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2023

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Articles 871 - 900 of 1982

Full-Text Articles in Art and Design

Transition Through Handprint Business Design For Eco-Responsible Consumer Solutions, Mirja Kälviäinen, Kati Kumpulainen, Anna Palokangas, Enna Eloranta Jul 2023

Transition Through Handprint Business Design For Eco-Responsible Consumer Solutions, Mirja Kälviäinen, Kati Kumpulainen, Anna Palokangas, Enna Eloranta

ServDes Conference Series

The requirements for corporate environmental responsibility have shifted from reducing the carbon footprint of production to also cover the increasing use of carbon handprint by lowering the environmental impact of the offering. This paper discusses the guidance and development tools that support environmentally responsible, customer-orientated offering development in small-scale businesses. This support for the businesses has been created through business interviews, benchmark analysis, and co-creation in training sessions. The customer-driven design tools for environmentally responsible product and service solutions consist of a systemic design type of loop canvases to enable the modelling of low-impact consumption and production, and tools to …

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Virtual Co-Creation Workshop: Collaboration Design For Place Innovation, Thiago Gomes De Lima, Sisse Grøn, Ole Broberg, Francisco De Assis Esteves Jul 2023

Virtual Co-Creation Workshop: Collaboration Design For Place Innovation, Thiago Gomes De Lima, Sisse Grøn, Ole Broberg, Francisco De Assis Esteves

ServDes Conference Series

In this paper, we investigate how virtual co-creation workshops can be conducted. Therefore, sharing experiences with virtual collaborative methodologies is interesting to support researchers, designers, students, and professionals interested in innovation. Thus, the workshop serves as an illustrative case to convey our knowledge of this growing phenomenon, so it is intended to share an experience of design and evaluation of an experiment in virtual co-creation workshops aiming to contribute to the collaboration design for Place Innovation. We found that some challenges must be considered when planning co-creation workshops virtually, especially for Place Innovation, among them: the participants' ability to deal …

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Hybrid Water Cultures: Implications For Service Relations With Diverse Water Users In Sydney, Australia, Abby Mellick Lopes, Zoë Sofoulis Jul 2023

Hybrid Water Cultures: Implications For Service Relations With Diverse Water Users In Sydney, Australia, Abby Mellick Lopes, Zoë Sofoulis

ServDes Conference Series

How do diverse communities encounter and respond to government water services? This paper explores shifting cultural dynamics of a diverse group of Mandarinspeaking migrants in Sydney, Australia and implications for services in the context of a research project with a major water utility. Significant challenges for water services in Australia were unpacked. The central challenge we explore in this paper is the validity of the operational category of the ‘average customer’ which had been relatively stable for Sydney Water for over a century. However, in the last 20 years, the culture of Australia has shifted away from Europe and toward …

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Staging, Co-Creating And Reframing: A Framework To Map A Community-Based Project, Nicola Morelli, Antonella Valentina Rinaudi, Laura Sanz Gonzalez, Sofia Santos Melian, Olga Cirocka, Halid Smajlovic Jul 2023

Staging, Co-Creating And Reframing: A Framework To Map A Community-Based Project, Nicola Morelli, Antonella Valentina Rinaudi, Laura Sanz Gonzalez, Sofia Santos Melian, Olga Cirocka, Halid Smajlovic

ServDes Conference Series

The extension of the design domain over the last decades has shifted the focus from products to processes and opened the design process to new actors. The most applied frameworks to map the design process include several phases and techniques that can support focusing on stakeholders, but they are represented as fundamentally linear processes. These models might be insufficient in the currently expanded design domain where the designer has the role of facilitator rather than expert, and recursivity is essential. Based on a case study, this paper proposes a new design process of staging, co-creating and reframing that happens recursively …

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Smoties: Scenario-Building For Creative Future Solutions In Remote Places, Annalinda De Rosa, Valentina Auricchio, Vanessa Monna Jul 2023

Smoties: Scenario-Building For Creative Future Solutions In Remote Places, Annalinda De Rosa, Valentina Auricchio, Vanessa Monna

ServDes Conference Series

This paper introduces a scenario-building design methodology used in setting up a four-year Creative Europe Program project co-funded by the European Union. The project addresses an emerging field of action that aims to explore how small and remote places can benefit from the design of cultural and creative innovations within public spaces and in collaboration with local stakeholders. The paper describes how a common ground of scenarios has been designed for the development of project trajectories by defining future visions of action within small and remote places in Europe. This methodology is currently being applied and tested in ten pilot …

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Let’S Step Into Each Other’S Worlds: Designing For Local Transformation Processes, Froukje Sleeswijk Visser, Jeroen Van Erp Jul 2023

Let’S Step Into Each Other’S Worlds: Designing For Local Transformation Processes, Froukje Sleeswijk Visser, Jeroen Van Erp

ServDes Conference Series

In our densely-populated cities, fostering harmony between differing communities is an increasingly difficult art, and one in which design can provide positive contributions. This paper describes a design project which aimed to decrease tensions between youth and residents in a city neighbourhood through an empathy-building process. Individuals from both groups were guided through the process of stepping into each others’ worlds (through Virtual Reality) and developing solutions together to address points of tension. Their individual transformative processes were tracked in order to make the implicit outcomes of such design processes explicit. Throughout this process new dynamics and connections emerged, revealing …

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Teaching Service Design: Pedagogical Reflections, Lara Salinas, Silvia Grimaldi, Maria Alejandra Lujan Escalante, Hena Ali, Marion Lagedamont, Alison Prendiville Jul 2023

Teaching Service Design: Pedagogical Reflections, Lara Salinas, Silvia Grimaldi, Maria Alejandra Lujan Escalante, Hena Ali, Marion Lagedamont, Alison Prendiville

ServDes Conference Series

We present critical reflections from our teaching and learning, design research and knowledge exchange practices to posit a pedagogy of service design. A salient characteristic of this pedagogy is that we involve cohorts of postgraduate students in complex multi-stakeholder projects. We created the Service Futures Lab to provide infrastructure for these projects. When the Lab collaborates with courses across the university it bridges the requirements of the student curriculum with the requirements of our collaborators, aligning with university and our own research agendas and interests. We outline how the learning by doing approach of the Lab contributes to building a …

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From Ideas To Policies, Through Places:Service Design-Driven Prototyping Guidelines For Urban Regeneration, Francesca Foglieni, Francesco Leoni, Laura Cipriani, Stefano Maffei Jul 2023

From Ideas To Policies, Through Places:Service Design-Driven Prototyping Guidelines For Urban Regeneration, Francesca Foglieni, Francesco Leoni, Laura Cipriani, Stefano Maffei

ServDes Conference Series

This paper describes the development of a set of service design-driven guidelines for prototyping in urban regeneration processes. After introducing urban regeneration as a policy area acting on cities’ social and cultural aspects, the authors consider three perspectives from design research to frame the service design intervention in urban regeneration. Further, the characterising aspects of prototyping in the public sphere are considered to advance a refinement of the typical service design approach to prototyping for this domain. The paper then describes the guidelines, developed through the experience of an ongoing research project, providing practical step-by-step suggestions for each prototyping cycle …

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Service Design As A Practice Of Freedom In Collaborative Cultural Producers, Isabela Luiza Molin De Siqueira, Frederick M. C. Van Amstel Jul 2023

Service Design As A Practice Of Freedom In Collaborative Cultural Producers, Isabela Luiza Molin De Siqueira, Frederick M. C. Van Amstel

ServDes Conference Series

Service design is strongly linked to practices that maintain workers' dependency on management. Social movements in Brazil eschew hierarchical management, instead seeking self-management based on solidarity, equality, and democracy. In recent years, social movements appropriated digital infrastructures to design and deliver collaborative services. This paper hypothesizes that this could be considered designing services as a practice of freedom. The hypothesis is explored through a descriptive study of the self-management practices of a particular collective associated with the Brazilian Digital Culture movement.

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An Overview Of Service Design Education In Latin America, Matheus Pereira Ferreira Ventura, Carla Martins Cipolla Jul 2023

An Overview Of Service Design Education In Latin America, Matheus Pereira Ferreira Ventura, Carla Martins Cipolla

ServDes Conference Series

Despite services being the largest component of the world economy, their importance may still not be recognized in regions such as Latin America. Therefore, this contribution presents exploratory research informed by the steps of a systematic literature review to collect, organise, and analyse educational offerings in Service Design, including graduate and specialisation levels, thematic areas, and specific courses offered under these programs in Latin America. The research results reveal that only eleven institutions ranked as the best in Latin America have Service Design offerings at the aforementioned levels. The findings indicate a lack of educational offerings in Service Design in …

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Democratizing Ideation: A Critical Need For Business Innovation, Sylvan Lobo, Bhaskarjyoti Das, Ravi Mahamuni Jul 2023

Democratizing Ideation: A Critical Need For Business Innovation, Sylvan Lobo, Bhaskarjyoti Das, Ravi Mahamuni

ServDes Conference Series

Businesses constantly need novel ideas to sustain and grow. Ideation techniques often rely on human skills. It is difficult for untrained participants to be creative and arrive at high-quality ideas in quantity. Service design aids businesses to enhance their product and service offerings. Ideation processes in service design and business context need special attention considering the variety of stakeholders involved and their limited familiarity with creative techniques. We aim to make ideation more democratic and accessible to business stakeholders with a focus on quantity as well as quality. Using action research and research-through-design methods, we explored several approaches to enable …

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Designing A Sustainable Collaborative Food Service For Entrepreneurs In A University Environment, Larissa Farias, Carol Soares, Ivan Bursztyn, Carla Cipolla Jul 2023

Designing A Sustainable Collaborative Food Service For Entrepreneurs In A University Environment, Larissa Farias, Carol Soares, Ivan Bursztyn, Carla Cipolla

ServDes Conference Series

This paper aims to describe the service design of a collaborative entrepreneurship in a university environment that seeks to improve the local food in line with sustainability concepts. Design Science Research was adopted as a research method and generated an artifact, a collaborative business service of sustainable gastronomic products. This method adopted a three-cycle structure: relevance, design and rigor. To support the construction of the artifact, service design and codesign approaches were considered. The result of this process includes carrying out activities with an interdisciplinary team of researchers, as well as the participation of entrepreneurs in codesign workshops. The solution …

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Collaborative Fashion Consumption: Second-Hand Psss As Agent Of Change, Gabriela Fabro Cardoso, Alessandra Spagnoli Jul 2023

Collaborative Fashion Consumption: Second-Hand Psss As Agent Of Change, Gabriela Fabro Cardoso, Alessandra Spagnoli

ServDes Conference Series

The second-hand market has been in the spotlight when it comes to circular and collaborative fashion studies. Resale service dynamics and designs have been reinvented over time, currently influenced by consumer demands and their new ways of thinking about the fashion industry. Within this context, this paper aims to draw an up-to-date mapping of current second-hand practices in the fashion sector in the Brazilian context. Through a proposed model - an interpretative framework for PSSs in fashion second-hand market - three different clusters (thrift shops, digital marketplaces, and virtual social communities) were identified, mapped and analysed, representing three different approaches …

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A User Experience Analysis For Senior Citizens On Mobile Shopping Service: Case Study Of Big Three Companies Of South Korea, Wonyoung Lee, Hyemin Lee, Chaemoon Yoo, Daeun Kim, Younghwan Pan Jul 2023

A User Experience Analysis For Senior Citizens On Mobile Shopping Service: Case Study Of Big Three Companies Of South Korea, Wonyoung Lee, Hyemin Lee, Chaemoon Yoo, Daeun Kim, Younghwan Pan

ServDes Conference Series

This research is a case study on user experience analysis for senior citizens on mobile shopping services, focusing on the big three companies of South Korea. The research aims to broaden the view of service designers in creating inclusive design for senior citizens globally, by conducting user experience analysis for all generations, including senior citizens. The study consists of literary research, heuristic evaluation based on user experience design principles, and user interview for a deeper and on-site understanding of senior citizens’ user experience. The results suggest key considerations for the user experience design of senior citizens and common challenges faced …

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Peeling Back The Layers: Prototyping Systemic Transformation Through The Circular Food Innovation Lab, Lily Raphael, Marcia Higuchi, Laura Kozak, Erin Nichols Jul 2023

Peeling Back The Layers: Prototyping Systemic Transformation Through The Circular Food Innovation Lab, Lily Raphael, Marcia Higuchi, Laura Kozak, Erin Nichols

ServDes Conference Series

Wasted food — the result of a linear pattern of producing, under-consuming and disposing of food — is a pervasive issue globally and in Canada. Wasted food is a complex challenge, meaning it is characterized by unpredictability, ambiguity, and many actors. The current climate crisis, food insecurity, economic disparity and housing inequality all intersect with this challenge. If we are to tackle these increasingly complex issues in social and public sectors, we need to work together in new and emergent ways. The Circular Food Innovation Lab was a unique research initiative that drew together municipal government, interdisciplinary designers and regional …

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Design Opportunities In Sustainable Food Services: B Corp Parameters For Restaurants, Ellen Gonzalez, Manuela Quaresma Jul 2023

Design Opportunities In Sustainable Food Services: B Corp Parameters For Restaurants, Ellen Gonzalez, Manuela Quaresma

ServDes Conference Series

Based upon a literature review on food system sustainability notions related to food systems, this paper presents connections and overlaps between B Corp guidelines and a basic structure of food design, focusing on the practical implications of a restaurant certification process. The study interprets critical aspects of the food system in the restaurant industry and looks towards the multiple necessary service design project constraints, implications, and opportunities within the sustainable food systems, an immediate and relevant intersecting subject.

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Exploring Patient-Centeredness Ecosystems: A Collaborative Approach To Expand The Service Design Horizon, Stefano Maffei, Massimo Bianchini, Beatrice Villari, Estefania Ciliotta Chehade, Uri Seitz, Michael Arnold Mages, Miso Kim, Paolo Ciuccarelli Jul 2023

Exploring Patient-Centeredness Ecosystems: A Collaborative Approach To Expand The Service Design Horizon, Stefano Maffei, Massimo Bianchini, Beatrice Villari, Estefania Ciliotta Chehade, Uri Seitz, Michael Arnold Mages, Miso Kim, Paolo Ciuccarelli

ServDes Conference Series

The healthcare sector is one of the areas in which service design can make an important contribution. This paper presents the ongoing results of joint research between Politecnico di Milano and Northeastern University, which aims to investigate patient-centered solutions and processes through a systemic perspective. In particular, the article proposes a study on the definitional evolution of the term patient-centeredness and a methodological approach to investigate patient-centricity through different levels that include solutions, the system of actors involved, and the role of patients. 6 exemplary cases from Italy and the USA are introduced to convey the complexity of the solutions …

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The Context Of Addressing Power Dynamics In Service Design, Audun Formo Hay, Josina Vink, Mari Suoheimo Jul 2023

The Context Of Addressing Power Dynamics In Service Design, Audun Formo Hay, Josina Vink, Mari Suoheimo

ServDes Conference Series

To support transformative aims, scholars highlight a crucial need for increased attention to power dynamics in service design (SD). Current literature emphasizes the need for individual service designers to build reflexivity around power without much consideration for their surrounding context. This narrow focus may inadvertently reinforce existing power dynamics while using service designers as scapegoats for the persistent problem. Drawing from ecological theories in psychology, this article provides a framework for understanding the contextual factors that contribute to the lack of reflexivity around power dynamics among service designers. Based on our own experiences and a review of SD literature, we …

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How Service Design Can Contribute In The Lifecycle Of Online Communities: The Development Of The Chinese Service Design Community, Chenfan Zhang, Daniela Selloni, Valentina Auricchio Jul 2023

How Service Design Can Contribute In The Lifecycle Of Online Communities: The Development Of The Chinese Service Design Community, Chenfan Zhang, Daniela Selloni, Valentina Auricchio

ServDes Conference Series

Due to technological advances and epidemics, online communities are rapidly growing. Online community development is concerned with the diversity of members, the complexity of networks, and their participation in activities. Many scholars have discussed this topic from the perspective of management, information science, sociology, and psychology; however, little attention has been paid to service design and how co-design can be employed. This study examines the Chinese Service Design Community (CSDC), a community that exists online in China, and employs participatory action research as a methodology. This paper describes how service design and co-design activities contribute to community development by combining …

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Meaningful Work Canvas: A Visual Tool For Service Designers, Gustavo Barreto, Carla Cipolla, Nathalia C. C. Cristino Jul 2023

Meaningful Work Canvas: A Visual Tool For Service Designers, Gustavo Barreto, Carla Cipolla, Nathalia C. C. Cristino

ServDes Conference Series

While "empathy" is a usual reference in design discourses and methodologies on design, the main focus may be how designers can increase their sensibility to the demands of the clients or users on future service provisions. Nonetheless, the consideration of the voices and presence of workers constitute a pressing demand for service design theory and practices, still almost neglected in the field. This paper presents the Meanignful Work Canvas, a visual tool developed to help designers create from scratch services that facilitate providers to pursue work meaningfulness. It blends characteristics from Job Design and Job Crafting literature. The two first …

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Who Serves Who Serves You?, Bruno Santos Jul 2023

Who Serves Who Serves You?, Bruno Santos

ServDes Conference Series

In contemporary society, the service has taken up more and more space and, although part of its value is still linked to productive work, it is already possible to see that the field of non-productive and reproductive work begins to absorb a significant part of the social workforce. This process has generated, on the one hand, a demand for professionals able to design good services and, on the other hand, the precariousness of the work of service providers. This article aims to present a reflection on the relationship between these two categories of professionals: those who design and those who …

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Proposing Organisational Usability As An Enabler Of Organisational Service Design Maturity, Lene Nielsen, Olivia Harre, Jose Abdelnour-Nocera, Christina Li Jul 2023

Proposing Organisational Usability As An Enabler Of Organisational Service Design Maturity, Lene Nielsen, Olivia Harre, Jose Abdelnour-Nocera, Christina Li

ServDes Conference Series

This reflective paper proposes a research agenda that investigates and questions how and if we need to assess the service design tools and their usability in the context of organisations’ design maturity. Maps and tool in the service design toolbox are perceived as straightforward by some organisations, however for organisations with low service design maturity such tools can pose challenges in how to utilise and leverage their potential. As a direction for future studies, this research agenda sheds light on how common service design tools are affected by organisational usability and maturity.

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Reframing Services And Processes In Architectural Design, Mariane Garcia Unanue Jul 2023

Reframing Services And Processes In Architectural Design, Mariane Garcia Unanue

ServDes Conference Series

Contemporary complexities demand a different approach on how design activities should be practised, theorised and taught. However, most of the architectural creation processes remain based on the disciplinary rational and intellectual knowledge and techniques, where architects prescribe solutions for people and spaces. This article suggests design procedures to agency a redefinition in the field of Architecture with a rhizomatic alliance with Service Design. Literature review shows the matter of space lacks extensive research in Service Design whereas architectural professional practices with traditional disciplinary tools are no longer sufficient to properly respond to contemporary challenges. Interdisciplinary entanglements are explored and open …

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Unmaking The User Journey. Fostering Alternative Service Design Futures, Stefano Maffei, Chiara Del Gaudio Jul 2023

Unmaking The User Journey. Fostering Alternative Service Design Futures, Stefano Maffei, Chiara Del Gaudio

ServDes Conference Series

This paper bridges the discussion on a more ethical Service Design practice with the one on Dominant Design. It points out the neo-liberalist and late-capitalist roots of Service Design, which are often a barrier to envisioning ways for the discipline to be more inclusive and sustainable. A closer analysis of the user journey, the backbone of Service Design practice, highlights its critical structural issues and how it informs potentially harmful processes and outcomes. The exclusive focus on user and human-centredness prevents service designers from embracing an ecosystem, plural and antihegemonic practice.

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Exploring Service Design From The Grass-Roots Level Of A Governments’ Public Ecosystem: The Case Of J Province, Bojun Hou, Xin Wang Jul 2023

Exploring Service Design From The Grass-Roots Level Of A Governments’ Public Ecosystem: The Case Of J Province, Bojun Hou, Xin Wang

ServDes Conference Series

The modernization of the national governance system and governance capacity is one of the major strategies of national development. Service design is contributing its unique role and value to promoting the modernization of the government service system and improving the efficiency of national governance, but the current research is still relatively insufficient. This paper is a preliminary discussion on the application of service design to promote the construction and development of the grass-roots government's sustainable convenience service ecosystem, based on a public service project of administrative examination and approval we did in a town government in J Province in 2021. …

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A Study Of Chinese Residents Participating In Design For Sustainability In The Context Of Carbon Neutrality, Chang Xiong, Sang Guangliang Jul 2023

A Study Of Chinese Residents Participating In Design For Sustainability In The Context Of Carbon Neutrality, Chang Xiong, Sang Guangliang

ServDes Conference Series

This paper combs the development history and current situation of Design for Sustainability (DFS), and discusses the role of DFS in social transformation. The author studies the methods and tools of DFS and their achievements in different fields. The research shows that DFS can provide effective solutions in different fields. In the article, the author finds that the DFS policy will be different in different contexts, so the author puts forward the DFS method in the Chinese social context. Under the severe theme of climate change, the research is focused on the issue of carbon emissions. Using the DFS method …

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The Social Landscape Of Service Design. Exploring The Entanglements Of The Service Design Community On Twitter Through Social Network Analysis, Massimo Menichinelli, Amalia De Götzen, Nicola Morelli, Luca Simeone Jul 2023

The Social Landscape Of Service Design. Exploring The Entanglements Of The Service Design Community On Twitter Through Social Network Analysis, Massimo Menichinelli, Amalia De Götzen, Nicola Morelli, Luca Simeone

ServDes Conference Series

Service Design is not only a discipline, a profession, and a field of research but also a community of actors (professionals, researchers, organizations, institutions) working on service design practice and research, locally rooted but often globally connected. With Service Design we design the intangible, the behaviors, and the flows among actors, but still, we rarely look at how these also are part of Service Design. How are the actors of the Service Design community entangled among each other? In our study, we focused on Twitter as a proxy environment for analyzing the connections between Service Design actors, adopting Social Network …

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Equid-Dem: Empowering Brand Experience Design With Ergonomics, Aydée Ospina-Nigrinis, Laura Valentina Niño-Fandiño, Laura Nathalia Ávila-Hernández, Karen Lange-Morales Jul 2023

Equid-Dem: Empowering Brand Experience Design With Ergonomics, Aydée Ospina-Nigrinis, Laura Valentina Niño-Fandiño, Laura Nathalia Ávila-Hernández, Karen Lange-Morales

ServDes Conference Series

Ergonomics and brand experience design (DEM for its acronym in Spanish “Diseño de Experiencia de Marca”) are two theoretical and practical approaches that share a central element: the human being. Under this statement, this article presents how it is possible to enhance the DEM service through the structured incorporation of ergonomics thanks to the Ergonomics Quality in Design (EQUID) model. The EQUID-DEM tool is proposed as an alternative to enhance the inclusion of internal and external users in the DEM service. This proposal is especially useful for micro, small and medium-sized enterprises (MSMEs), since it enables a structured and effective …

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Banana Fiber And Its Potential For Socially Sustainable Innovation Through Design, Beatriz Futlik Mariani, Cyntia Santos Malaguti De Sousa Jul 2023

Banana Fiber And Its Potential For Socially Sustainable Innovation Through Design, Beatriz Futlik Mariani, Cyntia Santos Malaguti De Sousa

ServDes Conference Series

Which key questions should design be addressing in a context of rapid environmental degradation and social inequality? Prompted by this question, the present article investigates reflective practice (Schön, 1983) and its potential for socially sustainable innovation when applied to an experience with a banana-fiber craftworker located in Brazil's southern region, in a town known for its tourist industry. Our reflections here are based on a literature review and fieldwork visits to focus on aspects arising from qualitative, participant-observational, dialogic research. Further research questions are posed in terms of exploring the socially sustainable characteristics of a product-development approach to this natural …

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Des ( · ) Teta: Healing Ritual For Women In The Process Of Breast Implant Removal, Lina Samper-Santamaria, Santiago De Francisco Vela Jul 2023

Des ( · ) Teta: Healing Ritual For Women In The Process Of Breast Implant Removal, Lina Samper-Santamaria, Santiago De Francisco Vela

ServDes Conference Series

In 2011, the Poly Implant Prothese breast implant scandal broke out worldwide. Since then, legal firms have represented affected women, collectively suing TÜV-Rheinland, who certified the quality of PIPs for nearly ten years. However, it is estimated that around 24% of these women cannot remove the implants. On top of this, women have suffered various repercussions. Many have created coping mechanisms to deal with these situations. We introduce Des(·)Teta, a new service that focuses on healing rituals for women during breast implant removal. A non-profit organization delivers the service that offers discounts on the explant surgery and recovery process besides …

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