has the potential to change the world. It has over 6,000 members in over 40 U.S. cities and 18 countries. Its members include BYU grads and other professionals seeking continued education, career development, and professional advancement.

The Conscious Alignment Of Strategy And Culture And Its Affect On Project Work: A Case Study Of Three It Departments Following A Transition In Leadership, Alan P. Hyatt, Dr. Michael P. Thompson, Dr. Ernest J. Nielsen

Journal of Undergraduate Research

My study provided the research for my honors thesis. The thesis discusses and develops the Theory of Conscious Alignment (TCA). The theory states that leaders and managers who consciously mold the strategy and culture of their organizations, and align the two intangible elements, will be much more effective. By aligning these two critical elements, the ongoing project work of the organization will also be aligned with them both, and the espoused strategic objectives and initiatives will be accomplished.

Defining The Construct “Quality Of Management”: Helping Investors And Businesses Allocate Capital, Ammon D. Spiller, Dr. Timothy Gardner

Journal of Undergraduate Research

With fraud and public distrust slashing companies’ value on the stock market, more American investors are relying less on financial data and more on the non- financial aspects of possible investments when making investment decisions. “Quality of management” has floated to the top as one the most important non- financial criterion used by today’s investment firms to evaluate a company’s value. Despite the wealth of research emphasizing the effect the quality of management has on investor confidence and stock price, little or no research makes the effort to define exactly what “quality of management” means. The goal of my research …

The Conscious Alignment Of Strategy And Culture And Its Affect On Project Work: A Case Study Of Three It Departments Following A Transition In Leadership, Alan P. Hyatt, Dr. Michael P. Thompson, Dr. Ernest J. Nielsen

Journal of Undergraduate Research

My study provided the research for my honors thesis. The thesis discusses and develops the Theory of Conscious Alignment (TCA). The theory states that leaders and managers who consciously mold the strategy and culture of their organizations, and align the two intangible elements, will be much more effective. By aligning these two critical elements, the ongoing project work of the organization will also be aligned with them both, and the espoused strategic objectives and initiatives will be accomplished.

Ethical Issues In Knowledge Management: Conflict Of Knowledge Ownership, Isabel D. W. Rechberg, Jawad Syed

Publications and Research

Purpose: This paper reviews ethical issues inherent in the theorisation and practice of knowledge management (KM) with specific attention to the conflict of knowledge ownership between organisations and individual employees.

Design/methodology/approach: Relevant literature was identified and reviewed via EBSCO host and ISIWeb.

Findings: The paper notes that knowledge, although rooted in individuals, is often claimed or treated as owned by organisations, creating a conflict of knowledge ownership. The paper argues that such an approach to appropriation and management of knowledge leads to tension in knowledge processes between organisations and individuals, and also among individuals. This situation may, in turn, jeopardise …

Cooperative Sales Company - Bowling Green, Kentucky (Sc 2775), Manuscripts & Folklife Archives

Manuscript Collection Finding Aids

Finding aid only for Manuscripts Small Collection 2775. Organizational meeting minutes, directors’ minutes, and by-laws of the Cooperative Sales Company, Bowling Green, Kentucky. Includes typescripts of stock certificates issued to the incorporators, Alva Williams, M. B. Williams, and L. E. Ringo.

Sustainability Of Expansion In An African Airline: A Case Study, Sisay Asefa, Allen Batteau, Lisa Whittaker, Hung-Sying Jing

International Journal of African Development

Ethiopian Air Lines (Ethiopian) has committed to the purchase of 41 new aircraft, nearly doubling their fleet and introducing three new, state-of-the-art types (the A350-900 and the 787-8, and the DA40NG) into a fleet currently consisting of seven models. In a logistically complex industry, this represents a substantial increase in resource commitments and management responsibility in many areas including maintenance, pilot training, facilities, and route planning. The purpose of this paper is to examine this growth strategy, its underlying assumptions, and its sustainability given long-range industry trends in both the developed and the developing world. Using corporate and industry data, …

Regional Industry Strategic Study: Residential Masonry In Northeastern Ohio, Robert James Squire, Dr. Nile W. Hatch

Journal of Undergraduate Research

Strategic analysis is a useful tool in determining the economic prospects of an industry. Strategy can be particularly useful in understanding the dynamics of changing industries. Struggling industries should benefit from an understanding of their strategic environment. The residential masonry industry in Northeastern Ohio is an environment experiencing drastic changes. Like most building industries new materials have become popular alternatives. The traditional decorative brick and masonry foundation have remained relatively popular in this area unlike many other regions. Ohio is a unique market because it has experienced these changes much later than most other areas.

A Cross-Cultural Health Care Approach To Improve Veteran Health Services In An Academic Community Hospital, Judith Sabino Mph, Eric Johnson Mpsa, Cps, Caama, Chs, Chep, Cdp, James F. Geiger Mpa, Fache

Administration & Leadership

No abstract provided.

The Business Case For Diversity, Singapore Management University

Perspectives@SMU

Diversity may be a business necessity but it is not always easy to practise it ...

Imsa360: Fall/Winter 2013, Imsa Fund

IMSA Fund Reports

One of the best things about IMSA that never changes is that we continue to change, not “change for change’s sake,” but change to keep learning, leading and innovating, change grounded in who we are and who we aspire to be. One area of big change on the horizon relates to upgrading our facilities.

For some time now, we have coped with an aging campus, an academic building much of which has not been renovated since the 1970s (before IMSA opened and occupied the then- closed facility), and residence halls in serious need of major rehabilitation. Thankfully, the State of …