Arts and Humanities Commons^™

The Impact Of Negative Online Rumors On The Attitudes Of The Palestinian Audience Towards The Liberation Of The Six Prisoners: A Content Analysis Of Facebook Pages, Suhair Al Rjoub, Saed Shaheen

Middle East Journal of Communication Studies

This research aims to identify the topics covered by Facebook pages regarding the issue of the six prisoners’ liberation. It deals with the negative impact of rumors on the Palestinian public’s attitudes towards the issue of the six prisoners’ liberation on Facebook through analyzing the content of the pages. In this study, the research used the content analysis tool; the sample of the study included five pages that dealt with the issue of the six prisoners who liberated themselves through a tunnel under Gilboa prison. The research deployed the theory of social responsibility and relied on the “descriptive survey” to …

The Effectiveness Of Media Curricula In Sudanese Universities In Light Of The Challenges And Requirements Of The Labor Market In The Era Of Digital Media From Media Faculties’ Perspectives, Lamia Salah Al Deen Mohammad Ibrahim

Middle East Journal of Communication Studies

This study aimed to identify the effectiveness of the media curricula in Sudanese universities regarding the challenges and the requirements of the labor market in the era of digital media. The researcher used the descriptive analytical approach; an electronic questionnaire form was designed as a tool for data collection. It was distributed to a simple random sample consisting of (40) individuals, representing (45%) of the total study population represented by (95) professors. The study concludes with a number of findings, most importantly are: the degree of effectiveness of the media curricula in Sudanese universities in light of the challenges and …

The Effectiveness Of Interactive Video In Developing Animation Production Skills For Educational Technology Students At Middle East University, Fadi Abdulraheem Odah

Middle East Journal of Communication Studies

This study deals with the effectiveness of interactive video in developing animation production skills among Educational Technology students at Middle East University. The researcher used semi-experimental mothod, where the research sample consisted of (40) students from Educational Technology students at the Faculty of Educational Siences, Middle East University. The sample consisted of two equal groups: a control group of (20) male and female students that were taught in the usual way at laboratories, and an experemental group of (20) students that were taught through interactive vide. The research tools consisted of an observation card to measure the performance. The results …

The Who’S Interest In Its Communication Messages On (Covid-19) Pandemic Via Facebook And Twitter Platforms, Rana Mezher Khalid, Layla Ahmad Jarrar

Middle East Journal of Communication Studies

The study aims to identify the degree of interest of the World Health Organization (WHO) through social networks in dealing with the Covid-19 pandemic on Facebook and Twitter platforms. The theory of media frameworks was implemented, and the content analysis was used as a tool for quantitative and qualitative analysis of the communicative messages of the organization. A deliberate sample was selected, which included all the messages of the World Health Organization during the period from the beginning of the disease until its declaration as a global pandemic, that is: during the period from 30/12/2019 – 11/3/2020, and this time …

Job Satisfaction Among Female Media Professionals In Palestine And The Obstacles They Face In Practicing Their Work, Mohammad Ahmad Injas, Izzat Mohammad Hijab

Middle East Journal of Communication Studies

The study aimed to identify the climates in which Palestinian female media work, identify the obstacles that female media face, and identify their degree of job satisfaction. The study used the descriptive survey method, and the study adopted a questionnaire as a tool for collecting data related to the topic of the research, which was distributed to a random sample of (180) female media professionals out of (206) female media workers, according to the Palestine Journalists Syndicate record for the year 2020. The results of the study showed that the media profession affects the familial and family stability of female …

How The Palestinian Cause Has Been Framed In The Jordanian Opinion Articles, Hani Ahmad Fayez Al-Badri

Middle East Journal of Communication Studies

This study aims to identify the presentation of the Palestinian cause in Jordanian opinion articles published on online news sites representing daily newspapers. In addition to monitoring the topics and issues that have been highlighted, and comparing the similarities and differences between the sample newspapers in discussing this cause. The study uses the media survey methodology and the comparative approach in order to obtain required data and information, and compare the analysis results of the opinion articles in both Alghad and Addustour newspapers. The study population is represented in the opinion articles published on online news sites that represent daily …

The Role Of Jordanian Mass Media In Facing The Rumors From Communication Practitioner’S Perspective: Survey Study, Rami Basem Yousef Haddad, Kamel Khurshid Murad

Middle East Journal of Communication Studies

The study aimed to define role of the Jordanian media in facing rumors as seen by communicators, to identify the most common rumors and the motives behind them. The study adopted the survey method with a questionnaire as a tool for collecting data. The study The study aimed to define role of the Jordanian media in facing rumors as seen by communicators, to identify the most common rumors and the motives behind them. The study adopted the survey method with a questionnaire as a tool for collecting data. The study population consisted of 397 communicators working in official Jordanian media …

Political Participation In Jordan In Light Of The Royal Discussion Papers, Sahar Mohammad Al Tarawneh, Rema Lutfi Abu Hmidan

Middle East Journal of Communication Studies

Effective political participation plays a key role in promoting good democratic governance and the rule of law in order to achieve transparency and the principle of accountability, which contribute mainly to the process of political, economic and social development. This study aims to define political participation and its application forms, and to identify democratic practices and the elements of political participation in Jordan in light of the political reform process and the royal discussion papers. The study also tackles the role of the means of communication and media as a major factor in this process and discusses the opportunities of …

The Biblical Worldview And Libraries, Gregory A. Smith

Faculty Publications and Presentations

This essay documents the process and outcomes of a structured, group-based effort used to explore the connections between the biblical worldview and librarianship. Participants in the inquiry process included the author (as moderator) and seven of his colleagues. The process entailed examining four “frames” of the biblical narrative (Creation, Fall, Redemption, and Consummation) and eliciting implications for the realm of libraries. The biblical worldview was found to provide remarkably practical theory concerning libraries, accounting for their existence across diverse cultures worldwide; plausibly explaining virtues, flaws, opportunities, and challenges; and prescribing principles through which Christians can advance God’s kingdom through library …

Rehabilitation For Singers Following Pregnancy And Childbirth, Cara M. Williams

LSU Doctoral Dissertations

When a singer becomes pregnant, carries and gives birth to a child, the body changes in numerous physical ways. Many of these changes may significantly impact singing during the pregnancy and postpartum periods. It is hoped that the research and recommendations contained in this document may offer perspective and practical advice for postpartum recovery as it pertains to singers and professional voice users.

After briefly describing the topic selection with a description of delimitations, the author’s history of singing and experience leading up to physical therapy and postpartum care is explored. Next, the effects of pregnancy and childbirth on the …

A "Rock To Lean On": Young Singers' Experiences In A Community Choir In Louisiana, Yulene Velásquez

LSU Doctoral Dissertations

The purpose of this intrinsic case study was to investigate young singers’ experiences in the Livingston Parish Children’s Choirs organization (LPCC), a community-based children’s choir program in Denham Springs, Louisiana. I investigated the impact of those experiences on the children’s lives inside and outside of the ensemble from the perspective of the artistic director and co-director, parents, and the singers themselves.

The LPCC was founded in 1991 by Barbara Walker and her mother, Regina Walker. According to Barbara Walker, the mission of the organization is “to prepare children to go out and be lifelong singers.” This choral community is characterized …

Student Perceptions Of Praise In L2 Written Feedback, Kate Matthews

Theses and Dissertations

Providing students with meaningful written feedback is a difficult task that teachers must perform in an ESL classroom. Although many studies have looked at written feedback in terms of directness, criticism, and suggestions, very few studies have examined praise in the form of written feedback and what students' perceptions of praise are. To determine the effect that praise has on ESL students, we examined student responses to two praise types given student proficiency levels and cultural backgrounds. In this study, 109 students from an intensive English Program participated in a survey that asked for opinions on person and performance praise …

Designing Ourselves And Our World: A Designer-Weaver's Perspective On Services, Marcelo Ramirez

ServDes Conference Series

This paper argues that design, particularly service design, plays a significant role in shaping our world by constructing and reconstructing our understanding of it. Rather than a mere means to an end, design is a tool for controlling and producing meaning. Service design plays a crucial role in this process, as it mediates interactions between people and their everyday contexts through services. Design can be seen then as a way of generating culture. By exploring a more systemic approach, service designers can better understand how services shape people's lives and address underlying narratives and discourses that frame relationships between people …

A Study Of Product Service System For Product Family Based On Extension Design, Tao Chen, Ding-Bang Luh, Xing-Sen Li

ServDes Conference Series

This paper, from the perspective of extension design, investigates the product family architecture composed of demand domain, functional domain, technology domain, and physical domain and establishes a product service system, which is centered on the product family development platform, based on the extension innovation method. The basic-element logic language and method of extension design is employed to analyze the characteristics of product family design including generalization, parameterization, modularization, and intelligence. In this paper, the product family design platform, including four models and three resource libraries, is developed through the formalized and modeled basic-element representation, configuration of modular elements, and intelligent …

Emergent Scoring Of The Temporal Experience, An Investigation Into Service Mapping, Michael Arnold Mages, Stephen Neely

ServDes Conference Series

The design of services relies heavily on different mapping approaches to develop an overview of service architecture. Scholars largely agree that a key goal of service mapping should be the structuring of experience over time, yet the three most prevalent approaches to mapping service — customer journey maps, service blueprints, and system diagrams — fail to represent important aspects of the temporal experience. Current tools continue to center physical touchpoint attentions and struggle to depict more complex narratives of improvisatory customer/provider interactions. Notating the lived journey of temporally unfolding experience is not a simple task. Accomplishing this will require a …

Life Events As An Approach For Service Ecosystem Design: Lessons Learned From The Finnish Public Services, Núria Solsona Caba, Taija Turunen

ServDes Conference Series

Life event services have emerged worldwide as an approach for designing public services by addressing significant transitions in life and building an ecosystem around them. We study this approach as an opportunity to engage the ecosystem in a novel manner. Empirically, we investigated three digital public service cases in Finland that leverage the life events approach. Life transitions make gaps between systems visible to the large and complex network of value-creators. Life events is a unifying term for public administrations, cross-sector organisations, and communities involved as providers. Whilst this approach uncovers an underserved set of actors and situational motivations, it …

Trust In The System And Human Autonomy In Customer Service Chatbots, Ana Gervazoni, Manuela Quaresma

ServDes Conference Series

When Artificial Intelligence systems are not explained clearly to users, it can negatively affect their interactions and compromise their perceptions of a brand. When designing and developing conversational agents that deal with the client, it is crucial to consider that they are a service and follow human-centered Artificial Intelligence (HCAI) approaches. This study discusses two HCAI frameworks, relate them to trust in the system and human autonomy and define how these guidelines could be met in customer service chatbot. A survey was conducted to determine if users' views about their interactions with chatbots aligned with the recommended guidelines and how …

Providing It Services For Enterprises Through The Adoption Of Information And Communication Technologies (Ict) In Restricted Environments: A Participatory Design Process To Refine The ‘Telework For People In Prisons’ Program In Colombia, Luz Alba Gallo

ServDes Conference Series

Since 2015, Colombia has been pioneering technology education in prisons by providing Telework certifications and bringing ICT access to prisoners in civil and military prisons. The goal of this program is for convicts to provide IT services to enterprises as part of their resocialization process. Although this program presented clear benefits for the prisoner’s resocialization process, implementing this initiative as a service was challenging due to several restrictions from the context and the grey areas in the related regulations that the prison ecosystem presented. In 2017, two years after the first phase of the program was deployed, the Ministry of …

Differences And Similarities Between Service Design And Ux Design: A Proposal, Diogo Camillo

ServDes Conference Series

This article aims to review service design (SD) and UX design (UXD) with the intention of proposing a delineation of the differences and similarities between service design and user experience design. The focus of this proposal is to emphasize service design as a field of knowledge and to enable future explorations of UXD contributions to SD and not the other way around. The specific purposes are: 1) differentiate the particularities of service design; 2) differentiate the particularities of the UX design; 3) list points of convergence between service design and UXD; mitigate terminological ambiguities. It is expected to find in …

Between Diving, Breathing And Splashing: Metaphors As Lenses To Inquire Public Innovation Initiatives, Caio Werneck, Isabella Brandalise

ServDes Conference Series

This paper focuses on metaphors as a methodology to design and reflect on design-led initiatives in the public sector. We are drawing on the experience of a capacity-building program developed in 2020 by Enap (National School of Public Administration) in partnership with teams of the Brazilian federal government, in which we conducted four projects through the metaphor of a collective dive. When analyzing the effects of the projects through conversations with participants, we expanded the metaphor, understanding the reflections as breathing, the project conditions as bubbles and currents, and the results as splashes. We see splashes as variable yet rarely …

Designing For Logic Hybridity In New Service Development: A Case Of The Estonian Youth Mental Health Systems, Eva Liisa Kubinyi, Meghan Lazier, Maarja Mõtus, Josina Vink

ServDes Conference Series

Amid the shift to embrace systems thinking within service design, there is often a tendency to reduce many coexisting systems into one. This paper builds on recent literature that calls for a more mindful approach to working with plurality amid and between systems in service design. Using a research through design approach in the context of Estonia youth mental health systems, this paper presents a framework for holding onto the tensions that arise between multiple logics in new service development and maintaining logic hybridity in the service design process. By exploring how such a framework informs service design decisions and …

Exploring The Systemic And Speculative Dimensions Into Service Design, Zijun Lin, Beatrice Villari

ServDes Conference Series

The scale and process of Service Design are expanding and evolving as the emerging challenges they face become increasingly complex and uncertain. In order to cope with the systemic complexity and uncertainty of future changes when designing service (eco)systems, more holistic and speculative dimensions are needed to be considered. In the field of design, Systemic Design and Speculative Design are considered to have the capacities to deal with systemic complexity and critically consider future uncertainty. Therefore, this study aims to explore from the theoretical level to the operational level to understand if and how Systemic Design and Speculative Design can …

Issues Integrating Urban Data And Citizen Participation, Raquel Cordeiro, Manuela Quaresma, Isabel Froes

ServDes Conference Series

The smart city concept goes beyond expanding technology, including sustainability and citizen well-being. The growth of available datasets provides rich material for public management. However, the potential of this information is underused due to its breadth and complexity. One key challenge is associating it with qualitative research. To address this challenge, within the scope of a PhD research, a set of interviews were carried out with professionals working in the area of smart city and public development in three European cities. The aim was to identify issues and solutions in projects with urban data and citizen participation and better grasp …

Rede Refugia: Mutuality And Collaboration For The Integration Of Different Stakeholders In The Refugee Crisis, Estevão Cristian Da Silva Leite, Tharcisio Fontainha, Placide Ikuba, Híngred Resende, Fábio Soares Da Silva, Matheus Henrique Junqueira De Moraes, Luisa Videira Filardi

ServDes Conference Series

The Rede Refugia is a collaborative service that proposes facilitating the reception, protection and integration of refugees, asylum seekers and stateless persons (hereafter only called refugees). The service is based on mutuality and collaboration among refugees, humanitarian organisations, private entities and other stakeholders operating in the humanitarian ecosystem. The paper aims to discuss how Service Design facilitates the process of co-creation and co-design of a refugee integration ecosystem with different stakeholders. As for the methodology, the research considers Design Science Research (DSR), focusing on the demonstration and evaluation steps. This research contributes with the description of the co-creation and co-design …

Amplifying The Politics In Service Design, Yoko Akama, Ann Light, Shana Agid

ServDes Conference Series

Witnessing the speed of growth and reach in demand for service design (SD) confronts us to ask what neoliberal forces are behind this acceleration? Are services, systems and structures really improving at this velocity, and what are we eroding and ignoring in turn? Pausing to ask about the direction and effect of change is critical to recognising SD’s implication in the status quo. This paper presents a methodology of noticing precedents that are quotidian and dystopian to show how dominant logics of SD are commodifying social practices of relating and organising. By slowing down to attend, listen and reflect, our …

A Systematic Literature Review On Utilisation Of Behavioural Data In Service Design: Unexplored Potentials On Data Utilisation On Co-Design, Mika Yasuoka, Yuki Taoka, Momoko Nakatani, Nana Hamaguchi, Shigeki Saito

ServDes Conference Series

This study provides a systematic literature review, investigating current uses and application of behavioural data in services design process. The results show a predominance of data usage either on product design process by professional designers or on personal reflection by service users, and more importantly, there is a large gap in what designers and users can benefit from data. The paper argues that such a gap limits the potentials of data in service design and highlights the importance of co-design between designers and users within data-driven design.

Co-Design As A Public Service To Support Social Innovations In City Making, Daniela Selloni, Anna Meroni, Marta Corubolo

ServDes Conference Series

This paper discusses the conditions and some possible ways in which co-design can be regarded as a public service offered by public administrations to city dwellers and organizations to foster social innovation in city making projects. It starts by discussing the theoretical and operational entanglement of public services, co-design and place making, in order to understand the background that generates the research question on the opportunity to consider co-design as a public service and set up the conditions for it to be so. Then, the paper presents a case study of a co-design process developed for the city of Reggio …

Creativity, Value Cocreation And Reflexivity: How Functional And Cooperative Economy’S Approach Enhances Service Design Performance, Clayton Costa, Amanda Xavier

ServDes Conference Series

Service design is a pivotal component of innovation, which intersects resources, people, and processes in its practices. It has provided valuable improvement to companies' business but has also delivered some divergences because some business models are only sometimes aligned with the company's service. Functional and Cooperative Economy (FCE) is an economic model in which its approach can offer service design a new frame for action-oriented activity, promoting spaces to explore creativity, value cocreation and reflexivity. Creativity helps people materialize ideas to create new goods or services. Value cocreation is a dialogic process to create shared value, reinforcing collective resources. Moreover, …

The Design As Intragroup Conflict Mediator, Gilberto Mendes, Rita Couto, Apparecida Mamede-Neves, Celso Wilmer

ServDes Conference Series

Service Design presents new challenges in its practice as we widen the complexity of its activity scope. Among the many issues to be dealt with, complexity may be associated to carrying out multidisciplinary workgroups, where people from different areas of a company, social group leaders, specialists with specific knowledge, all have a say during the group process by applying their technical skills and distinct viewpoints to solve a problem. The dialectics that happen in such work debates generate conflict situations, which can be interesting creative drivers, thus requiring the designer to uphold a specific expertise to mediate them. This article …

Sospesa – Neighbourhood Solidarity Networks For The Recovery, Distribution, And Valorisation Of Food Surplus, Davide Fassi, Anna Meroni

ServDes Conference Series

This paper presents and discusses the redesign of a charity activity, implemented in a neighbourhood of the city of Milan, into an innovative service called 'SOSpesa'. By creating, activating and experimenting a network of local actors to achieve a solidarity aim against food poverty, SOSpesa also implements a strategy to fight food waste and support local shops. Acting on a neighbourhood scale, it leverages the local context as a strength of the service, exploiting the networks already existing in the specific context of NoLo, the ‘North of Loreto’ area of the city. The paper illustrates the initiative's ongoing transformation from …