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2023

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Articles 841 - 870 of 1982

Full-Text Articles in Art and Design

Charles And Ray Eames, Tracy L. Ketz Jul 2023

Charles And Ray Eames, Tracy L. Ketz

Communication Design: Design Pioneers

Charles and Ray Eames were a dynamic husband-and-wife team and were two of the most influential multidisciplinary designers of the 20th century. Their innovative and humancentered design approach and remarkable creativity resulted in innovative contributions to various fields of design, including architecture, graphic design, industrial design, and filmmaking. Known for their groundbreaking contributions to design, the Eameses employed a deep understanding of human needs that combined functionality, technology, and aesthetics that still resonate today.

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Carbon Nanotubes Animated, Nicholas Onyemeke Jul 2023

Carbon Nanotubes Animated, Nicholas Onyemeke

Chemistry Summer Fellows

In this project, I implemented the knowledge about carbon nanotubes into an animated short. The animated short is meant to simplify the research so that anyone can understand regardless of their background in science. The research I did was on how nanotubes can be used in the medical field as a measure to inhibit bacteria growth. A nanotube dye solution was synthesized to inoculate bacteria along with an antibiotic solution with the nanotubes. This was done to observe how well the nanotubes can inhibit bacteria growth without the need for a drug compared to the effectiveness when it has a …

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#Existenceisresistance: Black Spartans Exhibition, Yeab Kebede Jul 2023

#Existenceisresistance: Black Spartans Exhibition, Yeab Kebede

McNair Research Journal SJSU

This research paper explores the intersection of art and social justice, with a specific focus on the Black Spartans (1907-1948) Exhibit that showcased 19 Black students who attended San José State University from 1907 to 1948. The paper argues that art, in the form of visual representation, can serve as a powerful tool to address social injustices and provide a platform for underrepresented voices to be heard. By examining the Black Spartans exhibit, the paper highlights the significance of representation and how it can contribute to social justice movements. The paper also analyzes the impact of the exhibit on the …

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A Literature Review Of The Odyssey Landscapes, Rebecca R. Kaczmarek Jul 2023

A Literature Review Of The Odyssey Landscapes, Rebecca R. Kaczmarek

Parnassus: Classical Journal

No abstract provided.

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Developing A Holistic Outlook Through Art, Jennifer K. Fortuna Jul 2023

Developing A Holistic Outlook Through Art, Jennifer K. Fortuna

The Open Journal of Occupational Therapy

Dr. Guy McCormack, PhD., OTR/L, FAOTA, an occupational therapist and retired academic program director based in Seaside, California, provided the cover art for the Summer 2023 edition of The Open Journal of Occupational Therapy (OJOT). “Tree of Life” is a 20” x 24” painting made from acrylic on panel. McCormack has served as an occupational therapist and educator for nearly 50 years. His career includes many notable clinical and academic achievements. Today, he finds joy in painting landscapes, animals, and abstract compositions. Since his retirement, art has helped McCormack develop a more holistic outlook on life.

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Designing Ourselves And Our World: A Designer-Weaver's Perspective On Services, Marcelo Ramirez Jul 2023

Designing Ourselves And Our World: A Designer-Weaver's Perspective On Services, Marcelo Ramirez

ServDes Conference Series

This paper argues that design, particularly service design, plays a significant role in shaping our world by constructing and reconstructing our understanding of it. Rather than a mere means to an end, design is a tool for controlling and producing meaning. Service design plays a crucial role in this process, as it mediates interactions between people and their everyday contexts through services. Design can be seen then as a way of generating culture. By exploring a more systemic approach, service designers can better understand how services shape people's lives and address underlying narratives and discourses that frame relationships between people …

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A Study Of Product Service System For Product Family Based On Extension Design, Tao Chen, Ding-Bang Luh, Xing-Sen Li Jul 2023

A Study Of Product Service System For Product Family Based On Extension Design, Tao Chen, Ding-Bang Luh, Xing-Sen Li

ServDes Conference Series

This paper, from the perspective of extension design, investigates the product family architecture composed of demand domain, functional domain, technology domain, and physical domain and establishes a product service system, which is centered on the product family development platform, based on the extension innovation method. The basic-element logic language and method of extension design is employed to analyze the characteristics of product family design including generalization, parameterization, modularization, and intelligence. In this paper, the product family design platform, including four models and three resource libraries, is developed through the formalized and modeled basic-element representation, configuration of modular elements, and intelligent …

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Emergent Scoring Of The Temporal Experience, An Investigation Into Service Mapping, Michael Arnold Mages, Stephen Neely Jul 2023

Emergent Scoring Of The Temporal Experience, An Investigation Into Service Mapping, Michael Arnold Mages, Stephen Neely

ServDes Conference Series

The design of services relies heavily on different mapping approaches to develop an overview of service architecture. Scholars largely agree that a key goal of service mapping should be the structuring of experience over time, yet the three most prevalent approaches to mapping service — customer journey maps, service blueprints, and system diagrams — fail to represent important aspects of the temporal experience. Current tools continue to center physical touchpoint attentions and struggle to depict more complex narratives of improvisatory customer/provider interactions. Notating the lived journey of temporally unfolding experience is not a simple task. Accomplishing this will require a …

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Life Events As An Approach For Service Ecosystem Design: Lessons Learned From The Finnish Public Services, Núria Solsona Caba, Taija Turunen Jul 2023

Life Events As An Approach For Service Ecosystem Design: Lessons Learned From The Finnish Public Services, Núria Solsona Caba, Taija Turunen

ServDes Conference Series

Life event services have emerged worldwide as an approach for designing public services by addressing significant transitions in life and building an ecosystem around them. We study this approach as an opportunity to engage the ecosystem in a novel manner. Empirically, we investigated three digital public service cases in Finland that leverage the life events approach. Life transitions make gaps between systems visible to the large and complex network of value-creators. Life events is a unifying term for public administrations, cross-sector organisations, and communities involved as providers. Whilst this approach uncovers an underserved set of actors and situational motivations, it …

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Trust In The System And Human Autonomy In Customer Service Chatbots, Ana Gervazoni, Manuela Quaresma Jul 2023

Trust In The System And Human Autonomy In Customer Service Chatbots, Ana Gervazoni, Manuela Quaresma

ServDes Conference Series

When Artificial Intelligence systems are not explained clearly to users, it can negatively affect their interactions and compromise their perceptions of a brand. When designing and developing conversational agents that deal with the client, it is crucial to consider that they are a service and follow human-centered Artificial Intelligence (HCAI) approaches. This study discusses two HCAI frameworks, relate them to trust in the system and human autonomy and define how these guidelines could be met in customer service chatbot. A survey was conducted to determine if users' views about their interactions with chatbots aligned with the recommended guidelines and how …

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Providing It Services For Enterprises Through The Adoption Of Information And Communication Technologies (Ict) In Restricted Environments: A Participatory Design Process To Refine The ‘Telework For People In Prisons’ Program In Colombia, Luz Alba Gallo Jul 2023

Providing It Services For Enterprises Through The Adoption Of Information And Communication Technologies (Ict) In Restricted Environments: A Participatory Design Process To Refine The ‘Telework For People In Prisons’ Program In Colombia, Luz Alba Gallo

ServDes Conference Series

Since 2015, Colombia has been pioneering technology education in prisons by providing Telework certifications and bringing ICT access to prisoners in civil and military prisons. The goal of this program is for convicts to provide IT services to enterprises as part of their resocialization process. Although this program presented clear benefits for the prisoner’s resocialization process, implementing this initiative as a service was challenging due to several restrictions from the context and the grey areas in the related regulations that the prison ecosystem presented. In 2017, two years after the first phase of the program was deployed, the Ministry of …

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Differences And Similarities Between Service Design And Ux Design: A Proposal, Diogo Camillo Jul 2023

Differences And Similarities Between Service Design And Ux Design: A Proposal, Diogo Camillo

ServDes Conference Series

This article aims to review service design (SD) and UX design (UXD) with the intention of proposing a delineation of the differences and similarities between service design and user experience design. The focus of this proposal is to emphasize service design as a field of knowledge and to enable future explorations of UXD contributions to SD and not the other way around. The specific purposes are: 1) differentiate the particularities of service design; 2) differentiate the particularities of the UX design; 3) list points of convergence between service design and UXD; mitigate terminological ambiguities. It is expected to find in …

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Between Diving, Breathing And Splashing: Metaphors As Lenses To Inquire Public Innovation Initiatives, Caio Werneck, Isabella Brandalise Jul 2023

Between Diving, Breathing And Splashing: Metaphors As Lenses To Inquire Public Innovation Initiatives, Caio Werneck, Isabella Brandalise

ServDes Conference Series

This paper focuses on metaphors as a methodology to design and reflect on design-led initiatives in the public sector. We are drawing on the experience of a capacity-building program developed in 2020 by Enap (National School of Public Administration) in partnership with teams of the Brazilian federal government, in which we conducted four projects through the metaphor of a collective dive. When analyzing the effects of the projects through conversations with participants, we expanded the metaphor, understanding the reflections as breathing, the project conditions as bubbles and currents, and the results as splashes. We see splashes as variable yet rarely …

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Designing For Logic Hybridity In New Service Development: A Case Of The Estonian Youth Mental Health Systems, Eva Liisa Kubinyi, Meghan Lazier, Maarja Mõtus, Josina Vink Jul 2023

Designing For Logic Hybridity In New Service Development: A Case Of The Estonian Youth Mental Health Systems, Eva Liisa Kubinyi, Meghan Lazier, Maarja Mõtus, Josina Vink

ServDes Conference Series

Amid the shift to embrace systems thinking within service design, there is often a tendency to reduce many coexisting systems into one. This paper builds on recent literature that calls for a more mindful approach to working with plurality amid and between systems in service design. Using a research through design approach in the context of Estonia youth mental health systems, this paper presents a framework for holding onto the tensions that arise between multiple logics in new service development and maintaining logic hybridity in the service design process. By exploring how such a framework informs service design decisions and …

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Exploring The Systemic And Speculative Dimensions Into Service Design, Zijun Lin, Beatrice Villari Jul 2023

Exploring The Systemic And Speculative Dimensions Into Service Design, Zijun Lin, Beatrice Villari

ServDes Conference Series

The scale and process of Service Design are expanding and evolving as the emerging challenges they face become increasingly complex and uncertain. In order to cope with the systemic complexity and uncertainty of future changes when designing service (eco)systems, more holistic and speculative dimensions are needed to be considered. In the field of design, Systemic Design and Speculative Design are considered to have the capacities to deal with systemic complexity and critically consider future uncertainty. Therefore, this study aims to explore from the theoretical level to the operational level to understand if and how Systemic Design and Speculative Design can …

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Issues Integrating Urban Data And Citizen Participation, Raquel Cordeiro, Manuela Quaresma, Isabel Froes Jul 2023

Issues Integrating Urban Data And Citizen Participation, Raquel Cordeiro, Manuela Quaresma, Isabel Froes

ServDes Conference Series

The smart city concept goes beyond expanding technology, including sustainability and citizen well-being. The growth of available datasets provides rich material for public management. However, the potential of this information is underused due to its breadth and complexity. One key challenge is associating it with qualitative research. To address this challenge, within the scope of a PhD research, a set of interviews were carried out with professionals working in the area of smart city and public development in three European cities. The aim was to identify issues and solutions in projects with urban data and citizen participation and better grasp …

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Rede Refugia: Mutuality And Collaboration For The Integration Of Different Stakeholders In The Refugee Crisis, Estevão Cristian Da Silva Leite, Tharcisio Fontainha, Placide Ikuba, Híngred Resende, Fábio Soares Da Silva, Matheus Henrique Junqueira De Moraes, Luisa Videira Filardi Jul 2023

Rede Refugia: Mutuality And Collaboration For The Integration Of Different Stakeholders In The Refugee Crisis, Estevão Cristian Da Silva Leite, Tharcisio Fontainha, Placide Ikuba, Híngred Resende, Fábio Soares Da Silva, Matheus Henrique Junqueira De Moraes, Luisa Videira Filardi

ServDes Conference Series

The Rede Refugia is a collaborative service that proposes facilitating the reception, protection and integration of refugees, asylum seekers and stateless persons (hereafter only called refugees). The service is based on mutuality and collaboration among refugees, humanitarian organisations, private entities and other stakeholders operating in the humanitarian ecosystem. The paper aims to discuss how Service Design facilitates the process of co-creation and co-design of a refugee integration ecosystem with different stakeholders. As for the methodology, the research considers Design Science Research (DSR), focusing on the demonstration and evaluation steps. This research contributes with the description of the co-creation and co-design …

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Amplifying The Politics In Service Design, Yoko Akama, Ann Light, Shana Agid Jul 2023

Amplifying The Politics In Service Design, Yoko Akama, Ann Light, Shana Agid

ServDes Conference Series

Witnessing the speed of growth and reach in demand for service design (SD) confronts us to ask what neoliberal forces are behind this acceleration? Are services, systems and structures really improving at this velocity, and what are we eroding and ignoring in turn? Pausing to ask about the direction and effect of change is critical to recognising SD’s implication in the status quo. This paper presents a methodology of noticing precedents that are quotidian and dystopian to show how dominant logics of SD are commodifying social practices of relating and organising. By slowing down to attend, listen and reflect, our …

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A Systematic Literature Review On Utilisation Of Behavioural Data In Service Design: Unexplored Potentials On Data Utilisation On Co-Design, Mika Yasuoka, Yuki Taoka, Momoko Nakatani, Nana Hamaguchi, Shigeki Saito Jul 2023

A Systematic Literature Review On Utilisation Of Behavioural Data In Service Design: Unexplored Potentials On Data Utilisation On Co-Design, Mika Yasuoka, Yuki Taoka, Momoko Nakatani, Nana Hamaguchi, Shigeki Saito

ServDes Conference Series

This study provides a systematic literature review, investigating current uses and application of behavioural data in services design process. The results show a predominance of data usage either on product design process by professional designers or on personal reflection by service users, and more importantly, there is a large gap in what designers and users can benefit from data. The paper argues that such a gap limits the potentials of data in service design and highlights the importance of co-design between designers and users within data-driven design.

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Co-Design As A Public Service To Support Social Innovations In City Making, Daniela Selloni, Anna Meroni, Marta Corubolo Jul 2023

Co-Design As A Public Service To Support Social Innovations In City Making, Daniela Selloni, Anna Meroni, Marta Corubolo

ServDes Conference Series

This paper discusses the conditions and some possible ways in which co-design can be regarded as a public service offered by public administrations to city dwellers and organizations to foster social innovation in city making projects. It starts by discussing the theoretical and operational entanglement of public services, co-design and place making, in order to understand the background that generates the research question on the opportunity to consider co-design as a public service and set up the conditions for it to be so. Then, the paper presents a case study of a co-design process developed for the city of Reggio …

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Creativity, Value Cocreation And Reflexivity: How Functional And Cooperative Economy’S Approach Enhances Service Design Performance, Clayton Costa, Amanda Xavier Jul 2023

Creativity, Value Cocreation And Reflexivity: How Functional And Cooperative Economy’S Approach Enhances Service Design Performance, Clayton Costa, Amanda Xavier

ServDes Conference Series

Service design is a pivotal component of innovation, which intersects resources, people, and processes in its practices. It has provided valuable improvement to companies' business but has also delivered some divergences because some business models are only sometimes aligned with the company's service. Functional and Cooperative Economy (FCE) is an economic model in which its approach can offer service design a new frame for action-oriented activity, promoting spaces to explore creativity, value cocreation and reflexivity. Creativity helps people materialize ideas to create new goods or services. Value cocreation is a dialogic process to create shared value, reinforcing collective resources. Moreover, …

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The Design As Intragroup Conflict Mediator, Gilberto Mendes, Rita Couto, Apparecida Mamede-Neves, Celso Wilmer Jul 2023

The Design As Intragroup Conflict Mediator, Gilberto Mendes, Rita Couto, Apparecida Mamede-Neves, Celso Wilmer

ServDes Conference Series

Service Design presents new challenges in its practice as we widen the complexity of its activity scope. Among the many issues to be dealt with, complexity may be associated to carrying out multidisciplinary workgroups, where people from different areas of a company, social group leaders, specialists with specific knowledge, all have a say during the group process by applying their technical skills and distinct viewpoints to solve a problem. The dialectics that happen in such work debates generate conflict situations, which can be interesting creative drivers, thus requiring the designer to uphold a specific expertise to mediate them. This article …

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Sospesa – Neighbourhood Solidarity Networks For The Recovery, Distribution, And Valorisation Of Food Surplus, Davide Fassi, Anna Meroni Jul 2023

Sospesa – Neighbourhood Solidarity Networks For The Recovery, Distribution, And Valorisation Of Food Surplus, Davide Fassi, Anna Meroni

ServDes Conference Series

This paper presents and discusses the redesign of a charity activity, implemented in a neighbourhood of the city of Milan, into an innovative service called 'SOSpesa'. By creating, activating and experimenting a network of local actors to achieve a solidarity aim against food poverty, SOSpesa also implements a strategy to fight food waste and support local shops. Acting on a neighbourhood scale, it leverages the local context as a strength of the service, exploiting the networks already existing in the specific context of NoLo, the ‘North of Loreto’ area of the city. The paper illustrates the initiative's ongoing transformation from …

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Service Design For A Systemic And Dynamic Understanding On Well-Being, Xiaolin Shen, Daniela Sangiorgi Jul 2023

Service Design For A Systemic And Dynamic Understanding On Well-Being, Xiaolin Shen, Daniela Sangiorgi

ServDes Conference Series

As the world has become more interconnected and complex, there is an increasing awareness of the importance of considering well-being collectively. This paper aims to explore how service design can contribute to the shift from an individual well-being perspective to a more systemic and dynamic understanding. The authors first conducted literature reviews about three key well-being constructs: resource-challenges equilibrium (individual well-being), balanced centricity in value networks (network well-being), and actor ecosystems (community well-being). Using these constructs as lenses, the authors have then selected three service design interventions to describe service design approaches and contributions at different well-being levels. Finally, the …

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Challenges And Opportunities For Service Design[Ers] In Vietnam: The Ho Chi Min City’S Public Healthcare Context, Renato Antonio Bertão, Thai Nguyen Dac Jul 2023

Challenges And Opportunities For Service Design[Ers] In Vietnam: The Ho Chi Min City’S Public Healthcare Context, Renato Antonio Bertão, Thai Nguyen Dac

ServDes Conference Series

In the last decade, service design has been promoted globally as an approach to creating efficient and meaningful experiences for customers, users, and citizens. However, in some regions, its practices are incipient. This study listened to design practitioners in Ho Chi Minh City, the largest Vietnamese metropolis, to unveil issues and opportunities for service design in the public sector, mainly healthcare services. The practitioners’ lenses helped to identify various HCMC citizens’ pain points to accessing public [healthcare] organizations. It also describes obstacles professionals face collaborating with government bodies to propose a change via service design. Although the local designers suggested …

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The Transformative Role Of Service Design – A Case Study Of A Public Library, Justyna Starostka, Nicola Morelli, Amalia De Götzen Jul 2023

The Transformative Role Of Service Design – A Case Study Of A Public Library, Justyna Starostka, Nicola Morelli, Amalia De Götzen

ServDes Conference Series

Using a wider context of a growing role of service design (SD) in different change processes, the aim of this article is to explore the transformative role of service design on two levels: organizational and societal. We investigated a transformation process of a public sector organization – a public library, showing how service design can be a vehicle of organizational and societal changes. We were able to map 3 cycles of transition that have been gradually expanding the visions, theories of change, mindsets, and new ways of designing in the organization, helping to achieve more and more agency in transforming, …

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Multistakeholder Service Design Framework For Design Of Patient Care Pathways - A Case Of Joint Management Of Pain Patients In The Health, Labour And Welfare Services In Norway, Ashis Jalote-Parmar, Dag Takuro Hara, Ida Guldbrandsøy, Astrid Woodhouse, Karen Walseth Hara Jul 2023

Multistakeholder Service Design Framework For Design Of Patient Care Pathways - A Case Of Joint Management Of Pain Patients In The Health, Labour And Welfare Services In Norway, Ashis Jalote-Parmar, Dag Takuro Hara, Ida Guldbrandsøy, Astrid Woodhouse, Karen Walseth Hara

ServDes Conference Series

Offering pain management services is a cohesive effort involving several stakeholders such as health, labour and welfare services. Globally, efforts are being made to develop streamlined patient care pathways, but there remains a specific need to improve and build the health care delivery services, for pain prevention, assessment, treatment, management, and follow-up. This raises the need for customised service design frameworks that provide guidance to both designers and healthcare providers in systematically involving multiple stakeholders to design patient-centered health care pathways. This paper presents a human-centered design case of service design for joint management of pain patients in the health, …

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Situated Knowledges In Action. The Nolo Situated Vocabulary, Virginia Tassinari, Francesco Vergani, Ambra Borin Jul 2023

Situated Knowledges In Action. The Nolo Situated Vocabulary, Virginia Tassinari, Francesco Vergani, Ambra Borin

ServDes Conference Series

Sometimes the context in which we design urges us to question and rethink the work we do from a slightly different perspective. When working in Participatory Design (PD) processes, we do not necessarily question the hermeneutic paradigm we use nor focus on the idea of knowledge we engage with. This is certainly the case of this project, a neighbourhood Situated Vocabulary where the context literally urged us to rethink our approach to PD with the aim of mitigating social polarisations by embracing the perspective of marginalized (human and more-than-human) actors. To do so, we are compelled to address the epistemological …

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The Prototyping Service Experience As A Tool Of Empathy And Research: From Finland To Chile, Mariluz Soto, Satu Miettinen, Mira Alhonsuo Jul 2023

The Prototyping Service Experience As A Tool Of Empathy And Research: From Finland To Chile, Mariluz Soto, Satu Miettinen, Mira Alhonsuo

ServDes Conference Series

This article shows the journey of exploring a Finnish service prototyping laboratory with the purpose to create a similar environment in Chile with an emphasis on empathy. Service prototyping is one of the important stages of the service design process where all ideas converge and make visible the opportunities to improve services. Making ´the ideas visible´ happens through building collaborative mockups to shape and test possible solutions or service journeys. In Chile, service design is not widely developed and the prototyping stage is more common for the development of products than services. The article dive into the question ´How service …

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Designing Transformative Processes In Mountain Realms, Laura Galluzzo, Ambra Borin, Elena Enrica Giunta Jul 2023

Designing Transformative Processes In Mountain Realms, Laura Galluzzo, Ambra Borin, Elena Enrica Giunta

ServDes Conference Series

Alpine territories are experiencing a period of new dynamism in which relations with the urban environment play an important role in terms of cultural redesign of values, physical and functional connections with local areas and the creation of rurban-mountain networks. This contribution aims to highlight the challenge to trigger a long-term territorial strategy for the Valtellina area – in the Italian Alps – from short-term actions and processes to lead local heritage and cultural production and make stakeholders part of this collective visioning and design practices. Actually, this article illustrates the approaches and methodologies applied to two research and educational …

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